Download - Agility in IT operations
AGILITY
According to Wikipedia (https://en.wikipedia.org/wiki/Agility):
Agility or nimbleness is the ability to change the body's position efficiently, and requires the integration of isolated movement skills using a combination of balance, coordination, speed, reflexes, strength, and endurance.
AD WHAT..?
digital advertising solution -> we don’t draw banners, we build software based on artificial intelligence to accommodate:
campaign planning
ad serving
optimization
analytics & reports
technologies and services are used by:more than 21,000 advertisers
1,600 agencies
800 of the world's leading publishers
ABOUT ME
1983-2005 looking for fun challenges
2005-2007 sales domain @ Skaidula – family business
2007-2011 service delivery @ Baltic Data Center / TEO – very customer focused company / a representative of customer
2011-2014 leadership @ Rimi Baltic – large enterprise with nearly invisible part in Baltic countries
since 2014 leadership @ Adform – modern ad tech company, aka ‘unicorn’
HIGH LOAD
1.100.000.000 impressions served and registered per day
6 data centers
100 ms window for request processing
30.000.000.000 daily transactions
1 PB data storage
up to 1.500.000 queries per second
300.000.000 events registered per day
7.000.000 clicks registered per day
COOPERATION
“Never thought that it’s so complicated”
Everyone contributes instead of controlling & reporting
You build it – you own it
Let’s sit together
It’s pride to help
I like to code
NO for brilliant jerks
GO WITH THE FLOW
Learn to decompose “items”Focus…Stand-ups are not for reportingPending / blocked stories are pilling upWhen can I say that done is done
IF THEY DON'T KNOW, THEY CAN'T HURT ME
Public monitoring dashboards
Publicly accessible assets management database
Service level commitments and KPI’s
Public commenting of new solutions before going live
No access limitations for roadmaps, backlogs, service documentations, post mortem reports, etc…
EVERYONE'S BUSINESS = NO ONES BUSINESS
Help to see vulnerabilities
Awareness is important
Don’t report, instead help to secure ecosystem
Organize trainings with interesting speakers
Get to a point where “your customers” want to come by
ALWAYS LOOK FOR A ROLE MODEL
Within Adform – “I want to become like you…”
Outside the company – “How are you doing this?”
BUT…
But don’t be blind Copy Cat
Best of what You see might become World-famous, but not in exactly great context:
CHANGING PERSPECTIVE
Instead of wondering:
How big is big?
Can I buy?
Can I refactor?
What can I expect from tomorrow?
Do I have a mandate?
Go and ask!
Try your customer’s shoes
ENJOY FREEDOM
Use an existing service or create new one
Learn new things – books, conferences
Try new experiences – internships, mentoring
Innovate
Own what you build
Team self organization
CHAOS MONKEY
Be brave enough to challenge your own work
Don’t stuck in comfort zone swamp
System improvement during disaster
“resilient” vs “antifragile”
WITH GREAT POWER COMES GREAT RESPONSIBILITY
Constantly improve the way we work
Share and gain feedback
Balance between proficiency and learning
Commitment
Share knowledge