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Knowledge Management ver. 2.0
Presented by Jon Wright, Manager ResNet Services
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A bit about myself and Purdue…• 38,712 student enrollment (West Laff.)• 69,098 system wide enrollment• ~11,300 ResNet subscribers• ~ 95% Windows users• ResNet Desk staffed by ~30 students
The background info
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Responsibilities
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PURDUEUNIVERSITY RESIDENCE
S
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Objectives for today
Discuss the thought process of redesigning your Knowledge Base
Share some of the issues that were encountered along the way
Demonstration of key components and functionality
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Knowledge Management
Our situation…
Our current solution…
Our task…
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Overview
Old KB vs. new KB
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•What was wrong with the old KB?
•What items/functionality did we want to keep?
•How could we benefit other groups/departments?
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Old Knowledge Base
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New Knowledge Base
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How did we get there?
Continual meeting of the minds Feature requests keep on coming Deliverables, test accounts
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New ideas
Concept of roles, services, owners, and groups
KB user accounts have associated service memberships and groups
Role development helps in providing parent/child group permissions
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Image management
Images stored internally on server Uploaded to KB, categorized Image must be approved before
use
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Maintaining the Knowledge
Article reviewing policy Constant ongoing process Can’t set it and forget it.
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Some Stats
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Demonstration
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Conclusion
Revising KB requires planning In our case, total costs were low Continually improve content and
features Promote and gather support
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Questions
Questions?Links:
ResNet KB http://kb.resnet.purdue.edu ITaP KB http://help.itap.purdue.edu
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Contact info/evaluations
Contact info:[email protected]
Evaluate me and this presentation at:www.resnetsymposium.org/resnet2007
Thanks to:Thomas Bunton, Paula Mezo, Matthew Rogers,
Ty Shuff, and Aaron Capriglione
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