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Internship Report On
An Overview of new network establishment & its
operation & maintenance
A study based on Airtel.
Internship Report On
1
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An Overview of new network establishment & its
operation & maintenance
A study based on Airtel.
Prepared By
Prabir alapatra
!oll"1#$
%atch"#
%A '(inance)
Supervised By
(ahmida Ahmed
%%A* %A '(inance & arketin+)
,ecturer* (aculty of %usiness Administration
University of Science & Technology Chittagong (USTC)
,etter of ransmittal
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ovember -$* -/11
o
he 0ean
(aculty of %usiness Administration
niversity of 2cience & echnolo+y 3hitta+on+
Subject: Submission of Internship Report
2ir*
4 have the +ratification to inform you that 4 have accomplished my internship
report on Airtel. 4 have tried my best to furnish the report with relevant data*
which 4 have to collect from contact with Airtel.
4 shall be +lad if you kindly accept this report* and 4 am ready to e5plain anythin+
to you if you feel necessary.
6ours (aithfully
777777777777777777777777
Prabir alapatra
!oll"1#$
%atch"#%A '(inance)
8
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Acknowled+ement
(irst of all 4 pay a special thanks to my almi+hty 9od* who made me able to completethis report. 4t is very difficult to e5press my feelin+s who helped in completion of this
report. %ut 4 think there is no other word e5cept thanks* which can compliment mysentiments.
4 pay +ratitude to the 2upervisor of my report* (ahmida Ahmed* ,ecturer* faculty of
%usiness Administration* 23. 4 also pay honor to the teachers for their contribution.
4 acknowled+e with deep +ratitude to Airtel* %an+ladesh* for +ivin+ me this opportunity
to study the re+ular works.
4 am also +rateful to hi+h officials and all the officials and staffs of Airtel* for their
friendly behavior* heartiest cooperation and other services durin+ my studies.
,ast but not the least* my family and my friends who have been helpful by +ivin+ me
their co:operation and efforts in completin+ this report.
!ecutive Summery
owadays the world is very much competitive. 2o everyone has to be e5pert in his field
in both practical knowled+e and theoretical knowled+e. As Premier
niversity*3hitta+on+ aims to build future ma+nate with the theoretical knowled+e as
#
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well as practical knowled+e of economic field of our country* 4nternship course and its
report is a si+nificant aspect in the direction of accomplishin+ the +oal.
On the whole* the study that 4 desire to do is conducted to reveal the crucial economicfactor that may affect the import* base on our country;s economic practices* as our
%an+ladesh is hi+hly depended on its import.
he study is presented in 1/ chapters.
he (irst chapter of the study is called Introduction where 4 have +iven a short
introduction about the report. his chapter is based on the reason of the report* the
ob
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he 2econd chapter "Company Overviewdescribes all about the or+ani>ation where 4
have done my intern. he mission* vision and values of the company are briefly
mentioned here.
he hird chapter of the study is called Customer Services# "$ro%ucts etc4 have tried
to described about the types of services* various products and their call rate.
he (ourth chapter is called Conclusion which is prepared based on the results
obtained from the previous chapter.
he tenth and the last chapter include the names of all the books and resources from
which 4 have collected the information and it is known as References
$
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Table of Contents
Sl
'
Content $age o
1 itle fly 1
- itle pa+e -
8 ,etter of transmittal 8
# Acknowled+ement #
= ?5ecutive summary =
$ able of content @:
Chapter '1 4ntroduction 11
- Ori+in of the report 11
8 Ob
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obile 4nternet #/
B 4nternet #/
1/ Cap #/
11 2 #1
Chapter our1 3onclusion #8
Chapter ive1 !eferences #=
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Chapter *
Introduction
B
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1/
o 4ntroduction
o Ori+in of the report
o Ob
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Intro%uction
4nternship pro+ram is a compulsory 8:credit course* which provides us with the
opportunity to +ain our practical knowled+e.
ow the world is very much competitive. 2o everybody has to be e5pert in his field
in both practical knowled+e and theoretical knowled+e. As Premier niversity aims
to build future ma+nate with the theoretical knowled+e as well as practical knowled+e
of economic field of our country* 4nternship course and its report is a si+nificant
aspect in the direction of accomplishin+ the +oal. 4t is a systematic process for
+atherin+* recordin+ and analy>in+ of data about the topic that a student +oes to learn
on the pro+ram* moreover also know how to connect the theoretical knowled+e with
the practical knowled+e.
11
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%asically* the study that 4 desire to do is conducted to reveal the crucial economic
factor that may affect the import* base on our country;s economic practices* as our
%an+ladesh is hi+hly depended on its import.
2ince %an+ladesh is an import:oriented country and to facilitate the activities* Carid
elecom ,imited provides all kind of facility and offers au5iliary product that are
related to and those are the core products.
'rigin of the report
his report is ori+inated as the course reFuirement for the partial fulfillment of the
reFuirements of internship course of %A Pro+ram at Premier niversity*
%an+ladesh. 4 was sent to Carid elecom ,imited ' A+rabad %usiness 3entre) to take
the real life e5posure of the activities from (ebruary 1-to ay - -//Bto fulfill the
partial reFuirement of my internship.
'bjectives of the Stu%y
he obations opportunity for the caller.
1-
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o know the problems and different solutions.
o handle pressure and takin+ the ri+ht decision.
Gow to work under stressH
o su++est the different su++estion.
,etho%ology
he study will be done in the followin+ steps"
ature of +ata
4n this report both Primary and 2econdary sources of data is used. he pro
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Personal Observation.
Face to Face Interviews.
Practical deskwork.
Personal Observation
Observation is the process of reco+ni>in+ and notin+ people ob
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Second ary data collection
An intensive literature survey was reFuired to acFuire relevant knowled+e. !elevant
literature like published and unpublished thesis*
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#. he Carid elecom confidentially keeps the data.
=. 2ome of the officer of the center did not co:operate heartily.
$. he study was not done very successfully due to ine5perience.
@. 2upply of more practical and contemporary data is another shortcomin+
1$
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Chapter .
Company Overview
1@
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1
3ompany Profile.
Ob
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Company Profile:Company Profile:
O!A23O ?,?3O is one of the most dynamic telecommunications powerhouses in
the world. Orascom is based in A? and has operations in 11 countries worldwide.
?stablished in 1BB* it is today the lar+est capitali>ed company on the 3airo J-$ampK
Ale5andria 2tock ?5chan+es with over 11 million subscribers worldwide. 4t has +rown to
be one of the lar+est and most diversified 92 network operators in the iddle ?ast*
Africa and Asia.
he 0habi 9roup is a multinational company based in the A?* which owns and
operates a wide ran+e of business concerns that are spread across 8 different continents. 4t
has a diversified business interest in the institutions that have en
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settin+ pace to initiate its operation in +anda & 3on+o. Cithin the markets Carid is
already operatin+* it has Fuickly developed a lar+e customer base and established itself as
one of the leaders of telecom service sector.
4n %an+ladesh* Carid elecom commenced its operations under a landmark O a+reed
upon by the 0habi 9roup and the 9overnment of %an+ladesh worth 20 1 billion* out
of which 20 @=/ million was e5clusively committed for investment in the
telecommunication sector of the country. 2ucceedin+ the O si+nin+* the %!3
license for telecom service provision was issued to Carid elecom* followed by the
si+nin+ of interconnectivity a+reement with all the e5istin+ telecom companies of
%an+ladesh.
4n ay 1/th* -//@* Carid elecom launched its commercial operations in %an+ladesh
with a network encompassin+ -$ districts. %y ovember -//@* the network had been
e5panded to cover $1 districts and bein+ used by - million customers.
%ased on the 9 'e5t:9eneration) network* Carid elecomLs operational activities in
%an+ladesh aim to achieve a new and modern corporate identity* which is con+ruent with
the dynamic chan+es takin+ place in the telecom industry today. Cith a reflection of a
new strate+y* our aim is to be perceived not only as a telecommunication operator of
voice services* but also as a universal provider of comprehensive communications
services for both residential and business customers.
he subscriber base of over - million users in our first year of operation alone serves as a
testament to Carid telecomLs customer:driven business mandate. hese achievements
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have only been possible due to CaridLs uncompromisin+ commitment to provide
ma5imum network covera+e and clear connectivity at the most affordable price.
Objective:Objective:
Carid;s +oal is to brin+ you this freedom at lower overall cost.Carid wants to
make mobile affordable for you* your family and your friends. his is why we have put
to+ether a very attractive launch offer to allow you to link up. 9o and see one of our
dealers to learn about our offer. hey are happy to help.
!elecom"s #ision $ %ission!elecom"s #ision $ %ission
1ision:o become the essential communication provider in %an+ladesh of hi+h Fuality voice and
innovative data services by offerin+ affordable products and services to all market
se+ments and to become an inte+ral part of their everyday lives.
Carid elecomLs brand values include"
2implicity
Gonesty
4nnovation
Muality
0ynamic
(riendly
,ission:-1
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0ffinity $artners
Carid believes in united effort. CaridLs affinity pro+ram e5ecutes partnership pro+rams
for leadin+ companies. Our uniFue approach enables our clients to effectively drive sales*
improve relation and enhance brand awareness.
3urrently* Carid has the followin+ affinity partners in %an+ladesh arket.
?lectra elecom %an+ladesh ,imited
2iemens %an+ladesh ,imited
lectra Telecom (2+) -imite%:
?lectra elecom '%0) ,imited is a pioneer in the field of consumer electronics in
%an+ladesh* with a distribution network consistin+ of -1- showrooms* franchises &
dealers throu+h out the country. 2amsun+ ?lectronics* one of the world;s lar+est
electronic companies* has made ?lectra 4nternational its e5clusive distributor in
%an+ladesh to market a vast ran+e of products to local consumers.
%ein+ an affinity partner* ?lectra and Carid elecom will
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+istrict 'utlet 0%%ress Contact umber
0haka -@* %an+abandhu ational 2tadium arket B==/-/@
$/* %an+abandhu ational 2tadium arket B=$8#B
-* %an+abandhu ational 2tadium arket B==@$-$B@* %an+abandhu ational 2tadium arket B=$-@-$
11-* Airport !oad* %iar) 1st (loor
1@1-/$B//
#@* Goronath 9hosh !oad* ,al %a+h B$@@-=B
1//* 0holaipar* Eatrabari @#1B8--
#B ew 2uper arktet* %aitul ukaram 11@11/B/8
3hitta+on+ /=* 3.0.A Avenue* 0ampara /81: $-$B-#
!aa* iah Para* 2haheb %a>ar /@-1:@@$1$
Ihulna Al:Gail 3hisht* 2ubid %a>ar /-1:@1B-$/
Eessore 18=* .I !oad /#-1:$$8$*
/1@11-$$1
%rahmanbaria .A. !oad /=1:=-=B*/1@118@1-1
%o+ra 3olle+e !oad* Ialitola /=1:@88==* /1=$8/@=1
-#
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Siemens 2angla%esh -imite%:
24??2 operates in 1B/ countries all over the world* with its operations spannin+ the
sectors of electronics* health* power* security and industrial development.
4n %an+ladesh* 24??2 %an+ladesh ,td. is currently operational in the sectors of
Power* 3ommunications* 3onsumer Products and edicine. 4n the communication
sector* 24??2 vision is to make life easier by providin+ trendsettin+ communication
solutions. 2iemens* with its lon+ operational history in %an+ladesh* will also play the
vital role of affinity partner with Carid to create innovative communications solutions*
products and services that satisfy the customers; demands. Please view the list of outlet
as follows"
+istrict 'utlet 0%%ress Contact o3
0haka 11B %an+abandhu 2tadium arket B=$-B@1
9ulshan point*Plot no. 3C2 ' 3 ) @A* 9ulshan 2outh Avenue =-/8=
Gouse /-* !oad /1NA* 2ector /B 'Opposite %y ascot
Pla>a)
B=8B@
aher ower* 9ulshan - o
%o+ra 3olle+e !oad* Ialitola o
3hitta+on+ #- . Ali !oad* Casamore* ,alkhanba>ar* 3hitta+on+ /81:$81@#8
Ihulna 8$ I0A Avenue /#1:18@$
2ylhet !. ower* 3howhatta /-1:@1$#-=
Eessore 8# !ail !oad o
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3hapter 8
Customer Service
-$
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2asic 0ctivities of Customer Service4
-@
C/0$TR 5Customer Service
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o !clusive Customer Service
o Customer Service Centers
o $ro%uct an% Services
o $ro%uct Relate% Services
o 6ari% Roamers
o ,e%ia & $ress Releaseso ,obile Internet
o Internet
o 6ap
o ,,S
Basic (ctivities of Customer Service)*
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3ustomers are the lifeblood of a bank. 4t is vital to know the customers needs and
demand in order to be the market leader in current competitive market.
3ustomer 2ervices department is responsible to perform the central role
of identifyin+ a potential customer to craft the best possible portfolio for
a bank. !esponsibility of the concerned officer starts with assistin+ client
to open an account by knowin+ details information of the client. he
officer ensures verification of information provided by the client throu+h
an introducer havin+ an account with the bank. 0ocuments supplied with
the account openin+ form are also scrutini>ed.
0urin+ your communication e5perience with us* we know that you will have Fuestions
that you want answers to and issues you want taken care off Fuickly and effectivelyQ
o cater to all your needs* we have the ma5imum number of Carid 2ales & 3ustomer
2ervice 3enters countrywide.
CaridLs 3ustomer 2ervice division functions on the premise of pleasin+ and satisfyin+
our valuable customers* resolvin+ their problems and addressin+ their Fueries. Our
3ontact 3entre is eFuipped with the latest technolo+y and its staff is trained to inform*
educate and help customers in the best possible way.
6ou can contact our state of the art 3ontact 3enter* -# hours a day* 8$= days a year*
throu+h the followin+ means"
@$/1$
@$//@$
9.P.O. %OR
8/1$
S '/-) B=1@$
T customerserviceTwaridtel.com.bd
-B
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C www.waridtel.com.bd
Or you can
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2usiness Center 0%%ress
aid 2harani* 2hib %arir ore2honadan+a* Ihulna:B1// 'Opposite of ia Gall)
0olphin Gousin+*
%o+ra
0olphin Gousin+*
Ealeshwaritola* %o+ra =//
ParentLs Pla>a* !aa Alupotty*
9horamara %oalia* !aar %usiness3enter
Gotel 2ayeman '9round (loor) %aharchara* 3o5;s%a>ar #@//.
!an+amati %usiness3enter
ew 3ourt !oad* !an+amati.
Iha+rachori %usiness
3enter
2yed %uildin+*2hapla 3hattar* Iha+rachori
81
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%andorban %usiness3enter
Abeda Pla>a '9round floor) Opposite of 9ovt. Gi+h 2chool*%andorban
Products and Services:Products and Services:
Carid welcomes you to its world of Dalue Added 2ervicesQ
Ce know that communication is all about being hear%# being e!pressive an% ma7ing
your orl% more creative. hus* all our packa+es offer a vast ran+e of services and
contents : all put there to make your communication e5perience"
uch ?asier"Our basic voice services like 3all Caitin+* 3all 0ivert* 3onference 3all* and Doicemail
better mana+e your calls and keep you connectedQ
ore (un"
%e creative* stylish and hip by usin+ our 3aller unes to +reet or surprise your friends
and family* collea+ues* or loved ones by settin+ son+s* funny messa+es or sounds for
them. 2how them how different and creative you areQ
,ore Clue%4up:9et 2urf owQ %e connected to the internet wherever you are. 2urf anythin+ you like*
check your e:mails* swap 2 contents with your buddies or others. And best part is
you don;t have to +o anywhere to activate any of theseQ 4t;s there for you as soon as you
switch on your Carid 24
8-
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0n% more personal:
Personali>e your phone by downloadin+ wallpapers* rin+tones* lo+os* +ames and many
more contents of your choice from 24 9enie menu he Corld of 4nfotainment at the
palm of your handsQ
Carid entered the market with a promise of makin+ mobile phone affordable for people.
his promise was kept and Carid was the first operator to introduce a flat rate for all
calls 'inside own network and to other operators) for the convenience and ease of
customers. hus X8emX was launched : the best prepaid packa+e for makin+ calls to any
network.
4n addition* a new prepaid packa+e* 8ahihas also been launched. his packa+e offers
attractive tariff plan for customers who need to talk within theCarid network. Carid em
is already a very popular and well:liked brand Carid 8ahiis a brand e5tension to
enrich the brand.
ar+etin+ the corporate and 2? se+ments* Carid has launched different types of
XCorporate SimX with state of the art services includin+ 9P!2* corporate 22
broadcast* dedicated customer relationship mana+ement* and customi>ed packa+es.
Carid enterprise offers customi>ed telecom solutions for different businesses as per their
reFuirements and the ob
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their businesses +row.
Carid also offers e5tensive ran+e of value added services for customers. !ecently*
interactive voice portal has been launched for customers who are not 22 savvy.
ban+lalink Lamar tunesL '3!%) service is e5tremely popular with customers with a rich
library of ?n+lish* Gindi* %en+ali and Arabic son+s : all ready to be set as caller rin+
back tones. Carid has also been the first operator to launch issed 3all Alerts for
customers. 4n addition services like 2on+ dedicationK lo+o and rin+ tone downloadK and
iLbubble 'voice messa+e) make the portfolio rich. Carid has also launched 9P!2 in most
ma
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franchise centers.
8ahi pac7ages
8ahi 8ahi Royal
Connection price 'k.) @=/ 1-=/
,onthly ee & 'thers
8ahi 8ahi Royal
-ine rent9 2un%le ee 'in k) =/ =//
R A @=/ k.
-ine rent aiver
Caived when
usa+e YZ
%0 8//
A
'ther features
Pulse = sec 1 sec
umber of (n('any mobile network)
1= -/
3redit ,imit 'in k.) $// 11//
ote"
ahi"
o onthly line rent is %0 =/. 'e5cl. DA)
o onthly line rent will be waived if the subscriber usa+e 'e5cludin+
packa+e line rent) reached to %0 8//.
ahi !oyal"
8=
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o 2ubscriber will pay onthly %undle (ee of %0 =// 'e5cl. DA)
o 2ubscriber will en
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All char+es are e5clusive of 1=J DA.
(or 420 calls* 420 time band and pulse will be applicable.
Gelp line '@$) is free for Postpaid customers. All postpaid packa+es include %3, incomin+ and out+oin+ facilities.
All e5istin+ promotional offers will be applicable till the offers are valid
8em 4 Tariff $lan
8em .; hrs (startup)
2uit your taste:: more options
8em un
8em * secon% 8em n
2tartup
$ac7agePulse $/ sec
8@
http://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem24hrshttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemhttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem1sechttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemFnFhttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem24hrshttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemhttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem1sechttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemFnF -
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$ac7age +etail
Pulse 1 sec
umber of (n(
(any mobile network)=
1oice Calls
$er ,inute
Regular /ourCarid to Carid - Paisa N1 sec
Carid to other operator
(mobile/ PSTN **)8 Paisa N1 sec
(n( :Carid to Carid 1 Paisa N1 sec
(n( :Carid to other operator - Paisa N1 sec
Carid to 4nternational ['420N?420) 420N?420 !ates
%3, 4ncomin+ 3alls (ree
S,S
Carid to Carid I. /.=/
Carid to other operator I. /.@=
(n( : Carid to Carid I. /.8/
(n( :Carid to other operator I. /.$/
4nternational 22 I. -.=/
8
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$ac7age +etailPulse 8/ secumber of (n((any mobile network)
=
1oice Calls
$er ,inute
Regular /our
Carid to Carid k. /.@B Nmin
Carid to other operator
(mobile/ PSTN **)k. 1.-B Nmin
(n( :Carid to Carid I. /.-= Nmin
(n( :Carid to other operator I. /.$= Nmin
Carid to 4nternational ['420N?420) 420N?420 !ates
%3, 4ncomin+ 3alls (ree
S,S
Carid to Carid I. /.=/
Carid to other operator I. /.@=
(n( : Carid to Carid I. /.1/
(n( :Carid to other operator I. /.-=
4nternational 22
$lease ote:
All incomin+ calls are free of char+es.
All char+es are e5clusive of 1=J DA.
Gelpline '@$) char+es T I. /.=/ from Prepaid customers.
Prepaid connection comes with 420* ?420 & pre:loaded 9P!2 facility.
All prepaid packa+es include %3, incomin+ and out+oin+ facilities.
8B
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[(or 4nternational calls only420N?420 rates will be applicable.
[420N?420 rate may chan+e as per %!3 directive.
[[4ncludin+ %3, ',ocalNC0)
$ro%uct Relate% Services:
o enable you to maintain your postpaid and prepaid accounts more conveniently* Carid
+ives you product related services* to ensure that you can easily char+e up your account
with your desired amount of airtime* so that you never fall out of the communication loopQ
Scratch Car%s 4 Carid scratch cards are widely available and can be purchased
from any one of our authori>ed dealers* outlets* franchises and 3ustomer 2ervice
3enters. Available in $ different denominations* these scratch cards can be used byboth ? users to refill their prepaid accounts and AG4 users to pay their postpaid
billsQ
ee 3har+e is a service for postpaid users which they can use to pay their postpaid billswithout havin+ to +o to banks.
6ari% Roamers:
Cith Carid* you donLt have to worry about roamin+ the world. o matter where in the
world you travel* our vast roamin+ covera+e will keep you seamlessly connected.
Carid 4nternational !oamin+ provides you the freedom of usin+ your e5istin+ Caridnumber when you travel outside %an+ladesh. Ce empower you to roam anywhere &
everywhere around the +lobe. Ce keep you connected to all those who matter* your friends
and family.
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Press !eleases
Carid offers free prepaid connection with k -BB talk:time
Gundreds bustle around Carid photo booths to capture special moments on Pahela%oishakh
Carid introduces packa+e with free okia handset* prepaid connection
Carid offers 8//J bonus for prepaid subscribers
Carid;s ahi post:paid subscribers to +et k -*/// discount on Air Asia ticket
Carid offers up to I 11 per day instant cash back offer for prepaid subscribers Carid offers up to 8/pc bonus talk:time on rechar+e
Carid offers bonus talk:time of k $/ and $// 22 for inactive users
Carid starts news service with 8 D channels
9et Prothom Alo news on Carid phone
Carid to launch -#:hour healthcare service soon
Carid offers -/J bonus on rechar+e
Carid offers -/J bonus talk:time on first rechar+e
2i5 months into operations* Carid elecom ties up with 1// operators for
4nternational !oamin+ 2ervices
4n
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obile 4nternet '9P!2N?09?)
9P!2N?09? as a bearer enable Carid to provide advanced data related service
to the customers. 4t is a hi+h speed data transmission technolo+y in 92 networks.
2ubscribe to Xobile 4nternetX to avail these ama>in+ services :
Internet:
2urf internet anytime* anywhereQQQ
C Carid understands your need for bein+ connected in today;s fast:paced world of
informationQ obile 4nternet brin+s the world to your hands* by enablin+ you to access internet
usin+ your Carid connectionQ
Eu 2et use your Carid phone as a modem to access internet from your desktop or laptop and
+ connected to the informational hi+hway wherever Carid network is available in
%a%an+ladesh.
60$
0on;t have a computerNlaptop aroundH se your mobile phone to surf CAP sitesQQQ
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C AP 'Cireless Application Protocol) brid+es the +ap between the mobile world and the
4n internetQ Our 9P!2N?09? facilities +ive you the ability to surf CAP sites* so that you can
Aa access a wealth of information usin+ in+ communication can beQ
Activatin+ obile 4nternet on your phone
4n order to use obile 4nternet '9P!2N?09?)* there are certain thin+s you reFuire:
1. 1st reFuirement: 6ou need to have a 9P!2N?09?N2 compatible handset.
-. -nd reFuirement: 6our handset needs to be confi+ured before usin+ the services
ormally* if you want to access 9P!2N?09? throu+h your mobile* you need to confi+ure your
handset. his makes life complicated : as you have to find out your handset model name*
model number* model type etc and enter them into your phone.
o make your life much easier* Carid offers advanced handset settin+s. Chen you insert
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your Carid 24 in your handset for the first time* it automatically initiates a handset
confi+uration reFuest. 4f you have a 9P!2N?09? compatible handset you will soon receive
the handset confi+uration settin+s throu+h a flash messa+e. Chen you save this messa+e*
your handset will be automatically confi+ured for 9P!2N?09?
3hapter #
Conclusion
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elecom sector deals with the most sensitive part of an economy. 4t is vitally important
for a country to provide Fuality network for flourishin+ the economic sector and
enhancin+ the overall business and manufacturin+ environment of the country. 4n recent
times in %an+ladesh elecom sector has been considered the most prospective* compared
to the other service sectors* for their Fuality service and transparency. At past only the
some limited company were in operation and people had no other alternative to +o to
those institutions for service. %ut now the scenario is Fuite different. A +ood number of
companies are renderin+ service and a tou+h competition e5ists in this sector. 2o it is
very important to attract new domain of customers* side by side with re+ular clients in
order to diversify the customer basket and at the same time increasin+ profit.
oday;s business world is dynamic and ever chan+in+. o cope up with all these chan+es
and adopt with new scenario a +roup of skilled and talented workforce is the first
reFuirement. Carid elecom ,td has ri+htly focused on skill development of employee
and at the same time introducin+ technolo+y in almost every step of its day to day activity
to insure prompt and Fuality service. %esides freFuent trainin+ pro+ram is also conducted
by the Carid to increase the level of employee efficiency. his should be further
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stren+thened as there is no alternative of trainin+ in telecom sector as here practice and
e5perience alon+ with trainin+ can make the difference.
Carid elecom ,td started its
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References
!e+t Boos)
*4nternational arketin+.
aresh I. alhotra* arketin+ !esearch
0avid ,. ,oudon *3onsumer %ehavior
OR(O!0 %usiness 0ictionary
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Internet ,eb sites)
http"NNwww.waridtel.com.bd.
http"NNwww.waridtel.com.
http"NNwww.