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A.R.C TRAINING Agent Resource Center
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Login Screen
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This is where you find your login Information for needed systems
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First Choose your Product/Campaign
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Customer order date
Customer Order #
Customer Name
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Which Form
Last Save Entry
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Supervisor Call Tracker
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Required to fill out Prior To transferring to the Supervisor Line
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To Track any Shipments
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Agent Notepad
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To access Each CRM/System
Click on the Correct Campaign
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Product information will give you basic product/campaign info
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Product CCM gives you the Full CCM for that campaign
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Product Script for product is here
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Various Links to track packages Package Tracker will track all variety of Shipping companies
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Pre-Written Notes you can Copy and paste into the notes section Of the customers accounts.
*SAVE* * Customer called in to cancel, agent offered probing questions, agent offered saves, customer accepted ( ). *knelson
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Discount calculator for ease of figuring % discounts For our customers (never round up or down on the total)
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To access the CRM system
NEVER manually type usernames and passwords. COPY/PASTE only unless it is individual logins