dot.edu: An e-learning Infrastructure for the

University of Wisconsin System and Beyond

CUMREC 2002Charlene Douglas – Director

Kathryn Gomm – Training ManagerCopyright charlene Douglas and Kathryn Gomm, 2002. This work is the intellectual property of the author.

Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

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University of Wisconsin (UW) System

• Two Research Universities• Eleven 4-year Universities• Thirteen 2-year Colleges• Extension• Learning Innovations

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Goals•Leverage Resources to Provide an Economy of Scale

•Disseminate Knowledge Through Collaboration

•Guaranteed Infrastructure

•Support Web-enhanced, Hybrid, and Online Education

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Missiondot.eduSM provides educational communities with robust and up-to-date e-learning system infrastructure including technology, training, support, and instructional design to effectively apply these resources to enhance education.

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Learner Management

System

dot.eduSM

Software Training Hosting

Course Management

Systems

Research and Development

Content Development Assistance

Accessibility/Universal

Design

Help Desk

Instructional Design

Consultation

Project Management

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Partnership Model

• Faculty and teaching academic staff

• 3-stage implementation plan

• Model transfers responsibility from dot.edu to the partners

• A written implementation plan is designed jointly with flexibility to meet changing needsSM

dot.eduSM UWS Customers

• Both Research Institutions• All Eleven 4-year Universities• All 13 of the 2-year Colleges• UW – Extension• Learning Innovations

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dot.eduSM Non-UWS Customers

• Professional Development• PK-12s• Private Colleges & Universities• Technical Colleges• Campuses both inside and

outside the State of Wisconsin

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Customers

1999 2002

25

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83

dot.edu Users

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

1999 2000 2001 2002

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dot.edu Courses

0

2000

4000

6000

8000

10000

12000

1999 2000 2001 2002

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•Customer Service, Customer Service, Customer Service

•Comprehensive, Easy, Scalable Services

•Unique Relationships and Flexible Solutions

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Why dot.eduSM Has Succeeded

•True Collaboration and Teamwork

•Removal of Barriers

•Provide a Seamless e-learning Experience to PK-16+

•Education Serving Education

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Why dot.eduSM Has Succeeded

Partnerships

• Sun Microsystems

• Blackboard/Prometheus

• WiscNet

• University of Wisconsin System

• Others

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Sun Microsystems Center of Excellence

In February, dot.edu was named a Sun Center of Excellence (COE). As the only e-learning COE in the US, dot.edu is considered a “pioneer and a visionary for its unique extension of the ASP model in ‘education serving education’, providing infrastructure and resources to educational institutions all across the nation.”

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Lessons Learned

• Identity Issues

• Customer Support

• Unknowns

• New Products

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Lessons Learned

• Instructional Design

• Measuring Capacity and Demand

• Staffing

• External Funding

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Conclusion

• Foresight and Tenacity

• Exceeded Expectations

• Seen as Leader

• Future – Disseminate the Model; Standards; Accessibility; Expand

• ITS@Wisconsin

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