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Meeting Needs of Patients
Personal Space
Cross cultural
Commun-ication
Spirituality and
Traditions
Mental Illness Basics
Mental Illness
Treatment
$100 $100 $100 $100 $100 $100
$200 $200 $200 $200 $200 $200
$300 $300 $300 $300 $300 $300
$400 $400 $400 $400 $400 $400
$500 $500 $500 $500 $500 $500
Round 2
Final Jeopardy
Scores
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Even more important than safety needs, humans need these things first and foremost (according to Maslow’s Hierarchy of needs)
Even more important than safety needs, humans need these things first and foremost (according to Maslow’s Hierarchy of needs)
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What are physiological needs (or oxygen, food, water)
What are physiological needs (or oxygen, food, water)
Scores
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The process of integration of members into an established,
generally larger community. It can result in a loss of many
characteristics of the absorbed group.
The process of integration of members into an established,
generally larger community. It can result in a loss of many
characteristics of the absorbed group.
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What is:
Cultural assimilation
What is:
Cultural assimilation
Scores
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Culture includes shared background and experiences. List three factors that make up
“culture”
Culture includes shared background and experiences. List three factors that make up
“culture”
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What are: language, communication style, beliefs,
customs, attitudes, perceptions, values
What are: language, communication style, beliefs,
customs, attitudes, perceptions, values
Scores
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When we refuse to be open and don’t try to understand, we form
prejudices. List three things people can form prejudices about
When we refuse to be open and don’t try to understand, we form
prejudices. List three things people can form prejudices about
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What are: a)Age, b)Nationality, c)Physical, d)Mental
(intelligence), e)religion, f)race
What are: a)Age, b)Nationality, c)Physical, d)Mental
(intelligence), e)religion, f)race
Scores
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Fill in the blank. There are six main ____________groups
including 1)African American, 2)Asian American, 3)Native
American, etc.
Fill in the blank. There are six main ____________groups
including 1)African American, 2)Asian American, 3)Native
American, etc.
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What is ethnicWhat is ethnic
Scores
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An example of an a)close contact region
and b)distant contact regions
An example of an a)close contact region
and b)distant contact regions
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a)Africa, Indonesia, Latin America, Mediterranean, Southern Europe, France
b) Canada, Britain, Northern Europe, U.S., Native Americans,
Arabic Nations, Asian Americans, Middle Easterners
a)Africa, Indonesia, Latin America, Mediterranean, Southern Europe, France
b) Canada, Britain, Northern Europe, U.S., Native Americans,
Arabic Nations, Asian Americans, Middle Easterners
Scores
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In some cultures, ________may indicate a person is listening and sincere. While in other cultures, it
is hostile or disrespectful.
In some cultures, ________may indicate a person is listening and sincere. While in other cultures, it
is hostile or disrespectful.
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What is eye contactWhat is eye contact
Scores
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In this type of family organization, women dominate.
In this type of family organization, women dominate.
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Matriarchal OrganizationMatriarchal Organization
Scores
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In this culture(s), eye contact is avoided as a form of respect.
In this culture(s), eye contact is avoided as a form of respect.
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What is: Japanese, Southeast Asian, Hispanic
What is: Japanese, Southeast Asian, Hispanic
Scores
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This cultural group salutes by joining both hands and moving
them against the chest.
This cultural group salutes by joining both hands and moving
them against the chest.
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What is Vietnamese cultureWhat is Vietnamese culture
Scores
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When speaking to others who are learning English, what are three
things you should do to communicate effectively?
When speaking to others who are learning English, what are three
things you should do to communicate effectively?
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What are: 1)speak clearly, 2)Pronounce clearly, 3)Speak up (but do not yell), 4)Summarize
often, 5)Clarify when necessary, 6)Do not assume they understand
What are: 1)speak clearly, 2)Pronounce clearly, 3)Speak up (but do not yell), 4)Summarize
often, 5)Clarify when necessary, 6)Do not assume they understand
Scores
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This culture thinks that health is a balance of yin and yang. They believe pain must be endured
silently
This culture thinks that health is a balance of yin and yang. They believe pain must be endured
silently
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Who are: Asians Who are: Asians
Scores
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This culture believes that illness is caused by outside sources.
They treat with medication, surgery, diet and exercise
This culture believes that illness is caused by outside sources.
They treat with medication, surgery, diet and exercise
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Who are EuropeansWho are Europeans
Scores
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This culture uses herbs and spices and rely on a medicine man to remove pain and evil
spirits.
This culture uses herbs and spices and rely on a medicine man to remove pain and evil
spirits.
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Who are Native AmericansWho are Native Americans
Scores
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This culture uses herbs. They practice acupuncture and use a
“cupping” technique with bamboo
This culture uses herbs. They practice acupuncture and use a
“cupping” technique with bamboo
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Who are ChineseWho are Chinese
Scores
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People who do not believe in a higher / supernatural power or
god(s)
People who do not believe in a higher / supernatural power or
god(s)
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Who is an atheistWho is an atheist
Scores
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________refers to the matters of spirit or soul.
Whereas
_______is a belief in a supernatural power(s) as a governor of the universe
________refers to the matters of spirit or soul.
Whereas
_______is a belief in a supernatural power(s) as a governor of the universe
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What is spirituality, religionWhat is spirituality, religion
Scores
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As a health care worker, what do you do if your patient talks
openly (and wants feedback from you) about religious symbols and books that you do not believe in.
As a health care worker, what do you do if your patient talks
openly (and wants feedback from you) about religious symbols and books that you do not believe in.
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What is: be willing to listen…make sure you respect them
regardless of their viewpoints.
What is: be willing to listen…make sure you respect them
regardless of their viewpoints.
Scores
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A person that believes that it is impossible to know whether there
is a god (or not)
A person that believes that it is impossible to know whether there
is a god (or not)
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What is an agnosticWhat is an agnostic
Scores
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This culture believes in maintaining harmony of body, mind and spirit. The believe ill health are spirits or demons or
punishment from God.
This culture believes in maintaining harmony of body, mind and spirit. The believe ill health are spirits or demons or
punishment from God.
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Who are: South AfricansWho are: South Africans
Scores
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26% of Americans suffer from ______________ or know
someone who does.
26% of Americans suffer from ______________ or know
someone who does.
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What is mental illnessWhat is mental illness
Scores
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This is an example of an anxiety disorder
This is an example of an anxiety disorder
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What is: panic attack, phobia, obsessive-compulsive disorder
or PTSD
What is: panic attack, phobia, obsessive-compulsive disorder
or PTSD
Scores
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The two main “eating disorders”The two main “eating disorders”
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What are anorexia nervosa and bulimia
What are anorexia nervosa and bulimia
Scores
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List two of the three major risk factors that may lead to the
“formation” of mental illnesses:
List two of the three major risk factors that may lead to the
“formation” of mental illnesses:
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What are: biological factors (genetics), environmental factors
(nutrition, carcinogens), and social factors (abuse, stress)
What are: biological factors (genetics), environmental factors
(nutrition, carcinogens), and social factors (abuse, stress)
Scores
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The most common form of dementia, a progressive (and
fatal) disease
The most common form of dementia, a progressive (and
fatal) disease
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What is Alzheimer’sWhat is Alzheimer’s
Scores
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Can be prescribed to treat anxiety disorders, mood disorders,
attention disorders and personality disorders
Can be prescribed to treat anxiety disorders, mood disorders,
attention disorders and personality disorders
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What is Medication?What is Medication?
Scores
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Drug addiction creates a physical and psychological dependence on a drug. When a person stops taking the drug, he or she will experience withdrawal (painful
symptoms that could cause death). What is the best
“treatment”?
Drug addiction creates a physical and psychological dependence on a drug. When a person stops taking the drug, he or she will experience withdrawal (painful
symptoms that could cause death). What is the best
“treatment”?
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What is hospitalization?What is hospitalization?
Scores
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The process of meeting with a counselor, psychiatrist, or
psychologist to discuss feelings and symptoms. (It can be individually or in a group)
The process of meeting with a counselor, psychiatrist, or
psychologist to discuss feelings and symptoms. (It can be individually or in a group)
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What is psychotherapy?What is psychotherapy?
Scores
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These are two possible consequences for NOT treating
mental illness
These are two possible consequences for NOT treating
mental illness
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What are: a)More advanced symptoms, b)Physical illness,
c)Suicide, d)Violent thoughts or actions, e)Social problems
What are: a)More advanced symptoms, b)Physical illness,
c)Suicide, d)Violent thoughts or actions, e)Social problems
Scores
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The most effective way of treating anorexia nervosa
The most effective way of treating anorexia nervosa
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What is Cognitive Behavioral Therapy (CBT)
What is Cognitive Behavioral Therapy (CBT)
Scores
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Alzheimer’s Schizo-phrenia
Verbal/Nonverbal
More on Commun-
ication
Mish Mash
Hodge Podge
$200 $200 $200 $200 $200 $200
$400 $400 $400 $400 $400 $400
$600 $600 $600 $600 $600 $600
$800 $800 $800 $800 $800 $800
$1000 $1000 $1000 $1000 $1000 $1000
Round 1
Final Jeopardy
Scores
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The name used to describe a sustained loss of intellectual function and memory severe
enough to cause dysfunction in daily living activities.
The name used to describe a sustained loss of intellectual function and memory severe
enough to cause dysfunction in daily living activities.
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What is: dementia?What is: dementia?
Scores
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This is the basic symptomology of Early-stage Alzheimer’s
This is the basic symptomology of Early-stage Alzheimer’s
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What is memory loss, but the person can usually compensate
for them and function independently.
What is memory loss, but the person can usually compensate
for them and function independently.
Scores
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This is the basic symptomology for Mid-stage Alzheimer’s
(moderate).
This is the basic symptomology for Mid-stage Alzheimer’s
(moderate).
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What is: mental abilities declining, personalities changing, and more reliance on caregivers
for basic needs
What is: mental abilities declining, personalities changing, and more reliance on caregivers
for basic needs
Scores
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This is the symptomology of Late-stage Alzheimer’s (Severe)
This is the symptomology of Late-stage Alzheimer’s (Severe)
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What is: personality deterioration, loss of control over bodily function, total dependence
on others
What is: personality deterioration, loss of control over bodily function, total dependence
on others
Scores
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This is what causes Alzheimer’sThis is what causes Alzheimer’s
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What is: death of brain cells, the brain becomes disconnected,
messages cannot be sent throughout the brain.
This impairs memory and thinking.
What is: death of brain cells, the brain becomes disconnected,
messages cannot be sent throughout the brain.
This impairs memory and thinking.
Scores
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Type of Schizophrenia that includes frequent delusions and hallucinations (Hint: John Nash
has this).
Type of Schizophrenia that includes frequent delusions and hallucinations (Hint: John Nash
has this).
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What is: Paranoid SchizophreniaWhat is: Paranoid Schizophrenia
Scores
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Other than paranoia and hallucinations or delusions, these are 2 other possible symptoms of
schizophrenia
Other than paranoia and hallucinations or delusions, these are 2 other possible symptoms of
schizophrenia
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What are: a)inability to form organized thoughts, b)movement disorders, c)flat affect, d)lack of
activity, e)poor executive function, f)poor working memory
What are: a)inability to form organized thoughts, b)movement disorders, c)flat affect, d)lack of
activity, e)poor executive function, f)poor working memory
Scores
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In terms of causes of schizophrenia, scientists did “twin studies”…what did they
find out?
In terms of causes of schizophrenia, scientists did “twin studies”…what did they
find out?
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What is: If one monozygotic twin (identical) got schizophrenia,
there was a 40% chance his/her twin would get it too. This was
not the case with dizygotic (non-identical) twins.
What is: If one monozygotic twin (identical) got schizophrenia,
there was a 40% chance his/her twin would get it too. This was
not the case with dizygotic (non-identical) twins.
Scores
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The type of schizophrenia where patients may cease to move
altogether or only exhibit abnormal postures or
movements.
The type of schizophrenia where patients may cease to move
altogether or only exhibit abnormal postures or
movements.
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What is catatonic schizophrenia?What is catatonic schizophrenia?
Scores
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The area(s) of the brain most affected in Schizophrenia.
The area(s) of the brain most affected in Schizophrenia.
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What are the Prefrontal Cortex and the Limbic System?
What are the Prefrontal Cortex and the Limbic System?
Scores
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Other than talking, what are two other ways people send a
message?
Other than talking, what are two other ways people send a
message?
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What is eye contact, facial expressions, gestures, touch
What is eye contact, facial expressions, gestures, touch
Scores
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This is what is important to remember about your gestures when you are communicating
with someone.
This is what is important to remember about your gestures when you are communicating
with someone.
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What is: your gestures can show that you are interested and that
you care (or that you are disinterested, etc.)
What is: your gestures can show that you are interested and that
you care (or that you are disinterested, etc.)
Scores
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These are three things to keep in mind when communicating with a
spoken message.
These are three things to keep in mind when communicating with a
spoken message.
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What is: the tone, the language you use, and the message you
send can be interpreted differently by any receiver
What is: the tone, the language you use, and the message you
send can be interpreted differently by any receiver
Scores
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Give an example of a way a facial expression might help you
communicate in a health care setting
Give an example of a way a facial expression might help you
communicate in a health care setting
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What is: A smile might show that you are interested in caring for
the patient?
What is: A smile might show that you are interested in caring for
the patient?
Scores
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List three ways you may need to communicate in your health care
job with written messages.
List three ways you may need to communicate in your health care
job with written messages.
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What are: writing accurately in a patient’s chart, leaving
instructions for the next health care provider on shift, emailing to
workers (and now to patients), etc.
What are: writing accurately in a patient’s chart, leaving
instructions for the next health care provider on shift, emailing to
workers (and now to patients), etc.
Scores
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This is one major consideration you need to keep in mind when
working with an elderly population in health care.
This is one major consideration you need to keep in mind when
working with an elderly population in health care.
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What are: slow down when you talk…and don’t assume that they
can understand you (if they’ve got physical impairments like
blindness, deafness), etc.
What are: slow down when you talk…and don’t assume that they
can understand you (if they’ve got physical impairments like
blindness, deafness), etc.
Scores
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These are two questions you can assume a patient has (even if
they don’t see them).
These are two questions you can assume a patient has (even if
they don’t see them).
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What are: 1)What is happening to me? 2) What will I have to do?
3)Will it hurt? 4)When will I have the results?
What are: 1)What is happening to me? 2) What will I have to do?
3)Will it hurt? 4)When will I have the results?
Scores
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One of the barriers to communication is _______,
deciding a person is something (that they might not be) based on
your judgements.
One of the barriers to communication is _______,
deciding a person is something (that they might not be) based on
your judgements.
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What is labelingWhat is labeling
Scores
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As a future health care worker (or in most careers), this is a
question you can ask to make sure that your interaction was
successful…and that the patient doesn’t have further questions
As a future health care worker (or in most careers), this is a
question you can ask to make sure that your interaction was
successful…and that the patient doesn’t have further questions
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What is: 1)Do you have questions I haven’t covered? 2)Have I
answered all your questions? 3)Is there anything you’d like to add to the information I’ve obtained
from you?
What is: 1)Do you have questions I haven’t covered? 2)Have I
answered all your questions? 3)Is there anything you’d like to add to the information I’ve obtained
from you?
Scores
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If a person has ________impairment (memory,
perception, problem solving, etc), make sure that the patient
understands you.
If a person has ________impairment (memory,
perception, problem solving, etc), make sure that the patient
understands you.
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What is cognitive impairmentWhat is cognitive impairment
Scores
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An intense fear of something that poses little or no danger.
An intense fear of something that poses little or no danger.
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What is a phobia?What is a phobia?
Scores
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People may have this disorder after they were harmed or
threatened with harm
People may have this disorder after they were harmed or
threatened with harm
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What is PTSD?What is PTSD?
Scores
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List two of the three major symptoms of ADHD
(NOTE:They exhibit differently in different patients)
List two of the three major symptoms of ADHD
(NOTE:They exhibit differently in different patients)
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What are: a)Inattention, b)Hyperactivity or c)Impulsiveness
What are: a)Inattention, b)Hyperactivity or c)Impulsiveness
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Constant, disturbing thoughts and repetitive behaviors. These
patients cannot function normally as a result of this
Constant, disturbing thoughts and repetitive behaviors. These
patients cannot function normally as a result of this
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What is Obsessive-Compulsive Disorder (OCD)
What is Obsessive-Compulsive Disorder (OCD)
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These are the five stages of grief (from Elizabeth Kubler Ross)
These are the five stages of grief (from Elizabeth Kubler Ross)
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What are: denial, anger, bargaining, depression, and
acceptance?
What are: denial, anger, bargaining, depression, and
acceptance?
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This disorder is characterized by sudden attacks of terror.
Symptoms include: nausea and feelings like you’re being
smothered.
This disorder is characterized by sudden attacks of terror.
Symptoms include: nausea and feelings like you’re being
smothered.
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What is panic disorder?What is panic disorder?
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In terms of online communication, these types of
websites are typically more trustworthy.
In terms of online communication, these types of
websites are typically more trustworthy.
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What are websites ending in: “.edu” or “.gov” or “.org”, etc.What are websites ending in:
“.edu” or “.gov” or “.org”, etc.
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Defense mechanisms help people feel more comfortable or to
rationalize their behavior. There are 5 of them.
________is finding good reasons to replace the real reason or
behavior. _________is substituting one goal for another.
Defense mechanisms help people feel more comfortable or to
rationalize their behavior. There are 5 of them.
________is finding good reasons to replace the real reason or
behavior. _________is substituting one goal for another.
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What are: rationalization and compensation
What are: rationalization and compensation
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These are three of the four essential elements for
communication to take place.
These are three of the four essential elements for
communication to take place.
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What is: 1)a message, 2)a sender, 3)a receiver, 4)feedback
What is: 1)a message, 2)a sender, 3)a receiver, 4)feedback
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There are three common communication styles.
1)unassertive allows others to control the conversation.
2)assertive empowers individuals to speak up and be heard, and
3) ___________ occurs when power is taken away from others
and communication breaks down.
There are three common communication styles.
1)unassertive allows others to control the conversation.
2)assertive empowers individuals to speak up and be heard, and
3) ___________ occurs when power is taken away from others
and communication breaks down.
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What is aggressive?What is aggressive?
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Psychological Disorder Classification
Psychological Disorder Classification
Final Jeopary Question
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This was Morrie’s disease that eventually killed him.
This was Morrie’s disease that eventually killed him.
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What is amyotrophic lateral sclerosis (ALS)?
What is amyotrophic lateral sclerosis (ALS)?
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