![Page 1: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/1.jpg)
©2010 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential
Re-discovering HR for Competitive Advantage!
December 1, 2011
Mali MahalingamExecutive Vice President & Chief People [email protected]
SiliconIndia Strategic HR Summit-2011
![Page 2: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/2.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential2
Statutory Warning!
![Page 3: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/3.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Agenda
3
The HR journey so far
Re-discovering HR roles
Re-focusing HR contributions
Questions & (hopefully) Answers!
Good News!
![Page 4: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/4.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Wonder world of HR!
4
![Page 5: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/5.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
The Journey so far…
5
• Improved professional practices
• Technology leverage
• Perceived to be proactive• From under-the-table to somewhat at-the-table
• Efficiency cap to effectiveness cap
• Internal focus to external awareness
![Page 6: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/6.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
New Roles
6
Talent Tarzan
Culture Curator
Brand Bombassador
Capability Crusader
Brilliant Bizkid
HR Cat!
![Page 7: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/7.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential7
Business Skills
![Page 8: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/8.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Brilliant Bizkid!
• Understand business• Know what keeps your managers
awake at night• Enchant, beyond Engage
employees
8
![Page 9: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/9.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential9
Culture Skills
![Page 10: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/10.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Culture Curator
• Build a culture of trust, transparency & teamwork
• Promote a High Performance Culture
• Keep a vigil on culture vultures!
10
![Page 11: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/11.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Talent Skills
11
![Page 12: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/12.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Talent Tarzan!
• Gather strength, agility, speed and reflexes!
• Segment talent into WoWs, Wet socks & Snorkels and deal with them suitably
• Build a strong leadership bench
12
![Page 13: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/13.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Branding Skills
13
![Page 14: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/14.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Brand Bombassador
• Build a strong EVP for your business
• Attract the talent your customers would like to do business with
• Exploit Internal Job Market
14
![Page 15: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/15.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Leadership Skills
15
![Page 16: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/16.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Capability Crusader
•Determine Strategic Capabilities•Upgrade employee competencies to add up to Organization Capabilities•Develop Coaching Culture
16
![Page 17: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/17.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
HR Mastery
17
![Page 18: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/18.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Become an HR Cat!
• Master HR systems, processes and competencies
• Execute People programs with professional attitude
• Measure HR effectiveness with rigour
18
![Page 19: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/19.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Refocusing HR for competitive Advantage
• Recognize difference between routines & results
• Differentiate between institutionalizing HR and departmentalizing HR
• Realize that all engagement drivers are not effectiveness drivers
• Learn to isolate best-fit programs from best practices
• Do away with feel-good investments & focus on do-good investments
19
![Page 20: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/20.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Take Charge, not Chance!
20
![Page 21: ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam](https://reader036.vdocuments.us/reader036/viewer/2022062805/5697bfe11a28abf838cb3a83/html5/thumbnails/21.jpg)
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
There is really no finish line! Thank You!!
21