Computer Aided Dispatch Training / User’s Guide
Version 8.0
Last Modified 05-31-2011
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New World Systems
Computer Aided Dispatch Training / User’s Guide ver. 8.0
Table of Contents
CHAPTER ONE: INTRODUCING CAD CAD Basics ..................................................................................................................................................... 1
CAD Features ................................................................................................................................................ 1
Automated Recommendations ...................................................................................................................... 2
Unit Databases ............................................................................................................................................... 2
Status Monitors.............................................................................................................................................. 2
Optional Modules and Interfaces ................................................................................................................. 3
Statistical Reports .......................................................................................................................................... 4
In This Manual .. ........................................................................................................................................... 5
CHAPTER TWO: GENERAL SYSTEM STANDARDS General System Standards ................................................................................................................... 7
Main Menus ................................................................................................................................................... 8
“Work with” Windows .................................................................................................................................. 9
Common ―Work with‖ Tasks .................................................................................................................. 9
Data Entry Fields ......................................................................................................................................... 11
Mandatory Fields .................................................................................................................................. 11
Promptable Fields ................................................................................................................................. 11
Validated Fields .................................................................................................................................... 11
Informational Fields .............................................................................................................................. 13
Prompting Tables and Selecting Table Codes ........................................................................................... 14
Calendar Date Prompt ................................................................................................................................ 15
CHAPTER THREE: USING CAD Overview of Dispatch Entry Procedures ................................................................................................... 18
Window Elements ........................................................................................................................................ 19
Command Line .................................................................................................................................... 19
Work Area ............................................................................................................................................ 20
Call Queue ............................................................................................................................................ 20
Creating Incidents ....................................................................................................................................... 22
Incident Type ........................................................................................................................................ 22
Incident Location .................................................................................................................................. 22
Entering Names in Dispatch and Incident Maintenance ......................................................................... 27
Other Dispatch Input / Output Fields ........................................................................................................ 29
Incident Status ...................................................................................................................................... 29
Priority .................................................................................................................................................. 29
Phone number ....................................................................................................................................... 29
Venue .................................................................................................................................................... 29
Nature of Call ....................................................................................................................................... 29
Call Source ........................................................................................................................................... 29
Assigned Beat ....................................................................................................................................... 29
Additional Information ......................................................................................................................... 29
Primary Unit ......................................................................................................................................... 30
Secondary Unit ..................................................................................................................................... 30
Dispatched/Arrived/Clear ..................................................................................................................... 30
Report Required .................................................................................................................................... 30
Wrecker/Ambulance District ................................................................................................................ 30
Responding ORI# ................................................................................................................................. 30
Area ...................................................................................................................................................... 30
Section .................................................................................................................................................. 31
Beat ....................................................................................................................................................... 31
Quadrant ............................................................................................................................................... 31
District .................................................................................................................................................. 31
Hazards ........................................................................................................................................................ 32
Messages ....................................................................................................................................................... 34
Indicators ..................................................................................................................................................... 35
Quick Calls/Rapid Calls .............................................................................................................................. 36
Quick Calls ........................................................................................................................................... 36
Rapid Calls ........................................................................................................................................... 36
Unit Status .................................................................................................................................................... 37
Recommendations ........................................................................................................................................ 39
Police Recommendations ...................................................................................................................... 39
Fire/EMS Recommendations ................................................................................................................ 39
Work with Cleared Calls ............................................................................................................................ 42
Monitors ....................................................................................................................................................... 43
Starting a Monitor in CAD Control ...................................................................................................... 52
CHAPTER FOUR: CAD REFERENCE Dispatcher Menu ......................................................................................................................................... 54
CAD Control ................................................................................................................................................ 55
Defining Your Extended Unit Status Display ....................................................................................... 56
Extended Unit Status Display ..................................................................................................................... 57
Using the Extended Unit Status Display Window ................................................................................ 58
House Watches ............................................................................................................................................. 62
Creating a New House Watch Record .................................................................................................. 63
Printing a House Watch Listing ............................................................................................................ 64
Building / GEO Location ............................................................................................................................ 66
Creating a New Building / GEO Location File ..................................................................................... 67
Printing a Building / GEO File Report ................................................................................................. 69
Note Pads ...................................................................................................................................................... 71
Creating a New Note Pad File............................................................................................................... 72
Printing a Note Pad Listing ................................................................................................................... 73
Incidents ....................................................................................................................................................... 74
Quick Calls ................................................................................................................................................... 75
CAD Hazard Inquiry .................................................................................................................................. 76
CAD Inquiry Menu ..................................................................................................................................... 78
Police/Sheriff Inquiry Menu ....................................................................................................................... 79
Fire Inquiry Menu ....................................................................................................................................... 80
Interface/Module Menu .............................................................................................................................. 81
CHAPTER FIVE: CAD REPORTS
The CAD Reports Menu .................................................................................................................................... 83
Printing the CAD Radio Log Listing ............................................................................................................. 85
Printing the Unit Log Listing ......................................................................................................................... 87
Printing the Personnel History Log ............................................................................................................... 89
Printing the Officer Time Breakdown Report ............................................................................................... 92
Printing the Personnel on Call/Available Listing .......................................................................................... 94
Printing the Current Activity Listing ............................................................................................................. 96
Printing the CAD Activity Listing by Time Report ...................................................................................... 99
The Incident Reports Menu ............................................................................................................................. 101
Printing the Daily Incident Log ................................................................................................................... 102
Printing the Incident Activity Report by Section ........................................................................................ 104
Printing the Call Activity Report ................................................................................................................. 106
Printing the Call Summary by Shift Report ................................................................................................. 108
Printing the Crime Summary by Shift Report ............................................................................................. 110
Printing the Incident Analysis Report ......................................................................................................... 112
Printing the Pre-Plan Changes Report ......................................................................................................... 115
Printing the Call Breakdown by Month Report .......................................................................................... 117
Printing the Call Breakdown by Priority/Day of Week Report .................................................................. 119
Printing the Response Time Analysis Report .............................................................................................. 121
Printing the Calls for Service Report ........................................................................................................... 123
Printing the Activity Statistical Reports ...................................................................................................... 125
Printing the BFIR Supplement Report ........................................................................................................ 131
Quick Call Reports Menu ................................................................................................................................ 133
APPENDIX A: CAD TABLES ....................................................................................................... 135
APPENDIX B: WINDOW FORMAT FIELDS .......................................................................... 141
APPENDIX C: CALL QUEUE FIELDS ..................................................................................... 145
APPENDIX D: DISPATCH ENTRY COMMANDS ................................................................. 149
APPENDIX E: COMMON PROGRAM CALLS ....................................................................... 171
APPENDIX F: TROUBLESHOOTING ......................................................................................... 173
GLOSSARY ............................................................................................................................................ 175
INDEX ...................................................................................................................................................... 179
Page 1
CHAPTER 1 INTRODUCING CAD
CAD BASICS New World's Aegis
® Computer Aided Dispatch (hereafter CAD) is a fully interactive system providing
computer-based support for the daily call taking and dispatching of single and multiple units within law
enforcement, fire, and EMS agencies. Separate operators or a single user can perform call taking and
dispatching functions locally and remotely. Calls can be received by phone, radio, and/or automated
interfaces such as E911 or alarm panels. Units are assigned to calls based on user-defined
recommendations or operator discretion.
Whether entered by a dispatch operator or through an interfaced mobile data terminal (MDT) network,
all call and unit activity is automatically time stamped and tracked. Access to State/NCIC networks is
also available as an option through CAD (some features require optional modules in addition to the
base CAD software).
Upon entering the system, calls are assigned an Incident Type and geographic (GEO) location. The
Incident Type gives dispatchers access to response recommendations for different kinds of incidents.
The GEO information gives dispatchers access to unit and response information for the incident
location. Armed with this knowledge, your dispatchers can quickly determine the best course of action.
Later, when a call is cleared, all information about the call is transferred to Law Enforcement, Fire, or
EMS Records systems, where it is available for inquiry and reporting.
In addition to programs for data entry, on-line inquiries, database searches, and access security, CAD
generates a wide range of documents and reports. Besides their value for daily operations, such reports
can alert administrators and managers to existing or impending situations and provide information
necessary to formulate solutions and influence policy. Reports are generated in an off-line (batch)
mode, freeing display stations for other purposes.
CAD FEATURES Customizable Dispatch windows.
Customizable commands and function keys.
GEO architecture optimized for sub-second validation of address information.
Command line function accessible in any Aegis program (for authorized users).
Supports multi, combined, and single jurisdictional dispatch centers.
Improved dispatch and status update capabilities. Multiple units can be dispatched and/or have
status information updated at one time.
Tracks the names of all callers reporting incidents.
Combined Incident Types allow you to create Police, Fire and EMS incidents/calls from one
incident type.
Alerts dispatchers to redundant calls.
Automatically assigns incident numbers.
Allows dispatchers to place incidents on hold so that more serious calls can be handled.
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Provides multiple-jurisdictional searches for people, locations, and hazards.
Supports remote dispatch terminals (useful for Fire and EMS).
Provides each user with a personal security clearance to CAD functions, corresponding to the
user‘s job description. This allows dispatchers to perform CAD-related functions from any display
station, as defined by the station's security clearance and the dispatcher's password.
Provides an on-window ―glossary‖ of CAD commands.
Displays color-coded hazard messages.
Allows dispatchers to enter free-form text without leaving the Dispatch window.
Supports self-initiated calls, such as traffic stops.
Specifies units on a call as ―primary‖ or ―secondary.‖
Runs checks on license plates without interruption to the dispatching process.
Application Program Interface specifications (APIs) provide the ability to clear incident
information to a third-party public safety database.
AUTOMATED RECOMMENDATIONS CAD supports police, fire, and EMS unit recommendations.
Police recommendations are based on incident type and incident location. Specific types of units
can be recommended for specific incident types. Backup units can be recommended when local
units are unavailable.
Fire and EMS recommendations, set up in Run Cards, are also based on incident type and location.
These Run Cards can recommend the Dispatch (to the incident), Backup (of unavailable units),
Moveup (to an understaffed station), and/or Standby (increased state of readiness) for any number
of units, and are set up in levels that can be upgraded as situations dictate. They can be specific for
times of the day and/or days of the week, and can specify certain units or a certain type of unit
from a certain station.
UNIT DATABASES CAD’s unit database allows you to track location, personnel, add equipment, and mileage
information.
Allows tracking of unit location through the existing GEO structure and through longitude,
latitude, and elevation (for future AVL usage).
Allows the assignment of up to 48 personnel to a unit.
Allows tracking of personnel using an ID number or the individual‘s name.
Allows tracking of mileage.
Allows tracking of equipment assigned to units.
STATUS MONITORS Status monitors are self-refreshing AS/400 displays showing various types of dispatch information. All
status monitors use color codes to indicate different statuses for the information displayed. CAD
supports four kinds of status monitors:
Unit Status Monitors display information for units within a single ORI, within multiple ORIs, or
within a portion of a single ORI. There are six different Unit Status Monitors.
Call Queue Monitors provide an extended view of the dispatcher‘s Call Queue.
Chapter 1: Introducing CAD
Page 3
Message Monitors display all CAD message traffic within a single ORI, within multiple ORIs, or
within a portion of a single ORI.
Incident Status Monitors displays all incidents.
OPTIONAL MODULES AND INTERFACES CAD’s Optional Modules and Interfaces give your CAD system increased functionality. Please contact
your New World Sales Representative for more information on each module.
The E911 Interface provides improved response time for calls. With a single keystroke, current
call information supplied by the telephone company (phone number, address, directory name)
appears on the operator's screen, where it can be viewed and transferred to the Dispatch screen.
The NCIC Interface provides the ability to send and receive NCIC transactions from within CAD
and automatically send plate checks upon entry.
The CAD Redundancy module provides real-time backup of all dispatch transactions on a second
AS/400. It provides a backup system so that if your AS/400 goes down for any reason the backup
system takes over and data integrity continues during the outage.
The Mobile Data Terminal (MDT) Interface permits the direct exchange of incident and unit
status information between CAD and MDTs.
The Mapping (GIS) Interface provides dispatchers with a real-time map display of unit and
incident information. The map is automatically updated as information is entered into CAD. This
interface allows interaction between CAD on an AS/400 and MapInfo® on a Windows
® PC.
Wrecker/Ambulance Rotation allows dispatchers to select from a list of local wrecker or
ambulance services. This list is rotated for optimum fairness and efficiency based on usage and
selection circumstances for each service.
The TDD (Telecommunication Device for the Deaf) Interface allows dispatchers to view and
send conversation transmissions efficiently with individuals whom are hearing or speech impaired.
The Tone Encoder Interface allows tones to be sent to an encoder that alerts the appropriate
stations.
Medical Alert Interface uses a question/answer format that allows dispatchers with no CAD
training to determine the incident type.
Alarms Interface allows address information to be automatically entered by using an alarm panel
number. It will also create entries in the Aegis Alarms package for history and billing purposes.
The Aegis Police Records Interface allows the system to utilize the cleared CAD incident
information to build cases and more.
The Aegis Fire Records Interface will automatically create entries in the fire system to eliminate
dual entry.
The Aegis EMS Records Interface will automatically create entries in the EMS system to
eliminate dual entry.
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STATISTICAL REPORTS CAD can generate statistical reports on almost every activity that you perform in the CAD system.
The Daily Incident Log provides a brief overview of incidents during a user-defined date range.
These incidents are broken down by date, shift code of the dispatcher who took the call, and any of
the optional criteria selected.
The Incident Activity Report by Section provides a brief overview of incidents according to
geographic section. This report calculates the number of incidents for each incident type specified,
further broken down by optional selection criteria.
The Call Activity Report details the peak times of day and days of the week that your agency
receives calls. This report displays the number of calls and percentage of the total for each hour of
the day and day of the week during a user-defined date range.
The BFIR Supplement Report breaks incidents down to show the incident number, type,
location, dispatched units, and the actual dispatch narrative. The user may define the time and date
parameters for the report.
The Call Summary by Shift Report details (by ORI#, shift, area, and section) the high, low, and
average amount of time from Call to Dispatch, from Dispatch to Arrive, and from Arrive to Clear
for incidents during a user-defined date and time range.
The Crime Summary by Shift Report details (by ORI#, shift, area, and section) the high, low,
and average amount of time from Call to Dispatch, from Dispatch to Arrive, and from Arrive to
Clear for different types of incidents during a user-defined date and time range.
The Incident Analysis Report provides a detailed analysis of individual incidents or all incidents
during a user-defined date and time range, further broken down by over 15 optional selection
criteria.
The Pre-plan Changes Report compares the number of units specified for each incident type (in
the ―Number of Units to Send‖ field) to the number of units that were actually dispatched during a
user-defined date and time range.
The Call Breakdown by Month Report details the frequency of different type of incidents during
the twelve months of the year.
The Call Breakdown by Priority/DOW details the number of calls received of different priorities
for each day of the week.
The Response Time Analysis by Area/Section/Priority details the amount of time it takes to
handle the various stages of responding to a call.
The Calls for Service Report details the number of incidents per month based on the source of the
call, unit ID, area, section, station, dispatching ORI#, and dispatched ORI#.
The Hour of Day Activity Summary details the number of incidents during each hour of the day
for all days during a user-defined date range. The Detail report is broken down by ORI#. The
Total report combines this information for all ORI#‘s.
The Hour of Day Activity Ranking ranks the hours of the day according to the number of
incidents created within each hour during a user-defined date range. The Detail version of this
report is broken down by ORI#. The Total version combines the rankings for all ORI#‘s.
The Incident Classification by Area provides totals and associated percentages of types of
incidents occurring within each area during a user-defined date range.
The Area Activity Summary details, for each ORI#, the number of incidents occurring within
each area during a user-defined date range.
Chapter 1: Introducing CAD
Page 5
The Area/Section Activity Report details, for each ORI#, the number of incidents occurring
within each section and area during a user-defined date range.
The Grid Activity Summary details, for each ORI#, the total number of incidents within each
grid during a user-defined date range.
The Grid Activity Ranking ranks grids, for each ORI#, according to the number of incidents
occurring within each grid during a user-defined date range.
The Incident Classification by Shift details, for each ORI#, the number of incidents of each
incident type occurring during each shift during a user-defined date range.
The Shift Activity Summary details, for each ORI#, the number of incidents occurring within
each shift during a user-defined date range.
The Incident Classification by Station details, for each ORI#, the number of incidents of each
incident type occurring near each station (according to the station specified for the incident
locations) during a user-defined date range.
The Station Activity Summary details, for each ORI#, the number of incidents occurring near
each station (according to the station specified for incident locations) during a user-defined date
range.
The Station Activity Ranking ranks stations (according to the station specified for incident
locations) for each ORI# according to the number of incidents during a user-defined date range.
IN THIS MANUAL . . . The manual is organized into five main chapters:
Chapter 1, Introducing CAD, gives a brief overview of the CAD system and some of it‘s features.
Chapter 2, General System Standards, should be read by all new users to get a feel for New
World‘s standard software processing options and functions. Most of the information you need to
perform basic tasks in all of New World‘s software is contained in this chapter.
Chapter 3, Using CAD, shows the basic elements of the CAD system, and describes some basic
terms and processes.
Chapter 4, CAD Reference, provides ―step-by-step‖ instructions on using the programs in the
CAD system. This chapter details options and programs in the Dispatcher Menu and the CAD
Inquiry Menu.
Chapter 5, CAD Reports, demonstrates the statistical reports that can be generated for almost
every activity that you perform in the CAD system.
Appendix A, CAD Tables, lists all the tables that will already be in the Table Master File upon
installation. These tables should be reviewed to ensure that they are compatible with your agency.
Appendix B, Window Format Fields, lists all fields that can be used in your custom window
formats.
Appendix C, Call Queue Fields, lists all fields that can be used in your custom window formats.
Appendix D, Dispatch Entry Commands, lists all commands that can be used from the Dispatch
Entry window.
Appendix E, Common Program Calls, lists the commands used to call other New World Systems
programs outside of CAD.
Appendix F, Troubleshooting, gives you tips on solving minor problems you may encounter.
Glossary, lists some of the common terms used in CAD.
Page 7
CHAPTER 2
GENERAL SYSTEM STANDARDS
This chapter provides an overview of the keyboard keys, processing options, and data entry methods
that have been standardized throughout all of New World‘s software. All new users should read this
chapter as well as the New World Basics manual. This chapter gives you most of the information you
need to successfully perform basic tasks in the CAD system.
Because of the large number of keyboards on the market, some of the keys we discuss here may be
called something else on your keyboard.
In This Chapter About Menu windows 8
―Work with‖ windows and common ―Work with‖ tasks 9
Standard function keys and other keyboard keys 10
Types of data entry fields 11
Prompting tables and selecting table codes 14
Using the Calendar Date Prompt 15
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MAIN MENUS Menus allow you to access different programs within an application. A list of numbered options
appears on the menu, along with a Menu Option Field where you can type an option‘s number to select
it.
Figure 1: The Computer Aided Dispatch Main Menu.
The following three options are available on all main menus:
“80. System Services” System services refer to AS/400-related activities, such as working with printers, operator messages,
and a variety of other technical issues. For more information on System Services, please see your IBM
AS/400 documentation.
“90. Signoff” Type ―90‖ on a command line when you want to exit the system. This option ends a current job and re-
displays the original sign-on window.
Specialized
menu
options
Standard
menu
options Type a
menu option
in this field,
then press
<Enter>
Chapter 2: General System Standards
Page 9
“WORK WITH” WINDOWS A ―Work with‖ window is comparable to a file cabinet for all of your records. Upon entering a ―Work
with,‖ you will see a list of records from top to bottom (unless your system has no data in it yet).
The order in which the ―Work with‖ records are listed is based on the highlighted column. For
example, in the figure below, if the Date column is highlighted, the list is ordered numerically by file
date, from most recent at the top to oldest at the bottom. The ordering scheme of a ―Work with‖
window can often be changed by pressing <F9>.
Figure 2: A typical “Work with” window.
Next to each record is a two-character field (―Opt‖) where you can type one of the numeric options
listed at the top of the window. These numeric options affect only one record at a time. The function
key options at the bottom of the display affect the entire list of records.
To process multiple records simultaneously without returning to the ―Work with‖ display, insert option
numbers for as many records as necessary and press <Enter>. When you finish with the first record of
the group, CAD goes to the next one in line, and so on, until you finish with the last. You can even
process records in this manner when the records are not displayed on the same window.
Common “Work with” Tasks
The following procedures can be performed in most ―Work with‖ windows:
Creating or Adding New Records To create or add a new data record, press <F6> to access a ―maintenance‖ window that is in ―Add‖
mode. In the CAD system, you can easily determine the mode of a maintenance window by looking at
the window‘s title, or the upper-right corner.
Changing Existing Records To change an existing data record, type a ―2‖ in the Option field of the record you want to change, then
press <Enter>. You will access a ―maintenance‖ window that is in ―Change‖ mode.
Deleting Records To delete an existing data record, type a ―4‖ in the Option field of the record you want to delete, then
press <Enter>. A confirmation window will appear asking you to press <F13> to delete the record. If
you do not wish to delete the record, you can press <F3> or <F12> to exit the ―Delete‖ window.
A character in
this position is
used to indicate
something
different about
the record.
Which character
is used varies by
screen.
Use the Reset
field to re-
position the
records list to
a record with a particular
value
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Figure 3: Sample “Delete” window.
Displaying Records To display an existing data record, type a ―5‖ in the Option field of the record you want to display, then
press <Enter>.
Figure 4: Sample “Display” window.
An ―Inquiry‖ maintenance window will appear displaying the data record for informational purposes
only. No data can be added to or deleted from an ―Inquiry‖ window.
Copying Existing Records To create a new record by copying an existing record, type a ―3‖ in the Option field of the record you
want to copy, then press <Enter>. The CAD system offers this option sparingly.
Printing Records To print an existing data record, type a ―6‖ in the Option field of the record you want to print, then
press <Enter>. Sometimes the record will automatically be submitted for printing, other times a
―report definition‖ window will appear so that you can define the information included on the report.
The CAD system offers this option sparingly.
Working with User Created Documents or Narrative To work with user defined narrative or documents associated with a record, type a ―24‖ in the Option
field of the record you want to work with, then press <Enter>. The Work with Documents window
will appear. You can also access this window by pressing <F24> in many maintenance windows.
Chapter 2: General System Standards
Page 11
DATA ENTRY FIELDS In maintenance windows, data entry fields are the blank areas where you enter information. Data entry
fields can be divided into four categories:
Mandatory
Promptable
Validated
Informational
Mandatory Fields
Mandatory fields must be completed before a new record can be created, and before advancing to
another window. If you press <Enter> to create a record before completing a mandatory field, the
field will be highlighted and an error message will appear at the bottom of the window.
Promptable Fields
These fields can be ―prompted‖ to display and choose from a list, or table, of valid entries for that field.
All promptable fields are identified by a ―+‖ to the right of the field. To ―prompt‖ a promptable field,
place the cursor in a field with a ―+‖ next to it and press <F4>. A Table or Prompt will appear so that
you can select a valid entry. Once you select an entry, the Table or Prompt will disappear and the entry
you selected will appear in the field you prompted.
Along with using <F4>, you can also type a ―?‖ in the promptable field and press <Enter> to display
the Table or Prompt window.
Validated Fields
The system checks validated fields to ensure that you enter information in the proper format. For
example, the system validates all promptable fields against codes in their corresponding tables. Other
validated fields include:
Addresses Addresses must be entered in the following format, with each part separated by commas OR spaces:
StreetNumber.extension,Direct ion,StreetName,Suff ix,Post -direct ion,Qualif ier
For example:
355,N,LEHIGH,AV,S,APT 205
135 W PARAS HILL DR E STE. 101
NOTE: Spaces can only be used as separators in addresses on the CAD dispatch window. In all other
Public Safety modules, commas are used.
You can prompt an address field to access a table of valid Directions, Suffixes, or Postdirections. To
access the Directions table, type a ―?‖ between the first and second commas, then press <Enter>. To
access the Suffixes table, type a ―?‖ between the third and fourth commas, then press <Enter>. To
access the Post-directions table, type a ―?‖ between the last and second to last commas, then press
<Enter>.
To enter a common name or landmark, enter the name as it would normally be written, as in the
following examples:
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METRO AIRPORT
VAN AUKEN LAKE
THE SHAWARMA SHOP
Since cross street names do not have street numbers, enter them using four commas (or spaces) instead
of five, as in the following example:
E,SCARBOROUGH,DR, ,
N SIMPSON AVE
Date Fields Use only numbers and omit spaces, as in these examples for January 10, 2007, and October 1, 2007,
respectively:
01012007
10012007
As the examples show, the system uses the eight-digit date entry format.
Date ranges are used in many places throughout the CAD system, particularly in report programs.
Date range fields include a From and Thru in the field names. For example:
All dates between the From and Thru Dates will be included in the program you run. If you only want
to use one date, simply enter the single date in both fields.
You also have the option of using the Calendar Date Prompt when entering dates. Please see page 15
for more information.
Height/Weight Height and weight fields are both numeric. Height is entered using three digits with the first digit being
the feet and the next two digits as inches. No quotes should be entered. For example, 6 feet is entered
as 600; 5 feet 2 inches is entered as 502. Weight is entered using three digits for the total pounds.
Name Fields When entering the names of people, enter the names in the following format:
LastName,FirstName,MiddleName,Suff ix
For example:
STEINER,ROBERT,JOSEPH,PHD
To display and choose from a table of valid suffixes, type a ―?‖ after the third comma and press
<Enter>.
When entering the names of organizations, enter the name as it would normally be written, as in the
following example:
NEW WORLD SYSTEMS
After you have entered a name and pressed <Enter>, the Global Name Search/Update window will
appear, listing all names (jacket files) currently on your system. If the name you entered does not
appear on the list, you must create a new jacket for that name and then select it.
Chapter 2: General System Standards
Page 13
Phone Numbers Include the area code and omit the spaces, dashes and parentheses when entering phone numbers. For
example, (248) 269-1000 would be entered as ―2482691000.‖
Time Entries Use the 24-hour clock and the HHMMSS (Hours, Minutes, Seconds) for all time entries. For example,
2:40:09 a.m. would be entered as ―24009,‖ and 2:40:09 p.m. would be entered as ―144009.‖
NOTE: Seconds are required for all time entry fields that are six characters in length.
Informational Fields
These are data fields that are not mandatory, promptable, or validated. These fields can also be called
Optional because you do not need to complete them to create a record, and they do not require special
entry formatting. An example of an informational field would be free-form message field.
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Page 14
PROMPTING TABLES AND SELECTING TABLE CODES
Throughout the CAD system, tables and table codes are used to standardize entries you will make
during the processing of records and other related information. All tables contain table codes.
Any field with a ―+‖ next to it will access a table and its table codes when you ―prompt‖ that field. To
prompt a table code field, position your cursor in that field and press <F4>. Another way to prompt a
field is to type a ―?‖ in the field and press <Field Exit>, then <Enter>.
Figure 5: Sample Table.
Once the list of codes is displayed, choose a code by typing a ―1‖ in the blank next to the code you
want, then press <Enter>. The window in which you were entering information will reappear with the
code you selected appearing in the field you prompted.
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CALENDAR PROMPT The Date Prompt appears when you prompt a date field. Each time you access the Date Prompt, the
current month and year will be displayed with today‘s date highlighted. Use the <Roll Up> and <Roll Down> keys to display the next month or previous month, respectively.
Figure 6: The Date Prompt window.
Use the Select Date field to enter the day of the month you want to use. The Month/Year fields are
defaulted with the current month and year, but you can change these fields if needed. Press <Enter>
once you have selected the appropriate date. The date you selected will now appear in the date field
you prompted.
Enter the
number of the
day you want
Current month
and year
defaulted
Page 17
CHAPTER 3
USING CAD
The heart of the CAD system lies in the Dispatch Entry window. This chapter will show you how to
enter incidents and give you the common entry standards for each field in Dispatch Entry.
In This Chapter Explanation of Dispatch Entry window elements 19
Creating an incident 22
Maintaining caller and complainant names 27
Other Dispatch input/output fields 29
Displaying hazards associated with incident locations 32
CAD messages 34
Indicators 35
Creating quick call and rapid call incidents 36
Tracking unit statuses 37
Setting up and using unit recommendations 39
Working with cleared calls 42
Starting status monitors 43
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OVERVIEW OF DISPATCH ENTRY PROCEDURES The Dispatch Entry window, or simply Dispatch, is the window you will use to record all dispatching
operations. Here is a general explanation of how it works:
1. A call comes in. You enter this information by specifying (at least) an Incident Type code and
Location (location information is usually entered by the CAD/E911 Interface) using data fields in
the Work Area. Other pertinent information can also be entered.
2. When you press <Enter>, CAD attempts to validate the incident location against your GEO
database. When this is successful, location-specific information is associated with the call, CAD
assigns a unique incident number, and the call drops into the call queue.
3. You determine the appropriate unit for the incident (CAD provides many features, including
automated recommendations, to assist you in making this determination).
4. As the incident develops and units are assigned, you record all aspects of incident and/or unit
information using various CAD commands, data fields, and function keys.
5. When the incident is over, you will clear the incident. This causes the following:
The call information disappears from the call queue.
CAD creates a record of all incident information accessible in Work with Cleared Calls and
Work with Incidents.
CAD changes the status for units associated with the call to ―Available for Call‖ so the units
can be recommended for subsequent incidents.
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WINDOW ELEMENTS Because the Dispatch window is customizable, your window may look different than the one in Figure
7. However, most windows will contain the following elements:
Command Line
Work Area
Call Queue
Figure 7: Sample Dispatch Entry window.
Command Line
The Command Line is where you can enter any of the commands listed in Appendix D, or any of your
agency‘s custom commands. Dispatch commands have priority over information entered in the Work
Area, although some commands can be used in conjunction with information in the Work Area.
Typically, these commands require additional information called parameters. The character used
between parameters is called a separator. There are two types of separators: Like Command Separators and Different Command Separators. The Like Command Separator is used between
parameters that are similar, such as multiple units in the Dispatch command. The Different Command Separator is used between parameters that are different, such as the unit number and incident number
in the Dispatch command. In Figure 7, the Different Command Separator is a space character.
These separators are also customizable.
If you are unsure about the format or parameters used with a command, enter a question mark (―?‖),
then the Different Command Separator, then the command you are unsure of. If you enter the
command properly, the command and all parameters for the command replace your entry. You can
then type directly over this information. If you do not enter the command correctly, the system takes
you to Work with Commands/Function Keys, positioned to the entry most closely matching the
command you entered. You can also access Work with Commands/Function Keys by entering a
question mark (―?‖) on the command line.
After you enter the Dispatch window, you can access the CAD Command Line at any time, in any CAD
program, by pressing the Attention key (or <Escape> on most PC workstations).
Command
Line
Work Area
Call Queue
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Work Area
The work area contains the data fields where you can add or change information for a single incident.
In the default Dispatch window, this area contains a Hazard field where CAD displays the hazards
listed on page 32 according to special names, addresses, or situations.
Data elements (including colors) in the Dispatch window can be customized by your system
administrator. However, the system administrator cannot make certain labels red because CAD uses
this color to indicate special conditions. These conditions are as follows:
Data Element Color Condition
Caller or Complainant label red The Caller or Complainant has an existing jacket
record.
Incident Type label red Special response information (i.e., documents)
exists for the incident type.
Location label red GEO narrative exists for the incident location.
Nature of Call label red Narrative exists for the incident.
Call Queue
The call queue displays information for calls that have not been cleared. Depending on your agency‘s
setup, calls entered by one dispatcher may or may not be visible in the call queues of other dispatchers.
In the default Dispatch window in Figure 7, calls are ordered according to the following:
Undispatched calls are listed above dispatched calls.
Dispatched and undispatched calls are listed (top-to-bottom) by priority.
Same-priority calls are listed (top-to-bottom) oldest to newest according to the time the incident was
reported.
You can change the information in each line of the call queue by toggling the view. Up to three
different views are available. The information displayed in these views is also customizable.
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Data elements in the call queue use colors to indicate special conditions. The color specifications are
as follows:
Data Element Color Condition
Standard calls turquoise n/a
Quick calls white n/a
Incident Type, Incident Type Group,
and Incident Type Abbreviation
red The Incident Type specified for the call has
special response information (i.e.,
documents) attached to it.
Plate Number, License Plate State,
and Plate Hazard Y/N fields
pink Plate hazards are associated with a license
plate attached to a Quick Call or Rapid Call.
Name Hazards Y/N field blue Name hazards are associated with Caller or
Complainant Name.
Location, Common Name, Location
Type, Venue, Abbreviation, Cross
Streets One and Two, Access Street,
and Address Hazards Y/N fields
red Address hazards are associated with the
incident location.
Location, Common Name, Location
Type, Venue, Abbreviation, Cross
Streets One and Two, and Access
Street
yellow A location has not been GEO validated.
Incident Number and ORI# code blue The call was created by a dispatcher not
associated with the call ORI#.
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CREATING INCIDENTS Although an incident record consists of a large amount of information, much of this data is determined
by default entries (predetermined entries you can change). Typically, the only things you need to
specify in Dispatch Entry are the Incident Type and the Incident Location.
Incident Type
Incident Type is a promptable field where you specify a code for different kinds of situations. Because
the automated recommendations in CAD are determined using this code, it is important to choose the
one most applicable to the situation.
There are different kinds of Incident Type codes. These are determined by the Incident Type Group
code. The group code is usually specified in a one-character field immediately following the Incident
Type field. If your dispatch center dispatches for a single type of agency (police, fire, or EMS), you
will use only one Incident Type Group code. If your dispatch center dispatches for multiple types of
agencies, you will use up to four Incident Type Group codes:
P - Police
F - Fire
E - EMS
C - Combined
Combined Incident Types are combinations of police, fire, and EMS incident type codes. These are
designed for incidents such as traffic accidents, fires, and other situations requiring responses from
multiple agencies. Depending on how the individual code is set up, this will create one to three
individual incidents in the call queue.
Location Type
To create an incident record, you must also specify the incident location. Just as there are different
kinds of Incident Type codes, there are also different kinds of locations:
S - Street Address (e.g., 444 West Main Street Apt. 12)
X - Cross Street (e.g., West Main Street and South Crooks Road)
C - Common Name (e.g., McDonalds®)
O- Override (i.e., an address not contained in your GEO database)
Street Address, Cross Street, and Common Name locations are validated against your GEO database.
This database links locations to the following types of information:
Responding Police/Fire/EMS ORI#
Area, Section (used for reporting)
Police Beat (used for police recommendations)
Quadrant (used for fire recommendations)
District (used for EMS recommendations)
Override locations are not validated. Because of this, the above information is not taken from any
GEO record and therefore must be entered manually.
Typically, the Location Type field is located near the Location and Cross Street fields and defaulted
with S. Each of these different Location Types has particular formatting requirements.
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Street Address Location Types To enter Street Address location types, you can use commas or spaces between each element of address
information in the Location field. For example:
StreetNumber.Ext ,StreetDirect ion,StreetNa me,StreetSuff ix,Post-direct ion,Qualif ier
OR
StreetNumber.Ext StreetDirect ion StreetName StreetSuff ix Post-direct ion Qualif ier
If you use spaces instead of commas, CAD replaces the spaces with commas when the address is
validated in order to differentiate the address components. You cannot use a combination of commas
and spaces.
Street Direction and Street Suffix are promptable and validated, although you must use commas and
question marks to tell CAD you want to prompt these tables. Enter a question mark between commas in
an address to display, select from, and insert valid entries into the address. For example:
444,?,MAIN,?,S,APT 12
Addresses which do not use all of the address elements should be entered with commas separating the
remaining information. For example:
444, ,MAIN,, ,
Cross Street Location Types You can use the Location field to enter Cross Street location types, or you can enter the first cross
street in the Location field and the second cross street in the Cross Street field. Like the Street
Address location type, you can use commas or spaces to differentiate the address components.
If the Location field is only being used to enter a Cross Street, the two street names must be separated
by a slash ―/‖. For example:
First/Main
Common Name Location Types If your GEO database contains records for well known locations (e.g., restaurants, public parks,
landmarks, etc.), you can enter these types of locations by using Common Name location types. To
enter Common Name location types, you simply enter the name. For example:
Location . . . :MCDONALDS
When specifying a common name, there is no need to change the entry in the Location Type field, nor
is there a need to use commas or spaces to differentiate the address elements. However, you must enter
the common name exactly as written in the GEO master file in order to find a match in the GEO
database. If you do find a match, the common name you enter is replaced with the street address
specified in the GEO record.
If you do not score a hit in the GEO database but you are sure a common name GEO record exists, do
the following:
Enter the name of the location in the Location field.
Change the entry in the Location Type field to C (for Common Name).
Press <Enter>.
In the GEO Prompt, search through the existing common name GEO records and select the appropriate
entry.
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NOTE: The Common Name window, which allows a user to select a common name, can be accessed by
entering an address followed by a common name in the qualifier portion of the location field. The
Common Name window then enables you to select the common name that you would like to use.
Override Location Type This location type is provided so you can enter a call quickly should your GEO database not contain a
record for the incident location. You can enter almost anything in the Location field with an override
Location Type. Because these locations are not validated against the GEO database, Responding ORI,
Area, Section, and Beat are not taken from a GEO record and therefore must be entered manually. If
you know the general area where an incident is occurring, you can use the GEO Prompt to retrieve
GEO data from an existing GEO record using this Location Type.
GEO Prompt When the GEO Prompt window appears, it means the Location information entered cannot be matched
to a single record in the GEO database.
Figure 8: The GEO Prompt window.
In order to record a location that CAD accepts, you can use this window to do one of the following:
Return a valid location (with a Location Type of Street Address, Common Name, or Cross Street)
to the previous window with response information for a GEO record listed here.
Return an invalid location (with a Location Type of Override) to the previous window with
response information for a GEO record listed here. This is often the fastest way to create an
incident record.
Press the <F7> key to display the Street Prompt. While the GEO Prompt lists all locations defined
in the GEO database, the Street Prompt (see the image that follows) lists all locations entered in
the Streets database, which may contain locations not defined in the GEO database. Locations can
be searched for and selected from the Street Prompt just as they are from the GEO Prompt. The
Street Prompt also lists street name aliases. If, for example, you are looking to select ―Alden Ave‖
and there are only entries in the GEO Prompt for an ―Alden St.,‖ you can check the Street Prompt
to see if the former street is an alias of the latter. All street names and aliases are listed in the
Street Name column. Aliases are indicated in the Alias For column.
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NOTE: If the address in the Street field of the GEO Prompt is valid, <F7> will NOT display the Street
prompt. Also, a location selected from the Street Prompt that has a street name and/or address that has not
been defined in the GEO database may not be selected. For example, if ―26000 Alden‖ is selected from
the Street Prompt, but Alden has only been defined in the GEO database from 26387 through 28787, then
―26000 Alden‖ will not be accepted.
These options are detailed by Location Type:
Street Address Location Type 1. If the Location Type field is not S, specify S in this field and press <Enter>.
2. Use Option 1 to select a GEO record from the list.
3. In the Street field, specify an address number within the valid range for the record you selected.
Common Name Location Type 1. If the Location Type field is not C, specify C in this field and press <Enter>.
2. Use Option 1 to select a GEO record from the list.
Cross Street Location Type 1. If the Location Type field is not X, specify X in this field and press <Enter>.
2. Use Option 1 to select a GEO record from the list.
Override Location Type Use Option 2 or 3 to select a GEO record from the list.
The difference between Options 2 and 3 is that 2 uses the street name and response information of the
record you select. The remaining information in the Street field (i.e., address number) returns to the
previous window. Option 3 uses only the response information of the record you select. All
information in the Street field (i.e., street name, address number, etc.) returns to the previous window.
GEO Verification Incident Type Occasionally, you may need to verify location information without creating an incident. For example,
you may want to determine the responding police ORI# for an address before creating the call. You
can do this with the GEO Verification Incident Type code.
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To GEO-verify an address, enter this code in the Incident Type field and enter the location in the
Location field. If the address is valid, response information returns to the appropriate fields. If the
address in invalid, the GEO Prompt appears.
This code is specified in CAD Jurisdiction Control. Many agencies use GEOV and have this code
defaulted in the Incident Type field.
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ENTERING NAMES IN DISPATCH AND INCIDENT MAINTENANCE To enter names, you must use commas between each element of name information. For example:
LastName,FirstName,MiddleName,NameSuffix
Name Suffix is a promptable field used to record such things as Dr., Sr., III, etc.
Name information (Caller or Complainant) entered in the Dispatch window or in an incident record can
be stored in Work with Names and/or a jacket record. If stored in Work with Names, the name
information is linked only to the incident record. If stored in a jacket, the name is still listed in Work
with Names, but it is also listed in Global Name Search/Update, a list of names used by all NWS Public
Safety software. The information in Work with Names is, in this situation, the link between the
incident record and the jacket record.
Without any parameters, a name entered in the Dispatch window stores the record only in Work with
Names. A name entered in Incident Maintenance without any parameters takes you to the Global Name
Search/Update, where you can create a new jacket for the individual or create a link to an existing
jacket. This is the only difference in name processing between Dispatch and Incident Maintenance.
In the Dispatch window or in Incident Maintenance, you can determine how name information is
created or stored by using special parameters. Three characters make up these parameters:
Character placed in front of a name: When adding a name, this tells CAD to:
+
Or
=
Prompts Name Maintenance
Store name in Work with Names
? Store the name in Work with Names and
create jacket for the individual
The table below shows examples of where name records will be created if you make certain entries in
Dispatch Entry or Incident Maintenance.
If you make this entry . . . A name record will be created in . . .
+Doe,John,, Work with Names
=Doe,John,, Work with Names
?Doe,John,, Work with Names and Global Name Search
/ Update
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When a name is already attached to an incident, you can use these same characters to modify the
existing record or change how the name information is stored.
If you enter this when changing existing
information for “John Doe” in Dispatch
or Incident Maintenance:
This tells CAD to:
+Doe,John,, or
=Doe,John,,
Go to Work with Names. If the name was
previously attached to a record in Global Name
Search/Update (Jackets), the Jacket is detached
from the incident record but not deleted from
the Global Name Search/Update.
?Doe,John,, Go to Global Name Search/Update. This
allows you to create a jacket from the
information in Work with Names.
+oe,John,, or
=oe,John,, or
?oe,John,,
Go to the existing record, whatever type that
might be. If the name is attached to a record in
Work with Names, you‘ll go to Work with
Names. If the name is stored in a jacket, you
will go to Global Name Search/Update.
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OTHER DISPATCH INPUT / OUTPUT FIELDS The following are other data fields that may or may not be used in your Dispatch window, depending
on how the window has been customized by your system administrator. Most of these fields contain
default entries that you can change if necessary.
Incident Status Use this mandatory field to indicate the Incident Status. Typically, this is used to indicate if the
incident is in progress, not in progress, or on hold. Valid entries for this field are set up in the Status
for Incident Types fields on window four of CAD System Tuning.
Priority Use this mandatory field to indicate the priority of the incident. This is a number, 1-9, and is used to
sequence calls in the Call Queue. During dispatch operations, you can leave this field blank to use the
priority assigned to the Incident Type.
Phone Use this field to record the phone number of the caller reporting the incident. If you are using the
CAD/E911 Interface, this information is entered (for E911 calls) according to data received from the
PSAP equipment.
Venue If you have GEO verified the location of the incident, this mandatory and promptable field contains the
venue code that corresponds to the incident location. Venue is the major division used to separate
different areas of the CAD coverage area. The default venue is assigned in the CAD Jurisdiction
Control File Maintenance window S1.
Nature of Call Use this field to record a brief description of the incident. This information is recorded in the incident
record and is accessible in Incident Maintenance when the call is cleared.
Call Source Use this mandatory field to record the source of the incident information (e.g., E911, alarm panel,
walk-in, etc.).
Assigned Beat If you are dispatching in an agency that uses Dispatcher Assignments, you can use this field to change
the Assigned Beat for a call. This essentially changes the Patrol Beat for the call without changing the
Patrol Beat for the GEO record where the incident is located. By specifying a beat code in this field
that is contained in a different Dispatcher Assignment, the call ―moves‖ from your call queue to the call
queue of a dispatcher using the Dispatcher Assignment containing the beat you specify.
Additional Information Use these fields to briefly record any other information for the incident. After the call is cleared, this
information is accessible in the incident narrative.
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Primary Unit If no units have been dispatched/arrived for the incident, you can use this field to record the
primary/first unit either to be dispatched or to arrive. Make this distinction by using the
Dispatched/Arrived/Clear field following the Secondary Unit field (in the default Dispatch window
format). If a unit has been dispatched or arrived for the incident, this field is read-only. You must use
the Command Line to change units in this situation.
Secondary Unit If no units have been dispatched/arrived for the incident, you can use this field to record the secondary
unit either to be dispatched or to arrive. Make this distinction by using the Dispatched/Arrived/Clear
field following the Secondary Unit field. If a unit has been dispatched or arrived for the incident, this
field is read-only. You must use the Command Line to change units in this situation.
Dispatched/Arrived/Clear Use this field to specify the status of the units specified in the Primary/Secondary Units field. Valid
entries are:
a space character = Dispatched
A = Arrived
C = Cleared (incident is clear, units are Available, Dispatched)
Report Required Use this mandatory field to indicate ―Y‖ or ―N‖ if a report is required for this incident.
Wrecker/Ambulance District This entry is used to create a list of available wreckers for the incident location. See the
Wrecker/Ambulance Rotation documentation for more information.
Responding ORI# If you have GEO verified the location of the incident, this mandatory and promptable field contains the
ORI# code of the responding agency (Police, Fire, or EMS determined by the Incident Type Group
code) specified in the GEO file for the area of the incident.
However, this field can be set up to default to a specific user-defined ORI # instead of the ORI #
associated with the call‘s GEO address. To do this, do the following:
1) In CAD System Tuning window #3, type a ―Y‖ in the Use Default ORI field. An ―N‖ in this
field will prevent the use of this default override ORI.
2) At the Work with CAD Screen Formats window, select with an Option 2 the screen format to
which you would like to apply the Default ORI process. The screen format window will appear.
Position your cursor anywhere within the words Responding ORI and press <F9>. The CAD
Screen Design Maintenance window will appear for that field. In the Default field, type the ORI #
that you would like to use as the Default ORI. Press <Enter> to save your work.
3) At the Work with CAD Screen Formats window, select Option 14 to recompile the screen.
Area If you have GEO verified the location of the incident, this mandatory and promptable field contains the
area code for the location of the current incident. This information is used for reporting purposes.
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Section If you have GEO verified the location of the incident, this mandatory and promptable field contains the
section code for the location of the current incident. This information is used for reporting purposes.
Beat Use this promptable field to specify a beat code. This code represents a division of the CAD coverage
area where a certain group of police units are assigned. This is used to compile police
recommendations. If this information exists in the GEO file for the current incident, it is entered for
you. If your agency is using Beat Recommendations, this is a mandatory field.
Quadrant Use this promptable field to specify a quadrant code. This code represents a division of the CAD
coverage area that a certain group of fire units are responsible for. This is used to compile fire
recommendations. If this information exists in the GEO file for the current incident, it is entered for
you.
District Use this promptable field to specify a district code. This code represents a division of the CAD
coverage area that a certain group of EMS units are responsible for. This is used to compile EMS
recommendations. If this information exists in the GEO file for the current incident, it is entered for
you.
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HAZARDS When you bring an existing call into the Work Area, CAD displays hazard information associated with
addresses, names, and vehicles (if your Dispatch window is set up to display hazard information).
Some of these hazard checks depend on use of other NWS Public Safety software modules. Hazard
checks can be disabled in CAD Jurisdiction Control.
Hazard
Abbreviation
Hazard
Type
Hazard Type and
Default Color
Description
HouseWatch ABLD Address—Red A record exists in Work with GEO/Location matching the GEO
search criteria.
A-CarrCrim ACRM Address—Red A career criminal listed this address as a residence.
GeoDocumnt AGEO Address—Red A document is associated with the GEO record for the address.
FirePrePln AFFD Address—Red A fire pre-plan exists matching the GEO search criteria.
A-GunPermt AGRS Address—Red A gun permit record exists for an individual at the address
(including expired ones).
FireHydrnt AHYD Address—Red This address falls within the same GEO range of a hydrant.
A-JcktAlrt AJAL Address—Red This address has a jacket associated with it that has an alert
attached to it (including an expired one).
A-KwnOfndr AKOS Address—Red A known offender listed this address as a residence.
A-OrdrProt AOOP Address—Red An active Order of Protection record exists matching the GEO
search criteria. Will display only if canceled date = 0 and
expiration date = 0 or the expiration date is greater than the
current date.
A-PriIncdnt APRI Address—Red A prior incident was found using the GEO search criteria. In
the Change Incident Type window, the Number of Days for
Hazard Check field must be greater than the number of days
since the prior incident occurred. The entry in the Minimum
Number of Hazards field determines how many of this incident
type must occur prior to this call for the hazard to be displayed.
If 0-1 is entered, the first time the incident occurs the hazard
will display.
A-GunRegis AGRS Address—Red A gun registration record exists for an individual who resides at
the address.
A-CaseSusp ACSS Address—Red A suspect for a current case resides at the address. If the case
is locked and the CAD employee does not have authority to
view locked cases, this hazard will not display for them. The
case status must be open (5th
position of Alternate field in table
0090).
A-WantWarr AWWS Address—Red An active want/warrant record exists for an individual who
resides at the address. Will not display if the warrant is
canceled, night canceled, or closed and the user does not have
closed record access.
AlarmPermt AALP Address—Red Alarm permit exists for this address.
N-CarrCrim NCRM Name—Blue The caller or complainant is a career criminal.
N-Gun NGPS Name—Blue A gun permit record (including expired ones) exists for the
jacket attached to the incident.
N-JcktAlrt NJAL Name—Blue A jacket attached to the incident has an alert (including expired
ones) attached to them.
N-KwnOfndr NKOS Name—Blue A jacket attached to the incident is a known offender.
N-OrdrProt NOOP Name—Blue An active Order of Protection record exists for a jacket
attached to the incident. Will display only if canceled date = 0
and expiration date = 0 or the expiration date is greater than the
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Hazard
Abbreviation
Hazard
Type
Hazard Type and
Default Color
Description
current date.
N-GunRegis NGRS Name—Blue A gun registration record exists for a jacket attached to the
incident.
N-CaseSusp NCSS Name—Blue A jacket attached to the incident is a suspect for a current case.
N-WantWarr NWWS Name—Blue An active want/warrant record exists for a jacket attached to the
incident. Will not display if the warrant is canceled, night
canceled, or closed and the user does not have closed record
access.
V-CaseSusp CSS Plate—Pink The license plate entered is cross-referenced to an open case in
which an associated subject is a suspect.
LicnsPrior VDLN Plate—Pink The driver‘s license number entered was involved in a prior
incident.
PlatePrior VPLT Plate—Pink The license plate was involved in a prior incident.
StolnVehcl VSTV Plate—Pink The license plate entered belongs to a stolen vehicle.
V-WantWarr VWWS Plate—Pink An active want/warrant record exists for the registered
owner/driver of the vehicle. Will not display if the warrant is
canceled, night canceled, or closed and the user does not have
closed record access.
You can also access the Hazard Display for an incident with your agency‘s Hazard command/function
key (this is normally F7 but could be set to something else depending on your agency). This window
allows you to browse through and display all hazards for addresses, names, and license plates
associated with a call.
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MESSAGES If your Dispatch window contains a Hazard field (to display hazard information), this field also
displays messages, colored red, to alert you of other CAD-related information.
Message Meaning
REDUNDANT INCIDENT #
incident number
An active call in the call queue exists for a location in the
same GEO record (a nearby address). Press <Enter> again to
drop the call into the call queue.
NO E911 CALLS If using the CAD/E911 Interface, this means that there are no
unanswered E911 calls.
NO E911 CALLS FOR POSITION If using the CAD/E911 Interface, this means that there are no
unanswered E911 calls assigned to your phone position.
NO CALLS ON HOLD CAD allows you to place a call, which is being created, on
hold (i.e., save the data you have entered) if you must stop the
entry of one call to do something else. You can later bring the
data back into the Work Area with a different
command/function key. If you use this command/function
key when there is no call on hold, this message appears.
See page 35 for more information on the Call On Hold and
Call Off Hold functions.
INCIDENT CURRENTLY
RECALLED
CAD allows you to recall (i.e., reactivate) cleared calls. This
message appears if you attempt to recall an incident that has
been recalled and has not yet been cleared.
See page 42 for more information on recalling incidents.
NO UNITS TO RECOMMEND There are no police recommendations.
There are two reasons this may happen. The first is that there
are no units assigned to the incident beat and no units
assigned to the Backup Beat(s). The second reason is that the
Incident Type record may specify a certain unit type for the
incident, and no units of this type are available in the incident
beat or the Backup Beat(s).
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INDICATORS Your system administrator can set up two one-character fields in the Dispatch window to alert you of
the following information:
Calls On/Off Hold This indicator, a pink, reverse image H character, means there are calls on hold. Use your Call Off
Hold command/function key to retrieve the call on hold.
The way in which calls are put on and off of hold depends on how the commands are set on your
system. Typically a call that is active on the Dispatch Entry window is put on hold by pressing <F13> and taken off hold by pressing <F14>. In order to access the Work with Calls on Hold window, at
least two calls must be placed on hold and the command or function to release them performed (in this
example <F14>). Calls that are on hold can be selected for working with via Option 1 or deleted via
Option 2. The ―Original ID‖ column displays the dispatcher who originally put the call on hold. If the
call is placed on hold a second time, that dispatcher‘s name will appear in the ―Received By‖ column.
Figure 9: The Work with Calls on Hold window.
E911 Calls This indicator, a yellow, reverse image E character, means that there is an unanswered E911 call. Use
your E911 command/function key to retrieve the call on hold. Your agency must have purchased the
CAD/E911 Interface for this indicator to work.
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QUICK CALLS/RAPID CALLS In the Dispatch Entry window, you can use the QCE or RCE commands (or your agency‘s custom
equivalents) to access windows containing the minimum fields necessary to create a quick call or rapid
call.
Quick Calls
Quick Calls are typically used for low priority and/or officer-initiated incidents. These calls are
numbered differently than regular incidents, and are listed in Work with Quick Calls when cleared.
These calls are not listed in Work with Incidents when cleared. Quick Calls can be converted to
regular calls with the QCR command (or your agency‘s custom equivalent).
Figure 10: The Quick Call Entry Prompt window.
License Plates can be run through NCIC (if that interface is available) or the New World Systems local
database.
Multiple license plates or driver‘s licenses may be entered into the incident by pressing <F10>.
You can also enter Quick Calls without accessing the Quick Call Entry Prompt by using the QCE
command (or your agency‘s custom equivalent) with all valid parameters.
Rapid Calls
Rapid Calls are regular incidents numbered with the conventional incident counter, and are listed in
Work with Incidents when cleared.
Figure 11: The Rapid Call Entry Prompt window.
License Plates entered here can be run through NCIC (if that interface is available) or the New World
Systems local database.
Multiple license plates or driver‘s licenses may be entered into the incident by pressing the <F10> key.
You can also enter Rapid Calls without accessing the Rapid Call Entry Prompt by using the RCE
command (or your agency‘s custom equivalent) with all valid parameters.
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UNIT STATUS CAD tracks the status of all units and uses this information to compile recommendations. You can
update these statuses with CAD commands.
Units can be ―off-shifted‖ with the OFS command (or your agency‘s custom equivalent) in the
Dispatch window or with Option 9 in Work with Unit Assignments. Units can be ―on-shifted‖ with the
ONS command in Dispatch or with Option 7 in Work with Unit Assignments. Units that are ―on-shift‖
are automatically given a status of Available, and are subject to be assigned the following statuses:
Code Status Description Commands that
assign this status:
Can be assigned to units
with status codes of:
A Available Unit is available for
calls.
ONS R
CAP UAP A-Q
CCP Must be on an incident
B Assigned Unit is assigned to a call
by MDT.
ASG A G J *
C Dispatched Unit has been contacted
and dispatched to a call.
DSP A B G J P Q*
RRC RRN Must be on an incident
D Enroute Unit has called in and is
going to the incident
location.
ENR B C
E At Scene Unit has arrived at the
incident location.
ASP A B C D G H
F Quick Call Unit is assigned to a
Quick Call.
QCE A G J *
G At Scene 1
Available
Unit is at the scene of
the incident and is
available for calls.
AAP B C D E F
H Depart
Scene 1
Unit has left the original
incident location and is
still assigned to the call.
DS1 E F G
I At Scene 2 Unit has arrived at a
secondary incident
location.
AS2 E F G H
J At Scene 2
Available
Unit is at the secondary
scene of the incident and
is available for calls.
AA2 E F G H I
K Depart
Scene 2
Unit has left the
secondary incident
location.
DS2 I J
L In Station Unit is in station. INS B C D E F G H I J K
M Report
Writing
Unit is writing reports. URP A-Q
N Out of
Service
Unit is performing
maintenance duties and
UOP A
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Page 38
Code Status Description Commands that
assign this status:
Can be assigned to units
with status codes of:
(Repair) is unavailable for calls.
O Out of
Service
(Admin.)
Unit is performing
administrative duties and
is unavailable for calls.
UBP A
P MoveUp Unit has moved to
another station (usually
because a fire station is
temporarily
understaffed).
MOV A
Q Standby Unit is ready to respond
to a particular call.
SBY A
R Off Shift Unit is out of service. OFS A
* Indicates that units with a status specified as an Additional Recommendation Status in CAD Jurisdiction Control may also be
assigned this status.
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RECOMMENDATIONS When set up correctly, CAD can recommend local units for police, fire, and EMS incidents. Police
recommendations function differently than fire and EMS recommendations, but all types provide a list
of available unit numbers and allow you to quickly record the status of dispatch operations for
recommended units.
Police Recommendations
These recommendations are based on incident location and incident type. To access the Police
Recommendations window, use the BET command (or your agency‘s custom equivalent), or pull the
police incident into the Work Area and use your agency‘s Unit Recommendations command/function
key.
Figure 12: The Police Recommendations window.
This window displays a list of available units within the incident beat. These units are followed by
available units in beats specified as backups to the incident beat. To dispatch any of these units, simply
type ―D‖ in the Option field for the unit(s) you want to dispatch and press <Enter>.
If there are no recommendations for an incident type and location, CAD displays a message in the
Hazard area.
Fire/EMS Recommendations
Your system administrator can set up Run Cards that define unit recommendations for fire or EMS
incidents. These recommendations are based on incident location, incident type, and time of day. To
access the Fire/EMS Recommendations window, use the IND command (or your agency‘s custom
equivalent).
Aegis Computer Aided Dispatch User’s Guide
Page 40
Figure 13: The Fire/EMS Recommendations window.
NOTE: Pressing <Enter> in the above situation (Figure 13) changes the status of E1A to Dispatched, and
changes the status of T1A to Standby. The function key assignments shown here may be different in your
agency.
Use this window to perform dispatch operations for the current Fire or EMS incident.
Use the Option fields to specify status commands for the specified units.
Use the Unit fields to specify different units for the incident.
Use the Command Line to execute CAD Commands.
Recommendations are organized into response levels. Typically, you will execute all recommendations
within a level at once. Should the situation get worse, you can upgrade the response level for the
incident with your agency‘s Upgrade Run Card command/function key. This shifts the
recommendations for the next response level to the left and places the recommended status commands
into the corresponding Option fields.
Next to the Option fields listed down the left of this window are six-character Unit fields. As you
upgrade the response level for an incident, these fields display the identifying codes for the selected
units. You can change and/or add unit codes in these fields if necessary. If NONE appears in one of
these fields, it means that the recommended unit or type of unit is unavailable. If necessary, use your
agency‘s Extended Unit Status Display or a Unit Status Monitor, where you can view all units within
your Jurisdiction.
Command
Line
Option Field
Unit Field
Chapter 3: Using CAD
Page 41
The unit status commands you use in this window are user-defined, which means you can create them
in the Work with Commands window. The following is a list of New World commands that can be
copied to create new unit status codes for the Fire/EMS Recommendations window.
Unit Status New World Status Command
Available CAP, UAP
Assigned ASG
Dispatched DSP
Enroute ENR
At Scene ASP
At Scene 1 Available AAP
Depart Scene 1 DS1
At Scene 2 AS2
At Scene 2 Available AA2
Depart Scene 2 DS2
In Station INS
Report Writing URP
Move Up MOV
Standby SBY
Move Up2 MV2
If there are no recommendations set up for an incident type/incident location/time of day combination,
the Fire/EMS Recommendations window contains only a series of Option and Unit fields. In this case,
you can use the Unit fields to specify units and execute commands for those units in the corresponding
Option fields.
Function Keys
Function keys and commands in CAD can be user-defined. Because of this, we cannot document the
exact function keys and commands for various operations. In the Fire/EMS Recommendations
window, however, CAD searches for the following functions and displays them in the window border if
they are executed with a function key:
Hazards (associated with the incident as explained on page 32)
Monitors (Unit Status Monitor with Inquiry capability)
Recommendations (the original recommendations for the run card)
Tones displays the list of tones associated with the units to be dispatched
Upgrade (use the next set of recommendations)
Previous (retrieve the previous command on the Command Line)
Narrative (Incident Narrative)
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WORK WITH CLEARED CALLS Occasionally, you may need to reopen or access a call (regular incident or a quick call) that has already
been cleared. In the Dispatch Entry window, you can use your agency‘s Cleared Call File
command/function key to access Work with Cleared Calls (the default is <F11>). This window
contains various options you can use to access information for calls cleared from Dispatch Entry.
Figure 14: The Work with Cleared Calls window.
Of particular note here are the Create and Recall options. Use Option 10 (Create) to ―recreate‖ a call
here in the Dispatch Entry window. The call receives a new incident number, and existing narrative
attached to the call is not retained.
Use the Recall option to reopen a cleared call in the Dispatch Entry window. The call uses the original
incident number and previous narrative attached to the call is retained. A Quick Call cannot be
recalled, but it may be brought back into the Dispatch Entry work area as a regular call by using the
Create Incident command. A call that has been recalled will have an asterisk displayed to the left of the
date.
When a call is recalled, a CAD System Narrative document is automatically created and attached to the
cleared call. To view this document, use option 24 to access the Work with Documents window. From
this window, use option 5. The document will display in the format shown in the figure below.
Figure 15: The Free Form Document window.
This column
indicates if the
Report Reqd
field in Incident
Maintenance
has a ―Y‖ or
―N‖ in it
An asterisk
in this
column
indicates the
call has been
recalled
Timestamps
indicate what
time the
incident was
recalled and
made active
Chapter 3: Using CAD
Page 43
MONITORS Status monitors are self-refreshing AS/400 displays showing various types of dispatch information.
These displays can only appear on AS/400 terminals that have not yet been signed on to the AS/400. In
the upper right corner of the AS/400 Sign On display (see Figure 16) is an ID number you must use to
identify the terminal to be used as a monitor. You cannot specify the display station ID of a terminal
on an alternate sign-on display. You can start monitors in the CAD Control window, which appears
before entering the Dispatch window (see page 52).
Figure 16: The Sign On window.
CAD supports four kinds of status monitors:
Unit Status Monitors
Call Queue Monitors
Message Monitors
Incident Status Monitors
NOTE: If monitors are not displaying, perform a CAD reset.
The
Display
ID
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Page 44
Unit Status Monitors Unit status monitors display information for units within an ORI, within multiple ORIs (using
Combined Dispatch codes), or within a portion of an ORI (using Dispatcher Assignments). There are
six different Unit Status Monitors labeled U-Z, with their numbers displaying in the description column
(1, 3, 6-9). Custom unit status monitors can be created as well. Monitors that are numbers rather than
letters, are NWS supplied and cannot be modified.
Some of the unit status monitors have columns titled ―ETim‖ or ―ET‖ in them. These columns
represent the last time the unit reported in or had their status changed, in minutes. Anything exceeding
99 minutes displays as ―++.‖
Figure 17: Code U Monitor, Type 1.
Figure 18: Code V Monitor, Type 3.
Chapter 3: Using CAD
Page 45
Figure 19: Code W Monitor, Type 6.
Figure 20: Code X Monitor, Type 7.
Aegis Computer Aided Dispatch User’s Guide
Page 46
Figure 21: Code Y Monitor, Type 8.
Figure 22: Code Z Monitor, Type 9.
Chapter 3: Using CAD
Page 47
Figure 23: Unit Status Monitor 4.
NOTE: In CAD System Tuning window CD0970S2 is field Show Elapsed Time on Mntr #4. When set
to Yes, the monitor will show the elapsed time, in minutes, since the unit last checked in or had its status
changed. When set to No, the monitor will show the time that has elapsed, in minutes, since a unit last
checked in or had its status changed. A time greater than 99 minutes will show as ―++.‖
Figure 24: Fire Station Unit Monitor 6.
NOTE: Regarding Unit Monitor 6: In CAD System Tuning window Number 1 is the Compress Fire
Monitor #6 field. If set to Yes, then only units that are on a call will display in this monitor. If set to No,
all units currently assigned to a station, regardless of available or not, will display.
This monitor displays Fire and EMS units under their current stations. Table 3006 must have the stations
entered in this table in order to display on this monitor.
All Unit Status Monitors use the same color codes to indicate different statuses for the units displayed:
Aegis Computer Aided Dispatch User’s Guide
Page 48
Color Status
Green Available/Assigned/Moveup/Standby
Yellow Dispatched
Yellow, Underlined En Route
Blue At Scene 1/At Scene 2
Turquoise At Scene/Available/At Scene 2
Available/Depart Scene 1/Depart Scene 2/In
Station
White Quick Call
Pink Report Writing
Red Admin. Out of Service
NOTE: Units on monitors display in four or six character lengths depending upon what is set in CAD
System Tuning window #3, in the Extended Unit field. If set to Yes, the units will display in 6 characters,
set to No, four characters. This applies to all types of monitors.
Call Queue Monitors Call Queue monitors display all active incidents for the ORI#, Combined Dispatch code, or Dispatcher
Assignment specified. A user defined command/function key from Dispatch will show the second and
third views of the Call Queue.
Figure 25: Pending Calls Monitor 1.
Chapter 3: Using CAD
Page 49
Figure 26: All Calls Monitor 2.
Figure 27: Active Calls Monitor 3.
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Page 50
Message Monitors Message monitors display all CAD message traffic for the ORI#, Combined Dispatch code, or
Dispatcher Assignment specified. Incident Created messages appear in white, MDT Emergency
messages appear in red, and all others in green.
Figure 28: CAD Message Monitor.
Incident Status Monitors
Figure 29: Incident Status Monitor 5.
Chapter 3: Using CAD
Page 51
NOTE: The type 5 monitor is especially useful for fire departments because it will display four units at a
time as well as the time since their last contact.
Figure 30: Incident Monitor 7.
Incident Monitor 7 displays incidents, respective units, and location. This monitor is New World
Systems supplied and cannot be changed. The incidents are sorted by priority, call date/time, and
incident number.
Aegis Computer Aided Dispatch User’s Guide
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Step-by-Step: Starting a Monitor in CAD Control
1. From the Dispatcher Menu, select Option 1, Dispatch Entry.
Figure 31: The CAD Control window.
2. The CAD Control window will appear. Use the Monitor and Message fields to specify the display
station ID number for an AS/400 terminal you want to use as a status monitor. The device number can
be obtained from the Sign On window. For each monitor you specify, you must also specify a Monitor
Type code, and a Combined Dispatch Code or Dispatcher Assignment. Press <Enter>.
Once you start a monitor in CAD Control, you have exclusive control over it. Other users cannot enter
CAD Control and make changes to your monitor specifications. When you leave the Dispatch window,
all monitors you have control over are ended.
Monitor fields
Monitor type
field
Combined
Dispatch Code
field
Dispatcher
Assignment
field
Page 53
CHAPTER 4
CAD REFERENCE
This chapter is designed to be a reference/how-to guide to the programs you will use when working
with your CAD system. All programs (windows) are described in the order in which they appear.
This chapter will describe the following menus, which can be accessed from the CAD Main Menu:
In This Chapter Dispatcher Menu 54
CAD Inquiry Menu 78
To find out where you can get information on the other CAD Main Menu options, please see the table
below:
For more information on the . . . Please see . . . Supervisor Menu CAD System Administrator’s Guide
GEO Processing Menu CAD System Administrator’s Guide
System Administrator Menu CAD System Administrator’s Guide
Police/Sheriff Inquiry Menu Various Law Enforcement Records manuals
Fire Inquiry Menu Fire Records Master Files
Interface/Module Menu CAD Interfaces Training/User’s Guide
Aegis Computer Aided Dispatch User’s Guide
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DISPATCHER MENU Use the Dispatcher Menu to perform basic CAD functions.
From the Computer Aided Dispatch Main Menu, select Option 1, Dispatcher Menu.
Figure 32: The Computer Aided Dispatch Main Menu.
The Dispatcher Menu will appear.
Figure 33: The Dispatcher Menu.
Selecting
Option 1,
Dispatcher
Menu
Chapter 4: CAD Reference
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CAD CONTROL The CAD Control window is the entry point to the Dispatch Entry window. This window has two main
functions:
Determine which calls appear in the call queue of the Dispatch Entry window.
Specify the AS/400 device names to be used as monitors.
From the Dispatcher Menu, select Option 1, Dispatch Entry.
Figure 34: The Dispatcher Menu.
The CAD Control window will appear.
Figure 35: The CAD Control window.
Monitor fields
Selecting
Option 1,
Dispatch
Entry
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Step-by-Step: Defining Your Dispatch Entry Window’s Characteristics
1. From the CAD Control window, use the ORI # field to enter the jurisdiction code of the ORI for
which you are dispatching. Prompt this field to choose a valid code from the Jurisdiction Prompt.
Figure 36: The CAD Control window.
2. Use the Combined Dispatch Code field if you are dispatching for multiple jurisdictions. Prompt this
field to select a valid code from the Combined Dispatch Code Prompt. All calls from ORIs within this
code will be displayed in your Dispatch Entry call queue.
3. Use the Dispatcher Assignment field to limit the calls displayed in your Dispatch Entry call queue to
calls from certain beats. Each Dispatcher Assignment code contains specific beats which are assigned
in the CAD Jurisdictional Control window (see the CAD System Administrator‘s Guide).
4. The Shift and ID # fields identify your work shift and personnel ID code, respectively. Prompt these
fields for valid entries.
5. Use the Monitor fields to set up the display devices you want to use as status monitors.
Devices identify the display device names to be used as status monitors. Display device names are
located in the upper-right corner of AS/400 sign-on windows.
Prompt the Type field to choose from a valid list of monitor types. See page 43 for more
information on monitor types.
Prompt the Code field to select a valid Combined Dispatch Code for the status monitor. Use this
field only if you are dispatching in a multiple jurisdiction environment.
Prompt the DspAsn field to select a valid Dispatcher Assignment code for the status monitor.
In the Message field, enter the display device name to be used as a message monitor.
6. The Call Queue Type field is used to indicate what type of calls will be displayed in the queue on the
Dispatch window. Pending calls (1), Active calls (3), or Both active and pending calls are available
(2).
7. The remaining fields below the Call Queue Type are used by customers with the E911, CAD Mapping,
and/or ProQA modules. Please refer to the documentation specific to these applications for further
details.
8. When you are finished making entries in this window, press <Enter> to advance to the Dispatch Entry
window.
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EXTENDED UNIT STATUS DISPLAY The Unit Status Display window shows all active units within the ORI, Combined Dispatch Code, or
Dispatcher Assignment you define. Use the first Extended Unit Status Display window to determine
what units you want displayed in the Extended Unit Status Display.
From the Dispatcher Menu, select Option 2, Extended Unit Status Display window.
Figure 37: The Dispatcher Menu.
The Extended Unit Status Display window will appear.
Figure 38: The Extended Unit Status Display window.
Selecting
Option 2,
Extended Unit
Status Display
Aegis Computer Aided Dispatch User’s Guide
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Step-by-Step: Using the Extended Unit Status Display Window
1. From the Extended Unit Status Display window, the user‘s home ORI # defaults. The Combined
Dispatch Code and Dispatcher Assignment fields are optional. The table below displays what will
happen if certain combinations are entered. When you are finished making entries in this window,
press <Enter>.
Figure 39: The Extended Unit Status Display window.
If you enter. . . Then Unit Status Display shows . . .
Only an ORI # All units with the ORI number you entered.
An ORI # and Combined Dispatch Code All units in all ORI numbers of the Combined
Dispatch code you entered.
An ORI # and Dispatcher Assignment All units with Assigned Beats in the Dispatcher
Assignment code you entered.
2. The Unit Status Display window will appear. Each unit, according to their status, will appear in
different colors. A table displaying the different colors and statuses are listed below. An asterisk (*)
next to a unit indicates the unit is a MDT unit. You must have New World‘s Message Switch module
for asterisks to appear. Type an ―X‖ (or any other character) in a unit‘s option field to display the Unit
Assignments Inquiry window for that unit.
Figure 40: The Unit Status Display window.
NOTE: This is available from the CAD Dispatch window by pressing <F8>.
Use <F7> to
toggle between a
window showing
all units or a
window that
shows only units
with an On Shift
status
Accesses
the Off
Shift Units
Display window
Chapter 4: CAD Reference
Page 59
Color Description
Green Available
Yellow Dispatched
Yellow and Underlined Enroute
White Quick Call
Blue At Scene
Light Blue At Scene and Available
Pink Report Writing
Red Out of Service
3. The Unit Assignments Maintenance window will appear. This window displays the status of an
individual unit as well as information related to any incident the unit may currently be assigned to. The
command keys at the bottom of the window allow you to change the corresponding information.
Figure 41: The Unit Assignments Maintenance window.
4. Return to the Unit Status Display window. Press <F9> to resequence.
Figure 42: The Unit Status Display window.
Pressing
<F9> to
resequence
If timers are
being used, the
Next Date/Time
field will show
the next time the
unit will need to
check in. If no
time is
scheduled, nines
will show in the
date and time
fields.
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Page 60
5. The window will resequence by ID# (first column). Notice that the unit that the ID# is pulled from is
in the second column. Press <F11> to display View 2.
Figure 43: The Unit Status Display window resequenced by ID#, View 1.
6. The window will display in View2. The first column sorts the information alphabetically according to
the first ID # assigned to the unit. If no ID #s are assigned to the unit, it will not display. The second
column displays the last name of the first person assigned to the unit. The third column is the second
last name of the second person assigned to the unit. Press <F11> to display View 3.
Figure 44: The Unit Status Display window resequenced by ID#, View 2.
Pressing
<F11>,
View 2
Pressing
<F11>,
View 3
Chapter 4: CAD Reference
Page 61
7. The window will display in View 3. The first column displays the first officer assigned to this unit; the
second column is the second officer.
Figure 45: The Unit Status Display window resequenced by ID#, View 3.
Aegis Computer Aided Dispatch User’s Guide
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HOUSE WATCHES You can create and maintain house watch records in the Work with House Watches window. House
watch records are used to flag certain addresses for special attention if an incident should occur there.
If an active house watch is found within the same GEO block range, a house watch hazard will be
indicated in the Dispatch window. You can attach narrative or free-form documents to any house
watch record.
From the Dispatcher Menu, select Option 3, Work with House Watches.
Figure 46: The Dispatcher Menu.
The Work with House Watches window displays. Note that an expired house watch record will have
the From and Thru dates appear in red. A house watch becomes expired when the current date exceeds
the Thru date.
Figure 47: The Work with House Watches window.
Selecting
Option 3,
Work with
House Watches
Chapter 4: CAD Reference
Page 63
Step-by-Step: Creating a new House Watch
1. From the Work with House Watches window, press <F6>.
Figure 48: The Work with House Watches window.
2. The House Watch Maintenance window displays. The following fields are mandatory: Address,
Venue, House Watch Type, From Date, and Thru Date.
Figure 49: The House Watch Maintenance window.
3. When you are finished making entries in this window, you can create additional narrative by pressing
<F24> to access the Work with Documents window.
4. If you are completely finished, press <Enter> to save the record you just created. The entries you
made will clear so that you can create a new house watch record. If you do not wish to do so, press
<F3> or <F12> to return to the Work with House Watches window.
Using the
<F6> key to
add a house
watch
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Step-by-Step: Printing a House Watch Listing
The House Watch File Listing displays house watch files on the Work with House Watches window, along
with the information within each file. You can limit the listing to a single house watch file or include all
house watch files.
1. From the Work with House Watches window press <F17>.
Figure 50: The Work with House Watches window.
2. The House Watch File Listing window displays. Use the Optional Selection Criteria to limit the
listing to certain values, or leave these fields blank to include all house watches in the listing. For
example, to limit the listing to files within a certain venue, enter a valid code in the Venue field, or
leave the Venue field blank to include all venues in the listing.
Figure 51: The House Watch File Listing window.
NOTE: To generate a listing for a single file, from the Work with House Watches window, type a ―6‖ in
the Opt field associated with a house watch and press <Enter>.
3. When you are finished making entries in this window, press <Enter> to generate the listing. ―Job
Submitted‖ will appear in the upper-right corner of this window.
Following is an example of the House Watch Listing.
Type a ―Y‖ to
include all narrative
documents
attached to each house watch file
Using the
<F17> key to
print a listing
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AEGIS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1
DATE: 05/19/2006 HOUSE WATCH LISTING CD0650
TIME: 9:52:49 AEGIS70
ADDRESS VENUE WATCH TYPE FROM THRU PHONE
------------------------------------------------------------------------------------------------------------------------------------
2100 APOLLO ST S AEGIS Vacation 11/07/2005 11/17/2005
NEXT OF KIN . . . :
EMERGENCY CONTACT : MIRANDA BALL
SPECIAL CONDITIONS:
MEDICAL . . . . . :
HAZARDOUS MATERIAL:
1001 E BERRY AEGIS Mental 11/01/2005 11/01/2006
NEXT OF KIN . . . : JENNIFER GREEN 800-333-9673
18941 ST TROPEZ
EMERGENCY CONTACT : STEVEN SMITH 800-333-9673
29023 TAYLOR
SPECIAL CONDITIONS:
MEDICAL . . . . . : KNOWN DIABETIC
HAZARDOUS MATERIAL:
1900 CANARY CT AEGIS Construct 12/15/2005 12/31/2007
NEXT OF KIN . . . :
EMERGENCY CONTACT :
SPECIAL CONDITIONS:
MEDICAL . . . . . :
HAZARDOUS MATERIAL:
2121 JUPITER ST AEGIS OLD 11/07/2005 12/25/2005 999-888-7777
NEXT OF KIN . . . :
EMERGENCY CONTACT :
SPECIAL CONDITIONS:
MEDICAL . . . . . :
HAZARDOUS MATERIAL:
2145 JUPITER ST AEGIS DRUGS 11/07/2005 12/21/2006 586-234-1234
NEXT OF KIN . . . : XAVIER THOMAS CHIN 586-321-1234
15650 LAKESIDE
EMERGENCY CONTACT : MARY JANE SMOKER
5410 W TOKER
SPECIAL CONDITIONS:
MEDICAL . . . . . : HEMP-ATITOUS
HAZARDOUS MATERIAL:
334402 S KOREAN WAR VETS MEMORIAL I AEGIS Alcoholic 12/01/2005 12/31/2006
NEXT OF KIN . . . :
EMERGENCY CONTACT :
SPECIAL CONDITIONS:
MEDICAL . . . . . :
HAZARDOUS MATERIAL:
Figure 52: The House Watch Listing.
Aegis Computer Aided Dispatch User’s Guide
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BUILDING / GEO LOCATION Use the Work with Building/GEO Location window to flag special buildings or locations with
additional information. An active record here activates the BLD (building) hazard when a call in the
same GEO block range (i.e., nearby) is brought into the Dispatch window Work Area.
From the Dispatcher Menu, select Option 4, Work with Building/GEO Location.
Figure 53: The Dispatcher Menu.
The Work with Building / GEO Location window displays.
Figure 54: The Work with Building/GEO Location window.
Selecting
Option 4,
Work with
Building /
GEO
Location
Chapter 4: CAD Reference
Page 67
Step-by-Step: Creating a new Building / GEO Location File
1. From the Work with Building / GEO Location window, press <F6>.
Figure 55: The Work with Building/GEO Location window.
2. The Building / GEO Location Maintenance window displays. The Address, Venue, and Building
Type fields are mandatory. When you are finished making entries on this window, press <F22> to
access the Additional Information window.
Figure 56: The Building/GEO Maintenance window.
All of the fields on
this window (besides
the mandatory fields)
are user defined. For
information on
defining the fields on
this screen, please
see the CAD System
Administrator’s
Guide
Using the
<F6> key to
add a location
Aegis Computer Aided Dispatch User’s Guide
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3. The Additional Information window displays. The name of the fields on this window are set-up by
pressing <F22> in the Building/GEO Location Screen Format window.
Enter any additional information that you would like. The fields in this window can be customized and
therefore the fields in the below window may look different than your window. When you are finished
making entries in this window, press <Enter>. When the Building/GEO Location Maintenance
window returns, press <Enter> again to save the building/GEO location file you just created.
Figure 57: The Additional Information window.
Chapter 4: CAD Reference
Page 69
Step-by-Step: Printing a Building / GEO File Report
The Building/GEO Location File Report lists the building/GEO files on the Work with Building/GEO
Location window. You can limit the report to a single building/GEO file, or you can include all
building/GEO files in the listing.
1. From the Work with Building/GEO Location window, press <F17>.
Figure 58: The Work with Building/GEO Location window.
2. The Building / GEO Location Report window displays. Use the Optional Selection Criteria to limit
the listing to certain values, or leave these fields blank to include all values in the listing.
For example, to limit the listing to files with a certain venue, enter a valid code in the Venue field, or
leave the Venue field blank to include all venues in the listing.
Figure 59: The Building/GEO Location Report window.
3. When you are finished making entries in this window, press <Enter> to generate the listing.
Below is an example of the Building/Geo Listing.
Type a ―Y‖
to include
all narrative
documents
associated
with each building /
GEO file
Using the
<F17> key to
print a listing
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AEGIS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1
DATE 06/05/2006 Building/GEO Listing CD0680
TIME 11:23:53 AEGIS70
ADDRESS VENUE BUILDING/GEO TYPE
====================================================================================================================================
2121 APOLLO ST S AEGIS Ind. Bldg.
Cell Phone . : 998-887-7779
Business Info : SHEET METAL
Property Info :
Key Info . . :
Addl. Info
Addl. Info
Addl. Info
Special
Const. Type . : brick Route . . . . :
Use . . . . . : BAD . Restrictions:
Water Source : desert Landmarks . . :
Water Source : fourth # Floors . . :
Gas Shutoff . :
Elec. Shutoff :
Alarm Shutoff :
Sprnk. Shutoff:
Figure 60: The Building/GEO File Listing.
Chapter 4: CAD Reference
Page 71
NOTE PADS Use the Work with Note Pads window to create and manage Note Pads. A note pad is like an
electronic sticky note. You can use the Note Pad Description field to record the note, or you can use
Work with Documents to record longer notes. Note pads can also be entered directly from the
Dispatch Entry window by using the NOT command (or your agency‘s custom equivalent).
From the Dispatcher Menu, select Option 5, Work with Note Pads.
NOTE: The Work with Note Pads window can also be accessed from Dispatch Entry. To accomplish
this, type ―NOT‖ on the command line and press <Enter>.
Figure 61: The Dispatcher window.
The Work with Note Pads window displays.
Figure 62: The Work with Note Pads window.
Selecting
Option 5,
Work with
Note Pads
Aegis Computer Aided Dispatch User’s Guide
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Step-by-Step: Creating a new Note Pad File
1. From the Work with Note Pads window, press <F6>.
Figure 63: The Work with Note Pads window.
2. The Note Pad Maintenance window displays. All of the fields, except Note Pad Time, are
mandatory.
Figure 64: The Note Pad Maintenance window.
Use the Description field if the note you want to record is less than 35 characters. If the note is
longer, use the Description field to refer to Work with Documents, then press <F24> to record the
note in Work with Documents.
Note Pad Date and Note Pad Time will be defaulted with the current date and time. Created By
will be defaulted with the user who is creating the note.
3. When you are finished making entries in this window, press <Enter> to save the note pad files you just
created.
Using the
<F6> key
to add a
note pad
Chapter 4: CAD Reference
Page 73
Step-by-Step: Printing a Note Pad Listing
The Note Pad Listing shows the notes listed on the Work with Note Pads window. You can limit the listing
to a single note pad file, or you can include all of the note pad files.
1. From the Work with Note Pads window press <F17>.
Figure 65: The Work with Note Pads window.
2. The Note Pad Listing window displays. Use the Optional Selection Criteria to limit the listing to
certain values, or leave these fields blank to include all values in the listing.
For example, to limit the listing to files with a certain note pad type, enter valid codes in the Note Pad
Type fields, or leave the Note Pad Type fields blank to include all note pad types in the listing.
Figure 66: The Print Note Pad Listing window.
3. When you are finished making entries in this window, press <Enter> to generate the listing.
Below is an example of the Note Pad Listing.
New World Systems PAGE 1
DATE: 8/12/2006 CD0720
TIME: 10:21:11 NOTE PAD LISTING STEINER
DATE TIME NOTE TYPE DESCRIPTION USER ID
------------------------------------------------------------------------------------------------------------------------------------
5/12/12006 10:17:33 Next Shift REMEMBER THE NIGHT SAVE! STEINER
DOCUMENTS: Night save wasn't done last night!
The night save is very important. Please remember to perform it on
nightly basis.
6/01/2006 9:30:22 Next Shift THE COFFEE MAKER IS BROKE; NEEDS TO BE FIXED BREJNAK
1/01/2006 12:29:08 Jail Check JAIL FULL TONIGHT BREJNAK
Figure 67: The Note Pad Listing.
Using the
<F17> key
to print a
listing
Aegis Computer Aided Dispatch User’s Guide
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INCIDENTS Incident records can be created and maintained in the Work with Incidents window. These records are
created through any of the following methods:
From the Dispatcher Menu, select Option 6, Work with Incidents.
Figure 68: The Dispatcher Menu.
The Work with Incidents window displays. For detailed information about the Work with Incidents
window, please refer to the Law Enforcement Records User Training Manual Volume I.
Figure 69: The Work with Incidents window.
Selecting
Option 6,
Work with
Incidents
Chapter 4: CAD Reference
Page 75
QUICK CALLS You can create and maintain quick call records in the Work with Quick Calls window. Quick calls are
typically used for low priority and/or officer-initiated incidents, such as traffic stops.
The Work with Quick Calls window and all its available functions are identical to those in Work with
Incidents, however Work with Quick Calls only processes quick call records. This window is
necessary because Quick Calls are numbered differently than incidents, and are therefore inaccessible
in Work with Incidents.
From the Dispatcher Menu, select Option 7, Work with Quick Calls.
Figure 70: The Dispatcher Menu.
The Work with Quick Calls window displays. This window works basically the same as the Work
with Incidents window. For detailed information about the Work with Incidents window, please refer
to the Law Enforcement Records User Training Manual Volume I.
Figure 71: The Work with Quick Calls window.
Selecting
Option 7,
Work with
Quick
Calls
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CAD HAZARD INQUIRY This option enables a user to perform a hazard inquiry directly from this menu without accessing the
CAD Dispatch window. This option basically performs the HZI command without having to be in the
Dispatch Entry window.
From the CAD Dispatcher Menu select Option 8, CAD Hazard Inquiry.
Figure 72: The Dispatcher Menu.
NOTE: This window can also be accessed directly from a dynamic menu by executing: Call CD1805.
The CAD Hazard Inquiry window #1 displays. Verify/select your ORI # and press <Enter>.
Figure 73: The CAD Hazard Inquiry window #1.
The CAD Hazard Inquiry window #2 displays. You may perform a search by location, cross street,
venue, name, license plate #, and/or driver‘s license #. Make your entry and press <Enter>.
Figure 74: The CAD Hazard Inquiry window #2.
Selecting
Option 8,
CAD
Hazard
Inquiry
Chapter 4: CAD Reference
Page 77
The Work with Hazard Warnings Inquiry window displays. The hazards that appear in this window
are based on what is set-up in the GEO Master File. In the example below, two hazards appear that are
at different addresses. That is because the addresses of the hazards fall within the address range set-up
in the GEO Master file. Type a ―1‖ in the Opt field associated with the hazard you would like to view
and press <Enter>.
Figure 75: The Work with Hazard Warnings Inquiry window.
The window that will appear next depends on what type of hazard was accessed. In this example, it is a
house watch for someone with a vicious dog.
Figure 76: The House Watch Inquiry window.
Selecting
a hazard
to display
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CAD INQUIRY MENU Use the CAD Inquiry Menu to display CAD information for viewing purposes only. No information
viewed in this menu can be changed or deleted. From the Computer Aided Dispatch Main Menu,
select Option 8, CAD Inquiry Menu.
Figure 77: The Computer Aided Dispatch Main Menu.
The CAD Inquiry Menu displays. Note the options on this menu. All of the fully functional options
(rather than inquiry only) are covered in other places in this manual. And are therefore not repeated
here.
Figure 78: The CAD Inquiry Menu.
Selecting
Option 8,
CAD Inquiry
Menu
Chapter 4: CAD Reference
Page 79
POLICE / SHERIFF INQUIRY MENU Use the Police/Sheriff Inquiry Menu to display Police information for viewing purposes only. No
information viewed in this menu can be changed or deleted. From the Computer Aided Dispatch Main Menu, select Option 9, Police/Sheriff Inquiry Menu.
Figure 79: The Computer Aided Dispatch Main Menu.
The Inquiry Menu displays. Note the options on this menu. The fully functionally versions of these
options (rather than inquiry only) are covered in the various Law Enforcement manuals.
Figure 80: The Inquiry Menu.
Selecting
Option 9,
Police/Sheriff
Inquiry Menu
Aegis Computer Aided Dispatch User’s Guide
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FIRE INQUIRY MENU Use the Fire Inquiry Menu to display Fire information for viewing purposes only. No information
viewed in this menu can be changed or deleted. From the Computer Aided Dispatch Main Menu,
select Option 10, Fire Inquiry Menu.
NOTE: Must have Fire library on your library list in order to access the Fire Records Inquiry Menu.
Figure 81: The Computer Aided Dispatch Main Menu.
The Fire Records Inquiry Menu displays. Note the options on this menu. The fully functionally
versions of these options (rather than inquiry only) are covered in the various Fire Records manual.
Figure 82: The Fire Records Inquiry Menu.
Selecting
Option 10,
Fire Inquiry
Menu
Chapter 4: CAD Reference
Page 81
INTERFACE / MODULE MENU Use the Interface/Module Menu to display optional module information. From the Computer Aided Dispatch Main Menu, select Option 11, Interface/Module Menu.
Figure 83: The Computer Aided Dispatch Main Menu.
The Interface/Module Menu will appear. Note the options on this menu. A separate manual, CAD
Interfaces, details the options available in this menu.
Figure 84: The Interface/Module Menu.
Selecting
Option 11,
Interface
Module
Menu
Page 83
CHAPTER 5
CAD REPORTS
OVERVIEW CAD can generate statistical reports on almost every activity that you perform in the CAD system.
From the CAD Reports Menu you can select options that allow you to generate reports that compile
information pertaining to radio logs, unit logs, and personnel histories.
From the Incidents Report Menu you can select options that allow you to generate reports that
compile dispatch operations.
THE CAD REPORT MENU To access the CAD Report Menu, select Option 5 from the CAD Main Menu.
Figure 85: The CAD Main Menu.
Selecting
Option 5,
CAD Report
Menu
Aegis Computer Aided Dispatch User’s Guide
Page 84
The CAD Reports Menu will appear.
Figure 86: The CAD Reports Menu.
Chapter 5: CAD Reports
Page 85
Step-by-Step: Printing the CAD Radio Log Listing
Use the CAD Radio Log Listing window to set up a report on the Radio Log. This report shows the date
and time of all dispatch transactions (i.e., Dispatch, Arrive, Clear, etc.).
To generate the listing, do the following:
1. From the CAD Reports Menu, select Option 1, Radio Log List.
Figure 87: The CAD Reports Menu.
2. The CAD Radio Log Listing window displays. Here you can select the incidents that you would like
to appear on the listing. Enter either an Incident # or a From and Thru Date/Time. Choosing the
former will limit the listing to the incident entered. Choosing a date range (the Time is optional) will
limit the listing to incidents that fall within the selected parameters. The system will not accept both an
Incident # AND a date/time range. Once you have made the necessary entries, press <Enter>.
Figure 88: The CAD Radio Log Listing window.
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the screen to inform you
that the report was successfully created and submitted for printing. See the following page for a sample
of the report.
Type a ―Y‖ in
each field to
include this
information in
the listing
Use the Optional
Selection Criteria
to limit the listing
to a single ORI
and/or Combined
Dispatch Code
Selecting
Option 1,
Radio Log
List
Aegis Computer Aided Dispatch User’s Guide
Page 86
Aegis Police Department - LIVE PAGE 1
DATE: 08/06/2008 CD0580
TIME: 9:49:40 RADIO LOG LISTING AEGISQA
ORI#: AEGISPD AegisPD CD0580
DATE INCIDENT# CALL INC. TYPE LOCATION CALLER RPT SOURCE
___UNIT____TYPE__STATUS_________DSP______ARRV_____CLR______CURR._BEAT_ID#1_________________ID#2_________________OPERATOR_ID#________
08/01/08 08-00000082 13:56:22 15:22:43 11:33:47 14:54:45 KIDN KIDNAPPING 601 E BERRY SUITE 210 DENNIS SOBCZAK YES Telephone
NATURE OF CALL: AMAZING GRACE FLORAL
1D10 1OFC Dispatch 15:22:43 D DPS25 SOBCZAKD 652 ABKE
1D11 1OFC Dispatch 15:22:43 B 123 MITCHELL 652 ABKE
1D11 1OFC Unit Avail 15:37:15 B 123 MITCHELL ELLIE ELLIE
1D11 1OFC Dispatch 15:37:59 B 123 MITCHELL ELLIE ELLIE
###### Hazards 15:41:31 652 ABKE
UNIT NOTES/DETAILS: Hazards accessed for this Incident by 652 in AEGISPD
1D10 1OFC Secd Loc 16:01:08 D DPS25 SOBCZAKD DPS25 SOBCZAKD
SECONDARY LOCATION: vv
1D10 1OFC Unit Avail 15:33:47 D DPS25 SOBCZAKD ELLIE ELLIE
1D10 1OFC Dispatch 15:34:05 D DPS25 SOBCZAKD ELLIE ELLIE
1D10 1OFC Unit Notes 11:19:24 D DPS25 SOBCZAKD
UNIT NOTES/DETAILS: MCT Log on confirmed
1D10 1OFC Unit Avail 11:29:03 D DPS25 SOBCZAKD ELLIE ELLIE
1D10 1OFC Dispatch 11:30:10 D DPS25 SOBCZAKD ELLIE ELLIE
1D10 1OFC Secd Loc 11:31:30 D DPS25 SOBCZAKD DPS25 SOBCZAKD
SECONDARY LOCATION: qwerty
1D10 1OFC En Route 11:32:17 D DPS25 SOBCZAKD ELLIE ELLIE
1D10 1OFC Arrive 11:33:47 D DPS25 SOBCZAKD ELLIE ELLIE
1D10 1OFC At Scene 2 11:34:01 D DPS25 SOBCZAKD ELLIE ELLIE
SECONDARY LOCATION: TEST
1D10 1OFC DepartScn2 11:34:22 D DPS25 SOBCZAKD ELLIE ELLIE
SECONDARY LOCATION: TEST DS2
1D10 1OFC In Station 11:34:46 D DPS25 SOBCZAKD ELLIE ELLIE
1D10 1OFC Unit Avail 11:34:55 D DPS25 SOBCZAKD ELLIE ELLIE
1D10 1OFC Dispatch 11:35:00 D DPS25 SOBCZAKD ELLIE ELLIE
1D11 1OFC Rpt Writng 11:35:27 B 25 DENNIS ELLIE ELLIE
1D10 1OFC Unit Notes 12:51:32 D DPS25 SOBCZAKD
UNIT NOTES/DETAILS: MCT Log on confirmed
1D10 1OFC Unit Notes 16:14:05 D DPS25 SOBCZAKD
UNIT NOTES/DETAILS: MCT Log on confirmed
1D10 1OFC Unit Notes 10:15:20 D DPS25 SOBCZAKD
UNIT NOTES/DETAILS: MCT Log on confirmed
1D11 1OFC Unit Avail 15:33:48 B 25 DENNIS 652 ABKE
1D10 1OFC Unit Notes 9:45:42 D DPS25 SOBCZAKD
UNIT NOTES/DETAILS: MCT Log on confirmed
1D10 1OFC Unit Notes 11:12:02 D DPS25 SOBCZAKD
UNIT NOTES/DETAILS: MCT Log on confirmed
1D10 1OFC Unit Avail 11:12:56 D DPS25 SOBCZAKD 652 ABKE
1D10 1OFC Dispatch 11:15:32 D DPS25 SOBCZAKD 652 ABKE
1D10 1OFC Unit Notes 12:03:04 D DPS25 SOBCZAKD
UNIT NOTES/DETAILS: MCT Log on confirmed
1D10 1OFC Unit Avail 12:09:25 D DPS25 SOBCZAKD 652 ABKE
1D10 1OFC Dispatch 12:11:17 D DPS25 SOBCZAKD 652 ABKE
1D10 1OFC Unit Avail 14:54:45 D DPS25 SOBCZAKD 652 ABKE
TOTAL # OF INCIDENTS: 1
Figure 89: Sample of the Radio Log Listing.
Chapter 5: CAD Reports
Page 87
Step-by-Step: Printing the Unit Log Listing
The Unit Log Listing shows all unit activity within police, fire, and EMS ORIs. All units are grouped by
ORI number and are displayed in chronological order. The Full Personnel Log field in CAD System
Tuning CD0970S3 dictates if all unit status changes are recorded. If this field is set to No, then only
records for when units are off-shifted, on-shifted, placed on a call or taken off a call will be saved and
therefore displayed.
1. From the CAD Reports Menu, select Option 2, Unit Log List.
Figure 90: The CAD Reports Menu.
2. The Unit Log Listing window displays. Under the Mandatory Selection Criteria heading, type a ―Y‖
in the field of each ORI type you want to include in the listing. Use the Optional Selection Criteria to
limit the listing to specific values or leave these fields blank to include all values in the listing. For
example, to limit the listing to a single ORI, enter a valid code in the ORI # field. If you leave the ORI
# field blank, all ORIs will be included in the listing.
After you have made the necessary entries, press <Enter>.
Figure 91: The Unit Log Listing window.
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the screen to inform you
that the report was successfully created and submitted for printing. See the following for a sample of
the CAD Unit Log.
Selecting
Option 2,
Unit Log
List
Aegis Computer Aided Dispatch User’s Guide
Page 88
Aegis Police Department - LIVE PAGE 1
DATE 08/06/2008 CD0570
TIME 9:43:57 CAD UNIT LOG AEGISQA
_Unit____Type___Time_____Status______Incident_#____Inc._Type___Location___________________________Beat/Sttn___Officer_1___Officer_2_
AEGISPD AegisPD
1D10 1OFC
08/01/2008 9:45:42 Unit Notes 200800000082 KIDNAPPING 601 E BERRY SUITE 210 D
Unit Notes/Details: MCT Log on confirmed
11:12:02 Unit Notes D
Unit Notes/Details: MCT Log on confirmed
11:12:56 Unit Avail D SOBCZAKD
11:15:32 Dispatch D SOBCZAKD
12:03:04 Unit Notes D
Unit Notes/Details: MCT Log on confirmed
12:09:25 Unit Avail D SOBCZAKD
12:09:55 Unit Notes None D
Unit Notes/Details: MCT Log on confirmed
12:11:17 Dispatch 200800000082 KIDNAPPING 601 E BERRY SUITE 210 D SOBCZAKD
14:54:45 Unit Avail D SOBCZAKD
15:13:08 Unit Notes None D
Unit Notes/Details: MCT Log on confirmed
15:13:42 Dispatch 200800000084 LARCENY D SOBCZAKD
15:17:18 Unit Avail D SOBCZAKD
15:17:53 Dispatch D SOBCZAKD
15:53:48 Unit Notes D
Unit Notes/Details: MCT Log on confirmed
08/04/2008 9:15:39 Unit Avail 200800000084 LARCENY D SOBCZAKD
9:16:02 Dispatch D SOBCZAKD
9:47:03 Unit Notes D
Unit Notes/Details: MCT Log on confirmed
9:55:46 Unit Avail D SOBCZAKD
9:56:13 Dispatch 200800000062 HOMICIDE D SOBCZAKD
10:01:58 Unit Avail D SOBCZAKD
10:02:04 Dispatch D SOBCZAKD
11:30:39 Unit Notes D
Unit Notes/Details: MCT Log on confirmed
1D11 1OFC
08/01/2008 14:54:42 Unit Avail 200800000084 LARCENY B DENNIS
TOTAL # OF INCIDENTS: 5
Figure 92: Unit Log Listing.
Chapter 5: CAD Reports
Page 89
Step-by-Step: Printing the Personnel History Log
The Personnel History Log displays a history of personnel actions when they responded to an incident call.
You can print this log in either summarized or detailed form. The summarized version shows incident totals
for each employee number in the ORI you specify. The detailed version shows each employee‘s name and
detailed information on each incident to which they responded.
1. From the CAD Reports Menu, select Option 3, Personnel History Listing window.
Figure 93: The CAD Reports Menu.
2. The Personnel History Listing window displays. In the Report Type field, enter an ―S‖ to print a
summarized version of the Log, a ―D‖ to print a detailed version, or an ―O‖ to print the listing for all
officers who were on duty during the time frame indicated (if no time frame is entered, then the report
will be run until it hits the last purge date).
The Position field is associated with the ID# field. If you enter a valid personnel code in the ID# field,
you can use the Position field to limit the listing to instances where the person was a primary in a unit
(―1‖), primary or secondary (―2‖), or in all (―3‖) instances where the person responded.
Figure 94: The Personnel History Listing window.
NOTE: The primary in a unit is always the person in the first slot of the ID# fields in the Unit
Assignments Maintenance window. The secondary is the person in the second slot. For more information
on Unit Assignments Maintenance, please see the CAD System Administrator Guide.
3. Use the Optional Selection Criteria to limit the listing to certain values. If you leave these fields blank,
all values will be included in the listing.
Selecting
Option 3,
Personnel
History Log
List
Aegis Computer Aided Dispatch User’s Guide
Page 90
For example, to limit the listing to a single person, prompt the ID# field to select a valid ID code from
the Personnel Prompt. If you want to include all personnel in the listing, leave the ID# field blank.
4. When you are finished making entries in this window, press <Enter> to generate the Personnel History
Log Listing. Below are examples of the Personnel History Log.
| AEGIS Police Department AEGIS PUBLIC SAFETY POLICE RECORDS DIVISION Page 1 |
| DATE 08/06/2008 Personnel History Log Listing CD4020 |
|_TIME_10:02:12_________________________________________________________________________________________________________AEGISQA____|
AEGISPD
TOTAL INCIDENTS FOR 25 ON 07/28/08: 0
TOTAL INCIDENTS FOR 25 ON 07/30/08: 0
TOTAL INCIDENTS FOR 25 ON 07/31/08: 1
TOTAL INCIDENTS FOR 25 ON 08/01/08: 0
GRAND TOTAL FOR 25: 1
TOTAL INCIDENTS FOR 98 ON 07/24/08: 1
GRAND TOTAL FOR 98: 1
TOTAL INCIDENTS FOR 002 ON 07/24/08: 0
GRAND TOTAL FOR 002: 0
TOTAL INCIDENTS FOR 121 ON 07/28/08: 0
GRAND TOTAL FOR 121: 0
TOTAL INCIDENTS FOR 123 ON 07/25/08: 1
TOTAL INCIDENTS FOR 123 ON 07/28/08: 2
GRAND TOTAL FOR 123: 3
TOTAL INCIDENTS FOR 707 ON 07/23/08: 0
GRAND TOTAL FOR 707: 0
TOTAL INCIDENTS FOR 0109 ON 07/28/08: 0
GRAND TOTAL FOR 0109: 0
TOTAL INCIDENTS FOR 1212 ON 07/23/08: 0
GRAND TOTAL FOR 1212: 0
TOTAL INCIDENTS FOR DPS25 ON 07/17/08: 0
TOTAL INCIDENTS FOR DPS25 ON 07/21/08: 2
TOTAL INCIDENTS FOR DPS25 ON 07/23/08: 1
TOTAL INCIDENTS FOR DPS25 ON 07/24/08: 0
TOTAL INCIDENTS FOR DPS25 ON 07/25/08: 3
TOTAL INCIDENTS FOR DPS25 ON 07/28/08: 3
TOTAL INCIDENTS FOR DPS25 ON 07/29/08: 0
TOTAL INCIDENTS FOR DPS25 ON 07/30/08: 0
TOTAL INCIDENTS FOR DPS25 ON 08/01/08: 1
TOTAL INCIDENTS FOR DPS25 ON 08/04/08: 1
GRAND TOTAL FOR DPS25: 11
Figure 95: Summarized version of the Personnel History Log Listing.
| AEGIS Police Department AEGIS PUBLIC SAFETY POLICE RECORDS DIVISION Page 1 |
| DATE 08/06/2008 Personnel History Log Listing CD4020 |
|_TIME_10:04:49_________________________________________________________________________________________________________AEGISQA____|
ORI#: AEGISPD
ID#________Employee_Name______________Date______Time__Status____Unit____Incident#______Incd_Type___Location__________________Rpt_Req
25 DENNIS 08/01/08 14:54 Cleared 1D11 2008-00000084
TOTAL INCIDENTS FOR 25: 0
DPS25 SOBCZAKD 08/01/08 11:12 Cleared 1D10 2008-00000082 KIDNAPPING 601 E BERRY SUITE 210 YES
11:15 Assigned 1D10 2008-00000082 KIDNAPPING 601 E BERRY SUITE 210 YES
12:09 Cleared 1D10 2008-00000082 KIDNAPPING 601 E BERRY SUITE 210 YES
12:11 Assigned 1D10 2008-00000082 KIDNAPPING 601 E BERRY SUITE 210 YES
14:54 Cleared 1D10 2008-00000082 KIDNAPPING 601 E BERRY SUITE 210 YES
15:13 Assigned 1D10 2008-00000084 KIDNAPPING 601 E BERRY SUITE 210 YES
15:17 Cleared 1D10 2008-00000084 KIDNAPPING 601 E BERRY SUITE 210 YES
15:17 Assigned 1D10 2008-00000084 KIDNAPPING 601 E BERRY SUITE 210 YES
08/04/08 9:15 Cleared 1D10 2008-00000084 KIDNAPPING 601 E BERRY SUITE 210 YES
9:16 Assigned 1D10 2008-00000084 KIDNAPPING 601 E BERRY SUITE 210 YES
9:55 Cleared 1D10 2008-00000084 KIDNAPPING 601 E BERRY SUITE 210 YES
9:56 Assigned 1D10 2008-00000062 KIDNAPPING 601 E BERRY SUITE 210 YES
10:01 Cleared 1D10 2008-00000062 KIDNAPPING 601 E BERRY SUITE 210 YES
10:02 Assigned 1D10 2008-00000062 KIDNAPPING 601 E BERRY SUITE 210 YES
TOTAL INCIDENTS FOR DPS25: 2
Figure 96: Detailed version of the Personnel History Log Listing.
Chapter 5: CAD Reports
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____________________________________________________________________________________________________________________________________
| AEGIS Police Department AEGIS PUBLIC SAFETY POLICE RECORDS DIVISION Page 1 |
| DATE 08/06/2008 Personnel History Log Listing CD4020 |
|_TIME_10:07:21_________________________________________________________________________________________________________AEGISQA____|
Ori_________Badge#______Employee_Name___________________________________________On_Duty_Date_and_Time__Off_Duty_Date_and_Time_______
AEGISPD 25 DENNIS 07/28/2008 16:55:40 :00:00
AEGISPD 121 JOAN SUCCOW 07/28/2008 16:55:05 :00:00
AEGISPD 123 JEFFERY ROBERT MITCHELL :00:00 07/28/2008 16:55:40
AEGISPD 0109 DENNIS SOBCZAK 07/09/2008 12:21:24 07/28/2008 16:54:45
AEGISPD 1212 BRIAN J NORDHAUS 07/09/2008 16:17:47 07/23/2008 12:49:03
Figure 97: The Officers on Duty version of the Personnel History Log Listing.
Aegis Computer Aided Dispatch User’s Guide
Page 92
Step-by-Step: Printing the Officer Time Breakdown Report
This report organizes officer working hours into specific categories, such as Dispatch On Call, Time at
Scene, Report Writing, etc. You can refine your report by selecting a specific ORI, ID#, or date range.
You can further refine your report by setting a date range from which to draw your data.
1. From the CAD Reports Menu, select Option 4, Officer Time Breakdown.
Figure 98: The CAD Reports Menu.
2. The Officer Time Breakdown window displays. The Position field is associated with the ID# field.
Use the Position field to limit the listing to instances where the officer was a primary in a unit (―1‖),
primary or secondary (―2‖), or in all (―3‖) instances where the person responded.
In the Time Frame field enter Continuous and the report will be run for the entire time within the date
and time range you select. Enter Daily and the report will be run each day within the time frame you
enter. So for example, say that you enter 09012010 as the From Date and 0800 as the From Time with
09032010 as the Thru Date and 1700 as the Thru Time. If you enter Continuous in the Time Frame
field, then the report will be run from the 0800 on 09012010 continuously through 1700 on 09032010
(57 straight hours). If you enter Daily in the Time Frame field, the report will be run from 0800-1700
on 09012010, 09022010, and 09032010.
Use the optional fields to limit the report to specific criteria. For example, if you enter a date and time
range, then the report will only be generated for that time range. If you enter an ID#, then the report
will only be run for that ID. Enter the necessary information and press <Enter>.
Figure 99: The Officer Time Breakdown window.
Selecting
Option 4,
Officer
Time
Breakdown
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Page 93
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the screen to inform you
that the report has been successfully created and submitted for printing. See the following for a sample
of the Officer Time Breakdown report.
| AEGIS Police Department AEGIS PUBLIC SAFETY POLICE RECORDS DIVISION Page 1 |
| DATE 08/06/2008 Officer Time Breakdown CD4025 |
|_TIME_10:22:21_________________________________________________________________________________________________________AEGISQA____|
ORI#: AEGISPD
Time Report Admin
__ID#_____Employee_Name________Date___Sts_Cmd_Unit___Incident____Q_____Misc_____Dispatch___At_Scene____Writing___Out/Svc___Available
025 PAUL DENNIS 06/18/08 4 UAP 1B10 2008-00000057 N :00:00 41:53:18 :00:00 :00:00 :00:00 :00:00
3 DSP 1B10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:12
06/19/08 4 UAP 1B10 2008-00000061 N :00:00 18:05:46 :00:00 :00:00 :00:00 :00:00
3 DSP 1B10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 1:27:56
06/20/08 D ENR 1B10 2008-00000061 N :00:00 32:47:29 :00:00 :00:00 :00:00 :00:00
TOTALS FOR: PAUL DENNIS 0:00:00 92:46:33 0:00:00 0:00:00 0:00:00 1:28:08
DPS25 SOBCZAKD 06/19/08 3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 56:55:36
4 UAP 1D10 2008-00000061 N :00:00 :05:45 :00:00 :00:00 :00:00 :00:00
3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :02:34
4 UAP 1D10 2008-00000061 N :00:00 :19:45 :00:00 :00:00 :00:00 :00:00
3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:03
4 UAP 1D10 2008-00000061 N :00:00 :04:32 :00:00 :00:00 :00:00 :00:00
3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:03
4 UAP 1D10 2008-00000061 N :00:00 :00:55 :00:00 :00:00 :00:00 :00:00
3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:40
4 UAP 1D10 2008-00000061 N :00:00 :01:47 :00:00 :00:00 :00:00 :00:00
3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:07
4 UAP 1D10 2008-00000061 N :00:00 :06:51 :00:00 :00:00 :00:00 :00:00
3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:03
4 UAP 1D10 2008-00000061 N :00:00 2:18:54 :00:00 :00:00 :00:00 :00:00
3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:13
4 UAP 1D10 2008-00000061 N :00:00 :01:15 :00:00 :00:00 :00:00 :00:00
3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :17:39
4 UAP 1D10 2008-00000061 N :00:00 :02:29 :00:00 :00:00 :00:00 :00:00
3 DSP 1D10 2008-00000061 N :00:00 :00:00 :00:00 :00:00 :00:00 :00:06
TOTALS FOR: SOBCZAKD 0:00:00 3:02:13 0:00:00 0:00:00 0:00:00 57:17:04
____________________________________________________________________________________________________________________________________
*** TOTALS *** Miscellaneous- 0:00:00
Dispatched - 95:48:46
Time at Scene- 0:00:00
Report Writin- 0:00:00
Admin Out/Svc- 0:00:00
Available - 58:45:12
Figure 100: Sample of the Officer Time Breakdown report.
Aegis Computer Aided Dispatch User’s Guide
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Step-by-Step: Printing the Personnel on Call/Available Listing
This report lists the amount of time employees have spent in On Call and Available status for each incident
with which they were ever involved. Data can be restricted to a single ORI#, ID#, Date Range, and/or Time
Frame (continuous or daily).
1. From the CAD Reports Menu, select Option 5, Personnel On Call / Available Listing.
Figure 101: The CAD Reports Menu.
2. The On Call / Available window displays. Use the Position field to limit the listing to instances where
the officer was a primary in a unit (―1‖), primary or secondary (―2‖), or in all (―3‖) instances where the
person responded.
In the Time Frame field enter Continuous and the report will be run for the entire time within the date
and time range you select. Enter Daily and the report will be run each day within the time frame you
enter. So for example, say that you enter 09012010 as the From Date and 0800 as the From Time with
09032010 as the Thru Date and 1700 as the Thru Time. If you enter Continuous in the Time Frame
field, then the report will be run from the 0800 on 09012010 continulously through 1700 on 09032010
(57 straight hours). If you enter Daily in the Time Frame field, the report will be run from 0800-1700
on 09012010, 09022010, and 09032010 (36 total hours).
Use the optional fields to limit the report to specific criteria. For example, if you enter a date and time
range, then the report will only be generated for that time range. If you enter an ID#, then the report
will only be run for that ID. Enter the necessary information and press <Enter>. Define your search
criteria and press <Enter>.
Figure 102: The On Call / Available window.
Selecting
Option 5,
Personnel
On Call /
Available
Listing
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Page 95
| AEGIS Police Department AEGIS PUBLIC SAFETY POLICE RECORDS DIVISION Page 1 |
| DATE 08/06/2008 Personnel on Call/Available Listing CD4027 |
|_TIME_11:33:37_________________________________________________________________________________________________________AEGISQA____|
ORI#: AEGISPD
ID#________Employee_Name______________Date__________Status______Unit____Incident___________On_Call______Available___________________
25 DENNIS 08/01/08 Cleared 1D11 2008-00000084 14:54:42 :00:00
TOTALS FOR: DENNIS TIME ON CALLS: 14:54:42
AVAILABLE TIME: :00:00
DPS25 SOBCZAKD 08/01/08 Cleared 1D10 2008-00000082 11:12:56 :00:00
Assigned 1D10 2008-00000082 :00:00 :02:36
Cleared 1D10 2008-00000082 :53:53 :00:00
Assigned 1D10 2008-00000082 :01:52 :00:00
Cleared 1D10 2008-00000082 2:43:28 :00:00
Assigned 1D10 2008-00000084 :00:00 :18:57
Cleared 1D10 2008-00000084 :03:36 :00:00
Assigned 1D10 2008-00000084 :00:35 :00:00
08/04/08 Cleared 1D10 2008-00000084 65:57:46 :00:00
Assigned 1D10 2008-00000084 :00:23 :00:00
Cleared 1D10 2008-00000084 :39:44 :00:00
Assigned 1D10 2008-00000062 :00:00 :00:27
Cleared 1D10 2008-00000062 :05:45 :00:00
Assigned 1D10 2008-00000062 :00:06 :00:00
TOTALS FOR: SOBCZAKD TIME ON CALLS: 81:40:04
AVAILABLE TIME: :22:00
_________________________________________________________________
TOTAL TIME ON CALLS: 96:34:46
TOTAL AVAILABLE TIME: :22:00
Figure 103: Sample of the Personnel On Call / Available Listing.
Aegis Computer Aided Dispatch User’s Guide
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Step-by-Step: Printing the Current Activity Listing
The Current Activity Listing provides three different reports that provide a snapshot of what is going on in
CAD. The summary report provides the available units, pending incidents, active incidents, and total
incidents for when the report is run. The detail report displays all the current incidents plus the available
units. The detail incident will provide details on just one incident.
1. From the CAD Reports Menu, select Option 6, Current Activity List.
Figure 104: The CAD Reports Menu.
2. The CAD Current Activity window displays. Select whether the report prints in Detail or Summary.
The user‘s home ORI# will default. If you want the report to print for just one incident, enter the
Incident # for that incident. You may also narrow it down to a specific Combined Dispatch Code (if
the user has one assigned, it will default here), Dispatcher Assignment, or just for the Units not on
Incident. Make your selections and press <Enter>.
Figure 105: The CAD Current Activity window.
3. The message ―Job Submitted‖ will appear in the upper right corner of the window indicating the job
was submitted to batch. See the following pages for examples of the report.
Selecting
Option 6,
Current
Activity List
Chapter 5: CAD Reports
Page 97
Aegis Police Department - live PAGE 1
DATE: 09/28/2007 CD0255
TIME: 16:33:10 CURRENT ACTIVITY SUMMARY AEGIS70
ORI : AEGISPD AegisPD
AVAILABLE UNITS : 34
PENDING INCIDENTS: 19
ACTIVE INCIDENTS : 10
TOTAL INCIDENTS : 29
Figure 106: The Current Activity Summary report.
Aegis Police Department - LIVE PAGE 1
DATE: 04/15/2008 CD0250
TIME: 8:42:31 CURRENT ACTIVITY DETAIL LISTING AEGISQA
ORI:AEGISPD AegisPD
INCD_P_Q_TYPE_______RECV__DISP__VENUE______LOCATION___________________SOURCE____
0045 1 Y ALARMS 15:36 15:36 AEGIS 201 TUNTAL On Patrol
0279 2 N Assault 10:50 12:42 AEGIS 1242 DENNIS PARK Telephone
P25 K-9 CAR Enroute - SCND:MCDONALDS ON 4TH
0330 3 N LARCENY 15:20 15:20 AEGIS 633 N ELM Telephone
0377 3 N LARCENY 12:45 12:45 AEGIS 1355 DENNIS PARK On Patrol
0411 2 N PIA 13:26 13:26 AEGIS 1271 DENNIS PARK Telephone
0414 2 N BOY GIRL 12:45 12:45 AEGIS 1313 DENNIS PARK Telephone
COMMON NAME: DENNIS' GARAGE
0416 3 N INFO 11:45 11:45 AEGIS 1313 DENNIS PARK On Patrol
NATURE OF CALL: CITIZENS ASSIST
0429 2 N CITIZEN A 10:23 0:00 AEGIS 1313 DENNIS PARK Mobile
0430 9 N ABAN AUTO 11:48 11:48 AEGIS 1234 MAPLE On Patrol
0432 9 N ABAN AUTO 10:31 10:31 AEGIS 1313 DENNIS PARK On Patrol
NATURE OF CALL: THE UGLY RENAULT IS BACK ON THE STREET
0434 1 N Traffic 10:16 11:31 AEGIS 1313 DENNIS PARK Mobile
NATURE OF CALL: NO LIGHTS
0452 2 N PIA 12:22 12:23 AEGIS 12345 WINSTON AVE Telephone
0460 9 N ABAN AUTO 15:37 0:00 AEGIS 201 TUNSTA On Patrol
TOTAL INCIDENTS FOR AEGISPD - 13
AVAILABLE UNITS: ADAM11NEW9 PD55 P10 TESTABUNIT06ZZ 1 1A10 1A11
1B10 1B11 1C10 1C11 1D10 1D11 1E10 1E11 1F10 1F11
1S10 1S20 1S30 1T10 1T20 2A10 2A11 2B10 2C10 2D10
2E10 2F10 2S10 2S20 2S30 2T10 2T20 22 3A10 3A11
3B10 3C10 3D10 3E10 3F10 3S10 3S20 3S30 4ENG 556
Figure 107: The Current Activity Detail Listing.
Aegis Computer Aided Dispatch User’s Guide
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Aegis Police Department - LIVE PAGE 1
DATE: 04/14/2008 CD0250
TIME: 17:04:23 CURRENT ACTIVITY DETAIL LISTING AEGISQA
ORI:AEGISPD AegisPD
INCD_P_Q_TYPE_______RECV__DISP__VENUE______LOCATION___________________SOURCE____
0034 3 Y Alarm 14:54 12:58 AEGIS 634 WILSHIRE RD On Patrol
0041 9 Y ANIMAL 14:54 0:00 AEGIS 350 MAPLE ST On Patrol
NATURE OF CALL: DOG BARKING LIKE CRAZY
0045 1 Y ALARMS 15:36 15:36 AEGIS 201 TUNTAL On Patrol
0048 9 Y ANIMAL 8:46 0:00 AEGIS 100 MILL On Patrol
0049 3 Y Assault 8:57 0:00 AEGIS 3100 BE On Patrol
0051 3 Y Alarm 9:25 0:00 AEGIS BEACH RD On Patrol
0273 3 N Alarm 14:41 14:41 AEGIS 208 MAIN ST Telephone
0279 2 N Assault 10:50 12:42 AEGIS 1242 DENNIS PARK Telephone
P25 K-9 CAR Enroute - SCND:MCDONALDS ON 4TH
0325 1 N MEDS 16:08 15:26 AEGIS 2345 HAMPTON LN Telephone
NATURE OF CALL: ELDERLY MAN HAVING DIFFICULTY BREATHING
1S30 Sargeant Enroute -
0326 1 N MEDS 15:41 10:56 AEGIS 90 MAIN ST Telephone
1T20 TRF At Scene -
0328 3 N LARCENY 15:13 15:13 AEGIS 699 N ELM Telephone
0330 3 N LARCENY 15:20 15:20 AEGIS 633 N ELM Telephone
0374 2 N PIA 10:50 10:51 AEGIS 1001 S BORDER Telephone
NATURE OF CALL: 3 UNITS
1A10 1 OFF CAR Enroute 0109-SOBCZAK SCND:1A11
1A11 1 OFF CAR Dispatched 456-NORDHAUS
1B10 Sargeant Dispatched 025-DENNIS
1B11 1 OFF CAR Dispatched 066-LEMIEUX
1C10 Field Trai Enroute 600-HUDSON SCND:QA TEST LOCATION
1C11 Sargeant Dispatched 831-GARDNER
1E10 1 OFF CAR Dispatched 980-JONES
1E11 1 OFF CAR Dispatched 005-WILLIAM
1F10 Field Trai Dispatched 992-RIEK
1F11 1 OFF CAR Dispatched DMZ-ZOLINSKI
2A10 1 OFF CAR Dispatched -
0377 3 N LARCENY 12:45 12:45 AEGIS 1355 DENNIS PARK On Patrol
0411 2 N PIA 13:26 13:26 AEGIS 1271 DENNIS PARK Telephone
0414 2 N BOY GIRL 12:45 12:45 AEGIS 1313 DENNIS PARK Telephone
COMMON NAME: DENNIS' GARAGE
0416 3 N INFO 11:45 11:45 AEGIS 1313 DENNIS PARK On Patrol
NATURE OF CALL: CITIZENS ASSIST
0429 2 N CITIZEN A 10:23 0:00 AEGIS 1313 DENNIS PARK Mobile
0430 9 N ABAN AUTO 11:48 11:48 AEGIS 1234 MAPLE On Patrol
0432 9 N ABAN AUTO 10:31 10:31 AEGIS 1313 DENNIS PARK On Patrol
NATURE OF CALL: THE UGLY RENAULT IS BACK ON THE STREET
0434 1 N Traffic 10:16 11:31 AEGIS 1313 DENNIS PARK Mobile
NATURE OF CALL: NO LIGHTS
0452 2 N PIA 12:22 12:23 AEGIS 12345 WINSTON AVE Telephone
0460 9 N ABAN AUTO 15:37 0:00 AEGIS 201 TUNSTA On Patrol
0002 3 Y Alarm 9:09 9:09 AEGIS 1388 DENNIS PARK On Patrol
0004 9 Y ANIMAL 9:14 0:00 AEGIS 711 PEMBERTON Mobile
0008 1 Y BOMB 8:50 8:50 AEGIS 300 WILLOW ST On Patrol
COMMON NAME: DONNA DOES HAIR
1 BC Quick Call -
0014 1 N Assault 13:50 13:50 AEGIS 572 W WILKINS ST Telephone
NATURE OF CALL: MAN BOTHERING CUSTOMERS
COMMON NAME: BAKER SHOES
ADAM11 LT Enroute 98-HUNTER
0015 1 N FOUND PROP 16:56 16:56 AEGIS 450 SULLIVAN Telephone
P10 1 OFF CAR Enroute 434-FRANK
0036 3 N Assault 8:48 8:48 AEGIS 572 W WILKINS ST On Patrol
NATURE OF CALL: TEEN BLEEDING IN LOT
TESTAB Abulance At Scene 601-BUDZYNSKI
TOTAL INCIDENTS FOR AEGISPD - 29
AVAILABLE UNITS: NEW9 PD55 UNIT06ZZ 1D10 1D11 1S10 1S20 1T10 2A11
2B10 2C10 2D10 2E10 2F10 2S10 2S20 2S30 2T10 2T20
22 3A10 3A11 3B10 3C10 3D10 3E10 3F10 3S10 3S20
3S30 4ENG 556
Figure 108: The Current Incident Detail report.
Chapter 5: CAD Reports
Page 99
Step-by-Step: Printing the CAD Activity Listing by Time Report
This report displays what the CAD Dispatch Entry window looked like at a particular date and time.
1. From the CAD Reports Menu, select Option 7, CAD Activity List by Time.
Figure 109: The CAD Reports Menu.
2. The CAD Activity by Time window displays. An ORI#, Date and Time must be entered. Optional
fields enable the report to be reduced in scope to a particular dispatch code or dispatcher assignment.
Make your entries and press <Enter>. The incidents, and units, will be ordered according to the same
criteria CAD uses in Dispatch Entry with one exception. ―Assigned‖ or ―Stacked‖ units on calls cannot
currently be reproduced in this report.
See the following for a sample of the report.
Figure 110: The CAD Activity by Time window.
Selecting
Option 7,
CAD
Activity List
by Time
Aegis Computer Aided Dispatch User’s Guide
Page 100
Aegis Police Department - LIVE PAGE 1
DATE: 04/14/2008 CD0240
TIME: 17:00:57 CAD ACTIVITY BY TIME LISTING AEGISQA
For MASTER ORI: AEGISPD AegisPD at 17:00:00 on 04/14/2008
Incd_____P__Type_______Call__Disp_Venue______Location_____________________Source
0045QP 1 ALARMS 15:36 15:36 AEGIS 201 TUNTAL FOP
0411AP 2 PIA 13:26 13:26 AEGIS 1271 DENNIS PARK TEL
0414AP 2 BOY GIRL 12:45 12:45 AEGIS 1313 DENNIS PARK TEL
0429AP 2 CITIZEN A 10:23 0:00 AEGIS 1313 DENNIS PARK ACTV
0452AP 2 PIA 12:22 12:23 AEGIS 12345 WINSTON AVE TEL
0273AP 3 Alarm 14:41 14:41 AEGIS 208 MAIN ST TEL
0328AP 3 LARCENY 15:13 15:13 AEGIS 699 N ELM TEL
0330AP 3 LARCENY 15:20 15:20 AEGIS 633 N ELM TEL
0377AP 3 LARCENY 12:45 12:45 AEGIS 1355 DENNIS PARK FOP
0416AP 3 INFO 11:45 11:45 AEGIS 1313 DENNIS PARK FOP
0034QP 3 Alarm 14:54 12:58 AEGIS 634 WILSHIRE RD FOP
0049QP 3 Assault 8:57 0:00 AEGIS 3100 BE FOP
0051QP 3 Alarm 9:25 0:00 AEGIS BEACH RD FOP
0002QP 3 Alarm 9:09 9:09 AEGIS 1388 DENNIS PARK FOP
0430AP 9 ABAN AUTO 11:48 11:48 AEGIS 1234 MAPLE FOP
0432AP 9 ABAN AUTO 10:31 10:31 AEGIS 1313 DENNIS PARK FOP
0041QP 9 ANIMAL 14:54 0:00 AEGIS 350 MAPLE ST FOP
0460AP 9 ABAN AUTO 15:37 0:00 AEGIS 201 TUNSTA FOP
0048QP 9 ANIMAL 8:46 0:00 AEGIS 100 MILL FOP
0004QP 9 ANIMAL 9:14 0:00 AEGIS 711 PEMBERTON ACTV
0325AP 1 MEDS 16:08 15:26 AEGIS 2345 HAMPTON LN TEL
0326AP 1 MEDS 15:41 10:56 AEGIS 90 MAIN ST TEL
1T20 TRF At Scene SCND:
0434AP 1 Traffic 10:16 11:31 AEGIS 1313 DENNIS PARK ACTV
0014AP 1 Assault 13:50 13:50 AEGIS 572 W WILKINS ST TEL
ADAM11 LT Enroute 98-HUNTER SCND:
0015AP 1 FOUND PROP 16:56 16:56 AEGIS 450 SULLIVAN TEL
P10 1 OFF CAR Enroute 434-FRANK SCND:
0008QP 1 BOMB 8:50 8:50 AEGIS 300 WILLOW ST FOP
1 BC Quick Call SCND:
0279AP 2 Assault 10:50 12:42 AEGIS 1242 DENNIS PARK TEL
P25 K-9 CAR Enroute SCND:MCDONALDS ON 4TH
0374AP 2 PIA 10:50 10:51 AEGIS 1001 S BORDER TEL
1A10 1 OFF CAR Enroute 0109-SOBCZAK SCND:1A11
1A11 1 OFF CAR Dispatched 456-NORDHAUS SCND:
1B10 Sargeant Dispatched 025-DENNIS SCND:
1B11 1 OFF CAR Dispatched 066-LEMIEUX SCND:
1C10 Field Trai Enroute SCND:QA TEST LOCATION
1C11 Sargeant Dispatched 831-GARDNER SCND:
1E10 1 OFF CAR Dispatched 980-JONES SCND:
1E11 1 OFF CAR Dispatched 005-WILLIAM SCND:
1F10 Field Trai Dispatched 992-RIEK SCND:
1F11 1 OFF CAR Dispatched DMZ-ZOLINSKI SCND:
2A10 1 OFF CAR Dispatched SCND:
0036AP 3 Assault 8:48 8:48 AEGIS 572 W WILKINS ST FOP
TESTAB Abulance At Scene 601-BUDZYNSKI SCND:
AVAILABLE UNITS FOR AEGISPD: NEW9 PD55 UNIT06 ZZ 1D10 1D11 1S10
1S20 1T10 2A11 2B10 2C10 2D10 2E10 2F10 2S10
2S20 2S30 2T10 2T20 22 3A10 3A11 3B10 3C10
3D10 3E10 3F10 3S10 3S20 3S30 4ENG 556
* TOTAL INCIDENTS FOR THIS VIEW OF CAD 29
Figure 111: Sample CAD Activity by Time Listing.
Chapter 5: CAD Reports
Page 101
INCIDENT REPORTS MENU All options on the Incident Reports Menu are used to generate reports on Dispatch operations.
To access this menu, select Option 6 from the CAD Main Menu.
Figure 112: The CAD Main Menu.
The Incident Reports Menu displays.
Figure 113: The Incident Reports Menu.
Selecting
Option 6,
Incident
Report
Menu
Aegis Computer Aided Dispatch User’s Guide
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Step-by-Step: Printing the Daily Incident Log
The Daily Incident Log provides a brief overview of incidents within a specific date range. These incidents
are broken down by date, shift code of the dispatcher who took the call, and any of the optional criteria you
select.
1. From the Incident Reports Menu, select Option 1, Daily Incident Log.
Figure 114: The Incident Reports Menu.
2. The Daily Incident Log window will appear. The From Date and Thru Date fields are mandatory.
You can use the Optional Selection Criteria to limit the Log to specific values, or you can leave these
fields blank to include all values in the Log.
If the Include Officer Info field is set to No, the officer badge field on the report will display
―WITHHELD.‖ Similarly, the Include Caller Name field, when set to No, will display ―WITHHELD‖
in the caller‘s name field on the report.
After you have made the necessary entries, press <Enter>.
Figure 115: The Daily Incident Log window.
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the job was successfully created and submitted for printing. See the following page for an example
of the report.
Selecting
Option 1,
Daily
Incident
Log
Chapter 5: CAD Reports
Page 103
| Aegis Police Department - LIVE Page 2 |
| Date 06/18/2008 Daily Incident Log ORI: AEGISPD AegisPD PL1050 |
|_TIME_14:04:57_________________________________________________________________________________________________________AEGISQA____|
Call Responding
___Time__Incident_Type_____Location_____________________________Venue__Caller_Name_______________Unit_____Ofcr_Id__Rpt___Incident_#_
Shift: Date: 04/01/2008
13:05 ALAR P ALARMS 100 E MAIN ST 1 WITHHELD N 2008-00003861
TOTAL INCIDENTS FOR SHIFT : 1
TOTAL INCIDENTS FOR 04/01/2008: 1
Shift: 3 Date: 04/08/2008
9:01 ANIM P ANIMAL 888 W BIG BEAVER RD 1 WITHHELD PD55 WITHHELD Y 2008-00000053
TOTAL INCIDENTS FOR SHIFT 3: 1
TOTAL INCIDENTS FOR 04/08/2008: 1
Shift: Date: 04/14/2008
15:35 ABAN P ABAN AUTO 100 E MAIN ST 1 WITHHELD N 2008-00000066
TOTAL INCIDENTS FOR SHIFT : 1
TOTAL INCIDENTS FOR 04/14/2008: 1
Shift: 2 Date: 04/15/2008
11:28 ANIM P ANIMAL 1511 LEXINGTON DR 1 WITHHELD 3A11 WITHHELD Y 2008-00000055
TOTAL INCIDENTS FOR SHIFT 2: 1
TOTAL INCIDENTS FOR 04/15/2008: 1
Shift: Date: 05/05/2008
17:57 QATS P 100 E MAIN ST 1 WITHHELD Y 2008-00222222
TOTAL INCIDENTS FOR SHIFT : 1
TOTAL INCIDENTS FOR 05/05/2008: 1
Shift: Date: 05/07/2008
9:29 ABAN P ABAN AUTO 1399 DENNIS PARK 1 WITHHELD Y 2008-00000056
TOTAL INCIDENTS FOR SHIFT : 1
TOTAL INCIDENTS FOR 05/07/2008: 1
Shift: Date: 05/30/2008
16:19 PIA P PIA 768 WILSHIRE DR 3 WITHHELD 1D10 WITHHELD Y 2008-00000059
TOTAL INCIDENTS FOR SHIFT : 1
TOTAL INCIDENTS FOR 05/30/2008: 1
Shift: 1 Date: 06/18/2008
10:09 FIRE F FIRE 902 MICHIGAN AV 1 WITHHELD Y 2008-00000060
TOTAL INCIDENTS FOR SHIFT 1: 1
Figure 116: Sample of the Daily Incident Log.
Aegis Computer Aided Dispatch User’s Guide
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Step-by-Step: Printing the Incident Activity Report by Section
The Incident Activity Report by Section provides a brief overview of incidents according to geographic
section. This report calculates the number of incidents for each incident type specified, and breaks them
down by the selection criteria you specify.
1. From the Incident Reports Menu, select Option 2, Incident Activity Report by Section.
Figure 117: The Incident Reports Menu.
2. The Incident Activity Report by Section window displays. Enter a Date range and Area. Notice that
this window, like the Daily Incident Log window, is separated into Mandatory Selection Criteria and
Optional Selection Criteria. You must enter a date range and select the area for which incident activity
will be collected.
Use the Optional Selection Criteria to limit the report to specific values, or leave these fields blank to
include all values in the report. For example, to limit the report to a single ORI, enter a valid code in
the ORI # field. If you leave the ORI # field blank, all ORIs will be included in the report.
Once you have made the necessary entries, press <Enter>.
Figure 118: The Incident Activity Report by Section window.
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the job was successfully created and submitted for printing. See the following page for an example
of the report.
Selecting
Option 2,
Incident
Activity
Report by
Section
Chapter 5: CAD Reports
Page 105
NWS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1
DATE 8/22/2007 INCIDENT ACTIVITY REPORT BY AREA/SECTION PL1060
TIME 10:24:34 Fuller
INCIDENT S E C T I O N
CODE TYPE TOTAL
-------------------------------------------------------------------------------------------------------------------------------
FIRE F Fire 1
TRAF P Traffic 2
1200 P Robbery 3
1300 P Assault 4
4200 P Drunkenness 1
9101 P Minors 1
----------
TOTAL 12
Figure 119: Sample of the Incident Activity Report by Area/Section.
Aegis Computer Aided Dispatch User’s Guide
Page 106
Step-by-Step: Printing the Call Activity Report
The Call Activity Report details the peak times of day and days of the week that your agency receives calls.
This report displays the number of calls your agency receives during the date range you specify. It breaks
down the number of calls by days of the week and hours of the day.
1. From the Incident Reports Menu, select Option 3, Call Activity Report.
Figure 120: The Incident Reports Menu.
2. The Call Activity Report window displays. For this report, only a date range is required. Enter this
and any optional criteria that may be used to limit the scope of the report and press <Enter>.
Figure 121: The Call Activity Report window.
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the report has been successfully created and submitted for printing. See the following page for an
example of this report.
Selecting
Option 3,
Call
Activity
Report
Chapter 5: CAD Reports
Page 107
NWS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1
DATE 8/22/2007 CALL ACTIVITY REPORT PL1070
TIME 10:20:27 Fuller
Sunday Monday Tuesday Wednesday Thursday Friday Saturday TOTALS
HOUR CALLS % CALLS % CALLS % CALLS % CALLS % CALLS % CALLS % CALLS %
------------------------------------------------------------------------------------------------------------------------------------
7 3 5.8 3 5.8
8 4 7.7 4 7.7 1 1.9 4 7.7 13 25.0
9 4 7.7 1 1.9 5 9.6
10 1 1.9 1 1.9 3 5.8 5 9.6
11 1 1.9 3 5.8 2 3.8 2 3.8 3 5.8 11 21.2
12 1 1.9 1 1.9
13 1 1.9 1 1.9
14 2 3.8 2 3.8 1 1.9 1 1.9 6 11.5
15 2 3.8 1 1.9 3 5.8
16 1 1.9 1 1.9 1 1.9 3 5.8
17 1 1.9 1 1.9
TOTAL 0 .0 7 13.5 15 28.8 12 23.1 6 11.5 12 23.1 0 .0 52 100.0
Figure 122: Sample of the Call Activity Report.
Aegis Computer Aided Dispatch User’s Guide
Page 108
Step-by-Step: Printing the Call Summary by Shift Report
The Call Summary by Shift Report details (by ORI, shift, area, and section) the high, low, and average
amount of time from Call to Dispatch, from Dispatch to Arrival, and from Arrival to Clear for incidents
during the date/time range you specify.
NOTE: Call, dispatch, arrival, and clear dates and times must be entered for each incident record
before it can be included in this report.
1. From the Incident Reports Menu, select Option 4, Call Summary By Shift Report.
Figure 123: The Incident Reports Menu.
2. The Call Summary by Shift Report window displays. Enter a date and time range in the From
Date/Time and Thru Date/Time fields (the Time fields are optional). In the Time Frame field, enter a
―C‖ to use a continuous time period or a ―D‖ to limit the report to a specific time of day.
If a ―C‖ (Continuous Time) is entered, the report will include records information entered during
the first date/time specified and will end with records entered up to the last date/time specified.
For example, if you specify the Time range 0800 through 1700, the report will include all records
created between eight o'clock on the first day of the date range indicated through five o'clock on
the last day of the date range.
If a “D” (Daily Time) is entered, the report will include records information that was entered
during the time span you specify. For example, if you enter the Time range 0800 through 1700,
the report will include records created between eight and five o'clock for each day within the
specified date range.
Use the Shift fields to limit the report to specific shifts. You can limit the report to three shifts. You
must make an entry in at least the first Shift field.
Use the Optional Selection Criteria to limit the report to specific values, or leave these fields blank to
include all values in the report. For example, to limit the report to a single ORI, enter a valid code in
the ORI # field. If you leave the ORI # field blank, all ORIs will be included in the report.
Once you have made the necessary entries, press <Enter>.
Selecting
Option 4,
Call
Summary by
Shift Report
Chapter 5: CAD Reports
Page 109
Figure 124: The Call Summary By Shift Report window.
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the report has been successfully created and submitted for printing.
See below for a sample of the Call Summary by Shift Report.
DATE 8/22/2007 CALL SUMMARY BY SHIFT REPORT PL1300
TIME 10:15:47 Fuller
NO. OF -- CALL - DISPATCH --- - DISPATCH - ARRIVAL - -- ARRIVAL - CLEAR --- TOTAL
SHIFT # CALLS HIGH LOW AVERAGE HIGH LOW AVERAGE HIGH LOW AVERAGE ON SITE
------------------------------------------------------------------------------------------------------------------------------------
ORI#: WI05000 WI05000
AREA: 1 Area 2
SECTION: 1 S.of 12 M./N.of Gardenia/W.of Dartmouth/E.of I75
1 0700-1500 1 0M 7H 47M 7H 47M 0M 0M 0M 55H 48M 55H 48M 55H 48M 55H 48M
AREA: 2 Area 2
SECTION: 1 S.of 12 M./N.of Gardenia/E.of John R/W.of Herbert
1 0700-1500 2 0M 8H 23M 4H 11M 1M 0M 0M 46H 15M 32H 23M 39H 19M 78H 38M
3 2300-0700 1 0M 0M 0M 1M 1M 1M 1H 21M 1H 21M 1H 21M 1H 21M
AREA: 3 Area 3
SECTION: 1 S.of 11 M/N.of Lincoln/E.of I75/W.of John R
1 0700-1500 2 7M 11H 51M 5H 52M 0M 0M 0M 76H 03M 11H 53M 43H 58M 87H 56M
3 2300-0700 17 15M 17H 14M 9H 03M 6M 13M 0M 160H 42M 1H 00M 56H 27M 959H 51M
Figure 125: Sample of the Call Summary by Shift Report.
Aegis Computer Aided Dispatch User’s Guide
Page 110
Step-by-Step: Printing the Crime Summary by Shift Report
The Crime Summary by Shift Report shows the number and types of crimes committed per geographical
section, the percent occurrence of each crime in relation to all crimes per section, and the percentages of
dispatch-to-clearance times.
NOTE: Call, dispatch, arrival, and clear dates and times must be entered for each incident record before it
can be included in this report.
1. From the Incident Reports Menu, select Option 5, Crime Summary by Shift Report.
Figure 126: The Incident Reports Menu.
2. The Crime Summary by Shift Report window will appear. Again, this window is divided into
Mandatory Selection Criteria and Optional Selection Criteria. A date range is mandatory (Time is
optoinal).
In the Time Frame field, enter a ―C‖ to use a continuous time period or type a ―D‖ to limit the report to
a specific time of day.
If a ―C‖ (Continuous Time) is entered, the report will include records information entered during
the first date/time specified and will end with records entered up to the last date/time specified.
For example, if you specify the Time range 0800 through 1700, the report will include all records
created between eight o'clock on the first day of the date range indicated through five o'clock on
the last day of the date range.
If a ―D‖ (Daily Time) is entered, the report will include records information that was entered
during the time span you specify. For example, if you enter the Time range 0800 through 1700,
the report will include records created between eight and five o'clock for each day within the
specified date range.
Use the Shift fields to limit the report to specific shifts. You must make an entry in at least the first
Shift field. A total of three shifts may be entered.
Use the Optional Selection Criteria to limit the report to specific values, or leave these fields blank to
include all values in the report.
Once you have made the necessary entries, press <Enter>.
Selecting
Option 5,
Crime
Summary by
Shift Report
Chapter 5: CAD Reports
Page 111
Figure 127: The Crime Summary by Shift Report window.
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the job has been successfully created and submitted for printing. See below for a sample of the
report.
NWS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1
DATE 8/22/2007 CRIME SUMMARY BY SHIFT REPORT PL1310
TIME 9:54:44 Fuller
INCIDENT ---- 1 ---- ---- 2 ---- ---- 3 ---- ----- TOTAL -----
TYPE DESCRIPTION CRIMES % DSP-CLR % CRIMES % DSP-CLR % CRIMES % DSP-CLR % CRIMES DSP-CLR
------------------------------------------------------------------------------------------------------------------------------------
ORI#...: WI05000 WI05000
AREA...: 3 Area 3
SECTION: 1 S.of 11 M/N.of Lincoln/E.of I75/W.of John R
TRAF P TRAFFIC CONTROL
1 100 11H 53M 100 0 0M 0 0M 1 11H 53M
1200 P Robbery
3 100 106H 34M 100 0 0M 0 0M 3 106H 34M
4200 P Drunkeness
11 100 818H 13M 100 0 0M 0 0M 11 818H 13M
9101 P Delinquent minors
0 0M 0 0M 1 100 1H 05M 100 1 1H 05M
9705 P Accident, Other Water
1 100 16H 41M 100 0 0M 0 0M 1 16H 41M
AREA...: 6 Area 6
SECTION: 1 S.of 13 M/N.of Moulin/E.of John R/W.of Winthrop
9205 P Civil Infraction-Possession of Alcoholic
1 100 58M 100 0 0M 0 0M 1 58M
------ --- --------- --- ------ --- --------- --- ------ --- --------- --- ------ ----------
GRAND TOTAL.....: 17 0M 0 0M 1 0M 18 0M
Figure 128: Sample of the Crime Summary by Shift Report.
Aegis Computer Aided Dispatch User’s Guide
Page 112
Step-by-Step: Printing the Incident Analysis Report
The Incident Analysis Report provides a detailed analysis of individual incidents, or all incidents, during the
date and time range you specify. The report organizes incident information according to the Optional
Selection Criteria that you specify and can be limited to incident totals. The ―totals‖ version of the report
simply displays incident totals for each date within the date range you specified. It also gives totals for each
ORI and a grand incident total at the end of the report. The report can be printed in either summary or
detailed form.
1. From the Incident Reports Menu, select Option 6, Incident Analysis Report.
Figure 129: The Incident Reports Menu.
2. The Incident Analysis Report window displays. Notice that you must select one of two types of
information organization, either by date and time or by incident #. If you would like to base the report
on a specific date and time range, proceed to Step 3. If you would like to limit the report to a single
incident, go to Step 4.
3. Enter a valid date range in the From Date and Thru Date fields (the Time fields are optional). In the
Time Frame field, enter a ―C‖ to use a continuous time period or a ―D‖ to limit the report to a specific
time of day.
If a ―C‖ (Continuous Time) is entered, the report will include records information entered during
the first date/time specified and will end with records entered up to the last date/time specified.
For example, if you specify the Time range 0800 through 1700, the report will include all records
created between eight o'clock on the first day of the date range indicated through five o'clock on
the last day of the date range.
If a “D” (Daily Time) is entered, the report will include records information that was entered
during the time span you specify. For example, if you enter the Time range 0800 through 1700,
the report will include records created between eight and five o'clock for each day within the
specified date range.
4. If you would like to limit the report to a single incident number, enter a valid incident number in the
Incident # fields. Skip this step if you are basing this report on a specific date and time.
In the Sort Sequence field, indicate whether you want the incidents sorted by date/time (1), incident
type (2), or incident number (3).
In the Report Type field, indicate whether you want to generate a summarized version (―S‖), detailed
version (―D‖), or a totals version of this report. See below for examples of each report type.
Selecting
Option 6,
Incident
Analysis
Report
Chapter 5: CAD Reports
Page 113
Type a ―Y‖ in the Documents, Combine ORI #s, Status/Dispo, and Additional Info fields to include
this information in the report.
5. Press <F23> to access the Optional Selection Criteria fields for this report.
Figure 130: The Incident Analysis Report window.
6. The Incident Analysis Report window #2 will appear with a list of Optional Selection Criteria that you
can utilize to further refine your report. Enter specific values in each or selected fields or leave the
fields blank to include all optional criteria in the report.
Figure 131: The Incident Analysis Report window.
7. Once you have made the necessary entries, press <Enter>.
8. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the report was successfully created and submitted for printing. See the following page for
examples of the various reports this program generates.
See the sample
reports below for
examples of each
report type
Aegis Computer Aided Dispatch User’s Guide
Page 114
NWS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1
DATE 8/22/2007 INCIDENT ANALYSIS REPORT - TOTALS PL1322
TIME 10:39:25 Fuller
------------------------------------------------------------------------------------------------------------------------------------
TOTAL INCIDENTS ON 7/02/2007 3
TOTAL INCIDENTS ON 7/10/2007 7
TOTAL INCIDENTS ON 7/15/2007 2
TOTAL INCIDENTS ON 8/01/2007 3
TOTAL INCIDENTS ON 8/07/2007 1
TOTAL INCIDENTS ON 7/02/2007 2
TOTALS FOR NWFD2 : 18
TOTAL INCIDENTS ON 7/30/2007 1
TOTAL INCIDENTS ON 8/01/2007 2
TOTAL INCIDENTS ON 6/27/2007 1
TOTALS FOR NWPD2 : 4
GRAND TOTAL: 22
Figure 132: Sample of the Incident Analysis Report – Totals version.
The summarized version displays basic information about incidents within the date range that you
specify. It also gives incident totals for each ORI and a grand incident total at the end.
NWS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1
DATE 8/22/2007 INCIDENT ANALYSIS REPORT - SUMMARY PL1321
TIME 10:40:43 Fuller
RESPONDING
TIME INCIDENT TYPE UNIT & OFFICERS LOCATION CALLER RPT INCIDENT # SOURCE
------------------------------------------------------------------------------------------------------------------------------------
11:54 FIRE F Fire 123 E DALLAS AV UNKNOWN YES 200700000002 Telephone
14:14 STRF F Structure 123 E DALLAS AV UNKNOWN YES 200700000003 Telephone
12:35 FIRE F Fire 26100 TAWAS ST UNKNOWN YES 200700000004 Telephone
TOTAL INCIDENTS ON 7/02/2007: 3
16:08 FIRE F Fire 180 W LINCOLN AV UNKNOWN NO 200700000012 Telephone
8:33 FIRE F Fire 180 W LINCOLN AV UNKNOWN YES 200700000013 Telephone
TOTAL INCIDENTS ON 7/15/2007: 2
TOTALS FOR NWFD2 : 5
11:01 4200 P Drunkeness 407 ELM ST BIXBY,BILL,, NO 200700000002
TOTAL INCIDENTS ON 7/30/2007: 1
11:34 9101 P Minors 24 W MILKINGTON LN UNKNOWN NO 200700000003
9:36 1200 P Robbery ABC 180 W LINCOLN AV UNKNOWN YES 200700000004 Telephone
TOTAL INCIDENTS ON 8/01/2007: 2
8:54 9205 P PossLiquor 520 MANCHESTER DR UNKNOWN YES 200700000001 Telephone
TOTAL INCIDENTS ON 6/27/2007: 1
TOTALS FOR NWPD2 : 4
GRAND TOTAL: 9
Figure 133: Sample of the Incident Analysis Report – Summarized version.
In addition to what is shown in the summarized version, the detailed version shows the incident‘s
area/section, nature of the call, cross street, and responding units.
NWS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1
DATE 8/22/2007 INCIDENT ANALYSIS REPORT - DETAIL PL1320
TIME 10:40:50 Fuller
INCIDENT # INCIDENT TYPE LOCATION CALLER
TIME AREA/SECT NATURE OF CALL CROSS STREET COMPLAINANT RPT SOURCE
------------------------------------------------------------------------------------------------------------------------------------
10:40 200700000002 EMS E EMS Run E BARRETT AV UNKNOWN YES Telephone
4 3 DOMESTIC VIOLENCE TAWAS ST UNKNOWN
11:51 200700000001 EMS E EMS Run 180 W LINCOLN AV UNKNOWN YES Telephone
3 1 UNKNOWN
15:58 200700000004 FIRE F Fire 123 E DALLAS AV UNKNOWN YES Telephone
4 3 FALSE ALARM UNKNOWN
Unit#1: E101 ID:1: 2: Unit#2: ID:3: 4:
TOTAL INCIDENTS ON 7/02/2007: 3
16:38 200700000005 9705 P AccdWater 180 W LINCOLN AV UNKNOWN YES Telephone
3 1 TRAFFIC CONTROL UNKNOWN
Unit#1: E100 ID:1: 2: Unit#2: ID:3: 4:
TOTAL INCIDENTS ON 7/14/2007: 1
TOTALS FOR NWFD1 : 4
GRAND TOTAL: 4
Figure 134: Sample of the Incident Analysis Report – Detailed version.
Chapter 5: CAD Reports
Page 115
Step-by-Step: Printing the Pre-Plan Changes Report
The Pre-Plan Changes Report compares the number of units specified for each incident type (in the Number
of Units to Send field) to the number of units that were actually dispatched.
1. From the Incident Reports Menu, select Option 7, Pre-Plan Changes Report.
Figure 135: The Incident Reports Menu.
2. The Pre-Plan Changes Report window displays. Enter a valid date range (the Time fields are
optional). In the Time Frame field, enter a ―C‖ to use a continuous time period, or type a ―D‖ to limit
the report to a specific time of day.
If a ―C‖ (Continuous Time) is entered, the report will include records information entered during
the first date/time specified and will end with records entered up to the last date/time specified.
For example, if you specify the Time range 0800 through 1700, the report will include all records
created between eight o‘clock on the first day of the date range indicated through five o‘clock on
the last day of the date range.
If a “D” (Daily Time) is entered, the report will include records information that was entered
during the time span you specify. For example, if you enter the Time range 0800 through 1700,
the report will include records created between eight and five o‘clock for each day within the
specified date range.
Use the ORI # field to limit the listing to a specific ORI code or leave this field blank to include all
ORI codes in the report.
Once you have made the necessary entries, press <Enter>.
Figure 136: The Pre-Plan Changes Report window.
Selecting
Option 7,
Pre-plan
Changes
Report
Aegis Computer Aided Dispatch User’s Guide
Page 116
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the report was successfully created and submitted for printing. See below for a sample of the
report.
Aegis Police Department 'LIVE' PAGE 1
DATE 04/20/2006 PRE-PLAN CHANGES REPORT PL1330
TIME 8:16:59 LEMIEUX
CALL CALL TYPE OF DISPATCH RESPONDING REPORTING PRE - PLAN
DATE TIME INCIDENT LOCATION ORI UNIT ID# SOURCE UNITS PRTY UNITS PRTY INCIDENT #
------------------------------------------------------------------------------------------------------------------------------------
04/11/06 9:31 GEOV P GEO VERIFY 888 W BIG BEAVER RD TEL 0 9 1 9 2006-00000477
04/11/06 11:10 1300 P Agg Assaul 42 S TRUMBLE TEL 0 2 1 2 2006-00000478
04/11/06 11:10 BOMB P BOMB 155 RIDGE RD TEL 0 9 1 9 2006-00000479
04/11/06 11:11 DISO P DISORDERLY 300 8TH TEL 0 2 1 2 2006-00000480
04/11/06 11:13 ALAR P ALARMS 120 OAK BV TEL 0 1 2 1 2006-00000481
04/11/06 11:14 ALAR P ALARMS 1301 E BERRY TEL 0 1 2 1 2006-00000482
04/11/06 11:15 FIGH P FIGHT 802 MAPLE AVE TEL 0 1 1 1 2006-00000483
04/11/06 11:17 FAMI P FAMILY 9700 AIRPORT BV TEL 0 1 1 1 2006-00000484
04/11/06 11:18 T P Traffic 707 PLYMOTH FOP 0 8 1 8 2006-00000485
04/11/06 11:23 DEAD P DEATHS 2100 HERMES ST TEL 0 2 1 2 2006-00000486
04/11/06 13:47 FAMI P FAMILY 126 OAK BV TEL 0 1 1 1 2006-00000487
04/11/06 14:15 FAMI P FAMILY 300 FRANCOIS TEL 0 1 1 1 2006-00000488
04/11/06 14:35 FAMI P FAMILY 100 OAK BV AEGISPD 1B11 503 TEL 2 1 1 1 2006-00000490
04/11/06 14:37 AROB P ARMED ROB 1800 ST JOHNS DR TEL 0 1 2 1 2006-00000495
04/11/06 14:38 HW P huberwalk 100 HUDSON TRL AEGISPD 1E10 5577 TEL 2 2 1 2 2006-00000497
04/11/06 15:21 HOMI P HOMICIDE 2100 HERMES ST AEGISPD 1T10 TEL 1 1 2 1 2006-00000498
04/11/06 15:28 DWLS P DWLS /MAIN AEGISPD 1B10 1025 TEL 2 3 1 3 2006-00000499
04/11/06 15:29 MIP P MIP BERRY/BORDER AEGISPD 1T10 TEL 2 3 1 3 2006-00000501
04/11/06 15:29 UNK P UNK TROUB OAK/BROWN AEGISPD 1C10 CRJ TEL 2 3 1 3 2006-00000502
04/11/06 15:29 FAMI P FAMILY MAIN/THOMAS AEGISPD 1F10 721 TEL 2 1 1 1 2006-00000503
04/11/06 15:29 TRES P TRESPASS MAIN/GREEN AEGISPD 1E10 5577 TEL 2 3 1 3 2006-00000504
04/11/06 15:48 ALRM P Alarm 800 BROWN TEL 0 3 1 3 2006-00000505
04/11/06 15:49 ANIM P ANIMAL 400 EDWARDS AV TEL 0 3 1 3 2006-00000506
04/11/06 16:03 RA P ROBBERY 2100 HERMES ST AEGISPD 1T10 TEL 2 1 1 1 2006-00000507
04/11/06 16:06 FRAU P FRAUD 609 E WILKINS ST TEL 0 2 1 2 2006-00000509
04/11/06 16:07 FAMI P FAMILY 3215 HOLLAND AV AEGISPD 1E10 5577 TEL 2 1 1 1 2006-00000512
04/11/06 16:07 CONF P CONFUSED 1410 W MICHIGAN AEGISPD 1D10 066X TEL 2 2 1 2 2006-00000513
04/11/06 16:12 ANIM P ANIMAL 2100 HERMES ST AEGISPD 1T10 TEL 2 3 1 3 2006-00000515
04/11/06 16:35 FIGH P FIGHT 1601 MAIN ST TEL 0 1 1 1 2006-00000516
04/11/06 16:36 AL P ALL OTHER 701 PLEASANT TEL 0 6 1 6 2006-00000517
04/11/06 16:36 AL P ALL OTHER 1800 N ORANGE ST TEL 0 6 1 6 2006-00000518
04/11/06 16:38 FAMI P FAMILY 102 OAK BV AEGISPD 1B11 503 TEL 2 1 1 1 2006-00000521
04/11/06 16:38 BOYG P BOY GIRL 1601 MAIN ST AEGISPD 1C10 CRJ TEL 2 2 1 2 2006-00000523
04/11/06 16:39 CIVI P CIVIL 9102 ROSEDALE BLVD AEGISPD 1E11 315 TEL 2 2 1 2 2006-00000524
04/12/06 9:30 FAMI P FAMILY 501 FRANCIS TEL 0 1 1 1 2006-00000525
04/12/06 9:33 AB P AB GREEN/MAIN TEL 0 7 2 7 2006-00000526
04/12/06 9:35 PIA P PIA 1705 E OAK TEL 0 2 2 2 2006-00000527
04/12/06 9:36 PEEP P PEEPING 100 EAGLE CT TEL 0 1 1 1 2006-00000529
04/12/06 9:36 DISO P DISORDERLY 100 OAK BV TEL 0 2 1 2 2006-00000530
04/12/06 9:37 INTX P INTOX 702 2ND TEL 0 1 1 1 2006-00000531
04/12/06 9:37 FAMI P FAMILY 1002 PLYMOUTH TEL 0 1 1 1 2006-00000533
04/12/06 9:51 BOMB P BOMB WILDCAT/GALBRAITH LINE AEGISPD 1E10 5577 TEL 2 9 1 9 2006-00000534
04/12/06 9:51 PEEP P PEEPING 707 PLYMOUTH TEL 0 1 1 1 2006-00000535
04/12/06 9:52 LOUD P LOUD 908 8TH TEL 0 2 1 2 2006-00000536
04/12/06 9:52 OUIL P OUIL 1600 N ORANGE ST TEL 0 3 1 3 2006-00000537
04/12/06 9:52 1300 P Agg Assaul 803 MAPLE AVE TEL 0 2 1 2 2006-00000538
04/12/06 9:54 FAMI P FAMILY 110 OAK BV TEL 0 1 1 1 2006-00000539
04/12/06 10:02 OUIL P OUIL MICHIGAN/AIRPORT TEL 0 3 1 3 2006-00000540
04/12/06 10:03 PDHR P PDHR FRODO/BILBO TEL 0 3 1 3 2006-00000541
04/12/06 10:39 PEEP P PEEPING 705 PLYMOUTH TEL 0 1 1 1 2006-00000542
04/12/06 10:40 FAMI P FAMILY 910 8TH TEL 0 1 1 1 2006-00000543
04/12/06 10:53 AROB P ARMED ROB 108 OAK BV FOP 0 1 2 1 2006-00000544
04/12/06 10:53 T P Traffic GREEN/MAIN FOP 0 8 1 8 2006-00000545
Figure 137: Sample of the Pre-Plan Changes Report.
Chapter 5: CAD Reports
Page 117
Step-by-Step: Printing the Call Breakdown by Month Report
The Call Breakdown by Month Report details the frequency of different types of incidents during all twelve
months of the year you select. You can limit the report to a single ORI or specific areas and sections.
1. From the Incident Reports Menu, select Option 8, Call Breakdown by Month Report.
Figure 138: The Incident Reports Menu.
2. The Call Breakdown by Month Report window displays. Enter the Year for which you would like
information collected or a date range.
Use the Optional Selection Criteria to limit the report to specific values or leave these fields blank to
include all values in the report. For example, to limit the report to a single ORI, enter a valid code in
the Specific ORI field. If you leave the Specific ORI field blank, all ORIs will be included in the
report.
Once you have made the necessary entries, press <Enter>.
Figure 139: The Call Breakdown by Month Report window.
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the report was successfully created and submitted for printing.
See the following page for a sample of the report.
Selecting
Option 8,
Call
Breakdown
by Month
Report
Aegis Computer Aided Dispatch User’s Guide
Page 118
| AEGIS Police Department AEGIS PUBLIC SAFETY POLICE RECORDS DIVISION Page 1 |
| Date 06/18/2008 Call Breakdown Report PL1345 |
|_Time_16:51:37_________________________________________________________________________________________________________AEGISQA____|
From 01/01/2008 Thru 06/18/2008
Incident_Type____ #_Incidents %_of_Incidents
ALRG E ALRG 1 1.5
PROQ E ProQA 1 1.5
BOMB F BombThreat 1 1.5
ELEV F ELEV 4 5.9
FIRE F FIRE 1 1.5
LEAK F Gas Leak 1 1.5
PROQ F PROQA 7 10.3
WIRE F Wires Down 2 2.9
AB P AB 1 1.5
LFA P LFA 1 1.5
PIA P PIA 1 1.5
ABAN P ABAN AUTO 3 4.4
ALAR P ALARMS 1 1.5
ALRM P Alarm 1 1.5
ANIM P ANIMAL 7 10.3
ASLT P Assault 4 5.9
B&E P B&E 3 4.4
BOMB P BOMB 2 2.9
CIVI P CIVIL 1 1.5
FOUN P FOUND PROP 1 1.5
INTX P INTOX 1 1.5
KIDN P KIDNAPPING 1 1.5
LARC P LARCENY 8 11.8
MDOP P MDOP 5 7.4
MEDI P MEDICAL 1 1.5
PDHR P PDHR 1 1.5
PROQ P ProQA 1 1.5
QATS P 1 1.5
SUIC P SUICIDE 3 4.4
THAZ_P_TRAF_HAZ__ ________1__ _____1.5______
Total Incidents: 68 100.0
Figure 140: Sample of the Call Breakdown by Month Report.
Chapter 5: CAD Reports
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Step-by-Step: Printing the Call Breakdown by Priority/Day of Week
Report
The Call Breakdown by Priority/Day of Week Report details the number of calls received for each priority
on each day of the week during the date and time range you specify.
1. From the Incident Reports Menu, select Option 9, Call Breakdown by Priority/DOW report.
Figure 141: The Incident Reports Menu.
2. The Call Breakdown by Priority/DOW window will appear. Enter a valid date range (the Time
fields are optional). In the Time Frame field, enter a ―C‖ to use a continuous time period or a ―D‖ to
limit the report to a specific time of day.
If a ―C‖ (Continuous Time) is entered, the report will include records information entered during
the first date/time specified and will end with records entered up to the last date/time specified.
For example, if you specify the Time range 0800 through 1700, the report will include all records
created between eight o'clock on the first day of the date range indicated through five o'clock on
the last day of the date range.
If a “D” (Daily Time) is entered, the report will include records information that was entered
during the time span you specify. For example, if you enter the Time range 0800 through 1700,
the report will include records created between eight and five o'clock for each day within the
specified date range.
Use the Optional Selection Criteria to limit the report to specific values or leave these fields blank
to include all values in the report. For example, to limit the report to a single ORI, enter a valid
code in the ORI # field. If you leave the ORI # field blank, all ORIs will be included in the report.
Figure 142: The Call Breakdown by Priority/Day of Week Report.
Selecting
Option 9,
Call
Breakdown
by Priority /
DOW
Aegis Computer Aided Dispatch User’s Guide
Page 120
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the report was successfully created and submitted for printing. See below for an example of the
report.
New World Systems PAGE 1
DATE 8/22/2007 CALL BREAKDOWN BY PRIORITY/DOW REPORT PL1350
TIME 14:01:17 Fuller
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
PRIORITY # % # % # % # % # % # % # % TOTALS
------------------------------------------------------------------------------------------------------------------------------------
1 0 .0 0 .0 0 .0 0 .0 1 100.0 0 .0 0 .0 1
2 0 .0 6 14.2 12 28.5 9 21.4 4 9.5 11 26.1 0 .0 42
3 0 .0 1 50.0 0 .0 1 50.0 0 .0 0 .0 0 .0 2
5 0 .0 0 .0 0 .0 1 100.0 0 .0 0 .0 0 .0 1
9 0 .0 0 .0 0 .0 0 .0 0 .0 1 100.0 0 .0 1
------------- ------------- ------------- ------------- ------------- ------------- ------------- --------
TOTALS: 0 .0 7 14.8 12 25.5 11 23.4 5 10.6 12 25.5 0 .0 47
Figure 143: Sample of the Call Breakdown by Priority/Day of Week report.
Chapter 5: CAD Reports
Page 121
Step-by-Step: Printing the Response Time Analysis Report
This report shows the month-by-month and full-year totals and percentages of any of the following events
that were concluded within a corresponding number of minutes: Call to Dispatch, Call to Arrival, Call to
Clear, Dispatch to Arrival, and Arrival to Clear. This report can be used to analyze response time and
target improvements.
The information in the various columns represents the following:
Minutes: This column shows the length of the calls for the month, incremented in one-minute intervals.
The ―0‖ zero represents all calls that were 0 seconds to 59 seconds long. The ―1‖ represents all calls that
were 1 minute to 1 minute 59 seconds long, etc.
Total Inc: This column shows the number of calls for the month that were within the corresponding minute
range of length. (Arrival to Clear time which is the way they defined the report.)
%INC: This column shows what percentage of all calls received for the month were within that
corresponding minute range.
%Cumulative: This percentage starts to calculate at the top of the report and increases as you read down
the page. It is used by agencies to see what percent of their calls is under a certain length of time.
NOTE: If the report is generated and displays calls with negative minutes, then the customer has incorrect
times entered on some of their Incident records. They would need to examine their Incidents for April, for
example, where a call was cleared 22.6 (1361 / 60) hours ―before‖ it arrived on the scene.
1. From the Incident Reports Menu, select Option 10, Response Time Analysis by Area/Section/
Priority.
Figure 144: The Incident Report Menu.
2. The Response Time Analysis Report window displays. The report can be run for a year or for a date
range, with a range of at least one day being required. Select a Year or Date Range. If a year is
selected, the report will print per month for the year; if a date range is selected, the report will be
printed in a summary column format.
The Calculation Method enables a user to select the types of times that can be selected using the From
Time and Thru Time fields. For example, the report can be run from the call time through the dispatch
time, providing an indicator of the dispatcher‘s efficiency.
Optional fields enable you to:
Run the report for a specific ORI.
Selecting
Option 10,
Response
Time Analysis
by Area/
Section /
Priority
Aegis Computer Aided Dispatch User’s Guide
Page 122
Run the report for a specific incident priority.
Run the report for a specific incident group.
Skip canceled incidents. A canceled incident is one wherein the arrive date/time are equal to the
cleared date/time. If set to Yes, the report will not include these ―canceled‖ calls on the report.
Narrow the report down to a specific area/section, station, and/or source.
Make the necessary entries and press <Enter>.
Figure 145: The Response Time Analysis Report window.
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the report has been successfully created and submitted for printing.
See below for a sample of the Response Time Analysis Report.
| AEGIS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1 |
| DATE 12/27/2007 RESPONSE TIME ANALYSIS PL1360 |
| TIME 14:13:15 AEGISQA |
| ARRIVAL TO CLEAR INTERVAL |
|__________________________________________________________________________________________________________________________________|
From 07/01/2007 Thru 09/01/2007
MINUTES TOTAL_INC %_INC %_CUMULATIVE
0 4 17.4 17.4
1 2 8.7 26.1
2 3 13.0 39.1
3 2 8.7 47.8
4 1 4.3 52.2
5 2 8.7 60.9
11 1 4.3 65.2
13 1 4.3 69.6
15 1 4.3 73.9
18 1 4.3 78.3
35 1 4.3 82.6
49 1 4.3 87.0
95 1 4.3 91.3
135 1 4.3 95.7
_ 151_ ____1____ __4.3 ___100.0____
TOTAL: 23
Figure 146: Sample of the Response Time Analysis report.
Chapter 5: CAD Reports
Page 123
Step-by-Step: Printing the Calls for Service Report
The Calls for Service Report shows calls for service on units within a particular date range. You can
generate reports by unit, area, section, station, and dispatching or dispatched ORI.
1. From the Incident Reports Menu, select Option 11, Calls for Service Report.
Figure 147: The Incident Reports Menu.
2. The Calls for Service Report window displays. Notice the separation between mandatory and
optional selection criteria. Use the From Date and Thru Date fields to enter the range of dates for
which you would like service call information collected. Type a ―Y‖ in each of the following fields for
which you would like a separate report generated: Unit Report, Area Report, Area/Section Report,
Station Report, and Source of Call Report.
NOTE: The ORI and Sort By ORI fields are mandatory if you type a ―Y‖ in the Source of Call Report
field.
In the ORI field, type a ―1‖ to limit the reports to calls from dispatching ORIs or a ―2‖ to limit the
reports to calls from dispatched ORIs.
In the Sort By ORI field, type a ―Y‖ to sort the report in order of ORI or an ―N‖ to leave out the ORIs
and sort the values in alpha-numeric order by unit.
Use the Optional Selection Criteria to limit the report to specific values or leave these fields blank to
include all values in the report. For example, to limit the report to a single ORI, enter a valid code in
the ORI # field. If you leave the ORI # field blank, all ORIs will be included in the report.
Selecting
Option 11,
Calls for
Service
Report
Aegis Computer Aided Dispatch User’s Guide
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Once you have entered the necessary information, press <Enter>.
Figure 148: The Calls for Service Report window.
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the report was successfully created and submitted for printing.
See below for a sample of this report.
NWS Police Department A E G I S P U B L I C S A F E T Y S Y S T E M PAGE 1
DATE 8/22/2007 CALLS FOR SERVICE REPORT BY UNIT PL1262
TIME 14:59:24 Fuller
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTALS
------------------------------------------------------------------------------------------------------------------------------------
UNIT: 10 10
UNIT: ABC 38 1 39
UNIT: E100 3 3
UNIT: E101 1 1 2
UNIT: F100 5 5
UNIT: F200 5 1 6
UNIT: F201 1 1
UNIT: P100 1 1
UNIT: P101 1 3 2 6
UNIT: P102 2 1 1 4
UNIT: P103 3 3
UNIT: P104 1 1
UNIT: P200 1 1
UNIT: P300 1 1
UNIT: 1 1 1
UNIT: 8 1 3 4
----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ------
GRAND TOTALS 20 60 8 88
Figure 149: Sample of the Calls for Service Report (by Unit). You can generate reports based on areas, sections, stations, etc., but they will all be presented in this format.
Chapter 5: CAD Reports
Page 125
Step-by-Step: Printing the Activity Statistical Reports
The Activity Statistical Reports window lets you generate various reports on incident activity within a user-
specified date range. You can generate twelve different reports from this window. See below for a sample
of each.
1. From the Incident Reports Menu, select Option 12, Activity Statistical Reports.
Figure 150: The Incident Reports Menu.
2. The Activity Statistical Reports window displays. Only the From Date and Thru Date fields are
mandatory.
Use the ORI # and Agency Type fields to limit the information in the reports to a single ORI or agency
type. If you leave these fields blank, information from all ORIs and agency types will be included in
the reports.
In the Reports Requested fields, type a ―Y‖ in the Y/N field associated with each report you would like
printed. If you type an ―N‖ in a field, the associated report will not be printed. All of the Reports
Requested fields are mandatory.
Once you have entered the necessary information, press <Enter>.
Figure 151: The Activity Statistical Reports window.
Type a ―D‖ to
print a detailed
report or a ―T‖
to print the
totals only
Selecting
Option 12,
Call Activity
Statistical
Reports
Aegis Computer Aided Dispatch User’s Guide
Page 126
3. The message ―Job Submitted‖ will appear in the upper right-hand corner of the window to inform you
that the report was successfully created and submitted for printing.
See the following for samples of all reports created through this window.
NWS Police Department AEGIS PUBLIC SAFETY SYSTEM PAGE 1
DATE 8/22/2007 CALL ACTIVITY STATISTICAL REPORTS PL1221
TIME 16:39:49 HOUR OF DAY ACTIVITY SUMMARY Fuller
ORI #: WI05000 WI05000
PERCENT OF
HOUR INCIDENTS TOTAL
--------------------------------------------------------------------------------
12AM - 1AM 0 .000
1AM - 2AM 0 .000
2AM - 3AM 0 .000
3AM - 4AM 0 .000
4AM - 5AM 0 .000
5AM - 6AM 0 .000
6AM - 7AM 0 .000
7AM - 8AM 3 5.769
8AM - 9AM 13 25.000
9AM - 10AM 5 9.615
10AM - 11AM 5 9.615
11AM - 12PM 11 21.154
12PM - 1PM 1 1.923
1PM - 2PM 1 1.923
2PM - 3PM 6 11.538
3PM - 4PM 3 5.769
4PM - 5PM 3 5.769
5PM - 6PM 1 1.923
6PM - 7PM 0 .000
7PM - 8PM 0 .000
8PM - 9PM 0 .000
9PM - 10PM 0 .000
10PM - 11PM 0 .000
11PM - 12AM 0 .000
-------- --------
52 99.998
AVERAGE INCIDENTS PER HOUR 2.2
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 152: Sample of the Call Activity Statistical Report – Hour of Day Activity Summary.
Chapter 5: CAD Reports
Page 127
NWS Police Department PAGE 1
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL1222
TIME 16:39:51 CALL ACTIVITY STATISTICAL REPORTS Fuller
HOUR OF DAY ACTIVITY RANKING
ORI #: WI05000 WI05000
PERCENT OF CUMULATIVE
HOUR INCIDENTS TOTAL PERCENT
--------------------------------------------------------------------------------
8AM - 9AM 13 25.000 25.000
11AM - 12PM 11 21.154 46.154
2PM - 3PM 6 11.538 57.692
10AM - 11AM 5 9.615 67.307
9AM - 10AM 5 9.615 76.922
4PM - 5PM 3 5.769 82.691
3PM - 4PM 3 5.769 88.460
7AM - 8AM 3 5.769 94.229
5PM - 6PM 1 1.923 96.152
1PM - 2PM 1 1.923 98.075
12PM - 1PM 1 1.923 99.998
12AM - 1AM 0 .000 99.998
11PM - 12AM 0 .000 99.998
10PM - 11PM 0 .000 99.998
9PM - 10PM 0 .000 99.998
8PM - 9PM 0 .000 99.998
7PM - 8PM 0 .000 99.998
6PM - 7PM 0 .000 99.998
6AM - 7AM 0 .000 99.998
5AM - 6AM 0 .000 99.998
4AM - 5AM 0 .000 99.998
3AM - 4AM 0 .000 99.998
2AM - 3AM 0 .000 99.998
1AM - 2AM 0 .000 99.998
-------- -------- --------
52 99.998 99.998
AVERAGE INCIDENTS PER HOUR 2.2
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 153: Sample of the Call Activity Statistical Reports – Hour of Day Activity Ranking.
NWS Police Department PAGE 1
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL1223
TIME 16:39:53 CALL ACTIVITY STATISTICAL REPORTS Fuller
INCIDENT CLASSIFICATION BY AREA
ORI #: WI05000 WI05000
AREA: 1 Area 2
PERCENT OF PERCENT OF
INCIDENT TYPE INCIDENTS AREA TOTAL GRAND TOTAL
--------------------------------------------------------------------------------
TRAF Traffic 2 40.000 3.846
1200 Robbery 2 40.000 3.846
1300 Assault 1 20.000 1.923
-------- -------- --------
5 100.000 9.615
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 154: Sample of the Call Activity Statistical Report – Incident Classification by Area.
NWS Police Department PAGE 1
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL1224
TIME 16:39:55 CALL ACTIVITY STATISTICAL REPORTS Fuller
AREA ACTIVITY SUMMARY
ORI #: WI05000 WI05000
AREA INCIDENTS PERCENT
--------------------------------------------------------------------------------
1 Area 2 5 9.615
2 Area 2 4 7.692
3 Area 3 20 38.461
4 Area 4 22 42.307
6 Area 6 1 1.923
-------- --------
52 99.998
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 155: Sample of the Call Activity Statistical Report – Area Activity Summary.
Aegis Computer Aided Dispatch User’s Guide
Page 128
NWS Police Department PAGE 1
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL1225
TIME 16:39:57 CALL ACTIVITY STATISTICAL REPORTS Fuller
AREA/SECTION ACTIVITY
ORI #: WI05000 WI05000
PERCENT OF PERCENT OF
AREA/SECTION INCIDENTS AREA TOTAL ALL AREAS
--------------------------------------------------------------------------------
1 Area 2
1 AREA 1 S.1 4 80.000 7.692
3 AREA 1 S.3 1 20.000 1.923
-------- -------- --------
5 100.000 9.615
2 Area 2
1 AREA 2 S.1 4 100.000 7.692
-------- -------- --------
4 100.000 7.692
3 Area 3
1 AREA 3 S.1 20 100.000 38.461
-------- -------- --------
20 100.000 38.461
4 Area 4
2 AREA 4 S.2 1 4.545 1.923
3 AREA 4 S.3 21 95.454 40.384
-------- -------- --------
22 99.999 42.307
6 Area 6
1 AREA 6 S.1 1 100.000 1.923
-------- -------- --------
1 100.000 1.923
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 156: Sample of the Call Activity Statistical Report – Area/Section Activity.
NWS Police Department PAGE 1
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL1226
TIME 16:39:59 CALL ACTIVITY STATISTICAL REPORTS Fuller
GRID ACTIVITY SUMMARY
ORI #: WI05000 WI05000
GRID INCIDENTS PERCENT
--------------------------------------------------------------------------------
3 5.769
1 Grid 1 1 1.923
2 Grid 2 4 7.692
3 Grid 4 20 38.461
4 Grid 4 23 44.230
6 Grid 6 1 1.923
-------- --------
52 99.998
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 157: Sample of the Call Activity Statistical Report – Grid Activity Summary.
NWS Police Department PAGE 1
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL1227
TIME 16:40:01 CALL ACTIVITY STATISTICAL REPORTS Fuller
GRID ACTIVITY RANKING
ORI #: WI05000 WI05000
PERCENT OF CUMULATIVE
GRID INCIDENTS TOTAL PERCENT
--------------------------------------------------------------------------------
4 Grid 4 23 44.231 44.231
3 Grid 4 20 38.462 82.693
2 Grid 2 4 7.692 90.385
3 5.769 96.154
6 Grid 6 1 1.923 98.077
1 Grid 1 1 1.923 100.000
-------- -------- --------
52 100.000 100.000
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 158: Sample of the Call Activity Statistical Report – Grid Activity Ranking.
Chapter 5: CAD Reports
Page 129
NWS Police Department PAGE 3
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL1228
TIME 16:40:03 CALL ACTIVITY STATISTICAL REPORTS Fuller
INCIDENT CLASSIFICATION BY SHIFT
ORI #: WI05000 WI05000
SHIFT: 3 2300-0700
PERCENT OF PERCENT OF
INCIDENT TYPE INCIDENTS SHIFT TOTAL GRAND TOTAL
--------------------------------------------------------------------------------
1300 Assault 1 25.000 1.923
9101 Minors 1 25.000 1.923
9302 PPAccident 1 25.000 1.923
9905 GnBdMt 1 25.000 1.923
-------- -------- --------
4 100.000 7.692
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 159: Sample of the Call Activity Statistical Report – Incident Classification by Shift.
NWS Police Department PAGE 1
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL1229
TIME 16:40:05 CALL ACTIVITY STATISTICAL REPORTS Fuller
SHIFT ACTIVITY SUMMARY
ORI #: WI05000 WI05000
SHIFT INCIDENTS PERCENT
--------------------------------------------------------------------------------
2 3.846
1 0700-1500 46 88.461
3 2300-0700 4 7.692
-------- --------
52 99.999
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 160: Sample of the Call Activity Statistical Report – Shift Activity Summary.
NWS Police Department PAGE 1
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL122A
TIME 16:40:08 CALL ACTIVITY STATISTICAL REPORTS Fuller
INCIDENT CLASSIFICATION BY STATION
ORI #: WI05000 WI05000
STATION:
PERCENT OF PERCENT OF
INCIDENT TYPE INCIDENTS STN. TOTAL GRAND TOTAL
--------------------------------------------------------------------------------
EMS EMS Run 1 1.960 1.923
FIRE Fire 1 1.960 1.923
STRF Structure 1 1.960 1.923
TRAF Traffic 6 11.764 11.538
1200 Robbery 28 54.901 53.846
1300 Assault 5 9.803 9.615
2004 Arson 1 1.960 1.923
4200 Drunkeness 1 1.960 1.923
4800 Obs Police 1 1.960 1.923
9101 Minors 1 1.960 1.923
9205 PossLiquor 1 1.960 1.923
9302 PPAccident 1 1.960 1.923
9705 AccdWater 2 3.921 3.846
9905 GnBdMt 1 1.960 1.923
-------- -------- --------
51 99.989 98.075
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 161: Sample of the Call Activity Statistical Report – Incident Classification by Station.
Aegis Computer Aided Dispatch User’s Guide
Page 130
NWS Police Department PAGE 1
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL122B
TIME 16:40:10 CALL ACTIVITY STATISTICAL REPORTS Fuller
STATION ACTIVITY SUMMARY
ORI #: WI05000 WI05000
STATION INCIDENTS PERCENT
--------------------------------------------------------------------------------
StationA 51 98.076
StationC 1 1.923
-------- --------
52 99.999
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 162: Sample of the Call Activity Statistical Report – Station Activity Summary.
NWS Police Department PAGE 1
DATE 8/22/2007 AEGIS PUBLIC SAFETY SYSTEM PL122C
TIME 16:40:12 CALL ACTIVITY STATISTICAL REPORTS Fuller
STATION ACTIVITY RANKING
ORI #: WI05000 WI05000
PERCENT OF CUMULATIVE
STATION INCIDENTS TOTAL PERCENT
--------------------------------------------------------------------------------
A StationA 51 98.077 98.077
C StationC 1 1.923 100.000
-------- -------- --------
52 100.000 100.000
* PERCENTS MAY NOT ADD UP TO 100.000 DUE TO ROUNDING
Figure 163: Sample of the Call Activity Statistical Report – Station Activity Ranking.
Chapter 5: CAD Reports
Page 131
Step-by-Step: Printing the BFIR Supplement Report
The Basic Fire Incident Report pulls from the Incident file and the CAD Radio Log. On the report there is
a section which displays the number of a specific vehicle type. There are three spots on the report for user
defined information along with another that is called other (not one of the three specified types). These
types that are counted are found based upon the three types in the optional selection criteria.
1. From the Incident Reports Menu, select Option 13, BFIR Supplement Report.
Figure 164: The Incident Reports Menu.
2. The BFIR Supplement Report window displays. Enter a date and time range or an incident number.
To include any documents attached to the incident(s), set the Documents field to Yes. Use the optional
fields to limit the report to a specific ORI#, Combined Dispatch Code, or Unit Types. Make your
entries and press <Enter>. See the following for an example of the report.
Figure 165: The BFIR Supplement Report window.
Selecting
Option 13,
BFIR
Supplement
Report
Aegis Computer Aided Dispatch User’s Guide
Page 132
AEGIS Police Department AEGIS PUBLIC SAFETY POLICE RECORDS DIVISION PAGE 4
DATE 08/06/2008 BFIR SUPPLEMENT REPORT CD4030
TIME 12:00:06 AEGISQA
ORI#: AEGISPD Aegis Police Department - LIVE TIME IN . : 9:47:59
INCIDENT # . . 2008-00000003 DATE: 01/09/2008 Wed 16:13:53 TIME OUT:15:01:01 ARRIVE TIME:
_UNIT____TYPE_________CALL_______DISPATCH___ARRIVE_____CLEAR______STATUS_____SECONDARY_LOCATION___________________________
1D10 1 OFF CAR 12:58:49 Check-In
1D10 1 OFF CAR 13:19:10
1D10 1 OFF CAR 13:23:32
1D10 1 OFF CAR 16:49:35
1D10 1 OFF CAR 16:55:59
1D10 1 OFF CAR 8:28:52
1D10 1 OFF CAR 11:33:26
1D10 1 OFF CAR 14:12:13
1B10 Sargeant 16:05:31
1B10 Sargeant 16:15:33
1D10 1 OFF CAR 16:36:22
1D10 1 OFF CAR 9:50:10
1D10 1 OFF CAR 10:54:22
1D10 1 OFF CAR 11:00:05 Unit Avail
1B10 Sargeant 17:11:29
1B10 Sargeant 9:47:59 Unit Avail
Figure 166: The BFIR Supplement Report.
Chapter 5: CAD Reports
Page 133
QUICK CALL REPORTS MENU The Quick Calls Report Menu features 12 reports that are also featured on the Incident Reports Menu.
However, as the name of the menu implies, these reports are for quick calls and not for incidents.
These reports function exactly the same as the ones on the Incidents Reports Menu. Please refer to the
examples on the previous pages for descriptions of the reports and how to use them.
Page 135
APPENDIX A
CAD TABLES
The following tables will already be in the Table Master File upon installation. Entries in these tables
should be reviewed to ensure the codes are suitable for your agency. A good rule of thumb is to make
the most commonly used codes short and easy to remember.
Table Description Should contain entries for Used where
3 Area See GEO File Setup in this manual. Dispatch/Incident Maint., GEO Maint.,
etc.
5 Grid
Reference
If your agency uses a grid system in
addition to Area, Section,
Beat/Quadrant/District, this table
should contain entries for each of
the grid codes.
Dispatch/Incident Maint., GEO Maint.,
etc.
6 Map
Reference
If your agency uses a grid system in
addition to Area, Section, Beat/
Quadrant/District, this table should
contain entries for each of the map
grid coordinates.
GEO Maint.
7 User-Defined GEO Maint.
9 City/Village/
Township
Venue
See GEO File Setup in this manual. Street Maint., GEO Maint., House
Watch Maint.
18 Employee -
Shift
Assignment
Different shifts used in your agency. CAD Control
20 Street
Direction
Different directions for street
addresses (e.g. West Big Beaver
Ave., North Crooks Rd., etc.).
Dispatch/Incident Maint., GEO Maint.,
etc.
21 Street Suffix Different types of streets (e.g. street,
road, parkway, boulevard, court,
drive, etc.).
Dispatch/Incident Maint., GEO Maint.,
etc.
22 State All 50 states. You can use the
standard two-character
abbreviations.
CAD Jurisdiction Control File Maint.
59 Wrecker
District
If you have purchased the
Wrecker/Ambulance Rotation
module, this table should contain the
names of the different coverage
areas for wrecker services.
GEO Maint., Wrecker/GEO Interface
60 Measurement Different units of measurement (e.g.
inches, feet, units, etc.).
Unit Equipment Maint.
63 Quadrant See Fire Run Cards in the CAD
System Administrator's Guide.
Dispatch/Incident Maint., GEO Maint.,
Run Card Maint., CAD Jurisdiction
Control File Maint.
Aegis Computer Aided Dispatch User’s Guide
Page 136
Table Description Should contain entries for Used where
64 District See FIRE/EMS Run Cards in the
CAD System Administrator's Guide.
Dispatch/Incident Maint., GEO Maint.,
Run Card Maint., CAD Jurisdiction
Control File Maint., Ambulance/GEO
Interface
65 User-Defined Initially, this user-defined table is
set up to track different wards.
GEO Maint.
66 User-Defined Initially, this user-defined table is
set up to track different precincts.
GEO Maint.
67 User-Defined Initially, this user-defined table is
set up to track different
neighborhoods.
GEO Maint.
68 User-Defined Initially, this user-defined table is
set up to track different
subdivisions.
GEO Maint.
69 Secondary
Destination
Nothing. This table will be used in
a future release of CAD.
Dispatch/Incident Maint.
70 Note Pad
Type
Different types of notes users will
create (e.g. Important, Lunch Ideas,
FYI, etc.).
Note Pad Maint.
71 Beat
Assignments
Different patrol areas for police
units. Beat codes must be unique
throughout the entire CAD coverage
area (e.g. across multiple agencies).
For more information, see Beat
Recommendations in the CAD
System Administrator's Guide.
GEO Maint., CAD Jurisdiction Control
File Maint., Subordinate Beat Maint.,
72 User-Defined Initially, this user-defined table is
set up to track different types of
streets.
GEO Maint.
73 User-Defined Initially, this user-defined table is
set up to track different groups that
might patrol a GEO area.
GEO Maint.
74 User-Defined Initially, this user-defined table is
set up to track different gas
companies that service your
jurisdiction.
GEO Maint. Additional Information
75 User-Defined Initially, this user-defined table is
set up to track different water
companies that service your
jurisdiction.
GEO Maint. Additional Information
76 User-Defined Initially, this user-defined table is
set up to track different sewer
companies that service your
jurisdiction.
GEO Maint. Additional Information
77 User-Defined Initially, this user-defined table is
set up to track different electric
companies that service your
jurisdiction.
GEO Maint. Additional Information
Appendix A: CAD Tables
Page 137
Table Description Should contain entries for Used where
78 User-Defined Initially, this user-defined table is
set up to track different telephone
companies that service your
jurisdiction.
GEO Maint. Additional Information
79 User-Defined Initially, this user-defined table is
set up to track any other agencies
providing service to citizens in your
agency.
GEO Maint. Additional Information
81 Incident
Origin/Source
of Call
Different methods an incident can
be reported (e.g. E911, telephone,
alarm, mobile data terminal).
Dispatch/Incident Maint., CAD
Jurisdiction Control File Maint.
83 Incident -
Status/Dispos
ition
Different statuses for an incident
(e.g. false alarm, true alarm, cleared,
not cleared, etc.).
Dispatch/Incident Maint., CAD
Jurisdiction Control File Maint.
85 Dispatcher
Assignments
If your agency divides the
dispatcher workload for calls within
a jurisdiction, this table should
contain entries for names of groups
of beats (e.g. east-side beats, west-
side beats, etc.).
CAD Control, Subordinate Beat Maint.
88 CAD - Unit
Type
All types of police, fire, and EMS
units to be dispatched using CAD
(e.g. cruiser, canine unit, SWAT
team, fire engine, ambulance, etc.).
Unit Assignments Maint., Run Card
Assignment Maint., Incident Type
Maint.
127 Vehicle Type Different types of vehicles. CAD Jurisdiction Control File Maint.,
Incident Maint. Suspect Vehicle
Processing
169 Wrecker/Am
bulance
Company
If you have purchased Wrecker/
Ambulance Rotation, this table
should contain the names of wrecker
and ambulance companies.
Wrecker/Ambulance Rotation Maint.
301 Day of Week The seven days of the week. Run Card Maint.
302 Watch Type Different reasons your agency might
keep an eye on a particular house or
location (e.g. vacation, previous
victim, vacant, bank, etc.).
House Watch Maint.
703 Mutual Aid Two different situations: Mutual
Aid Given (by other agencies to the
responding agency for a call) and
Mutual Aid Received (from other
agencies to the responding agency
for a call).
System Tuning, Dispatch/Incident
Maint.
733 Equipment
Type
Different types of equipment in use
by units being dispatched (e.g.
battering ram, bolt cutter, ladder,
riot gear, HK MP5, etc.).
Unit Equipment Maint.
931 Alarm
Activation
Codes
Different types of alarms (e.g.
burglar, fire, silent, etc.).
CAD Jurisdiction Control File Maint.
Aegis Computer Aided Dispatch User’s Guide
Page 138
Table Description Should contain entries for Used where
2985 Mapping
Interface
Classes
If you have purchased the MapInfo
interface, this table should contain
entries for different mapping
classes.
Dispatch/Incident Maint.
2987 Wrecker/
Ambulance
Types
Different types of wreckers and
ambulances.
CAD Jurisdiction Control File Maint.,
Dispatch /Incident Maint., Wrecker/
Ambulance GEO Maint.
2989 Building
Type
Different types of buildings. Building/GEO Location Maint.,
Building/GEO Location Maint.
Window Format
2990 User-Defined Initially, this user-defined table is
set up to track various building
materials.
Building/GEO Location Maint.,
Building/GEO Location Maint.
Window Format
2991 User-Defined Initially, this user-defined table is
set up to track types of buildings
containing additional hazards.
Building/GEO Location Maint.,
Building/GEO Location Maint.
Window Format
2992 User-Defined Initially, this user-defined table is
set up to track various water sources
for fire fighting.
Building/GEO Location Maint.,
Building/GEO Location Maint.
Window format.
2993 User-Defined Initially, this user-defined table is
set up to track different levels of fire
extinguisher distribution.
Building/GEO Location Maint.,
Building/GEO Location Maint.
Window Format
2994 User-Defined Building/Location information Building/GEO Location Maint.,
Building/GEO Location Maint.
Window Format
2995 User-Defined Building/Location information Building/GEO Location Maint.,
Building/GEO Location Maint.
Window Format
2996 User-Defined Building/Location information Building/GEO Location Maint.,
Building/GEO Location Maint.
Window Format
2997 User-Defined Building/Location information Building/GEO Location Maint.,
Building/GEO Location Maint.
Window Format
2998 User -
Defined
Building/Location information Building/GEO Location Maint.,
Building/GEO Location Maint.
Window Format
2999 User-Defined Building/Location information Building/GEO Location Maint.,
Building/GEO Location Maint.
Window Format
3000 Monitor Type This table is defined by NWS. CAD Control
3003 E911 Phone
Position
If you have purchased the
CAD/E911 Interface, this table
should contain entries for all the
different phones used to answer
E911 calls (defined by the phone
company).
CAD Control
3005 Narrative - Authority codes for Incident Type Incident Type documents
Appendix A: CAD Tables
Page 139
Table Description Should contain entries for Used where
SRI Incident
Type
(PLITYP)
documents.
3006 Station Fire/EMS stations Unit Assignments Maint., GEO Maint.,
Run Card Assignment Maint., Tone
Code Maint.
3041 ESN/Venue
Cross
Reference
If you have purchased the
CAD/E911 Interface, this table
should contain entries for the ESN
codes coming from the phone
company data stream. See your
CAD Optional Modules
documentation for more
information.
Internally for the CAD/E911 Interface
3043 City/Venue
Cross
Reference
If you have purchased the
CAD/E911 Interface, this table can
be used to cross-reference city
names with venue codes. See your
CAD Optional Modules
documentation for more
information.
Internally for the CAD/E911 Interface
3501 Unit Mileage
Type
Different reasons for units to accrue
mileage (e.g. transporting prisoners,
patrol, fire run, etc.).
Unit Mileage Maint.
3502 Unit
Personnel
Position Type
Different positions or titles for
persons working for and/or with
your agency (e.g. officer, trainee,
COPS cameraman, etc.).
Unit Assignments Maint., Unit
Personnel Maint., Unit Manpower
Maint.
3503 Command
Function
Different dispatch commands.
These codes are defined by NWS
and should not be modified.
These codes require additional
information in the Alternate field.
Command Maint.
3504 Variable
Type
Different types of incident
information.
These codes are defined by NWS
and should not be modified.
These codes require additional
information in the Alternate field.
Command Maint.
3505 Secondary
Location
Nothing. This table will be used in
a future release of CAD.
Dispatch/Incident Maint.
3506 Tone Codes Tones that are not assigned to a call. Dispatch/Incident Maint.
3507 Name Types Different types of persons involved
in an incident (e.g. caller,
complainant, victim, witness,
suspect, etc.).
These codes require additional
information in the Alternate field.
Dispatch/Incident Maint.
Aegis Computer Aided Dispatch User’s Guide
Page 140
Table Description Should contain entries for Used where
3508 MDT Group
Codes
If using the CAD/MDT Interface,
names of groups of MDTs (e.g.
police, fire, all, etc.).
Dispatch/Incident Maint.
3509 Unit Status Different statuses for units.
These codes are defined by NWS
and should not be modified.
Dispatch/Incident Maint., CAD
Jurisdiction Control File
3510 Card File
Type
Different type class to group the
card file.
Dispatch/Card File
3511 Phone Type Different types of phone numbers
(e.g. pager, cellular phone, home,
work, fax, etc.)
Page 141
APPENDIX B
WINDOW FORMAT FIELDS
This table contains all of the fields you can use in your custom window formats:
Abbreviation Field Name Comments Output Only
Abbrev. Area ABAREA Yes
Abbrev. AsgBeat ABSUBB Yes
Abbrev. Beat ABBEAT Yes
Abbrev. Distrct ABEMSD Yes
Abbrev. Grid ABGRID Yes
Abbrev. Inc Typ INIABV Yes
Abbrev. Map ABMAP Yes
Abbrev. ORI Cod INSCOD Yes
Abbrev. Quadrnt ABFRQD Yes
Abbrev. RespORI INRABV Yes
Abbrev. Section ABSECT Yes
Abbrev. Source ABSORC Yes
Abbrev. Station ABSTTN Yes
Abbrev. Table07 ABTB07 Yes
Abbrev. Table65 ABTB65 Yes
Abbrev. Table66 ABTB66 Yes
Abbrev. Table67 ABTB67 Yes
Abbrev. Table68 ABTB68 Yes
Abbrev. Table72 ABTB72 Yes
Abbrev. Table73 ABTB73 Yes
Abbrev. Table74 ABTB74 Yes
Abbrev. Table75 ABTB75 Yes
Abbrev. Table76 ABTB76 Yes
Abbrev. Table77 ABTB77 Yes
Abbrev. Table78 ABTB78 Yes
Abbrev. Table79 ABTB79 Yes
Abbrev. Venue INVABV Yes
Abbrev. Wrecker ABWRCK Yes
Access Street INASTR Yes
Any E911 Calls E911 Will show an ‗E‘ if there are any calls Yes
Any Hold Calls HOLD Will show a ‗H‘ if there are any calls Yes
Area INAREA This field can be moved but it cannot be
deleted.
No
Aegis Computer Aided Dispatch User’s Guide
Page 142
Abbreviation Field Name Comments Output Only
Arrival Time(4) TMARV1 Yes
Arrival Time(6) TMARV2 Yes
Arrive/Clear ARVCLR No
Assigned Beat INSUBB This field should only be used if your agency
uses Dispatcher Assignments.
No
Beat INBEAT This field can be moved but it cannot be
deleted.
No
Call #01 CALL01 Up to 18 Active calls. Yes
Call #02 CALL02 All Call Queue lines must be added or
Call #03 CALL03 removed in sequence. Call Queue lines
Call #04 CALL04 are not mandatory in the Dispatch window.
Call #05 CALL05
Call #06 CALL06
Call #07 CALL07
Call #08 CALL08
Call #09 CALL09
Call #10 CALL10
Call #11 CALL11
Call #12 CALL12
Call #13 CALL13
Call #14 CALL14
Call #15 CALL15
Call #16 CALL16
Call #17 CALL17
Call #18 CALL18
Call Queue More MOREIN This field indicates if the Call Queue can be
rolled up or down (used in standard ―Work
with‖ windows). This will display a ‗ + - ‗.
Yes
Call Source INSORC This field can be moved but it cannot be
deleted.
No
Call Time(4) TMCAL1 You can use one or the other. Yes
Call Time(6) TMCAL2 Yes
Callers Name NMCALL The label for this field cannot be colored red. No
Census INCENS Yes
Command Line COMAND This field can be moved but it cannot be
deleted.
No
Complainant NMCOMP The label for this field cannot be colored red. No
Cross Street INCSCR No
Cross Street 1 INXSTR Yes
Cross Street 2 INYSTR Yes
Current Incident# INC#2 Yes
Dispatched ID# INDID# Yes
Appendix B: Window Format Fields
Page 143
Abbreviation Field Name Comments Output Only
Disptch Time(4) TMDSP1 You can only use one or the other. Yes
Disptch Time(6) TMDSP2 Yes
Elevation INELEV Yes
District INEMSD No
Quadrant INFRQD No
Fire Station INSTTN Yes
GEO Table #65 INTB65 Yes
GEO Table #66 INTB66 Yes
GEO Table #67 INTB67 Yes
GEO Table #68 INTB68 Yes
GEO Table #7 INTB07 Yes
GEO Table #72 INTB72 Yes
GEO Table #73 INTB73 Yes
GEO Table #74 INTB74 Yes
GEO Table #75 INTB75 Yes
GEO Table #76 INTB76 Yes
GEO Table #77 INTB77 Yes
GEO Table #78 INTB78 Yes
GEO Table #79 INTB79 Yes
Grid INGRID This field can be moved but it cannot be
deleted.
Yes
Hazard Warning1 WARN1 These fields display hazards Yes
Hazard Warning2 WARN2 as defined in the CAD Yes
Hazard Warning3 WARN2 Jurisdiction Control File. These fields must be
added and removed in sequence. Hazard
warn1 will also display CAD Messages.
Yes
Inc Type Group INTYPE This field can be moved but it cannot be
deleted.
No
Incident Type INITYP The label for this field cannot be colored red.
This field can be moved but it cannot be
deleted.
No
Last Incident# INC#1 Last Inc# created. Yes
Latitude INLATD Yes
License # INVLI# Yes
License State INVLIS Yes
Location INLSCR The label for this field cannot be colored red.
This field can be moved but it cannot be
deleted.
No
Location Type INLTYP This field can be moved but it cannot be
deleted.
No
Longitude INLONG Yes
Map Refrence INMAP Yes
Aegis Computer Aided Dispatch User’s Guide
Page 144
Abbreviation Field Name Comments Output Only
Narrative Line1 NARR1A Type A Narrative lines are No
Narrative Line1 NARR1B 45 characters long. Type B No
Narrative Line2 NARR2A Narrative lines are 70 No
Narrative Line2 NARR2B characters long. No matter No
Narrative Line3 NARR3A what the type, Narrative lines No
Narrative Line3 NARR3B must be added or removed No
Narrative Line4 NARR4A in numeric sequence. You cannot have both
types of narrative line 1,2, etc.... You can mix
A‘s & B‘s, 1A,2B, etc....
No
Narrative Line4 NARR4B No
Narrative Line5 NARR5A No
Narrative Line5 NARR5B No
Narrative Line6 NARR6A No
Narrative Line6 NARR6B No
Nature of Call INDESC No
Phone Number INPHON No
Primary Unit INUNT1 No
Priority INPRTY This field can be moved but it cannot be
deleted.
No
Received ID# INRID# Yes
Report Required INRPT No
Responding ORI # INRORI This field can be moved but it cannot be
deleted.
No
Secondary Unit INUNT2 No
Section INSECT This field can be moved but it cannot be
deleted.
No
Status INSTAT This field can be moved but it cannot be
deleted.
No
Units Sent N#SENT Yes
Units to Send IN#UNT Yes
Venue INVENU This field can be moved but it cannot be
deleted.
No
Wreckr District INWRKD No
Page 145
APPENDIX C
CALL QUEUE FIELDS
This table contains all of the fields available in call queues.
Abbreviation Field Name
GEO—Access Street SASTR
GEO—Area SAREA
GEO—Beat SBEAT
GEO—EMS District SEMSD
GEO—Fire Quadrant SFRQD
GEO—Grid SGRID
GEO—Location SLOC1
GEO—Location SLOC2
GEO—Location SLOC3
GEO—Location SLOC4
GEO—Location Common Name SCOMN
GEO—Location Cross Streets SXST1
GEO—Location Cross Streets SXST2
GEO—Location Type SLTYP
GEO—Map Reference SMAPR
GEO—Section SSECT
GEO—Station SSTTN
GEO—Table #07 STB07
GEO—Table #65 STB65
GEO—Table #66 STB66
GEO—Table #67 STB67
GEO—Table #68 STB68
GEO—Table #72 STB72
GEO—Table #73 SOTHR
GEO—Table #73 STB73
GEO—Venue SVENU
GEO—Venue Abbreviation SVABV
GEO—Wrecker District SWRKD
Hazards(A)—Any Address Hzrds SAANY
Hazards(A)—Building SABLD
Hazards(A)—Career Criminal SACRM
Hazards(A)—Case Suspect SACSS
Hazards(A)—GEO Narrative SAGEO
Aegis Computer Aided Dispatch User’s Guide
Page 146
Abbreviation Field Name
Hazards(A)—Gun Permit SAGPS
Hazards(A)—Gun Registration SAGRS
Hazards(A)—House Watch SAHWS
Hazards(A)—Known Offender SAKOS
Hazards(A)—Order of Protect SAOOP
Hazards(A)—Prior Incident SAPIS
Hazards(A)—Wants/Warrants SAWWS
Hazards(N)—Any Name Hazards SNANY
Hazards(N)—Career Criminal SNCRM
Hazards(N)—Case Suspect SNCSS
Hazards(N)—Gun Permit SNGPS
Hazards(N)—Gun Registration SNGRS
Hazards(N)—Known Offender SNKOS
Hazards(N)—Wants/Warrants SNWWS
Hazards(QC)—Any Quick Hzrds SQANY
Hazards(QC)—Interface SQCIC
Hazards(QC)—Property SQCPC
Hazards(QC)—Suspect Vehicle SQCVC
Hazards(QC)—Warrant SQCWC
Incident—Abbreviation SIABV
Incident—Number SINC4
Incident—Number (12) SRINC
Incident—Number/ORI Code (6) SICOD
Incident—Priority SPRTY
Incident—Responding ORI Abrv SRABV
Incident—Responding ORI Code SSCOD
Incident—Responding ORI # SRORI
Incident—Status SSTAT
Incident—Type SITYP
Incident—TypeGroup STYPE
Interface—Alarm Number SALRM
Interface—Fire/EMS Run Card# SRCRD
Interface—Response Level# SRLVL
Other—Alarm (Y/N) SALMY
Other—Call Taker ID# SRID#
Other—Call Taker ORI # SROR#
Other—Call Taker Shift SSHFT
Other—Dispatcher ID# SDID#
Other—Dispatcher ORI # SDOR#
Other—From Other Source SOSRC
Appendix C: Call Queue Fields
Page 147
Abbreviation Field Name
Other—Nature of Call SDESC
Other—Quick Call (Y/N) SQUIK
Other—Report Writing (Y/N) SRPTW
Other—Source SSORC
Other—Sub Beat Code SSUBB
Other—Valid QC GEO Address SVGEO
Other—Valid Records Q.C. SRCEQ
Time—Arrival SAR1T
Time—Call SCALT
Time—Dispatch SDSPT
Time—Entry/E911 SENTT
Unit—# Sent S#USN
Unit—# to Send S#UNT
Unit—Arrived SARRV
Unit—Dispatched SDISP
Unit—Unit #01 UNT01
Unit—Unit #02 UNT02
Unit—Unit #03 UNT03
Unit—Unit #04 UNT04
Unit—Unit #05 UNT05
Unit—Unit #06 UNT06
Unit—Unit #07 UNT07
Unit—Unit #07 UNT08
Unit—Unit #09 UNT09
Unit—Unit #10 UNT10
Unit—Unit #11 UNT11
Unit—Unit #12 UNT12
Vehicle—License # SVLI#
Vehicle—License State SVLIS
Vehicle—License Type SVLIT
Vehicle—License Year SVLYR
Page 149
APPENDIX D
DISPATCH ENTRY COMMANDS
The following command descriptions assume you are using a space character for your Different
Command Separator and a comma character for your Like Command Separator.
When you are in the Dispatch Entry window, if you are unsure of the syntax of a CAD command, on
the CAD command line simply type a question mark, a space, and the command in question. For
example, ? DSP. This will display the syntax of the command on the command line.
NOTE: All commands are based on New World defaults. The commands may be different if you have
customized your CAD commands, but their functionality is the same.
AAP uuuuuu AAP uuuuu1,uuuuu2,uuuuu3
At Scene 1, Available This command changes the status of a unit (uuuuuu) to ―At Scene 1, Available,‖ indicating that the
unit is available for other calls. You can change the status of any number of units
(uuuuu1,uuuuu2,uuuuu3) with this command.
AA2 uuuuuu
At Scene 2, Available This command changes the status of a unit (uuuuuu) to ―At Scene 2, Available,‖ indicating that the
unit is available for other calls. You can change the status of any number of units
(uuuuu1,uuuuu2,uuuuu3) with this command.
ADN iiiixx text ADN iiiixx,iiiixx text
Add Narrative This command adds additional information (text) to the narrative for an incident (iiiixx) without going
through narrative processing. The entire command line can be used. The same text may be added for
more than one incident. The text begins after the Different Command Separator. CAD automatically
adds a time stamp at the end of the narrative line.
ADS uuuuu1,uuuuu2… uuuuu3
Assist Dispatch This command is used to assist another unit. If on a call, the current incident that a unit is on will
automatically be placed at the top of a unit‘s call stack. Any unit statuses other than Off Shift or Out of
Service Repair are valid statuses that the unit can be in when the command is executed. This enables a
dispatcher to send units to assist another unit regardless of their status.
AEN uuuuu1,uuuuu2… uuuuu3
Assist En route This command is used to assist another unit. If on a call, the current incident that a unit is on will
automatically be placed at the top of a unit‘s call stack. Any unit statuses other than Off Shift or Out of
Service Repair are valid statuses that the unit can be in when the command is executed. This enables a
dispatcher to send units to assist another unit regardless of their status.
Aegis Computer Aided Dispatch User’s Guide
Page 150
AIN iiiixx
Display Additional Incident Numbers This command displays a small window that lists the responding ORIs and corresponding incident
numbers for a call.
ALI
Alarm Inquiry If your agency has purchased Alarms Management, you can use this command to access Alarms
Management Inquiry. See your Alarms Management user‘s guide for more information.
ALP ALP panel#
Alarm Location Name (Business Jacket) If your agency has purchased Alarms Management, you can use this command to transfer alarm type
and disposition information to the Alarms module. Calls that have been initiated with this command or
cleared using a pre-defined alarm disposition are automatically transferred to the Alarms module.
Refer to your Alarms Management documentation for more information.
AMB iiiixx AMB iiiixx tttt
Ambulance Rotation If your agency has purchased Wrecker/Ambulance Rotation, you can use this command to display a list
of available ambulances of the type (tttt) you specify for the area of the incident (iiiixx) you specify. If
you do not specify a type code, CAD uses the default ambulance type code specified in CAD
Jurisdiction Control. Refer to your CAD Interfaces documentation for more information.
ASG uuuuuu iiiixx grp ASG uuuuu1,uuuuu2,uuuuu3 iiiixx grp
Assign MDT Unit to Incident If your agency has purchased the CAD/MDT Interface, you can use this command to assign an MDT
unit (uuuuuu) to an incident (iiiixx). This sends incident information to the MDT. The MDT unit can
subsequently dispatch itself to the incident and change its own status information. The group code
(grp) can be entered to send the incident information to a group or multiple groups of MDTS. Refer to
your NEW WORLD MDT documentation for more information.
ASP uuuuuu ASP uuuuu1,uuuuu2,uuuuu3 ASP uuuuuu iiiixx ASP uuuuu1,uuuuu2,uuuuu3 iiiixx
Dispatch and Arrive at Scene This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Arrived
at Scene‖ and records the arrival date/time for the incident (iiiixx) if the unit is the first to arrive. If the
specified unit has already been dispatched to the incident, do not include the incident number. If the
specified unit has not been dispatched to the incident, include the incident number. If this is the initial
dispatching for the incident (the specified unit is the first dispatched and the first to arrive), the dispatch
date/time and arrival date/time are recorded for the call.
This command may be used to arrive units that are en route to separate scenes. To accomplish this, use
the format ASP uuuuu1,uuuuu2.
Appendix D: Dispatch Entry Commands
Page 151
AS2 uuuuuu AS2 uuuuu1,uuuuu2,uuuuu3 AS2 uuuuuu addr AS2 uuuuu1,uuuuu2,uuuuu3 addr
At Scene 2 This command changes the status of a unit (uuuuuu) to ―At Scene 2,‖ indicating that the unit is
currently at the second scene of the previous incident. You can change the status of any number of
units (uuuuu1,uuuuu2,uuuuu3) with this command. Secondary location may also be added to his
command.
BET iiiixx
Units within Incident Beat If your agency is using Beat Recommendations, this command displays the Police Recommendations
window, which lists available units within the incident (iiiixx) beat. These units are followed by
available units in beats specified as backups to the incident beat. If the incident type record for the call
specifies a particular unit type for response to the incident, only units of that type are displayed.
If your agency is not using Beat Recommendations, all available units are listed in the Police
Recommendations window.
BOL O
Be on the Lookout – Outside Alerts The BOL O command is used to input information that will be sent to MCT units and/or CAD users.
BOL M
Be on the Lookout – Miscellaneous Items The BOL M command can be used to input information that will be sent to MCT units and/or CAD
users.
BOL P
Be on the Lookout – Crimes Against Persons or Property The BOL P command is used to input information that will be sent to MCT units and/or CAD users.
BOL V
Be on the Lookout – Vehicles The BOL V command can be used to input information that will be sent to MCT units and/or CAD
users.
BOL W
Be on the Lookout – Wanted / Missing Persons The BOL W command can be used to input information that will be sent to MCT units and/or CAD
users.
Aegis Computer Aided Dispatch User’s Guide
Page 152
CAP uuuuuu CAP uuuuu1,uuuuu2,uuuuu3 CAP uuuuuu disp CAP uuuuu1,uuuuu2,uuuuu3 disp
Clear Unit, Available This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Unit
Available‖ and clears the incident if the specified unit is the last unit assigned to the incident.
Disposition (disp) can also be used when clearing the unit. The unit number, date, time and reason
information are recorded in Work with Status/Disposition.
CCP iiiixx CCP iiiix1,iiiix2,iiiix3 CCP iiiixx disp CCP iiiix1,iiiix2,iiiix3 disp
Clear Call This command clears a call (iiiixx) or calls (iiiix1,iiiix2,iiiix3) and changes the status of all assigned
units to ―Unit Available.‖ This also creates a record in Work with Incidents containing the time the call
is cleared and all other information for the call. Dispositions (disp) can also be used when clearing a
call.
CDA iiiixx bbbb
Change Assigned Beat If your agency is using Dispatcher Assignments, this command allows you to change the assigned beat
(bbbb) of any call (iiiixx) within the call queue.
CHS uuuuuu ssss
Change Current Status The CHS command can be used to change the current station assignment for a unit. This command
should be used with caution; it affects the run card recommendations and which stations are toned out
when using the tone interface.
Once the command is executed, the Unit Assignments Maintenance window will show the change in
the Current Station field.
If this command is run without a station (CHS uuuu), then the unit‘s current station will revert to its
assigned station.
CHU uuuuuu CHU uuuuu1,uuuuu2,uuuuu3
Change Unit This command displays the Unit Assignments Maintenance window, where you can maintain
information for the unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) specified.
CID dddd
Change ID This command allows you to change the ID# field in the CAD Control window so that you do not have
to exit the Dispatch window.
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CIF iiiixx
Clear Incident Flag This command clears the incident flag in the call queue for a specific incident. The flags are: I =
Incident Changed; N = Narrative Changed; C = Both Narrative and Incident Changed.
CLA iiiixx ssss
Clear All Units from a Station The CLA (clear all assigned) command is used in conjunction with station dispatch. This command
clears all assigned units from a station. For example, if a runcard is setup to allow station dispatch and
that station is then assigned to an incident, the units that are assigned but not dispatched may be cleared
by using the CLA command.
This command is most likely to be used by rural or volunteer agencies. If the dispatcher does not know
which unit is going to respond first to an incident, the entire station may be assigned. When the first
unit arrives, the dispatcher may assign that unit to the incident. The remaining units may be cleared
from the incident using the CLA command.
CLP iiiixx pppppppp st
Enter/Change License Plate This command records a license plate number (pppppppp) and a state (st) and checks the vehicle
database for associated hazards.
CLS ON clss CLS OFF clss
Turn Class On or Off If your agency has purchased the MapInfo Interface, you can use this command to turn on or off any
class (clss) of objects on the map. Classes are like transparent layers that can be placed on and pulled
off the map. These classes hold objects that have a common bond. For example, one class would be
all of the fire hydrants. To show all of the fire hydrants, turn that class on. To hide all of the fire
hydrants, turn that class off. Other classes include incidents of each type, units by type and status,
streets, and many other objects seen on the map.
CMT # 2 CD
Change Monitor Type Where # represents the current status monitor number you would like to change (Status #1, Status #2,
Status #3, or Status #4). The 2 represents the type you would like to change it to. CD represents the
Combined Dispatch Code or Dispatcher Assignment to change the monitor to and is optional.
CNA uuuuuu
Case Number Assignment The CNA command takes the information from a CAD incident and creates a ―shell‖ of a case. This
case can then be accessed via Work with Cases.
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CP1 iiiixx ORI or ORI code CP1 iiiixx ORI tttt P CP1 iiiixx ORI tttt F CP1 iiiixx ORI tttt E
Copy Incident This command copies an existing call (iiiixx) in another ORI (ORI) or ORI code (ORI code). You can
change the incident type by entering an incident type (tttt) and incident type group code (P, F, or E).
All times from the original call are used in the new call.
CP2 iiiixx ORI or ORI code CP2 iiiixx ORI tttt P CP2 iiiixx ORI tttt F CP2 iiiixx ORI tttt E
Copy Incident (updated time) This command copies an existing call (iiiixx) in another ORI (ORI) or ORI code (ORI code). You can
change the incident type by entering an incident type (tttt) and incident type group code (P, F, or E).
Creation time of the original call is updated to reflect the time this command is used.
DOT DOT dot# DOT hazmat
Hazardous Materials Interface If your agency has purchased Hazardous Materials Interface, you can use this command to access the
Hazardous Materials database. If you enter a correct DOT number (dot#) or hazardous material name
(hazmat), you will go directly to the specified record in Inquiry mode. If you do not specify a DOT
number or hazardous material name (or if your entry does not match an existing record), the Hazardous
Material Prompt appears where you can choose from existing records.
DSP uuuuuu iiiixx DSP uuuuu1,uuuuu2,uuuuu3 iiiixx
Dispatch Unit to Incident This command assigns a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to an incident (iiiixx).
This changes the unit status to ―Dispatched.‖ If this is the first unit dispatched, the dispatch date and
time are recorded for the incident.
Units are eligible for dispatch only if they have a status of ―Available,‖ ―Assigned,‖ ―Moveup,‖ or any
of the three statuses specified in the Additional Recommendation Statuses fields in CAD Jurisdiction
Control.
DS1 uuuuuu DS1 uuuuu1,uuuuu2,uuuuu3 DS1 uuuuuu addr DS1 uuuuu1,uuuuu2,uuuuu3 addr
Depart Scene 1 This command changes the status of the specified unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to
―Depart Scene 1.‖ Secondary location (addr) information is optional.
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DS2 uuuuuu DS2 uuuuu1,uuuuu2,uuuuu3
Depart Scene 2 This command changes the status of the specified unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to
―Depart Scene 2.‖
EDA Assignment Code EDA Enter Dispatch Assignment This command, when entered with an assignment code after the EDA command, will display only
incidents from this particular dispatch assignment code. Entering this command without an assignment
code will display all the codes for that jurisdiction.
ENR uuuuuu ENR uuuuu1,uuuuu2,uuuuu3 This command changes the status of the specified unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to
―Enroute.‖
EQP EQP eeee EQP eeee mmmmmm
Unit Equipment Inquiry This command allows you to display a list of all units with a specific Equipment Type (eeee). You can
also specify a minimum measurement/quantity (mmmmmm) for the equipment.
EVT eeee iiiixxxx [text] EVT eeee uuuu [text]
Event Enables a time/date stamp to be added to an incident for a fire specific, user-defined activity and also
adds a note to the radio log of a call, unit log, monitors and/or secondary location.
EXC uuuuu1,uuuuu2
Exchange Units This command exchanges a unit which is available (uuuuu1) with a unit which is on a call (uuuuu2). It
will place the available unit (uuuuu1) in the dispatch status.
EX2 uuu1,uuu2
Exchange Units This command is very similar to the EXC command except the units that are exchanged are
permanently switched in the file. This applies for the primary or secondary units.
GEO addr
GEO Validation This command displays the GEO Prompt in inquiry mode for the address (addr) you specify. If there
is incident information in the work area, you can enter this command without specifying an address.
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HYD iiiixx
Display Hydrants If your agency is using Fire Records, you can use this command to display Work with Hydrants, which
lists fire hydrants located near the incident (iiiixx) location.
HZD iiiixx
Display Incident Alert Notifications This command displays the Hazardous Warnings Detail window for a specific incident, which lists all
checks performed at the time the incident (iiiixx) was created.
HZI
Display Hazards This command will allow you to display hazards associated with an address, name, plate, or driver‘s
license number. This command allows access to this information without having to leave the Dispatch
screen. An incident does not need to be displayed when this command is used.
IFD IFD iiiixx
Display NCIC Requests If your agency has purchased the State/NCIC Interface, you can use these commands to view responses
from the state. IFD displays all new responses in the order received. If there are no new responses,
IFD displays Work with State/NCIC Interface History.
If your agency has purchased the State/NCIC Interface and the CAD/NCIC Interface, IFD iiiixx
displays all responses for the specified incident in the order received. If there are no responses for the
specified incident, IFD iiiixx displays Work with State/NCIC Interface History with no entries listed.
IFS frmt IFS frmt iiiixx IFS frmt Uuuuu Text
Send NCIC Request If your agency has purchased the State/NCIC Interface, you can use the IFS frmt command to display
a request format (frmt) to send to the state.
If your agency has purchased the State/NCIC Interface and CAD/NCIC Interface, you can use the IFS frmt iiiixx command to display a request format (frmt) and log the incident number (iiiixx) in the
State/NCIC Interface history file for the request and the response. When the state returns a request,
unit number is automatically attached to the response in Work with NCIC History.
If a unit is sent with the request, the unit will be attached to the send request in Work with NCIC
History. When the state returns the routing number the NWS software will automatically attach the
unit number to the response in Work with NCIC History. Text (Text) can also be included with the
command.
IFV frmt variables IFV frmt variables iiiixx
Send NCIC Request If your agency has purchased the State/NCIC Interface and CAD/NCIC Interface, you can use these
commands to send requests to the state directly from the command line. Refer to your State/NCIC
Interface and CAD/NCIC Interface documentation for more information.
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INC iiiixx
Change Incident This command displays an active incident (iiiixx) in the work area in Change mode. This command
prevents other users from using the same command for the same incident until you clear the work area.
If you do not want to change the incident, the INQ command is suggested.
IND iiiixx Enter Dispatch Units This command displays the Dispatch Units window, where you can dispatch Fire or EMS units for an
incident (iiiixx) according to your Run Cards.
INQ iiiixx Incident Inquiry This command displays an active incident (iiiixx) in the work area in Inquiry mode.
INS uuuuuu INS uuuuu1,uuuuu2,uuuuu3
In Station This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―In
Station,‖ indicating that the unit is currently in the station.
LNK iiiixx,iiiixx LNK iiiixx,iiiixx text LNK iiiixx,?
Link Incidents This command is used to link incidents together. The link command is similar to the ADN command in
that it allows you to add text to the narrative of multiple incidents. When using the command, a
minimum of two incident numbers (iiiixx) are required. Unlike the ADN command, text is not
mandatory. If using the command without text a message will be written to the narrative of each
incident stating that they have been linked.
A call may be linked to a cleared incident by using the ―?‖ after the first incident. This will display a
window that enables you to select the cleared incident.
LOC addr;venue distance
Locate Address If your agency has purchased the MapInfo Interface, you can use this command to zoom the map
display on any location (addr) and venue (venue) at any given distance (distance). Venue must be
separated from the location information by a semicolon. Distance is optional, and if none is specified,
the default zoom distance in the CAD Interface Setup is used. Typically, the distance is some factor of
a mile (e.g., 1.0, 5.0, .5, etc.). This command does not require the address to be associated with an
incident or unit.
MDT
Send Message to MDT If your agency has purchased the CAD/MDT Interface, you can use this command to access the Send
MDT Message window in which you can enter a free-form message to be sent to an MDT unit or to an
MDT group (if supported by your Message Switch).
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MLG uuuuuu
MLG uuuuuu S/E/T mmmmm iiiixx
Unit Mileage This command allows you to create a new mileage record for a unit, or change a unit‘s existing
mileage.
Parameters Description
uuuuuu Unit ID code
S/E/T S = Starting Mileage
E = Ending Mileage
T = Total Mileage
mmmmm Mileage amount
iiiixx Incident number
If you enter this command with just a unit number (MLG uuuuuu), the Work with Mileage window
will appear for that unit. If you use this command with all of the parameters, a mileage record will be
automatically created for the unit.
MOV uuuuuu iiiixx ssss
Move-up This command updates station (ssss) information for a unit (uuuuuu) for the time the specified incident
(iiiixx) is active. The unit‘s status changes to ―Moveup,‖ and the Current Station in Unit Assignments
Maintenance reflects the station specified. Typically, this is used when a fire unit moves to another
station to cover for units from that station that are busy with a call.
NAM iiiixx last,first,middle
Add a Name to Narrative This command adds a name (last,first,middle) to incident (iiiixx) narrative without going through
narrative processing. This command also displays Global Name Inquiry, positioned to the entry most
closely matching the name you add. This allows you to view existing information for the individual.
NAR iiiixx
Narrative Window This command displays a narrative entry window for an incident (iiiixx). This allows you to enter
narrative without leaving the Dispatch window. This is different from the NRW command in that it
enables you to enter an unlimited amount of text. The text can also be modified at a later time.
NOT NOT tttt text
Note Pad The NOT command displays Work with Note Pads, where you can add, change, or delete Note Pad
records (similar to electronic Post-it® notes). You can also specify a type (tttt) and text (text) to create
a Note Pad record without leaving the Dispatch window. When the NOT command is executed with a
type (NOT tttt), the Work with Note Pads window will appear reset to that type.
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NRW iiiixx
Display Narrative Window This command displays a narrative entry window for an incident (iiiixx) over the bottom portion of the
dispatch window. This allows you to enter narrative without leaving the Dispatch window. The
narrative is time stamped; it cannot be changed at a later date.
OFS uuuuuu OFS uuuuu1,uuuuu2,uuuuu3
Unit Off Shift This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Off
Shift.‖ Units with this status do not appear on Unit Status Monitors. You can only use this command
for units with statuses of ―Available,‖ ―Report Writing,‖ or ―Out of Service.‖
OND The OND command is used to display a list of personnel and their current statuses. The current status
consists of being logged on a terminal/PC or in a unit (indicating whether or not the unit is a MDT
unit). The individual may then have a message sent to them.
This command requires that each user on the system have a unique AS/400 user profile.
If the recipient of the message is using a MDT unit then the message will be sent to the unit. If they are
logged on to a terminal/PC then an AS/400 message will be sent. If they are not on a MDT unit or on a
terminal then an email message will be sent. The default email address is set up in the employee‘s
personnel file.
To use the OND command, it must be added to the Work with Commands/Function Keys window. The
User Profile field is mandatory and must be populated with the employee‘s user profile or the
employee may not show up on the Work with Personnel Status window.
ONS uuuuuu ONS uuuuu1,uuuuu2,uuuuu3 OFS uuuuuu bbbb OFS uuuuu1,uuuuu2,uuuuu3 bbbb
Unit On Shift This command displays the Unit Assignments Maintenance window for the unit (uuuuuu) specified,
where you can press <Enter> to change the status of the unit to ―On Shift.‖ Unit Assignments
Maintenance allows you to update the personnel, assigned beat, assigned station, and other unit
information before actually changing the status of the unit. If you specify a beat (bbbb) code, the
assigned beat for the unit is updated and the Unit Assignments Maintenance window does not appear.
PAC iiiixx
Assign Incident for PACE Operators If your agency has purchased the PACE optional Module, you can use this command to create a PACE
record from an incident (iiiixx) for use by the PACE operators.
PAG This command displays the Send Page window (PG0100).
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PAN n PAN e PAN s PAN w
Move Center of Map If your agency has purchased the MapInfo Interface, you can use this command to pan the Mapping
display by half a window in any of the four cardinal directions (n for north, e for east, s for south, or w
for west).
PLT pppppppp tttt
Plate Information This command searches the vehicle database according to the plate number (pppppppp) and vehicle
type (tttt) you specify and displays the Vehicle Inquiry window, where you can access additional
vehicle information.
PRC iiiixx uuuuuu The PRC command can be used to send a snapshot of information to the unit‘s station on a rip and run.
The command sends a transmission to the unit‘s station in the ―cleared‖ format. The iiiixx in this
example represents the incident number and the uuuu the unit number.
PRT iiiixx printerid
Send Incident Information to MDT Printer If your agency has purchased the MDT Interface, you can use this command to send incident (iiiixx)
information to a printer (printerid) attached to an MDT at a law enforcement, fire or EMS station.
This command is primarily used to send information pertaining to a call to fire and EMS stations before
units leave the station.
QCE QCE tttt;location QCE uuuuuu tttt pppppppp st;location;description
Quick Call Entry These commands create Quick Calls, which are typically used to track units on traffic stops, motorist
assistance calls, court appearances, and other stops that do not require Incident Reports. They are
numbered differently than regular calls, and are listed in Work with Quick Calls when cleared rather
than in Work with Incidents.
When Quick Calls are entered, GEO validation may occur depending on the Validate Address entry in
CAD Jurisdiction Control for your home ORI. All Quick Calls must be GEO validated before the call
can be cleared.
The QCE command, entered by itself, displays the QCE/RCE Prompt window. This window contains
data fields for Unit, Incident Type, Location, License Plate, License Plate State, and Description. The
only mandatory fields are Incident Type and Location.
You can create Quick Calls directly from the command line without using the QCE/RCE Prompt
window. This method requires exact formatting but can be very efficient when mastered. If formatting
errors occur, the QCE/RCE Prompt window appears.
The following information can be entered on the command line:
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Information Mandatory Comments
Unit (uuuuuu) No If you do not include a unit number, remember to use two
Different Command Separators between the QCE command
and the Incident Type code. If you enter an invalid unit
number, the call drops into the Call Queue, but no unit is
attached to the call.
Incident Type
(tttt) Yes Each Incident Type code is associated with an Incident Type
Group code—P (police), F (fire), or E (EMS). The Incident
Type Group code is defaulted with the Agency Type code in
Jurisdiction Control for your home ORI.
Location
(location)
Yes Location information must be preceded by a semicolon (;)
character. Street Address, Cross Street, and Common Name
Location Types can be used, but they must be formatted as
discussed in the Incident Location section of the CAD
User‘s Guide.
License Plate
State (st) No If your agency has purchased the State/NCIC and
CAD/NCIC Interfaces, you can use this field in conjunction
with the License Plate field to send NCIC requests to the
state. This also depends on entries in the Incident Type
record and setup of the Interfaces.
If no state is entered, the default state (typically your home
state) in CAD Jurisdiction Control for the responding ORI is
used.
License Plate
(pppppppp)
No If your agency has purchased the State/NCIC and
CAD/NCIC Interfaces, you can use this field in conjunction
with the License field to send NCIC requests to the state.
This also depends on entries in the Incident Type record and
setup of the Interfaces.
Description
(description)
No Descriptions must be preceded by a semicolon (;) character.
This information can be found in the Nature of Call field
after the call is cleared.
The responding ORI for a Quick Call is determined by the following:
1. The ORI of the assigned unit (if a unit has been assigned).
2. The ORI of the incident location (if it has been GEO validated).
3. Your home ORI.
QCR iiiixx
Change Quick Call to Regular Call This command changes a Quick Call to a regular incident. In addition to the regular call being created,
the original quick call is retained in the Work with Quick Calls window.
QENT
Quick Entry This command is used to create a new incident and pull it back up so that changes/additions may be
made to it. This command is the equivalent of creating an incident and then pulling it back up via the
INC command.
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RCE RCE tttt;location RCE uuuuuu tttt st pppppppp;location;description
Rapid Call Entry These commands create Rapid Calls, which function nearly the same as Quick Calls. The formatting of
Rapid Calls is exactly the same as that for Quick Calls. The difference between the two is the number
assigned to each and the location of the call information after the call is cleared. Rapid Calls are
numbered using the standard incident counter, and are listed in Work with Cleared Calls and Work with
Incidents when cleared.
For more information on Rapid Calls, see the section titled About Quick Calls and Rapid Calls in the
CAD System Administrator's Guide.
RCF RCF name RCF name type
Card File Use this command to access the New World Systems Card File. If a name is entered (RCF name), the
Card File will be positioned to that name. If a name and type are entered (RCF name type), the Card
File will be positioned to the name within the specified type.
RCMD
Recommend Unit This command must be setup as a function key. It is used to access the Fire/EMS Recommendations
window. Before using this command, a call must be active in the Dispatch Entry window. The codes
used to dispatch, place on standby, etc, are set-up on an individual basis and will therefore vary by
customer.
RCS shift RCS shift unit RCS ?
Roll Call This command is used to access the Work with Roll Call window. Work with Roll Call allows you to
set up units for a specific shift, on/off shift the units, and activate/deactivate the units.
RES uuuuuu
Resend Dispatch Information to Mobile Unit This command resends the dispatch information to mobile units. The unit must be on a call; the call
they are on is the one that will be resent. The command can be used with multiple units (each unit will
be sent a dispatch command). This command is most useful when using field reporting, as it requires a
―Dispatch message‖ to create a case report.
RIP iiiixx ssss
Print Rip and Run This command reprints the rip and run for a specific unit for a specific station.
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ROA ROA uuuuuu
Roll Additional Unit Column This command rolls the additional unit column (units with an Additional Recommendation Status as
specified in CAD Jurisdiction Control) in a type 4 unit status monitor down one page or to the bottom
of the page, or it positions the column with the unit (uuuuuu) you specify at the top.
ROI ROI uuuuuu
Roll Incident Column This command rolls incident information in status monitors down one page or to the bottom of the
page, or it positions the list to the incident associated with the unit (uuuuuu) you specify at the top.
ROL ROL uuuuuu
Roll Monitors (all columns) This command rolls all columns in unit status monitors down one page (if all information does not fit in
a column) or to the bottom of the page, or it positions the list with the unit (uuuuuu) you specify at the
top.
ROM ROM T
Roll Message The roll command enables the message monitor to roll down one page at a time. Adding a space and a
―T‖ at the end of the command will cause it to reposition to the top of the messages.
ROQ
Roll Call Queue This command rolls the call queue monitor down one page.
ROT iiiixx tttt
Wrecker Rotation If your agency has purchased Wrecker/Ambulance Rotation, you can use this command to display a list
of companies with wreckers of the type (tttt) you specify, assigned to the wrecker district associated
with the location of the incident (iiiixx). If no type is entered, the default wrecker type in CAD
Jurisdiction Control for the responding ORI is used.
ROU ROU uuuuuu
Roll Units This command rolls the unit column in unit status monitors down one page (if all information does not
fit in a column) or to the bottom of the page, or it positions the list with the unit (uuuuuu) you specify
at the top.
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RRC uuuuuu iiiixx
Reroute Unit, Clear Incident This command takes a unit (uuuuuu) off its current call and dispatches it to a different incident (iiiixx).
The original incident is cleared, and a line of narrative for the original incident notes the unit number
and time rerouted. Any other units assigned to the original incident receive ―Unit Available‖ status.
RRN uuuuuu iiiixx
Reroute Unit, Incident Not Cleared This command takes a unit (uuuuuu) off its current call and dispatches it to the incident (iiiixx)
specified. The first incident is not cleared and is reprioritized in the call queue if no other unit is
assigned to it. This command also writes a line of narrative to the first incident indicating the unit
number and time rerouted.
SBY uuuuuu iiiixx SBY uuuuu1,uuuuu2,uuuuu3 iiiixx
Standby This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Standby‖
for an incident (iiiixx). This status is typically used to indicate that a unit is in station and can go to the
incident if necessary.
SHD
Schedule Use this command to pull up the Work with Scheduled Calls window. This window allows a dispatcher
to schedule a call for a future date or time. The dispatcher has the option to automatically create a call
when the scheduled date/time occurs or to send a message until the schedule is checked and the event
record disposed of. This command is useful for scheduling events such as funeral escorts, animal
complaints, abandoned autos, etc.
SHM
Scheduled Messages The SHM command accesses the Work with Scheduled Messages window and displays all scheduled
CAD messages.
SKL xxxx The SKL command can be used to display all personnel who match the desired keyword and are on-
shift. In order for the employee to display, two things must be set up in the Personnel Maintenance
window. The employee must be in an active status in the Status field and the particular course needs to
be assigned to the employee. This is accomplished by using the <F7> key on the Personnel
Maintenance window and adding the desired skill. These skills are set up in table 400 and are assigned
to the individual courses.
The xxxx following the command represents a skill code.
SND ORI text SND userid text SND abbreviatedori text
Send Dispatch Entry Messages This command allows you to send messages (text) to other CAD users. You can send a message to all
users of a jurisdiction (determined by the user‘s ORI setting in CAD Control) by specifying the entire
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ORI (ORI) or by specifying the abbreviated ORI code (abbreviatedori). You can also send a message
to a specific user by specifying a valid user ID (userid).
SRI tttt P SRI tttt F SRI tttt E
Special Response Information This command displays Incident Type Inquiry for the specified incident type (tttt) and incident type
group (P, F, or E). You can also access any existing special response narrative for the incident type.
SRN iiiixx
Display Special Run Card Narrative This command displays the narrative attached to a run card. The run card must be attached to an
incident (iiiixx) for this to occur.
STK uuuuuu
Stack Units This command will access the Work with Stacked Calls window. If your agency has the Work With
Stack field set to ―Y‖ in System Tuning, then this command will allow a unit‘s calls to be removed
from the stack, placed in arrive status, moved to the top, and put on/off hold. If the flag is set to ―N,‖
then the available options are remove, add, and dispatch.
TDD text
TDD Communications If your agency has purchased the TDD Interface optional module, you can use this command to send
text to a TDD from dispatch.
TIM uuuuuu # TIM uuuuu1,uuuuu2,uuuuu3 #
Update a Unit's Check-In Time This command resets the check-in time (which triggers reverse imaging on status monitors) for a unit
(uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to any number of minutes from 01 through 998 (#) from
the current time. Use 999 to shut off the timer for a unit.
Unit check-in times, based on unit status and incident priority, are set up in CAD Jurisdiction Control.
This command temporarily resets the timer for the unit you specify. When this time expires (or when
the unit is reassigned), CAD reverts to the settings in Jurisdiction Control.
TON
Tone Command If your agency has purchased the Tone Encoder Interface, you can use this command to send the
corresponding tone code that is in the alternate field of the tone table to the Tone Encoder.
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UAP uuuuuu UAP uuuuu1,uuuuu2,uuuuu3 UAP uuuuuu disp UAP uuuuu1,uuuuu2,uuuuu3 disp
Unit Available This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Unit
Available.‖ Disposition (disp) is optional, and can be used to indicate why the unit was taken off an
incident. If the unit is assigned to an incident, the incident is not cleared. The original dispatch time is
retained. This command also writes a line of narrative to the incident indicating the unit number and
time rerouted. The unit and the officer(s) assigned to the unit are removed from the incident record.
This command must be used to remove a unit from ―Out of Service-Admin‖ status.
UBP uuuuuu UBP uuuuu1,uuuuu2,uuuuu3 UBP uuuuuu addr UBP uuuuu1,uuuuu2,uuuuu3 addr
Admin. Out of Service This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Admin.
Out of Service.‖ This is used for court appearances, lunches, and other duties for which the unit can be
called away from if necessary. A secondary location (addr) can also be specified. Use the Unit
Available command to clear a unit from this status.
UCP uuuuuu UCP uuuuu1,uuuuu2,uuuuu3 UCP uuuuuu disp UCP uuuuu1,uuuuu2,uuuuu3 disp
Unit Check-In This command checks in a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3), but does not change the
unit‘s status. This redisplays the unit number in standard (non-reverse) image on status monitors. A
disposition (disp) can also be entered with this command.
UOP uuuuuu UOP uuuuu1,uuuuu2,uuuuu3 UOP uuuuuu addr UOP uuuuu1,uuuuu2,uuuuu3 addr
Repair Out of Service This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Repair
Out of Service,‖ which is used for automotive repairs and other duties that a unit cannot be called away
from. A location (addr) can also be specified for the unit. Use the Unit Available or Clear Unit
command to clear a unit from this status.
UNT uuuuu1,uuuuu2… Notes
Unit Notes This command is used to attach a note to a unit‘s log. Multiple units can have the same notes attached
to their log. A note can be added to a unit in any status including Off-shift.
Appendix D: Dispatch Entry Commands
Page 167
URA puuuuu URA puuuuu,suuuuu
Unit Reassignment This command reassigns the primary unit (puuuuu) and secondary unit (suuuuu) for a call. The first
unit assigned to a call is the primary unit. If you want to specify another unit assigned to a call as the
primary unit, use URA puuuuu where puuuuu is the unit that will become the primary unit (the
previous primary unit then becomes the secondary unit). If you want to assign the primary and
secondary units, use URA puuuuu,suuuuu where puuuuu is unit that will become the primary unit
and suuuuu is the unit that will become the secondary unit.
URI URI uuuuuu URI iiiixx
Unit/Radio Log Inquiry This command allows you to view activity for a unit or an incident. If you enter URI with no
parameters, CAD displays the Unit/Radio Log Inquiry selection window. You can also enter
parameters to access the Unit Log for a particular unit (uuuuuu) or the Radio Log for a particular
incident (iiiixx).
URP uuuuuu URP uuuuuu addr URP uuuuu1,uuuuu2,uuuuu3 URP uuuuu1,uuuuu2,uuuuu3 addr
Report Writing This command changes the status of a unit (uuuuuu) or units (uuuuu1,uuuuu2,uuuuu3) to ―Report
Writing,‖ which is used to indicate that a unit is writing reports or performing other duties that can be
interrupted. A location (addr) can also be specified for the unit. Use the Unit Available or At Scene
Available command to clear a unit from this status.
USP uuuuuu USP uuuuu1,uuuuu2,uuuuu3 addr
Unit at Secondary Location This command updates the secondary location (addr) information for a unit (uuuuuu). This
information can be in any format but cannot be more than 60 characters. This command also updates a
unit‘s next check-in time and does not change the unit‘s status.
WCC iiiixx
Caller/Complainant Maintenance This command displays Work with Names for the specified incident (iiiixx), where you can maintain
records of names associated with the incident.
ZOM iiiixx ZOM iiiixx,dist
Center Map If your agency has purchased the MapInfo Interface, you can use this command to zoom the map
display on any incident (iiiixx) at any specified distance (dist). If no incident is specified, the display is
centered around the center of the map. Distance is optional, and if none is specified, the default zoom
distance in the CAD/Mapping Interface setup file is used.
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Other Functions
This table lists some of the other functions that can be performed:
Function Description
A400 Run/Call an AS400 Command
CALL Go to Cleared Call file
clrc Clear Command Line
clrs Clear Window
ctrl Go to CAD Control Window
exit Exit CAD
e911 Go to the E911 Call Window
help HELP
nxtc Bring next incident to dispatch work area in Change Mode
nxti Bring next incident to dispatch work area in Inquiry/View Mode
ofhd Take call off hold
onhd Place call on hold
prgm Run/Call an external program
prmt Field Prompting
quik Go to Cleared Quick Call File
rcmd Unit Recommendations
rtvc Retrieve Previous Command
Stat Got to Extended Unit Status Display
togd Toggle Dispatch Call Queue to display other views
togm Toggle Monitor Call Queue to display other views
FUNCTION KEYS
The table below lists the function keys and their purposes, as they are setup when CAD is originally
installed. These keys can be custom programmed and therefore may not match what is setup in your
system.
Function Key Purpose
F1 Help Text. Position your cursor in any given field and press this key to display information
pertaining to that field‘s purpose and usage.
F2 Global Name Search. Use this key to access the Global Name Search screen and view jacket
information. You cannot, however, create a jacket via this function.
F3 Exit
F4 Prompt
F5 Clears the Call Screen; refreshes most other screens; returns the cursor to the home position.
F6 Toggle Call Queue
F7 Displays incident Hazards; brings the incident up on the screen.
F8 Extended Unit Status Display
F9 Displays Next Undispatched Incident
Appendix D: Dispatch Entry Commands
Page 169
F10 Unit Recommendation For Fire Run Cards
F11 Cleared Incident File. Use this function key if you need to dispatch a unit to an incident that
has already been cleared. It also allows you to view Dispatch and Unit times for previous
incidents and add supplemental narratives.
F12 E911 Call Display. When an E911 call comes in, simply press <F12> to bring the call
information up on the screen. If there is more than one E911 call that has not been worked
with, you will see a yellow square containing the letter ―E‖ at the top of the page.
F13 Places Call On Hold. Once a call has been placed on hold, a yellow square containing the letter
―H‖ will appear at the top of the page.
F14 Takes Call Off Hold. If there is only one call on hold, the call information will appear in the
dispatch entry area. If there is more than one call on hold, you will be taken to the Work with
Calls On Hold screen.
F15 CAD Control Screen. This screen allows you to change the type of monitor that you are using,
the shift that you are working, and the ID# of the person using the workstation.
F16 This key takes you to the Work With Cleared Quick Calls window. From this window, you can
perform maintenance on cleared Quick Calls and create Regular Calls from cleared Quick Calls.
F17 Clears Command Line
F18 Retrieves Previous Commands
F19 Work With House Watches. From here you can create and perform maintenance on House
Watches.
F20 Arrive Unit at Scene. Once you have an incident up on the screen in either inquiry or change
mode, type the unit# on the command line and press <F22>. Or you can simply type
unit#_incident# and press <F22>.
F21 Same as F9 but in Inquiry.
F22 Dispatches a Unit. Once you have the incident up in inquiry or change mode, type the unit# on
the command line and press <F22>. Or you can simply type unit#_incident# and then press
<F22>.
F23 Use With Fire Run Card
F24 Narrative Window. To access the narrative window you can either type the incident # and press
<F24> or you can have the incident up on the screen in inquiry or change mode and then press
<F24>.
Page 171
APPENDIX E
COMMON PROGRAM CALLS
Parameters needed for external program calls:
NOTE: For the following, the lower case letter "b" represents one keyboard space.
Work with Command/Function Keys
Program: CD2000
Parameter: 'b'
Work with EMS Run Cards
Program: CC0200CL
Parameter: 'bbbbEbbbbCC0200'
Work with Fire Run Cards
Program: CC0200
Parameter: 'bbbbF'
Work with House Watches
Program: CD0630
Parameter: 'b'
Work with Incident
Program: PL0050
Parameter: 'PLINCD'
Incident Inquiry
Program: PL0050
Parameter: 'PLINCDbbbbbb#'
Work with Quick Calls
Program: CD2510CL
Parameter: 'PL0050'b'PLQUIK'
Aegis Computer Aided Dispatch User’s Guide
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Quick Call Inquiry
Program: CD2510CL
Parameter: 'PL0050'b'PLQUIKbb#'
CAD Reset
Program: CD1420
Parameter: 'N'
Names Inquiry
Program: PL0052
Parameter: 'bbbbbbbbbbbb#'
Work with Want & Warrants
Program: WW0100
Parameter: 'b'
Public Safety Inquiry Menu
Program: PS0007
Parameter: (none)
Global Vehicle Inquiry
Program: PS1960CL
Parameter: ‗#‘
Page 173
APPENDIX F
TROUBLESHOOTING
"The call taker's window is 'locked up' and I can't type anything after trying to create a call. Why does this happen?"
If it is a regular call, another user might be in Change Mode for the responding ORI of the Jurisdiction
Control File. If this is the case, the call-taker will not be able to retrieve the next incident number
because that record will be locked by the other user.
The same problem can occur with Quick Calls. In this case, however, the CAD Jurisdiction Control
File is locked.
* * *
"Why do I get error messages like 'Not Authorized to Command CRTJOBD' or 'Error found on CRTJOBD Command' when I try to create subsystems for various interfaces."
Authority conflict. Sign on as QSECOFR or as a user with QSECOFR authority and try again.
* * *
"I've made many modifications to my GEO Master File. Is there a way to get those changes over to the Cross Street File?"
Yes, there is. The following process will clear the entire Cross Street File and recreate it based on the
updated GEO Master File. Keep in mind, however, that performing this procedure will expunge all
previous modifications to the Cross Street File.
1. Call CD5000
2. Select option #6: 'Create Cross Street File'. You cannot be using CAD or Public Records when
you select this option.
Page 175
GLOSSARY
ADD Mode Use Add windows to create new records and add them to a ―Work with‖ window. To access an Add
window from almost any ―Work with‖ window, press the function key <F6> (Add). You can
determine whether or not you are in an Add window by looking for ―Add‖ in the window‘s title.
Authorized User Any user who is authorized to use certain programs or view certain records.
CHANGE Mode Use Change windows to change an existing record in a ―Work with‖ window. To access a Change
window from almost any ―Work with‖ window, type a ―2‖ in the option field of the record(s) you want
to change and press <Enter>. You can determine whether or not you are in a change window by
looking for ―Change‖ in the window‘s title.
Defaulted Entries Data entry fields that contain information entered by the system. Defaulted entries help to keep you
from repeatedly entering the same information. These fields can be changed if necessary.
DELETE Mode To access a Delete window from almost any ―Work with‖ window, type a ―4‖ in the option field of the
record you want to delete and press <Enter>. A small confirmation window will appear asking you to
press <F13> to delete the record, or press <F12> to return to the ―Work with‖ window without deleting
the record. You can determine whether or not you are in a Delete window by looking for ―Delete‖ in
the window‘s title.
DISPLAY (Inquiry) Mode Inquiry windows are used to display a record from a ―Work with‖ window for viewing purposes only;
no information may be added to, or deleted from a Display window. To access a Display window from
almost any ―Work with‖ window, type a ―5‖ in the option field of the record you want to view and
press <Enter>. To determine whether or not you are in a Display window, look for ―Display‖ in the
window‘s title.
Free-Form Fields Entries in a free-form field do not require special formatting, such as using commas in address and
name entries. A free-form entry may be entered as it would normally be written.
From/Thru Entries From/Thru entries are usually found in report definition windows. Use From/Thru entries to specify a
certain range of dates or numbers. Enter the beginning date or number in the From field, then enter the
ending date or number in the Thru field.
If you only want to use a single date or number, enter the date or number you want to use in the From
and Thru fields.
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Function Keys A function key is a keyboard key that takes you from one program or module to another. Active
function keys are located at the bottom of each window, along with an abbreviated description of their
use.
Inquiry Windows Please see DISPLAY Mode.
Jacket File A jacket file contains identification information about a person or business. It can also hold
information about a subject‘s M.O., previous addresses, aliases, known associates, and places of
work/school.
Jacket Processing Jacket processing is when you create a new jacket file and/or edit an existing one.
Maintenance Windows Use maintenance windows to process the records in a ―Work with‖ window. Maintenance windows
come in four different modes: Add, Change, Delete, and Display (Inquiry).
Mandatory Fields Mandatory fields require entries before you can create a record or move on to the next window. Press
<Enter> in any window where you enter data to highlight the mandatory fields. Mandatory fields are
usually found in maintenance windows and report definition windows.
Master File A major file holds standard records in a software application. Master files in the CAD system are
maintained in the System Administrator Menu.
Menu Monitor display that has a list of options which can be entered in a single Menu Option Field at the
bottom of the display.
Menu Option Fields These two-character fields are located at the bottom of a menu window. Use these fields to enter the
number of the menu option you want to access.
MDT A Mobile Data Terminal is located in unit vehicles. The unit uses an MDT to communicate with a
dispatcher, record incident records, and receive information.
Narrative Narratives are supplementary documentation associated with a particular record in a ―Work with‖
window. Narratives are created in the Work with Documents window. You can access Work with
Documents from many ―Work with‖ windows by either selecting option 24=Documents, or by pressing
<F24> (Documents) in a maintenance window.
Option Fields These two-character fields are located on the left side of each record in a ―Work with‖ window. You
can process the records in a ―Work with‖ window by typing processing option numbers in the option
fields.
Glossary
Page 177
Optional Fields An optional field is a field that does not require an entry to create a record or advance to the next
window. Optional fields are usually found in maintenance and report definition windows.
ORI Number ORI numbers are used to identify particular jurisdictions. These numbers separate different
geographical areas and governmental institutions. ORI number fields are validated and can be
prompted to access the Jurisdiction Prompt.
Plus Sign (+) Any field with a ―+‖ next to it is a promptable field.
Processing Options Processing options are located near the top of every ―Work with‖ window and are used to process
records. Some common processing options are 2=Change, 4=Delete, and 5=Display.
Prompt You can prompt certain fields to access a table or prompt filled with valid entries. There are two ways
to prompt a field: You can place the cursor in a field with a ―+‖ next to it and press <F4>, or you can
type a ―?‖ in a field with a ―+‖ next to it and press <Field Exit>, then <Enter>.
Report Definition Windows These windows appear when you select a report option or function (i.e., 6=Print, <F17> (Print)).
Sometimes these windows will have data entry fields that let you limit the information you want
included in the printed report. Other times, these windows will simply ask you to press <F17> to
submit the report or listing for printing.
Resequence Changing the ordering scheme of a list of records in a ―Work with‖ window is called resequencing.
Many ―Work with‖ windows have an <F9> key that accesses a Resequence window that lets you define
how the ―Work with‖ records are sequenced. In other ―Work with‖ windows, press <F9> to toggle
between different ordering schemes.
Screen A window takes up the whole monitor display and has a list of processing option numbers, function
keys, data entry fields, and/or a list of records.
Security Security allows you to limit the users who have access to CAD records and exclude users from working
with certain programs. User security is determined through the Security Menu.
Subset You can subset a list of files (i.e., tables, ―Work with‖ windows) according to certain criteria. By
subsetting a table or ―Work with,‖ it is easier to select a particular entry.
User Defined These are fields that are given values by the user. They are useful when you need to enter information
that does not have an existing field in the CAD system.
User Profile A string of characters that uniquely identifies a user to the CAD system.
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Page 178
Window A screen that ―pops up‖ in the middle of another screen or menu, and is surrounded by colored borders.
A window usually appears when a selection is made, an ―F‖ key selected, or a prompt is used.
“Work with” Windows A ―Work with‖ window is comparable to a file cabinet in that it holds all of your records. Use the
processing options and function keys in the ―Work with‖ window to process the records.
Page 179
INDEX
A
Add a New Record ...................................................... 9
Add Mode ................................................................... 9
Additional Information Field .................................... 29
Address Hazards ....................................................... 32
Addresses, Entry Format ........................................... 11
Area .......................................................................... 30
Assigned Beat ........................................................... 29
B
Beat ........................................................................... 31
Beat Backups ...................................................... 34, 39
Beat Recommendations............................................. 31
BLD Hazard .............................................................. 32
Building/GEO Location File Report ......................... 69
C
CAD Control ............................................................. 55
CAD Inquiry Menu ................................................... 78
CAD Jurisdiction Control ......................................... 26
CAD Reports ............................................................ 83
CAD Reports Menu .................................................. 83
CAD/E911 Interface ........................................... 18, 29
Calendar Date Prompt ............................................... 15
Call Queue
Color .................................................................... 21
Order of Calls In .................................................. 20
Call Queue Monitors ................................................. 48
Call Source ............................................................... 29
Calls On/Off Hold Indicator ..................................... 35
Change a Record ......................................................... 9
Change Mode .............................................................. 9
Color
Customization ....................................................... 20
Of Call Queue Data .............................................. 21
Of Field Labels ..................................................... 20
Of Hazard Data .................................................... 32
Of Status Monitor Data ........................................ 47
Combined Incident Type ........................................... 22
Command Line ......................................................... 19
Common Name ......................................................... 11
Copying Records....................................................... 10
Create a New Record .................................................. 9
CRM Hazard ............................................................. 32
Cross Street Names ................................................... 12
D
Data Entry Fields ...................................................... 11
Data Entry Methods ................................................... 7
Date Entry Format .................................................... 12
Date Fields, Entry Format ........................................ 12
Date Ranges ............................................................. 12
Default ORI .............................................................. 30
Delete a Record .......................................................... 9
Delete Mode ............................................................... 9
Different Command Separator.................................. 19
Dispatch Commands ................................................ 19
Dispatch Entry Procedures, Overview ...................... 18
Dispatch window
Custom ................................................................. 19
Elements of .......................................................... 19
Dispatch Window
Data Fields .......................................................... 29
Dispatch Workflow .................................................. 18
Dispatched/Arrived/Clear ......................................... 30
Dispatcher Assignments ........................................... 29
Dispatcher Menu ...................................................... 54
Display a record ....................................................... 10
Display mode ........................................................... 10
Display Station ID .................................................... 52
Documents ............................................................... 10
E
E911 Calls Indicator ................................................. 35
Edit a Record .............................................................. 9
EMS
Recommendations ................................................ 31
Run Cards ............................................................ 39
EMS District ............................................................ 31
Escape ...................................................................... 19
F
Fire
Recommendations ................................................ 31
Run Cards ............................................................ 39
Fire Inquiry Menu .................................................... 80
Fire Quadrant ........................................................... 31
Fire/EMS Recommendations ................................... 39
Function Keys
F13=Delete ............................................................ 9
F24=Documents .................................................. 10
F6=Add.................................................................. 9
Aegis Computer Aided Dispatch User’s Guide
Page 180
F7=Street Search ................................................. 25
G
GEO
Database .............................................................. 22
Validation ............................................................. 22
GEO Hazard .............................................................. 32
GEO Prompt ............................................................. 24
GEO Verification Incident Type ............................... 25
Global Name Search/Update ..................................... 12
GUN Hazard ............................................................. 32
H
H/W Hazard .............................................................. 32
Hazards ..................................................................... 32
Height and Weight, Entry Format ............................. 12
House Watch File Listing ......................................... 64
House Watch Maintenance ....................................... 63
House Watch Records ............................................... 62
I
Incident
Additional Information ......................................... 29
Area ...................................................................... 30
Beat ...................................................................... 31
Clear ..................................................................... 18
EMS district .......................................................... 31
Fire quadrant ....................................................... 31
Location................................................................ 22
Number ................................................................. 18
Priority ................................................................. 29
Recall .................................................................... 42
Recreate ................................................................ 42
Responding ORI ................................................... 30
Section .................................................................. 31
Status .................................................................... 29
Type ...................................................................... 22
Type Codes ........................................................... 22
Type Group Code ................................................. 22
Venue .................................................................... 29
Incident Created Messages........................................ 50
Incident Records, Creating/Maintaining ............. 22, 74
Incident Reports Menu ........................................... 101
Incidents Report Menu ............................................. 83
Informational Fields .................................................. 13
Interface/Module Menu ............................................ 81
J
Jacket Records .......................................................... 27
L
Landmark .................................................................. 11
Like Command Separator ......................................... 19
Location Types
Common Names .................................................... 23
Cross Streets ........................................................ 23
Override ............................................................... 24
Street Addresses ................................................... 23
M
Main Menus ............................................................... 8
Mandatory Fields ..................................................... 11
MDT Emergency Messages ...................................... 50
Message Monitors .................................................... 50
Monitors ................................................................... 43
Month/Year .............................................................. 15
N
Name Hazards .......................................................... 32
Name Suffix ............................................................. 27
Names
Entering ............................................................... 27
Formatting ........................................................... 27
Names, Entry Format ............................................... 12
Narrative ................................................................... 10
Nature of Call ........................................................... 29
NO CALLS ON HOLD Message ............................. 34
NO E911 CALLS FOR POSITION Message........... 34
NO E911 CALLS Message ...................................... 34
NO UNITS TO RECOMMEND Message................ 34
Note Pad ................................................................... 71
Note Pad Listing ....................................................... 73
Note Pad Maintenance ............................................. 72
O
OFF Hazard .............................................................. 32
OOP Hazard ............................................................. 32
Optional Fields ......................................................... 13
Options
1=Select ............................................................... 14
2=Change .............................................................. 9
24=Options .......................................................... 10
3=Copy ................................................................ 10
6=Print ................................................................ 10
P
Parameters ................................................................ 19
Phone Number, Incident........................................... 29
Phone Numbers, Entry Format ................................. 13
Police Recommendations ................................... 31, 39
Police/Sheriff Inquiry Menu ..................................... 79
PRI Hazard ............................................................... 32
Primary Unit ............................................................. 30
Print a Record .......................................................... 10
Priority incident........................................................ 29
Prompt a Field .......................................................... 14
Promptable Fields .................................................... 11
PSAP Equipment...................................................... 29
Index
Page 181
Q
Quick Call Entry Prompt .......................................... 36
Quick Calls ......................................................... 36, 75
R
Rapid Call Entry Prompt ........................................... 36
Rapid Calls ............................................................... 36
Recall an Incident ..................................................... 42
Recreate an Incident .................................................. 42
REG Hazard .............................................................. 32
Report Required ........................................................ 30
Reports
Activity Statistical Reports ................................. 125
CAD Radio Log Listing ........................................ 85
Call Activity Report ............................................ 106
Call Breakdown by Month Report ...................... 117
Call Breakdown by Priority/Day of Week Report
....................................................................... 119
Call Summary by Shift Report ............................ 108
Calls for Service Report ..................................... 123
Crime Summary by Shift Report ......................... 110
Daily Incident Log .............................................. 102
Incident
Activity Report by Section .............................. 104
Analysis Report .............................................. 112
Personnel History Log .......................................... 89
Pre-Plan Changes Report .................................. 115
Unit Log Listing ................................................... 87
Responding ORI ....................................................... 30
Run Cards ................................................................. 39
Upgrade ................................................................ 40
S
Secondary Unit ......................................................... 30
Section ...................................................................... 31
Select Date ................................................................ 15
Selecting Table Codes............................................... 14
Separators, Defined ................................................... 19
Signoff ........................................................................ 8
Status Monitors ......................................................... 43
Status, Incident ......................................................... 29
Street Direction ......................................................... 23
Street Prompt............................................................ 25
Street Suffix ............................................................. 23
STV Hazard .............................................................. 33
SUS Hazard .............................................................. 32
System Services .......................................................... 8
T
Table Codes Entries ................................................. 14
Tables ....................................................................... 14
Time, Entry Format .................................................. 13
U
Unit
Primary ................................................................ 30
Secondary ............................................................ 30
Unit Assignments Maintenance ................................ 89
Unit Status ................................................................ 37
Unit Status Display .................................................. 57
Unit Status Monitors ................................................ 44
Use Default ORI ....................................................... 30
V
Validated Fields ....................................................... 11
Vehicle Hazards ....................................................... 32
Venue ....................................................................... 29
W
WAR Hazard ............................................................ 32
Work with
Building/GEO Location ....................................... 66
Cleared Calls ................................................. 18, 42
Commands/Function Keys ................................... 19
Documents ........................................................... 10
House Watches ..................................................... 62
Incidents......................................................... 18, 74
Names .................................................................. 27
Note Pads ............................................................. 71
Quick Calls .................................................... 36, 75
Work with screens ...................................................... 9
Wrecker/Ambulance District .................................... 30