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A new architecture for automationbpmNEXT, April 18th 2018
Neil Ward-Dutton – Founder, Research Director
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What I’ll cover
§ The intelligent automation agenda§ Emerging patterns for business automation§ A fast-changing market§ Your next moves
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The Intelligent Automation agenda
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So many buttons… which one to push…?
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The shift from tech resource scarcity to abundance
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A cloud-first world, particularly in developed countries
Companies used 16 SaaS apps on average in 2017, up 33% from 2016. 73% of organisations said nearly all (80%+) of their apps will be SaaS by 2020.
- 2017 survey of 1800+ IT professionals
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Competitor abundance: financial services… and beyond
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Digital disruption across industriesLogistics & Distribution Retail
Insurance
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The price of regulatory compliance failure continues to increase
Infringements of the [GDPR] provisions shall […] be subject to administrative fines up to 20 000 000 EUR, or in the case of an undertaking, up to 4 % of the total worldwide annual turnover of the preceding financial year, whichever is higher.
- EU General Data Protection Regulation, Art. 83
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Technologies that CIOs see impacting their strategies
Blockchain
Serverless / microservices
application architecture
VR/AR
Machine learning / AI
IoT
DevOps
Social collaboration
Private cloud
Big data / advanced analytics
Mobile applications
Business process automation
Public cloud
0%
10%
20%
30%
40%
50%
60%
0% 10% 20% 30% 40% 50% 60% 70%
Inve
stig
atin
g po
tent
ial
Core to strategy
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Automation patterns
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A schematic for work
Task Task
Flow & assignment
ContextGoal
R E S O U R C E S
Inputs
TriggersDecision
Outputs
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The work that gets done – three common approaches –How many of the work features are prescribed?
“Exploratory”
“Transactional”
“Programmatic”
GoalSome tasksSome assignments
GoalTask flowAssignment rulesSome tasks
Everything
+ P
red
efin
ed e
lem
ents
–
Task Task
Flow & assignment
ContextGoal
R E S O U R C E S
Inputs
Triggers
Decision
Outputs
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The work that gets done – Exploratory Work+
Pre
def
ined
ele
men
ts –
Task Task
Flow & assignment
ContextGoal
R E S O U R C E S
Inputs
Triggers
Decision
Outputs
“Case Management”© MWD Advisors www.mwdadvisors.com 14
“Exploratory”
“Transactional”
“Programmatic”
GoalSome tasksSome assignments
GoalTask flowAssignment rulesSome tasks
Everything
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The work that gets done – Transactional Work+
Pre
def
ined
ele
men
ts –
Task Task
Flow & assignment
ContextGoal
R E S O U R C E S
Inputs
Triggers
Decision
Outputs
“Workflow”© MWD Advisors www.mwdadvisors.com 15
“Exploratory”
“Transactional”
“Programmatic”
GoalSome tasksSome assignments
GoalTask flowAssignment rulesSome tasks
Everything
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The work that gets done – Programmatic Work+
Pre
def
ined
ele
men
ts –
Flow & assignment
ContextGoal
R E S O U R C E S
Inputs
TriggersTask Task
Decision
Outputs
“Straight-through automation”© MWD Advisors www.mwdadvisors.com 16
“Exploratory”
“Transactional”
“Programmatic”
GoalSome tasksSome assignments
GoalTask flowAssignment rulesSome tasks
Everything
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Exploratory Work Automation : Case Management +
Identify Best Next Action with predictive ML models, where work frequency/scale is high and goal satisfaction is a problem
Triage work based on unstructured inputs with AI services, where frequency/scale is high
Externalise decisions with decision management, where frequency/scale is high and transparency and/or agility are key
Task
Flow & assignment
Guidance
R E S O U R C E S
Inputs
TriggersTask
Goal
DecisionIdentify relevant guidance/resources with predictive ML models, where work frequency/scale is high and employee turnover/training is an issue
Streamline interactions with systems of record with attended RPA, where work frequency/scale is high and relevant systems landscape is fragmented
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Transactional Work Automation: Workflow +
Flow & assignment
GuidanceGoal
R E S O U R C E S
Inputs
TriggersTask Task
Decision
Streamline interactions with systems of record with attended RPA, where work frequency/scale is high and relevant systems landscape is fragmented
Triage work based on unstructured inputs with AI services, where frequency/scale is high
Externalise decisions with decision management, where frequency/scale is high and transparency and/or agility are key
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Programmatic Work Automation
Flow & assignment
GuidanceGoal
R E S O U R C E S
Inputs
TriggersTask Task
Decision
Automate and orchestrate system interactions with unattended RPA, where work frequency/scale is high and relevant systems landscape is fragmented
Automate and orchestrate system interactions with integration platforms, where work frequency/scale is high and relevant systems are amenable to API-based interaction
Externalise decisions with decision management, where frequency/scale is high and transparency and/or agility are key
Externalise task logic with external business logic services, where frequency/scale is high and transparency and/or agility are key
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Compartmentalising value delivery (and where new tech plays)
Exploratory
Transactional T T
P P P P P P
AI servicesPredictive ML modelsDecision ManagementAttended RPA
AI servicesDecision ManagementAttended RPA
Decision ManagementExternal servicesUnattended RPAIntegration Platform
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Automation strategy
Exploratory
Transactional T T
P P P P P P
AI servicesPredictive ML modelsDecision ManagementAttended RPA
AI servicesDecision ManagementAttended RPA
Decision ManagementExternal servicesUnattended RPAIntegration Platform
Exploratory
Prescribe, automate as much as possible
Use Case Mgt. for exceptions, governance
Augment where viable
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Your next moves
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The automation technology market is changing fastW
ork
dis
cret
ion
E
T
P
Core / head Supporting / long tail
HIPsAPI Mgt
UnattendedRPA
Workflow
Case Mgt
Packagedapps
Low-code / hpaPaaS
AI servicesPredictive ML toolkits
Decision Mgt
Automation Anywhere Bot Store
Numerous partnerships
Salesforce / MuleSoft
Salesforce Einstein
UiPath, WorkFusion, Blue Prism,
etc
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Time to rearchitect your products, if you haven’t already
What§ Shift away from hard-
edged one-size-fits-all product deployments
§ Shift towards collections of independent, self-sufficient runtime services
Why§ Competitive cloud
service delivery§ Flexibility in
product/offering portfolio
§ Unpredictable demand for application/ process automation capabilities
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Look to insight and governance as control pointsIntegrated view of performance
Inte
gra
ted
man
agem
ent o
f cha
nge
Integrated
manag
ement o
f change
Exploratory
Transactional T T
P P P P P P