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We Restore More Than Property…
We Restore Lives.
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Company Profile
Largest full-service mitigation, restoration and reconstruction company in the U.S.
National franchise of over 225 locally owned offices since 1966
Locally with 20 years of experience, we provide your insured with the highest quality of service and commitment
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PDR of Nebraska & Iowa 80+ full time employees 30 full time cleaning division employees 50,000 sq. ft. combined warehouse facilities IICRC certified in:
– Fire Damage – Smoke Damage– Water Damage– Applied Structural Drying (ASD)– Mold Remediation– Carpet & Duct Cleaning
Website: www.IICRC.org
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IICRC – Industry Regulated Certification
Founded in 1972 to establish and monitor standards for the inspection, cleaning, and restoration industries
Leading certification organization in the industry
www.iicrc.org
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6 Locations to Serve You
Omaha, NE Lincoln, NE Grand Island, NE Columbus, NE Sioux City, IA Des Moines, IA
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How The Water Source Affects The Claim
Review of Water Damage and Applied Structural Drying
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Information To Provide Your Insured Water damages are going to happen Fire, flood, household mishaps Most insured's will experience at least one water damage in
their lifetime Best time to plan for a disaster is before anything has
happened
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Restoration Drying Market
Est. 1,000,000 Structures affected each year
$3 Billion paid out each year just in water damages Restoration vendor – small amount Cash Out Drying is not attempted Replace instead of restore is more cost
effective
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Importance of Immediate Response
Materials at greatest risk and expense are structural materials Property damage to wet structure continues until it is dry If not handled properly from the outset, simple damage can become
much worse
Just one to two days of delay can cause the claim to rise 100-200% Insured may want to try and handle on their own Insured may want to get bids from multiple sources
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Safety Problems of Water Damaged Structures
Collapse – wet materials are heavier and weaker Electrocution Slip and fall
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Reducing Liability Exposure
Structures suffering water damage must be dried quickly to minimize liability
Reduces the severity of the loss
Protects the health of your insured
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Sources of Sudden Water
Overflowing Commode Aquariums Vandalism Nail in water pipe Broken washing machine hose Broken ice maker line Hot water heater malfunction Lightning Faulty plumbing
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Categories of the Water Source
Clean
Grey(Drains or Seepage)
Black(Sewage/Rising Water)
(Drinkable)
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Category 1- Clean Water
Most easily restored
Examples Water heater leak Broken or frozen pipe Toilet tank overflow Sink overflow
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Category 2- Gray Water
Presence of organisms - more materials may need to be discardedExamples Sump pump failure Washing machine overflow Toilet overflow not involving
fecal matter
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Category 3- Black Water
Health exposure risk – porous materials must be discarded in accordance with IICRC protocolExamples Sewage back-up Toilet overflow involving
fecal matter Flood conditions from
outside bodies of water
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What is Applied Structural Drying (ASD)
The NEW way of drying is down to a science. The Basic Principles of ASD: Extraction Air Movement/Evaporation Dehumidification Temperature Control
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How Does ASD Save Money on This Claim?
Old Way:– 8 days– 7 air movers– 3 dehumidifiers
– $2,700
New Way:– 3 days– 23 air movers– 5 dehumidifiers– $4,300
Which one is overpriced?
2000 SF, single floor, all wet
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Step 1: Extraction
Contains the damage Considerably speeds the drying process
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Step 2: Air Movement
Basic principle:
Wet goes to dry, if it can Rapid air movement from air
movers increases the rate of evaporation
Evaporation is changing the liquid to a vapor
Setting up equipment appropriately creates a vortex
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Step 2: Air Movement
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Step 3: Dehumidification
Four Types Open drying system utilizing outside environment to dry
structure Refrigerant dehumidifiers – incorporates same technology as
air conditioners Low Grain Refrigerant – will work down to a lower
temperature producing much dryer air Desiccant dehumidifiers – incorporates silica gel drying agents
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Step 3: Dehumidification Relative humidity - the amount of moisture in the air expressed
as a percentage of the total holding capacity of that air– Raising temperature lowers humidity– Lowering temperature raises humidity
30%-50%30%-50% NormalNormal
50% or greater50% or greater Water forced into materialsWater forced into materials
60% or greater60% or greater Extremely damaging, Extremely damaging, needs needs immediateimmediate attention attention
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Step 3: Dehumidification
Which One(s)?
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Step 4: Temperature Control
Temperature plays an important role in the basic principles of drying
Warm air can hold more moisture than cold air
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Monitoring
Most important process to take place on a daily basis after equipment is set
Moisture readings taken on a daily basis will tell a thorough story of activities that slow down the drying process Insured turning off equipment Windows being opened Loss of power Malfunction of equipment
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Can You Answer?
Is it Drying? Is it Dry? How Do You Know?
Psychrometry To be able to determine the atmospheric
conditions both inside and outside a structure and apply the findings for successful restorative drying
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Documentation
Psychometric Log Provides insured information, class, affected areas, temperature,
relative humidity, etc. Moisture Content Log
Confirms that material are wet, they are drying and have been dried
Moisture Mapping Diagram of affected area, water line, equipment layout and
obstaclesPhotographs
All documentation provided for claim files
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Class / Size of Water Damage
Objective: Knowing the “Class” of the water damage is a key ingredient to later identifying the equipment and how much equipment we use on each job
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Class 1
Water losses that affect only part of a room or areas
Little or no wet carpet and/or cushion is present
Minimum moisture is absorbed by materials which release moisture slowly
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Class 1
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Class 2
Water losses that affect the entire room of carpet and cushion
Water has wicked up the wall 12” to 24” Structural materials are affected
Plywood particle board 2x’s, etc.
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Class 2
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Class 3
Water may have come from overhead Virtually the entire room is saturated
Ceilings Walls Insulation Carpet Cushion Sub-floor
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Class 3
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Class 4
Specialty drying - These could be deep pockets of saturation requiring very low specific humidity Hardwood flooring Plaster Concrete Crawlspaces
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Class 4
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2000 SF, single floor, all wet
Old Way:– Drying 2,700– Repairs 8,450– Contents 7,300– ALE 2,100– Env. Cons. 6,700– Lawsuit ???– TOTAL $27,250++
New Way:– Drying 4,300– Repairs
780– Contents 635– ALE 670– Env. Cons. 0– Lawsuit
0– TOTAL $6,385How about now?
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Time is of the Essence
72 hour window from water damage exposure to microbial growth under right conditions
The sooner emergency services are started, the likelihood of secondary damage dramatically decreases
Opportunity for restoring property as opposed to replacement of property
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In Conclusion
What you should expect from the restoration specialist: Trained, certified, and experienced
Certified with IICRC Trained in Applied Structural Drying Methods Certified mold remediators with the IICRC Trained in Black Water remediation
Raise the level of performance by raising your level of knowledge!
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Thank You For Your Time
What Questions Do You Have?