Annie Wu, Chair of the UH Libraries Training CommitteeAnnie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics CoordinatorDamon Camille, Training, Assessment & Statistics Coordinator
Texas Library Association WebinarTexas Library Association Webinar 10/08/201010/08/2010
University of Houston LibrariesMain library with 3
branchesAbout 125 staff members2.2 million volumes400,000 E-titles
What We Found at the OutsetTraining offered vary by departmentsLibrarians got more than staffBarriers:
People didn’t know how to request trainingTechnology/equipment barriersStaffing/scheduling problemsUnaware of training resourcesRed tape – forms, signatures, budgets
Making the ChangesThe Training Committee appointed in JuneCommittee Charges:
Skills/training needs assessmentDevelop annual training planDevelop orientation program
Building a Learning Organization
Systems Thinking
Personal Mastery
Shared Vision
Team Learning
Training Project PlanPhase I:
Preparation +Needs Assessment
• Explore other libraries programs• Needs assessment activities• Analyze data
06/15 – 07/30
Phase II:
Program Development
• Locate training resource• Identify training methods• Build annual training & orientation plan• Training Committee report
08/01 – 09/15
Phase III:
Program Implementation
• Identify and invite trainers• Coordinate training sessions• Build training Intranet site• Create Orientation Ref Guide
Fiscal Year 2010
Needs Assessment Methodology Survey
Department Heads/
Supervisors Interview
Focus Groups
Needed Skills ?
Survey
Used SurveyMonkey for our survey questions
Responses to Survey
Questions asked
Department Heads/Supervisor Interviews
Why we interviewed supervisors
How we conducted the interviews
Questions asked
Focus GroupsMake-up of the various
groupsLibrariansNew employeesStaff
Facilitation and note takingQuestions asked
Tools for Data Collection and Analysis
SurveyMonkeyMS Excel MS AccessBasecamp
Data AnalysisSurveyMonkey – downloaded into Excel for
analysisSupervisor interviews – summarized report
by interviewers for analysisFocus Groups - summarized report by note
takers for analysis Consolidate all the needs assessment data
using ExcelCategorize, sort and prioritize data.
What Did We Find Out?
Library Services Skills
Professional/Interpersonal Skills
Computer Skills
Library Services SkillsLibrary systems skillsCollection management skillsAssessment skillsMarketing and outreachDigital and metadata
Professional and Interpersonal Skills
Leadership/Management Customer servicesTime managementInterpersonal/People skillsProject managementBusiness meeting facilitation
Computer SkillsDrupalMicrosoft Office 2007
Outlook (email & calendar)Excel; PowerPoint; Word
PeopleSoftWindows & file managementProgramming languagesMedia technology
Orientation NeedsA very structured first day A set itinerary for the first few daysBranch toursPromotion processLibrary maps, acronyms and termsTravel processDepartmental orientation
Training Plans for Needed SkillsLibrary-wide Training
Departmental Training
Cross Training
Orientation Plan
New Employees Orientation Reference Guide
New Employees Check List
Departmental Orientation Module
Training Committee Intranet SiteSchedules Training EventsNews and EventsFormsTraining ResourcesOrientation MaterialsDocs and LinksFeedback
Assessment of Success
Training Sessions Evaluation (Evaluation
Form)
Training Statistics (Sign-in Sheet &
Access Database)
Sustainability
Training Statistics - 2010
Sessions Attendance
Individual Training
15 15
Group Training 73 659
Dept. Orientation
5 164
Total 93 838
Training Plan - 2011
Annie Wu [email protected] Camille [email protected]
University of Houston Libraries
Sources for Images: http://office.microsoft.com/en-us/clipart/default.aspx?lc=en-us http://sxc.hu/ http://images.google.com/imghp?hl=en&tab=wi
