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Training Busy Staff
to Succeed with Volunteers:
The 55-Minute Training Series
Copyright 2007
Betty Stallings
Energize, Inc.
Interviewing Volunteers
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ActivityWhat were the skills and qualities of
the interviewer?
Much is learned about the art andskills of good interviewing byanalyzing someone who interviewed
you well.
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Learning Objectives To discuss the importance and purposes of
having interviews with prospective volunteers.
To review or initiate the four key steps in the
interview process.
To design relevant interview questions and
review the essential role of listening during the
interview process.
To propose options for handling challengingsituations that occur during interviews.
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4 Key Concepts1. The primary purposes of interviewing
volunteers are to determine a mutual fit
between the candidate and the organization,and to screen for risks.
2. There are 4 Key Steps in the interview
process: Preparation, Opening, Body andClosing.
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4 Key Concepts3. Two essential skills in interviewing are
designing and asking questions and
reflective listening
4. It is important to prepare for specialproblems that might present themselves
during the interview.
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Key ConceptThe primary purposes of interviewing
volunteers are to determine a mutual
fitbetween the candidate and theorganization, and to screen for risks
to the volunteer, the organization,
and the clients if the prospective
volunteer is chosen.
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Importance of ScreeningMutual screening
To protect clients.
To maintain paid staff and volunteer morale.To guard the agencys reputation.
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Key Concept 2There are 4 Key Steps in the interview
process: Preparation, Opening, Body
and Closing.
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PreparationReview what you know about the applicant.
Review pertinent information about theavailable volunteer position(s).
Assemble material about the agency.
Formulate questions.
Schedule adequate time.
Arrange for private, comfortable place.
Cast aside all distractions.
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OpeningGreet and put applicant at ease, establish
rapport.
Clarify the purpose of the interview:
to determine if we have a match
Establish timeframe for interview.
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Body of InterviewThere are three basic sections of an
interview:
You provide information on the agency, program,clients served, etc.
Applicant shares information about him/herself
through thoughtful questioning.
You describe available volunteer positions or other
options for involvement.
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ClosingReview and summarize what surfaced during
the interview.
Discuss next steps:
If mutual acceptance: explain how volunteer
becomes active.
If no match: encourage honest sharing and referelsewhere.
Express appreciation for his/her time.
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Key Concept 3Two essential skills in interviewing
are:
Designing and asking questions based
on an analysis of the position and
required qualifications
Reflective listening assuring that both
individuals are hearing and
understanding.
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Designing and Asking QuestionsWord questions to elicit the information you
need.
Open-ended questions are best.
Activity:
Write down:
Volunteer position requirements. Desired characteristics of ideal volunteer.
Questions to elicit useful screening information.
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Core QuestionsWhen several applicants interview for the
same volunteer position, ask them all some
core questions so you can compare their
suitability.
Situational questions determine how theperson might react to specific experiences.
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Listening Listen to understand what is meantnot to get
ready to reply, contradict, or refute.
What is meant involves more than words (tone of
voice, facial expression, overall behavior).
Dont interpret too quickly. Look for clues and put
yourself in the speakers shoes.
Put aside your own views and opinions for the time
being.
Realize that you cannot listen to yourself inwardly and at
the same time listen outwardly to the speaker.
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Listening Control impatiencelistening is faster than talking.
Do not prepare to answer while listening.
Show interest and alertness.
Do not interrupt.
Ask questions to secure more information, not trap
the speaker or force him/her into a corner.
Use the technique of linking (probing) to build onwhat the interviewee has already said.
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Key Concept 4It is important to prepare for special
challenges that might present
themselves during the interview.
What special challenges have you already
experienced or anticipate might occur?
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Possible Interviewing ChallengesThe very shy
The very talkative
Unmotivated, maybe because service is
a requirementAttitude problem, despite skills
Wants position, but is not qualified
Only available for short-term workInterviewing only on the telephone
Online interviewing for virtualvolunteering
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SummaryNothing you do will impact the volunteer
program more positively than effective
interviewing and mutual screening.
When the right people are in the right jobs,
the role of volunteer supervisor is a pleasure!