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NCCS Ticketing System
Access and Overview
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Login procedures and requirements. Creating and updating tickets. Understanding special ticket states. Adding an attachment to an open ticket. Subscribing to a Global ticket Searching closed and open tickets. Searching the Knowledge Base
PowerPoint Overview
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The NCCS ticketing system is the COTS application, FootPrints, by Numara software.
Users may access FootPrints via the following URL: www.nccs.nasa.gov/internal/footprints
FootPrints uses a dual factor authentication (RSA SecurID and password).
FootPrints by Numara
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RSA SecurID Login
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FootPrints Login
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User Home Screen
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Creating a New Ticket
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New Ticket Screen
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New Ticket Templates
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Viewing a Ticket
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Updating a Ticket
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Ticket Update Screen
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Special Ticket States
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Adding an Attachment
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Subscribing to a Global Ticket
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Ticket Search
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Searching the Knowledge Base
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Knowledge Base Results
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Knowledge Base Solution
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Questions