_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

INFORMATION

INNOVATION

DATA

RESOURCES

2017-2027

2010s

mid- 2000s

1990-2000

1980-1990s

1960s-1970s

USERS

VALUE

TECHNOLOGIES

LEADERS

Real-Time Optimization

Devices & Machines

Communities& SocietyBusiness

EcosystemsCustomers /Consumers

Social Engagement

ManyEmployeesFew

Employees

Line-of Business Self-Service

MAINFRAME

CLIENT-SERVER

WEBCLOUD

SOCIALINTERNET

OF THINGS

Front Office Productivity

E-Commerce

OS/360

Back Office Automation

10 2

410

1010

10

10

6

7

9

11