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A KEY PERFORMANCE INDICATORS FRAMEWORK
FOR HIGHER EDUCATION INSTITUTIONSPETROV, PETAR & KAMENOVA-TIMAREVA, MARINA
VSIM 2013
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CONTENTS
The Problem
Why KPI?
The KPI Process
Examples of KPI in HEI
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CURRENT POSITION OF BULGARIAN HEI
- NATIONAL RANKING
№ Country Score
1 United States 100.0
2 Sweden 85.2
3 Switzerland 81.6
37 Slovakia 47.9
38 Bulgaria 47.7
39 Romania 47.5
50 Indonesia 35.3
2013 Universitas 21 Rankingof National Higher Education Systems
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CURRENT POSITION OF BULGARIAN HEI
- NATIONAL RANKING
№ Country Score
1 United States 100.0
2 Sweden 85.2
3 Switzerland 81.6
37 Slovakia 47.9
38 Bulgaria 47.7
39 Romania 47.5
50 Indonesia 35.3
2013 Universitas 21 Rankingof National Higher Education Systems
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CURRENT POSITION OF BULGARIAN HEI
- INDIVIDUAL RANKING
The Times Higher Education World University Rankings 2012-2013
powered by Thomson Reuters
NO!
QS World University Rankings 2013
No results found.
University Ranking by Academic Performance 2012
Only 3 Bulgarian universities out of 2000. Sofia University St Kliment Ohridski is 788.
Ranking Web of Universities 2013
Only 1 in top 2500. Sofia University St Kliment Ohridski is 610.
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ASK YOURSELF
Do you want to be here:
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ASK YOURSELF
Do you want to be here: OR Here:
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ASK YOURSELF
Do you want to be here: OR Here:
STRATEGY
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LET’S ASK OURSELFS A FEW OTHER QUESTIONS
Has my HEI a strategic plan at the organizational level?
…
Has my faculty a strategic plan?
…
Has my department a strategic plan?
…
If there are any, do all employees know the HEI’s strategic goals?
…
How do you achieve them?
…
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PERFORMANCE MEASURES
Critical Success Factors
Key Performance Indicators
Dashboards
Process Improvement Initiatives
Self-Assessment Award Models
TQM, etc.
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WHAT ARE KPIS?
Key performance
indicators (KPIs) help an
organization define and
evaluate how successful it
is, typically in terms of
making progress toward
its long-term
organizational goals.
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STAKEHOLDERS OF A HEI
Students and their families
Schools
Potential employers
Public HEIs
Private HEIs
Lecturers
HEI personnel
Government
Ministry of Education
Scientific research institutions
Employers’ organizations
Media
Professional associations
Society
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KPI PROCESS
Information
• Internal
• External
Databases
• Generation
KPI
• Calculation
MIS
• Users
Goals
Results
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KPI IN HEI – ACADEMIC PERSPECTIVE
Student Success: Recruit, retain, graduate the best
students
• Freshman Inquiries
• Freshman Applications
• Freshman Enrolled
• Top 10% Rank in Class
• Degrees Conferred
• 1-year Retention Rate
• Graduation Quantitative Score
Provide Quality Academic Programs and
Support Services
• Academic Support Spending per Student Headcount
• Instructional Spending per Student Headcount
• Student Participation in Study Abroad
Attract and retain outstanding faculty/staff
• Average Faculty Salary and Benefits
• Employee Satisfaction
• Number of Endowed chairs and professorships
• Staff Turnover Rate
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KPI IN HEI – FINANCIAL PERSPECTIVE
Optimize Expenditures
• Administration Spending per Student
• Departments exceeding budget
• Complete all capital projects on-time
Advancement and Endowment
• Average Alumni Giving Rate
• % of Campaign Goal Collected
• Endowment per Student Headcount
Remain Compliant
• Audit Findings
• Cost of compliance as % of budget
• Safety Violations
• Time to close fiscal year
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KPI IN HEI – RESEARCH PERSPECTIVE
Increase Funded Research
• Contracts and Grants Funding Awarded
• Number of Patents Issued
• Proposal Success Rate
• % of faculty staff participating in research projects
Provide Adequate Research Facilities
• New Lab space available for research
• Laboratory Safety Violations
• Laboratory equipment
Increase Faculty Scholarly Activities
• Members of National Academies
• Number of publications or performances in national/international outlets
• Number of citations
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KPI IN HEI – FACILITIES PERSPECTIVE
Improve Campus Life
• % of accommodated students
• Campus Wireless Network Coverage
Provide Adequate Teaching Facilities
• # students per room
• % of multimedia enabled rooms
Support superior athletics
• Graduation Rate for Freshman Student athletes
• Sports equipment renewal
Improve information resources
• # of books and periodicals
• # of online databases
• # of software licences
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KPI IN HEI – SUSTAINABILITY PERSPECTIVE
Support Integrity and Service to Community
• Community Perception Survey Score
• Funding for Public Services Initiatives
• Student Awareness of Code of Ethics
Promote and Enhance Sustainability
• Reduce CO2 Emissions to Target
• % Spend with "Sustainable" Vendors
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