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Advanced Interview Techniques
Tom Golden, CFE, CPA
Partner (retired), PwC
Friday, April 12, 2019
San Antonio ACFE Annual Fraud Conference
- In the GREAT State of TEXAS! -
www.tomgoldenspeaks.com
312-286-3826
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You Can Thank a Lawyer for This…
Seek the advice of legal counsel with regard to my comments and suggestions today.
I am not a lawyer.
Source: A Guide to Forensic Accounting Investigation, Wiley 2006
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The Interview
A conversation with a purpose
And that purpose is to gain
information
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The Interrogation
Confrontational meeting with the objective of obtaining a confession
Your job is to craft a
persuasive argument rather than
precise questions
16
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OJ Simpson
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Anonymous LetterGuayaquil, Ecuador
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Bonding
•Begins with the initial introduction and goes from there
•Find common ground, mutual respect
•Lower defenses—told Gus “…likely a disgruntled employee”
•Dale Carnegie—How to Win Friends and Influence People
(Attend my session @2019 ACFE Global)
People want others to be interested in them….give
them what they want
Ecuador—Miguel…
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Interrogation Considerations
❑Ask Questions You
Know Answers To
❑Use Repetition
❑Use Silence
❑Interviewee’s
background / views
❑Attendees
❑ Using a prover
❑ “I want a lawyer”
❑ Witness
statements
❑ Tape recording
❑ Notes
❑ Timing / location
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Room Setup
TARGET
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My Favorite Questions:(James Joseph Minder)
❑ Has anyone ever asked you to do anything that has made you feel uncomfortable?
❑What have I not asked you that I should have?
❑What else do you think I should know?
❑Who else should I talk to?
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The FoundationThe Seven-Step Process
Interrogation of an Executive Director
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The Seven-Step
Process
Goals
Steps
Seven Steps to Winning the Confession
2
1
4
3
6
5
7
Bonding *
Baselining
Removing defenses
Confrontation
Rationalization
Confession
Admissions
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Q & A
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Sequel Due Out JULY 2019
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Detroit Investigation
Source: Detroit Free Press, March 9, 2018
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Admission
Source: Detroit Free Press, March 9, 2018
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Garrity
“Garrity rights protect public employees from being compelled to incriminate themselves during investigatory interviews conducted by their employers. This protection stems from the Fifth Amendment to the United States Constitution, which declares that the government cannot compel a person to be a witness against him/herself.
For a public employee, the employer is the government itself. When questioned by their employer, they are being questioned by the government; therefore, the Fifth Amendment applies to that interrogation if it is related to potentially criminal conduct.”
Source:
www.garrityrights.org