docusnap 6.3 – product information€¦ · extended values (v2/v3) network topology ... as an...

Docusnap 6.3 – Product InformationEnglish Version

Preface

Peter Kurz(Managing Director)

Ingemar Mayr(Product Manager)

IT documentation is the key to the successful management of nearly every task in your IT environment, providing the only effective way to trace processes and systems. It also enables proper planning and realization of company-relevant decisions and investments. Establishing a correct and detailed documentation is a job that requires a lot of work and time—if created manually. But this is not the only way you can do it. The Docusnap software solution provides tremendous advantages for creating and maintaining corporate IT documentation: Docusnap supports IT staff by automatically retrieving system values or configurations, providing pre-formatted reports, maps and analyses to deliver valuable evaluations.

“Every IT environment is documented.”—this is our vision which determines all activities and endeavors of our company. It is our mission to provide the leading IT documentation software solution—today and in the future. By guaranteeing security of investment, a focus on practical applicability, reliability, ease of use and first-class support for our products, we will achieve this objective.

Moreover, we are pleased to present the new Docusnap licensing scheme. From now on, Docusnap is not only available in a Standard, Professional and Enterprise Edition, but also as a Free version. This version is perfectly suited for users who need to document small computer networks quickly and efficiently. Thus, we can offer an optimum product solution for networks of any size.

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TechnologiesOperating Systems 28 - 29

SNMP 30 - 31

Internet Information Services 32 - 33

Microsoft Exchange Server 34 - 35

Database 36 - 37

Infrastructure 38 - 39

Microsoft SharePoint 40 - 41

Virtualization 42 - 43

Customizing 44 - 45

Service and InformationTraining 46 - 47

System Requirements 48 - 49

Contact 50SolutionsIT Inventory 10 - 11

IT Documentation 12 - 13

IT Analysis 14 - 15

Visualization 16 - 17

IT Assets 18 - 19

IT Relations 20 - 21

IT Concepts 22 - 23

Permission Analysis 24 - 25

License Management 26 - 27

Contents

ProductProduct Editions 04 - 05

Features at a Glance 06 - 09

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FREETHE NEWDOCUSNAPEDITIONS

no charge

Product EditionsThe optimum solution for every purpose

Your free entry point to the world of IT documentation. This edition allows you to inventory and document up to 25 systems quickly and easily.

WWW.DOCUSNAP.COM/EN/SHOP Please visit our web shop and have your price calculated there.

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STANDARD PREMIUM ENTERPRISEInventory of all hardware, including the OS and the Active Directory. Predefined reports and maps provide a quick overview of the entire IT infrastructure.

IT inventory and IT documentation that meet all your expectations. Extensive analyses such as Permission analysis provide detailed insight.

Specifically made for IT service providers or corporate groups. The Enterprise Edition is a perfect tool for multiple tenant management and straightforward data exchange.

from €1250.-from €700.-from €400.-

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Features at a GlanceProduct edition features comparison table

The next pages show which features are provided by the different product editions. For more details, please visit our website at www.docusnap.com.

Free

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Feature Detailed description

Inventory Number of systems up to 25 starting from 50

starting from 50

starting from 50

IP systems ● ● ● ●Manual system inventory ● ● ● ●IT Assets ● ● ● ●

Import of IT assets ● ● ●Windows ● ● ● ●

Script-based Windows inventory ● ● ●Software pattern search ● ●Integration of custom tools ● ●

Linux ● ● ● ●Mac OS X ● ● ● ●SNMP ● ● ● ●

Extended values (V2/V3) ● ● ●Network topology ● ● ●Custom MIB definitions ● ●

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Inventory Active Directory ● ● ● ●Group policies ● ● ●Site structure ● ● ●Domain structure ● ● ●Permissions ● ●Individual AD classes ● ●

CIFS ● ●VMware ● ●Hyper-V ● ●XenServer/Center ● ●Microsoft Exchange ● ●Internet Information Server (IIS) ● ●Symantec Backup Exec ● ●Veeam ● ●Distributed File System (DFS) ● ●Domain Name System (DNS) ● ●DHCP Server ● ●Microsoft SQL Server ● ●Oracle Database Server ● ●Microsoft SharePoint ● ●Automation with Docusnap Server ● ● ●

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Documentation Extensions (passwords, comments, contracts, etc.) ● ● ● ●Creation of IT concepts from templates ● ● ● ●Standard reports ● ● ● ●Integrated Report Designer ● ● ●Network map (layer 3) ● ● ● ●Routing map ● ● ● ●Network topology ● ● ●Active Directory OU map ● ● ● ●Active Directory site map ● ● ●Active Directory domain map ● ● ●ER diagrams ● ●Microsoft Exchange maps ● ●

Analysis Documentation of IT relations ● ● ● ●Rule-based detection of relations ● ●License management ● ●Permission analysis ● ●

Windows file systems ● ●Microsoft Exchange mailboxes and public folders ● ●Microsoft SharePoint ● ●

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Customizing Creation of system groups ● ● ●Individual branding ● ● ●Customizing ● ●Creation of individual IT assets ● ●Integration of management tools ● ●

Data exchange Export formats ● ● ● ●HTML ● ● ● ●PDF ● ● ●Excel ● ● ●Other (Word, rtf, etc.) ● ●

DocusnapConnect (exchange with third-party systems) ● ● ●Bulk import (csv) ● ● ●Database import / export ●

Multi-tenant capability ●Creation of customer documentation ●

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Windows, Linux, Mac

SNMP

Exchange

SQL, Oracle

DHCP, DNS

Hyper-V / VMware / Xen

SharePoint

IIS

Backup Exec, Veeam

Wizards

No software agents

Scheduled execution

Scripts

IT Inventory

“ A more than comprehensive evaluation! ”

Any IT documentation requires an up-to-date and detailed hardware and software inventory.

In practice, it is very time-consuming and thus not realistic to inventory all components manually.

Docusnap collects the data without interfering with the existing IT environment. This means that no software agents, drivers, etc. will be installed.

The inventory process can be performed by means of a user-friendly wizard or as a scheduled task via the Docusnap Server. As an alternative, you can embed scripts for this purpose.

From a technical point of view, Docusnap captivates by its additional capability to collect and document software settings and configurations. Docusnap is able to scan data from common software solutions, such as Microsoft Exchange, Hyper-V, SharePoint, SQL, Oracle, VMware, Backup Exec or Veeam.

Solutions—made by Docusnap.

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IT documentation is the basis of all important decisions and planning efforts regarding your IT environment. For this reason, the IT documentation must always be up-to-date.

IT documentation actually consists of process documentation and system documentation. From a “best practice” perspective, Docusnap has established itself as a powerful software solution for system documentation:

In a first step, Docusnap collects a wealth of different data from your IT environment and stores it in a central database. Docusnap is then able to generate a variety of documents (lists, maps, overviews, reports) from this database—just as required.

In addition, Docusnap allows the user to customize data structures and to extend the system documentation by adding manual information. Docusnap is the perfect tool to create IT documentation and build an ITIL CMDB.

IT Documentation

“ Required IT documentation always at hand. ”

ITIL CMDB

Inventory

Best practice

Various evaluations

Customizable structures

Multi-tenant capability

English / German user interface


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Data preparation and aggregation

Visualization of interrelations

Evaluations

Planning guidelines

Security analysis

License analysis

When you look at the sheer mass of scanned data, comprehensive analysis and editing options are a real must.

With its wealth of visualization options and solutions for permission analysis, license management, IT relations and the creation of IT concepts, Docusnap excels in this area.

While the filter functions, reports and visualizations help you obtain a good overview of the IT environment,

you can perform more in-depth security analyses using the Permission Analysis feature.

The IT Relations feature is capable of detecting complex interrelations automatically and any desired relations can be added manually, if required. You can conveniently and easily group all analyses and evaluations into a global concept using the IT Concepts feature.

IT Analysis

“ Insight without much effort. ”


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Corporate design

Various

representations

Aggregation

HTML

Linking

Export to Visio

Active Directory maps

ER diagrams

VMware maps

Hyper-V maps

IP and routing map

Topology map

Exchange structure

VLAN map

In real-world scenarios, it is assumed that certain planning tasks and activities are backed by corresponding maps. To create them manually, most IT professionals use Microsoft Visio.

Based on the individual data scanned, Docusnap is able to generate a variety of maps directly in Microsoft Visio.

You can customize the representation (layout, algorithms) of the maps created in Docusnap.

The maps always reflect the specified corporate design. In addition, they can be generated in English or German.

It goes without saying that these visualization features are integrated into Docusnap so that the software has direct access to the maps.

The maps generated by Docusnap can be stored in various formats, such as Microsoft Visio, HTML or as images.

Visualization

“ A picture is worth a thousand lists. ”


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The IT Assets functionality is a convenient way to inventory systems manually or by data import if the data cannot be collected automatically by Docusnap.

Docusnap comes with a variety of different IT asset types. If these are not sufficient for a specific case, you can extend them easily

by creating additional types or classes with minimum effort. Docusnap generates the required data entry screens automatically.

Of course, you can add the various IT assets to your IT concepts, IT relations, reports and maps.

Any types definable

Intuitive configuration

Data import

Predefined types included

Integration

IT Assets

“ IT documentation without limits. ”


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In every IT environment, there are relations between systems and software solutions that can usually not be identified and documented automatically by an inventory scan.

Docusnap is different here: The automatic detection of interrelations across systems within a network is a particular highlight of our software. Docusnap makes these IT relations transparent. Relations created in Docusnap can be exported to Visio and integrated into IT concepts.

ITIL CMDB

Automatic assignment

Various layouts

Graphical representation

Assignment to objects

Export to Visio

Integration into IT concepts

IT Assets

IT Relations

“ Uncover complex IT relations. ”Docusnap allows you to assign properties, such as “technical”, “organizational”, to a previously created relation. The existing interrelations, for example between a web server farm and the database servers, the firewall, etc., are shown graphically.

As an ITIL CMDB, Docusnap offers a neat way of managing and visualizing the relations between the various configuration items. Any relation between these items can be defined automatically or by drag & drop.


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Consultants and IT staff spend much of their time creating concepts that are used in the company as the basis for planning, meetings or decisions.

The content of these concepts is usually based on the actual data retrieved from the IT environment. This information needs to be added manually to the concept—a tedious, time-consuming and error-prone task!

With Docusnap, you can create IT concepts directly in the software, without the need to use a word processor. Predefined concept templates further help you with this task.

The contents of IT concepts are based on the values scanned and subsequently stored in the Docusnap ITIL CMDB. Basically, you can add normal text, maps, lists, externals files and reports to the concept.

Automatic creation of Docusnap IT concepts based on the latest inventory scan can be scheduled.

Concept templates

Automatic updates

Embedding external files

Reports

Data elements

Text elements

Maps

IT Concepts

“ Simply drag and drop to create your concepts. ”


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Determination of effective

permissions

Directories, shares

NTFS permissions

Microsoft SharePoint

Microsoft Exchange

CIFS

With today's complex, ever-changing IT environments, it is virtually impossible to keep track of the network permissions.

Corporate security, however, requires that all permissions are constantly monitored.

The Docusnap Permission Analysis feature automatically scans the current status of permissions.

Based on this inventory data, interactive analyses can be created quickly and easily. To get a better insight into this data, you can display them graphically. This overview shows the effective permissions and helps you analyze the origin of your permissions at any time.

Comprehensive and meaningful predefined reports are available. If desired, you can schedule the reports for time-controlled execution.

Permission Analysis

“ More corporate security! ”


Graphical representation

Comprehensive evaluations

Scheduled execution

Interactive analysis

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License management

Mapping licensing schemes

Clear representation of results

Easy assignment

Comparison of expected / actual licenses

Automatic license scan

Contract assignment

License balance

Due to the disparate, immensely complex licensing schemes used by the software providers, it is hard to keep track of the corporate licensing situation.

Only a user-friendly license management system can help you reliably check the licenses for correct use in the company.

The License Management feature of Docusnap uses search patterns to map the inventoried software products to the licenses purchased.

It is possible to clearly map any licensing model in Docusnap, no matter whether the license is assigned by devices, users, processors or processor cores.

Comprehensive reports transparently map the current situation, immediately identifying any underlicensing or overlicensing condition.

License Management

“ Correct licensing - backed by hard facts. ”


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Operating systems are the link between hardware and software solutions.

With Docusnap, you can scan not only Windows operating systems, but also the operating systems of Linux and Mac installations.

Docusnap is able to collect data on all hardware components, the operating system configuration settings and the installed software.

In addition, Docusnap takes an inventory of all objects in the Microsoft Active Directory, the associated permissions and the group policies.

The information gathered in this process can be output to predefined reports and maps.

Operating Systems and Active DirectoryTechnologies

InventoryWindows

Linux

Mac

Active Directory

Group policies

Distributed File System

MapsNetwork map (layer 3)

Routing map

Logical Active Directory map

Active Directory site map

Active Directory replication map

Group structure diagram

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Network map

Windows data

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The inventory of SNMP devices is part all Docusnap editions. The SNMP scan covers all SNMP-capable devices connected to the network (switches, routers, printers, etc.).

To obtain a manufacturer-specific scan of the data, you can integrate any third-party MIBs, so that is even possible to get information such as printer toner levels.

Docusnap performs a topology detection based on the Spanning Tree protocol or, alternatively, based on empirical methods. In addition, Docusnap determines and visualizes the VLAN configurations.

The result of an SNMP inventory can be shown in reports, in an SNMP Explorer and in various maps.

SNMP

InventorySNMP v1 / v2 / v3

Any third-party MIBs

Topology recognition (layer 2)

SNMP Explorer

MapsTopology map (wiring map)

Switch assignment map

Network map

VLAN map

Technologies

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Port allocation of a switch

Scanned SNMP data (excerpt)

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In recent years, Microsoft Internet Information Services has become the industry standard for .NET-based web applications.

Internet Information Services are extremely important for every company as they provide, among other things, the foundation of the Microsoft Exchange Server and Microsoft SharePoint Services functionalities.

Docusnap retrieves all major values and settings from Microsoft Internet Information Services. The data collected by Docusnap are presented in a report.

Internet Information Services (IIS)

Web pages

SMTP

NNTP

FTP

Configuration

Application settings

Technologies

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IIS Explorer

IIS report

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Most companies use Microsoft Exchange Server as their communication platform.

Docusnap collects and documents the settings and configuration options used in the Exchange environment.

It is also possible to scan public folder and mailbox permissions and then generate corresponding reports with Docusnap.

Docusnap provides the maps required for an analysis of the Exchange environment structures, making it easy to grasp the current situation. Additionally, it is possible to analyze the mailbox and public folder permissions.

Microsoft Exchange Server

Mailboxes

Public folders

Permission Analysis

Administrative groups

Replication

Mail routing

Structure maps

Mobile devices

Technologies

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Connectors

Mailboxes

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In many companies, either Microsoft SQL Server or Oracle is the default database system.

Many other applications and software solutions are based on these two database systems.

Docusnap scans Microsoft SQL Server and Oracle databases, retrieving information on database schemas, tables, columns, views, users and groups.

Based on the values collected from the inventory scan, Docusnap prepares ER diagrams. Of course, the data resulting from these Docusnap scans can be output to predefined reports.

Database

Databases

Tables

Columns

Users and groups

Schemas

ER diagrams

Stored procedures

Permissions

DTS packages

Technologies

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SQL Explorer

E/R diagram

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Microsoft DHCP and DNS server services provide important basic technologies for operating a network. For example, without a working DNS environment, it would be impossible to use Microsoft Active Directory.

Docusnap retrieves all configuration options defined for the Microsoft DHCP and DNS server services. The obtained values can be output in reports.

In addition, Docusnap creates a map to visualize how the Microsoft DHCP server services are integrated into the network. This map provides users with a quick and concise overview of the Microsoft DHCP server services.

Backup Exec or Veeam are used in many companies for data backup and restore. Docusnap inventories all information on the configured jobs and thereby provides a global overview of which systems are being been backed up and which not.

Infrastructure

DHCPServer options

IP ranges

IP range options

Reservations

Active leases

DHCP map

DNSZones

Server configuration

DNS entries

Backup Exec | VeeamJobs

Job configuration

Backup history

Media

Technologies

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DNS report

DNS Explorer

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For many companies, Microsoft SharePoint is the optimum web-based portal solution to manage documents, lists and workflows on their Intranet.

Docusnap scans Microsoft SharePoint and collects the settings and configurations of the various SharePoint installations. To output these values, Docusnap uses predefined reports that still can be customized at any time.

What is more, Docusnap retrieves the permissions granted within the SharePoint installation. The SharePoint permissions obtained through the inventory scan are presented graphically and as reports, just like directory permissions. Users can thus evaluate the permissions at any time.

Microsoft SharePoint

Web pages

WebParts

Permissions

Lists

Configuration

Web applications

Services

Search services

Web page collections

Technologies

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SharePoint report

SharePoint Explorer

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Since long, virtual technologies have become an industry standard adopted by many companies.

The Docusnap inventory process supports the Microsoft Hyper-V, VMware and Citrix XenServer virtualization technologies. In a first step, Docusnap scans the relevant properties and configurations of these technologies.

The software then generates various maps from the data retrieved which present the technical facts in an easily understandable way to the user. What is more, all data collected is available in the software and can be output as meaningful reports.

In the context of SNMP topology recognition, Docusnap also supports virtual VMware and Microsoft Hyper-V switches.

Virtualization

Hyper-VHyper-V host

Virtual computers / networks

VMware ESX, vCenter, VMware servers

Hosts, storage devices and networks

Virtual machines and switches

Storage devices and networks

Permissions

XenCenterXenServer

Virtual machines / networks

Snapshots

Technologies

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VMware infrastructure map

Hyper-V Explorer

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Is it possible to tailor Docusnap to suit your own requirements? No problem at all! If you need additional data structures, object classes or data entry forms in Docusnap, customize your system as required.

With the Customizing feature, virtually any data management requirement can be met: You can extend existing elements or even create entirely new structures.

The desired customizations can be made conveniently and directly in Docusnap and require no specific software development know-how.

It goes without saying that you can easily export all changes made to the object model and to the database and import them into other databases. They can even be provided to other companies.

Compared to the IT Assets, Customizing provides even more comprehensive customization options.

Customizing

Data structures

Object classes

Tree structures

Data entry screens

Scripts

Export of solutions

Technologies

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Extended data structure

Creating data entry screens

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Experience shows that users accept new software more readily if they have been instructed accordingly. Moreover, the investment made in Docusnap pays off richly after user training: Once they have been trained, corporate users will use many more of the features offered by Docusnap.

For this reason, we have been offering standard training courses at central locations for years.

Our training is modular so that “newbies” as well as experienced Docusnap users will find a suitable set of topics.

Optionally, we offer a product-independent introduction to practical aspects of IT documentation at selected dates.

We will be pleased to offer you individual training courses targeted at the specific requirements of your company.

All training courses are held by

highly skilled Docusnap consultants

whose year-long experience

in the field of IT documentation

guarantees that the participants

will benefit from a concise, hands-

on knowledge transfer.

Would you like to know more

or book your training courses

straight away? Please visit

www.docusnap.com/en/academy.

TrainingFully leverage all Docusnap features!

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▪ Docusnap user interface▪ Basic Docusnap concepts▪ Inventory, analysis,

and documentation▪ Automating Docusnap▪ IT documentation▪ Best practices

Docusnap Beginners' TrainingThis training module provides a brief overview of how IT documentation created with the Docusnap software solution can benefit your business operation.

The participants will learn how basic processes work in Docusnap, how these processes relieve them of routine jobs and which modules add to the basic features. This course is intended for new customers and beginners without previous Docusnap knowledge.

▪ License management▪ Permission analysis▪ IT relations▪ IT concept

Docusnap Pro TrainingThis training module will deepen the knowledge acquired in the beginners' course, also covering details related to using the Permission Analysis and License Management features. What is more, the participants will learn how to create IT concepts directly in Docusnap and interactively embed the available data into their concepts. Useful tips from practice will top off the course.

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Operating system Windows Vista SP2, Windows 7, Windows 8/8.1

Windows Server 2008 SP2, Server 2008 R2 SP1, Server 2012, Server 2012 R2

RAM > 512MB, (1GB recommended)

Resolution 1024 x 768 min. (1280 x 1024 recommended)

.NET Framework Version 4.5.2

Windows Installer Version 2.0

Database * Microsoft SQL 2005 Express, Microsoft SQL 2008 Express, Microsoft SQL 2012 Express, Microsoft SQL 2012 R2 Express, Microsoft SQL 2014-Express, LocalDB

Microsoft SQL 2005 Standard/Enterprise, Microsoft SQL 2008 Standard/Enterprise

Microsoft SQL 2008 R2, 2012, 2012 R2, 2014

Microsoft Office ** Microsoft Visio 2007 SP1, 2010, 2013 (optional)

* Docusnap is shipped with a Microsoft SQL 2014 Express LocalDB database.** No external programs are required for generating documents.

To view the documents, you can use programs that support the following file formats: .docx, .xlsx, .html, .pdf, .odt, .vdx

System RequirementsInstallation and documentation requirements

System requirements for installing Docusnap 6.3

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Inventory

Windows NT, XP, Vista, Windows 7, Windows 8/8.1

Windows Server NT, 2000, 2003, 2008, 2008 R2, 2012, 2012 R2

Linux (32/64 bit)—SUSE, Red Hat, Kubuntu, Ubuntu

Mac OS X

SNMP: versions 1, 2, 3

Microsoft Exchange: 2003, 2007, 2010, 2013; including clusters

Microsoft SQL: 2000, 2005, 2008, 2008 R2, 2012, 2012 R2, 2014

Microsoft DHCP/DNS

Microsoft Internet Information Services (IIS): versions 6.0, 7.0, 7.5, 8, 8.5

Microsoft SharePoint Server 2007, 2010, 2013

Microsoft SharePoint Services 3.0, Microsoft SharePoint Foundation 2010/2013

Permission Analysis for Windows systems or CIFS/SMB emulations and Microsoft SharePoint installations as well as Exchange 2007, 2012, 2013

VMware: vCenter 3.5/4.0/5.0, ESX Server 3.5/4.0/5.0/5.5 and VMware Server

Microsoft Hyper-V

Citrix XenCenter

Symantec Backup Exec

Veeam

Oracle DBMS

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Contact

Docusnap SalesInformation | License Consulting | Pricing Phone: +49 8033 6978-4500

E-mail: [email protected]

Docusnap SupportPhone: +49 8033 6978-4544

E-mail: [email protected]

Free Demo Versionwww.docusnap.com/en/demo

Subject to changes. We do not assume any liability

for misprints or typesetting errors. Issue: 2/27/2015

Company Information

Publisheritelio GmbHFranz-Larcher-Straße 483088 Kiefersfelden, GermanyPhone: +49 8033 6978-0Fax: +49 8033 6978-91E-mail: [email protected]: www.itelio.com

© 2015 itelio GmbH

[email protected] | www.docusnap.com

THE IT INVENTORY SOFTWARE.

docusnap 6.3 – product information€¦ · extended values (v2/v3) network topology ... as an...

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