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Loyalty, Purpose and Assessment: Aligning and Thriving in the NEW ECONOMY
Corporate Alignment
© Donna Root 2016 All Rights Reserved
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Corporate AlignmentTouch Point Management
using Design Mapping
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What we do…We Align:
Executives Teams Organizations Departments Employees Customers
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Why we do this…Most stage 2 companies fail
because they don’t know what they don’t know.
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Perception vs. Reality
What you don’t know could kill your companySelf-deception always leads to self-destruction
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This is how we do it…
What does Realignment mean?
What we ask: Where are we touching
them? Where do they want to be
touched? How do we realign?
Who we touch: Employees Organization Customers Departments
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3 Keys to Engaged Employees:
1. Safety2. Belonging3. Mattering
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Connected not separate Authentic not concealedTransparent no hidden agendaHelp you buy not sell you somethingWe collaborate not compete Purpose and meaning not money and stuffWe are tribal
It’s imperative to understand our current economic climate in the 21st century…
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By lowering costs and adding features
How have mostindustries adjusted?
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Why Alignment Creates Loyalty?
"A mere 7% of employees today fully understand their company's business strategies and what's expected of them in order to help achieve company goals.”Robert S. Kaplan and David P. Norton, "The Strategy-Focused Organization," Harvard Business School Press, 2001
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Why Alignment and Loyalty Matter?1. Because 100% of your employees are people2. Because 100% of your customer are people3. Because 100% of your potential customers
are people.
Knowing how to lead and align your teams, create loyal customers
and employees is the catalyst for…
Growth, Success & Revenue!© Donna Root 2016 All Rights Reserved
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Do you know how to align your executive team and create loyal customers and employees?
Satisfaction
Loyalty
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Touch Point Management for alignment and growth of customer, management, executive team and employees.
Accessibility Entrance Experience
QueueExperience
Follow-up
• Initial Impressions• Solidarity/Commitment• Confidence• Transfers
• Seamless• Warm• Beneficial
• Who are your current • Or potential customers
• Initial Greeting• Experience• Educate
• waiting time• expectation setting• value add
• Genuine• Meaningful• Reassuring• Value ad
IntentionalExperience
EscalationExperience
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What is the cost of not being aligned?$300 billion annually is lost to employers due to stress related health care and missed work. Absenteeism due to job stress has escalated; According to a survey of 800,000 workers in over 300 companies, the number of employees calling in sick because of stress tripled from 1996 to 2000 and continues to raise at alarming rates. An estimated 1 million workers are absent every day due to stress.
Source: © Donna Root 2016 All Rights Reserved
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Benefits of Corporate Alignment1. Creates a position of power, conviction and authenticity that enables safety, belonging and meaning.
2. Increases cash velocity, reduces costs and cycle times.
3. Creates sustainable, focused cultures that are self-correcting, flexible and on-purpose.
4. Improves management efficiency.5. Develop new products and services
up to 48% faster © Donna Root 2016 All Rights Reserved
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“We all want to build deeper connections and more trust relationships with our teams, colleagues, and clients. Donna Root makes it easy by providing a systematic approach to alignment, loyalty, and engagement for employees, customers, executive teams and organizations.” - Kerry Fannin, Provo Canyon Hospital Director
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“The Executives Edge by Donna Root helps leaders get the brains of their teams firing on all cylinders. With Donna Roots brilliant guidance, they’ll be able to leverage the collective and individual creativity and full potential of a team, department, organization in a way that wins holistically. These processes will not only change your company and employees, they will change your life.” - Winton Dunford Founder/CEO Mederec
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• Awareness: What are the local and global shifts that have already happened and how do they affect your business? How to grow in today's new economy
• How shifting paradigms work and help your company: Touch Point Management and Design Mapping System for Executive Team, Customers, and Employees, Organizations, Teams, Departments
• Value, Authenticity, Engagement, Loyalty • The 5 Step Process of Corporate Alignment• TEE Business Growth Methodology• Revenue Inflection Points
What we will cover in our initial training:
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Training Options:1. ½ Day Training2. Full Day Training3. 2 Day Training
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When can we schedule your training?
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“All great companies are driven by great people. That’s what Conscious Alignment is all about. Its ground breaking neuroscience techniques help you hire right people, put them in the roles where they can excel, and tap into their true potential. With it you can build a company culture where full employee engagement is the norm, and when that’s true, your company can’t be stopped.” - Ron Storn, Recruiting Manager, Facebook
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