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KuwaitCentral Agency for information technology
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CAIT PROJECTSE-GOVERNMENT
Egov Portal KIN Call Center CERT G2G
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Challenge is to increase the number of government e-services Interactive Transactions
887
Information Services
260
Comprehensive electronic services electronic payment interactive
services
1147
The total number of portal services
e-Gov Portal
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Monitoring and Control Center Government Agencies Security devices
A sophisticated mechanism network connecting 56 government entity currently
• Government information exchange around the clock, fast speeds and high levels of security and confidentiality.
• The availability of infrastructure for the development of e-government services, running applications such as the integrated system and financial systems of all government agencies concerned.
• Saving the cost of running hardware and services networks linking government agencies
Kuwait information Network
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Work according to international standards
Provide high reliability of the devices and services center
Work 24/7The discovery of a proactive crashes
Instantaneous control of each appliance
Network Operation Center
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KGCC – Kuwait Government Call Center – ( 164 )
• KGCC delivers customer service and help to citizens, residents and visitors of Kuwait.
• KGCC is a 24-hour facility that serves all users of the e-Government electronic services. (e.gov.kw)
• KGCC delivers a wealth of integrated, state of the art services in accordance with the highest, world class criteria.
• Multi-channel communication services, phone calls e-mail, electronic chatting
• A sophisticated IVR system that automatically detects calls and transfer them to available agent. Both Arabic and English are supported.
• A complaint management system that handles call until the case is closed.
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National Center for Computer Emergency
• The provision of IT infrastructure to deal with the risks related to information security, intrusion and cyber crime.
• Includes the rehabilitation of Emergency Response Computer.
• Establish a capability to quickly and effectively coordinate communication among experts during security emergencies in order to prevent future incidents.
• Build an awareness of security issues across the Internet community in the state of Kuwait.
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CERT
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National Project for electronic correspondence
Morasalat Online
• The exchange of documents and correspondence electronically between government agencies (G2G) with high levels of confidentiality and privacy.
• Achieving the integration between the governmental authorities in order to accelerate the work execution.
• Improve the competency of governmental performance.
• Facilitation and simplification of governmental procedures in order to offer a better service to all the categories of the society.
• Creation of a new generation of national staff capable of dealing with this type of technology.
G2G
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Thank Youwww.e.gov.kw