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LPG5

LiquefiedPetroleumGas(LPG)isanenvironmentfriendlyfuelusedwidelyinhouseholdkitchens, industries and commercial establishments. This chapter restricts to LPGsuppliedunderPublicDistributionSystemforhouseholdcooking.

The Product ‘LPG’

LPGstandsforliquefiedpetroleumgas.LPGmarketedbyusunderthebrandname‘HPGas’conformstoBureauofIndianStandardsspecificationno.IS4576.Itcanbeeasilyliquefiedatatmospherictemperatureundermoderatepressure.LPGinitspureformiscolourlessandodourless.However,compoundsareaddedtogiveitadistinctsmellsothatifleaked,itcanbeeasilydetected.

LPG Installation

LPGisusedindomestichouseholdthroughaninstallation.AtypicalLPGinstallationconsistsofacylinder,pressureregulator,LPGHoseandagasstove.Theequipmentshouldconformtothefollowingstandards:

Sr.No. Equipment Standards1 LPGCylinder IS3196(Part1):2006andIS3196(Part3)2 PressureRegulator IS9798:19953 SurakshaLPGHose IS9573:19984 GasStove IS4246:2002

LPGmeantforhouseholduseiscurrentlymarketedbyPSUOilcompaniesincylindersof14.2Kg&5kg.capacities.Foridentificationbetweenhousehold(PDS)&non-PDS,thehouseholdcylindersarepaintedinSIGNALREDcolour.CylindersinOxfordBluecolourwithasignalRedbandcarrynon-subsidisedLPGmeantforuseincommercialandIndustrialestablishments.

Tare/grossweight,testdate,serialnumber,ISImonogram,Oilmarketingcompany’s

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name&logo,yearofmanufactureetc.areembossed/paintedonthecylinder.EachPressureRegulator(PR)alsocarriesaserialnumber.

TheliquidLPGvaporisesatnormalatmosphericpressureandtemperatureflowsoutofcylindertotheburnerheadofthegasstoveinair-gasmixture,inaproportionthatgetsignitedwhenlitwithamatch-stick.

Public Distribution System for LPG Marketing in India

LPGmeantforuseascookingfuelinhouseholdkitchens,ismarketedbythePublicSectorOilCompanies,atapricedeclaredorcontrolledbytheGovernmentofIndia.AsperGovt.ofIndianotificationdated07.03.2014,effective01.04.2014eachdomesticconsumerisentitledto12subsidizedLPGcylindersof14.2Kg/34cylindersof5Kginafinancialyearatsubsidizedrates.Ordinarily,onlyonecylinderwillbegiventoeachbeneficiaryeverymonth.Beyondthesubsidizedentitlement,theconsumerscanavailLPGcylindersatdomesticnon-subsidizedrates.

Govt.ofIndiahasextendedexemptionofcustom&excisedutiesandconcessioninVATevenonthenon-subsidizedLPGcylindersmeantfordomesticuse,makingthemcheaperthanthenon-domestic/CommercialLPGcylinders.

Non-domesticconsumersinthefollowingcategoriesshallalsobetreatedatparwithdomesticconsumerforentitlementofsubsidizedLPGcylinders:–

• Government/MunicipalHospitalsforwhateverpurposetheytake.

• Supplies to all school and colleges whether for hostels or for mid-day meal

schemes.

• CanteensattachedtoGovernmentOffices(Govt.includesStateGovt.andlocal

bodiesandtheirinstallationandGuestHousesetc.)

• MessesofPolice,BSFandCISFinadditiontokitchensandmessesoftheDefence

establishments.

• CanteensrunoncooperativebasisunderCooperativeSocietiesAct.

• Laboratoriesattachedtoschools,colleges&researchinstitutions.

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• CharitableinstitutionsregisteredundertheSocietiesAct.

• RedCrossSocietyallbranches.

Fornon-domesticcommercial, Industrial,Automotiveusageetc.LPGissoldatnonsubsidizedprice.

Distribution Network

PSU Oil Companies have a well spread network of distributors to service LPGconsumers in the country. Expansion of distributor network is a continuousprocess. Currently, there are two types of public distributor formats viz. RegularLPG distributorships & Rajiv Gandhi Gramin LPG Vitrak (RGGLV). Appointment ofdistributorsisthroughpublicadvertisements.Detailsofeligibilitycriteriaandselectionprocedureareavailableonourwebsitewww.hindustanpetroleum.com.

Services

ServicesrenderedbythedistributorstoLPGconsumersaregivenbelow:

1. ReleaseofNewLPGConnections&AdditionalCylinder(DoubleBottleConnection).

2. FacilitiesforbookingLPGrefill.

3. RefillDelivery–Twomodesofcylinderdeliveryareinpractice.

(a) LPG distributors deliver filled cylinders at the registered address to thecustomers residing in their normal area of operation and collect emptycylinders.Onlyunderexceptionalconditions,filledcylindersdeliveriesoncash-any-carry basis (non-homedelivery) are permitted & customers areentitledtoapplicablerebateon“Cash-and-carry”supplies.

(b) RGGLV- customers have to collect filled cylinders from the LPG storagegodown at declared RSP. Customers are not entitled to any rebate for“Cash-and-carry”supplies.

4. Transferring/TerminatingtheLPGconnection–whenacustomershiftsresidenceoutsidethedistributor’sareaorservicereasons.

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5. SafecustodyofLPGconnection:PipedNaturalGas(PNG)customers,customers

usingLPGthrough‘Reticulated’systemandcustomerswhodonotintendtouse

thecylinderforreasonablylongtimecanhandovertheirLPGCylinder/s&DPR

tothedistributorandobtaina ‘safecustody’voucheralongwithrefundofthe

securityamount.

6. ChangeintheNameofconnection-incaseofdemiseoftheLPGconnectionholder

ortransferwithinfamily,regularisationofLPGconnectionforwhichdocument

is in someone else’s name, regularisation of connection against genuine LPG

equipment(cylinder/DPR)heldwithoutdocumentsasperprocedureapproved

byHPCL.

7. PreferredTimeDelivery:LPGDistributorsoffera“PreferredTimeLPGDelivery

Scheme” to facilitate consumers especially working men and women to get

deliveryofLPGrefillaspertheirconvenienceforasmallpremium.

8. Time frame for services rendered by HP Gas distributors to the consumers:

Service Conditions TimeframeRegistrationfor

newdomesticLPG

connection

a) Above18yearsofageb) Nomemberofthehousehold

hasLPGconnectionunderPDSorPNGconnection

c) Residinginthedistributor’soperatingarea

d) Produce&submitproofofresidence&identity,KnowYourCustomer(KYC)form#

Immediate

Release/installation

ofnewConnection/

DBC

a) IntimationinwritingbythedistributorofMaturityofturn

b) Produce&submitproofofresidence&identity

c) SubmitStandardundertaking#

Sevenworkingdays

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d) Depositsecurityamount##e) Hotplateinspection

(purchasedfromsourceotherthantheLPGdistributor)afterpaymentofprescribedInspectioncharges##.

f) Inter/intraOilCo.de-duplicationcheck**

Acceptanceofrefill

booking

Whennopreviousrefillorderispending

Immediate

Deliveryofrefill Availabilityofstocks* Sevenworking

days*Leakagecomplaint Intimationtodistributor/

emergencyservicecellImmediateguidance

atcontactpoint.PreparationofTV

&refundsecurity

deposit

a) Surrenderofloanedequipment(cylinder/s&PR)ingoodcondition

b) SubmissionoforiginalSV(incaseSVislostanaffidavitinlieuthereof)#

Oneworkingday

Changeofnamein

caseofdeath

a) EligibilityasapplicablefornewLPGconnection

b) DeathCertificateofcustomerc) Successioncertificate/

Standardundertaking#d) Produce&submitproofof

residence&identity,KnowYourCustomer(KYC)form

e) SubsidizedCylindersdrawnbyoriginalconsumershallbecountedandonlythebalanceentitledtothetransferee.

f) Satisfyde-duplicationcheck**

Oneworkingday.

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Transferof

connection

withinfamily/

Regularisation

a) EligibilityasapplicablefornewLPGconnection

b) Consentletterfromcustomerc) Standardundertakings#d) Produce&submitproofof

residence&identity,KnowYourCustomer(KYC)form

e) SubsidizedCylindersdrawnbyoriginalconsumershallbecountedandonlythebalanceentitledtothetransferee.

f) Satisfyde-duplicationcheck**

Oneworkingday

*Endeavourtodeliverwithintwoworkingdaysatalltimesexceptincircumstancesbeyondcontrolviz.Naturalcalamities,strikes,absenteeism,transportbreakdowns,Govt.directives,shortageofproductavailabilityetc.**OnehouseholdisentitledonlyonesubsidizeddomesticLPGconnection.Inter/intraOil.Co.de-duplicationcheckshallbecarriedoutbyOMCsforverifyinginformationprovidedbytheconsumer.Incaseanyinformationfurnishedbythecustomerisfoundincorrect,theconnectionshallbecancelledandsecuritydepositforfeited.HPCreservestherighttoinitiateactionagainstsuchcustomerunderapplicablelegalprovisions.#formatsofdocumentsavailableonwebsitewww.hindustanpetroleum.com##Ratesofapprovedsecuritydeposit,tariff&servicechargesavailableatourwebsitewww.hindustanpetroleum.com

Customer Relations

ATollFreetelephonenumber18002333555isavailabletocustomersbetween8AMand8PMforanyqueries,suggestionsorcomplaintsrelatedtotheirLPGconnection.

HPCLhas32LPGRegionalOffices.CustomerServiceCellfunctionsateachRegionalOffice during office hours on allworking days. Customers arewelcome to call on

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telephoneorpersonallyvisittheCellforassistance/grievanceredressal.DetailsoftheCellareavailablewiththedistributorandalsoatourwww.hindustanpetroleum.com

CustomerscanmeettheSalesOfficerduringtheirperiodicvisitsonpre-determineddaysatLPGdistributorshipsforresolutionoftheirqueries/complaints.

Emergency Service

Distributorsrenderpromptassistance incaseofgas leakageandothercomplaints.The telephonenumbers arementionedon the refill cashmemos, displayed at thedistributor’sshowroomandalsoavailableontheOilCompany’swebsite.TheServicesrenderedbythedistributorforattendingtoleakagecomplaintsarefreeofcharge.

Expectations from the Customer

UsersneedtofollowsafeoperatingpracticeswhileusingLPG.Thesearegivenbelow:

Simple rules of usage• Cylindermustbealwayskeptinverticalposition,awayfromanysourceofheat

andinaventilatedplace.

• Thehotplateshouldalwaysbeplacedonaplatform(madeofnon-flammable

material)abovethecylinderlevel.

• Alwaysremembertoswitchoffthepressureregulatorwhenthestoveisnotin

use,especiallyatnight.Nevertamperwithortrytorepairthecylinderorallied

equipmentyourself.

• Makesureallpartsoftheinstallationareingoodcondition. Ifanythingseems

wrongwithanypart,distributor’strainedmechanicmaybecalled.

• Itissafertowearcottonclothingwhileworkinginthekitchen.Useofdupatta,

sariorclothtohandleutensilscouldbeafirehazard.

• Wearingafireretardantapronwhilecookingisasafepractice.

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• Childrenmustbekeptawayfromtheinstallationwhilecooking.

• UseonlyISImarkedHOTPLATES.

• Neverleavethehotplateunattendedwhileinuseastheburner’sflamecouldgetextinguishedduetooverflowofcookingmaterialorevenwithgustofwind.ThiswouldleadtoleakageofGasfromtheburner.Theaccumulatedgascouldgetignitedbythesecond/otherburnerinoperationoranyothersourceofignition,resultinginfire.

• FryPan/PressureCookershouldbeplacedinamannersothattheirhandleisawayfromtheflame.

• Plasticitemsmustbekeptawayfromthegasstove.

• RubbertubeistheweakestlinkinaLPGconnection.Itmustberegularlycheckedandchangedimmediatelyincaseanyvisiblecracks/damagearenoticed.Useof“SURAKSHA”LPGhosesoldbyLPGdistributorisrecommendedforitsenhancedsafetyfeaturesandlongerlife.RubberTube,ifused,mustbeISIapproved.

• Asarule,therubbertubemustbereplacedeverytwoyearsand‘Suraksha’LPGhoseeveryfiveyears.

• Thesafetycapmustalwaysbeputonthevalveoftheunusedcylinders,whether

fullorempty.

AtthetimeofRefillDelivery

At the time of taking refill delivery, customermust satisfy himself/herselfwith thecondition of the cylinder seal and weight. Once having acknowledged receipt ofcylinderwithsealintact,correctweight&ingoodcondition,thereshallbenoscopefordisputewithregardtothesame.Thedeliverymanwillbreakopenthesealinpresenceofthecustomerandcheckthatthecylinderissoundandfitforuse.Customersmustgetthecylinderconnectedtotheregulator(DPR)andhavetheinstallationcheckedforproperfunctioning,evenfortheadditionalcylinder.LPGDistributor’sdeliverymancarriesaweighingscale.Pleasegetyourcylinderweighedeverytimebeforereceipt.

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Inspection of the LPG Installation

CustomersmustinsistonamandatoryinspectionoftheirLPGinstallationoncein2years,bythetrainedmechanic.ThisserviceisavailableonpaymentoftherequisitechargesapprovedbytheOilCompany.ThiswillhelpinsafeupkeepofthedomesticLPGinstallation.

In case of Leakage

IntherareeventofLeakageorincasethereissmellofgas:

• Turnthepressureregulator(DPR)knobtothe‘OFF’position.

• Putoutallsourcesoffireinthekitchen/vicinitysuchasagarbattiandpoojalampetc.

• DoNotlightmatchstick/lighter.DoNotswitch‘On’orswitch‘Off’anyelectricalswitches(includingmainswitch).Rememberthatelectricalswitchesanddrycelltorchesgeneratesparkwhileswitchingonoroff.

• Openalldoorsandwindowsforventilation

• Getintouchwiththedistributor/theEmergencyServiceCellafterofficehours

andonSundaysandholidays.

In the event of accident

AllregisteredLPGconsumersarecoveredunderaninsurancepolicytakenbythePSUOilCompanies.

Incaseoftheunfortunateeventofanaccident,thecustomermustimmediatelyinformthedistributorinwriting.ThedistributortheninformstheconcernedOilCompanyandthe InsuranceCompanyabout thesame.Thedistributorwillofferassistanceto thecustomerincompletingtheformalitiesofinsuranceclaimsarisingoutoftheaccident.

Inadditiontotheabove,allLPGdistributorsalsohaveThirdPartyLiabilityInsurancetocoverlossesintheeventofanLPGaccident.

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Customer Obligations

• Customers must abide by the terms and conditions under which the LPGconnection has been released to them. These are printed on the reverse ofSubscriptionVoucherandcontainedintheundertakingsubmittedatthetimeofreleaseoftheconnection.

• CustomermustadoptsafepracticeswhileusingLPG.

• CustomersmustnotacceptLPGcylindersfromanysourceorpersonsotherthantheLPGdistributorwithwhomtheyareregistered.

• Customers are not permitted to exchange with others or loan to others, thecylinders/DPRgiventothemasthiscreatespossibilityforaspuriouscylinder/DPRfindingitswayintothesystem.Spuriouscylinders/DPRsdonotconformtothestringentqualitystandardsandareapotentialsafetyhazard.

• Customers should follow conservation tips while using LPG to save fuel.Conservationtipsareavailableonthewww.hindustanpetroleum.com.

• TheuseofLPGisregulatedbyLPGas(RegulationofSupply&Distribution)Order

oftheGovt.ofIndia.Asperthisorder:

LPGconnectionisissuedonlyinthenameofanyadultmemberofthehousehold

byaGovernmentOilcompanyunderthepublicdistributionsystem.“Household”

meansafamilyconsistingofhusband,wife,unmarriedchildrenanddependent

parentslivingtogetherinadwellingunithavingcommonkitchen.

AnexistingcustomerofdomesticLPGconnectionofaGovernmentOilCompany,

whodesirestoavailPNGconnection,isobligedtoeithersurrenderthedomestic

LPGconnectionorconvert it todomesticnon-subsidizedcategorywithinsixty

daysfromthedateofobtainingPNGconnection.

• Customers holding more than one LPG connection in a household kitchen,

whetherofthesameoilcompanyorofdifferentoilcompanies,canretainonly

oneconnection.Theadditionalconnection/s,ifany,mustbesurrenderedtothe

distributorandrefundofthedepositamountobtained.

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• As & when customers availing Piped Natural Gas (PNG) connection or LPG

connectionthrough‘Reticulated’systemintheirhousehold,theexistingdomestic

LPGconnectionmust be surrenderedwith thedistributor. Thedistributorwill

issue‘TV’for‘SafeCustody’andrefundofdepositamount.Detailsofthesame

are given in the website www.hindustanpetroleum.com PNG customers can

howeverretaintheLPGconnectionbutuseonlydomesticnon-subsidizedLPG

cylindersforthesame

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DOING THE RIGHT THINGS, THE RIGHT WAY - CORPORATE GOVERNANCE

CorporateGovernance

PublicGrievanceRedressal

CorporateGovernance

IntegrityPact

Right ToInformation

Act

Vigilance

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11RIGHT TO INFORMATION ACT 2005 -

A BRIEF

The dictum “Knowledge is Power” is truly applicable to the modern world and

informationisthemostimportantmeanstoacquireknowledge.

The information in thepossessionof thePublicAuthorities,by itselfdoesnotgive

anyaddedvaluetothepublic.Thisinformationbelongstothepublicandheldforthe

benefitofthepublic.

UNGeneralAssemblyrealizedthisandhasresolvedthattheFreedomofinformation

is a fundamental human right and touchstone for all freedoms towhich theUN is

consecrated.TheCommonwealthHumanRightsInitiativepropoundsthattherightto

informationunderpinsallotherhumanrights.

Inthisdirection,theRighttoInformationAct2005,whichcameintoeffectfrom12th

October2005,empowersthepeopleofIndiawithfreeflowofinformationfromthe

Government.

Furtherdetailsareaccessibleat

http://www.hindustanpetroleum.com/righttoinformationact

HPCLhasprepareditsInformationManualasperrequirementsofSection4oftheRTI

Act2005,whichisaccessibleathttp://www.hindustanpetroleum.com/rtiinfo_manual

HPCLvaluessuggestionsfordevelopmentoftheInformationManual.Youcansubmit

yoursuggestionstotheNodalOfficer,ShriP.SaduSunderatpsadusunder@hpcl.in

Nodal Officer as per requirements of DOPT circular No.1/32/2007-IR dated

14th November, 2007 for RTI Queries and First Appeals is DGM-RTI. He can be

contactedatHPCL,PetroleumHouse,17JamshedjiTataRoad,Churchgate,Mumbai

400020.Telephone02222863618.

12

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COMPLAINT / PUBLIC GRIEVANCE REDRESS MECHANISM

13

Aconsumerwhowishestoregistercomplaintaboutanyproductorservicemaylodgethesamebyanyoneofthefollowingmethods:

1. Availability of Complaint / Suggestion Book at HP Gas Distributors & Petrol Pumps: As per the MDG (Marketing Discipline Guidelines) Provisions, it ismandatory for thedealers /distributors tomaintainaSuggestion /ComplaintBook andmake the sameavailable to the customersondemand.Amessageindicating availability of this book is also prominently displayed at the retailoutletsandgasagencies.Thefieldofficergoes through theComplaintsBookduring the inspection, for which a specific provision has been made in theinspectionreport.Thecomplaintsareattendedtobycontactingthecomplainant,wherevernecessary,bytheOfficersoractionistakenbasedoninputgivenbythecustomers.

2. Display of Contact No. and Address at Retail Outlets / HP Gas Distributorships:ContactdetailsoftheSalesOfficersofthecompanyareprominentlydisplayedatalltheretailoutlets/HPGasDistributorships,forthebenefitofcustomerstocontactthemorwritetothem.

3. Toll Free Number, Call Centers:Inordertohaveconvenient,easyandeffectivewaytoenablecustomerstoregistertheircomplaintsandfollowthemup,twoallIndiaTollFreenumbers18002333555and155233areinplaceforregistrationofcomplaints.

4. Web based complaints:CustomerscanalsoregistertheircomplaintsthroughHPCCorporateWebsite i.e.www.hindustanpetroleum.com.Once a complaintis registeredon thewebsite it automaticallygoes to theconcernedofficer forfurtheraction.Areplyissenttothecustomerbytheconcernedoffice,onceitisresolved.Thereisprovisioninthesystemwhichenablescustomerstoviewthe

statusofthecomplaintonthewebsite.

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5. Timelines for Resolution of Complaints: HPCL shall endeavor to respond tocomplaintsreceivedthroughToll-Freenumber/WebPortalwithinfourteendays,

exceptincircumstancesbeyondcontroloftheCorporationviz.Naturalcalamities,

strikes, absenteeism, systembreakdownsor in caseswarranting investigation

etc.whichmaytakelongertoconclude.Insuchcase,aninterimreplywouldbe

sent.

6. Email:Theconsumerwhoisnotsatisfiedwiththeresolutionofthecomplaintmaysendemailtomktghqo@hpcl.co.inorcorphqo@hpcl.co.ingivingclearand

complete details of the complaint and nature of remedial action sought. Past

referencesmayalsobeincluded.

7. Public Grievance:

a. DesignatedofficersoftheCorporationwillbeavailableeveryFridaybetween

4.00PMto5.00PMatallmajor locations tohear& facilitate redressalof

grievancesofthepublic.

b. The details of the Public Grievance Redressal Officers for redressal

of Public Grievances are available on the Corporate website: www.

hindustanpetroleum.com

c. AlinkhasbeenprovidedonHPCLCorporatewebsite:

www.hindustanpetroleum.com for registering Public Grievances on the

GovernmentofIndiaPublicGrievancesPortal(PG)viz.http://goo.gl/xUObQ1.

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HINDUSTAN PETROLEUM COPORATION LIMITED

REGISTERED AND HEADQUARTERS OFFICE

MARKETING HEADQUARTERS

PetroleumHouse,17,JamshedjiTataRoad,Churchgate,Mumbai400020.Email:corphqo@hpcl.co.inWebsite:www.hindustanpetroleum.comTel.:022-22863900

HindustanBhavan,8,ShoorjiVallabhdasMarg,BallardEstate,Mumbai400001.mktghqo@hpcl.co.inTel.:022-22637000

MUMBAI REFINERY VISAKH REFINERYBhikajiDamajiPatilMarg,(OldCorridorRoad),Mahul,Mumbai400074.Tel.:022-25545061

PostBox.No.15,Malkapuram,Visakhapatnam530011Tel.:0891-2894000

DELHI CO-ORDINATION OFFICE 11thFloor,Tower-I,JeevanBharati,124,IndiraChowk,NewDelhi110001.

Tel.:011-23467123

HPCL LOCATIONS14

83

LPG SBU ZONAL OFFICENORTH ZONE EAST ZONE WEST ZONE SOUTH ZONEHPCL8thFloor,CoreII,SCOPEMInarComplex,LaxmiNagar,NewDelhi:10092.Tel.:011-22408300

HPCLPurbanchalBhavan,771,Anandapur,OffEM-bypassKoklata:700017.Tel.:033-66095200

HPCLR&CBuilding,SirJ.J.Road,Byculla,Mumbai:400008.Tel.:022-23789000

HPCLThalamuthuNatarajanBuilding4thFloor,8,GandhiIrwinRd.,PostBox.No.3045,Egmore,Chennai:600008.Tel.:044-28549744

NORTH WEST LPG ZONE SOUTH CENTRAL LPG ZONEHPCL1stFloor,KarakaBuilding,AshramRoad,Ahmedabad:380009.Tel.:079-26484002

HPCL6thFloor,VarunTowers,SiripuramJunctionNo.1,Visakhapatnam:530003.Tel.:0891-2716703

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LPG REGIONAL OFFICES NORTH ZONEDELHI LPG RO LUCKNOW LPG RO JIND LPG ROHPCL6thFloor,Core-II,ScopeMinar,DistrictCenter,LaxmiNagarDelhi:110092

HPCLPlotNo.1,NehruEnclave,GomatiNagar,Lucknow:226110,(U.P.)

HPCLP.O.BoxNo.5,RohtakRoad,JindHaryana:126102

LONI LPG RO JAMMU LPG RO GORAKHPUR LPG ROHPCLVillage-TillShahbajpur,PostOfficeLoniDistrictGhaziabad(U.P.)Loni,Ghaziabad:201102

HPCLSIDCOIndustrialComplex,LaneNo3,Phase-II,BariBrahmanaJammu:181133

HPCLGorakhpurLPGBottlingPlant-BoaktaSahjanwa,GorakhpurUttarPradesh:273209

VARANASI LPG RO HOSHIARPUR LPG ROHPCLMoghalsaraiPOLDepot,AliNagar-SakaldihvaRd,VillageSaresaar-ChandauliUttarPradesh:232101

HPCLVillage:DhahaP.O.MandialanHoshiarpur144105

85

EAST ZONEKOLKATA LPG RO BHUBANESHWAR

LPG ROJAMSHEDPUR LPG RO

HPCLP-4,OilInstallationRoad,Paharpur,KolkataWestBengal:700088

HPCLLPGBottlingPlant,P.B.No:11,Jatni,Kusumati,Jatni,KhurdaOdisha:52050

HPCLLargeSector,AdityapurIndustrialArea,PO:Kandra,DistSaraikellaJharkhand:832402

RAIPUR LPG RO PATNA LPG RO PURNEA LPG ROHPCLMandirHasaud,Raipur:492101

HPCLPatnaLPGR.O.6thFloor,LokNayakJaiPrakashBhavanP.B.No.40,DakBunglowChowkPatna:800001

HPCLPaharpurLPGProjectSite,P-4,OilInstallationRd.,Kolkatta:700088

DURGAPUR LPG ROHPCL1stFloor,ARBCenter,AutoCareCenter,Indo-AmericanMore,NH-2,Durgapur:713206

86

WEST ZONEMUMBAI LPG RO NAVI MUMBAI LPG RO PUNE LPG ROHPCL1stFloor,HPFillingPlant,LUGadkariMarg,BehindHPRefinery,MumbaiMaharashtra:400074

HPCLPlotNo.1,NearNMMTDepot,Sector-20,NaviMumbaiMCMaharashtra:400705

HPCLMhalungeIngle,Chakan-TalegaonRoad,Pune,Maharashtra:410501

AURANGABAD LPG RO GOA LPG RO NAGPUR LPG ROHPCLH-1MIDC,ChikalthanaIndustrialArea,PostBoxNo.91,AurangabadMaharashtra:431210

HPCLPlotNo.150,KundaimIndustrialEstate,Kundaim,NorthGoaGoa:403115

HPCLNearKhapriRlyStation,WardhaRoad,Khapri,NagpurMaharashtra:441108

SOLAPUR LPG ROPlotNo.F-5,MIDCChincholiSolapur413255

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SOUTH ZONECHENNAI LPG RO KOCHI LPG RO BENGALURU LPG ROHPCLPetroBhavan,2ndFloor,NewNo.82(Old#47),TTKRoad,Alwarpet,ChennaiTamilNadu:600018

HPCLSeaport-AirportRoad,Irumpanam,ErnakulamKerala:682309

HPCLNo.3&4,WhitefieldRoad,MahadevapuraPO,Bangalore,Karnataka:560048

MANGALORE LPG RO HUBLI LPG RO MADURAI LPG ROHPCL2ndFloor,DeoGratiasBuilding,Chilimbi-UrvaStores,Mangalore:560006

HPCL165/166,KiadbIndl.Area,Belur,DharwadKarnataka:580011

HPCLNo.171-172,PhaseIISIDCOIndustrialEstateKappalurMadurai625008

SOUTH CENTRAL ZONEANANTHAPUR LPG RO HYDERABAD LPG RO VIJAYAWADA LPG ROHPCLNH-44,TaticherllaVillage,Vadiyampeta(Post),Ananthapur:515731AndhraPradesh

HPCLPostBagNo2,Cherlapally,HyderabadAndhraPradesh:500051

HPCLIndustrialDev.Area,Kondapalli,KrishnaAndhraPradesh:521228

VIZAG LPG ROHPCLHPPetroPark,PortConnectivityRoad,Visakhapatnam:530009AndhraPradesh

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NORTH WEST ZONEGANDHINAGAR LPG RO HAZIRA LPG RO JAIPUR LPG ROHPCLCharaSonipurRoad,Sardav,GandhinagarGujarat:382640

HPCLHaziraLPGBottlingPlant,POIchhapore,HaziraSurat:394510

HPCLJaipurLPGR.O.1stFloor,JeevanNidhi-2LICBldg.,AmbedkarCircle,BhawaniSinghRoadJaipur:302005

JODHPUR LPG RO JABALPUR LPG RO INDORE LPG ROHPCLBhagatKiKothi,JodhpurRajasthan:342005

HPCLPlotNo1-2,Phase-2,ManeriIndustrialArea,ThesilNiwas,MandlaMadhyaPradesh:481886

HPCLNearMangliaRlyStation,Rahulkhedi,A.B.Road,NH3,IndoreMadhyaPradesh:453771