1
Y.Z. WangICAO
2
Tourism and Aviation
90100110120130140150160170180
1990 91 92 93 94 95 96 97 98 1999
Inde
x (1
990=
100)
Int. Tourist Arrivals
Int. Pax Carried
3
Tourism and Aviation
90100110120130140150160170180
1990 91 92 93 94 95 96 97 98 1999
Inde
x (1
990=
100)
Int. Pax Revenues
Int. Tourist Receipts
4
CRSTravel Agent
5
CRSAirline-owned
6
Mega CRSSabreGalileoAmadeus Worldspan
More PlayersCRS/GDSAirlinesThird Parties
7
Internet
TravelAgent
CRS
8
Role of Governments
Why Regulate?Why Regulate?
Ensure accessibilityEnsure transparencyEnsure non-discriminationProtect consumers
9
Role of ICAO
Policy guidance at global levelHarmonization of diverse regulationNational Regulation: US, Canada,
Australia ...Regional Code: EU, ECAC, ACAC ...
10
ICAO CRS Code
Scope of applicationObligations of:StatesCRS VendorsAir CarriersSubscribers
11
ICAO CRS Code
Safeguards for developing countries
Consistent with GATS
12
13
Issues
Computer reservation systems Individual airline reservation systems and
Web sites
Jointly-operated airline Web sites
Third-party Web sitesTraditional
Innovative (eg auction)
RegulationDesirable? Feasible?
xx
??
??
????
14
Issues (Accessibility)
Payment
Participation
15
16
Summary
Rapidly changing scene
Regulatory framework exists
Need to address challenges and issues
17
