Ben Robinson, Practice Director, AgilityWorks Julian Bond, Head of ICT, Hillarys Blinds
SAP Consumer Products Forum UK & Ireland 13th March 2012, Hellidon Lakes, Northamptonshire
Enterprise Mobility Solution Centre
Expensive Lengthy
Different technology per solution
Nobody is using SAP and SUP yet
Only lightweight apps run on SUP
Poor usability and user experience
Difficult to support and maintain
SAP Mobile Projects: Common Preconceptions
Company background – Hillarys Blinds Sales organisation 1 000 field-based Retail Sales network plus
Telesales B2B and B2C
Sales process Promotion driven Central management and distribution of
appointments to sales team Order capture and amendment in the field
Business demanded a ‘selling’ tool not just an ‘ordering’ tool
Technology obsolescence Operating System, Screen Technology &
Resolution Lack of flexibility Device footprint
Tied-to client device/operating system Providing a future capability for BYOD
SUP and MEAP
Buy or Build
Device Type
Operating System
Data Model & Offline / Online
SAP Landscape
Deployment
7 differences from a ‘normal’ SAP project 1. Platform not enterprise applications 2. Core skills and experience
▪ Java, Javascript, JSON, XML, XSD, Web Services, SOAP, hybrid web-container, SQL Anywhere, Synchronisation, DCN, PI, ESR, Mobile OS
3. Designing user interfaces 4. Co-development project to promote self-sufficiency 5. Development environment considerations 6. Enterprise security 7. Timescales
Hillarys have invested in a mobile platform not just a point solution
Future plans Visualisation (Augmented Reality) Cross-selling and up-selling tools Enhanced promotional support Integrated customer service Mobile Analytics
Sign-off to go-live in 180 days 1st native Android SUP
implementation in UK Mobile projects are different Consider the long-term view User interface design takes time Put yourself in the users’ shoes Consider your current skillset Find the right partner!
X Expensive X Lengthy
X Different technology per solution
X Nobody is using SAP and SUP yet
X Only lightweight apps run on SUP
X Poor usability and user experience
X Difficult to support and maintain
SAP Mobile Projects: Common Preconceptions
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Retail Execution by AgilityWorks