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Adopting Lone Worker Technology to Improve Safety in the UK Hotel Industry
Clare Shinton – Head of Safety
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Contents
• Background• Lone Worker Situation• Incidents• Previous Solutions• Considerations• Trial• Challenges• Benefits of the System• Key Points• Successes in Practice
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Travelodge Hotels Ltd
• Budget operator of 510 hotels• Room rates started at £19• City centre locations• Stag & Hen venues• No dedicated security resource
• Hours of 11pm – 7am most hotels operate with a lone worker
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Lone Worker Situation
• Reception desk based• Podium / user friendly reception layouts• No smoking hotels• No room service offering• Fire walks• Annexe buildings
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Antisocial Behaviour / Property Damage 2014
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Smoking in Room Incidents
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Previous Solutions
• Fixed panic button behind reception
• Mobile phone type device
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Considerations
• Discreet• Easy to carry / wear• Ability to contact Police• Monitoring station• Full reporting and recording of incidents• Staff confidence• Ability to pin point location accurately• Reliability• Mobile workforce – maintenance operatives• Medical Issues
• Camera / recording of incidents?
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Trial
•Trial in 10 hotels
•Feedback from staff
•Visited call centre
•Made adaptations as required
•Issued supporting posters
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Challenges
• Resistance to change• Training all the staff• Police challenges• Reluctance to wear… “Its never happened to
me!”• Maintenance of information / data accuracy• Acting on information of non usage
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Benefits of the System
• Accurate reporting• Reliability• Staff confidence• Site wide use• Man down facility• Support for medical issues• Dedicated administration support• Monitoring of amber and red alerts
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Key Points
Assessment Criteria• Service Features:• Monitoring Centre• BS5979 Compliancy• Costs
Device Features:• Man Down Alarms• Panic Alarms• Battery Low Alarm• GPS Enabled• Choice of Carrier• BS8484 Compliancy
Trial CriteriaService Features:•Alarm Responsiveness•Vendor Responsiveness•Vendor Support•Device Administration
Device Features:•Look and Feel•Ease of Use•Battery Life•GPS Enabled•Mobile Coverage•Reliability
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Successes in Practice
• Monthly reporting• 25 red alerts per week• Man down successfully used once• Police relationships improved• Staff confidence increased• Full coverage of all sites• Fully integrated into maintenance team
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Questions