Download - Accidental techie
www.dimdim.com
http://highwayt.org/resources
29% <Contract on an as-needed basis25% In-house MIS staff22% Tech support w/1 or more providers13% No formal approach to IT support9% Volunteers to our agency2% Friends and family of staff
Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.
${#}Source: NTEN 2006 Nonprofit IT Staffing Survey Report.
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Short term projectsProjects that have an easily definable endProjects that aren’t time sensitiveProjects that aren’t critical
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Issues that require significant, rarely needed expertiseOne-time projects
Server configuration / upgrade / migrationDatabase developmentMulti-site integrationPhone system setup
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Initial troubleshootingTriaging issues before escalating externallyProjects that require immediate assistanceMaintaining critical documentationDirection for others implementing long-term projects
By Sue Bennett
Office.Microsoft.com
www.nten.org
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Documentation
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Keep documentation "in the bag"
http://www.flickr.com/photos/srharris/3643864625/
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One binder to ring them all.
http://www.flickr.com/photos/span112/3503394977/
http://hwyt.me/NPNotebook
http://www.belarc.com/free_download.html#faq
http://hwyt.me/SpiceworksInv
www.evernote.com
Label printers, routers
http://www.flickr.com/photos/jenniewoo/27698222/
Flashdrives: programs, drivers & text files
http://www.flickr.com/photos/m-s-y/3895688671/
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Basic Setup
techguide.npowermichigan.org
$800+1-year warranty5-year life
$1,300+3-year warranty3-year life
www.toshibadirect.com: NB305 (left); www.dell.com: Vostro (middle), Dell Latitude E6410 (right)
$400+1-year warranty3-year life
Standardize on Corporate Make, Models
www.crucial.com
Suggest1 - 2 Gb
Suggest2 - 4+ Gb
Also know that Windows versions have varying maximum RAM limits.
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10 / 100 / 1000Mbps
http://home.cisco.com/en-us/wireless/linksys/
http://hp.com/go/learningcenter
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http://hwyt.me/GavinWHS
www.OpenDNS.com
http://hwyt.me/SANSpolicy
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Password Password Password
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System Setup
Standard Setup using www.Checkvist.com
www.pcdecrapifier.com
"If you have tried out the PC Decrapifier and you would like to use this program for commercial purposes, you will require a commercial license. The cost is $20 per "technician" (not per PC), which is really a bargain considering how much time you can save by using this program."
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update.microsoft.com
http://hwyt.me/TechSoupOffice
http://hwyt.me/OfficeAtHome
http://j.mp/CompatibilityPack
http://hwyt.me/PDFOffice2007
http://hwyt.me/NIS2010
http://hwyt.me/TSEndpoint
http://www.microsoft.com/Security_Essentials/
http://chrome.google.com
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Maintenance &Cleaning
http://j.mp/WJBc
www.ccleaner.com
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www.auslogics.com/disk-defrag
http://hwyt.me/Spybot
http://hwyt.me/FixWin
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Troubleshooting
http://hwyt.me/optimizewindows
www.microsoft.com/athome/
www.microsoft.com/atwork/
www.slipstick.com
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Reboot
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Start > All Programs > Accessories > System Tools > System Restore
http://hwyt.me/Win7Recovery
http://hwyt.me/DriveImageXML
www.LogMeIn.com
http://www.zolved.com/remote_control
http://www.google.com/advanced_search
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http://welcome.hp.com/country/us/en/support.html
http://hwyt.me/RetrevoPrinters
http://gethuman.com/customer-service.html
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www.techfinder.org
www.delicious.com/highwayt