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A Qualitative Assessment of a Knowledge Story Process Construction Framework
Khairul Shafee Kalid, Nurzairin Mustafa, Ahmad Kamil Mahmood
Universiti Teknologi PETRONAS
KMICE2014, 12 – 15 August, Langkawi
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Presentation Outline
• Background of Study
• Knowledge Story Construction Process Framework
• Methodology
• Narrative Construction Application (NarrateC)
• Result and Discussion
• Conclusion
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Background of Study
Knowledge source
KSCP Framework Development (Kalid
and Mahmood, 2012)
Storytized Knowledge
Declarative • facts or information stored in the memory,
that is considered static in nature. • conceptual, propositional or descriptive
knowledge, describes things, events, or processes, their attributes, and their relation to each other.
• Example: J is the tenth letter of the alphabet, that Paris is the capital of France.
Procedural Episodic
Definition of knowledge embedded story
The content of a knowledge-embedded
story is about work related practices which is based on experience (or
occurrence) .
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Background of Study
Knowledge source
KSCP Framework Development (Kalid
and Mahmood, 2012)
Storytized Knowledge
Procedural • Procedural Knowledge refers to the
knowledge of how to perform a specific skill or task, and is considered knowledge related to methods, procedures, or operation of equipment.
• Example: How to ride a bike
Declarative Episodic
Definition of knowledge embedded story
The content of a knowledge-embedded
story is about work related practices which is based on experience (or
occurrence) .
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Background of Study
Knowledge source
KSCP Framework Development (Kalid
and Mahmood, 2012)
Storytized Knowledge
Episodic • Experience with knowledge • Learned through experience once the topic
is obtained from textbooks, formal training and education (Robillard,1999 cited in Raisinghani, 2006)
Declarative Procedural
Definition of knowledge embedded story
The content of a knowledge-embedded
story is about work related practices which is based on experience (or
occurrence) .
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Background of Study
• Knowledge Story Construction Process (KSCP) Framework
– guides the construction and facilitates the transformation of knowledge into a story form.
– Ensure that the element of knowledge is not lost when repackaging into a narrative form.
Story Construction
Workshop
KSCP Framework Development
(Kalid and Mahmood, 2012) Data are collected and
analyzed based on qualitative principles
KSCP Framework Assessment
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Background of Study
• This study presents the assessment of Knowledge Story Construction Process (KSCP) Framework.
KSCP
Assessment
Duration
Usage Usefulness
Limitation
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Knowledge Story Construction Process Framework
Knowledge source Storytization Storytized Knowledge
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Knowledge Storytization
Report Story
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Knowledge Storytization
•Begin (Introduction)
Settings, context and characters
Intent
Problems/Conflict.
•Middle (Knowledge)
•Author's journey
•Visualization of concept
•Simplification of concept
•Solutions to problem
•Contextual information
•Ending (Reflective)
Lessons learned
Solutions
Outcome
•Knowledge Story Title
Knowledge Transfer Factors in an IT
Organization
What should I write about En Ahmad? Well, I tell
you a story about En Ahmad's significant
contribution in my eyes. I remember En Ahmad just
came back from a knowledge management course.
When he got back, he introduced changes.
.
.
.
En Ahmad spear headed the knowledge portal
project. In this portal, I am able to know who knows
what in the department. I know what are the
expertise and the skills that each personnel has in the
IT department.
Overall, I think that En Ahmad, has done a lot in
terms of promoting knowledge transfer in the
organization. Even though he is retired, but his
contributions will always be remembered.
Partner Similarity
•Divergence of Interest
Relational Channel
Knowledge Transfer Factors
(cited in Mathew and
Kavitha, 2009)
Story structure Declarative Knowledge Source Story as a collection of events
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Knowledge Story Construction Process Framework
Knowledge source Storytization Storytized Knowledge
Scope
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Methodology
Development of NarrateC
Participants • Contact • Brief
Participant write story in
NarrateC
Participants interviewed
Data analysis
Phase 1 Phase 2
Seven participants from IT Department
Application representation of KSCP framework
• General • Usage • Usefulness
• Qualitative principles • Interpretive paradigm
Themes
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NarrateC Functionality – KSCP Framework
Story Identification • Title • Author • Tag • Knowledge Type • Purpose
Articulate Knowledge Source • List of Main Points
Review Story • Save Draft • Publish • Submit to Reviewer
Knowledge Storytization • Map knowledge to event • Event description
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Step 2 Articulate Knowledge Source
Step 3 Knowledge Storytization
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RESULTS AND DISCUSSION
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Participants
Participant Experience (years)
Jobscope Knowledge Type
I-6 0.9 Lab Management Procedural
I-1 6 IT Support/Helpdesk Episodic
I-2 6 Lab Management Procedural
I-4 8 Audio/Video Management Procedural
I-5 9 Audio/Video Management Declarative
I-7 10 IT Support/Helpdesk Episodic
I-3 15 Audio/Video Management Declarative
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Story Construction Duration
1
0.3
0.7
0.3
2 2
3
0
0.5
1
1.5
2
2.5
3
3.5
Declarative Episodic Procedural
STORY CONSTRUCTION DURATION I-3 I-5 I-1 I-7 I-2 I-4 I-6
Time (hours)
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Usefulness and Limitation
Code Theme
Assessment
Usefulness
Articulate
Guidance
Limitations
Lack of details
Recommendation Clearer examples
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Usefulness and Limitation
Assessment Code Quotation
Usefulness • Describe and express knowledge through the process of mapping
• Useful as a guidance
This model is very useful for me to describe and express my knowledge on AV management. (I-3) I felt that the mapping process is the most important steps where I can further explain in detail about my points very easily. (I-3) Some processes are very helpful and easy to follow. I would never expect I could write a very constructive story. The process guides me through the story construction (I-5).
Limitation • Knowledge and understandable and straightforward
• Unclear on how to map knowledge to an event
The process of mapping and wrapping is quite difficult because the knowledge is understandable and straightforward without any elaborations. (I-2) The mapping step is difficult. I was unsure on what event to match my points. (I-4)
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NarrateC Recommendation
Assessment Code Quotation
NarrateC Recommendations • More examples • Clearer examples
I suggest a clearer guideline on mapping the knowledge with some examples (I-4) I recommended to have a flowchart as the final story as it is easier to understand procedural knowledge through this flowchart (I-6).
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Conclusion
• KSCP framework is a framework that guides story constructor (e.g the experienced, experts,etc) to demonstrate the knowledge that they own into narrative.
• NarrateC, a web-based narrative construction application, was developed based on the KSCP framework.
• KSCP framework is a useful framework in guiding experienced persons or experts to construct a story based on a knowledge source. – Mapping of knowledge to event step are less understood especially for
procedural knowledge.