ASHEESH ARORA
MIGRATION AND SPECIAL SERVICE OFFERINGS FOR OIL CUSTOMERS
PROCESS MEASUREMENT CONTROL
© 2015 by Honeywell International Inc. All rights reserved.
PMC Total Care Field Services2
Total Care Field
Instrumentation
Services help you
maintain peak
operating performance,
maximize the ongoing
value of your systems,
measurement
and control devices
and field instruments
“Total Care Field Services” offers a flexible
framework of services that help to ensure
safety, equipment reliability and system
performance for the lifetime of the site.
What we do
• Spares, repairs, spot labor, periodic
contracts, technical support
• Migrations, software upgrades and
updates, commissioning
• Weight and Measures, ATEX,
Safety (SIL), DVGW, API-MPMS...
• Condition monitoring, smart
forecasting, customer portals
• Legacy system evolution
• Innovative technology
• Global coverage
• Applications and domain knowledgeStrengths
© 2015 by Honeywell International Inc. All rights reserved.
Specific Programs and Offering3
Corrective Maintenance
Lifecycle Management
Preventive Maintenance
Safety & ComplianceParts ManagementSite Support
Specialists
Solution Enhancement
Support ProgramTraining
Health Check
Programs are offered in conjunction with our Authorized Local Service Partners
© 2015 by Honeywell International Inc. All rights reserved.
41. Health Check Program» Honeywell provides a site survey and product audit
» Audit includes model, serial numbers, location, user, and other pertinent data including condition of the equipment
» Site presented with maintenance options based on equipment condition and most suited to their needs
» Benefits: Reduced risk, reduced schedule, lowest life cycle cost, improved safety
© 2015 by Honeywell International Inc. All rights reserved.
© 2015 by Honeywell International Inc. All rights reserved.
Optimization of Site Equipment over Lifecycle!
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Instruments Covered
Report Output
• List of Equipment
• Age
• Make
• Version
• Findings
• Visual Inspections
• Recommendations
• Upgrades: Aging IB
• Migrations: Compliance Issues
• Maintenance Plan: No Contracts
• Corrective Maintenance: Break Downs
• Conclusion: Priority of work defined.
Future budgeting exercise
Radar Gauges
Loading Controllers
Servo GaugesTransmitters
Entis
CIU
PLC
Example of an Asset Management Health Check Program on
a Tank Farm
© 2015 by Honeywell International Inc. All rights reserved.
Health Check Value Adds6
Visible maintenance costs
• Hours labor
• Spare parts
Hidden maintenance costs
• Invoices - checking, sorting, etc.
• Ordering tasks - checking, coordination, etc.
• Agreeing dates with the service provider
• Contract negotiations
Invisible maintenance costs
• Productivity
• Capacity utilization
• Downtime
• Scheduling Delays (servicing, damage, etc.)
• Respecting and coordinating deadlines
• Asset condition and quality
Strategic
• Long term partnership
• Support commitment from Honeywell
• Increased efficiency (less administration / agreed pricing)
Shared responsibilities between Customer & Honeywell
• Customer skilled resources continue current activities
• Honeywell to provide guidance, support and recommendation to
improve site uptime and lower cost.
Objective of Health Check scope
• Protect Customer from obsolescence and mitigate security risks
• Reducing Customer overall Total Cost of Ownership (TCO)
• Predictable and flat OPEX spend
Remove Hidden Cost Service Model
© 2015 by Honeywell International Inc. All rights reserved.
2. Corrective Maintenance
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Corrective maintenance includes all unscheduled maintenance actions performed to restore the system to a specified condition after the occurrence of a failure, in order to minimize downtime and is part of the call out service.
Our records shows that corrective
maintenance is 2.5 time more
expensive than preventive
maintenance; it does not include the
cost of unavailability of the installation
© 2015 by Honeywell International Inc. All rights reserved.
3. Preventive Maintenance
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A qualified Honeywell engineer or certified service engineer will execute the
preventive maintenance according to the procedure described hereunder:
• Preventative maintenance on pre-defined period.
• Scope of work:
- Verification of the performance and operational functionality
- Visual inspection of instrument.
- Functional check system hard- and software.
- Replace parts in order to maintain operational functionality.
- Calibration of equipment in case of misreading or inaccuracies.
- Verification on repeatability of instrument.
- W&M re-sealing after maintenance (if applicable)
© 2015 by Honeywell International Inc. All rights reserved.
4. Site Support Specialist
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Expert process control and IT experts
• Deep product, application and vertical market expertise
• Speed to identify, evaluate and execute on system tasks that offer
increased system reliability
• Cost reduction opportunities based on deep system knowledge and
operational efficiency
• Increased coordination and use of standard operating procedures
(SOPs)
• Onsite review of SOPs and operator training
• Specialized expertise offering validation that systems integrate and
work together efficientlyIncrease safety,
reliability and
efficiency with
site support
© 2015 by Honeywell International Inc. All rights reserved.
Minimize risk,
reduce cost,
ensure availability,
ensure quality
5. Parts Management
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Peace of Mind
• Guaranteed parts availability as your systems go through upgrades, revision
level changes or functional enhancements (software, firmware, hardware)
• Lower cost than purchasing additional on-site parts inventory or buying
spare parts as part of a project
• Eliminate parts obsolescence risk
Production Security
• Priority 1 (P1) critical spare parts stored securely on-site, dedicated to
customer
• Priority 2 (P2) less critical parts stored in centralized bonded warehouse,
predictable replenishment of P1 parts
Inventory Management
• All inventory (P1 & P2) owned and managed by Honeywell
• Ease of warranty tracking – warranty begins when part is used (box opened)
• Eliminate spare parts “write-off’s” that come with owned inventory
• Reduce administration of managing spare parts (e.g. stocking, inspections)
© 2015 by Honeywell International Inc. All rights reserved.
6. Safety and Compliance
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These Service will be executed on pre-defined periods,
in combination with inspection / preventive maintenance
- Alarm test:
- Scope of work:
• Verification of alarm setting for all equipment mentioned in the
installed base section.
• Issuing the alarm test certificate
- ATEX verification:
- Scope of work:
• Verification of ATEX conformity on site for all field equipment
mentioned in the installed base section.
• Visual check on identification plates for all field equipment
mentioned in the installed base section.
• Issuing the conformity certificate
Experience with
ATEX Compliance
© 2015 by Honeywell International Inc. All rights reserved.
7. Training
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Partner with Honeywell
• Provide flexible courses developed as standard, customized or
tailored training to meet specific business needs delivered in a
variety of ways:
- In-center, instructor-led classroom instruction
- On-site training
- Blended “online” sessions that can be taken “after-hours”, or on
demand
• Assess and deliver a site and personnel-specific needs assessment
to ensure that system and employee capabilities are maximized
over time
• Prepare for the loss of critical skills – retiring workforce
• Develop a comprehensive training plan that minimizes preventable
errors, allows for faster response to issues and measures employee
performance and on-going skill development needs
Ensure on-going
success in
operational
readiness
© 2015 by Honeywell International Inc. All rights reserved.
8. Solution Enhancement Support Program
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SESP is a cost-effective means to extend the life of your
intellectual and physical capital and maximize ROI
• Offers significant savings on hardware/software upgrades and
guarantees priority access to Honeywell expert engineering
resources
• Provides alternatives/value-added options to help you manage,
support, and fund your specific system support and migration
strategies
Extend life,
guarantee priority
and cost savings
© 2015 by Honeywell International Inc. All rights reserved.
9. Lifecycle Management
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LCM is a single, multi-year support agreement that
ensures parts availability and support
• Predictability, with fixed pricing on spare parts, support contracts,
and migration/upgrade kits
• Reduced risk via guaranteed maintenance
• Obsolescence protection
• Provides a path forward to the latest technology and functionality of
advanced control
• Continuation, refresh, and migration alternatives that address your
unique business and technological needs
LCM combines
• Parts Management
• Parts Replacement
• Solution Enhancement Support Program (SESP)
• Migration (Kits & Enhancements)
Commitment to
lower your Total
Cost of Ownership
© 2015 by Honeywell International Inc. All rights reserved.
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Thank You!