The Reception Attendant provides useful functionality to manage the queue realtime, see availability of colleagues, identify which colleagues
previously spoke with the caller, and many more.
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BREAKTHROUGH FEATURES
Timeline Chat Calendar Share public and private Notes Mirror
ESSENTIALS
Queue Management Multi device Support Drag and drop Visual transfers Swipe or touch
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Meet our bright, smart and colorful Anywhere365 Reception Attendant, native for Microsoft Lync and Skype for Business.
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The client history on a timeline
See all previous contacts on a timeline. You can see, when the caller has called and with who he or she has spoken that day/time or in the past.
See the path from accepting to forwarding and closing the call
Drag and drop to transfer the client with a contact from the timeline
Amount of calls today, last week and last month at a glance
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More ways to communicate with the new chat integration
With the chat window you have more possibilities for communicating with your customer. During a call or when standing by you can easily set-up a chat with a customer or colleague. From there you are able to give them a call, setup a video chat or chosen from the other ways to communicate.
Call te contactperson you are chatting with directly from the chat window
Set up a video conversation anytime
Chat with multiple contacts simultaneously or start a group conversation, even if you are on a call
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More than just a calendar
With the Calendar the Attendant can easily view appointments of colleagues and in this way give the Caller better service.
See the appointments on a daily, monthly or list view
Drag and drop a contact to take a look at the agenda of your colleagues
Take a look at the appointment detail view for actionable information
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Take notes for yourself or your colleagues
Take public or private notes, during a call or just when standing by and save or send the notes immediately via email or other media.
Public notes are also visible for your colleague when the call is forwarded
Take notes and send the note immediately via email or other media
Reminders the notes that are taken from an onhold call, when another call comes in
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Mirror, mirror on the wall...
A reception desk user is the face of the company for your (internal) clients and your colleagues. Therefore a receptionist always wants to have that extra appealing look and keeping that the whole day. Because of that we build in a mirror function, which uses a (integrated) web cam.
Uses the (integrated) webcam to check your smile anytime
Check the weather or browse to your favorite website by touching the mirror screen
Not only a fun, but also a functional feature to always look representative
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1. Dial pad. 2. Hold calls 3. Summary 4. Microphone and volume 5. Editable status 6. Search (by name, department, email, etc.) 7. Current call information 8. Call history of caller 9. Call transfer history timeline 10. Call history bar 11. Calendar 12. Frequent contacts and groups 13. Overview 14. Calendar 15. Visitors 16. Address book17. Settings 18. Current queue 19. Missed calls 20. Open chats 21. Mirror 22. Notes
Overview
The Attendant is fully controllable via a mouse, touch screen or keyboard combinations. To find out which useful shortcuts there are, or to learn more about the Reception Attendant, please take a look at golive.workstreampeople.com
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Contact Us Anywhere365ROTTERDAM - BRUSSELS - LONDON - SEATTLE
WORKSTREAMPEOPLE //DELIVER RESULTS. TOGETHER.
Call +31 (0) 88 1200 600 [email protected]
