Download - 2015 MBA Impact Report
ACCELE RATOR
Greenville ChamberMINORITY BUSINESS
2015 IMPACT REPORT
Since 2013, the Greenville Chamber’s Minority Business Accelerator Program has served the Upstate region of South Carolina through an intentional effort to accelerate the growth of diverse suppliers,
which strengthens the overall economic base of the region.
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A CCELERATOR
Greenville ChamberMINORITY BUSINESS
2015 Impact
• 12 Diverse Suppliers
• Spanning 10 Industry Segments
• $28.1MM Aggregate Revenues
• Employing 252 Full-Time Employees
2015 MBA Advisory Council and CoachesNika White (Advisor) VP, Diversity and Inclusion, Greenville Chamber
David Willis (Advisor/Coach) Principal, NuLevel Strategic Solutions, LLC
Toby Stansell (Advisor/Coach) COO, Acumen IT
Dr. Keith Miller (Advisor) CEO, Greenville Technical College
Louise Connell (Advisor/Coach) Director of Supplier Diversity, BMW
Steven Prior (Advisor/Coach) Director of Supplier Diversity, Michelin
Mark Curtis (Coach) Director, Greenville Health System
Ric Ransom (Coach) Senior Administrator, Greenville Health System
Sonya Cunningham (Advisor) Former Manager of Supplier Diversity, Greenville Health System
Renee Jones (Advisor) Director of Supplier Diversity SE Region, Skanska
Rich Hagins (MBE/Advisor/Coach) CEO, US&S, Inc.
Rajeev Jindal (Advisor/Coach) CEO, Bunty, LLC
Erwin Carter (Advisor/Coach) CEO, Newbold Services, LLC
Crystal German (Advisor) Former VP of Economic Inclusion, Cincinnati Chamber of Commerce
Bob Baretto (Advisor/Coach) President & CEO, GBS Lumber
Todd Davidson (Advisor/Coach) Member, Nexsen Pruet, LLC
Steve Bailey (Coach) CEO, Merus Refreshment Services, Inc.
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Our MissionThe mission of the Minority Business Accelerator (“MBA”) is to build a more viable, diverse, inclusive and sustainable business culture throughout the Upstate of South Carolina. Central to achieving this mission will be the MBA’s ability to grow and strengthen its overall Minority Business Enterprise (“MBE”) base.
Our VisionThis Mission will be realized through the Vision of:
• Increased MBE access to sustainable business opportunities• A more diversified Upstate supply chain, which will lead to greater ideas, a more inclusive business environment, and increased wealth for all• Greater capacity among MBE suppliers making them more attractive to large customers• Improved market alignment to ensure that success is realized by all stakeholders in the market
MBA Operating Team
Nika WhiteVP, Diversity and Inclusion
Greenville Chamber of Commerce
David WillisMBA Lead Program ConsultantPrincipal at NuLevel Strategic
Solutions, LLC
Toby StansellMBA Leadership Development
COO at Acumen IT
ACCELER ATOR
Greenville ChamberMINORITY BUSINESS
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Our TeamIn 2009, the Greenville Chamber began a series of bold initiatives all aimed at stimulating the local economy throughout the Upstate region, and positioning the city of Greenville as one of the most progressive and inclusive cities throughout the United States. A key catalyst for these initiatives was, ACCELERATE. The Greenville Chamber’s ACCELERATE initiative began in 2009 as a collective response to strategic weaknesses documented in the annual Regional Economic Scorecard prepared by Clemson University. The primary goal of ACCELERATE is to reverse the declining trend in local income growth relative to other communities around the country.
The ACCELERATE initiative today includes five (5) strategic objectives, which are, 1) Sell Greenville, 2) Grow new company headquarters, 3) Increase the number of, and performance of minority-owned businesses, 4) Create an environment that is both pro-business and pro-community, and 5) Lead new analytics projects. While all are inter-related, each of these objectives have their own individual lives and unique leadership directions.
The objective to increase the number of, and performance of, minority-owned businesses gave birth to the Minority Business Accelerator (“MBA”) program. Since its inception in 2013, the MBA has had a tremendous impact throughout the region.
The underlying objective of the MBA program is to create an ecosystem that would nurture and enable minority-owned businesses located within the ten counties of Upstate SC to thrive. These firms have been given an unprecedented level of exposure and access to business opportunities in and around the region, which has already begun to show positive results in business performance and community economic impact.
In 2014 -15, the MBA program effectively assembled 12 diverse suppliers that all have common goals that align with the Greenville Chamber’s five objectives, as well as the demands of the local business community. Moreover, they all have the desire and capabilities necessary to achieve real, sustainable growth for themselves and the surrounding community. This was evidenced by more than $3.0 million in new contract opportunities and more than 67 new jobs created throughout the region in just over 2 years.
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Our CapabilitiesMBA encompasses a broad and diverse group of capable MBE suppliers. Many of our firms have participated as Tier I and Tier II suppliers on large, complex national contract opportunities with Fortune 500 companies supplying the following types of goods and services:
Healthcare: Health Screening, Physicals, Education and Vaccinations
General Services: Assembly, Manufacturing Components, Printing and Fulfillment, Product Design, Employee Background Investigation
Staff Recruiting:Augmentation and Temporary Placement Services
Transportation: Courier, Logistics, Freight, LTL, Warehousing
Facilities Maintenance Services: Janitorial, Landscaping, Repairs, Maintenance, Pest Control
IT Solutions: Systems design, Implementation/Integration, Project Management
Commercial Construction: Design, Build, Renovations / Retrofit, Specialty Trade – Pipe Insulation
Marketing & Promotion: Brand Design, Development / Management; Web Design & SEO
ACCELER ATOR
Greenville ChamberMINORITY BUSINESS
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Inaugural (2013-14) MBA Class
OUR MBEs
ACCELERATO R
Greenville ChamberMINORITY BUSINESS
Alfonso Interpreting & Transporting, Inc.Alfonso Interpreting & Transporting, Inc. is a South Carolina S-Corporation, with its headquarters located in Greenville, South Carolina. The Company is co-owned by Mrs. Emily Alfonso, President (50%) and Mr. Jeffery Alfonso, Vice President (50%). Mr. Alfonso is a certified OSHA Authorized Trainer and Mrs. Alfonso is a Certified Court Interpreter. The company positions itself in the market as a language and translation firm providing Spanish interpreting and translation services for various types of businesses including insurance carriers and attorneys. Currently, the company has a local presence across the state of South Carolina; however, it is targeting expansion into the North Carolina and Georgia markets, soon.
www.alfonsointerpreting.com | [email protected] | 3 FTEs
(864) 271-2954P.O. Box 27309Greenville, SC 29616
Carter Insulation Services, LLCCarter Insulation Services, LLC is a Georgia Limited Liability Company which has its South Carolina headquarters in Graniteville, South Carolina. The Company supports the commercial, industrial, and chemical processing industries with diverse mechanical insulation solutions, often working independently and in conjunction with Mechanical Contractors. Carter Insulation Services also provides general and insulation related Facilities Maintenance contracts to provide ongoing services. In particular, the company specializes in insulating hot and cold water piping, chillers, tanks and vessels, pumps and exchangers.
www.carterinsulationservices.com | [email protected] | 10 FTEs
(803) 593-5993205 Sudlow Lake RoadGraniteville, SC 29829
Flat Fee Recruiting, LLCFlat Fee Recruiting, LLC is a South Carolina Limited Liability Company, with its headquarters located in Greenville, South Carolina. The Company is wholly-owned by Ms. Ava Smith, CEO. The Company is a permanent placement recruiting firm, specializing in providing quality employees for lower fees than the conventional staffing agencies. The Company’s value proposition is its ability to service a broad range of business-types, in terms of size and industry, at one flat rate. Flat Fee Recruiting positions itself in the market as an affordable Employment Services firm, specializing in Recruiting / Permanent Placement services and HR Consulting Services.
www.flatfeehiring.com | [email protected] | 5 FTEs
(864) 607-9786PO Box 6252 Greenville, SC 29607
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OUR MBEs
ACCELER ATOR
Greenville ChamberMINORITY BUSINESS
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JCC General Contractors, LLCJCC General Contractors, LLC, a South Carolina Limited Liability Company, is a licensed, South Carolina general contracting firm, which has its headquarters in Greenville, South Carolina. The Company was formed in 2011 and is wholly-owned and controlled by its Managing Member, James Jordon. JCC’s footprint is primarily in the South Carolina region, but is capable of performing in surrounding states, such as North Carolina and Georgia.
The company’s core area of focus is on small scale commercial rehab and new construction; in particular, its capabilities are in vertical construction projects, government contracting, multi-unit residential construction, institutions, private retail construction, and roads & highway.
www.jordoncompanies.com | [email protected] | 10 FTEs
(414) 975-8097 50 Grand AveGreenville, SC 29607
Metro Transportation Services, LLCMetro Transportation Services, LLC was founded in 1986 by Joseph Greene, with its core focus being in the Courier & Messaging space. Since then, it has expanded to become a full service, regional transportation company, which currently offers a range of services, including Courier & Messaging, Special Handling Courier, Freight Hauling, Logistics and Warehousing. The company’s footprint includes Virginia, Maryland, North and South Carolina, and Georgia. In addition to its vast geographical footprint, Metro also serves a variety of key industry sectors, including, Healthcare, Energy, Finance, Manufacturing, Retail, and Distribution. Metro’s value proposition is in its ability to quickly achieve clarity on customers’ goals and
expectations, and to consistently drive cost savings and streamline its customers’ supply chain. This is always achieved in a manner that is highly professional, efficient and well aligned with the customers’ organizational objectives.
www.ridewithmetro.com | [email protected] | 60 FTEs
(704) 749-52954123 Rose Lake Drive Suite A Charlotte, NC 28217
IG Global Sourcing, LLCIG Global Sourcing, LLC is a South Carolina Limited Liability Company with its South Carolina headquarters located in Greenville, South Carolina. The Company is led by CEO, Mr. Robert Chandler, who owns and controls 100% interest in the business. IG positions itself in the market as a manufacturer, assembler, printing company and global sourcing provider. It has key strategic sourcing relationships in the United States, Mexico, China and Japan. While IG mainly focuses on manufacturing and print, it does have the capability to warehouse certain goods as well as provide order fulfillment, shipping and packaging. IG has an international presence with the ability to serve clients both domestically and globally – with its current
footprint spanning the North and South Carolina market as well as Illinois. The company was founded in 2003, and covers a vast number of industries such as industrial, waste handling, automotive, agricultural, and furniture.
www.igteam.com | [email protected] | 3 FTEs
(864) 297-4081319 Garlington Rd, Suite B1Greenville, SC 29615
OUR MBEs
A CCELERATO R
Greenville ChamberMINORITY BUSINESS
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Professional Healthcare Services, LLCProfessional Healthcare Services, LLC (a South Carolina Limited Liability Company), which has its headquarters in Greenville, South Carolina was established in 1998 as an independently-owned medical services company. The company began by providing medical case management and medical records review for various clients and industries. Additional services were added in 2003 to accommodate the requests and needs of its growing client base. Today, the company offers an array of professional, cost-effective healthcare solutions for both large and small companies, industrial workforce, insurance carriers, government and state agencies, non-profit organizations and individuals. The company is wholly-owned by Ms. Doris Haley (100%
shareholder), who is actively engaged in the business as its CEO. The business offers a wide range of services, across a fairly broad range of client-types, and has primarily been focused in the Upstate of South Carolina.
www.phsonline.com | [email protected] | 6 FTEs
(864) 214-75771007 Pendleton StreetGreenville, SC 29601
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Talent Management Solutions, LLCTalent Management Solutions, LLC, a South Carolina Limited Liability Company, is headquartered in Greenville, South Carolina. The company was formed in 2001 and is wholly-owned and controlled by its CEO, David Mitchell. The company’s primary market area is currently North and South Carolina; however, it considers its broader service area to be the entire Southeastern and Mid-Western regions. TMS’ customer base consists mainly of education, industrial/manufacturing and retail, where it supplies a wide range of temporary and permanent staff. In addition to its core staffing services, the company also provides off-site assembly services for local manufacturing companies.
www.tmsco.net | [email protected] | 4 FTEs
(864) 235-6837880 S. Pleasantburg Drive, Suite 2E Greenville, SC 29607
Synesis International, Inc.Founded in 1994, Synesis International, Inc. (Synesis) is a South Carolina Sub-Chapter S Corporation, headquartered in Greenville, South Carolina. Mr. Ricardo Studart is the majority shareholder. Synesis is a full service business systems consulting and IT infrastructure support firm specializing in servicing small to mid-sized firms. The company provides a complete spectrum of systems planning, analysis and design-to-implementation for manufacturing, distribution, energy and service industries. Synesis is a leader in ERP, MES, CRM, Business Intelligence, and SharePoint-based web portals. The company also provides custom programming services for unique client, web and mobile needs. Synesis is a certified partner of SAP, Infor and Microsoft.
www.synesisintl.com | [email protected] | 19 FTEs
(864 288-155030 Creekview CourtGreenville, SC 29615
OUR MBEs
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US&S, Inc.US&S was founded in 2003 by retired Naval Commander Sylvester Richard Hagins. US&S is a facility maintenance and support service provider with a focus in six core areas: Operations and Maintenance, Renovation, Repairs, Janitorial, Grounds Maintenance, and Staff Augmentation. US&S offers an unparalleled level of service for clients and operates at offices and project sites predominantly throughout the southeast United States, serving federal, commercial, industrial and institutional markets. US&S was recognized by Lockheed Martin as an Outstanding Small Business Supplier on May 14, 2012, being only the second service company ever to be recognized by the company with this award at the time. Most recently,
the company was named Small Business of the Month in March 2014, and subsequently the “2014 Small Business of the Year” by the Greenville Chamber of Commerce.
www.usands.com | Euleta Hagins (POC) [email protected] | 120 FTEs
(864) 233-803550 Grand AvenueGreenville, SC 29607
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The Idea Group, LLCtheideagroup (TIG) is a consulting firm specializing in providing marketing and branding support to organizations spanning all industries and sizes. The company delivers its services in a creative and passionate manner, which results in successful long term relationships with its clients. TIG manages its processes to produce the highest quality marketing strategies and collateral. What separates it from the competition is the open, honest insight into these processes that it provides its clients. An additional arm of services provided by TIG focuses on speaking, coaching and training at corporate and individual levels. TIG was the recipient of the 2013 Minority Business of the Year and was Small Business of the Month in May 2015.
www.theideagroup.co | Sydney Cooke (POC) [email protected] | 6 FTEs
(864) 248-4787600 E. North Street, Suite 103Greenville, SC 29607
White Holdings, LLCWhite Holdings, LLC is a South Carolina Limited Liability Company, which has its headquarters in Greenville, South Carolina, was established as a privately held financial services holding company that owns multiple business units, which focus on providing financial solutions to clients while simultaneously growing communities. Those business units are divided into three categories; insurance (home and auto), money services and real estate. Mr. White is a 100% shareholder in the business. The Company’s primary footprint spans across South Carolina. In 2015, White Holdings expanded its operations to include transportation and logistic services. The company currently has the capability of providing, regional courier and freight services.
www.white-holdings.com | [email protected] | 6 FTEs
(864) 233-8035225 S. Pleasantburg Drive, Suite E8Greenville, SC 29607
OUR MBEs
A CCELERATO R
Greenville ChamberMINORITY BUSINESS
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Our Delivery ModelMBA is one of five business accelerator programs located throughout the United States, and the only one in the Southeastern Region of the country. Its purpose is to facilitate a diverse and inclusive business environment across the upstate of South Carolina. This is achieved through a core group of stakeholders, which includes the Greenville Chamber of Commerce, a host of local corporations, and a dedicated group of small MBEs committed to managed growth and prosperity for the entire region. The MBA’s role in successfully achieving this objective is to assist participating MBEs in building capacity that ultimately leads to increased visibility and access to sustainable business opportunities.
Assessments: All MBE participants undergo a very comprehensive business assessment process in an effort to better gauge the requirements for the business to achieve successful growth
Development Plans: Based on the results of the assessment process, each MBE will be required to create a unique Business Development Plan, specific to their growth through the MBA program. This plan will include specific action items that will be implemented.
Leadership Development: While all aspects of the program are aimed at developing the leadership skills of MBE participants, the MBA offers concentrated quarterly Leadership Development sessions, which focus on critical conventional leadership skills necessary to thrive in the current business environment.
Resources: To augment the capacity building process, MBEs are also provided with access to unique and specialized resources to assist each in attaining their business goals and building more effective leadership teams; these resources range from access to key professional service providers to critical market / industry intelligence.
Executive Coaching: One of the critical elements of the MBA program is the coaching initiative. Each MBE is carefully paired with an executive coach. These coaches are well respected business leaders, based out of the upstate region. These individuals have successfully demonstrated the ability to lead large scaled operations and manage large leadership teams. These individuals assist MBEs by providing encouragement, thought leadership, innovative ideas, and accountability in the MBE’s efforts to achieve their stated goals. Where appropriate, they are also effective in building unique bridges to critical business opportunities.
Exposure & Access: Participating MBEs receive exposure through a variety of unique social media, presentation, and PR opportunities. MBEs receive access to key customers through introduction and referrals, as well as unique opportunities to bid on specific contract opportunities. One of the program’s signature access opportunities is the annual Pitch Session, where MBEs are individually paired with key representatives of large local corporations, and given the opportunity to pitch their business and/or ideas in a professional environment.
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Assessments
BusinessDevelopment
Plans
LeadershipDevelopment
Resources
ExecutiveCoaching
Exposure &Access
MBA Capacity andAcceleration Model
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Diverse Portfolio MixMBA encompasses some of upstate of South Carolina’s top diverse suppliers. This includes a broad range of businesses from various ethnic, industry, and gender backgrounds. Moreover, the program is capable of supporting firms of various sizes. Program participants are sub-divided into 3-Tracks, which includes, Track I (Emerging or early stage firms), Track II (Equip & Enable), and Track III (Accelerate). Those firms at the accelerated level have a demonstrated track record and the necessary systems in place to perform at a high- level. While revenues are a factor in determining the categories into which each falls, many qualitative and quantitative factors are considered.
MBE Development Tracks
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Track I – EmergingThese MBEs have potential to grow and succeed, but do not quite meet the minimum requirements of the program to advance to Track II or Track III. Selection into this group requires a review by the MBA administrative team. Their access to program services are unique to their needs. The goal of the Emerging Track is to have a pipeline of MBEs that are being supported to advance to Track III.
Track II - Equip & EnableThese firms require greater amount of development, systems and internal infrastructure; they will participate in the full platform delivered by the MBA program. Also, the MBA will help these MBEs gain access to incremental growth opportunities.
Track III - AccelerateThese are MBEs more established with a demonstrated track record of successfully providing products and services to large organizations/corporations. Also, these firms will have a clearly articulated (documented) vision and growth strategy. The focus will be on accelerating these firms by assisting them in gaining access to business opportunities with large corporate/ governmental customers.
Criteria Track I Track II Track III
Group Description
Emerging Equip & Enable
Accelerate
Average Annual
Revenue Range
$50K to $99k $100k to $1.9MM
>=$2MM
Average Annual Profits
Subjective Positive
Years In Operation
N/A 3
Growth Rate Subjective Positive 3-Year Trend
Min. #Employees (Full-Time)
Subjective 3 5
Primary Business Location
Upstate of SC
Industries All (Excluding Brokers and Certain Professional Service Providers)
Engagement Active (>50%) Business owners must be engaged full-time and able to
fully participate in the MBA program activities
A CCELERATO R
Greenville ChamberMINORITY BUSINESS
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2015 MBA PerformanceMBA measures success using various qualitative and quantitative metrics*. Here are the core metrics that have been used to ensure that the program is achieving its intended impact. In most categories, we have met or exceeded targeted expectations.
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EXPOSURE OPPORTUNITIES INTRODUCTIONS/REFERRALS
RFP / RFQ OPPORTUNITIES CONTRACT OPPORTUNITIES
STRATEGIC PARTNERSHIPS FULL-TIME JOBS CREATED
Target = 15 Exposure Opportunities
180% of GoalTarget = 45 Introductions & Referrals
90% of Goal
Target = 10 RFP & RFQ Opportunities
220% of GoalTarget = $1MM in Contract Opportunities
328% of Goal
Target = 3 Strategic Partnerships
100% of GoalTarget = 15 Full-Time Jobs
373% of Goal
Goal (15)
Goal (45)
Goal (10)
Goal ($1MM)
Goal (15)
27 50
23 3.4MM
3 56
*All metrics are directly attributable to efforts of the MBA program.
Goal (3)
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EngagementEach quarter, participants meet for intensive leadership development workshops and networking. In attendance are corporate and community leaders and top notch subject matter experts leading the way. Many great opportunities for our participants emerge from these sessions.
Leadership DevelopmentThe MBA program uses highly respected subject matter experts from the private, public, and non-profit sectors to deliver relevant, substantive, and qualitative leadership development insights to our MBE participants.
Transformation“Since joining the MBA in 2013, our business has realized double-digit growth, which I attribute, in large part, to the growth in our leadership capacity. This growth has been fueled by the knowledge and exposure realized through a variety of experiences provided by the program.”
- Ava Smith, Flat Fee Recruiting, LLC
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A CCELERATO R
Greenville ChamberMINORITY BUSINESS
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Mentorship“The Business Coaches expanded my thought leadership capabilities well beyond my expectations. In addition, they provided insights, resources, and connections, which led to meaningful increases in our overall bottom line...and I’d be re-missed in not adding that these relationships have evolved into multiple personal friendships.”
- Carlo White, White Holdings, LLC
Partnerships“It’s difficult to put into words what Rich and his company has meant to me, my family and my business. The MBA program has helped to cultivate and enable this relationship to flourish in ways, in which I could have never imagined.”
- James Jordon, JCC General Contractors, LLC
Rich Hagins and James Jordon forged a formidable bond, which is underscored by a strong mentor-protégé relationship, strategic joint ventures, and unprecedented growth.
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IMPACT REPORTS
Company BackgroundJCC, a South Carolina Limited Liability Company, is a licensed South Carolina general contracting firm, which has its headquarters in Greenville, South Carolina. The Company was formed in 2011 and is wholly-owned and controlled by its Managing Member, James Jordon.
In a very short period of time, JCC has established itself as one of the Upstate’s premier construction companies. This is evidenced by the enormous amount of growth that the company has realized in just 3-years, and through its reception of the Greenville Chamber of Commerce’s 2015 MBE of the Year award. The company has also been recognized in several other publications, as one of the up and coming businesses in the area.
MBA ImpactJCC is perhaps one of the most compelling MBA Impact stories, to-date. The company’s CEO, James Jordon, entered the Greenville area in 2011, hungry to build a strong and viable business. He wasted little time in getting plugged in and positioned to make his mark. One of the first things he did was to become a member of the Greenville Chamber of Commerce, which occurred around the same time as the launch of the Accelerate Initiative.
Within months James was introduced to the MBA program, which struck an immediate cord with him. In 2013, JCC joined the MBA program to use it as a launching pad for building new relationships, honing its leadership skills, building capacity, and expanding its customer-base. In nearly 3 years JCC has been able to do so much more. In fact, through the MBA program, JCC was connected with Greenville Health Systems (GHS), and was tapped to participate in the organization’s General Contracting Program. Through this program, JCC was able to learn how to bid on and perform specialized and highly secure healthcare facility construction. Moreover, the program opened the door for JCC to access $1 million in new work with GHS over a 12 month period.
“It’s one thing to have the drive and determination to be successful, but being placed in an environment where these attributes meet opportunity, is a rare and phenomenal occurrence. The insights, relationships, and access provided through this program have greatly contributed to our ability achieve triple-digit, year-over-year growth – more importantly, it has placed on a track of sustainable growth and profitability.”
- James Jordon
Company at a Glance
Owner: James JordonLocation: Greenville, SCFTEs: 10MBA Coach: Rich Hagins, US&S, Inc. Track: IIFootprint: South CarolinaWebsite: www.jordoncompanies.com
Core Competencies:• New Construction• Commercial Rehab• Vertical Construction• Multi-Unit, Multi-Family • Roads & Highways• Janitorial/Maintenance
MBA Performance (24 Months): • 9 Key Exposure Opportunities • 5 Key Introductions & Referrals • 5 Key RFP/RFQ Opportunities• >100% Revenue Increase • 3 Net FTEs Created
Key Customers:• Greenville Health System• U.S. Department of Defense • US&S, Inc.
Certifications and Affiliations:• SBA 8a Certification• Greenville Chamber of Commerce Member• Carolinas-Virginia Minority Supplier Development Council• South Carolina Department of Transportation DBE Certification
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James Jordon
JCC General Contractors, LLC
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US&S, Inc.
Company BackgroundUS&S, Inc. (US&S) was established February 14, 2003 by President and owner, Richard Hagins. Since its inception, US&S has become a leader in the Facilities Maintenance and Support Services industry. Its approach is centered on meeting each customer’s unique needs and leveraging key strategic partnerships.
MBA ImpactUS&S has been instrumental in the development of the MBA program, and Mr. Hagins is recognized as a pillar, serving in a variety of roles (in addition to being a participant), which includes, an Advisory Committee member, Coach, and mentor to many of the smaller MBEs. His involvement in the program has directly led to nearly $1 million dollars in opportunities for some of his peers in the program, as well as even greater opportunities for US&S.
A key relationship established by Mr. Hagins has been with his Coach, Mark Curtis, of Greenville Health System. The two meet on a regular bases, which helps to expand both of their knowledge bases around supplier diversity and general leadership issues. However, Mr. Hagins admits that, “the time we spend together is invaluable in helping us to broaden our view on a variety of business issues, as well as open doors for US&S that have led to vital business opportunities.”
US&S was fairly well established upon entering the program, however, it was also firmly committed to the mission of the program and its ability to transform the Upstate area. Mr. Hagins goes on to say, “While initially our plan was to just contribute, my calculation was that long-term, there would be some direct benefit to US&S. To my surprise, we were able to establish relationships with a variety of businesses, which included prospected customers, smaller MBEs, direct peers, and other key players in the market that were able to open doors, and expand our strategic thinking beyond anything we could have imagined. This has led to tremendous growth for our business, clearly defined organizational strategies, and provided us with a lot to look forward to.”
- Richard Hagins
IMPACT REPORTS
Company at a Glance
Owners: Rich Hagins and Clev ChristopheLocation: Greenville, SCFTEs: 120MBA Coach: Mark Curtis, GHS Track: IIIFootprint: National Website: www.usands.com
Core Competencies:• Operations & Maintenance• Repairs• Renovation• Janitorial• Grounds Maintenance• Staff Augmentation
MBA Performance (24 Months): • 3 Key Exposure Opportunities• 6 Key Introductions & Referrals• 4 Key RFP / RFQ Opportunities• 11.3% Relative Growth• 47 Net FTEs Created
Key Customers:• Various Agencies of the U.S. Department of Defense, Veteran’s Affairs, and General Services Administration• Lockheed Martin• Johnson Controls• Savannah River Nuclear Solutions ▪ • Shaw Environmental• VT Griffin / VT Group• Siemens• BMW• Northrop Grumman• Spartanburg Community College
Certifications and Affiliations:• CVMSDC MBE Certification• Greenville Chamber of Commerce Member • SBA 8a - Graduated• Service-Disabled Veteran-Owned• South Carolina Unified DBE Certification• South Carolina Department of Transportation DBE Certification
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ACCELERATOR
Greenville ChamberMINORITY BUSINESS
Rich Hagins
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Company Background
Professional Healthcare Services, LLC (PHS) was established in 1998 by President and owner, Doris Haley. The company began by providing medical case management and medical records review for various clients and industries. Additional services were added in 2003 to accommodate the requests and needs of its growing client base. Today,
the company offers an array of professional, cost-effective healthcare solutions for both large and small companies, industrial workforce, insurance carriers, government and state agencies, non-profit organizations and individuals, which includes, but is not limited to, physical, drug screening, immunizations, and background checks. PHS is one of the few MBEs in the region providing these combined services.
MBA ImpactDuring the last major U.S. recession, reform within the healthcare system has had a significant impact on healthcare providers of all sizes. In particular, this has led to mass consolidation, and cost reductions throughout. PHS was not immune, and prior to joining the MBA was struggling to reposition itself within the industry and market.
The MBA program helped Mrs. Haley identify many of the underlying culprits hindering the company’s ability to move forward. In 2015, Mrs. Haley was assigned a Business Coach, which was absolutely transformative to her and her business. Her coach, Ric Ransom of Greenville Health System, immediately connected with her, and was able to quickly help her identify the excess weight hindering the business, as well as low-hanging opportunities available to it. “Mr. Ransom has helped us develop and implement a much needed operating budget, and is helping us build a long-range strategy to capture many hidden opportunities,” says Mrs. Haley.
“This program provides a healthy and nurturing eco-system that enables MBEs to receive a high level of exposure, and professional support in a safe, respectable environment. Through this program, my knowledge-base has increased exponentially, and I have obtained access to prospective customers that I have been unable to access for more than a decade.”
- Doris Haley
Company at a Glance
Owner: Doris HaleyLocation: Greenville, SCFTEs: 6MBA Coach: Ric Ransom, GHS Track: IIFootprint: Southeastern Website: phsonline.com
Core Competencies:• Medical case management• Wellness services• On-site nurse services• Drug and alcohol screening• Lab testing• Immunizations/vaccinations
MBA Performance (24 Months): • 2 Key Exposure Opportunities• 5 Key Introductions & Referrals• 1 Key RFP / RFQ Opportunities• 1FTE
Key Customers:• ZF Chassis, TFW Automotive• Baker Motor Group• Nonprofit Organizations• Trucking Companies• Medical Care Facilities
Certifications and Affiliations:• CVMSDC MBE Certification• Greenville Chamber of Commerce Member• South Carolina Unified Certification• South Carolina Department of Transportation DBE Certification• Certified Case Manager• Member of GSHRM• Member of The Rotary Club of Greenville
Professional Healthcare Services, LLC
IMPACT REPORTS
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Doris Haley
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Company BackgroundAlfonso Interpreting & Transporting, Inc. (AITI) is a South Carolina S-Corporation, with its headquarters located in Greenville, South Carolina. The Company is co-owned by Mrs. Emily Alfonso, President (50%) and Mr. Jeffrey Alfonso, Vice President (50%). AITI is well positioned in the Carolinas to provide services on a broad scale to
meet the growing diverse population-base in the region. The company specializes in the following: conference, court, medical, and safety training interpretation; English/Spanish safety training; and translation. What makes this firm unique is its professionalism and depth of industry knowledge. In addition, the company has a wide-range of language partners on an internal basis, which enables it to be highly responsive to its customers’ needs.
MBA ImpactOne of the central themes of the MBA program is growth. Growth oriented firms behave quite differently than life- style firms, and those differences have been one of the major lessons taught to AITI throughout their experience in the program.
Upon entering the program, AITI functioned as a life-style business, with limited systems and controls in place to help them navigate larger more sophisticated corporate supply-chains. Mr. Alfonso recalls, “A major awakening occurred for us when our Business Coach, Carlos Quintero, basically put a spotlight on the inefficiencies surrounding our business development model. He not only showed us the gaps, but provided us with a viable road map for implementing a more functional and successful model. More importantly, he has been a true accountability partner, ensuring that we do the work required, in order to achieve our growth objectives.”
In addition to the impact realized through the coaching relationship, AITI has established an amazing network among its peers, which is resulting in meaningful business opportunities. This network is also serving as a viable resource pool that the company is able to leverage within its existing network.
Company at a Glance
Owner: Jeff & Emily AlfonsoLocation: Greenville, SCFTEs: 3MBA Coach: Carlos Quintero, Sales Effectiveness, Inc. Track: IIFootprint: North and South Carolina Website: www.alfonsointerpreting.com
Core Competencies:• Interpretation• Translation• Courtroom Interpretation• Conference Interpretation• OSHA Safety Training (in Spanish or Spanish Interpretation)
MBA Performance (24 Months): •▪2 Key Exposure Opportunities• 8 Key Introductions & Referrals• 1 Key RFP / RFQ Opportunities• 1% Revenue Increase
Certifications and Affiliations:• South Carolina MWBE Certification• Greenville Chamber of Commerce• Greenville Hispanic Chamber of Commerce
IMPACT REPORTS
Alfonso Interpreting & Transporting, Inc.
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ACCELER ATOR
Greenville ChamberMINORITY BUSINESS
Jeff Alfonso
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Strategic PartnershipsThe MBA program would not be possible without the vision and commitment of the Greenville Chamber of Commerce, and its core partners and investors that have given so generously to the mission of Diversity & Inclusion, and recognizing the vital role that MBEs play in achieving economic vitality throughout the Upstate of South Carolina:
• Carolinas Virginia Minority Supplier Development Council• Nulevel Solutions• Corporate Partners
Strategic PartnersMBA Strategic Partners have contributed greatly to the success of the MBA program, giving of their time and energy to serve in the capacity of Advisors, Coaches / Mentors, Facilitators, and Resource Providers:
• BILO• BMW• City of Greenville• Community Foundation• Carolina-Virginia Minority Supplier Development Council• Denny’s Corporation• Duke Energy• Furman University• Greenville Health System• Greenville Chamber ACCELERATE• Greenville County• Greenville Technical College• Haynsworth Sinkler Boyd• Hollingsworth Foundation• JHM Hotels• Michelin• NuLevel Strategic Solutions• Piedmont Natural Gas• SBA• Skanska• theideagroup• US Small Business Administration
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A CCELERATO R
Greenville ChamberMINORITY BUSINESS
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A Look Ahead: 2016 GoalsIn 2016, MBA’s focus will be on better engagement among all stakeholders, increased access to opportunities, and a more focused capacity building model that centers on each MBEs individual needs. This will be measured by:
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ACCELER ATOR
Greenville ChamberMINORITY BUSINESS
Exposure OpportunitiesExposure is critical in bringing awareness to our MBEs. While all
of our efforts are geared towards bringing greater exposure, we will target 20 unique, high-profile exposure opportunities in 2016.
Introductions & ReferralsIntroductions and referrals are an integral tool in helping bring
success to our MBEs. In 2015, this goal was set at 50, and we are maintaining this goal in 2016, as we fell just shy of it in 2015, with 45.
RFQ/RFP OpportunitiesRFP and RFQ Opportunities truly signify access for participating
MBEs. A core principle within the MBA program is that opportunity begins with access, and access begins with having a “seat at the table.” In 2015, we set a goal to deliver 10 unique RFP/RFQ opportunities and landed at 23. We will increase this goal to 25 in 2016.
Contract AwardsThe clear and measurable outcome for MBE participants is whether or not they’re being utilized, both inside and outside of the program. In 2015, the outcome exceeded $3.4MM. Given the current momentum of the program, we are targeted $4MM in 2016.
Strategic PartnershipsFor our MBEs, accelerated capacity is most effectively achieved through
partnerships. In 2016, a big push will be made to build more viable and sustainable partnerships to fuel capacity and growth. Our target will be 5, which bodes well with the 3 consummated in 2015.
Full Time JobsIf the MBA Program is effectively carrying out its mission then
one of the most important metrics will be the number of new, sustainable jobs created by our MBEs. In 2015, several key contract opportunities resulted in net job increases of approximately 56. The current trajectory for job creation seems promising, and thus, we will target 60 new jobs in 2016.
20
50
25
$4 Million
5
60
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For more information on the MBA program please contact:
Nika White VP, Diversity and Inclusion
Greenville Chamber 864-239-3727
A CCELERATO R
Greenville ChamberMINORITY BUSINESS
ACCELE RATOR
Greenville ChamberMINORITY BUSINESS
www.GreenvilleChamber.org