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April 12, 2012
10 Reasons Why You Should Never have to Worry about IT Again
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April 12, 2012
IT infrastructure should be
a profit center for your
business - not a cost
center….
WAIT!!!! IS THAT
POSSIBLE????
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TRADITIONAL
“BREAK-FIX” METHOD
Step 1 – Something isn’t working.
Step 2 – Have tech support come on-site to fix it.
Step 3 – Pay for time and material…..
Ideal!
Is the bill you get for time and material your real cost??
What about productivity loss???
What about revenue loss???
What is your company’s overall loss due to
downtime??
BUT……
Defining Managed Services
The 10 reasons you registered for this webinar!!
Next Steps and Action Plan
Questions – With Answers at no additional cost!!!
Agenda for today: The Modern IT Method -
Focus on your business not your network!!!
Defining Managed Services
Philosophy based on tried and true best
practices.
Three core elements:
1. Mission is to eliminate downtime.
2. Commit to best practices.
3. Proactive vs. Reactive
Reason #1
WITH MANAGED SERVICES YOU
HAVE AN INTERAL IT DEPARTMENT!!
- All the benefits of a full time employee
without the costs!!
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#2 Early issue detection…An apple a day…well
you know what we mean!!
Think of it as 24/7/365 physical from your doctor!!!
• Hard drive Failure Warnings
• Hard drive Fragmentation and Disk Space
Warnings
• Malware, Spyware, and Rootkit Detection
• Antivirus Updates and Issues
• Outdated Windows Updates and Service Packs
• Windows Update Failures
• Windows Licensing Issues
• Duplicate Network Addresses
• Unexpected Changes in System Hardware
• CPU and Memory Issues
• Event and Error Logging
• Oh the list is long!!!
• Underground cable cuts or failures
• Fire, flood, hurricanes and other natural
disasters
Break – Fix…No it should be Fix, Fix, Fix….
1. Most issues can be solved remotely.
2. No need to send out a technician.
3. No technician sent out not added cost to IT provider.
4. No added cost to IT provider…SAVINGS PASSED ON TO YOU!
#3 Remote Support = Less overall IT
expenses…No - really it does!!!
• “My technology failed!!! Quick contact the vendor
to get as much “free” support as possible –
where is that warranty anyway?”
– Please hold…and hold…and hold…and hold…
– I will transfer you…I will transfer you…I will…click!
What is the cost of managing your vendors???
#4 VENDOR MANAGEMENTAn overlooked but REAL expense!!!
• Are you paying for your employees to take an IT
Siesta??
• Prevention is what you should pay for!
• Stability, performance and security makes
business owners sleep well and keeps IT
expenses in check.
#5 Catch 22….I am paying money while I am losing money!!!!
• Flat-rate IT management
– Easy to budget
– Reduces hidden costs
– PROMOTES IT EXPENSE PLANNING!
• Are you investing in technology to increase your
productivity and revenue? Or are you losing
productivity and revenue by spending on IT?
#6 It is 10 pm….Do you know what your IT costs are??
• Business Consultants First!
– Best Practices
– Your business processes
– Solutions for your growth not fixes for your hardware!
– Are you hiring a CIO?
#7 What are you hiring?Managed Services Providers
• Take care of your IT and it will take care of
you!!
– Less emergencies equal less tech support
calls!
– Less support calls equal less IT expenses!
– Less IT expenses equal MORE bottom line to
your business!
#8 No more surprises!!A physical or emergency surgery…hmmm
• Solutions reserved for big corporate
enterprises at costs geared towards your
budget.
– VOIP
– Data Backup, Disaster Recovery
– Firewall and Security Solutions
– Software Solutions and CRM Packages
#9 You can be just like Microsoft!!!Or Google? Or Coca Cola? Well you can be like the big boys
• It is more than money!!
– Perform critical tasks properly!
– Perform critical tasks period!!
– Repetitive IT tasks are…well repetitive and
boring…are they being done?
– Oh yes your employees charged with these
tasks are going to love you!!!
#10 Pay your employees for their job!What is the job function of your employee?
• Get a real network evaluation!!!
• Get a real analysis of your current IT
expenses!!!
• Perform an ROI to ensure that Managed
Services work for your organization!!!
• Ask me a question!!!
Action Plan!!!Focus on your Business NOT your Technology!!!
• www.michellgroup.com
• Jeffrey Robles
– Work (305) 592 – 5433 ext. 122
– Cell (305) 562 – 3775
– Like us on
– Follow us on
Questions?Contact information
THANK YOU!
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