donegal ceb 24 mar 09
DESCRIPTION
Presentation of social media for businesses. Donegal County Enterprise Board - 25 March, 2009.TRANSCRIPT
![Page 2: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/2.jpg)
www.flickr.com: weaselmcfee
![Page 3: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/3.jpg)
www.flickr.com: weaselmcfee
Eist le fuaimna habhannagusgheobhaidhtú breac
![Page 4: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/4.jpg)
Why social media?
![Page 5: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/5.jpg)
jonrawlinson
![Page 6: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/6.jpg)
jonrawlinson
Getting intouch withbusinessescan be averyfrustratingexperience!
![Page 7: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/7.jpg)
Media ischanging
![Page 8: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/8.jpg)
www.flickr.com: brymo
Andshouting atpeople islesseffective
![Page 9: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/9.jpg)
So what is happening?
![Page 10: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/10.jpg)
People aresocialising,connectingandorganising
![Page 11: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/11.jpg)
www.flickr.com: bovinity
And areseeking andvoicingopinion
![Page 12: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/12.jpg)
Customersare moreinformedanddemanding
![Page 13: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/13.jpg)
www.flickr.com: sfllaw
Businessescan listen
![Page 14: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/14.jpg)
Andconversewithconsumers
![Page 15: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/15.jpg)
![Page 16: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/16.jpg)
Facts - IrelandFacebook - 0.5m (+200%)
Twitter - 36,000 - (x3 in eight weeks)
+ blogs, Bebo etc.
![Page 17: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/17.jpg)
![Page 18: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/18.jpg)
![Page 19: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/19.jpg)
Case Studies
![Page 20: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/20.jpg)
Insight
Promotion
Reputation
Support
![Page 21: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/21.jpg)
![Page 22: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/22.jpg)
![Page 23: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/23.jpg)
![Page 24: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/24.jpg)
![Page 25: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/25.jpg)
![Page 26: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/26.jpg)
![Page 27: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/27.jpg)
Case studies:
• Vodafone - customer query re. dual SIM
• FBD insurance offer customer a competitive quote
• 3 - customer complaint
• Mondello Park - family offer
• Worldwidecycles
![Page 28: Donegal Ceb 24 Mar 09](https://reader033.vdocuments.us/reader033/viewer/2022052906/558d090fd8b42aba168b46d5/html5/thumbnails/28.jpg)