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© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1
HP IT Update
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Mahesh Shah, VP HP Global IT
April 11, 2013
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2
HP Landscape
Focus Areas
Ecosystems
Next Steps
Agenda
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HP Landscape
Complexity
• Manufacturer
• Enterprise direct sales company
• Commercial channel partnering company
• Software company
• Consumer company
• SMB company
• Service delivery company
• IT Hosting company
• Reseller
• Supply Chain company
• eCommerce company
• Call Center company
• Financial Services company
Scale
• 170 countries
• 349,600+ employees
• 1 billion+ customers
• 1,535 applications
• 278 mission critical applications
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4
IT Outcomes – A Multi-Year Journey
Streamlined IT
Portfolio
• Projects 3+ years in
development with no
return reduced to ~6-month
projects with Cost Benefit
Analysis (CBA)
• Reversed the innovation /
support dynamic from
30/70% to 80/20%
• Enabled by PPM
Next Gen Data Centers
• Consolidated >85 data
centers in 29 countries to 6
NGDCs in 3 locations
• 40% decrease in servers;
250% increase in processing
power
• 50% decrease in networking
costs; triple the bandwidth
• Decreased the cost of
storage while doubling
capacity (all data replicated)
• Consolidated >7,000
applications to <2,000
• 60% reduction in data center
annual energy consumption
• Enabled by BSM, ALM
Business Intelligence
• Eliminated ~700 data marts
• Standardized business
processes into a common
data model
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Our Focus
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Maturity Model
HP IT – What Does Good Look Like?
COST
Efficient
• Best in class
aligned to
industry
• Total IT cost as a
percentage of
sales
Effective
• Highest
operational
performance
and availability
• Exceptional
user interface
QUALITY Innovative
• IT investment is
80% innovation
and asset
renewal and
20%
maintenance
and support
• IT investment
ratio in relation
to industry
benchmarks
MIX Fast
• Continuous
refreshes
• 3x improvement
in portfolio to
production
cycle time
• IT portfolio to
production in
relation to
industry
benchmarks
SPEED Assured
• CEO and business
unit leaders invest
with confidence
• On time delivery
• Solutions that meet
business
expectations
• Cost removal or
revenue gained as
a percentage return
from IT investment
PREDICTABILITY
The Pack Leaders Breakaway
Cost, Quality and Mix can be achieved through vertical excellence.
Speed and Predictability requires horizontal excellence.
Cloud
Mobile
Social
Big data
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IT4IT HP Software Tools
Strategy to Portfolio Request to Fulfill Detect to Correct Requirement to Deploy
Project and Portfolio
Management (PPM)
Executive Scorecard
Vertica
Ops Orchestration
Server Automation
Network Automation
Service Manager
Asset Manager
Business Service Manager
Network Node Manager
Network Perf Server
Operation Manager
SiteScope
Business Process Monitor
ArcSight Logger & ESM
Tipping Point
uCMDB
Fortify SCA & CloudScan
WebInspect
Application Lifecycle Mgmt /
Quality Center
Performance Center
Agile Manager
Systinet
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Strategy to Portfolio
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Optimized delivery
HP IT Portfolio Management using PPM
PPM is the conduit to fascinating and highly cost effective
results
Chaos
Strategic planning agility
• Responding rapidly to changing needs
• Providing scenario-based planning capability
Effective resource utilization • Understanding demand – 1,200 business
projects
• Matching skills with needs – 10,000 resources
• Aligning resource allocation and delivery timing
• Projects organized across 9 IT organizations Synchronized execution
• Prioritizing and aligning with business needs
• Enabling comprehensive portfolio metrics and KPI’s
Optimized investment allocation • Understanding project costs, benefits, and ROI
• Selecting a balanced portfolio
• Aligning investments with company objectives
PPM
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How do we assess the business value of new
innovation quickly
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Requirement to Deployment
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HP IT current landscape
Applications
• >1,500 in Portfolio
• ~50% Package,
~50% Custom
• 60% with Active Projects
• 30% Left to Retire
Technical Skills
• >300 Skills Today
• <100 End-State Skills Planned
• ~25% Skills Apply to both
Custom and Package
• ~25% Custom Only
• ~50% Packages
Projects
• >1,200 projects delivered per year
• ~1,800 MTP’s per year
• ~6 month Avg Duration
• 94% Avg. On Time Delivery
Workforce
• 80% Innovation / 20% Support
• > 7,000 Innovation Resources
• 23 HP IT Global Core Sites
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Mobile Development Process and Capabilities
Design / Usability
Develop
Test
Publish
Deploy / Updates
HP Ares/ Enyo Enyo: http://enyojs.com/
HP Enyo / Phonegap / HP Anywhere create an app : http://www.youtube.com/watch?v=NhzY4Cwcwis
HP Unified Testing / Webinspect/
Fortify
HP GRAM enterprise catalog/HP
Anywhere
HP GRAM enterprise catalog/
HP Anywhere
http://www.youtube.com/watch?v=fGaVF
RzTTP4
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Business Intelligence
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Our Focus on Business Intelligence
Current State Future State
Rigid & Inflexible Reporting, High Cost
• Standard and user-Specific Custom Reports
• Desktop-based report delivery only
• Inability to integrate external user data
• Rigid, 3rd Party, structured data databases
• Stand-alone reporting tools
• Static reporting
• Historical-based reporting only
• Reactive customer-driven requirements planning
Agile, Self-Serve, Mobile, Stable
• Templates, Personal Reports, Ad hoc, BI Search, Analytics
• Automated Dashboards & PowerPoint generation
• Mobile-capable reporting
• Data Mash-up
• Vertica-based Data Warehouse (velocity, variety, volume)
• Integrated Reporting Portal
• Dynamic, ad-hoc reporting
• Predictive Analytics (leveraging Autonomy)
• New Information Management Offerings
Integration
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Detect to Correct
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Increased IT complexity - demands ITIL adoption, standardization and
consolidation
IT Transformation (2000s)
L1-4 Support
Teams
Runbook Automation
Standardize
d
Monitoring
Tools
Configuration Management
Event
Managemen
t
App &
Infrastructure
Owners
Incident
Managemen
t
Security
Monitoring
Unified Notification
Subscribers
Escalation
Managemen
t
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Future IT Process - Event to Remediation
Unified Notification
Subscribers
Escalation
Managemen
t
Monitoring
Fabric
Configuration Management
Business
Service
Management
Incident
Management
SaaS
Security &
Compliance
Automated
Resolution
Cloud
Automation
Discovery
Monitoring
Automation
Open Std, 3rd
Party
Connectors,
Virtualization
Monitors
Proactive
Operations
Bridge Service Health
HP Anywhere
Advance
Correlation
Operational
Intelligence
(Analytics on
everything)
Service Owners &
Operations Teams
Runtime Service
Model
Predictive
Monitoring
Service Owners &
Operations Teams
Increasing IT scale & complexity, virtualization and Cloud computing - demands
operational automation, SaaS, advance correlation, predictive monitoring, advance
analytics and mobility.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Next Steps
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Next steps
NEXT STEPS
1. Continuous improvement within each domain
area
2. Focus on Business Intelligence in ITIL Core
Areas
3. Focus on Integration Capabilities
4. Event Driven Collaboration or Actions
5. Workstreams more focused on End User
(request to fulfillment, mobility, etc)
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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