@dominicad

Time Theft – How Hidden & Unplanned Work Commit the Perfect Crime

November 2016

Dominica DeGrandis - Director, Training & Coaching

@dominicad

How to make uncertainties visible

@dominicad

5Unplanned work

The ThievesConflictingpriorities

Too much WIP

Neglected work

UnknownDependencies

@dominicad

THIEF #1 – TOO MUCH WIPWhen demand exceeds capacity

demandcapacity

@dominicad

WHY TOO MUCH WIP MATTERS

Effective people say yes deliberately

Too much WIP delays work

@dominicad

WIP is a leading indicator

@dominicad

YOU KNOW THIEF #1 STEALS TIME WHEN...

Context switching is common. We start new tasks before finishing older

tasks. Work gets neglected and ages. We say, “Yes, I’ll do that.”

Molecules Of Emotion: The Science Behind Mind-Body Medicine, Candace B. Pert, 1999

@dominicad

https://docs.google.com/spreadsheets/d/1UKjHHM7Y-emzSo4p0RLhzLaIR4Yp3owWR3JdT5QghoY/edit#gid=0

deliveredBuild/fix

Study

Silver Bullet

Team work

feedback

Business requests

cycling done

(5)

(3)

(1)

EXPOSE WIP

@dominicad

THIEF #2 – UNKNOWN DEPENDENCIES

Time delays due to:

Tightly coupled architecture Bottlenecks from specialized skillset Work outside of our control

@dominicad

WHY DEPENDENCIES MATTER

Every dependency increases the probability that you will be late by 50%.

Dependencies are asymmetrical in their impact.

Troy Magennis

@dominicad

Dependency x 3you friend brotherX

X

X XX

X XX X

X X X

1 chance in 8 = 12.5% ofarriving on time

@dominicad

YOU KNOW THIEF #2 STEALS TIME WHEN...

Coordination needs are high. People aren’t available when you need them. A change in one part of the code

unexpectantly changes something else.

@dominicad EXPOSE DEPENDENCIES

deliveredinvestigateExpedites orUnplanned

Dependencies

feedback

Everything else

waiting

8 days

@dominicad

THIEF #3 – UNPLANNED WORK

An Interruption – usually to fix a problem

Ex: Break fix, expedites, incidents, fires

@dominicad

WHY UNPLANNED WORK MATTERS

https://puppet.com/resources/white-paper/2016-state-of-devops-report

Unplanned work steals time away from planned work.

@dominicad

YOU KNOW THIEF #3 STEALS TIME WHEN...Someone joins your slack channel and within 2 min, 4 people are sucked into the vortex.

@dominicad

donedoingTo do

Unplannedwork

Plannedwork

validate

EXPOSE UNPLANNED WORK

@dominicad

THIEF #4 – CONFLICTING PRIORITIES

Conflicting priorities are when people are uncertain or disagree on what to work on.

@dominicad

WHY CONFLICTING PRIORITIES MATTER

If people can’t prioritize effectively, they try to do too much at once.

Too much wip = longer Cycle Time.

@dominicad

YOU KNOW THIEF #4 STEALS TIME WHEN...

“When will my thing be done?” “My thing is a high priority!” “If my thing doesn’t get done by ____,

then…

@dominicad EXPOSE CONFLICTING PRIORITIES

mainmnai

delivereddoingTo doExpedites

validate

Project 1work

Project 2work

On-hold work

Maintenancework

@dominicad

THIEF #5 - NEGLECTED WORK

Neglected, often important work sits idle when other work is seen as a higher priority.

@dominicad

WHY NEGLECTED WORK MATTERS

Important work sits waiting – until it eventually becomes an emergency.

@dominicad

YOU KNOW THIEF #5 STEALS TIME WHEN...

“When are we going to finish x?”

“We can’t get to x right now, because we’re working on y.”

@dominicad EXPOSE NEGLECTED WORK

5

donedoingTo doExpeditesUnplanned

work

validate

9 days 13 days

Revenue protecting

Revenue generating

@dominicad

@dominicad

The 5 Thieves

@dominicad

5

delivereddoingNext

Expedites

Revenue protecting

validate

Revenue generating

ALL THE TIME THIEVES EXPOSED

@dominicad

THE TIME THIEF O’GRAM

Unplanned work

Unknowndependencies

Conflictingpriorities

Neglected work

Too much WIP

20

10

5

15

1

@dominicad

AGGREGATED TIME THIEF O’GRAM TREND

20

10

5

15

1

Oct 3 Oct 10 Oct 17 Oct 24

@dominicad

CONGREGATED TIME THIEF O’GRAM

20

10

5

15

1

OCTOBER, 2016

Unplanned work

Neglected work

Unknown dependency

Conflict priority

Over WIP

@dominicad

@dominicadMORE ON TIME THEFT & UNCERTAINTY

@dominicad

TO RECEIVE THE FOLLOWING:

A copy of this presentationA copy of the Kanban for ITOps white paperA discount code for DevOpsDays Seattle 2017A copy of the Lean Kit Lean Business report

Just pick up your phone and send an email to: dominica@leankit.comSubject: Flow