MANAGING THE MULTI-USER, MULTI-DEVICE,MULTI-SERVICE HOME
SUBSCRIBER• Self-help portal • Self-managent and optimization of home network performance• Automated diagnostics and guided problem remediation
HELP DESK• Real-time home network map• Automated diagnostics and guided troubleshooting• Integrated chat and remote control applications
FIELDTECH• Operations interface for home network diagnostics• Simplified on-site troubleshooting of home gateway and WiFi issues
BUSINESS ANALYST
• Self-care, assisted care, and proactive troubleshooting workflows• Modeling tools that integrate with other B/OSS
Get High SpeedInternet
Mobile
VoIP
IPTV
Service
Network
Application Device
TOUCHPOINT
DOMAINSERVICE
MODEL CHANNEL
www.alcatel-lucent.com/motive
SelfService
AssistedService
On-Device
Web
Phone
Support Consu
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