![Page 1: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/1.jpg)
6. Global Trends and Issues in Management
![Page 2: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/2.jpg)
6.1 International Management and Culture 6.2 Conflict Resolution
6.3 Organizational Communications
![Page 3: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/3.jpg)
6.4 Operations Management
6.5 Human Resource Management
![Page 4: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/4.jpg)
6.1 International Management and Culture
![Page 5: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/5.jpg)
The global economy is a fact and modern managers must understand how to manage globally
![Page 6: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/6.jpg)
International businesses face many challenges but the most significant for managers is often Culture
![Page 7: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/7.jpg)
The US has 5% of the world’s population
But produces and consumes 20% of its economic activity
![Page 8: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/8.jpg)
Cultural Differences
• Language • History • Religion • Family Relations • Ethnicity
![Page 9: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/9.jpg)
Cultural differences can affect how we perceive leaders and how we respond to incentives
![Page 10: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/10.jpg)
Hofstede Matrix
91
40
6246
29
PowerDistance Individuality Masculinity
UncertaintyAvoidance
Long TermOrientation
United States of America
![Page 11: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/11.jpg)
Hofstede Matrix Dimensions
Power Distance - How we believe leaders should be treated
![Page 12: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/12.jpg)
Individualism - How important we consider our own interests over the interests of our group Masculinity - How much we live to work, rather than work to live
![Page 13: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/13.jpg)
Uncertainty Avoidance - How comfortable we are with uncertainty and risk Long Term Orientation - How far into the future we think is important
![Page 14: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/14.jpg)
Global Organization Choices
MonocentricPolycentricBrazil
USA
Russia
FranceEgypt
China
USAGermany
![Page 15: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/15.jpg)
High Power Distance - Expect managers to be treated with great respect and be distant from workers
What to Expect from Global Cultures
![Page 16: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/16.jpg)
Low Individualism - Expect everyone to be on a team. Individual incentives will not work
Low Masculinity - Expect people to only work as hard as they must, and to value time away from work more than additional salary
![Page 17: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/17.jpg)
Low Uncertainty Avoidance - Expect managers and workers to be uncomfortable with risk and prefer a certain outcome to a possible better outcome
What to Expect from Global Cultures
![Page 18: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/18.jpg)
High Long term Orientation - Expect managers to value long term relationships over short term profits
![Page 19: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/19.jpg)
Managing inside a single national culture is hard enough. Managing across many different global cultures is far more challenging
![Page 20: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/20.jpg)
6.2 Conflict Resolution
![Page 21: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/21.jpg)
Sooner or later, all managers face a conflict between some groups of people. How can this be resolved?
![Page 22: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/22.jpg)
A conflict is more than just a difference of opinion. One group or both feel threatened by the conflict
![Page 23: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/23.jpg)
2 Approaches to Conflict Resolution: • Competition • Cooperation
(Collaboration)
![Page 24: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/24.jpg)
Competition• Based on “Win-
Lose” • May not understand
both sets of interests well
• Often the first approach we choose
![Page 25: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/25.jpg)
Cooperation/Collaboration• Based on “Win-Win” • Usually requires
both sides to understand each other’s interests well
![Page 26: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/26.jpg)
• Can be more effective than competition but often more difficult to achieve
![Page 27: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/27.jpg)
Both the collaborative and competitive positions involve negotiation - learning about each other and proposing alternatives
![Page 28: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/28.jpg)
If two disputants cannot resolve a conflict on their own, they may turn to a disinterested 3rd party
![Page 29: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/29.jpg)
3rd Party ApproachesArbitration: When the 3rd party leads both groups through a resolution process, and has the power to bind both groups to a resolution
![Page 30: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/30.jpg)
![Page 31: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/31.jpg)
Mediation: When the 3rd party leads both groups through a resolution process, but has no power to decide the outcome
![Page 32: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/32.jpg)
• Try to understand the other side’s position. Why do they want what they want?
• Think about your position in detail. Why do you want what you want? resolution style
Getting to an Agreement
![Page 33: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/33.jpg)
• Set priorities. What can you give up and what must you keep?
• Control your emotions and try to be rational
• Consider your conflict resolution style
![Page 34: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/34.jpg)
Conflict Resolution Styles
1. Competitive - High assertion/low cooperation
2. Accommodating - Low assertion/high cooperation
![Page 35: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/35.jpg)
3. Avoiding - Low on assertion and cooperation
4. Collaborating - High on assertion and cooperation
5. Compromising - Moderate on everything
![Page 36: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/36.jpg)
Resolving conflicts requires skill and understanding. Think “Win-Win” whenever you can
![Page 37: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/37.jpg)
6.3 Organizational Communications
![Page 38: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/38.jpg)
We all communicate every day. As a manager inside an organization, however, we need a different understanding of communication
![Page 39: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/39.jpg)
• Filtering • Selective Perception • Info Overload • Emotional
Disconnects
Barriers to Communication
![Page 40: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/40.jpg)
• Lack of Source Credibility
• Semantics
![Page 41: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/41.jpg)
![Page 42: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/42.jpg)
Barriers to organizational communication are often a function of the people in the organization
![Page 43: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/43.jpg)
• Filtering - Distortion or withholding of information by the sender to manage a reaction
Barriers to Communication
![Page 44: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/44.jpg)
• Selective Perception - Distortion or misinterpretation of information by the receiver
• Information Overload - Too much information coming at us. Can’t pay attention to it all
![Page 45: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/45.jpg)
• Emotional Disconnect - The sender or receiver is emotionally upset and misinterprets information
![Page 46: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/46.jpg)
• Lack of Source Credibility (Or familiarity) - The receiver does not believe the sender knows what they are talking about, or may not know the sender at all and be unable to decide if they are credible
![Page 47: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/47.jpg)
• Semantics - Words can mean different things to different people
![Page 48: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/48.jpg)
When Different Sources Say Different Things
The boss says “No layoffs”
The grapevine says “Layoffs next month”
![Page 49: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/49.jpg)
When One Source Says Different Things
He says “Nothing to worry about.”
He looks nervous and distracted - worried
![Page 50: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/50.jpg)
When the verbal and non-verbal messages say different things, most people believe the non-verbal only
![Page 51: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/51.jpg)
Audience is everything. Think about who you are talking with
![Page 52: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/52.jpg)
Communications failures are inevitable in organizations. Try to be an effective communicator, but expect the worst
![Page 53: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/53.jpg)
6.4 Operations Management
![Page 54: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/54.jpg)
Operations management is the specific approaches we use to manage the production of an organization’s products
![Page 55: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/55.jpg)
Operations Management
“Overseeing the transformation process that converts inputs such as labor and raw materials into outputs such as goods and services.”
![Page 56: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/56.jpg)
OperationsTechnology
Labor
CapitalRaw Matis
Energy
Product
Inputs Outputs
![Page 57: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/57.jpg)
Most of the time, we think of manufacturing when we say “operations” but it is more than that
![Page 58: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/58.jpg)
• Usually thought of as manufacturing
• For a bank, this is the moving of money in and out of customer accounts
Operations
![Page 59: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/59.jpg)
• For a law firm this is handling cases for clients
• For a construction company, this is designing and constructing buildings
Operations
![Page 60: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/60.jpg)
Operations management is about efficiency and lower costs, and we gain that through good control systems
![Page 61: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/61.jpg)
Lean Operations/Lean Control Reducing Waste
Eliminate:
Wasted materials Wasted labor Wasted time Wasted energy Wasted space Wasted information
![Page 62: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/62.jpg)
![Page 63: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/63.jpg)
Quality ControlAudience is everything. Think about who you are talking with
Make sure things meet quality standards through inspections and process control
![Page 64: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/64.jpg)
Audience is everything. Think about who you are talking with
![Page 65: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/65.jpg)
Inventory ControlAudience is everything. Think about who you are talking with
Only buy what you need and only produce what your customers need.
![Page 66: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/66.jpg)
![Page 67: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/67.jpg)
Operations management is how we manage the daily work of the organization. Control intensive
![Page 68: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/68.jpg)
6.5 Human Resource Management
![Page 69: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/69.jpg)
Human resource management is the specific approaches we use to manage the people who work in an organization
![Page 70: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/70.jpg)
HR ManagementManages how people are hired, trained, promoted, motivated, and let go. Hopefully according to the organization’s plans
![Page 71: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/71.jpg)
![Page 72: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/72.jpg)
Recruiting The War for Talent• Identify what kinds of
skills and talents are needed
• Attract employees with those skills and talents
![Page 73: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/73.jpg)
• Assess skills and suitability
• Develop processes so managers can do this systematically
![Page 74: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/74.jpg)
Recruitment involves advertising for applicants and then may include detailed tests and interviews to select the best
![Page 75: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/75.jpg)
Situational Interviews - Ask questions about past experience or future plans
Interviews and Skills Common Selection Tools
![Page 76: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/76.jpg)
Work Sampling - Ask a candidate to actually demonstrate the ability to perform a specific task
Aptitude Testing - Ask a candidate to perform a task that uses the same talents or skills as the job itself.
![Page 77: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/77.jpg)
Training and Development Investing in Your Human Capital• Teach employees about
organizational operations and culture - Onboarding
![Page 78: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/78.jpg)
• Invest in skills, balanced against the costs
• Track skills and provide that information to other managers
![Page 79: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/79.jpg)
• Design jobs for maximum motivation
Motivation Getting the Most From Your People
![Page 80: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/80.jpg)
• Develop competitive but affordable compensation plans
• Recommend bonus structures and other incentives that provide additional motivation for employees and managers
![Page 81: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/81.jpg)
Employees leave an organization for many reasons, but HR managers deal with them all
Off boarding
![Page 82: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/82.jpg)
![Page 83: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/83.jpg)
Most Americans are under “Employment at Will” Employee and employer can cancel the arrangement at any time
![Page 84: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/84.jpg)
Diversity
Modern HR managers deal with organizational diversity issues.
![Page 85: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/85.jpg)
Audience is everything. Think about who you are talking with
![Page 86: 6. Global Trends and Issues in Management · Global Trends and Issues in Management. 6.1 International Management and Culture 6.2 Conflict Resolution ... • Filtering - Distortion](https://reader034.vdocuments.us/reader034/viewer/2022042020/5e777816cf031d43da19addc/html5/thumbnails/86.jpg)
HR management is a staff function in most organizations. It sets policies rather than making individual decisions