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Microsoft Operations Framework
An Introduction to MOF
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Topics
Introduction to MOF
Building on ITIL
MOF Process Model
MOF Team Model
MOF Risk Model
MOF Essentials Training
Questions
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An Introduction to MOF
In the new digital economy, the need is greater than ever
for robust systems that are also flexible to keep up with
changing business needs and offer lasting value…
Learn how to operate a highly available, scalable, reliable
and manageable infrastructure by applying your ITIL
process capability specifically in a Microsoft operating
environment…
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An Introduction to MOF
Microsoft Enterprise Services Frameworks
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Building on ITIL
ITIL is generally accepted as “best practice”
ITIL was created to be adopted and adapted
MOF’s prescriptive guidance in operating Microsoft
technologies complements ITIL’s descriptive guidance
ITIL’s development by a consortium of industry leaders
allows Microsoft to participate in its evolution
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Building on ITIL
A prescriptive process model
Introduce Service management functions (SMFs)
Team Model
Risk Model
Guidance that is relevant and adaptable to client server
and n-tier computing environments
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MOF Process Model
The Quadrants:
Assesses impact of &
implements changes
Operates, maintains, &
manages service solutions
Evaluates, models &
improves service
solutions
Identifies & corrects
incidents & problems
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MOF Process Model
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MOF Team Model
Why Team Model?
What does the Team Model describe?
What are the benefits of the Team Model?
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MOF Team Model
MOF defines six role clusters that encapsulates all of the core operational duties that need to be performed within IT operations
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MOF Risk Model
MOF embeds risk management in all SMFs,
role clusters and reviews
The MOF risk model is applied to operations,
and provides a five step risk management
process
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MOF Risk Model
The 5 Step Risk Management Process:
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MOF Essential Training
2 days instructor-led course that uses a combination of presentation lectures and hands-on simulation activities
Skills/Knowledge attainedEach participant will develop skills required to apply the MOF in their organisations. Specifically participants will able to:
Articulate the Major challenges now facing IT operations and the MOF approach to Service Management
Understand how MOF builds on ITIL. Explain MOF process model and its four quadrants Explain the MOF Team model including key responsibilities and staff
competencies for each role cluster Identify with the importance of the MOF risk model With the above knowledge participants will be able to demonstrate the
value proposition of the MOF to with their organisation
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More information….
Search on the Microsoft Web site
http://www.microsoft.com/technet/itsolutions/techguide/mof/default.mspx
www.microsoft.com/mof
Contact your local Microsoft Partner