dook travels profile
TRANSCRIPT
Dook Travels Pvt Ltd
Prepared For
Presented By
Date
About Dook
About Dook
About Dook Cont...
● Started in 2010
● Based at New Delhi
● Masters in russian speaking destinations, specially CIS countries
● Market leaders in the segment as per volume
● Support more than 10,000 travel Agents in India, Bangladesh and Nepal
Core Business
Destinations
Destinations Cont......
● Tashkent ● Yerevan ● Almaty
● Bishkek● Dushanbe● Baku
Destinations Cont......
● Moscow ● St Petersburg ● Sofia
● Kiev● Tbilisi● Kazan
Service mixService with endless possibilities
Service Mix Cont....
● Fixed departures for Tashkent, Almaty,Yerevan,Moscow and St Petersburg
● Ad-hoc group tours for Tashkent,Almaty,Bishkek,Yerevan,Tbilisi,Sofia,Moscow,St Pitersburg,Kiev
● Complete travel management for corporates
● Ancillary Services-Travel Insurance, Forex facilitation
Service Mix Cont....
● Air Tickets
● Visa facilitation service for all the mentioned destinations
● All arrangements for MICE groups
● Customized Travel Arrangements
Service delivery- balanced quadrant
● Optimum value-for each tour
● Tailored solution- to meet your requirement
● Proactive Account Management-Dedicated Account Manager to meet all your requirements
● Constant support-24*7 support during sales cycle and tour as well
Our Aspirations
Our Aspirations Cont...
● Vision Statement-
Dook intends to remain market leader in CIS countries for indian travel market and broaden the market to at least 10 folds in next five years
● Mission Statement-
Dook will distinguish itself as a leader in re-engineering travel sector and will be recognized for the passion of its people and ethics in rendering high quality travel services.
Our Core valuesOnly thing we have promised to keep constant is our values
Our Core Values Cont...
● Business Transparency-You must believe on us,we are
brutally honest
● Collaboration-Not Competition-We believe competition will
kill both of us,lets prosper by collaboration
● Respect for every human-We just love this animal called
human
● Commitment-A commitment to doing good for the whole
Our Evolving Philosophy-defying algebra
You+us=us
Our Philosophy Cont....
● Total transparency
● Collaborative Approach
● Customer may be wrong -to guide him is our duty
● No lowest cost but optimum value to customer
● We take responsibility
● Value creation for both of us
Our Philosophy Cont.....
● Hassle free Single-window shopping to customers
● We are addicted to learn,improve and give more to to customers
● We are in happiness business,Travelers' happiness is the priority
● As we are into B2B business we do not reveal our identity to travelers
● We believe in win-win
Our philosophy Cont...
● Clear cut Commitments
● We believe in nurturing long term relationship
● We are more curator than consolidator
● Constantly exploring new destinations to suit indian market
Our Strength
Our Strength Cont...
Our Team-
● We hire best people train them well and pay them well
● We make sure that our core values are well imbibed in each of the team member
● We make sure that each of our team members is travelled to destination he is selling
● We believe that you are our extended team
Our Strength Cont....
Our Setup-
● We have strategically invested in the value chain to be cost effective and efficient
● Our own operations at the destination to make sure service is delivered flawless
● Strong liaison with trade authorities and agencies involved
● Strong market share which gives us bargain power for the sector.More than 80% tourists from india to CIS region are driven by DOOK Travels
Mile Stones Miles to go
Milestones Cont....
● Started fixed departures for Tashkent in 2010
● Started its own operations in Uzbekistan in 2011
● Started fixed departure for Almaty in 2012
● Started our own operations in Kazakhstan in 2012
Milestones Cont....
● Started our own operations in Kyrgyzstan in 2012
● Started fixed departure for Yerevan in 2013
● Dook becomes Brand Ambassador for Uzbek Tourism in India
● Launched fixed departure for Russia in 2014
Differentiators
Differentiators Cont....
● Only company to run intermittent fixed departures for Tashkent for last four years
● No single group cancelled in last four years
● Leaving few incidences- 100 % visas were stamped
● Dedicated account managers for each key accounts
● Whole team available 24*7 for your service
● Honestly refunded every penny belonging to our customers
Differentiators Cont...
● We don't bother to take feed back because we are constantly involved with you
● We do it effortlessly because we have loved and nurtured this sector to this point
● A visionary approach in exploring new markets
● Always delivered more than we promise
● Attention to minor details to provide an ultimate travel experience to travelers
● Prompt, friendly work-flow
● Commitment to defined TAT
Client List
As Promised-
We do not disclose
We are located at the heart of delhi
Dook Travels Pvt ltd,Gl-1, 2, Ansal Bhawan,16,KG Marg,Connaught Place, New Delhi-110001
You may reach us any time
91-11-66062222
Www.dooktravels.com
Thanks