dodek nokia
Post on 19-Oct-2014
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NOKIA Competition
Digital Omnipresent Document Exchange Key-Card
DODEK
Outline
NOKIA Competition: DODEK
1Introducing DODEK
2Receptiveness
3Impact
Why Do We Use Receipts?
Refund on ReturnsInsurance ClaimWarranty Claim
The Consumer Verdict – Receipt Issuance
• 85% Found Receipt Issues Necessary• Underlying Reason: Organization
Financial Control (65%) & Potential Returns (75%)
• Receipts are Inherently Unorganized • Kept in a Pile at home (35%) or in Wallet (30%)
• Receipts BAD for the Environment• Recognized by 80% of sampled consumers
Introducing DODEK
How Will the DODEK Replace Paper Receipts Effectively?
1
Product Concept – The Current Situation
With a DODEK…
Current Alternatives: Ask client for email address
Would you like a Paper Receipt or can you fill this registration
form with your email address to receive an e-receipt?
It’s all about the customer experience !
A DODEK Transaction
DODEK or Paper Receipt ?
DODEK please.
My BillsOnline
• DODEK Network Information• User Information
A DODEK Transaction (2)
1. Salesperson swipes DODEK magnetic card on store terminal
2. Terminal collects Receipt Data from store systemTerminal collects DODEK Server Info and DODEK User info from card
3. Store sends data to DODEK from terminal
DODEK Interface Online
DODEK Interface Online
End Consumer
Target Market - Early Adopters
Early Adopters:• Age: 18-30• Singles, Couples, Families with small children
WHY: More susceptible to online receipt usage
Supermarket/Retailer Early Adopters:• Supermarkets• Consumer Packaged Goods (CPG) Retailers
WHY: Value-based marketing focus (online & offline) –digital receipts will be beneficial in gathering pertinent consumer data
2 The Receptiveness
Would People Want to Use the DODEK?
The Consumer Verdict – DODEK Reaction
• Product is “Necessary” (85%)
Upon Introducing the DODEK
• Product would be used everyday (50%)
• Used to Meet Organizational Needs (80%) & Help Protect the Environment (65%)
• Practical, Innovative, No More Paper Receipts at Home, Better Organization
Supporting Findings
• Frost and Sullivan:– 5,300 cross-section study of American public
• 70% respondents concerned about receipts’ impact on environment
• 63% said corporate America is responsible for protecting the environment
• Software Advice, Inc. Poll:– 226 respondents on May, 14, 2010
• 89% supported getting rid of paper receipts altogether
• Facebook complaints
I don’t care (1%) Undecided (3%) No (7%) Yes (89%)
Survey Results - What Do Managers Think?
Sampled Managers from 8 Retail Stores & 2 Supermarkets
• 80% interested in Eliminating the need for printing receipts
• Supermarkets view digital receipts as an “important improvement”
• Other Important Aspects• 70% Organization• 20% Protect the environment
Current Digital Receipt Market – Major Players
Emailed Receipts
Retail Support:
What about DODEK’s profits?
Space for retailers to reach customers based on their “Likes and Dislikes”
3 The Impact
What Effects Will Take Place With DODEK Use?
Business Impact/Managerial Incentives
• Cost Reductions– For Retail Supermarket Chains Similar to Harris Teeter,
a 5% reduction in receipt printing nationwide would lead to a $3m savings
• Competitive Advantage (Frost & Sullivan)– Growth Opportunity (69%), Achieve General CSR Goals
(62%), Overall Competitive Advantage (69%)• Valuable Consumer-Data Collected– Can be used for Value-Based-Marketing and effective
online “couponing”
Environmental Impact
Source: University of Missouri Division of Biological Sciences Laboratory
Large Amounts of BPA detected in Receipts
• Massive Savings of Paper & Other Resources used in Receipt Production
• Reduction of Consumer Exposure to BPA
But past the numbers, studies, consumer responses…
IT JUST MAKES SENSE