![Page 1: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/1.jpg)
1
Top menu and front page
Pictures and guidance
![Page 2: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/2.jpg)
2
Release
• 12th November- All Danske Bank employees in Denmark
• 21th November – 6th December - Customers in Danske Bank DK and EN
• Customers are able to read about the changes already today in their eBanking
• Remaining markets- The beginning of 2013
![Page 3: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/3.jpg)
3
Roll out
![Page 4: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/4.jpg)
4
Information to customers, DK
• Before release – a link in the information box at the FrontPage. The link lands on a page with a description of why the changes are happing and picture with yellow dots
- www.danskebank.dk: Privat Selvbetjening Rådgivning Ny netbank
• Or FrontPage
• On the release day in DK- At the log on page under ’Support Direct’ a text and link
to same pages as inside eBanking will be made- Text in information box, still there - Pop-up box the first time a customers logon to eBanking- Facebook
![Page 5: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/5.jpg)
5
FAQ
• You will get a list over FAQ for both FrontPage and top menu, where you can seek for help for how to answer the customers ex. Design questions etc.
- Will be sent to you by mail
![Page 6: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/6.jpg)
6
Why….
• We are constantly improving the eBanking. Now it’s the menu and front page turn. We introduce a new top menu that makes it easier to navigate, and improved the front page, which gives a better overview.
• We have endeavored to keep the same menu structure as you know from previous. This means, you can still find the same menu items under the same category.
![Page 7: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/7.jpg)
7
Front page1:1
Danske Bank DK
![Page 8: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/8.jpg)
8
The biggest changes on the front pages
• New design• Self-service – easier access to self-service functionality• Messages – All messages from adviser, agreements for signature,
eBoks documents, information from the bank as well as information relating to payments are collected in one box to give the customer a better view.
![Page 9: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/9.jpg)
9
Front page
![Page 10: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/10.jpg)
10
Menu structure 1:1
Danske Bank DK
![Page 11: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/11.jpg)
11
Top menu
• Menu - moved from the left to the top- Structure (all most) still the same
• About eBanking – is moved to the upper right corner of the screen
• Contact and help – is moved to the upper right corner of the screen
• Log off – is moved to the upper right corner of the screen
• Username – is placed next to log-off
• Print – is to be found in the lower right corner
• See also - under each menu item, you can take a shortcut to other relevant areas
• FAQ (Get help fast) - under each menu item, you can seek answers to questions about your action
• Statements & agreements - here you will find electronic statements and agreements from the bank, and eBoks.
![Page 12: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/12.jpg)
12
Danske Bank DK – top menu
![Page 13: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/13.jpg)
13
Danske Bank DK – Betal & overfør
Betal indbetalingskort
Draft picture
![Page 14: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/14.jpg)
14
Danske Bank DK - Konti
![Page 15: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/15.jpg)
15
Danske Bank DK – ’Kort & valuta’ og ’Lån’
![Page 16: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/16.jpg)
16
Danske Bank DK - Investering
Content dependents on the user
Incitamentprogram
![Page 17: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/17.jpg)
17
Danske Bank DK – Pension & forsikring
![Page 18: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/18.jpg)
18
Danske Bank DK – ’Udskrifter & aftaler’ og ’ Mobile tjenester’
![Page 19: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/19.jpg)
19
Danske Bank DK – ’Om netbank’ og ’ Kontakt og hjælp’
![Page 20: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/20.jpg)
20
Menu structure 1:1
Danske Bank EN
![Page 21: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/21.jpg)
21
Danske Bank EN – Pay & transfer
![Page 22: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/22.jpg)
22
Danske Bank EN – ’Accounts’ and ’ Cards & currency’
![Page 23: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/23.jpg)
23
Danske Bank EN – ’Loans’ and ’ Investment’
![Page 24: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/24.jpg)
24
Danske Bank EN – ’Statements & agreements’, ’ About eBanking’ and ’ Contact & help’
![Page 25: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/25.jpg)
25
Known errors
• You will receive an update list closer to release date
• Generel fejlhåndtering: F.eks. ved timeout får man ikke nogen pæn fejlmeddelelse når man bliver logget af.
• 2. Markeringer af menupunkter: Her er en del kendte fejl.
• 3. "Annuller" knap på siden "Skriv til os" virker ikke
• 4. Navigering fra ny transaktionsliste til ny overførsel: Konto vælges ikke som fra-konto
When navigating from new Transactions overview to New transfer, then current items are not transferred, so the account for Transaction is not selected as from-account on New transfer.
• 5. Chrome defect: Regnskabsposter navigation back to overview fails
![Page 26: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/26.jpg)
26
Known errors
• 6. Danica - Pension & Forsikring Page issue med bredden af siden i forhold til fanebladene:
![Page 27: 1 Top menu and front page Pictures and guidance. 2 Release 12th November All Danske Bank employees in Denmark 21 th November – 6 th December Customers](https://reader037.vdocuments.us/reader037/viewer/2022103111/5517f85d55034693228b48d9/html5/thumbnails/27.jpg)
27
Known errors
• 7. Chrome defect: Java Applet er positioneret over menuen: