Department of Human Services
Quality, everyone’s business, all of the Quality, everyone’s business, all of the timetime
Anne BrinsdenQuality and Sector Development BranchDisability Services DivisionPresentation to DISTISS Wednesday 4 March, 2009
Better services, better outcomes, Better services, better outcomes, stronger communities stronger communities
•People with a disability have the right to experience the best possible physical, mental, emotional and social health and wellbeing
•People with a disability experience differences in:
– living conditions– educational opportunities– employment options– protection of human rights– access to transport– health
Victoria’s policy directionVictoria’s policy direction
• A Fairer Victoria• Growing Victoria Together• The Victorian State Disability
Plan 2002 – 2012• The Disability Act 2006
The Quality Framework for Disability The Quality Framework for Disability Services in VictoriaServices in Victoria
• An endorsed policy on service quality for people with a disability incorporating the Standards for Disability Services in Victoria
Outcome Standards Industry Standards
• A way of collecting information about the effectiveness of the organisation in providing meaningful supports
• A way of improving practice based on outcomes that are most important to the support users
• A way of assessing compliance with aspects of the new Act
Focus on outcomesFocus on outcomes
Areas of life important to people
Future response and strategyFuture response and strategy
• Human rights perspective
• An outcomes focus
• Confirmed service quality
• Victorian Population Health Survey