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Chapter 10Chapter 10Accommodation Accommodation
SectorSector
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IntroductionIntroduction
Canada – more than 300,000 rooms – 8700 hotels and motels
172,300 workers = 12% tourism related jobs
One of the larger employers
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HistoryHistory
Middle ages (1200) hospitality was a Christian duty
Stagecoach lines – inns Railway in N.A. – hotels Elevator invented 1853 – high-rise Hotel construction peak in 1920’s CPR – 1929 - Royal York – 1156 rooms 1930-1935 – 85% American hotels bankrupt.
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History – cont’d.History – cont’d.
After WWII – building began 1950-60’s - hotel chains 1958 – 74 – major hotel building phase New architecture – atrium design 1986 – big building year in Canada 1990-91 – recession hit hotel industry, occ = 58%, 9/11 - ????
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Hotel classed Hotel classed
Type [ motel, hotel] Function [ resort, convention]Location [ city center, airports]Scale [ budget, economy]
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Motels/Motor InnsMotels/Motor Inns
1950,s boom Highway system developed Automobile travelers Located on roadsides Motel chains I.e. Holiday Inns – Kemmons Wilson
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HotelsHotels
Offer more servicesHigh-riseUrban centers
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Resort HotelsResort Hotels
In N.A. developed with railway Banff Springs – 1888 Algonquin, Greenbrier, W.V. Started for the very wealthy, now for everyone. Today have many more.
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Convention HotelsConvention Hotels
Most recent development Started to be built in 1960’sCater to large group gatheringsUsed for conventions, trade showsGroups – political, religious, industry, etc.Example??
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Country Inns/B&B’sCountry Inns/B&B’s Small and cozy properties Limited services May have cabins/cottagesOther types of lodging: All-suite hotels Micro-hotels Atrium hotels Casino hotels Spa hotels
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..
All suite hotelsResidential Accommodations – cater to
guests who live on premises, company suites
Time Share ResortsHostelsTheme Park Resorts
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Other classificationsOther classifications
Service level – budget/economy, standard, luxury
Rating – 5 star, Canada Select Location – airport, downtown
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OwnershipOwnership Individual – 50% of properties in N.A. Chain – multiple properties Leases Franchise- contract with a chain, pay 3-6% Management contract- franchise does not own the
property. Used when foreign ownership was forbidden
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ChainsChains
Holiday Inn Hilton Hyatt Marriot Renaissance Weston
Ramada Big 8 Delta CP Hotels Sheraton
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Holiday InnHoliday Inn
2nd largest chain Revolutionary at start- Pools Restaurants Air conditioning Baby sitters Free under 12 with parents TVs & phones in every room
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OrganizationOrganization
Departments Rooms Sales and marketing Food and beverage Human resources Accounting Security Maintenance and engineering Purchasing
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AccommodationAccommodation Management ManagementRooms Division Front officeReservationsBellConciergeHousekeeping24/7
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Factors affecting the PriceFactors affecting the Price
Rack rate: published rate for room
1. Location – downtown or on beach
2. Room location – poolside, view
3. Room size/features – jacuzzi, fireplace
4. Length of stay & season
5. Meals – EP, MAP
6. Special features- pool, spa
7. Special rates – corporate, senior, group
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TermsTerms
Single- room with one bed
Twin- room with 2 beds
Twin double- room with 2 double beds
Suite- one or more bedrooms and sitting area
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RatesRates
Rack rate -full standard daily rateWeekend rate- discount rate Run of the house rate - discount for a
group of roomsCorporate rate- discount for business
travelers
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Meal plansMeal plans
Continental breakfast- coffee, juice and a roll croissant or muffin
E.P.-European plan- room , no mealsA.P.- American plan- includes 3 meals +
roomMAP- modified American plan- breakfast,
dinner and room
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Career OpportunitiesCareer Opportunities
Front deskHousekeepingAccountingF & B – culinary, catering, SalesEngineeringSpas and fitness centers