Download - 2015: Set resolutions. Embrace trends
2015 is on the horizon.
There are plans to be made and goals to be set.
Are you, personally, ready for it?
How about your business?
5 New Year’s Resolutions to Grow Your Business
• Every day for 365 days a year, ask for a referral and offer or give a referral.
• Building collaborative relationships never goes out of style. Whose business could use support? Who shares your same customer?
• Whose product or service do you currently use? Offer to write them a testimonial for their business.
• Whose product or service do you currently use? Offer to write them a testimonial for their business.
• Show gratitude to the customers you currently have. Building customer loyalty is a solid business practice.
Full article from author and marketing strategist, LoraLee Harmon, found here.
5 Business Resolutions CEOs MUST Keep In 2015
• Tie your initiatives to business outcomes.
• Make 2015 the year of design.
• Get ahead of the curve — consider voice technology.
• Learn from the “Uber explosion”
• Master the new business KPI: Speed
Full article from Bluewolf CEO, Eric Berridge, found here.
5 Leadership Resolutions for 2015
• I will work to notice when I feel anxious.
• I will carve out some “reflection” time in my week.
• I will try to be present when I speak to my staff.
• I will work to micromanage less.
• In difficult situations, I will try to ask myself “what is my role here?”
Full article from Resilient Leadership found here.
Consumer Trends 2015
• Get smart -- The world of synced devices will become mainstream.• 22% of all US consumers have purchased a wearable device.
• My wallet, my way – Consumers are setting expectations for convenience and immediacy, blurring the lines between online and brick-and-mortar retail.• Instant gratification culture is spreading.
• Fight for your rights – Consumers are demanding fairness from companies as consumers become more aware of their rights.
• Gender Agenda – Consumers are rejecting stereotypes and embracing freedom.
More from this awesomely detailed report from Mintel found here.
15 Ways To Rock Customer Experience in 2015
• Create or revise your customer experience mission statement.
• Deputize someone in each department as the customer advocate.
• Include customer tasks in YOUR to-do list every day or week.
• Develop a way to for your C-level executives to hear the most telling examples of what experience is like for your customers.
• Invite a customer into your board meetings.
For all 15 rock solid suggestions from customer experience leader @jeanniecw, click here.
Forrester’s Top Trends For Customer Service In 2015
Keep your eye on these and you may succeed…
• Customers Embrace Emerging Channels To Reduce Friction.
• Companies Will Explore Proactive Engagement.
• Insights From Connected Devices Will Trigger Preemptive Service.
• Knowledge Will Evolve From Dialog To Cognitive Engagement.
• Predictive Analytics Will Power Offers, Decisions, And Connections.
• The Customer Service Technology Ecosystem Will Consolidate.
Full trend details from customer service strategy expert Kate Leggett found here.
With all the end-of-the-year deadline mania and holiday
madness, it may feel like 2015 is still off in a distance. But, it’s just around the corner. Properly
prepare yourself and it can be the best year - for you and your
business - yet.
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