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DRAFT CONTENT

BSB Business Services Training Package

ACSF mapping – as at February 2014Innovation and Business Skills Australia (IBSA)

Innovation and Business Skills Australia (IBSA) Draft Business Services Training Package ACSF mapping 1

ContentsBSBADV402 Conduct pre-campaign testing.................................................................................7BSBADV403 Monitor advertising production................................................................................9BSBADV404 Schedule advertisements......................................................................................11BSBADV602 Develop an advertising campaign.........................................................................13BSBADV603 Manage an advertising campaign..........................................................................15BSBADV604 Execute an advertising campaign..........................................................................17BSBADV605 Evaluate campaign effectiveness..........................................................................19BSBATSIC412 Maintain and protect cultural values in the organisation.....................................21BSBATSIL411 Undertake roles and responsibilities of a board member.....................................23BSBATSIL413 Review and apply the constitution.......................................................................25BSBATSIM416 Oversee organisational planning........................................................................27BSBSTSIM417 Implement organisational plans..........................................................................29BSBATSIM418 Oversee financial management..........................................................................31BSBCCO203 Conduct customer contact.....................................................................................33BSBCCO205 Prepare for work in a customer contact environment............................................35BSBCCO301 Use multiple information systems.........................................................................37BSBCCO307 Work effectively in customer contact....................................................................39BSBCCO309 Develop product and service knowledge for customer contact operation.............41BSBCCO504 Integrate customer contact operations in the organisation...................................43BSBCMM101 Apply basic communication skills.........................................................................45BSBCMM201 Communicate in the workplace............................................................................47BSBCMM301 Process customer complaints...............................................................................49BSBCMM401 Make a presentation.............................................................................................51BSBCMM402 Implement effective communication strategies....................................................53BSBCOM406 Conduct work within a compliance framework......................................................55BSBCOM501 Identify and interpret compliance requirements...................................................57BSBCRT101 Apply critical thinking techniques..........................................................................59BSBCRT301 Develop and extend critical and creative thinking skills.........................................61BSBCRT401 Articulate, present and debate ideas.....................................................................63BSBCRT402 Collaborate in a creative process...........................................................................65BSBCRT501 Originate and develop concepts.............................................................................67BSBCUS201 Deliver a service to customers...............................................................................69BSBCUS301 Deliver and monitor a service to customers...........................................................71BSBCUS401 Coordinate implementation of customer service strategies...................................73BSBCUS402 Address customer needs........................................................................................75BSBCUS501 Manage quality customer service..........................................................................77BSBDES201 Follow a design process.........................................................................................79BSBDES301 Explore the use of colour.......................................................................................81


BSBDES302 Explore and apply the creative design process to 2D forms..................................83BSBDES303 Explore and apply the creative design process to 3D forms..................................85BSBDES304 Source and apply design industry knowledge........................................................87BSBDES305 Source and apply information on the history and theory of design........................89BSBDES401 Generate design solutions.....................................................................................91BSBDES402 Interpret and respond to a design brief..................................................................93BSBDES501 Implement design solutions...................................................................................95BSBDES502 Establish, negotiate and refine a design brief........................................................97BSBDIV301 Work effectively with diversity................................................................................99BSBDIV601 Develop and implement diversity policy...............................................................101BSBDIV701 Develop cross cultural communication and negotiation strategies.......................103BSBEDU301 Assist with monitoring compliance in international education services...............105BSBEDU302 Assist in resolution of issues and incidents in an international education environment............................................................................................................................107BSBFIA301 Maintain financial records......................................................................................109BSBFIA302 Process payroll......................................................................................................111BSBFIA303 Process accounts payable and receivable.............................................................113BSBFIA304 Maintain a general ledger......................................................................................115BSBFIA402 Report on financial activity....................................................................................117BSBFIM501 Manage budgets and financial plans.....................................................................119BSBFIM601 Manage finances...................................................................................................121BSBFRA401 Manage compliance with franchisee obligations and legislative requirements... .123BSBFRA402 Establish a franchise............................................................................................125BSBFRA403 Manage relationship with franchisor.....................................................................127BSBGOV401 Implement Board member responsibilities..........................................................129BSBGOV402 Work within organisational structure...................................................................131BSBGOV403 Analyse financial reports and budgets................................................................133BSBIND201 Work effectively in a business environment.........................................................135BSBIND302 Work effectively in the international education services industry.........................137BSBINM201 Process and maintain workplace information.......................................................139BSBINM202 Handle mail..........................................................................................................141BSBINM301 Organise workplace information...........................................................................143BSBINN301 Promote innovation in a team environment..........................................................145BSBINN601 Manage organisational change.............................................................................147BSBINN801 Lead innovative thinking and practice..................................................................149BSBIPR401 Use and respect copyright.....................................................................................151BSBITU101 Operate a personal computer...............................................................................153BSBITU102 Develop keyboard skills........................................................................................155BSBITU201 Produce simple word processed documents..........................................................157BSBITU202 Create and use spreadsheets................................................................................159BSBITU203 Communicate electronically..................................................................................161


BSBITU301 Create and use databases.....................................................................................163BSBITU303 Design and produce text documents.....................................................................165BSBITU304 Produce spreadsheets...........................................................................................167BSBITU305 Conduct online transactions..................................................................................169BSBITU306 Design and produce business documents.............................................................171BSBITU307 Develop keyboarding speed and accuracy............................................................173BSBITU309 Produce desktop published documents.................................................................175BSBITU401 Design and develop complex text documents.......................................................177BSBITU402 Develop and use complex spreadsheets...............................................................179BSBLED301 Undertake e-learning...........................................................................................181BSBLED401 Develop teams and individuals............................................................................183BSBLED501 Develop a workplace learning environment.........................................................185BSBLED701 Lead personal and strategic transformation.........................................................187BSBLED702 Lead learning strategy implementation...............................................................189BSBLEG413 Identify and apply the legal framework................................................................191BSBLEG414 Establish and maintain a file in legal services......................................................193BSBLEG415 Apply the principles of contract law.....................................................................195BSBLEG416 Apply the principles of the law of torts.................................................................197BSBLEG418 Produce complex legal documents.......................................................................199BSBMGT401 Show leadership in the workplace.......................................................................201BSBMGT402 Implement operational plan................................................................................203BSBMKG401 Profile the market...............................................................................................206BSBMKG402 Analyse consumer behaviour for specific markets..............................................208BSBMKG408 Conduct market research....................................................................................210BSBMKG413 Promote products and services...........................................................................212BSBMKG501 Identify and evaluate marketing opportunities...................................................214BSBMKG523 Design and develop an integrated marketing communication plan....................216BSBMKG603 Managing the marketing process........................................................................218BSBMKG607 Manage market research....................................................................................221BSBMKG608 Develop organisational marketing objectives......................................................223BSBMKG609 Develop a marketing plan...................................................................................226BSBPMG409 Apply project scope management techniques.....................................................228BSBPMG410 Apply project time-management techniques.......................................................230BSBPMG411 Apply project quality-management techniques...................................................232BSBPMG511 Manage project scope.........................................................................................234BSBPMG512 Manage project time...........................................................................................236BSBPMG513 Manage project quality........................................................................................238BSBPMG514 Manage project cost............................................................................................240BSBPMG515 Manage project human resources.......................................................................242BSBPMG516 Manage project information and communication................................................244BSBPMG517 Manage project risk.............................................................................................246


BSBPMG521 Manage project integration.................................................................................248BSBPMG601 Direct the integration of projects.........................................................................250BSBPMG602 Direct the scope of a project program.................................................................252BSBPMG603 Direct time management of a project program...................................................254BSBPMG604 Direct cost management of a project program....................................................256BSBPMG605 Direct the quality management of a project program.........................................258BSBPMG606 Direct human resources management of a project program...............................260BSBPMG607 Direct communications management of a project program................................262BSBPMG608 Direct risk management of a project program.....................................................264BSBPMG609 Direct procurement and contracting for a project program.................................266BSBPRO301 Recommend products and services.....................................................................268BSBPRO401 Develop product knowledge................................................................................270BSBPUR401 Plan purchasing...................................................................................................272BSBPUR402 Negotiate contracts.............................................................................................274BSBREL401 Establish networks...............................................................................................276BSBREL402 Build client relationships and business networks..................................................278BSBRES401 Analyse and present research information...........................................................280BSBRES404 Research legal information using primary sources...............................................282BSBRES801 Initiate and lead applied research........................................................................284BSBRKG301 Control records....................................................................................................286BSBRKG302 Undertake disposal..............................................................................................288BSBRKG303 Retrieve information from records.......................................................................290BSBRKG304 Maintain business records...................................................................................292BSBRKG305 Review recordkeeping functions..........................................................................294BSBRKG401 Review the status of a record..............................................................................296BSBRKG402 Provide information from and about records.......................................................298BSBRKG403 Set up a business or records system for a small business...................................300BSBRKG404 Monitor and maintain business records in an online environment.......................302BSBSLS407A Identify and plan sales prospects.......................................................................304BSBSLS408 Present, secure and support sales solutions.........................................................306BSBSMB301 Investigate a micro business proposal.................................................................308BSBSMB302 Develop a micro business proposal.....................................................................310BSBSMB303 Organise finances for the micro business............................................................312BSBSMB304 Determine resource requirements for the micro business...................................314BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business 316BSBSMB401 Establish legal and risk management requirements of a small business.............318BSBSMB402 Plan small business finances...............................................................................320BSBSMB403 Market the small business...................................................................................322BSBSMB404 Undertake small business planning.....................................................................324BSBSUS201 Participate in environmentally sustainable work practices...................................326


BSBSUS301 Implement and monitor environmentally sustainable work practices..................328BSBSUS501 Develop workplace policy and procedures for sustainability................................330BSBWHS201 Contribute to health and safety of self and others..............................................332BSBWHS301 Maintain workplace safety..................................................................................334BSBWHS302 Apply knowledge of WHS legislation in the workplace........................................336BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control.........338BSBWHS304 Participate effectively in WHS communication and consultation processes........340BSBWHS305 Contribute to WHS issue resolution.....................................................................342BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements................................................................................................................

............................................................................................................................344BSBWHS402 Assist with compliance with WHS laws................................................................346BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes 348BSBWHS404 Contribute to WHS hazard identification, risk .................assessment and risk control

350BSBWHS405 Contribute to implementing and maintaining WHS management systems.........352BSBWHS406 Assist with responding to incidents.....................................................................354BSBWHS501 Ensure a safe workplace.....................................................................................356BSBWHS502 Manage effective WHS consultation and participation processes.......................358BSBWHS503 Contribute to the systematic management of WHS risk......................................360BSBWHS504 Manage WHS risks..............................................................................................362BSBWHS505 Investigate WHS incidents..................................................................................364BSBWHS506 Contribute to developing, implementing and maintaining WHS management systems 366BSBWHS508 Manage WHS hazards associated with plant.......................................................368BSBWHS601 Apply legislative frameworks for WHS................................................................371BSBWHS602 Facilitate WHS activities......................................................................................373BSBWHS603 Implement WHS risk management.....................................................................375BSBWHS604 Evaluate the WHS performance of organisations................................................377BSBWHS605 Develop, implement and maintain WHS management........................................379BSBWOR202 Organise and complete daily work activities......................................................381BSBWOR203 Work effectively with others...............................................................................383BSBWOR204 Use business technology....................................................................................385BSBWOR301 Organise personal work priorities and development...........................................387BSBWOR302 Work effectively as an off-site worker.................................................................389BSBWOR401 Establish effective workplace relationships........................................................391BSBWOR402 Promote team effectiveness...............................................................................393BSBWOR502 Ensure team effectiveness.................................................................................395BSBWRK403A Communicate with workers..............................................................................397BSBWRK404A Promote equality of opportunity and fair treatment for all workers..................399BSBWRK405A Promote union values, principles and policies...................................................401BSBWRK411 Support employee and industrial relations procedures.......................................403


BSBWRT301A Write simple documents...................................................................................405BSBWRT401A Write complex documents................................................................................407


BSBADV402 Conduct pre-campaign testing

Core Skills Profile

Factors influencing the performance of core skills in the application of conducting pre-campaign testing.

Support

Works independentlyUses own familiar support resources (3)

Context

Range of familiar contextsSome less familiar contextsSome specialisation in familiar/known contexts (3)

Text

Routine textsMay include some unfamiliar elements, embedded information and abstractionIncludes some specialised vocabulary (3)

Task complexity

Task involving a number of stepsProcess includes sequencing, integrating, interpreting, simple extrapolating, simple inferencing, simple abstracting (3)


Learning -

No specific learning requirements evident.

Reading 3

Reads and follows information contained in advertising brief.Analyses test results.Identifies appropriate options for changes.

Writing 3

Documents outcomes and targets in accordance with organisational conventions.Documents options for changes.Amends advertisements in response to test results and legal and ethical requirements.

Oral Communication 3

Participates in oral exchange to negotiate placement of advertisement.Presents options for changes to client expressing opinion and seeking others’ opinions.

Numeracy 3

Compares and contrasts group numbers, times and costs of placement alternatives to meet specifications of brief.


BSBADV403 Monitor advertising production

Core Skills Profile

Factors influencing the performance of core skills in the application of monitoring advertising production.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets requirements for pre and post production activities.Compares and contrasts pre and post production activities with scheduling and budgetary requirements. Compares and contrasts actual progress against production schedule.

Writing 3

Documents confirmation of details of pre and post production activities.Completes a range of formatted texts to monitor actual progress of pre and post production activities against production schedule. Identifies variances and estimates effects of variances.Documents approval of budget variations in accordance with organisational conventions.Produces formatted report detailing pre and post production activities using appropriate industry specific language and in accordance with organisational conventions.


Clarifies and confirms approval of pre and post production activities.Presents recommendations for rescheduling and provides information of possible effects, offering opinions and seeking opinions of others.Clarifies and confirms approval of budget and schedule variations.

Numeracy 3

Compares and contrasts numerical data of actual progress of pre and post activities with numerical data in schedule and specifications.Adjusts numerical reporting to allow for approved budget and schedule variations.Reports on progress using a range of formal and informal mathematical language to identify and explain results and variations.


BSBADV404 Schedule advertisements

Core Skills Profile

Factors influencing the performance of core skills in the application of scheduling advertisements.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets media plan requirements.Compares and contrasts media plan requirements with media schedule. Identifies and follows booking procedures to lodge advertisements.

Writing 3

Documents confirmation of availability, timing and budget.Completes a range of formatted texts to confirm media schedule meets requirements of media plan, to report any variations in budget or schedule and to lodge advertisements.Documents approval of budget and/or schedule variations in accordance with organisational conventions.Presents suggested changes or improvements in scheduling procedures using organisational proformas.


Clarifies and confirms availability of advertisement and details of media plan.Participates in oral exchange with media vehicles to negotiate costs.Presents budget variations to appropriate organisational personnel and explains variance.Participates in oral exchange to negotiate schedule changes with supervising organisational personnel.Clarifies and confirms approval of budget and schedule variations.Presents suggested changes or improvements in scheduling procedures expressing opinions and seeking the opinions of others.

Numeracy 3

Documents timing and budget of advertisement.Compares and contrasts numerical data in media plan with proposed schedule and information provided by media vehicles.Completes budget documentation allowing for approved variations.


BSBADV602 Develop an advertising campaign

Core Skills Profile

Factors influencing the performance of core skills in the application of developing an advertising campaign.

Support

Works independentlyInitiates and uses support from a range of established resources (4)

Context

Range of contexts, including some that are unfamiliar and/or unpredictableSome specialisation in less familiar/known contexts (4)

Text


Task complexity

Complex task organisation and analysis involving a number of stepsProcesses include extracting, extrapolating, inferencing, reflecting, abstracting (4)


Learning -


Reading 4

Analyses advertiser’s brief and identifies purpose and objectives, length and timing.Identifies and interprets relevant legal and ethical requirements.Identifies factors affecting customer responses and constraints (time, budget, product and market).Researches and evaluates resource providers on merit, value and ability to meet legal and ethical requirements.Researches and identifies appropriate milestones for monitoring progress and evaluating campaign effectiveness.

Writing 4

Documents measurable objectives for campaign including nature and extent of campaign.Lists factors affecting customer responses and constraints (time, budget, product and market).Specifies research resource requirements for campaign (detailing media options and creative and production services required) and provides justification. Prepares budget using organisational and/or industry proformas.Documents evaluation of research providers and selection.Develops and documents milestones to monitor progress and expenditure, and to evaluate campaign effectiveness.


Clarifies and confirms advertiser’s purpose and objectives.Presents and explains measurable campaign objectives including nature and extent of campaign.Facilitates discussion with service providers to negotiate services.

Numeracy 3

Prepares budget providing numerical justification for resource expenditure. Calculates time required to meet creative, media and production requirements.Develops milestones to monitor expenditure against budget.


BSBADV603 Manage an advertising campaign

Core Skills Profile

Factors influencing the performance of core skills in the application of managing an advertising campaign.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies timing budgetary requirements for creative and production work.Analyses the creative brief to identify factors affecting production. Researches and evaluates production processes to suit task requirements.Researches, identifies and evaluates suppliers on expertise, capacity, merit, value and ability to meet legal and ethical requirements. Reviews production outputs and compares with schedule, creative, brief, media plan and legal and ethical requirements.

Writing 4

Documents confirmation of timing and budget requirements for campaign.Lists factors affecting production.Documents selected production processes, task specifications and production schedules. Documents evaluation of suppliers and selection.Writes report evaluating quality and cost effectiveness of production processes against requirements of creative brief, and final advertisement against requirements of creative brief.


Clarifies and confirms timing and budget requirements for campaign.Facilitates discussion with suppliers to negotiate services to meet requirements of production schedule and processes.Facilitates discussions with creative specialists to solve problems and recommend changes within constraints.

Numeracy 3

Identifies time and budget requirements.Compares and contrasts value offered by a range of suppliers.Reviews costs and expenditure and evaluates cost effectiveness of production processes.


BSBADV604 Execute an advertising campaign

Core Skills Profile

Factors influencing the performance of core skills in the application of executing an advertising campaign.

Support


Context


Text


Task complexity



Learning -


Reading 4

Analyses the creative brief and media plan to identify factors affecting implementation. Reviews media contracts to evaluate if they meet legal and ethical requirements and requirements of brief and schedule.Assesses and evaluates media performance against conditions of contract.Identifies and analyses variations in media performance.

Writing 4

Develops and documents implementation strategy including tasks, timelines and contingency plans.Documents confirmation of media plan and implementation budget with client.Develops and documents media contracts to meet legal and ethical requirements and requirements of brief and schedule. Reports on evaluation of media performance including identification and analysis of variations.Amends media schedules, if required.


Clarifies and confirms media plan and implementation budget requirements with client.Facilitates discussion with media vehicles to negotiate advertisement positions and prices to meet requirements of client and implementation strategy.Facilitates discussions with media representatives to identify contingencies and develop and agree upon solutions to address these.

Numeracy 3

Develops timelines for implementation plan.Compares and contrasts prices and services between media vehicles.Reviews costs and expenditure of campaign against budget.


BSBADV605 Evaluate campaign effectiveness

Core Skills Profile

Factors influencing the performance of core skills in the application of evaluating the effectiveness of a campaign.

Support


Context


Text


Task complexity



Learning 3

Reflects on the feedback of others to assist in the development of ideas.

Reading 4

Identifies standards and measurements in evaluation strategy, including performance measures for each element and evaluation of legal and ethical standards. Compares and contrasts media program against media plan objectives.Analyses and evaluates creative strategy. Identifies interactive elements in campaign, assess effectiveness and evaluates campaign overall.Identifies and analyses campaign feedback.Reviews media information and campaign evaluation to identify improved media approaches.Compares and contrasts planned and actual campaign and identifies future problems to be addressed.

Writing 4

Develops and documents evaluation strategy including standards and measurements for the overall campaign, performance standards for each element and evaluation of legal and ethical standards.Documents analysis of media program and creative strategy.Documents evaluation of effectiveness of interacting elements of campaign and effectiveness of campaign overall.Records analysis of budgetary processes, analysis of campaign feedback and suggestions for improvement.Records review of media information and campaign evaluation, and improved media approaches identified.Records comparison of planned and actual campaign and future problems identified.

Oral Communication -

No specific oral communication requirements evident.

Numeracy 3

Identifies numerical measurements of effectiveness of advertising.Analyses expenditure against budget to evaluate effectiveness of campaign.Analyses budgetary processes and identifies improvement opportunities.


BSBATSIC412 Maintain and protect cultural values in the organisation

Core Skills Profile

Factors influencing the performance of core skills in maintaining and protecting cultural values in the organisation.

Support


Context

Range of contexts including some that are unfamiliar and/or unpredictableSome specialisation in familiar/known contexts (4)

Text

Complex textsEmbedded informationIncludes specialised vocabularyIncludes abstraction and symbolism (4)

Task complexity



Learning -


Reading 3

Reads and interprets a range of information sources to identify changes in ATSIC culture since colonisation. Reads and interprets a range of information sources to identify relevant ATSIC cultural practices. Identifies and reads a range of texts to identify examples of harm and social conflict.Identifies and reviews legislation and policy to assess impact. Identifies, reads and interprets a range of information sources to identify social, technical, economic and political changes and assess impact.

Writing 4

Documents traditional and cultural responsibilities using register and vocabulary appropriate to audience and context. Documents impacts of colonisation and recommendations for organisation using formats appropriate to audience and context. Suggests appropriate register, structure and terminology to develop and document strategies.


Explains traditional and cultural responsibilities to board members using appropriate language and protocols.Identifies role of Elders using culturally appropriate register and terminology. Listens, uses a range of responses and responds to verbal and non-verbal cues demonstrating understanding of different perspectives and cultural differences. Uses appropriate register, structure, vocabulary and paralinguistic features to show respect for difference.Presents recommendations using appropriate register and language for audience and context. Uses appropriate register, vocabulary and paralinguistic features to develop recommendations and strategies appropriate to organisational context.Listens and responds to input and suggestions from others responding to verbal and non-verbal cues.

Numeracy -

No specific numeracy requirements evident.


BSBATSIL411 Undertake roles and responsibilities of a board member

Core Skills Profile

Factors influencing the performance of core skills in undertaking the roles and responsibilities of a board member.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads and analyses organisational documentation to review core functions and structure.Identifies, reads and interprets documentation explaining roles and relationships of the board and responsibilities of its members.Identifies, reads and interprets organisational policies and procedures and relevant legislation.Identifies community trends and outcomes from a range of information sources.Reviews and analyses feedback from community and stakeholders.

Writing 4

Documents relationships between organisation and stakeholders and other organisations. Amends policies and operations in accordance with community trends and events.Documents feedback from community, stakeholders and resulting decisions with management.


Describes relationships between organisation, stakeholders and other organisations using language and register appropriate to audience.Uses appropriate register, vocabulary and paralinguistics features to manage potential conflicts of interests or roles.Relates information choosing register and vocabulary to comply with confidentiality policies and procedures.Suggests amendments to policies and operations.

Numeracy -



BSBATSIL413 Review and apply the constitution

Core Skills Profile

Factors influencing the performance of core skills in reviewing and applying the constitution.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets constitution, other organisational documentation and relevant legislation.Reads and interprets information received from constitutional experts.

Writing 4

Seeks written clarification from relevant experts using appropriate register and vocabulary for audience and context. Amends constitution using appropriate register and terminology.


Explains key clauses to community members using appropriate language and protocols.Asks questions and listens to specific information to clarify constitutional clauses.Seeks clarification using appropriate register, vocabulary and paralinguistic features for audience and context.Discusses constitutional provisions with members and stakeholders using appropriate register, vocabulary and paralinguistic features.

Numeracy -



BSBATSIM416 Oversee organisational planning

Core Skills Profile

Factors influencing the performance of core skills in overseeing organisational planning.

Support

Works independently and initiates and uses support from a range of established resources (4)

Context


Text

Complex textsEmbedded informationIncludes specialised vocabulary (4)

Task complexity

Complex tasks organisation and analysis involving application of a number of steps (4)


Learning -


Reading 4

Identifies and reviews documentation from a range of sources to research appropriate experts, organisation’s services and community needs.Reviews and analyses organisational documentation.Identifies and reviews documentation from a range of sources to identify planning requirements and roles of key groups participating in planning.Reviews planning documentation to identify representation of cultural identity and organisational vision and objectives.Reviews and analyses plans against legal, financial and sustainability requirements.

Writing 4

Produces a range of texts seeking community input using language appropriate to audience and context. Documents results of discussions with board members about organisation’s vision, goals and objectives, planning process and implementation. Seeks support from experts using appropriate register, structure and vocabulary. Presents plans to community using language appropriate to audience and context.


Asks questions and listens to specific information to clarify and confirm community needs, appropriate experts and provision of services.Discusses planning processes, timeframes and implementation using appropriate register, vocabulary and paralinguistic features.Seeks support from experts using appropriate register, vocabulary and paralinguistic features.Clarifies roles using language appropriate for audience and context.Presents plans to community members using appropriate language and protocols.

Numeracy 3

Reads and interprets numerical data from a range of sources to determine resources, funding and sustainability requirements. Compares and contrasts numerical data.


BSBSTSIM417 Implement organisational plans

Core Skills Profile

Factors influencing the performance of core skills in implementing organisational plans.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reviews organisational plans, policies and procedures and identifies funding opportunities.Reviews organisational documentation to identify board responsibilities, KPIs and to inform contingency planning.Reviews and analyses progress reports and other data to evaluate implementation.

Writing 4

Documents required resources, funding sources and possible partnerships. Seeks resources and applies for funding in accordance with organisational policies and procedures. Documents implementation plan including timelines, responsibilities and KPIs using appropriate formats, register and technical vocabulary.Seeks consultation with stakeholders and documents contingency plans using appropriate register and terminology.Documents amendments to plans.Documents evaluation of implementation, drawing on information from a range of sources.


Seeks funding in accordance with organisational policies, practices and procedures using appropriate register and terminology.Develops contingency plans through presenting information, asking questions and listening to specific information. Seeks input into contingency plans and clarifies information as required. Presents own ideas and seeks those of others.

Numeracy 3

Interprets, compares and contrasts numerical data from a range of sources to asses funding requirements and opportunities. Uses a range of formal and informal mathematical language to seek funding in accordance with organisational policies and procedures. Compares and contrasts numerical data to monitor progress against KPIs.Records numerical data and evaluates, comparing and contrasting.


BSBATSIM418 Oversee financial management

Core Skills Profile

Factors influencing the performance of core skills in overseeing financial management

Support


Context


Text


Task complexity



Learning -


Reading 4

Reviews and analyses financial reports from management to identify expenditure variances.Reviews and analyses data from previous periods, actual to budget and from independent advisors, where required.Identifies and reviews information from a range of sources to identify statutory responsibilities and restrictions on assets. Reviews and analyses financial data and organisational documentation to assess recommendations, prioritise decisions and check procedures.Reviews expenditure proposals and compares against budgets and requirements. Reviews financial data to evaluate current position. Reviews and interprets progress data and external financial influences.

Writing 4

Documents expenditure variances. Documents analysis of financial data using appropriate formats and terminology.Completes organisational asset documentation in accordance with requirements. Documents analysis and prioritising of financial decisions.Documents expenditure approvals and rationale using appropriate formats and terminology.Develops and documents procedures to record variations to agreements.


Presents purpose and features of financial reports using appropriate register, vocabulary and paralinguistic features to facilitate understanding.Presents information using language appropriate to audience, offers ideas and builds on others’ ideas to discuss financial implications.Asks questions and listens to specific information to clarify and confirm financial implications. Seeks independent advice using appropriate register and terminology.

Numeracy 3

Extracts and analyses mathematical information embedded in a range of texts. Applies a variety of problem solving techniques to interpret, compare and contrast financial data from a range of sources.Uses a range of formal and informal mathematical language to communicate with others, interpret financial data and report on financial processes and decisions. Represents financial data in documentation and reports.


BSBCCO203 Conduct customer contact

Core Skills Profile

Factors influencing the performance of core skills in conducting customer contact.

Support

May work with an expert/mentor where support is available if requested (2)

Context


Text

Simple familiar texts with clear purposeFamiliar vocabulary (2)

Task complexity

Explicit tasks involving a number of stepsProcesses include identifying, simple interpreting, simple sequencing (2)


Learning -


Reading 2

Locates and reads information in brochures/pamphlets and/or service agreements to provide customer advice. Reads and understands organisation’s policies, procedures and regulations.

Writing 2

Completes workplace records detailing customer enquiries, difficulties and any follow up requirements in line with organisational policies.Writes short emails or notes to appropriate personnel to assist in meeting customer needs.


Greets customer according to organisational protocols and asks questions to clarify and confirm needs or requirements.Listens to customer and responds appropriately using clear and simple language.Provides advice to customer on available products or services.Informs appropriate personal of further requirements to meet customers’ needs or address customer concerns.

Numeracy -



BSBCCO205 Prepare for work in a customer contact environment

Core Skills Profile

Factors influencing the performance of core skills in preparing for work in a customer contact environment.

Support


Context

Familiar and predictable contextsLimited range of contexts (2)

Text


Task complexity



Learning -


Reading 2

Identifies and understands job description and organisation’s performance expectations.Identifies organisation’s customer contact policies and procedures, regulations and legislation related to customer contact operations.

Writing -

No specific writing requirements evident.


Asks team members questions to clarify and confirm instructions and processes.Listens to responses to learn procedures and assist in the operation of customer contact. Follows directions to perform a sequence of routine tasks

Numeracy -



BSBCCO301 Use multiple information systems

Core Skills Profile

Factors influencing the performance of core skills in using multiple information systems.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets organisational protocols for using a database management system.Reads and analyses customer enquiries. Identifies and checks data in information systems. Identifies and analyses source of errors in information systems

Writing 2

Records customer data in system to process a transaction or record a customer enquiry.Identifies errors in data or faults in information system and notifies appropriate persons in line with organisational procedures.


Asks questions of customers to confirm their identity and clarify purpose of enquiry.Listens to customer responses and replies to confirm information provided and/or complete a transaction.Informs appropriate personnel of identified errors in data or information systems.Discusses errors in data or information system with appropriate personnel to identify remedial actions.

Numeracy -



BSBCCO307 Work effectively in customer contact

Core Skills Profile

Factors influencing the performance of core skills in working effectively in customer contact.

Support


Context


Text


Task complexity



Learning -


Reading 2

Identifies and understands job description and organisation’s performance expectations.Identifies organisation’s customer contact policies and procedures, regulations and legislation related to customer contact operations.Identifies key performance indicators, customer contact infrastructure and performance requirements. Identifies performance management and development processes relevant to role.

Writing -



Uses appropriate register, vocabulary and paralinguistics features to defuse conflict situations within teams.Listens to outcomes, expresses opinions and makes suggestions to improve performances.Engages in discussion in performance management and professional development processes.Listens to information and asks questions to clarify information provided in performance management and professional development processes. Explains to customers benefits of products and/or services supplied by the organisation and the experience and/or abilities of staff.

Numeracy -



BSBCCO309 Develop product and service knowledge for customer contact operation

Core Skills Profile

Factors influencing the performance of core skills in developing product and service knowledge for customer contact operation.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies specific product and services information from a range of web-based and paper-based documents Reads and compares product specifications and features to gain an understanding of product and provide advice to a customer. Reads and understands services available to meet customer’s needs. Reads product and services information to identify benefits to customers.

Writing 2

Creates a list comparing the specifications and features of two or more products or services.Writes a short text for a customer identifying a product or service’s features and benefits.Develops a list identifying benefits of products and services of one organisation compared to competitors.


Uses appropriate register, vocabulary, and paralinguistics features to explain the features and benefits of a product or service in accordance with organisational procedures.

Numeracy -



BSBCCO504 Integrate customer contact operations in the organisation

Core Skills Profile

Factors influencing the performance of core skills in integrating customer contact operations in the organisation.

Support

Autonomous learner who accesses and evaluates support from a broad range of sources (5)

Context


Text


Task complexity



Learning -


Reading 4

Reads and analyses organisational documentation to identify and assess level of interdependence between contact centre and other organisational departments.Analyses interdependency maps and information from stakeholders to identify service chain gaps and resources required to address gaps.Reads and evaluates feedback and review processes to identify most appropriate for organisational requirements.Identifies market intelligence required to assess action plan effectiveness.Analyses market intelligence to identify updates required to contact centre strategy, contact guidelines and database capture facilities.

Writing 4

Creates mapping documents showing interdependencies and flow of information and transactions between contact centre and other organisational departments. Develops and documents value and service chain model.Requests information from, and provides updates to, stakeholders in accordance with organisational protocols.Lists service chain gaps identified that are under control of customer contact.Presents written explanation of service chain gaps and implications to stakeholders.Develops and documents action plan detailing resources required to address service gaps and appropriate feedback and review process.Documents communication networks within organisation. Documents requests for market intelligence from marketing or business detailing specifics required.Updates contact centre strategy, contact guidelines and database capture facilities to reflect analysis of market intelligence.Reports to stakeholders on effectiveness of action plan and results achieved.


Seeks information from organisational personnel and stakeholders, listens strategically and systematically records responses.Uses appropriate register, vocabulary and paralinguistic features to explain service gaps, action plan and required resources to stakeholders.Seeks information for marketing and business units through constructive engagement in discussion.Expresses opinion and responds to others’ opinions using language and register appropriate to audience.


Numeracy 3

Identifies and analyses numerical measurements in mapping documentation.Enters formulae into databases to calculate market data.Represents data numerically in communication and reports to stakeholders.


BSBCMM101 Apply basic communication skills

Core Skills Profile

Factors influencing the performance of core skills in the application of applying basic communication skills.

Support


Context

Highly familiar contextsConcrete and immediateVery restricted range of contexts (1)

Text


Task complexity



Learning 2

Seeks feedback and accepts guidance from mentor/supervisor.

Reading 2

Reads and interprets organisational documentation about communication standards.Identifies procedures and formats for written information.Recognises organisational conventions for written communication.

Writing 2

Records simple and routine information in accordance with organisational conventions.Develops written documents using appropriate format and style.Produces written information in accordance with organisational conventions.


Asks questions to clarify and confirm instructions and gather feedback.Listens to short, explicit instructions to learn new procedures.Discusses workplace communication and tasks using appropriate register, vocabulary and paralinguistic features.Follows directions to perform short, routine tasks.

Numeracy -



BSBCMM201 Communicate in the workplace

Core Skills Profile

Factors influencing the performance of core skills in the application of communicating in the workplace.

Support


Context


Text


Task complexity



Learning 3

Seeks feedback and accepts guidance from mentor/supervisor.Reflects on personal communication practices and strategies and takes action to improve or broaden skills.

Reading 2

Reads and interprets documentation about requirements and standards from a limited range of sources.Identifies and interprets procedures and formats for written information and verbal communication.Recognises organisational conventions and proformas for written communication.

Writing 3

Develops simple written texts with appropriate grammar, spelling and punctuation. Completes workplace forms in accordance with organisational conventions and legislative requirements. Produces written texts in accordance with organisational conventions.


Uses appropriate register, vocabulary, and paralinguistic features to minimise language barriers or cultural differences.Asks questions to clarify and confirm requirements and standards.Expresses opinions and makes suggestions to improve communication processes and/or practices.Seeks others’ ideas and input.Discusses workplace communication and tasks using appropriate register, vocabulary and paralinguistic features.

Numeracy -



BSBCMM301 Process customer complaints

Core Skills Profile

Factors influencing the performance of core skills in the application of processing customer complaints.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets organisational procedures for processing complaints.Identifies relevant organisational policies, legislation and codes of practice.Recognises organisational conventions and proformas for processing complaints.

Writing 3

Maintains register of complaints and actions.Documents complaints in accordance with organisational conventions and using organisational proformas.Documents responses to customers using appropriate register, grammar, spelling and punctuation.Documents improvement suggestions in accordance with organisational conventions.


Uses appropriate register, vocabulary, and paralinguistic features when discussing complaints with customers and organisational personnel.Listens strategically and systematically and records spoken information provided by customers and organisational personnel.Uses a range of listening techniques and persuasive responses to negotiate resolutions with customers.Expresses opinions and makes suggestions to improve complaint processes.Refers complaints to appropriate organisational personnel and sequentially outlines complaint and action required.

Numeracy -



BSBCMM401 Make a presentation

Core Skills Profile

Factors influencing the performance of core skills in the application of making a presentation.

Support


Context


Text


Task complexity



Learning 3

Seeks feedback and reviews own presentation skills.Reflects on presentation strategies, practices and delivery methods to improve performance.Transfers skills and knowledge to a range of contexts.

Reading 4

Selects and applies procedures and strategies to deliver presentation after reading appropriate texts from a range of sources.Compares and contrasts information from a range of sources about presentation strategies, format and delivery methods and appropriateness for a range of target audiences and locations.Reviews presentation aids, materials and techniques from a range of sources and select those appropriate to the target audience and the location.Reviews and selects techniques to evaluate effectiveness of presentations.Analyses feedback gathered from a range of sources.

Writing 4

Documents presentation approach, intended outcomes, strategies and delivery methods.Records aids, materials and techniques used in presentations.Documents review of effectiveness of presentations.Develops recommendations for improvement in accordance with organisational conventions.


Presents clear, sequenced explanation of purpose and intended outcomes.Sequences presentation choosing language and register appropriate to audience.Uses a range of listening techniques and persuasive responses during delivery of presentation to engage target audience.Reviews and monitors participants’ verbal and non-verbal responses to presentation.Uses a range of verbal and non-verbal techniques to manage participation levels and meet participant needs and preferences.Facilitates discussions with presentation participants and organisational personnel to elicit feedback and develop improvement recommendations.Expresses opinions and makes suggestions to improve presentation strategies and processes.

Numeracy -



BSBCMM402 Implement effective communication strategies

Core Skills Profile

Factors influencing the performance of core skills in the application of implementing effective communication strategies.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies and analyses organisational standards and procedures relating to enquiries.Reviews feedback about responses to enquiries.Reads and interprets organisational procedures for responding to enquiries.

Writing 3

Uses organisational proformas to document enquiries.Records details of enquiry in accordance with organisational conventions. Reports on enquiries in accordance with organisational conventions.Documents feedback about responses to enquiries.


Listens and paraphrases information to clarify nature of enquiry.Presents legal and other limits choosing language and register appropriate to audience.Uses a range of listening techniques and verbal and non-verbal responses to respond to enquiry and explain organisational policies and procedures (including confidentiality). Seeks feedback on communication strategies through constructive engagement in discussion.Refers enquiry to appropriate organisational personnel and sequentially outlines enquiry and action required.

Numeracy -



BSBCOM406 Conduct work within a compliance framework

Core Skills Profile

Factors influencing the performance of core skills in conducting work within a compliance framework.

Support


Context


Text


Task complexity

Tasks involving a number of stepsProcesses include sequencing, integrating, interpreting, simple extrapolating, simple inferencing, simple abstracting (3)


Learning 3

Reflects on actions taken in the context of compliance.

Reading 4

Identify and analyse statutory, legislative and regulatory documentation.Identify and analyse documentation detailing organisational and industry requirements.Identify and analyse documentation relating to changes in compliance requirements.

Writing 4

Lists identified statutory, legislative and regulatory requirements using correct technical and enterprise specific vocabulary.Lists identified organisational and industry requirements using correct technical and enterprise specific vocabulary.


Participates in oral exchange to discuss ethical considerations using specialise vocabulary specific to context of occupation or profession.Presents information about procedures and situation to appropriate personnel choosing language and register appropriate to audience.Presents ideas, shares information with others and encourages them to share their ideas and or express opinions.Listens to instructions and clarifies as required.Confirms requirements and actions to be taken through questioning and paraphrasing where required.

Numeracy -



BSBCOM501 Identify and interpret compliance requirements

Core Skills Profile

Factors influencing the performance of core skills in the identification and interpretation of compliance requirements.

Support

Works independently and uses own familiar support resources (3)

Context


Text


Task complexity



Learning -


Reading 4

Identifies and interprets documentation from a range of information sources regarding range of operations.Interprets and analyses organisational documentation detailing functions, products and services. Identifies, reviews and analyses documentation from a range of sources (including legislation, policies and procedures, codes of practice and other external documents) to identify compliance requirements. Analyses and interprets information regarding compliance and risk of breaches in specific context of organisation’s operations, products and services.Reviews analysis of compliance requirements to categorise.

Writing 4

Documents analysis of organisation and compliance requirements using appropriate format, register, structure and vocabulary.Develops and documents work activity plans using appropriate structure, grammar and vocabulary to communicate compliance requirements. Seeks written approval from relevant personnel using appropriate formats.Uses appropriate labelling to organise and store information for future analysis. Uses appropriate organisational formats and specific vocabulary to clarify compliance requirements. Uses appropriate technical vocabulary to categorise compliance requirements. Documents outcomes of identification and analysis using appropriate formats.Develops reports documenting compliance requirements and implications using appropriate register, structure and cohesive devices.


Seeks approval of work plans using register, structure and vocabulary appropriate to audience. Presents information about compliance requirements, risks and implications varying register, structure and vocabulary to suit audience.Asks questions, listens to specific information and paraphrases to clarify information.Communicates reports using language appropriate to audience and context.

Numeracy -



BSBCRT101 Apply critical thinking techniques

Core Skills Profile

Factors influencing the performance of core skills in applying critical thinking techniques.

Support


Context


Text


Task complexity



Learning 2

Identifies value in questioning, and reflecting on work and life situations.

Reading 2

Locates and identifies specific information to develop questions and form responses.Identifies question types including open and closed questions.

Writing -



Asks questions of others to clarify and confirm information.Listens to responses for specific information.Responds to questions with relevant information.

Numeracy -



BSBCRT301 Develop and extend critical and creative thinking skills

Core Skills Profile

Factors influencing the performance of core skills in developing and extending critical and creative thinking skills.

Support


Context


Text


Task complexity



Learning 4

Gathers information from a range of sources to challenge own understanding and assumptions. Actively seeks feedback and reflects on existing thinking and current practices.Uses creative thinking techniques to develop, test and promote new ideas.

Reading 3

Locates, identifies and evaluates information to develop questions and gain knowledge.Reads and reflects on documented ideas, thoughts, experiences and observations from a variety of sources.

Writing 4

Takes notes on observations and personal experiences.Uses text and/or graphical representations to capture thoughts and ideas of self and others.Writes texts drawing on thoughts, observations and reflections to support an idea or response.


Seeks feedback from others through constructive engagement in discussion involving a range of questioning techniques.Takes listening role in group to note thoughts, viewpoints and ideas. Facilitates discussion to explore issues, challenge assumptions and current ways of thinking.Engages in complex oral discussion to present and test new ideas and patterns of thinking.

Numeracy -



BSBCRT401 Articulate, present and debate ideas

Core Skills Profile

Factors influencing the performance of core skills in articulating, presenting and debating ideas.

Support


Context


Text


Task complexity



Learning 4

Identifies and uses a range of communication methods and techniques to develop and improve articulation skills. Uses reflection to assist in the process of appraising ideas and/or feedback.Actively elicits the views and opinions of others to refine ideas.

Reading -

No specific reading requirements evident.

Writing -



Engages in complex oral discussion to present supported argument for a new idea.Questions others and listens and responds to their feedback through constructive engagement in order to refine ideas.Uses appropriate register, technical vocabulary and paralinguistics gestures in discussion with group members.Uses a range of persuasive responses to gather input from others and makes comparisons which show an understanding of different perspectives and communication techniques.Uses a range of communication techniques, adjusting register, grammatical structures and vocabulary to engage a variety of audiences.

Numeracy -



BSBCRT402 Collaborate in a creative process

Core Skills Profile

Factors influencing the performance of core skills in collaborating in a creative process.

Support


Context


Text


Task complexity



Learning 4

Reflects and evaluates own performance in the collaborative process and seeks opportunities to improve skills.Actively elicits the views and opinions of others to develop and refine ideas.

Reading -


Writing 3

Records observations using text and/or graphical representation of the path taken and the process used by a group to reach a position or develop an idea.Takes notes of the comments, suggestions and ideas put forward by a group.


Uses appropriate register, technical vocabulary and paralinguistic gestures in discussion with group members. Uses oral discussion to develop an environment where group members are comfortable to share, challenge and develop ideas.Takes listening role in group to note thoughts, viewpoints and ideas. Facilitates the development of ideas by a group through acknowledging and respecting all contributions and encouraging group members to further develop and consider alternative views.

Numeracy -



BSBCRT501 Originate and develop concepts

Core Skills Profile

Factors influencing the performance of core skills in originating and developing concepts.

Support


Context


Text


Task complexity



Learning 4

Reflects and evaluates methods used to develop concepts and seeks ways to improve.Actively elicits the views and opinions of others to develop and refine ideas.Uses creative thinking techniques to develop, test and promote concepts.

Reading 4

Locates, identifies and evaluates information on products, programs, processes or services.Reads and interprets statistical data from websites and other sources to identify trends and opportunities.Reads company reports and media releases to gain knowledge of proposed future ventures or directions.Reads and interprets legislation that may impinge on progression from concept to reality.Reads and understands technical reports and/or feasibility studies related to the concept.

Writing 4

Documents ideas and concepts using text and/or graphical representation.Develops a survey to gain feedback to determine suitability and/or financial potential of concept.Develops a brief or proposal of the concept for appraisal by management, consultants or appropriate persons and Amends brief or proposal based on feedback.Develops an implementation plan to take a concept to an operational level.


Uses appropriate register, technical vocabulary and paralinguistic gestures in discussion with group members and stakeholders.Discusses and forms agreement with stakeholders on boundaries for developing ideas and concepts.Uses appropriate register, technical vocabulary and paralinguistic gestures to encourage group members to share, challenge and develop concepts and ideas.Facilitates the development of ideas and concepts through acknowledging and respecting all contributions and encouraging group members to further develop ideas and consider alternative views.Seeks and listens to input and specialist advice from stakeholders and others.

Numeracy -



BSBCUS201 Deliver a service to customers

Core Skills Profile

Factors influencing the performance of core skills in delivering a service to customers.

Support


Context


Text


Task complexity



Learning -


Reading 2

Reads and understands organisation’s policies, procedures and regulations.Locates and reads information in brochures/pamphlets and/or service agreements to provide advice to customer. Locates relevant personnel names and contact details for customers according to organisational policies and procedures.Reads customer letters of complaint, suggestions or feedback for transfers to appropriate personnel according to organisational standards, policies and procedures.

Writing 2

Completes customer feedback forms and documents discussion with customer in line with organisational standards, policies and procedures.


Greets customers in accordance with organisational protocols.Asks questions to clarify and confirm customers’ needs and/or requirements.Listens to customers and responds appropriately using clear and simple language.Provides advice to customers on suitability and availability of products or services.Informs customers of delays with orders.Informs appropriate personnel of further requirements to meet customers’ needs or address customer concerns.

Numeracy -



BSBCUS301 Deliver and monitor a service to customers

Core Skills Profile

Factors influencing the performance of core skills in delivering and monitoring a service to customers.

Support


Context


Text


Task complexity



Learning 3

Develops and uses personal organisational systems to gather and organise information. Develops understanding of organisational procedures for monitoring and reporting on service delivery.

Reading 3

Identifies and interprets written customer orders. Locates and reads information in brochures/pamphlets and/or service agreements to provide advice to customer. Reads and interprets written letters of complaint.Reads and interprets data in customer satisfaction surveys.

Writing 3

Responds to letters of complaint using organisational proformas and in accordance with organisational policies and procedures.Writes report on organisation’s service performance including recommendations for improvement.


Greets customers in accordance with organisational protocols. Asks questions to clarify and confirm customer needs and/or requirements.Listens to customers and responds appropriately using clear and simple language.Provides advice to customers on suitability and availability of products or services.Asks for assistance from relevant personnel when necessary to meet customer needs.Seeks feedback from customers, listens to and responds to concerns in accordance with organisational policies and procedures.

Numeracy -



BSBCUS401 Coordinate implementation of customer service strategies

Core Skills Profile

Factors influencing the performance of core skills in coordinating the implementation of customer service strategies.

Support


Context


Text


Task complexity



Learning 3

Reflects on and diagnoses problems with service delivery.Develops and uses personal organisational systems to gather, organise and review information.

Reading 3

Reads and interprets organisational reports containing data on service delivery performance.Interprets information provided in electronic and/or text sources to determine customer needs.Reads and interprets customer complaints.Reviews and evaluates client satisfaction with service delivery.Reads and reviews results from customer satisfaction surveys.

Writing 4

Develops presentation of customer demand for products and/or services.Presents conclusions, recommendations and advice to improve customer service in report format using language, structure, style and register appropriate to audience.Uses organisational recording procedures and systems to record customer satisfaction information.


Seeks feedback from customers and colleagues to clarify and confirm needs or requirements.Presents advice and recommendations using language appropriate to audience and following organisational conventions.Reports on and promotes the implementation of service strategies and standards.

Numeracy 3

Identifies costs involved in service delivery and compares to budgeted allowances.


BSBCUS402 Address customer needs

Core Skills Profile

Factors influencing the performance of core skills in addressing customer needs.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies and interprets written customer orders. Locates and reads information in brochures/pamphlets and/or service agreements to provide detailed advice to customer. Analyses data in customer records to ensure matching of products or services to customer’s needs.

Writing 3

Maintains customer records of requests and services provided in accordance with organisational procedures.Completes workplace documentation to confirm customer approval.Provides written update of service to customer using organisational proformas.Develops or modifies organisational procedures.


Asks questions to clarify and confirm customer needs or requirements.Listens to customer and responds appropriately using clear and relevant language suited to t audience.Explains options to customer to assist them in their decision making.Uses appropriate register, technical vocabulary and paralinguistic gestures in discussion with customers.Promotes the services or products of the organisation in discussion with a range of individuals or groups.

Numeracy -



BSBCUS501 Manage quality customer service

Core Skills Profile

Factors influencing the performance of core skills in managing quality customer service.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and interprets needs of customers from a range of information sourcesReviews and evaluates specifications in customer service plans and organisational business plansReviews and analyses data monitoring progress, product and service standards, customer feedback and resource procurement and allocationReviews and analyses organisation records, reports and recommendations to evaluate organisation’s products and services

Writing 4

Amends organisational plans, where required, to meet agreed specifications.Writes documentation to a range of customers to obtain feedback and monitor provision of products and services.Documents data monitoring progress, product and service standards, customer feedback and resource procurement and allocation using organisational formats and appropriate terminology.Documents and stores records, reports and recommendations in accordance with organisational procedures.


Asks questions to identify specifications.Listens to specific information and paraphrases and questions to clarify specifications.Asks questions and discusses products and services with customers using appropriate register, vocabulary and paralinguistic features.Problem solves with colleagues, listens to spoken information, presents information and offers suggestions.Listens to specific information, identifies cues and linguistics conventions in discussions and uses a range of responses as required by context.Seeks feedback from customers and colleagues, listens to and responds in accordance with organisational policies and procedures.

Numeracy 3

Interprets and comprehends mathematical information in organisation’s business and customer service plans.


BSBDES201 Follow a design process

Core Skills Profile

Factors influencing the performance of core skills in following a design process.

Support


Context


Text


Task complexity



Learning 2

Reviews own work to identify improvement opportunities.

Reading 3

Reads and interprets instructions and other relevant design documents.Reviews work documentation.

Writing 2

Documents design ideas using appropriate workplace formats and language. Completes record of work using workplace formats.


Asks questions and listens to responses to clarify understanding.Presents ideas and discusses constraints and benefits.Expresses opinion and asks others for their opinions.Asks others for advice and guidance and listens to responses.

Numeracy 2

Recognises and interprets numerical information relating to timeframes and dates.Uses some formal and informal mathematical language to clarify task requirements and schedule tasks.


BSBDES301 Explore the use of colour

Core Skills Profile

Factors influencing the performance of core skills in exploring the use of colour.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets documentation from a range of sources.Organises information according to application. Reads and interprets workplace documentation on safe use of material, tools and equipment.

Writing 2

Labels files of collated information and work samples.


Asks questions and listens to responses to generate ideas.Seeks feedback and listens to responses.

Numeracy 2

Recognises and interprets numerical information relating to colour experimentation.Uses some formal and informal mathematical language to clarify task requirements.


BSBDES302 Explore and apply the creative design process to 2D forms

Core Skills Profile

Factors influencing the performance of core skills in exploring and applying the creative process to 2D forms.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets documentation from a range of sources about 2D designs.Organises information according to application.

Writing 2

Notes ideas and options.Labels concept realisations and work samples using appropriate format.


Asks questions and listens to responses.Presents ideas and seeks ideas and input from others. Seeks feedback and listens to responses.

Numeracy 2

Recognises and interprets numerical information relating to 2D concepts.Selects and uses appropriate familiar mathematical strategies to produce a range of 2D concept realisations.Uses some formal and informal mathematical language to clarify task requirements, present ideas and integrate feedback.


BSBDES303 Explore and apply the creative design process to 3D forms

Core Skills Profile

Factors influencing the performance of core skills in exploring and applying the creative process to 3D forms.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets documentation from a range of sources about 3D designs.Organises information according to application.

Writing 2

Notes ideas and options.Labels concept realisations and work samples using appropriate format.


Asks questions and listens to responses.Presents ideas and seeks ideas and input from others. Seeks feedback and listens to responses.

Numeracy 3

Recognises and interprets numerical information relating to 3D concepts.Selects and uses appropriate familiar mathematical strategies to produce a range of 3D concept realisations.Uses some formal and informal mathematical language to clarify task requirements, present ideas and integrate feedback.


BSBDES304 Source and apply design industry knowledge

Core Skills Profile

Factors influencing the performance of core skills in sourcing and applying design industry knowledge.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets documentation about the design industry from a range of sources.Identifies and interprets documentation about employment, technology and work practices in the design industry from a range of sources.

Writing 3

Notes sources of information for design industry knowledge and current issues.Documents information for colleagues and peers as requested.


Presents information using language and register appropriate to audience. Asks questions to clarify information, listens to responses and shares ideas.

Numeracy 2

Identifies and comprehends numerical information in a range of familiar texts.


BSBDES305 Source and apply information on the history and theory of design

Core Skills Profile

Factors influencing the performance of core skills in sourcing and applying information on the history and theory of design.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies, reads and evaluates documentation about the design industry history and theory from a range of sources.Identifies and interprets documentation about design trends and developments from a range of sources.

Writing 3

Notes findings and labels material for reference. Notes sources of information for design knowledge, trends and developments.Documents information for colleagues and peers as requested.


Asks questions to clarify information, listens to responses and shares ideas with others.

Numeracy -



BSBDES401 Generate design solutions

Core Skills Profile

Factors influencing the performance of core skills in generating design solutions

Support


Context


Text


Task complexity



Learning -


Reading 3

Reviews and interprets documentation to identify client needs, specifications, parameters and constraints.Identifies, reads and analyses design information from a range of sources.Reviews testing documentation and design documentation.

Writing 4

Notes clarification of design specifications, parameters, constraints and rationale.Documents information sources using referencing formats.Documents design development. Documents evaluation of design options against criteria.Documents refinements and adjustments to design using industry specific terminology.Documents design solution using register and terminology appropriate to audience and context.


Engages in discussion, asks questions and listens to responses from clients using language, register and industry specific terminology appropriate to audience.Presents ideas and seeks feedback from others using appropriate language and register to suit audience. Engages in discussion to seek input, present progress and reach agreement.Listens strategically and systematically to others’ responses and records spoken information.

Numeracy 3

Reads and interprets numerical data in design documentation.Selects and uses appropriate familiar mathematical strategies to evaluate against design criteria.Uses some formal and informal mathematical language to clarify task requirements, present ideas and integrate feedback.


BSBDES402 Interpret and respond to a design brief

Core Skills Profile

Factors influencing the performance of core skills in interpreting and responding to a design brief.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reviews and interprets design brief to identify specifications, parameters and constraints.Identifies, reads and analyses design information from a range of sources.Reviews prototype specifications and production guidelines to design brief.

Writing 4

Notes design specifications, parameters and constraints.Develops, documents and amends concepts using industry specific language.Documents client agreement using language and register appropriate for audience. Requests support services using appropriate language and register for audience and context. Documents final specifications and work progress using appropriate workplace formats and industry specific terminology.


Engages in discussion, asks questions and listens to responses from clients using language, register and industry specific terminology appropriate to audience.Presents ideas and seeks feedback from others using appropriate language and register to suit audience. Seeks specialist advice using appropriate register and terminology.Engages in discussion to clarify and reach agreement on project specifications and timeframes.Listens strategically and systematically to others’ responses and records spoken information.

Numeracy 3

Reads and interprets numerical data in design documentation.Selects and uses appropriate familiar mathematical strategies to produce prototype and evaluate against design specifications.Uses some formal and informal mathematical language to clarify task requirements, present ideas and integrate feedback.


BSBDES501 Implement design solutions

Core Skills Profile

Factors influencing the performance of core skills in implementing design solutions.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads and interprets design brief.Reads and assesses proposed design solution.Researches physical and human resources required to implement design solution.Reads and interprets information from a range of sources to identify impact of design solutions on the environment and society.Identifies, reviews and interprets relevant legalisation, codes, regulations and standards.

Writing 4

Documents research into impact of design solution on environment and society using appropriate format and terminology.Documents resource requirements and completes organisational documentation to access resources.Seeks stakeholder’s involvement and feedback using appropriate register and technical language.Documents outcomes of testing using appropriate formats and terminology.Amends design solution as required.Documents prototype using format, register and terminology appropriate to audience and context.


Asks questions and listens to responses to clarify and confirm understanding.Seeks input from a range of stakeholders, encouraging ideas, suggestions and feedback.Listens strategically and systematically to stakeholder feedback and records spoken information. Presents prototype or model to stakeholders, explaining and clarifying where required and using appropriate register and vocabulary.Uses a range of listening and questioning techniques, and persuasive responses during delivery of presentation to respond to, and engage audience.

Numeracy 3

Reads and interprets numerical data in design brief and design solution.Calculates, and compares and contrasts resource requirements and costs applying appropriate formulae where required.Records, compares and contrasts numerical data gathered from testing.Uses a combination of written and oral mathematical language to present prototype.


BSBDES502 Establish, negotiate and refine a design brief

Core Skills Profile

Factors influencing the performance of core skills in establishing, negotiating and refining a design brief.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reviews documentation to identify stakeholders.Identifies and interprets relevant legalisation, codes, regulations and standards. Identifies and interprets documentation including technical reports, budgets, texts, written references and promotional material.Analyses and critically reviews documentation to extract key information to inform the design project.Analyses and evaluates concepts against client objectives and needs.

Writing 4

Develops and documents a list of relevant stakeholders. Communicates request for stakeholder involvement in writing using language and register appropriate to audience and purpose. Documents outcomes of analysis including identification of key information relevant to development of design brief.Develops, documents and amends concepts and ideas for inclusion in design brief.Prepares electronic or hardcopy information for use in presentation using language appropriate to audience.Documents agreed design brief scope and associated terms and conditions.Documents agreed project roles and responsibilities in accordance with organisational requirements.


Engages in discussion, asks questions and listens to responses from stakeholders and clients using language, register and industry specific terminology appropriate to audience.Uses appropriate register, vocabulary and paralinguistic features to encourage discussion, debate and analysis.Presents ideas and seeks feedback from stakeholders using appropriate language and register to suit audience. Listens strategically and systematically to stakeholder’s responses and records spoken information. Negotiates scope of design brief and terms and conditions using appropriate register, industry specific language and paralinguistic features to suit audience and context.Engages in discussion to clarify and reach agreement on project roles and responsibilities.Seeks specialist advice using appropriate register and terminology.

Numeracy 3


Reads and interprets numerical data in technical reports and budgets.Estimates costs associated with design brief ideas and compares to budget.


BSBDIV301 Work effectively with diversity

Core Skills Profile

Factors influencing the performance of core skills in the application of working effectively with diversity.

Support


Context


Text


Task complexity



Learning -No specific learning requirements evident.

Reading 3

Identifies and interprets legislative requirements and organisational guidelines regarding diversity.Reviews documented knowledge, skills and experiences of others.

Writing 3

Uses appropriately non-biased language when completing documents.Collects and documents knowledge, skills and experiences of others.


Seeks and shares information using appropriate register, vocabulary and paralinguistic features to demonstrate respect for diversity in accordance with organisational guidelines and legislative requirements.Offers information and opinions and seeks those from others adjusting register, vocabulary and paralinguistic features to suit audience.Explains of importance of sharing knowledge, skills and experience of diversity and seeks input from team members and clients.

Numeracy -



BSBDIV601 Develop and implement diversity policy

Core Skills Profile

Factors influencing the performance of core skills in the application of developing and implementing diversity policy.

Support


Context


Text


Task complexity



Learning -


Reading 4

Analyses information gathered from a range of sources about existing and policies practices and integrates with prior knowledge and experiences.Identifies and evaluates diversity policies from other organisations.Analyses, compares and contrasts textual and visual information from a range of sources to identify requirements of, and benefits of, a diversity policy. Analyses organisational policies to identify links between diversity policy and other policies.Monitors and analyses business activities and performance to evaluate policy effectiveness.Reviews, interprets and revises diversity policy.

Writing 4

Develops diversity policy in accordance with organisational and legislative requirements.Develops action plans to implement diversity policy in accordance with organisational conventions.Gathers feedback from key stakeholders and records and collates findings.Documents explanation of diversity policy (development, purpose, benefits and requirements).Develops report documenting feedback on implementation, recommendations and policy refinements.Record adjustments and revisions to policy.Develops and documents tools, bench marks and other monitoring processes to evaluate implementation.


Expresses opinion and seeks opinions and information from key stakeholders using language and register appropriate to audience. Presents explanation of diversity policy (development, purpose, benefits and requirements) to key stakeholders offering clarification and interpretation as required.Uses a range of persuasive responses with individuals and teams to present benefits and requirements of diversity policy.Elicits feedback through constructive engagement in discussion.

Numeracy -



BSBDIV701 Develop cross cultural communication and negotiation strategies

Core Skills Profile

Factors influencing the performance of core skills in the application of developing cross cultural communication and negotiation strategies.

Support


Context

Broad range of contexts, including some that are unfamiliar and/or unpredictableSome specialisation in less familiar/known contexts (5)

Text


Task complexity



Learning -


Reading 5

Researches definitions of culture and cultural diversity from a range of sources.Investigates theoretical models of culture and cultural diversity and analyse implications in an international education provider context.Researches cultural differences in learning behaviour. Investigates, analyse s and evaluates teaching styles, educational practices and delivery and assessment methods in a range of cultural contexts.Researches differences in business practices across a range of countries. Investigates and analyses cultural workplace norms and their effect on diversity.Investigates and identifies possible effects of cross-cultural awareness on personal, educational and commercial interactions. Investigates, identifies and evaluates criteria and strategies to evaluate cross cultural communication and negotiation.

Writing 5

Documents research findings into definitions and models of culture and cultural diversity, implications for educational providers and implications for own organisation.Writes report on impact of significant events shaping the identity of some countries.Documents research into cultural differences and evaluation of teaching styles, educational practices and delivery and assessment methods in a range of cultural contexts.Writes report comparing and contrasting business practices in a range of countries.Documents effects of cultural workplace norms on diversity and effects of cultural awareness on personal, educational and commercial interactions. Documents coaching strategies and record coaching provided to others.Lists criteria and strategies identified to evaluate effectiveness of communication and negotiations practices.


Presents explanation of how cultural norms in the workplace may impact diversity using appropriate register, vocabulary and paralinguistic features.Uses a range of interpersonal skills to provide formal and informal coaching to teams and individuals to improve cross cultural communication practices and strategies. Explores ideas, builds on others’ ideas and uses a range of persuasive techniques to develop informal coaching situations.

Numeracy -



BSBEDU301 Assist with monitoring compliance in international education services

Core Skills Profile

Factors influencing the performance of core skills in assisting with monitoring compliance in international education services.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and understands relevant legislation and regulations.Identifies and understands organisational procedures regarding legislative obligations.Identifies contact information for government agencies and other relevant bodies.Identifies and interprets processes and policies for student monitoring and reporting.

Writing 3

Completes a range of formatted texts in accordance with organisational protocols for a range of clients and stakeholders.Reviews and documents recommended updates and adjustments to policies, operating procedures and processes.Document communication with government agencies and relevant bodies.


Lists students’ obligations and asks questions to clarify and confirm understanding of requirements.Seeks information by asking questions and interpreting paralinguistic features.Summarises case management details for appropriate organisational personnel and discusses actions required. Presents referral information and lists actions to be taken. Follows organisational communication protocols.

Numeracy -



BSBEDU302 Assist in resolution of issues and incidents in an international education environment

Core Skills Profile

Factors influencing the performance of core skills in assisting in the resolution of issues and incidents in an international education environment.

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Context


Text


Task complexity



Learning -


Reading 3

Identifies and follows organisational policies and procedures regarding critical incidents.Identifies relevant information to assist in resolving issues from a range of sources and reviews when required.Reads and interprets information in progress and outcome reports and protocols and processes for resolving issues and incidents.Reads and interprets minutes documenting debriefing, determined resolution actions and progress of issue and incident resolution.Reads and interprets stakeholder communication.

Writing 3

Completes a range of formatted texts in accordance with organisational policies and procedures to document issues and incidents.Reviews and updates files and lists containing information relevant to issues and incidents.Completes incident report forms in accordance with legislative and regulatory compliance requirements and organisational procedures.Completes workplace records of discussions, determined resolution actions and progress of issue and incident resolution.Provides written advice to stakeholders.Reviews organisational policies and procedures and records approved adjustments.


Listens and responds to individuals clarifying and confirming details of issues or incidents.Seeks information by asking questions and interpreting paralinguistic features.Provides details of issues or incidents to appropriate bodies and/or organisational personnel and seeks guidance as required.Presents information and makes suggestions in group discussions with appropriate personnel to assist in the resolution of issues and incidents. Explains the actions to be taken to resolve issues and/or incidents providing referral information if required. Participates in group discussions to debrief incidents, evaluate outcomes and suggest adjustments to policies and procedures.Follows organisational communication protocols.

Numeracy -



BSBFIA301 Maintain financial records

Core Skills Profile

Factors influencing the performance of core skills in maintaining financial records.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies numerical data in financial documents.Compares data in financial statements and identifies discrepancies.Reads and interprets information in invoice documents.

Writing 3

Completes a range of formatted texts using organisational formats and in accordance with organisational policies and legislative requirements.Performs credit and debit transactions and records details in a journal.Enters financial transaction data into a general ledger. Prepares a statement of balances from data in general ledger.


Identifies and reports discrepancies or errors in financial records to appropriate organisational personnel.Participates in oral exchange to request action on outstanding accounts.

Numeracy 3

Uses mathematical formula to perform a range of calculations.Compares numerical data and rectifies discrepancies or errors.Compares numerical data of in-coming and out-going costs to business.Records and amends financial data using relevant financial tools, hardware and software.Uses relevant financial tools to perform a range of calculations.


BSBFIA302 Process payroll

Core Skills Profile

Factors influencing the performance of core skills to process payroll.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies and follows organisational policies and procedures for the processing of payroll.Reads, interprets and identifies discrepancies in the data used to prepare payroll. Reads and interprets information in payroll records.

Writing 3

Enters pay period data into manual or computerised payroll system.Prepares and updates information in accordance with organisational policy and security procedures to produce payroll records.Completes a range of formatted texts using organisational formats and in accordance with organisational policies, procedures and legislative requirements.Requests authorisation for payment of wages.Provides written advice to employees to address payroll enquiries or facilitate transfer of information regarding the payroll process.


Identifies and reports discrepancies or errors in payroll data to appropriate organisational personnel.Listens and responds to individuals’ payroll enquiries and refers enquiries to designated personnel when appropriate.Follows organisational communication protocols.

Numeracy 3

Performs calculations to determine total wages for a given pay period.Compares numerical data and rectifies discrepancies or errors.


BSBFIA303 Process accounts payable and receivable

Core Skills Profile

Factors influencing the performance of core skills in processing accounts payable and receivable.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and checks data in financial statements.Compares data in financial statements and identifies discrepancies.Reads and interprets information in invoices, statements and from aged analysis of accounts reports.Reads and understands credit policy and procedure documentation.

Writing 3

Completes a range of formatted texts using organisational formats and in accordance with organisational policies and legislative requirements.Records transaction details and updates data using a manual or electronic journal system.Prepares financial data to facilitate comparison and reconciliation using organisational formats. Produces and rectifies discrepancies in financial statements in accordance with organisational policy and procedures.Enters and maintains data in a general ledger. Prepares a report detailing outstanding invoice times.


Reports discrepancies or errors in financial records in accordance with organisational policy and procedures.Participates in oral exchange to request action on outstanding accounts.

Numeracy 3

Uses mathematical formula to perform a range of calculations.Compares numerical data and rectifies discrepancies or errors.Compares and contrasts numerical data of in-coming and out-going costs to business.Records and amends financial data using relevant financial tools, hardware and software.Uses relevant financial tools to perform a range of calculations.


BSBFIA304 Maintain a general ledger

Core Skills Profile

Factors influencing the performance of core skills in maintaining a general ledger.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies numerical data in financial documents.Compares data in financial statements and identifies discrepancies.

Writing 3

Completes a range of formatted texts using organisational formats and in accordance with organisational policies and legislative requirements.Enters financial transaction data into a general ledger. Prepares a statement of balances from data in general ledger.


Reports discrepancies or errors in financial records to appropriate organisational personnel.

Numeracy 3

Uses mathematical formula to perform a range of calculations.Compares numerical data and rectifies discrepancies or errors.Records financial data using relevant financial tools, hardware and software.Uses relevant financial tools to perform a range of calculations.


BSBFIA402 Report on financial activity

Core Skills Profile

Factors influencing the performance of core skills in reporting on financial activity.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and evaluates consistency, quality and accuracy of financial data. Identifies and interprets statutory requirements for reporting on financial activities.Reads and understands information in financial reports and statements.Reads and understands current taxation legislation.Interprets, compares and analyses financial data.

Writing 4

Records asset and liability valuations and income and expenditures in accordance with organisational and statutory requirements.Prepares financial reports including recommended improvements to existing processes and/or suggested actions.


Seeks information from others through constructive engagement to resolve discrepancies in financial information and data.Presents recommendations and listens to responses to clarify the organisation’s direction and proposed improvement to services or functions. Asks questions to elicit feedback on proposed improvement to services or functions.

Numeracy 4

Uses mathematical formula to determine asset and liability valuations.Identifies, consolidates and analyses numerical data embedded in financial statements, reports and other organisational budgetary documentation.Compares and contrasts numerical data to determine recommended changes to procedures, processes or functions.


BSBFIM501 Manage budgets and financial plans

Core Skills Profile

Factors influencing the performance of core skills in the application of analysing financial reports and budgets.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and interprets budgets and financial plans.Compares and contrasts information gained from a range of sources to identify intended budgetary outcomes, resources and systems.Identifies and analyses financial management processes.Analyses and interprets monitoring data showing expenditure, costs and variations.

Writing 4

Documents contingency plans for budget variations in accordance with organisational requirements.Documents resources and systems available to support team members’ management of finances. Gathers information from a range of sources and documents financial management processes recommended actions in contingency plans.Reports on budget and expenditure in accordance with organisational protocols. Records suggested improvements to existing processes.


Presents information and listens to a range of responses reflecting differing organisational perspectives to negotiate budget changes.Presents sequenced explanation of team member roles to manage finances, clarifying as required.Facilitates discussion with team members adjusting register and language to suit audience.Presents budget and expenditure to date and uses a range of questioning and listening techniques to investigate and gather information.Reviews financial management processes using language and register appropriate to audience.Seeks feedback from team members through constructive engagement in discussion to identify areas for improvement.

Numeracy 4

Reviews and analyses numerical data embedded in budgets, contingency plans and other organisational budgetary documentation.Compares and contrasts numerical data to monitor expenditure variations and control costs.Interprets and analyses numerical data in reports of variances and expenditure overruns.


BSBFIM601 Manage finances

Core Skills Profile

Factors influencing the performance of core skills in the application of managing budgets.

Support


Context


Text


Task complexity



Learning -


Reading 5

Analyses and interprets budgets, business plans and financial data.Identifies and analyses legislative and organisational requirements. Analyses and interprets cash flow trends, tax liabilities and profit and loss statements.Identifies, reviews and evaluates financial management processes.Compares and contrasts information gained from a range of sources to identify reasons for profit and loss.Compares and contrasts software specifications and evaluates suitability.Analyses and interprets audit data to identify discrepancies.

Writing 5

Documents resource allocations.Prepares budgets in accordance with organisational and legislative requirements. Gathers information from a range of sources to document budgets, adjustments and audit trails.Reports on budget and expenditure in accordance with organisational and legislative requirements. Analyses, prioritises and reports on organisational financial issues.Documents budgetary revisions and audit trails.Analyses and evaluates financial data to evaluate effectiveness of financial management processes and documents recommendations.


Explains legal and organisational requirements of financial processes to managers and supervisors adjusting register and language to suit audience.Presents financial information and listens to a range of responses reflecting differing organisational perspectives.Seeks feedback from team members through constructive engagement in discussion to identify areas for improvement.Negotiates and seeks agreement using a range of interpersonal skills.

Numeracy 5

Reviews and analyses numerical data embedded in organisational financial documentation and legislation.Compares and contrasts complex numerical data from a range of sources to analyse and evaluate financial position and processes.


Researches and investigates the impact of significant issues on financial viability.Uses appropriate formulae to analyse financial data to assess and manage risk and identify discrepancies.Investigates financial options to meet organisational and legislative requirements.


BSBFRA401 Manage compliance with franchisee obligations and legislative requirements

Core Skills Profile

Factors influencing the performance of core skills in the application of managing compliance with franchisee obligations and legislative requirements.

Support


Context


Text


Task complexity



Learning 3

Develops and uses personal organisational systems to gather and collate knowledge about compliance.

Reading 4

Reads and interprets franchise agreement and relevant legislation.Identifies and interprets codes of practice and explanatory information.Reads and interprets compliance documentation and identifies areas of non-compliance.Identifies and analyses non-compliance items.

Writing 4

Clarifies and documents obligations and legislative requirements with relevant authorities.Drafts strategies for compliance.Documents approved compliance strategies.Develops policies and procedures documenting compliance requirements.Develops compliance proformas.Records staff training sessions, attendances and outcomes.Records timing and outcome of compliance checks and action taken to address non-compliance.


Discusses draft compliance strategies and legislative requirements with franchisor seeking and offering opinions using appropriate technical and industry specific language.Presents explanation of compliance policies and procedures adjusting register and language to suit audience needs. Facilitates staff training on compliance requirements, providing sequenced instructions and facilitating discussion to clarify information.Clarifies policies and procedures for compliance checks and related action as required by staff.

Numeracy -



BSBFRA402 Establish a franchise

Core Skills Profile

Factors influencing the performance of core skills in the application of establishing a franchise.

Support


Context


Text


Task complexity



Learning 3

Develops and uses personal organisational systems to gather and collate information about a specific franchise.

Reading 4

Identifies and evaluates information from a range of texts detailing franchise opportunities.Identifies requirements of a specific franchise and analyses business records.Identifies and interprets business plan proformas.Analyses, compares and contrasts financing options.Reviews documentation from a range of sources to analyse market for franchise.Analyses and compares documentation detailing possible premises.Analyses results of skills audit and identifes skills gaps.

Writing 4

Documents negotiations with franchisor.Completes business proforma outlining business plan.Completes financing documentation.Develops marketing plan using appropriate proforma.Develops learning plan and documentation to record training undertaken.


Negotiates franchise arrangements with franchisor using appropriate technical and industry specific language and adjusting register and paralinguistic features to maximise understanding.Participates in training programs listening to presented material, offering personal responses and seeking others’ input.Seeks input to business documentation and clarifies information as required.Expresses opinion and responds to others’ opinions using language and register appropriate to audience.Asks questions to clarify requirements of contracts and agreements from legal personnel.

Numeracy -



BSBFRA403 Manage relationship with franchisor

Core Skills Profile

Factors influencing the performance of core skills in the application of managing a relationship with franchisor.

Support


Context


Text


Task complexity



Learning -


Reading 4

Interprets communication and service schedules and information provided by franchisee.Identifies and interprets strategies and procedures for financial obligations.Reads and interprets dispute resolution negotiation procedures and relevant Codes of Conduct.

Writing 4

Documents negotiations with franchisor.Creates a range of texts to record communication and service schedules, meeting outcomes, strategies and procedures to meet financial obligations and dispute resolution actions.


Negotiates communication schedule and service access schedule with franchisor using appropriate technical and industry specific language.Participates in meetings and other relevant activities with franchisor and representatives by listening strategically, clarifying information and offering input.Expresses opinion and responds to others’ opinions using language and register appropriate to audience.Negotiates resolution of disputes with franchisor and representatives referring to relevant Codes of Conduct and using appropriate technical and industry specific language.Reflects on underlying meaning of oral communication and paralinguistics used, and adjusts register and audience to develop relationship with franchisor.

Numeracy 3

Compares and contrasts numerical information to understand financial obligations.Records numerical data to develop procedures to meet financial obligations.


BSBGOV401 Implement Board member responsibilities

Core Skills Profile

Factors influencing the performance of core skills in the application of implementing Board member responsibilities.

Support


Context


Text


Task complexity



Learning 3

Analyses performance, evaluates feedback and reflects on areas for improvement.

Reading 4

Reads and analyses organisational documentation to review history, core functions and relationships with stakeholders.Reads and interprets relevant legislation, operational documents from a range of areas.Reviews organisational policies and compares with industry trends and events.Reviews and analyses feedback from community and stakeholders.Reads and interprets organisational policies and procedures.

Writing 4

Lists organisational core functions and documents outcomes for operational areas.Documents relationships between organisation and stakeholders and other organisations. Amends policies and operations in accordance with industry trends and events.Lists and describes legislative provisions relevant to operations, workplace responsibilities and identifies stakeholder and community needs.Documents feedback from community, stakeholders and resulting decisions with management.


Presents explanation of organisation’s history, core functions, operational outputs, legislation and workplace responsibilities to stakeholders and community members choosing language and register appropriate to audience.Uses a range of persuasive responses to community and stakeholder comments and makes comparisons showing an understanding of different perspectives.Seeks feedback from community members, stakeholders and management through constructive engagement in discussion.Presents explanation of community and stakeholder needs to management representing differing perspectives.Interacts effectively to negotiate issues and solutions. Makes recommendations to management to improve policies and procedures.

Numeracy -



BSBGOV402 Work within organisational structure

Core Skills Profile

Factors influencing the performance of core skills in the application of working within an organisational structure.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and analyses governance and management issues from within organisational governance guidelinesReads and identifies relationships between governance and management issues.Reads organisational governance policies and procedures and identifies Board members’ roles and the relationship between Board members and other relevant entities.Reads and interprets position descriptions and documents detailing management duties.Reviews and analyses feedback from management.Reads and interprets organisational policies and procedures.

Writing 4

Documents governance and management issues, relationship between and Board members’ roles in organisational governance policies and procedures.Lists and describes Board members’ roles and the relationship between Board members and other relevant entities.Documents Board’s decision making process.Documents management duties and develops document guidelines for Board members.Documents feedback from management.


Explains the Board’s decision making process, Board members’ roles, responsibilities and the relationship between Board members and other relevant entities.Asks questions to clarify and confirm management duties.Expresses opinion and responds to others’ opinions using appropriate levels of technical language according to audience. Seeks feedback through constructive engagement in discussion and listens to information and advice.Presents clear sequenced instructions using appropriate register, vocabulary and paralinguistic features.

Numeracy -



BSBGOV403 Analyse financial reports and budgets

Core Skills Profile

Factors influencing the performance of core skills in the application of analysing financial reports and budgets.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reviews and interprets organisational financial statements and future plans.Compares data in financial statements and budgetary documentation and identifies discrepancies.

Writing 4

Documents monitoring and reporting systems and procedures.Documents recommended actions for financial variances.Documents final budget and completes reporting as required by authority and funding bodies.


Facilitates discussion to develop monitoring and reporting procedures.Presents identified discrepancies and uses a range of questioning and listening techniques to investigate and gather information.Presents explanation of budget and financial statements to organisational personnel and stakeholders using language and register appropriate to audience.

Numeracy 4

Reviews and analyses numerical data embedded in financial statements, cash flow documents, budgets and organisational plans.Compares and contrasts numerical data to identify achievements and variances.Interprets and analyses numerical data in reports of variances and fluctuations.


BSBIND201 Work effectively in a business environment

Core Skills Profile

Factors influencing the performance of core skills in the application of working effectively in a business environment.

Support


Context


Text


Task complexity



Learning -


Reading 2

Reads and identifies organisational requirements and employer and employee rights and responsibilities.Reads and identifies goals, standards, values and behaviours codes for relevant organisation.Reads and identifies organisation communication processes.

Writing 2

Completes required documentation using organisational formats.


Asks questions to clarify and confirm organisational requirements and responsibilities, task requirements and appropriate behaviours.Discusses tasks and work procedures with colleagues using appropriate register, vocabulary and paralinguistic features.Follows directions to perform short, routine tasks.

Numeracy -



BSBIND302 Work effectively in the international education services industry

Core Skills Profile

Factors influencing the performance of core skills in the application of working effectively in the international education services industry.

Support


Context


Text


Task complexity



Learning 3

Seeks feedback and reflects on areas for improvement. Develops and uses personal systems to identify skills, knowledge and attributes needed and future professional development activities.

Reading 3

Identifies and interprets information about the international educational industry from a range of sources.Reads and interprets information about roles, career pathways, policies and guidelines relating to international education.Identifies and interprets cultural and intercultural protocols and organisational policies and guidelines.Identifies legislation and codes of practice relevant to international education. Reads and identifies organisation policies, guidelines and procedures relating to international education.

Writing 3

Completes a range of formatted texts using organisational formats and in accordance with organisational policies and legislative requirements.Uses a range of vocabulary to suit audience needs when assisting with documentation.Documents audit of skills, knowledge and attributes and methods for bridging skill gaps.Documents professional learning opportunities in accordance with organisational conventions.


Offers opinions and seeks others’ opinions to achieve task requirements and meet client needs.Presents information using appropriate register, vocabulary and paralinguistic features and demonstrates awareness of cross-cultural communication techniques.Asks questions to clarify and confirm organisational and industry protocols and appropriate behaviours.Discusses tasks and work procedures with colleagues and clients using appropriate register, vocabulary and paralinguistic features.Explains organisational processes and guidelines using a range of vocabulary to suit audience needs.Elicits feedback from others on performance and possible professional development activities.

Numeracy -



BSBINM201 Process and maintain workplace information

Core Skills Profile

Factors influencing the performance of core skills in the application of processing and maintain workplace information.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets organisational protocols for producing and storing workplace information.Reads and interprets requirements for processing workplace information, including timeframes, confidentiality and organisational procedures.Recognises organisational conventions for updating, modifying and filing workplace information.Reads and identifies reference and index systems.

Writing 2

Records simple and routine content using organisational formats.Modifies and updates documents using organisational formats.Updates and maintains workplace files in accordance with organisational conventions.


Asks questions to clarify and confirm instructions.Follows directions to perform short, routine tasks.

Numeracy 2

Recognises and interprets numerical information relating to timeframes and dates.Records numbers or quantities in accordance with organisational conventions.


BSBINM202 Handle mail

Core Skills Profile

Factors influencing the performance of core skills in the application of handling mail.

Support


Context


Text


Task complexity



Learning -


Reading 2

Reads and identifies names, locations and special requirement markers (urgent, confidential).Recognises organisational conventions for despatching and delivering mail.Recognises and interprets organisational procedures for damaged, missing or suspicious mail items.

Writing 2

Records mail despatch requirements using organisational formats.Maintains mail delivery records in accordance using organisational formats


Asks questions to clarify and confirm instructions.Follows directions to perform short, routine tasks.

Numeracy 2

Recognises and interprets numerical information relating to weight, dates and addresses.Records numbers or quantities in accordance with organisational conventions.


BSBINM301 Organise workplace information

Core Skills Profile

Factors influencing the performance of core skills in the application of organising workplace information.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies and interprets information relating to products and services.Reviews and evaluates information for clarity, accuracy and relevance.Reviews and organises information to meet task requirements. Maintains information using technology in accordance with organisational conventions.Identifies and accesses organisational systems for storing information.

Writing 3

Documents collation and organisation of information using organisational formats.Documents feedback on clarity, accuracy and sufficiency of information.Updates and stores information in accordance with task requirements and organisational conventions.Documents future information requirements and modifications to processes.


Seeks information from teams and individuals using appropriate register, vocabulary and paralinguistics features. Elicits feedback from teams and individuals about information processes.Presents explanation of information gathered using relevant industry specific vocabulary.Explains organising and/or accessing problems and seeks others’ suggestions and input to resolve.Expresses opinion and makes suggestion as to future information needs and modifications to processes.

Numeracy -



BSBINN301 Promote innovation in a team environment

Core Skills Profile

Factors influencing the performance of core skills in the application of promoting innovation in a team environment.

Support


Context


Text


Task complexity



Learning -


Reading 3

Analyses performance measures and other information sources to identify innovation opportunities.Analyses textual and visual information from a range of sources to evaluate innovation practices.Analyses feedback from a range of sources.

Writing 3

Documents responsibilities of team members to reinforce team-based innovation.Develops schedule of activities to promote innovative practices.Writes sequenced activity schedules allocating responsibilities and detailing activities of team members.


Seeks information from team members and encourages balanced discussion of opportunities for innovation.Expresses opinion and responds to others’ opinions using language and register appropriate to audience.Uses a range of persuasive responses and makes comparisons demonstrating understanding of the different perspectives to develop innovation ideas collaboratively. Uses appropriate register, vocabulary and paralinguistic features to encourage suggestions, elicit feedback and evaluate ideas.Presents explanation of proposed innovative practices using language appropriate to audience.

Numeracy 2

Interprets numerical measures of innovative practices.


BSBINN601 Manage organisational change

Core Skills Profile

Factors influencing the performance of core skills in the application of managing organisational change.

Support


Context


Text


Task complexity



Learning -


Reading 4

Analyses organisational objectives, policies and procedures to identify strategic change needs. Analyses and interprets visual and textual information from a range of sources to identify, compare and contrast external trends and organisational trends.Identifies and analyses change management plans, project plans and costing sheets.

Writing 4

Documents risk analysis identifying risks, barriers and mitigation strategies.Develops change management project plans, communication plans and education plans using correct technical and enterprise specific vocabulary.Documents analysis of change management plans, project plans and costing sheets.Documents review processes and outcomes.


Expresses opinion and responds to others’ opinions using language and register appropriate to audience. Negotiates priorities, resources and reporting protocols with managers.Explains organisational requirements for change to managers and external specialists.Presents organisational priorities for change and change management plans using appropriate register, vocabulary and paralinguistic features.Uses appropriate register, vocabulary and paralinguistic features to overcome barriers, modify plans and action interventions.Elicits feedback through constructive engagement in discussion and evaluates spoken information and opinions.

Numeracy 4

Compares, contrasts and evaluates risks and costs of change management plans.Identifies and prioritises resource expenditure in change management plans.


BSBINN801 Lead innovative thinking and practice

Core Skills Profile

Factors influencing the performance of core skills in the application of leading innovative thinking and practice.

Support


Context


Text


Task complexity



Learning 3

Reflects on, analyses and evaluates different innovation strategies and implications for organisational performance and personal effectiveness.Transfers skills and knowledge to a variety of organisational contexts.

Reading 5

Identifies, analyses and evaluates visual and textual information from a range of sources to identify innovation strategies and practices.Undertakes research to identify tools and techniques, conditions, contexts and drivers for innovation.Analyses and interprets visual and textual information from a range of sources to identify trends shaping organisational strategies and practices.Analyses and identifies requirements to support continued innovation.

Writing 5

Documents results of research detailing findings and trends within organisation and externally.Develops and documents strategies integrating innovation with organisational activities. Develops innovation communication plans, risk management plans and resource allocation processes.Documents monitoring systems and evaluation of innovation.Develops processes for the documentation of innovative practices and ideas.


Expresses opinion and responds to others’ opinions using language and register appropriate to audience.Explains organisational requirements for innovation to colleagues using register and vocabulary appropriate to audience.Explores ideas, builds on others’ ideas and uses a range of persuasive techniques to structure discussions about innovation.Uses appropriate register, vocabulary and paralinguistic features to model innovation, identify barriers and manage risks.Elicits feedback through constructive engagement in discussion and evaluates spoken information and opinions.

Numeracy 4

Identifies and interprets numerical texts documenting innovation strategies, trends and practices.Compares, contrasts and evaluates risks, benefits and costs of innovation.


BSBIPR401 Use and respect copyright

Core Skills Profile

Factors influencing the performance of core skills in using and respecting copyright.

Support


Context


Text


Task complexity



Learning -


Reading 4

Researches, identifies and analyses information on copyright protection laws including the licensing or selling of copyright material.Identifies and determines copyright status of material within or used by the organisation.Identifies, monitors and reviews organisational copyright policies and procedures. Identifies and interprets information on the role of copyright collection societies.

Writing 4

Documents evaluation of copyright research.Records copyright ownership of material in accordance with organisational and legislative requirements.Documents findings from review of organisational copyright policies and procedures. Documents advice to personnel on using copyright material without permission and infringement implications.Develops recommendations for commercialisation of copyright material.Documents recommended actions as a result of real or potential infringement of organisational copyright.Documents and updates copyright agreements using organisational formats.Stores and maintains copyright documentation according to organisational conventions.


Asks questions to clarify and confirm material as original work.Requests advice from copyright specialists using appropriate register and terminology.Provides advice to personnel using appropriate register and terminology.Discusses the commercial potential of copyright material with appropriate personnel using appropriate language.Informs appropriate personnel of recommended actions related to real or potential infringement of organisational copyright.

Numeracy -



BSBITU101 Operate a personal computer

Core Skills Profile

Factors influencing the performance of core skills in the application of operating a personal computer.

Support


Context


Text


Task complexity



Learning -


Reading 2

Reads and interprets instructions to operate a personal computer in accordance with organisation and legislative requirements.Reads and identifies icons, folders, files and search results.Recognises organisational conventions for naming folders and files.

Writing 2

Enters information and records routine data in accordance with organisational conventions.Names folders and files in accordance with organisational conventions.


Asks questions to clarify and confirm instructions and processes.Listens to short, explicit instructions to learn new procedures.

Numeracy -



BSBITU102 Develop keyboard skills

Core Skills Profile

Factors influencing the performance of core skills in the application of developing keyboard skills.

Support

Works alongside an expert/mentor where prompting and advice can be provided (1)

Context


Text


Task complexity



Learning -


Reading 2

Reads and interprets instructions to create simple text documents.Proof reads simple text documents identifying necessary changes.

Writing 2

Produces simple text documents using established organisational formats.Corrects simple text documents to meet job requirements.



Numeracy -



BSBITU201 Produce simple word processed documents

Core Skills Profile

Factors influencing the performance of core skills in the application of producing simple word processing documents.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets instructions to produce simple word documents.Selects and applies appropriate software functions from manuals and online help to produce simple word documents in accordance with organisational conventions and task requirements.Reads and checks simple word documents meet task requirements.Recognises organisational conventions for naming folders and files.

Writing 2

Produces simple word documents using established organisational formats.Corrects simple word documents to meet job requirements.Names and stores files in accordance with organisational conventions.



Numeracy -



BSBITU202 Create and use spreadsheets

Core Skills Profile

Factors influencing the performance of core skills in the application of creating and using spreadsheets.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets instructions to create and use spreadsheets.Selects and applies appropriate software functions from manuals and online help to produce spreadsheets in accordance with organisational conventions and job requirements.Reads and checks spreadsheet input meets task requirements.Reads and interprets formulae to meet task requirements.Recognises organisational conventions for naming spreadsheets and charts.

Writing 2

Produces spreadsheets using established organisational formats.Uses formulae to meet task requirements.Corrects input to meet task requirements.Names and stores spreadsheets in accordance with organisational conventions.



Numeracy 2

Uses some formal mathematical language to clarify task requirements.Uses mathematical symbolism in formulae. Enters numerical data and applies formulae according to task requirements. Accesses and compares information from original documents and spreadsheet created.


BSBITU203 Communicate electronically

Core Skills Profile

Factors influencing the performance of core skills in the application of communicating electronically.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets organisational protocols for communicating electronically.Reads and checks outgoing emails and attachments.Recognises organisational conventions for communicating electronically including classification.Reads and identifies mail classifications and mailboxes requiring maintenance action.

Writing 3

Produces electronic communication using established organisational formats.Corrects outgoing emails and attachments.Creates mailboxes and stores emails in accordance with organisational conventions. Develops electronic mailing lists in accordance with organisational conventions.


Asks questions to clarify and confirm processes.Listens to short, explicit instructions.

Numeracy -



BSBITU301 Create and use databases

Core Skills Profile

Factors influencing the performance of core skills in the application of creating and using databases.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets instructions to create a simple database.Reads and interprets software manuals and user documentation. Selects and applies appropriate software functions from manuals and online help to produce simple databases in accordance with organisational conventions and job requirements.Analyses data input and reports to meet job requirements and organisational requirements.Recognises organisational conventions for naming databases.

Writing 3

Enters specifications, formulae and data to produce simple database.Amends groupings, search and sort criteria to meet task requirements. Names and stores databases in accordance with organisational conventions.



Numeracy 2

Uses some formal mathematical language to clarify task requirements.Uses mathematical symbolism in formulae. Enters numerical data and applies formulae according to task requirements.


BSBITU303 Design and produce text documents

Core Skills Profile

Factors influencing the performance of core skills in the application of designing and producing text documents.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets instructions to produce text documents.Reads and follows organisational conventions to produce text documents. Selects and applies advanced software functions from manuals and online help to produce text documents in accordance with organisational conventions and to meet task requirements.Reads and checks text documents meet task requirements.Identifies organisational conventions for naming text documents.

Writing 3

Produces text documents to suit purpose, audience and information requirements in accordance with organisational conventions.Develops tables to input data.Corrects input, layout and design.Names and stores text documents in accordance with organisational conventions.


Asks questions to clarify and confirm instructions and task requirements.Expresses opinion and makes suggestions about document structure and layout to suit purpose, audience and information requirements.

Numeracy -



BSBITU304 Produce spreadsheets

Core Skills Profile

Factors influencing the performance of core skills in the application of producing spreadsheets.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets instructions to produce spreadsheets.Reads and follows organisational conventions to produce spreadsheets. Selects and applies software functions from manuals and online help to produce spreadsheets in accordance with organisational conventions and to meet task requirements.Reads and checks data input and layout meets task requirements.Identifies organisational conventions for naming spreadsheets.

Writing 3

Produces spreadsheets to suit purpose, audience and information requirements in accordance with organisational conventions.Develops charts to represent numerical data.Corrects input and amends layout and design to maximise readability.Names and stores spreadsheets in accordance with organisational conventions.


Asks questions to clarify and confirm instructions and task requirements.Expresses opinion and makes suggestions about document structure and layout to suit purpose, audience and information requirements.

Numeracy 2

Uses some formal mathematical language to clarify task requirements.Uses mathematical symbolism in formulae. Enters numerical data and applies formulae according to task requirements. Accesses and compares information from original documents and spreadsheet created.


BSBITU305 Conduct online transactions

Core Skills Profile

Factors influencing the performance of core skills in the application of conducting online transactions.

Support


Context


Text


Task complexity



Learning 3

Develops and uses personal organisational systems to undertake research.

Reading 4

Identifies and evaluates research information about suppliers.Analyses, compares and contrasts confidentiality, security and privacy facilities with organisational requirements.Identifies and analyses online transaction details.Evaluates product/service against advertised specifications.Identifies and interprets policy, procedures and levels of authority for maintenance of records.Compares and contrasts organisational records and online records.

Writing 3

Maintains records of transaction in accordance with organisational requirements.Orders online services and/or products.Reports anomalies to provider.Records transaction history and makes recommendations about continued usage of providers.


Asks questions to confirm and clarify organisational requirements.

Numeracy -



BSBITU306 Design and produce business documents

Core Skills Profile

Factors influencing the performance of core skills in the application of designing and producing business documents.

Support


Context


Text


Task complexity



Learning -


Reading 3

Compares and contrasts layout and style options to develop business documents that meet client/organisational requirements. Selects and applies software functions from manuals and online help to produce business documents to meet requirements.Reads and checks business documents meet requirements.Identifies client/organisational conventions for naming business documents.

Writing 3

Produces business documents to suit client/organisational requirements.Corrects input, layout and design elements.Names and stores business documents according to requirements.


Listens to sequenced instructions and chooses appropriate software, functions and input devices to meet client/organisation requirements.Asks questions to clarify client/organisational requirements.Expresses opinion regarding format, style and layout options using appropriate levels of technical language.

Numeracy -



BSBITU307 Develop keyboarding speed and accuracy

Core Skills Profile

Factors influencing the performance of core skills in the application of developing keyboarding speed and accuracy.

Support


Context


Text complexity


Task complexity



Learning -


Reading 3

Reads and interprets instructions to produce text documents.Reads and follows organisational conventions to produce text documents. Proof reads text documents identifying necessary changes.

Writing 3

Produces text documents to suit purpose, audience and information requirements in accordance with organisational conventions.Corrects input, layout and design.Names and stores text documents in accordance with organisational conventions.



Numeracy -



BSBITU309 Produce desktop published documents

Core Skills Profile

Factors influencing the performance of core skills in the application of producing desktop published documents.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets organisational and task requirements to produce desktop published documents.Selects and applies advanced software functions from manuals and online help to produce desktop published documents in accordance with organisational and task requirements.Reads and checks desktop published documents meet task requirements.Identifies organisational conventions for naming desktop published documents.

Writing 3

Orders and arranges text and graphics to suit task requirements.Produces desktop published documents to suit purpose, audience and presentation requirements.Corrects input, design and layout including page order, structure and linkages.Names and stores desktop published documents in accordance with organisational conventions.


Asks questions to clarify and confirm organisational and task requirements.Expresses opinion and makes suggestions about document structure and layout to suit purpose, audience and presentation requirements using appropriate levels of technical language.Asks questions and makes suggestions to resolve errors and omissions.Seeks confirmation of layout with appropriate person.

Numeracy -



BSBITU401 Design and develop complex text documents

Core Skills Profile

Factors influencing the performance of core skills in the application of designing and developing complex text documents.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads and identifies purpose, audience and presentation requirements and organisational requirements for complex text documents.Identifies and evaluates complex software functions to produce complex text documents.Selects and applies complex software functions from manuals and online help to produce complex text documents in accordance with organisational and task requirements.Reads and checks complex text documents meet task requirements.Identifies organisational conventions for naming and storing complex text documents.

Writing 3

Orders and arranges data, images and other graphics to suit task requirements.Produces complex text documents to suit purpose, audience and information requirements in accordance with task requirements.Corrects format, layout and design (including tables).Names and stores complex text documents in accordance with organisational conventions.


Asks questions to clarify purpose, audience and presentation requirements.Expresses opinion and makes suggestions about document structure and layout to suit purpose, audience and presentation requirements using appropriate levels of technical language.

Numeracy 2

Uses some formal mathematical language to clarify task requirements.Enters numerical data according to task requirements.


BSBITU402 Develop and use complex spreadsheets

Core Skills Profile

Factors influencing the performance of core skills in the application of developing and using complex spreadsheets.

Support


Context


Text


Task complexity



Learning -


Reading 4

Analyses and identifies organisational and task requirements for complex spreadsheets (including data entry, storage, output, presentation and reporting).Identifies software functions and formulae to produce complex spreadsheets.Selects and applies software functions from manuals and online help to produce complex spreadsheets in accordance with organisational and task requirements.Reads and checks complex spreadsheets meet task requirements.Names and stores complex spreadsheets in accordance with organisational conventions.

Writing 3

Orders and inputs data, formulae, macros and other functions to suit task requirements.Produces complex spreadsheet with formatted cells and data attributes in accordance with task requirements. Corrects data, functions and formulae, where required.Produces templates for forms and reports in accordance with organisational requirements. Names and stores complex spreadsheets (and associated graphs) in accordance with organisational conventions.


Asks questions to clarify spreadsheet requirements.

Numeracy 3

Selects appropriate graph format to represent data.Selects and enters numerical data and formulae according to task requirements.


BSBLED301 Undertake e-learning

Core Skills Profile

Factors influencing the performance of core skills to undertake e-learning.

Support


Context

Range of familiar contextsSome specialisation in routine contexts (3)

Text


Task complexity



Learning 3

Reviews own skills and knowledge in relation to organisational requirements.Identifies personal factors effecting learning and support options.

Reading 3

Reads information including job descriptions, organisational documentation and employment opportunities to assist in the identification of training needs.Researches and identifies e-learning and blended learning opportunities to meet individual training needs. Reads and evaluates training material available through e-learning to determine its suitability. Reads e-learning plan and understands its impact on meeting agreed workloads and deadlines.Reads and reviews e-learning plan to identify its alignment to individual and organisational needs.

Writing 3

Develops and prioritises a list of learning outcomes to meet individual and organisational requirements.Develops a personal learning plan including timeframes and required resources in consultation with management.Modifies learning plan to meet individual and organisational requirements.


Discusses e-learning opportunities with management to meet individual and organisational requirements.Negotiates and seeks agreement of learning plan and revised workloads and timelines.Provides advice to organisation on future engagement in e-learning.

Numeracy -



BSBLED401 Develop teams and individuals

Core Skills Profile

Factors influencing the performance of core skills in the application of developing teams and individuals.

Support


Context


Text


Task complexity



Learning 3

Develops and uses personal organisational systems to gather and maintain records of learning opportunities. Develops understanding of organisational protocols for assessing, recording and reporting on team and individual learning activities and performance.Transfers skills and knowledge to a variety of learning development needs and individual contexts.

Reading 4

Analyses performance records, learning plans and other information to identify learning and development needs.Identifies appropriate learning development programs, support materials and resources.Analyses, compares and contrasts textual and visual information from a range of sources to evaluate performance.Compares and contrasts learning needs, learning activities and performance outcomes.

Writing 3

Documents learning and development needs in learning plans in accordance with organisational protocols.Maintains records of learning development needs, activities and outcomes using correct technical and enterprise specific vocabulary.


Expresses opinion and responds to others’ opinions using language and register appropriate to audience. Uses a range of persuasive responses and makes comparisons demonstrating understanding of different perspectives in order to develop learning plans collaboratively. Negotiates modifications to learning plans with team members and organisational personnel.Uses appropriate register, vocabulary and paralinguistic features to encourage self-evaluation, feedback and participation in coaching and mentoring situations.Presents explanation of purpose of learning plans using language appropriate to audience.Elicits feedback through constructive engagement in discussion.

Numeracy -



BSBLED501 Develop a workplace learning environment

Core Skills Profile

Factors influencing the performance of core skills in the application of developing a workplace learning environment.

Support


Context


Text


Task complexity



Learning 3

Develops strategies to develop learning plans to meet a diversity of needs within organisational constraints.Develops understanding of organisational protocols for developing learning plans that enhance organisational performance.Transfers skills and knowledge to a variety of learning development needs and team contexts.

Reading 4

Reads and interprets learning plans, related organisational documentation and training and development material.Analyses performance records, learning plans and other information to identify learning and development needs of teams.Identifies and analyses learning development programs, organisational policies and procedures related to learning and records of learning.Analyses, compares and contrasts textual and visual information from a range of sources to evaluate learning opportunities.Analyses feedback from individuals and teams to identify future opportunities.

Writing 4

Documents learning and development needs in learning plans for individuals and teams in accordance with organisational protocols.Documents strategies to encourage and monitor learning. Documents feedback and future planning implications.Maintains records of learning development needs, activities and outcomes for individuals and teams using correct technical and enterprise specific vocabulary.


Expresses opinion and responds to others’ opinions using language and register appropriate to audience. Uses a range of persuasive responses with individuals and teams to develop learning plans, encourage self-assessment and elicit feedback.Negotiates modifications to learning activities with training and development specialists and organisational personnel.Uses appropriate register, vocabulary and paralinguistic features to encourage a learning culture and recognise workplace achievements.Presents benefits of learning and development activities using language appropriate to audience.Elicits feedback through constructive engagement in discussion.

Numeracy -



BSBLED701 Lead personal and strategic transformation

Core Skills Profile

Factors influencing the performance of core skills in the application of leading personal and strategic transformation.

Support


Context

Broad range of contexts, including some that are unfamiliar and/or unpredictableSome specialisation in less familiar/known contexts (5)

Text


Task complexity



Learning 3

Develops insights from previous experience to improve personal efficacy.

Reading 4

Identifies and analyses feedback strategies.Researches leadership styles and practices.Analyses, compares and contrasts information from a range of sources including organisational documentation, legislation and external sources.Compares and contrasts personal development objectives and priorities.

Writing 4

Documents feedback and feedback strategies.Documents evaluation of personal leadership style.Maintains personal records of learning development using correct technical and enterprise specific vocabulary.Creates a range of formal texts in accordance with organisational conventions to document learning and communication solutions.


Expresses opinion and responds to others’ opinions using language and register appropriate to audience. Explores ideas, builds on others’ ideas and uses a range of persuasive techniques to cultivate new and existing relationships.Elicits feedback through constructive engagement in discussion and evaluates spoken information and opinions.Negotiates change processes amongst a range of personnel with potentially conflicting perspectives.Presents organisational direction, values and change processes using appropriate register, vocabulary and paralinguistic features.

Numeracy -



BSBLED702 Lead learning strategy implementation

Core Skills Profile

Factors influencing the performance of core skills in the application of leading learning strategy implementation.

Support


Context


Text


Task complexity

Sophisticated task conceptualisation, organisation and analysisProcesses include synthesising, critically reflecting, evaluating, recommending (5)


Learning 4

Takes a leadership role in developing learning strategiesReflects on, analyses and evaluates different learning strategies and implications for organisational performance.Develops understanding of organisational protocols and strategic requirements for learning.Transfers skills and knowledge to a strategic context.

Reading 5

Identifies and analyses organisational strategic and policy requirements.Identifies and evaluates approaches to learning and policy options.Reads and analyses organisational documentation, units of competence and modules to assess learning opportunities.Analyses and evaluates national and organisational policies, strategies and practices. Identifies compliant learning resources from international, national and local sources.Analyses, compares and contrasts textual and visual information from a range of sources to evaluate organisational strategic requirements and learning opportunities.Analyses performance records to assess organisational learning strategy.

Writing 5

Records results of analysis using clear and comprehensible language and layout.Develops organisational learning strategy based on analysis of technological and systems requirements, human resources requirements and relevant policies.Documents processes and procedures to support organisational learning strategy including resource allocation, assessment and recognition, procurement and supply.Develops plans to improve organisational learning strategy.Documents procedures to liaise with internal and external stakeholders.Documents monitoring systems and evaluation of implementation of learning strategy.


Expresses conceptual and analytical understanding of contribution of organisational learning to competiveness.Explores ideas, builds on others’ ideas and uses a range of persuasive techniques to structure discussions about organisational learning with internal and external stakeholders.Negotiates implementation of processes and procedures to support learning strategy across a range of organisational areas with potentially conflicting perspectives.Presents evaluation of learning strategy and improvement plans using appropriate register, vocabulary and paralinguistic features.Elicits feedback through constructive engagement in discussion and evaluates spoken information and opinions.


Numeracy -



BSBLEG413 Identify and apply the legal framework

Core Skills Profile

Factors influencing the performance of core skills in the application of identifying and applying the legal framework.

Support


Context


Text


Task complexity



Learning 3

Develops and uses personal organisational systems to gather and organise information.Transfers skills and knowledge to new situations.

Reading 4

Reads legal texts and identifies sources of law, legal rules, legislative powers and limitations of Federal government, states and territories.Interprets information from a range of legal sources to evaluate legislative powers of Federal government, and states and territories and relationships between levels of government.Reads legal texts and identifies differences between civil and criminal law and related procedures, elements of the adversary system, features and outcomes of precedent and principles for interpreting legislation.Analyses research findings, compares and contrasts findings, and understands interrelationships of legal elements.

Writing 4

Identifies and records sources of research.Gathers information from a range of sources and organises appropriately to reflect different perspectives.Integrates research findings from a range of sources and documents using appropriate register, grammatical structures and legal terminology to convey elements of legal system and interrelationships.


Asks questions to express and clarify research requirements using appropriate register and terminology for audience. Listens to and notes specific information from responses to research questions.Participates in oral exchanges to clarify legal information, elements of the legal system and interrelationships.

Numeracy -



BSBLEG414 Establish and maintain a file in legal services

Core Skills Profile

Factors influencing the performance of core skills in the application of establishing and maintaining a file in legal services.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads clients’ documents, identifies relevant details and extracts information for initiating files.Reads and interprets documents detailing organisation’s fee structure, policies and procedures, terms of engagement and conflict of interests.Reviews and follows documents detailing instructions, staff involved, summary of work and timelines.Reads and identifies relevant information for initiating files.

Writing 4

Identifies and records details of client and legal matter in accordance with organisational policies and procedures.Documents client details, terms of engagement and conflict of interest checks using appropriate legal terminology and in accordance with organisational conventions.Documents confirmation of instructions, staff, summary of work and timelines in accordance with organisational conventions.Records work plan and allocation of resources.Updates files recording activities, actions, outcomes, times and final accounting.Writes client progress report in accordance with organisational conventions.Prepares invoices using organisational proformas.Documents disbursements and archives files in accordance with organisational conventions.


Listens to sequenced instructions of several steps and asks questions to clarify file requirements and instructions of instructing legal practitioner.Gives clear, sequenced instructions of several steps to support staff and clarifies as required.Presents conflicts of interests, clarifies and negotiates resolution in accordance with organisational policies and procedures.Requests information from involved parties and experts using appropriate terminology and register for audience.Presents information and documentation (including problems, trust account updates, invoice details, disbursements) to instructing legal practitioner, and expresses opinions and makes suggestions where required.Presents updated information to client as directed.

Numeracy 3

Accurately calculates quote using organisational fee structure and in accordance with organisational policies and procedures.


Calculates time allocated to tasks and reconciles time records with costings.Reads and explains time records and reconciliation, where required.


BSBLEG415 Apply the principles of contract law

Core Skills Profile

Factors influencing the performance of core skills in the application of applying the principles of contract law.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads legal texts and understands information defining nature and meaning of contracts, and use of common law and legislation in contracts.Interprets information from a range of legal sources to assess significance of contracts and contract law.Reads legal texts and identifies legal principles governing, and key elements of, simple contracts.Reads documentation relating to a legal matter and identifies relevant principles of contract. Reads and identifies remedies for breach of contract and procedures for discharge of contracts.

Writing 4

Identifies and records sources of research.Documents significance of contracts and contract law and key elements of simple contracts.Documents analysis and evaluation of key contract issues in a legal matter.Lists available remedies for breach of contract and procedures for discharge of contracts.Documents application of remedies to a sample workplace matter.


Presents results of analysis and evaluation of key contract issues to supervisor or legal personnel using register and terminology appropriate for audience.Asks questions to elicit feedback on analysis of contract issues from supervisor or legal personnel.Listens to responses and notes specific information.Offers opinions and seeks others’ opinions using appropriate register, technical vocabulary and paralinguistic gestures for audience.

Numeracy -



BSBLEG416 Apply the principles of the law of torts

Core Skills Profile

Factors influencing the performance of core skills in the application of applying the principles of the law of torts.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads legal texts and understands information defining nature and meaning of law of torts.Interprets information from a range of legal sources to distinguish torts from other legal matters.Interprets information from a range of legal sources and identifies key elements of torts and legal principles relevant to the application of the law of torts.Reads documentation relating to a legal matter and analyses information relevant to law of torts.Reads and identifies remedies for breach of torts.

Writing 4

Identifies and records sources of research.Documents results of analysis of a legal matter and relevance to law of torts.Lists available remedies for breach of torts and procedures for discharge of contracts.


Asks questions to clarify information requirements using legal terminology appropriate to audience. Presents results of analysis of legal matter to supervisor or legal personnel using register and terminology appropriate for audience.Asks questions to elicit feedback on analysis from supervisor or legal personnel.Listens to responses and notes specific information.Offers opinions and seeks others’ opinions using appropriate register, technical vocabulary and paralinguistics gestures for audience.

Numeracy -



BSBLEG418 Produce complex legal documents

Core Skills Profile

Factors influencing the performance of core skills in the application of producing complex legal documents.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads and identifies task requirements.Identifies documents to be used as precedents for design and structure. Evaluates precedent templates and identifies updates required to precedent documents.Reads and interprets software manuals to utilise design, layout and editorial functionality.Proofreads documents for accuracy of content, consistency of layout and grammar, spelling and punctuation.

Writing 4

Designs and structures documents to meet task and legislative requirements and in accordance with organisation’s policies and procedures.Updates existing documents used as precedents for design and structure and document templates.Enters and edits data using appropriate software functions to ensure accuracy.Documents results of discussions with supervisor or legal personnel about problems completing documents and any remedial action. Name document file, store documents and produce back-up in accordance with organisational conventions.


Asks questions to clarify task requirements, instructions and document design and structure using legal terminology appropriate to audience. Listens to responses and notes specific information.Offers opinions and makes suggestions to improve design and/or structure of documentsFacilitates small group discussions to review suggested improvements.Presents explanation of any problems completing documents to supervisor or legal personnel using terminology and register appropriate for audience.Reviews documents with supervisor or legal personnel, and listens and follows instructions to amend, if required.

Numeracy -



BSBMGT401 Show leadership in the workplace

Core Skills Profile

Factors influencing the performance of core skills in showing leadership in the workplace.

Support


Context

Range of familiar contexts, some less familiar contextsSome specialisation in familiar/known contexts (3)

Text


Task complexity

Tasks involving a number of steps Processes include sequencing, integrating, interpreting, simple extrapolation, simple inferencing, simple abstraction (3)


Learning -


Reading 4

Reads and interprets organisational documentation to identify requirements for management performance. Identifies performance plans and compares against organisational documentation.Identifies and analyses key performance indicator data, and compares with organisational goals and objectives. Reviews, analyses and organises information from a range of sources to determine risk and actions.Reviews and interprets feedback.

Writing 4

Completes performance plans using appropriate organisational formats. Documents key performance indicators and use of these to monitor progress against organisational goals and objectives. Uses appropriate register, structure and vocabulary in written work to reflect organisational values and goals. Develops and documents systems to organise information according to issue.Documents analysis of options, assessment of risks and preferred courses of action.Documents implementation plans using appropriate format, register and vocabulary. Documents feedback gathered and review of analysis.


Presents information and ideas using language that reflects organisational goals and values.Presents performance plans appropriate register, technical vocabulary and paralinguistic gestures to audience.Discusses business using language that reflects organisation’s standards and values. Challenges inappropriate behaviours using language that reflects organisation’s standards and values.Uses register, vocabulary and paralinguistics features that reflect and model organisational values and goals. Facilitates team decision making using register, vocabulary and paralinguistics features appropriate to audience and context. Communicates information using register, vocabulary and paralinguistics features to maximise understanding. Elicits feedback through constructive engagement in discussion.

Numeracy 3


Compares and contrasts numerical data to establish key performance indicators and monitor progress.


BSBMGT402 Implement operational plan

Core Skills Profile

Factors influencing the performance of core skills in implementing operational plan.

Support


Context


Text


Task complexity



Learning 4

Actively reinforces learning by applying new knowledge and skills in mentoring, coaching and supervising others.

Reading 4

Identifies and analyses information from a range of sources to identify resource requirements. Reviews and analyses organisational documentation including operational plans.Identifies and analyses key performance indicator data to assess progress against operational plans.Identifies and reviews documentation for contingency plans, consultation and development of proposals.Identifies and reviews organisational policies, practices and procedures.Identifies and analyses budgetary and financial data to track progress.Identifies and reviews organisational systems, procedures and records.

Writing 4

Documents information gathered on resource requirements. Documents actions taken to implement operational plans and monitor performance using organisational formats. Documents contingency plans and consultation.Assists with the development of proposals using appropriate register, structure and vocabulary. Documents recruitment and induction of new employees using appropriate organisation formats. Completes documentation to acquire resources in accordance with organisational policies and procedures. Documents coaching and mentoring provided to others.Documents monitoring of performance using appropriate organisational formats. Documents recommendations for variations.Updates records.


Asks questions to express and clarify resource requirements using appropriate register and terminology for audience. Presents operational plan information to a range of audiences varying register, terminology and paralinguistic features to suit audience. Discusses contingency plans with others, offering ideas and seeking ideas of others. Recruits and inducts employees using appropriate register, vocabulary and paralinguistic features.Acquires resources providing details of requirements and clarifying, paraphrasing and summarising as required.Discusses performance with others, presenting information, seeking input and providing ideas.


Uses a range of interpersonal skills to provide coaching, mentoring and supervision to others in the effective use of resources.

Numeracy 3

Reviews and interprets numerical data to assess resource requirements, and identify key performance indicators.Analyses and compares and contrasts numerical data to assess progress against plan. Compares and contrasts numerical data to assess contingency options and evaluate options for acquisition of resources. Discusses operational progress and presents recommendations using a range of formal and informal mathematical language.


BSBMKG401 Profile the market

Core Skills Profile

Factors influencing the performance of core skills in profiling the market.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and interprets criteria for market segmentation from marketing plan.Reads and interprets a range of texts presenting ways of segmenting and profiling markets and marketing descriptors.Applies identified criteria to segment market and reviews characteristics.Reviews marketing objectives and analyses market segments and criteria.Analyses and evaluates approaches to determining and describing markets and positioning strategies.Identifies and evaluates segment descriptors, marketing options and targeting strategies.Identifies statistical terminology, and demographic and psychological descriptions of consumers.Reviews and evaluates available positioning strategies.Reads and interprets feedback from supervisor on positioning implementation plan.

Writing 4

Documents criteria and selection of market segments to meet marketing objectives.Records definition of target market, prospective users, segment descriptors and marketing options and strategies.Develops consumer profile recording consumer characteristics using appropriate statistical, demographic and psychological terminology.Details consumer attitudes to products and services using appropriate industry terminology.Develops a positioning implementation plan detailing market requirements, customer profile and options for strategies to address these.Integrates feedback from supervisor into report.



Numeracy 3

Uses appropriate skills, tools and devices to measure, analyse and record numerical data.Compares and contrasts numerical data from a range of sources.


BSBMKG402 Analyse consumer behaviour for specific markets

Core Skills Profile

Factors influencing the performance of core skills in analysing consumer behaviour for specific markets.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and analyses a range of texts about markets and market segments.Identifies consumer attributes for a market or market segment.Reviews marketing plan to identify features of products and services.Reviews past marketing and analyses trends and past performance.Analyses consumer responses and assesses and estimates impact of individual consumer influences on behaviour.Reviews marketing strategies and assesses against needs of customers, legal and ethical obligations and budgetary requirements.

Writing 4

Documents investigation of market segments, consumer attributes and testing of product features using industry specific language and appropriate format.Records investigation of consumer needs, estimation of impact of individual consumer influences on behaviour and evaluation of organisation to respond to consumer changes.Records evaluation of marketing strategies.Documents rationale outlining how influences of consumer behaviour will be used to target market strategies.Documents assessment of marketing strategies against needs of customers, legal and ethical obligations and budgetary requirements.


Listens to specific information and uses paraphrasing and questioning to clarify as required.Listens to spoken explanation of market and market segments.

Numeracy 3

Uses appropriate skills, tools and devices to measure, analyse and record numerical data.Compares and contrasts numerical data from a range of sources.


BSBMKG408 Conduct market research

Core Skills Profile

Factors influencing the performance of core skills in conducting market research.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and analyses a range of texts to gather background information, and evaluate information collection and collation tools and methods.Identifies and evaluates data quantifying methods and market research methodologies.Identifies and assesses methods of data extraction, collation and analysis.Reviews and interprets market research plans, research and organisational requirements and respondents required.Identifies and evaluates methods of data gathering.Evaluates authenticity of data.Interprets and analyses data.Identifies and selects techniques to enter data.

Writing 4

Documents initial research findings using organisational formats.Records hypotheses, research objectives, methodologies, testing and selected respondents using industry specific language and appropriate formats.Recruits selected respondents using appropriate organisational formats and providing required information.Uses survey tools to gather and store data in approved formats and in accordance with organisational procedures.Record techniques selected and software files designed to summarise data.Prepares research reports documenting aggregation of data, findings and assessments of these using industry specific language and appropriate formats.


Recommends reporting format and asks questions to seek approval from appropriate organisational personnel.Discusses research requirements with selected respondents.Supports survey tools with supplementary explanation and questions where required to elicit feedback from selected respondents. Listens to specific information and uses paraphrasing and questioning to clarify as required.Uses a range of persuasive responses to encourage selected respondents to participate.Presents research findings to relevant organisational personnel and stakeholders choosing language and register appropriate to audience.

Numeracy 4


Uses appropriate skills, tools and devices to measure, analyse and record numerical data.Compares and contrasts numerical data from a range of sources.Interprets numerical data, represents statistical information and explains relationships between elements.


BSBMKG413 Promote products and services

Core Skills Profile

Factors influencing the performance of core skills in promoting products and services.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and analyses a range of texts to gather background information, and evaluate information collection and collation tools and methods.Identifies and evaluates data quantifying methods and market research methodologies.Identifies and assesses methods of data extraction, collation and analysis.Reviews and interprets market research plans, research and organisational requirements and respondents required.Identifies and evaluates methods of data gathering.Evaluates authenticity of data.Interprets and analyses data.Identifies and selects techniques to enter data.

Writing 4

Documents initial research findings using organisational formats.Records hypotheses, research objectives, methodologies, testing and selected respondents using industry specific language and appropriate formats.Recruits selected respondents using appropriate organisational formats and providing required information.Uses survey tools to gather and store data in approved formats and in accordance with organisational procedures.Records techniques selected and software files designed to summarise data.Prepares research reports documenting aggregation of data, findings and assessments of these using industry specific language and appropriate formats.


Recommends reporting format and asks questions to seek approval from appropriate organisational personnel.Discusses research requirements with selected respondents.Supports survey tools with supplementary explanation and questions where required to elicit feedback from selected respondents. Listens to specific information and uses paraphrasing and questioning to clarify as required.Uses a range of persuasive responses to encourage selected respondents to participate.Presents research findings to relevant organisational personnel and stakeholders choosing language and register appropriate to audience.

Numeracy 4


Uses appropriate skills, tools and devices to measure, analyse and record numerical data.Compares and contrasts numerical data from a range of sources.Interprets numerical data, represents statistical information and explains relationships between elements.

BSBMKG501 Identify and evaluate marketing opportunities

Core Skills Profile

Factors influencing the performance of core skills in identifying and evaluating marketing opportunities.

Support


Context

Range of contexts including some that are unfamiliar and/or unpredictableSome specialisation in less familiar/known contexts (4)

Text

Complex texts Embedded information Includes specialised vocabularyIncludes abstraction and symbolism (4)

Task complexity



Learning -


Reading 5

Analyses and critically reviews marketing documentation from a range of sources and extracts information relevant to the identification of marketing opportunities.Analyses trends and changes in market phenomena to identify possible impacts and implications.Researches information to evaluate the marketing potential of an idea.Analyses and evaluates marketing opportunities against marketing plan and organisational objectives.Identifies and interprets relevant legal and ethical requirements.Researches and identifies organisations or businesses as potential competitors to marketing opportunities.Researches and evaluates opportunities by analysing impact, viability and probable return.

Writing 5

Documents results of analysis of marketing documentation including trends and changes in market phenomena. Develops a brief that ranks and describes marketing opportunities, their viability and advantages to the organisation or business. Documents organisational changes required to take advantage of marketing opportunities.Develops a range of written communication tools to communicate organisational changes to members of the organisation using appropriate register, structure and industry specific language for a variety of audiences within the organisation.


Presents marketing opportunities and explains their viability and advantages to a range of audiences across the organisation varying register, structure and vocabulary to suit audience needs.Explains organisational requirements for change to members of the organisation using appropriate register, structure and industry specific language for a variety of audiences within the organisation. Expresses opinion and responds to others’ opinions using language and register appropriate to audience.

Numeracy 4

Establishes criteria and categories to evaluate the financial costs and gains associated with undertaking a marketing opportunity.Compares, contrasts and evaluates costs and gains associated with undertaking a marketing opportunity.


BSBMKG523 Design and develop an integrated marketing communication plan

Core Skills Profile

Factors influencing the performance of core skills in designing and developing an integrated marketing communication plan.

Support


Context


Text


Task complexity

Complex task organisation and analysis involving application of a number of stepsProcesses include extracting, extrapolating, inferencing, reflecting, abstracting (4)


Learning -


Reading 4

Reviews and analyses information about client and product.Identifies and reads a range of texts to gather background information on a company and its products.Identifies and analyses documented data on previous marketing communication outcomes.Reads information from a range of sources to identify key characteristics of a product or service, competitive factors and market trends. Identifies and analyses legislative requirements and information about target audience including media consumption habits.Gathers and analyses information from a range of sources to identify media characteristics that match marketing communication brief.Compares and contrasts information to identify advantages and disadvantages of using multiple media.

Writing 4

Documents marketing communication purpose, objectives and budget allocation as agreed upon with client.Develops a marketing communication brief that includes a concise purpose statement, measurable objectives, product or service key characteristics, competitive factors and market trends.Summarises information on target audience and legislation related to a product or service. Develops a creative brief detailing product or service features, audience benefits and supporting evidence. Prepares budget using organisational and/or industry proformas.Documents timelines for completion of sequenced steps in process.


Clarifies and confirms marketing communication purpose and objectives with client.Facilitates discussion with client to evaluate previous marketing communication.Listens and paraphrases to clarify and confirm budget with client.

Numeracy 4

Prepares budget using a range of formulae to calculate. Provides justification for expenditure using a range of formal and informal mathematical language and representation.Develops milestones to monitor expenditure against budget.Establishes numerical criteria for performance measures.


Analyses complex numerical data to identify media consumption habits.


BSBMKG603 Managing the marketing process

Core Skills Profile

Factors influencing the performance of core skills in managing the marketing process.

Support


Context


Text


Task complexity



Learning 4

Reflects on own and teams performance to inform future practise.Builds on prior experiences and transfers knowledge to new situations.

Reading 5

Analyses and critically reviews marketing documentation from a range of sources to extract relevant information including communication strategies, marketing plans, reports monitoring performance, and position descriptions and contracts.Analyses and evaluates marketing, promotional and sales activities and results of these against marketing plan and organisational objectives.Analyses and evaluates marketing objectives and metrics against strategic objectives to identify successes and performance gaps.Analyses performance, trends, targets, and changes in market phenomena to identify possible impacts and implications.

Writing 5

Develops an organisational communication plan to communicate strategic marketing objectives, including roles and responsibilities.Develops a range of written communication tools to communicate strategic marketing objectives to members of the organisation using appropriate register, structure and industry specific language for a variety of audiences within the organisation.Documents results of analysis of marketing activities, metrics and performance trends against objectives, Documents impact of changes in market phenomena on strategic marketing objectives.Documents review of marketing performance against key performance indicators in accordance with organisational requirements and using appropriate structure, register and vocabulary to convey interrelationships between factors.Documents agreed actions resulting from mentoring, coaching and performance management with individuals and teams in accordance with organisational policies and procedures.


Explains strategic marketing objectives to a range of audiences across the organisation varying register, structure and vocabulary to suit audience needs.Facilitates discussion of marketing objectives and required activities to mentor and coach others.Provides mentoring, coaching and feedback to individuals and teams to negotiate activities required to meet marketing objectives.Uses appropriate register, technical vocabulary and paralinguistics gestures to maximise understanding.Expresses opinion and responds to others’ opinions using language and register appropriate to audience.


Numeracy 4

Interprets results and outcomes of numerical data monitoring product, distribution, pricing and marketing communication policies against strategic objectives. Establishes criteria and categories to monitor overall performance of marketing against performance targets.Represents statistical information and numerical data detailing activity, quality, cost and time requirements against performance targets. Analyses performance against performance indicators, identifies trends, analyses impacts and sets new targets where appropriate.


BSBMKG607 Manage market research

Core Skills Profile

Factors influencing the performance of core skills in managing market research.

Support


Context


Text


Task complexity



Learning -


Reading 4

Evaluates research policies and procedures and identifies those appropriate to the project.Reviews and evaluates market research plan, identifies requirements for external contractors.Reviews and monitors work against project plan including organisational personnel and contractors and service providers.Reviews and checks market research data for validity.Analyses research findings and evaluates usefulness and relevance against objectives.

Writing 4

Lists goods and services required, and develops and documents selection criteria for these.Completes appropriate contracts with consultants and/or providers of goods in accordance with organisational policies and procedures. Develops tool to measure stakeholder satisfaction with project and documents results. Reports on recommended future improvements.Updates organisational policies and procedures with approved changes to research process, if required.Documents agreed actions resulting from management of consultants and/or service providers in accordance with organisational policies and procedures


Negotiates with selected consultants and service providers.Presents explanation of level of services required and conditions of contract, seeking agreement and clarifying as required.Asks questions to gather information required to monitor workplan activity.Provides feedback and negotiates agreement to actions to ensure performance of contractors and service providers meets contractual and organisational requirements.Expresses opinion and responds to others’ opinions using language and register appropriate to audience.

Numeracy 4

Interprets results and outcomes of numerical data monitoring project against objectives. Establishes criteria and categories to monitor overall performance of marketing against performance targets.Analyses performance of contractors and service providers against selection criteria and performance indicators.


Presents statistical information and numerical data detailing research findings to stakeholders using appropriate graphical tools and formal and informal mathematical language suited to audience needs.Collects and records data measuring stakeholder satisfaction and interprets results to inform improvement recommendations.


BSBMKG608 Develop organisational marketing objectives

Core Skills Profile

Factors influencing the performance of core skills in developing organisational marketing objectives.

Support


Context


Text


Task complexity



Learning 4

Reflects on own and teams performance to inform future practise.Evaluates previous marketing performance, builds on prior experiences and transfers knowledge to new marketing opportunities.

Reading 5

Reviews organisational documentation to confirm mission, values, purpose and values.Analyses and critically reviews documentation from a range of sources to identify organisational directions, targets, factors impacting on this and legal and ethical requirements.Analyses and evaluates previous marketing, and positioning strategies and results of these against organisational objectives and profitability.Analyses and evaluates key products/services and major markets to identify strengths, weaknesses, opportunities, and threats.Identifies and analyses marketing opportunities assessing viability, contribution to business, scope, fit with organisational goals and capabilities, impact of current business and customer base.Critically reviews objectives and analyses documents from a range of sources to ensure objectives are consistent with organisation and market needs, and compatible with organisation’s capabilities, resources, financial position, direction and legal and ethical requirements.

Writing 5

Records analysis of a range of documents identifying organisational direction and targets.Completes a situational analysis recording factors impacting on direction and performance of business.Documents information gathered during discussions with owners, directors and senior management.Confirms common understanding of organisational strategic direction. Documents analysis of previous marketing opportunities and profitability.Documents assessment of marketing opportunities including viability, contribution to business, scope, fit with organisational goals and capabilities, impact of current business and customer base.Documents objectives agreed upon by key stakeholders. Documents objectives and key performance indicators by product/service, market segment and overall in accordance with organisational conventions.Develops and documents a risk management strategy including management of contingencies.


Facilitates discussion with owners, directors and senior management to clarify organisational strategic direction and marketing implications. Presents information and opinions, and elicits information and opinions from othersNegotiates with key stakeholders to develop measurable, attainable marketing objectives.


Explains strategic marketing objectives to a range of audiences across the organisation varying register, structure and vocabulary to suit audience needs.Explores ideas in discussion, builds on others’ ideas to advance discussion and questions others to clarify ideas.Uses appropriate register, technical vocabulary and paralinguistic features to maximise understanding.

Numeracy 5

Interprets results and outcomes of numerical data monitoring previous marketing and positioning strategies against organisational objectives. Analyses complex numerical data from a range of sources to assess potential scope of marketing opportunity.Establishes weighted criteria to assess external factors effecting product scope including costs, benefits, risks, and opportunities.Develops measurable objectives in consultation with key stakeholders.Establishes measurements of performance and risk to monitor performance against objectives.


BSBMKG609 Develop a marketing plan

Core Skills Profile

Factors influencing the performance of core skills in developing a marketing plan.

Support


Context


Text


Task complexity



Learning 3

Transfers skills and knowledge to new situations.

Reading 5

Evaluates marketing opportunities assessing alignment with organisational objectives, risks and returns.Identifies and reviews marketing documentation from a range of sources to identify appropriate marketing strategies.Assesses strategies’ capacity to align with organisational strategic direction, address organisational strengths and opportunities.Identifies and assesses marketing performance review strategies to identify most appropriate. Reviews each marketing strategy to assess alignment with organisation’s capabilities, budget and legal and ethical requirements.

Writing 5

Documents market strategies selected and justification for each.Develops and documents a marketing review strategy including marketing metrics to assess performance against objectives.Documents tactics of each marketing strategy including scheduling, costs, accountabilities, responsibilities and performance review.Develops organisational marketing plan in accordance with organisational conventions including alignment with organisational objectives and explanation of marketing approaches, marketing mix, objectives, strategies and tactics.Incorporates feedback from key stakeholders and updates plan, if required.


Presents selected marketing strategies and reasons for selection varying register, structure and vocabulary to suit audience needs.Presents marketing plan for approval, including alignment with organisational objectives, and explanation of marketing approaches, marketing mix, objectives, strategies and tactics.Sequences presentation using language and register appropriate for audience. Facilitates discussion of marketing plan varying register, structure and vocabulary to suit audience needs.Elicits feedback through constructive engagement in discussion.

Numeracy 4

Analyses market information to identify trends and opportunities and assess risks and returns.Applies complex numerical formulae to calculate scheduling, costing, timelines and targets.


Represents statistical information and numerical data detailing timelines, targets and budgets using graphical representation where appropriate.Uses a wide range of formal and informal mathematical language and representation to present and explain numerical data.


BSBPMG409 Apply project scope management techniques

Core Skills Profile

Factors influencing the performance of applying project scope management techniques.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and reviews project initiation documentation.

Writing 4

Contributes to the development and documentation of scope management plan using appropriate formats, register and vocabulary for audience. Seeks agreement of others using appropriate organisational formats, register and level of technical vocabulary for audience. Amends scope management plan.


Contributes to development of project by expressing opinions, seeking input from others and responding to others’ using language and register appropriate to audience. Ask questions to clarify and confirm understanding, paraphrasing and clarifying as required.Seeks agreement from others using register, vocabulary and paralinguistic features appropriate to audience and context. Presents information to appropriate personnel of instances of non-compliance with scope.

Numeracy 3

Contributes to the development of project timelines. Compares and contrasts data to measure progress.


BSBPMG410 Apply project time-management techniques

Core Skills Profile

Factors influencing the performance of applying project time-management techniques.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and reviews project documentation. Compares and contrasts actual progress against production schedule.

Writing 4

Contributes to the documentation of project activities and tasks using selected project management formats and appropriate register and vocabulary.Contributes to the creation of project schedule using appropriate computer software.Documents data monitoring progress using appropriate formats and terminology.Documents and stores progress reports in accordance with organisational procedures. Documents time-management issues and responses using appropriate organisational format, register and vocabulary.


Engages in discussion to form agreement on schedule baseline and informs stakeholders of outcome.Contributes to project performance review by presenting information, asking questions and expressing opinions using register and language appropriate to audience.

Numeracy 3

Calculates time required and sequences project activities.Selects appropriate graph and chart formats to represent data.Reviews and interprets data represented in graphs and charts to determine impact on project schedule.Compares and contrasts numerical data recording progress of activities with numerical data in schedule.Reports on progress using a range of formal and informal mathematical language to identify and explain results.


BSBPMG411 Apply project quality-management techniques

Core Skills Profile

Factors influencing the performance of applying project quality-management techniques.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads and reviews project documentation. Reads and reviews relevant standards, codes of conduct, legislation and regulationsReads and interprets organisational quality policies and procedures.Reviews and stores inspection reports and auditing documentation in accordance with organisational procedures.Reviews and evaluates compliance records against agreed quality requirements.Reads and analyses stakeholder feedback to inform improvement process.

Writing 4

Contributes to the documentation of quality requirements including product and performance specifications, specification tolerances and variations and performance expectations.Updates and stores records and audit documentation in accordance with agreed procedures.Maintains compliance records using formats and vocabulary appropriate to project.Documents quality-management issues and follow up actions using appropriate organisational formats.


Contributes to quality requirements and criteria by expressing opinions, seeking input from others and responding to others’ opinions using language and register appropriate to audience. Presents information to inform appropriate persons of instances where quality criteria have not been met. Listens to responses and clarifies and confirms as required. Contributes to quality-management review by presenting information, asking questions and expressing opinions using language and register appropriate to audience. Presents information to appropriate persons of quality-management issues and follow up actions using language and register appropriate to audience.

Numeracy 3

Recognises and interprets numerical data in quality criteria specifications.Uses appropriate mathematical formula to analyse numerical data.Uses a range of formal and informal mathematical language to contribute to satisfaction analysis.


BSBPMG511 Manage project scope

Core Skills Profile

Factors influencing the performance of managing project scope.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies, reads and interprets project documentation from a range of sources.

Writing 4

Develops and documents project authorisation procedures.Records expenditure authorisation levels using appropriate organisational formats.Records agreed project delegations and authorities using appropriate register and vocabulary for context.Develops and documents project boundaries, benefits, outcomes and outputs using formats and vocabulary appropriate for context. Develops and documents scope management plan using format, register and vocabulary appropriate to project. Documents scope management issues and recommended improvements using formats and language appropriate for context.


Asks questions and listens to responses to confirm authorisation procedures and confirm project governance arrangements.Negotiates project boundaries with relevant stakeholders using register and language appropriate to audience.Discusses project outcomes with relevant stakeholders using appropriate register, vocabulary and paralinguistic features.Asks questions and listens to responses to confirm stakeholder understanding, clarifying and paraphrasing as required.

Numeracy 3

Uses a range of formal and informal mathematical language to confirm project authorisation levels.Develops measurable project benefits, outcomes and outputs using appropriate formulae to calculate variables.Identifies and interprets mathematical information embedded in a range of project texts. Compares and contrasts costs associated with changes to scope.Calculates changes to timelines resulting from changes to scope.


BSBPMG512 Manage project time

Core Skills Profile

Factors influencing the performance of managing project time.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, reads and interprets project documentation from a range of sources. Reviews, interprets and analyses gathered data on project progress.Reviews, interprets and analyses data in a range of schedule performance documentation.

Writing 4

Drafts, develops and documents a detailed work breakdown structure. Develops detailed project timelines using charts and diagrams.Contributes to the development and documentation of schedule baseline. Records measurement and analysis of progress against schedule using appropriate tools and formats.Amends schedule baseline.Documents time management issues and recommended improvements using register, format and language appropriate to audience.


Consults with appropriate persons to determine how scheduling impacts on a range factors.Contributes to the development of the schedule baseline by presenting information, expressing opinion and responding to others’ opinions using language and register appropriate to audience.

Numeracy 4

Calculates time required and sequences project activities.Selects and interprets mathematical information embedded in project and organisational documentation.Selects from and uses a range of mathematical processes and problem solving strategies to estimate schedules, measure project progress and track deviance and calculate impact of proposed changes. Uses a combination of formal and informal oral and written mathematical language and representation to present project schedules, progress and adjustments.


BSBPMG513 Manage project quality

Core Skills Profile

Factors influencing the performance of managing project quality.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads and interprets standards, codes of practice, regulations, policies and procedures relevant to project.Reviews, interprets and analyses gathered data on project processes.Reviews and assesses performance against specifications.

Writing 4

Develops and documents project and product quality metrics using appropriate formats and language.Documents agreed quality requirements in project management plan.Documents quality assurance audit in accordance with organisational requirements.Amends quality assurance processes documented in project management plan.


Seeks information from stakeholders, asking questions to confirm and clarify as required.Listens strategically and systematically to stakeholder responses.Presents and explains quality requirements to project team and stakeholders. Seeks input from others using appropriate register, vocabulary and paralinguistic features.

Numeracy 4

Interprets numerical data embedded in standards, codes of practice, regulations, policies and procedures.Develops quality metrics for project and product output using a range of formal and informal mathematical language and symbolism to convey quality requirements.Compares numerical data against quality metrics and calculates variance selecting and using appropriate formulae.Reviews and modifies timelines and schedules in quality management plan.


BSBPMG514 Manage project cost

Core Skills Profile

Factors influencing the performance of managing project cost.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads and interprets work breakdown structure documentation, project management plan and other relevant organisational documentation.Reads and interprets information from a range of sources to estimate project costs.Reviews, compares and contrasts actuals to budget.Reviews, interprets and analyses organisational documentation including budgets, financial statements, reports and documented actions.

Writing 4

Drafts, develops and documents project budget using appropriate organisational formats and language for context.Develops and documents cost management plan using appropriate organisational formats. Drafts, develops and documents financial reports using appropriate format, register and language for audience.Develops and documents cost management review and improvements to processes.


Asks questions and listens to specific information to confirm and clarify understanding.Consults with others and seeks input using appropriate register, vocabulary and paralinguistic features.

Numeracy 4

Extracts and analyses mathematical information embedded in a range of texts. Compares and contrasts numerical data to estimate project costs.Selects and applies mathematical formulae and uses a range of written mathematical language and representation appropriate to organisational context. Extracts, comprehends and interprets mathematical data to monitor expenditure against budget.Uses appropriate formulae to analyse financial data, identify cost variations and evaluate alternative actions.Represents financial data in documentation and reports using appropriate mathematical language and symbolism.


BSBPMG515 Manage project human resources

Core Skills Profile

Factors influencing the performance of managing project human resources.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads and interprets project management plan and work breakdown structure documentation.Identifies, interprets and evaluates individual performance against criteria.

Writing 4

Documents personnel requirements for individual project tasks.Documents allocation of personnel.Develops and documents project role descriptions using appropriate format, register and vocabulary.Develops and documents training plans using organisational formats.Documents performance measurement of individuals using format, register and vocabulary appropriate to context.Document improvement actions taken and reported remedial action requests using appropriate formats. Documents identified human resource issues and recommended improvements.


Uses a range of persuasive techniques to support others and encourage performance.Negotiates with appropriate personnel using register, vocabulary and paralinguistics features appropriate to audience and context. Provides performance feedback to individuals and discusses actions required to improve using register, language and paralinguistic features to reach agreement.Facilitates individual and group discussion, presents information, listens and responds to input and suggestions from others.Uses appropriate register, vocabulary and paralinguistics features to defuse and manage conflict situations between individuals or within teams.

Numeracy 4

Extracts and interprets mathematical information in organisational documentation.Establishes performance measuring criteria to monitor individual performance and communicates this using a range of formal and informal mathematical language and representation appropriate to audience. .Analyses numerical performance data selecting and using appropriate formulae.


BSBPMG516 Manage project information and communication

Core Skills Profile

Factors influencing the performance of managing project information and communication.


Context


Text


Task complexity



Learning -


Reading 4

Reads and interprets project documentation.Reads and archives files in accordance with organisational conventions.

Writing 4

Develops and documents project information requirements using appropriate format and language.Develops and documents communication management plan using appropriate format, register and language for audience. Develops and documents project management information system procedures and processes.Reviews and modifies information validation processes.Records information and/or data in accordance with organisational policies and procedures.Develops and documents lessons learnt and recommendations for improvement using format, register and vocabulary appropriate for audience.


Discusses information and communication processes with stakeholders using appropriate register, vocabulary and paralinguistics features appropriate to audience. Asks questions, seeks input and listens strategically and systematically to responses.Consults with appropriate persons, offering opinions, seeking input from others and clarifying and paraphrasing as required to confirm understanding. .

Numeracy -



BSBPMG517 Manage project risk

Core Skills Profile

Factors influencing the performance of managing project risk.


Context


Text


Task complexity



Learning -


Reading 4

Reads and interprets standards, codes of practice, legislation, regulations and organisational policies and procedures.Reads and interprets information from a range of sources to identify and rank project risks.Reviews and analyses information to assess risk management effectiveness.

Writing 4

Documents project risks and their associated risk category using appropriate formats and terminology.Documents findings from risk analysis using appropriate format and terminology.Documents risk controls and treatments using appropriate format and terminology.Modifies and updates risk plan.Develops and documents identified risk management issues and recommended improvements using format, register and vocabulary appropriate for audience.


Discusses risk objectives and standards with stakeholders using appropriate register, vocabulary and paralinguistics features.Asks questions and listens strategically and systematically to responses.Facilitates discussion on risk priorities, presents information, seeks input from others and negotiates agreement with project client and stakeholders.Consults with appropriate persons to determine risk-treatment options using register, terminology and paralinguistic features appropriate to audience and context. Participates in project meetings, listening strategically, clarifying information and offering input.Asks questions and promotes discussion to identify changes that pose a risk to project.

Numeracy 4

Identifies, interprets and analyses numerical data to identify project risks.Uses formal and informal mathematical language to discuss and determine risk levels.


BSBPMG521 Manage project integration

Core Skills Profile

Factors influencing the performance of managing project integration.


Context


Text


Task complexity



Learning -


Reading 4

Reads and interprets a range of documents relevant to the establishment of the project.Reads and interprets information in organisational strategic plans and value and mission statements.Reads and interprets associated project plans to develop project management plan.Identifies and reviews project records.Reads and analyses information in a range of project reports.Reads and analyses documented analysis of the impact from change requests.

Writing 4

Prepares project initiation documentation using organisational proformas.Documents outcomes of negotiations on project objectives, outcomes and benefits.Drafts, develops and documents project charter using organisational proforma and appropriate register and terminology for audience.Drafts, develops and documents project management plan, logs and status reports using appropriate format, register and terminology for audience.


Facilitates discussion with relevant persons, presenting information, seeking input and negotiating agreement using register, vocabulary and paralinguistic features appropriate to audience and context.Discusses, negotiates and reaches agreement with others.Uses appropriate register, vocabulary and paralinguistics features to resolve conflict between individuals or within teams.

Numeracy 4

Identifies and interprets numerical data in analysis range of project documentation.Selects and uses relevant mathematical formulae to perform a range of calculations.Represents mathematical data in documentation and reports using appropriate mathematical language and symbolism.


BSBPMG601 Direct the integration of projects

Core Skills Profile

Factors influencing the performance of directing the integration of projects.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, interprets and analyses organisational and project documentation from a range of sources.Compares, contrasts and synthesises project plans and objectives.

Writing 5

Develops, drafts and documents program management plan for projects.Develops and documents project documentation including budgets, schedules and risks.Documents amendments to project documentation using appropriate organisational formats and technical vocabulary.Drafts, develops and documents written communication to public interest groups and media using register, structure and technical vocabulary appropriate to audience. Documents projects reports, evaluating benefits and making recommendations, using appropriate organisational formats, register and project specific vocabulary.


Presents information on project, using register, vocabulary and paralinguistics features appropriate to audience and clarifying and paraphrasing where required to maximise understanding. Presents information, discusses elements and negotiates project work cycles using register, vocabulary and paralinguistic features appropriate to audience and context. Listens strategically and systematically to others’ responses and records spoken information. Provides direction to others determining review requirements and negotiating milestones and timeframes.

Numeracy 4

Extracts, interprets and evaluates mathematical information embedded in organisational and project documentation.Calculates, compares and contrasts project budgets and resource requirements applying appropriate formulae.Uses a range of oral and written mathematical language and symbols to communicate project objectives, progress and results.


BSBPMG602 Direct the scope of a project program

Core Skills Profile

Factors influencing the performance of directing the scope of a project program.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, reviews and interprets project guidelines and organisational documentation.Identifies and interprets documents measuring project performance.

Writing 5

Develops, drafts and documents project authorisation recommendations using appropriate register, format and vocabulary for audience. Develops and documents project documentation detailing objectives, deliverables and resource requirements using appropriate organisational formats and technical vocabulary.Documents changes to scope and actions resulting. Develops program report, evaluating outcomes and making recommendations, using appropriate organisational formats, register and project specific vocabulary.


Consults with clients and stakeholders, seeking information and paraphrasing and clarifying as required. Presents information and negotiates outcomes, benefits and scope using register, vocabulary and paralinguistics features appropriate to audience and context.Listens strategically and systematically to others’ responses and records spoken information.

Numeracy 4

Extracts, interprets and evaluates mathematical information embedded in organisational and project documentation.Calculates, compares and contrasts project performance against targets applying appropriate formulae.Uses a range of oral and written mathematical language and symbols to communicate project objectives, progress and results.


BSBPMG603 Direct time management of a project program

Core Skills Profile

Factors influencing the performance of directing time management of a project program.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, reviews and interprets project and organisational documentation.Identifies and interprets documents measuring project performance.

Writing 4

Documents use of project management tools required by project managers. Documents project schedules using appropriate register, format and vocabulary for audience. Develops and documents project progress mechanisms using appropriate organisational formats and project management vocabulary.Documents amendments to schedule and approval for amendments. Documents analysis of effectiveness of time management processes and lessons learned using appropriate organisational formats, register and project specific vocabulary.


Presents information on project management tools, explains use and requirements using register, vocabulary and paralinguistic features appropriate to audience. Discusses project schedules with stakeholders, presenting information and negotiating agreement using register and vocabulary appropriate to audience. Presents project outcomes and lessons learned using register, vocabulary and paralinguistic features appropriate to audience.

Numeracy 4

Extracts, interprets and evaluates mathematical information embedded in organisational and project documentation.Calculates project activities, interdependencies and milestones applying appropriate formulae.Compares and contrasts project plans to progress measures, extracting and interpreting mathematical information and applying appropriate formulae.Uses a range of oral and written mathematical language and symbols to communicate project progress, outcomes and effectiveness of time management processes.


BSBPMG604 Direct cost management of a project program

Core Skills Profile

Factors influencing the performance of directing cost management of a project program.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads, interprets and analyses project budget documentation and cost management plans.Identifies, reviews and interprets project and organisational documentation.

Writing 4

Develops and documents program budget using appropriate organisational formats and terminology.Documents authorisation of budgets, cost management plans and program budget.Drafts, develops and documents cost management systems, variations and responses using appropriate register, format and vocabulary for audience.Seeks management approval for amendments to program budget using appropriate register, format and vocabulary for audience.Documents analysis of effectiveness of cost management systems and lessons learned using appropriate register, format and vocabulary for audience.


Discusses project budgets with project managers, presenting information and negotiating agreement using register and vocabulary appropriate to audience. Directs project managers using register, vocabulary and paralinguistic features appropriate to audience and context.

Numeracy 4

Extracts, interprets and evaluates mathematical information embedded in organisational and project documentation.Calculates program budget and cost management plans applying appropriate formulae.Compares and contrasts program budget to progress, measuring, extracting and interpreting mathematical information and applying appropriate formulae.Uses a range of oral and written mathematical language and symbols to communicate program progress, outcomes and effectiveness of cost management systems.Collects, represents, summarises and interprets financial data to evaluate effectiveness of cost management systems in overall program.


BSBPMG605 Direct the quality management of a project program

Core Skills Profile

Factors influencing the performance of directing the quality management of a project program.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, reviews and interprets project and organisational documentation.Identifies and interprets documents measuring project activities, product performance and quality measures.

Writing 4

Documents program quality criteria to project managers using appropriate register, format and vocabulary for audience. Documents analyses of quality inspections, identified issues and actions taken. Develops and documents quality management systems using appropriate format, structure and vocabulary for context. Documents analysis of effectiveness of quality processes and lessons learned using appropriate register, format and vocabulary for audience.


Consults with clients and stakeholders, seeking information and paraphrasing and clarifying as required. Presents information using register, vocabulary and paralinguistics features appropriate to audience and context.Directs others using register, vocabulary and paralinguistic features appropriate to audience and context. Listens systematically to others’ responses.

Numeracy 4

Extracts, interprets and evaluates mathematical information embedded in quality management documentation.Analyses results of quality inspections by calculating and applying appropriate formulae.Uses a range of oral and written mathematical language and symbols to communicate review of effectiveness of quality management systems.


BSBPMG606 Direct human resources management of a project program

Core Skills Profile

Factors influencing the performance of directing human resources management of a project program.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, reviews and interprets project and organisational documentation.Identifies and interprets documents measuring project performance. Reviews and interprets documentations measuring individual performance against established criteria.

Writing 4

Develops and documents authorisation protocols. Documents project responsibilities, agreed resource requirements and project structure.Documents recruitment, performance management and training processes established for project personnel using appropriate organisational formats and industry specific vocabulary.Documents review of individual performance against agreed criteria and resulting actions using appropriate organisational formats and industry specific vocabulary. Documents human resource management lessons learned and any resulting recommendations using appropriate register, format and vocabulary for audience.


Directs others using register, vocabulary and paralinguistic features appropriate to audience and context. Consults with stakeholders and organisational personnel, seeking information and paraphrasing and clarifying as required. Presents information and negotiates resource requirements using register, vocabulary and paralinguistics features appropriate to audience and context.Listens strategically and systematically to others’ responses. Negotiates agreement on recruitment required, performance management criteria and training using register, vocabulary and paralinguistic features appropriate to audience and context. Provides performance feedback, encourages improved performance and facilitates conflict resolution using appropriate register, vocabulary and paralinguistic features and in accordance with organisational policies and procedures.Negotiates achievement of program objectives acknowledging and resolving potentially conflicting perspectives.

Numeracy 3

Extracts, interprets and evaluates mathematical information in organisational and project documentation.Compares and contrasts performance against criteria.Uses a range of oral and written mathematical language and symbols to communicate.


BSBPMG607 Direct communications management of a project program

Core Skills Profile

Factors influencing the performance of directing communications management of a project program.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, reviews and interprets project and organisational documentation.Identifies and interprets documents measuring effectiveness of communication processes.

Writing 4

Develops and documents project information systems. Documents analysis of effectiveness of communication systems and lessons learned using appropriate register, format and vocabulary for audience.


Presents information to stakeholders using appropriate level of technical language and seeks input, asking clarifying questions, confirming and reiterating as required. Directs others using register, vocabulary and paralinguistic features appropriate to audience and context. Discusses information requirements and processes with stakeholders and organisational personnel and provides direction regarding information validation using register, vocabulary and paralinguistic features appropriate to audience and context.Listens strategically and systematically to others’ responses, noting key information. Presents communication processes to a range of audiences, adapting, reiterating, summarising and clarifying information to maximise understanding and participation.Discusses communication issues with relevant personnel, providing advice and support to resolve. Negotiates customer relationships, resolving conflict where required.

Numeracy 3

Extracts, interprets and evaluates mathematical information in organisational and project documentation.Compares and contrasts performance of communication processes against plan.Uses a range of oral and written mathematical language to communicate communication plans.


BSBPMG608 Direct risk management of a project program

Core Skills Profile

Factors influencing the performance of directing risk management of a project program.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, reviews and interprets project and organisational documentation.Reviews, interprets and analyses documentation measuring effectiveness of risk management systems.

Writing 4

Documents selection and modification of risk management tools. Develops written explanation of risk management plans and strategies using appropriate register, formats, and industry specific terminology for audience. Develops and documents risk management system using appropriate formats and terminology.Documents analysis of progress and any resulting responses.Documents authorisation of remedial actions.Documents analysis of effectiveness of risk management systems and lessons learned using appropriate register, format and vocabulary for audience.


Directs others using register, vocabulary and paralinguistic features appropriate to audience and context. Presents information to project managers and stakeholders using appropriate register and technical language and seeks input, confirming and reiterating as required.

Numeracy 4

Extracts, interprets and evaluates mathematical information in organisational and project documentation.Compares and contrasts risk management plans to progress, measuring, extracting and interpreting mathematical information and applying appropriate formulae.Uses a range of oral and written mathematical language and symbols to communicate risk management systems and effectiveness.


BSBPMG609 Direct procurement and contracting for a project program

Core Skills Profile

Factors influencing the performance of directing procurement and contracting for a project program.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, reviews and interprets project and organisational documentation and relevant legislation.Reviews, interprets and analyses documentation measuring effectiveness of procurement systems.

Writing 4

Documents selected procurement strategies, methods and management plans using organisational formats and industry specific terminology.Documents selection processes and criteria to perspective contractors using appropriate register, formats, and industry specific terminology. Records evaluation of perspective contractors’ responses.Documents directions for review of performance against contracts.Documents analysis of review, conflicts and/or variances identified and resulting actions.Documents analysis of effectiveness of procurement processes and lessons learned using appropriate register, format and vocabulary for audience.


Directs others using register, vocabulary and paralinguistic features appropriate to audience and context. Presents information to project managers and stakeholders using appropriate register and technical language and seeks input, confirming and reiterating as required. Discusses selection processes and criteria with others using register, vocabulary and paralinguistic features appropriate to audience.Facilitates negotiation of contractual terms and conditions in accordance with organisational policies and procedures and project objectives. Negotiates resolution of contractual conflicts facilitates agreement on actions to be undertaken.Facilitates analysis of procurement processes against project objectives using register, vocabulary and paralinguistics features appropriate to audience.

Numeracy 3

Extracts, interprets and evaluates mathematical information in organisational and project documentation.Compares and contrasts measurement of effectiveness of procurement processes to project objectives.Uses a range of oral and written mathematical language to communicate procurement processes and effectiveness.


BSBPRO301 Recommend products and services

Core Skills Profile

Factors influencing the performance of core skills in recommending products and services.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and understands product manuals and information sheets from industry recognised sources. Identifies and compares the features of different products and services by using product manuals and information sheets.Reads organisations’ marketing materials for products and/or services.Reads and interprets feedback from customer surveys. Reads and evaluates sales figures for products or services.

Writing 3

Develops a comparison list highlighting benefits of own organisation’s product or services compared to competitor’s products or services.Creates an electronic or hardcopy filing system to store product and/or service information.Writes letters of advice to customers and collects relevant supporting product and/or service information sheets.


Uses appropriate register, vocabulary and paralinguistics features when explaining the benefits and features of a product to a customer.

Numeracy 3

Ensures promotional costs of products or services meet budgetary restraints.Accesses and compares data to calculate the change in sales or revenue during corresponding promotional activities.


BSBPRO401 Develop product knowledge

Core Skills Profile

Factors influencing the performance of core skills in developing product knowledge.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies specific product information from a range of web-based and paper-based documents Reads product manuals, information sheets, marketing releases and reviews to gain an understanding of product purpose, uses, features, strengths and weaknesses and saleable benefits.Identifies and compares products between competitors using internet and other sources. Identifies and interprets product guarantee and warranty policies.

Writing 2

Writes a short text for a customer identifying product features and benefits.Develops a comparison list highlighting the benefits of own organisation’s product over competitor’s product.Documents comparison of organisational and competitors’ product including comparison of purpose, uses, features, strengths and weaknesses and saleable benefits.


Explains product guarantee, warranty and service support.Confirms customer understanding of guarantee, warranty and service support by questioning customer and listening to responses.Uses appropriate register, vocabulary and paralinguistics features when explaining the benefits and features of product to customers.Explains advantages and differences of organisation’s own product over that of competitors.

Numeracy 2

Uses basic calculations to determine and present price difference between products to a customer.Identifies compares and presents numerical data in product specifications to customer.


BSBPUR401 Plan purchasing

Core Skills Profile

Factors influencing the performance of core skills in planning purchasing.

Support

May work with an expert/mentor here support is available if requested (2)

Context


Text


Task complexity



Learning -


Reading 3

Identifies and analyses specifications of goods and services required.Reviews draft invitations to offer against purchasing methods and organisational procedures.Identifies and reviews organisation records.Identifies, accesses and extracts information from a range of sources.Compares and evaluates offer documents against purchasing requirements and organisational procedures.

Writing 3

Develops invitations to offer using organisational formats.Seeks written approval for invitations to offer from appropriate organisational personnel. Develops invitations to suppliers using appropriate register, structure and industry terminology.Lists shortlisted suppliers.Documents evaluation of suppliers against purchasing criteria and resulting recommendations.Seeks written approval for recommended suppliers from appropriate organisational personnel.


Asks questions to clarify and confirm specifications for goods and services. Seeks approval for invitations to offer using appropriate register, structure and industry terminology.Presents information in briefings using language appropriate to audience.Asks questions to clarify issues and seek further information from suppliers. Expresses opinion and responds to others’ opinions using appropriate levels of technical language according to audience. Presents information to support recommended suppliers.Seeks approval for recommendations using appropriate register, structure and industry terminology.

Numeracy -



BSBPUR402 Negotiate contracts

Core Skills Profile

Factors influencing the performance of core skills in negotiating contracts.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies, interprets and analyses documentation detailing issues with suppliers. Reviews and interprets documentation relating to arrangements with suppliers.Compares and contrasts information from a range of sources to ensure legality and correctness.

Writing 3

Develops written acceptance of offer to suppliers.Documents negotiated requirements between organisation and supplier using organisational formats.Develops draft contract, with legal assistance where required.Amends draft contract, if required.Seeks written approval to sign contracts from appropriate organisational personnel. Provides written information about contracts using appropriate register, structure and vocabulary.Documents non-acceptance of offers using organisational formats.


Offers advice and negotiates with suppliers using appropriate technical and industry specific language and adjusting register and paralinguistic features to demonstrate equity.Asks questions and listens strategically and systematically to responses.Negotiates issues and disagreements using appropriate register, structure and industry specific vocabulary to clarify organisational and legal requirements.Seeks assistance from legal specialists when required.Provides advice to organisational personnel about contract requirements using appropriate register structure and technical vocabulary according to audience.

Numeracy -



BSBREL401 Establish networks

Core Skills Profile

Factors influencing the performance of core skills in establishing networks.

Support


Context


Text


Task complexity



Learning -


Reading 3

Uses the internet and other sources to identify professional networks and associations.Reads newsletters and other documentation provided by professional networks and associations.Reads and interprets meeting agendas and minutes.

Writing 3

Completes documentation to join associations.Develops simple written texts to maintain contact with member’s networks and professional associations.Produces written documents to communicate issues, policies and practices of network and/or professional associations to a range of audiences.Creates and updates files and lists containing information on networks and associations.


Uses appropriate register, vocabulary and paralinguistic features when promoting benefits and opportunities.Participates in complex discussion to gain and share knowledge, solve problems and negotiate positive outcomes.Seeks and listens to feedback and specialist advice from colleagues and others.Explains advantages and opportunities resulting from relationships in networks and professional associations.Uses a range of listening techniques and persuasive responses to engage target audience.Reviews and monitors if participants’ verbal and non-verbal responses gauge involvement.

Numeracy 2

Identifies, compares and presents numerical data to members.


BSBREL402 Build client relationships and business networks

Core Skills Profile

Factors influencing the performance of core skills in building client relationships and business networks.

Support


Context


Text


Task complexity



Learning -


Reading 3

Uses the internet and other sources to identify business associations and professional development opportunities.Locates and reads correspondence from clients.Locates, reads and interprets information in customer profile records.Reads and understands organisational client service standards.Reads newsletters and other information provided by professional networks and associations.Reads and interprets meeting agendas and minutes.

Writing 3

Produces electronic and non-electronic correspondence in accordance with client requirements.Documents positive feedback to clients.Develops client satisfaction and feedback survey. Completes entrance documentation to join associations.Creates and updates files and lists containing information on networks and associations.Uses email, text, chat rooms or blogs to provide and receive information.


Uses appropriate register, vocabulary and paralinguistic features in discussion with clients.Uses a range of questioning and listening techniques to obtain and offer feedback.Identifies potential barriers to communication and negotiates with client to resolve.Participates in group discussions to build relationships and gain and share knowledge.

Numeracy 3

Identifies and checks numerical data in invoices, stock holdings and orders.


BSBRES401 Analyse and present research information

Core Skills Profile

Factors influencing the performance of core skills in the application of analysing and presenting research information.

Support


Context


Text


Task complexity



Learning 3

Develops and uses personal organisational systems to gather and organise information. Reflects on methods, assumptions and conclusions, and detects and corrects errors.Develops understanding of organisational protocols for gathering, storing and retrieving information.Transfers skills and knowledge to new research projects and new business technologies.

Reading 4

Reads and interprets research requirements and objectives, and organisational protocols for obtaining, organising and accessing information.Identifies, analyses and evaluates information from a range of sources and presented in a range of formats.Identifies and evaluates research strategies and data analysis methods.Reads, interprets and evaluates feedback.

Writing 4

Gathers, evaluates and integrates information from a range of sources and presents results using format that meets the needs of audience and purpose of text.Presents findings, recommendations and issues in report format using language, structure, style and register appropriate to audience.Produces report in accordance with organisational protocols.


Presents recommendations and issues using language appropriate to audience and following organisational conventions.Elicits feedback through constructive engagement in discussion.Expresses opinion and responds to others’ opinions using appropriate levels of technical language according to audience.

Numeracy 3

Reads and interprets numerical data from a range of sources.Presents numerical data in findings and recommendations.


BSBRES404 Research legal information using primary sources

Core Skills Profile

Factors influencing the performance of core skills in the application of researching legal information using primary sources.

Support


Context


Text


Task complexity



Learning 2

Develops understanding of organisational procedures for gathering, storing and retrieving information.

Reading 3

Identifies relevant sources of information.Identifies, accesses and extracts information from a range of sources.Analyses, evaluates and integrates relevant information.

Writing 3

Documents client requests according to organisational protocols.Copies and edits extracted information to meet client needs and in accordance with organisational protocols.Produces report using organisational procedures and proformas in language appropriate to client.Produces work requests in accordance with organisational protocols.Files reports in accordance with organisational protocols.


Listens to spoken explanation of client needs and relevant criteria.Asks questions and expresses opinion to resolve problems with designated persons.Asks questions to confirm client identity and right to receive information.Presents access problems and seeks solutions from designated person.

Numeracy -



BSBRES801 Initiate and lead applied research

Core Skills Profile

Factors influencing the performance of core skills in the application of initiating and leading applied research.

Support


Context


Text


Task complexity



Learning 3

Develops and uses personal organisational systems to lead applied research. Reflects on research ethics and factors affecting reliability and validity and selects techniques and tools based on findings. Transfers skills and knowledge to new research policies and procedures, techniques and technologies.

Reading 5

Identifies and evaluates research requirements and purpose.Collects, analyses and evaluates findings against research purpose and strategy.Identifies, analyses and evaluates research theories, methods, and data collection tools and techniques.Compares and contrasts specifications of technological tools and services and implications for data integrity.Reads and analyses research ethics and codes of conduct.Reads and interprets documents stipulating legal requirements for use of research data.

Writing 5

Develops detailed organisational policies and procedures for obtaining, organising and accessing information.Documents research hypothesis, strategy and methods detailing relevance to target group and within organisation. Documents research purpose, strategy and findings using language, structure, style and register appropriate to audience and in accordance with organisational conventions.Documents methods of collection and analysis of data.


Presents explanation of research policies and procedures to workplace colleagues adapting, reiterating, summarising and/or clarifying as required. Presents research purpose, methods and findings using language appropriate to a variety of audiences. Facilitates discussion of research findings, methods and future approaches to research.Uses appropriate register, technical vocabulary and paralinguistic gestures to maximise understanding.

Numeracy 4

Establishes criteria for data collection to maintain accuracy and to identify trends. Collects and records data, interprets results, identifies anomalies or errors and takes corrective action.


Uses a combination of written and oral mathematical language to discuss and explain processes results and implications of research methods and findings.Represents statistical system information and data in format appropriate to audience.


BSBRKG301 Control records

Core Skills Profile

Factors influencing the performance of core skills in controlling records.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads, identifies and categorises material.Interprets and assesses material using organisational measures to determine recording requirements.Reads, interprets and classifies records in accordance with system rules and organisational procedures.Reads and interprets requests or instructions related to records.Uses storage record system to identify, locate and track records.Conducts audit of records following organisational procedures.Reviews records and audit documentation for discrepancies.

Writing 3

Identifies and documents metadata for records in accordance with organisation and/or record system rules.Specifies title, description or other detail required by storage record system to register records.Completes documentation required for registering records.Modifies and updates documents using organisational formats.Documents discrepancies identified in audit using organisational format.


Listens to requests or instructions and responds using appropriate language.Asks questions to clarify and confirm understanding.Identifies and reports discrepancies or errors in financial records to appropriate organisational personnel.

Numeracy 3

Recognises and uses numerical systems associated with record storage systems. Recognises and compares numerical data in records during auditing process.


BSBRKG302 Undertake disposal

Core Skills Profile

Factors influencing the performance of core skills in disposing of records.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and identifies organisational policies and procedures for the disposal of recordsIdentifies, accesses and interprets data from a range of familiar sourcesUses storage record system to identify, locate, store and assess disposal status of recordsIdentifies and accesses organisational forms related to the transfer, ownership and destruction of records

Writing 3

Writes emails or notes to record system users informing them of records surveyDocuments record survey findings using organisational formatsCompletes organisational documentation required for the control, transfer and disposal of records


Informs users of record survey using language appropriate to audiencePresents findings on survey using language appropriate to audienceSeeks approval from appropriate person or body for record disposal actions

Numeracy 2

Records numerical data to identify records for disposalRecognises and uses numerical systems associated with record storage systems


BSBRKG303 Retrieve information from records

Core Skills Profile

Factors influencing the performance of core skills in retrieving information from records.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets information retrieval requestsUses storage record system to identify, locate and retrieve recordsIdentifies and reads organisational policies and procedures for the retrieval of recordsReads and checks documentation to determine security and access clearance permissions.Reads records to identify required information and masks remaining information.

Writing 3

Inputs information to identify and retrieve recordsCompletes documentation for retrieval of records in accordance with organisational proceduresPrepares and formats retrieved information to suit requirements of requester


Asks questions and listens to responses to confirm and clarify information retrieval requestsAsks questions to confirm access permissions in accordance with organisational proceduresProvides feedback to requester in accordance with organisational procedures

Numeracy 2

Recognises and uses numerical systems associated with record storage systems


BSBRKG304 Maintain business records

Core Skills Profile

Factors influencing the performance of core skills in maintaining business records.

Support


Context


Text


Task complexity



Learning -


Reading 3

Interprets and assesses information using organisational measures to determine recording requirements.Uses storage record system to identify, locate and maintain recordsReads and interprets information in business recordsIdentifies and reads organisational policies and procedures for maintaining business recordsReads and interprets requests for reports

Writing 3

Records and modifies control information for recording systemsInputs information to identify and retrieve recordsPrepares reports documenting outcomes of responses using organisational proformas and in accordance with organisational procedures


Asks questions to clarify and confirm requirements of report requestListens to specific information in spoken exchanges

Numeracy 2



BSBRKG305 Review recordkeeping functions

Core Skills Profile

Factors influencing the performance of core skills in reviewing recordkeeping functions.

Support


Context


Text


Task complexity



Learning -


Reading 4

Researches theories and principles related to recordkeeping and recordkeeping environmentsResearches factors that may influence present or future recordkeeping needsIdentifies and analyses organisational policies and procedures for recordkeepingIdentifies and evaluates information from a range of sources on current recordkeeping systems and practices

Writing 4

Seeks information from stakeholders, agents and users of records using appropriate text typesDocuments research findings using appropriate format, register, structure and vocabularyPrepares report documenting research findings and recommendations using appropriate register, structure and vocabulary


Participates in oral exchanges to identify needs of stakeholders, agents and usersAsks questions to clarify and confirm understanding and listens to responses

Numeracy 2



BSBRKG401 Review the status of a record

Core Skills Profile

Factors influencing the performance of core skills in reviewing the status of a record.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads and reviews criteria for reviewing records and formats.Reads, interprets and identifies records that meet review criteria. Uses storage record system to access information.Identifies and reads disposal authority and access and security conditions for records. Reads, analyses and compares appraisal reports of records. Reviews and analyses reports against criteria.Identifies and reads stakeholder contact details.

Writing 4

Develops and documents review criteria for records and formats.Documents records that meet review criteria and records disposal authority or access conditions using organisational formats.Reviews and documents recommended changes to record disposal authority and access conditions.Prepares appraisal report documenting review justification using appropriate register, structure and vocabulary.Provides information to, and requests feedback from, stakeholders in accordance with organisational protocols.Develops and documents new disposal authorities and access conditions for records using industry specific language and appropriate formats.Documents implementation issues.Documents and records implementation process and outcomes in business or recordkeeping systems.


Provides information to stakeholders using register, structure and technical language appropriate to audience.Seeks feedback from stakeholders using appropriate register, vocabulary and paralinguistic features.

Numeracy 3

Recognises and interprets numerical information relating to timeframes, dates and classification of records.Recognises and interprets numerical data in records.Recognises and uses numerical systems associated with record storage systems.


BSBRKG402 Provide information from and about records

Core Skills Profile

Factors influencing the performance of core skills in providing information from and about records.

Support


Context


Text


Task complexity



Learning -


Reading 4

Reads and interprets information retrieval requests.Identifies and reads organisational policies and procedures for the retrieval of records.Uses databases, indexes, microforms and storage record systems to identify and locate records.Reads records to identify required information and masks remaining information. Reads and interprets access restriction rules and guidelines for records.Reads and checks documentation to determine requester’s access category following organisational procedures.

Writing 3

Inputs information to identify and retrieve records.Provides information using appropriate language and in accordance with organisational conventions.Prepares and formats retrieved information to suit requirements of requester following organisational procedures.Records details of documents retrieved and locations.


Asks questions and listens to responses to confirm and clarify information retrieval requests.Explains difficulties in obtaining required information/records within timelines using language and register appropriate to audience.Engages in discussion and reaches agreement on timelines using language and register appropriate to audience.Asks questions and listens to responses to confirm requester’s access category.Provides information to requester in accordance with organisational conventions.

Numeracy 3

Recognises and interprets numerical information relating to timeframes, dates and classification of records.Recognises and interprets numerical data in records.Recognises and uses numerical systems associated with record storage systems.


BSBRKG403 Set up a business or records system for a small business

Core Skills Profile

Factors influencing the performance of core skills in setting up a business or records system for a small business.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, analyses and evaluates information in business documentation including organisational policies and procedures, and financial and activity reports.Identifies and interprets legislation and regulations relevant to the business. Researches information to evaluate types of business or record systems.Identifies and analyses data held by business.

Writing 4

Identifies and documents business activities and resources.Documents analysis of gathered business documentation and information.Develops and documents business rules for the creation, retention and disposal of records.Develops and documents procedures for using and maintaining business or record system.


Asks questions to clarify and confirm business operation and activities.Participates in oral exchanges to identify needs of business and users using appropriate register, and industry specific vocabulary.Discusses tasks and work procedures with colleagues and clients using appropriate register, vocabulary and paralinguistic features.Listens to specific information in spoken exchanges.

Numeracy 3

Reviews and analyses numerical data embedded in business documentation.Recognises and uses numerical systems associated with record storage systems. Compares and contrasts numerical data to identify appropriate business or record system for organisation.


BSBRKG404 Monitor and maintain business records in an online environment

Core Skills Profile

Factors influencing the performance of core skills in monitoring and maintaining business records in an online environment.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and reviews organisational recordkeeping, backup, recovery and disposal policies and procedures.Identifies, reads and interprets legislation relevant to online business transactions.Compares and contrasts information in records against organisational requirements stated in checklist.Uses storage record system to identify, locate, store, maintain and assess disposal status of records.Identifies and reads access and security status of records.

Writing 3

Develops a list of requirements for keeping records in an online environment.Reads and interprets information in records.Inputs information to create, identify and retrieve records.Records and modifies control information for recording systems.


Asks questions to clarify and confirm organisational procedures and risk management requirements for storing online information.Asks questions to clarify and confirm requirements for recording online business transactions.Listens to specific information in spoken exchanges.

Numeracy 3

Identifies numerical data embedded in records and policies and procedures.Recognises and uses numerical systems associated with record storage systems.


BSBSLS407A Identify and plan sales prospects

Core Skills Profile

Factors influencing the performance of core skills in identifying and planning sales prospects.

Support


Context


Text


Task complexity



Learning 3

Develops and uses personal organisational systems to gather and organise information.

Reading 4

Reads emails, faxes and other written texts.Gathers and analyses information from a range of sources to identify prospecting methods, criteria for qualifying leads and developing individualised sales plans.Reviews and evaluates data management systems. Reads and interprets software instructions and functionality guides to use technology to maintain records and databases.

Writing 4

Documents individual work plan to maximise efficiency. Creates mailing lists and email groups.Documents prospecting methods, criteria for qualifying leads and sales plan.Writes and sends emails, faxes and other written texts in accordance with organisational conventions.Documents individualised sales plan including goals and quotas.Documents agreed upon communication structures with clients and supervisors.Creates and inputs prospect information into a database.Refines database to meet requirements.Uses appropriate software to organise and record sales data and generate reports.


Presents description of products and services to new and existing clients extracting relevant information based on understanding of client needs, clarifying reiterating and summarising where required.Uses telephone and face to face discussion with potential customers to promote and sell business services and products.Delegates tasks and explains work required to sales team, adapting language to suit audience needs.

Numeracy 3

Reads and interprets numerical data from a range of sources to determine potential for sales.Sets numerical measures in sales plan.Presents data in a sales report and uses appropriate graph format to represent data.Enters numerical data and applies formulae according to task requirements.Develops timeframes for works tasks and monitors and adjusts where necessary.


BSBSLS408 Present, secure and support sales solutions

Core Skills Profile

Factors influencing the performance of core skills in presenting, securing and supporting sales solutions.

Support


Context


Text


Task complexity



Learning 3

Develops and uses personal organisational systems to gather and organise information.

Reading 4

Identifies and compares and contrasts information from a range of sources on a range of products and services. Reads written feedback received from customers.Compares and contrasts information from a range of sources about sales strategies and presentation and delivery methods.Reviews presentation aids, materials and techniques from a range of sources and selects those appropriate to the target audience.Reads and understands the terms and conditions of finance arrangements.

Writing 4

Develops a comparison list highlighting the benefits of own organisation’s product or services over competitor’s products or services.Creates an electronic or hardcopy filing system to store product and/or service information.Writes and sends emails, faxes and other written texts.Identifies and completes documentation associated to sales in accordance with organisational proformas.


Uses appropriate register, technical vocabulary and paralinguistic gestures in interactions with customers.Uses a range of listening and questioning techniques, and persuasive responses during delivery of presentation to respond to, and engage audience.Monitors and interprets non-verbal responses to presentation.Uses sales techniques to negotiate and complete sales.Seeks feedback from buyer after sale to provide technical advice, develop loyalty and promote future sales.

Numeracy 3

Compares and contrasts numerical data to provide advice to customer.Reads and interprets numerical data in financing arrangements.Enters numerical data and applies formulae according to task requirements.Calculates discounts on products and services.


BSBSMB301 Investigate a micro business proposal

Core Skills Profile

Factors influencing the performance of core skills in investigating a micro business proposal.

Support


Context


Text complexity

Routine textsMay include some unfamiliar elementsIncludes some specialised vocabulary (3)

Task complexity



Learning -


Reading 4

Reads and reviews information from a range of sources.Identifies potential customers and markets needs associated with a business idea. Identifies characteristics of potential customers associated with a business idea.Reads and interprets information from a range of sources to identify new and emerging markets and their features. Identifies and interprets codes of practice, policies and guidelines associated to business idea.Identifies expected market growth or decline and associated risk factors.Identifies projected changes in population, economic activity, availability of resources and other factors that impact on business ideas.

Writing 4

Gathers and organises information to enable review.Lists business ideas and opportunities and related products and services.Documents research using appropriate terminology.Documents details of existing markets and new and emerging markets relevant to the business ideas.Documents factors that may impact on business ideas using structure and cohesive devices to show interrelationships.


Participates in discussion, asks questions and listens to responses.Uses appropriate register, vocabulary and paralinguistic features to encourage discussion.Uses a range of listening techniques and encouraging responses to seek detailed information from a range of people.Seeks information from a range of sources using language and register appropriate to audience and context of inquiry.

Numeracy 3

Recognises numerical data in statistical information.Compares and contrasts numerical information to identify trends.


BSBSMB302 Develop a micro business proposal

Core Skills Profile

Factors influencing the performance of core skills in developing a micro business proposal.

Support


Context


Text complexity


Task complexity



Learning -


Reading 4

Researches, identifies and organises information from a range of sources.Identifies and interprets codes of practice, policies and guidelines associated with business ideas.Identifies infrastructure requirements, economic activity, availability of resources and other factors that impact on business ideas.Evaluates information from a range of sources to determine risks and viability of business ideas.

Writing 4

Documents evaluation using appropriate format, register, structure and vocabulary.Documents risks associated to the business ideas.Lists personal skills and attributes appropriate to the development of business ideas.Develops a description of the business idea using language and terminology appropriate to audience.Summarises information about intended customers and market, predicted costs and income, processes or operations and required resources, skills and abilities using appropriate terminology.Develops a list of key stakeholders and information requirements of each.Prepares information using language and terminology appropriate to audience and context.



Numeracy 3

Recognises numerical data in statistical information.Compares and contrasts numerical data to identify business idea viability.


BSBSMB303 Organise finances for the micro business

Core Skills Profile

Factors influencing the performance of core skills in organising finances for the micro business.

Support


Context


Text complexity


Task complexity



Learning -


Reading 3

Identifies and understands a range of financial documents relating to incoming and outgoing costs, loans and financial assets.Researches, identifies and organises information from a range of sources.Identifies and reviews data in financial records.Identifies and compares information from source documents provided by professionals.Identifies and compares sources of finance.

Writing 4

Documents financial situation including debt, assets and incoming and outgoing costs using appropriate formats and terminology.Documents first year cash flow budget.Takes notes of key information provided by professionals using appropriate terminology.Completes loan documentation.


Seeks information using appropriate register and terminology.Engages in discussion, asks questions and listens to responses to gain knowledge of financial situation.Seeks advice from appropriate persons on GST, finance requirements, insurance and tax implications associated to the business.

Numeracy 4

Reads and interprets numerical data in financial documents.Calculates value of assets and monies using appropriate formulae. Calculates and compares and contrasts costs of establishing and running business and estimated income generated, applying appropriate formulae where required.Uses a combination of formal and informal mathematical language and general language including some specialised mathematical symbolism, abbreviations, terminology and representation.Estimates borrowings required to establish and run the business using appropriate formulae. Recognises and enters numerical data in financial records.Calculates financial performance of business using appropriate formulae.Reviews and analyses numerical data to establish financial viability of business.


BSBSMB304 Determine resource requirements for the micro business

Core Skills Profile

Factors influencing the performance of core skills in determining resource requirements for the micro business.

Support


Context


Text complexity


Task complexity



Learning -


Reading 4

Reads and understands information in business plan.Researches, identifies and organises information from a range of sources.Reads and evaluates information on the hire, lease and purchase of resources used in the business.Reads and interprets manufacturer installation instructions and user guide.Reads and interprets relevant legislation and codes of practice related to resources used in the business.

Writing 4

Develops a list of resources and quantities required by the business.Requests information from suppliers and experts using appropriate terminology and register for audience.Develops and documents procedures for installing, using, monitoring and maintaining equipment and/or software.Develops and documents processes for ordering, receiving, storing and delivering resources.Develops and documents processes for recruiting, inducting and supervising personnel.


Engages in discussion with suppliers and stakeholders, presenting information, asking questions and listening to responses using language and terminology appropriate to audience.Negotiates the supply of resources from suppliers and/or service providers.

Numeracy 4

Compares and contrasts numerical data to identify resource quantities.Compares, contrasts and evaluates risks and costs of resource acquisition options.Recognises numerical data in manufacturer installation, user and maintenance guides.Uses numerical data in the design of a stock storage system.


BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business

Core Skills Profile

Factors influencing the performance of core skills in complying with regulatory, taxation and insurance requirements for the micro business.

Support


Context


Text complexity


Task complexity



Learning -


Reading 4

Identifies and interprets legislation, codes of practice, regulations and standards relating to the establishment and operation of the business.Reads and understands information relating to codes of practice, regulations and standards.Researches and identifies appropriate business advisors and sources of advice.Reviews and evaluates written advice and procedures against the requirements of legislation, standards and codes of practice. Reads and understands insurance policy terms and conditions.

Writing 3

Develops a list of legislation, codes of practice, regulations and standards relevant to the establishment and operation of the business.Develops a list of appropriate business advisors and sources of advice.Completes documentation to apply for business registration and meet other regulations. Completes documentation to apply for insurance.


Explains to advisors the operation and services provided by the business using appropriate terminology. Engages in discussion with specialists, presenting information, asking questions and listening to responses Asks questions to clarify and confirm understanding.

Numeracy 3

Compares and contrasts numerical data to identify insurance requirements.Uses a combination of formal and informal mathematical language and general language to discuss compliance.


BSBSMB401 Establish legal and risk management requirements of a small business

Core Skills Profile

Factors influencing the performance of core skills of establishing legal and risk management requirements of a small business.

Support


Context


Text


Task complexity



Learning -

No specific learning requirement evident.

Reading 4

Identifies and interprets information from a range of sources to investigate legal and regulatory requirements. Reviews procedures to assess relevance and applicability. Reads and interprets documentation relating to Work Health Safety, environmental and registration requirements and taxation requirements. Reviews organisational progress documentation to assess provision of goods and services. Reads and interprets procurement documentation, contracts and insurance documents.

Writing 4

Develops and documents compliance procedures using organisational formats.Develops and documents systems relating to legal rights and responsibilities, Work Health and Safety, and environmental and taxation requirements.Maintains and updates business records.Documents assessment of provision of goods and services and identified areas of non-compliance. Seeks legal advice using appropriate register, structure and technical vocabulary. Documents contractual arrangements using appropriate formats.


Seeks information from professionals on contractual arrangements, taxation and business liabilities. Presents information sequentially using relevant terminology and listens strategically and systematically to responses.Negotiates contractual arrangements using appropriate register, structure and terminology for audience and context.

Numeracy 4

Reviews and analyses numerical data embedded in insurance documentation, contracts and taxation documents. Compares and contrasts numerical data to identify areas of non-compliance.Calculates costs and compares costing options in contracts and insurance and taxation documentation.


BSBSMB402 Plan small business finances

Core Skills Profile

Factors influencing the performance of core skills in planning small business finances.

Support


Context


Text


Task complexity



Learning 3


Reading 4

Reads and interprets information from a range of organisational sources to identify costs. Reviews and analyses profit statements and other financial documentation.Reviews and interprets business plan and legal documentation.Analyses and assesses information from a range of sources about sources of finance and conditions, compared to business requirements.

Writing 4

Documents costs and pricing strategies associated with production of goods and services using appropriate organisational formats and financial terminology.Develops and documents profit statement and financial goals using organisational formats and financial terminology.Documents identification of working capital and asset requirements and strategies. Develops and documents cash flow projections and capital investment requirements using organisational formats and financial terminology.Documents results of investigations into sources of finance, terms and strategies.


Seeks information from individuals using appropriate register, vocabulary and paralinguistics features. Explains requirements, clarifying and paraphrasing as required to ensure understanding. Listens to information and asks questions to clarify information provided.

Numeracy 4

Gathers, extracts and evaluates financial information embedded in a range of texts.Selects from and applies a range of mathematical processes and problem solving strategies to calculate costs and targets, and identify business strategies. Uses a range of formal and informal mathematical language and symbols to communicate financial data and seek financial information from others.


BSBSMB403 Market the small business

Core Skills Profile

Factors influencing the performance of core skills in marketing the small business.

Support


Context


Text


Task complexity



Learning 3

Researches customer requirements to identify areas for improvement.

Reading 4

Reads and analyses a range of organisational documentation.Reads and interprets information from a range of sources to identify marketing strategies that are ethical and culturally appropriate. Reads and analyses data from a range of sources to evaluate distribution channels, levels of service and marketing strategies. Reviews marketing and budgetary documentation to plan promotional activities. Reads and analyses performance data to evaluate effectiveness of marketing strategies. Reads and interprets information from a range of sources to monitor trends in market and identify improvements.

Writing 4

Develops and documents marketing objectives and strategies using organisational formats and industry specific terminology. Documents evaluation of promotional activities and assessment of marketing mix using appropriate structure and vocabulary.Develops marketing brief using register, structure and terminology appropriate to audience. Documents plan of promotional activities using appropriate layout and industry specific terminology. Seeks customer feedback using appropriate register, structure and vocabulary.Documents monitoring of market trends and customer requirements.


Asks questions to gather information, clarifying and paraphrasing as required.Listens to responses and notes specific information.Presents information for marketing brief using register, structure and vocabulary appropriate to audience. Presents information, offers ideas and seeks others’ ideas to improve marketing performance. Asks questions to elicit feedback on client’s satisfaction.Expresses opinion and responds to others’ opinions using language and register appropriate to audience.

Numeracy 4

Identifies and analyses numerical data from a range of organisational texts to identify product mix, volumes and pricing. Uses and applies a range of calculation methods to evaluate costings and benefits.


Uses a range of formal and informal mathematical language and symbols to communicate data and seek information from others. Compares and contrasts numerical data to select promotional activities and monitor effectiveness.


BSBSMB404 Undertake small business planning

Core Skills Profile

Factors influencing the performance of core skills in undertaking small business planning.

Support


Context


Text


Task complexity



Learning -

No specific learning requirement evident.

Reading 4

Reads and interprets information from a range of sources to identify elements of a business plan. Identifies appropriate sources and analyses information from a range of texts to identify legal requirements, market data, finance options and specialist services available.Analyses production plans and other organisational documentation to identify staffing requirements.Identifies and reviews information about key people.Identifies appropriate information sources and analyses risk management strategies and contingency plans.

Writing 4

Develops and documents business goals and objectives using organisational formats and industry specific terminology.Documents identification of finance options, marketing strategies, production goals, staffing requirements and specialist services using appropriate organisational formats and industry terminology. Documents research into key people.Documents risk management research and contingency plan using appropriate organisational format and terminology.


Asks questions to gather information, clarifying and paraphrasing as required.Listens to responses and notes specific information.Presents information, offers ideas and seeks others’ ideas to improve marketing performance Expresses opinion and responds to others’ opinions using language and register appropriate to audience.

Numeracy 3

Extracts and interprets numerical data from a range of sources.Uses and applies a range of methods to calculate, and compare and contrast costs.


BSBSUS201 Participate in environmentally sustainable work practices

Core Skills Profile

Factors influencing the performance of core skills in participating in environmentally sustainable work practices.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies reads and compares information from a range of sources about resource efficiency. Identifies and reads workplace procedures and plans.

Writing 2

Documents current use of resources. Names files for reference.Completes documentation using workplace formats.


Asks questions and listens to responses to clarify understanding.Reports hazards and breaches using terminology and register appropriate to audience. Offers improvement suggestions.

Numeracy 2

Recognises and interprets numerical information.Uses some formal and informal mathematical language to discuss sustainability.


BSBSUS301 Implement and monitor environmentally sustainable work practices

Core Skills Profile

Factors influencing the performance of core skills in implementing and monitoring environmentally sustainable work practices.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, reads and interprets regulations, workplace procedures, processes and strategies. Identifies and interprets sustainability information and alternatives from a range of sources.Identifies and reads about sustainability tools and techniques. Reviews and evaluates workplace strategies and improvement plans.

Writing 4

Documents current use of resources and purchasing strategies. Seeks input from specialists using register and terminology appropriate for audience. Documents targets, use of tools, techniques and strategies and improvement plans.Documents progress to targets using appropriate formats, register and terminology for audience and context.


Seeks input from stakeholders, personnel and specialists, encouraging ideas, input and suggestions.Asks questions and listens to responses to clarify and confirm understanding.Listens strategically and systematically to input and offers suggestions. Presents targets, strategies and suggestions using appropriate register and terminology for audience and context. Encourages suggestions and improved practices using appropriate register, vocabulary and paralinguistic features for audience. Presents reports on progress and promotes successful strategies.

Numeracy 3

Interprets and comprehends mathematical information partly embedded in a range of texts.Uses a variety of mathematical processes to set targets, calculate costs and report on progress to target. Uses a combination of both formal and informal mathematical language to discuss sustainable work practices.


BSBSUS501 Develop workplace policy and procedures for sustainability

Core Skills Profile

Factors influencing the performance of core skills in the application of implementing and monitoring environmentally sustainable work practices

Support

Little or no supportInitiates support from own resources (5)

Context

Range of contexts including some that are unfamiliar (4)

Text

Complex textsEmbedded information Specialised vocabulary (4)

Task complexity

Complex tasks analysis involving application of a number of processes (4)


Learning -


Reading 4

Reads, analyses and interprets texts describing new work practices and policies, evaluates texts and makes recommendations based on meaning derived.Compares and contrasts information from a variety of sources about environmental planning and policy.Analyses, compares and contrasts information from a range of texts (including visual texts) and identifies interrelationships of data.

Writing 4

Documents outcomes and provides feedback to key personnel and stake holders in a range of appropriately formatted texts.Prepares data for key personnel and stake holders including environmental strategies and policy recommendations.Composes instructions for those involved in implementing policy detailing outcomes expected, activities to be undertaken and allocation of responsibilities.Develops policy demonstrating understanding of interrelationship between recommendations, organisational requirements and environmental legislation.Modifies policy and procedure documentation.


Uses a range of persuasive responses to develop support for policy recommendations from key personnel and stake holders and demonstrates an understanding of different perspectives.Chooses appropriate language to present data, recommendations and policy to a variety of groups.Provides sequences of technical instructions to those implementing policy to ensure understanding and avoid problems. Actively participates in group discussions about implementation of new policies relating to sustainability practices. Listens strategically and records information when consulting stake holders and key personnel during policy development process.Facilitates discussions with key personnel to communicate procedures required to implement sustainability policy.

Numeracy 4

Monitors measurements of chemicals according to OHS policy and environmental legislation.


Collects, records and Interprets data to make recommendations based on cost, effectiveness and timeliness.Represents statistical information and data collected from records to identify trends.


BSBWHS201 Contribute to health and safety of self and others

Core Skills Profile

Factors influencing the performance of core skills in contributing to the health and safety of self and others.

Support


Context


Text complexity


Task complexity



Learning -


Reading 3

Reads and interprets safety procedures, instructions and checklists. Identifies and interprets organisational work health safety procedures, reports and instructions.

Writing 2

Completes a range of WHS texts using appropriate organisational formats.


Presents information about hazards using appropriate register and vocabulary to appropriate personnel. Presents information and listens to responses with organisational personnel.Asks questions to clarify and confirm understanding.Participates in WHS activities using appropriate register, vocabulary and paralinguistic features.

Numeracy -



BSBWHS301 Maintain workplace safety

Core Skills Profile

Factors influencing the performance of core skills in maintaining workplace safety.

Support


Context


Text complexity


Task complexity



Learning -


Reading 3

Accesses and identifies work health safety information from a range of sources.Reads and interprets work health safety acts, regulations and codes of practice.Identifies and reviews methods of assessing risk assessments and criteria for evaluation.Identifies and reviews workplace procedures and records to identify information relevant to risk control.

Writing 3

Documents WHS information for colleagues and others using appropriate register and industry specific vocabulary. Completes a range of organisational WHS formats to identify hazards and assess risks using appropriate register and vocabulary.


Presents WHS information to work team using register and language appropriate to audience. Presents information about hazards and risk assessment using appropriate register and industry specific vocabulary. Asks questions to clarify and confirm understanding.Offers opinion and seeks others’ opinions.Uses a range of persuasive responses with individuals and groups to encourage participation in WHS activities.

Numeracy -



BSBWHS302 Apply knowledge of WHS legislation in the workplace

Core Skills Profile

Factors influencing the performance of core skills in the application of WHS legislation in the workplace.

Support


Context


Text complexity


Task complexity



Learning 3

Identifies and evaluates information or training sessions to update knowledge.

Reading 3

Identifies and interprets work health safety acts, regulations and codes of practice.Identifies and interprets organisational work health safety processes and policies documents.Accesses and identifies work health safety information from a range of sources.

Writing 2

Completes a range of formatted texts using organisational formats.Writes short emails or notes to others.


Listens and responds to enquiries.Provides information and/or advice using language appropriate to audience.Ask questions to clarify and confirm understanding.

Numeracy -



BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control

Core Skills Profile

Factors influencing the performance of core skills in participating in WHS hazard identification, risk assessment and risk control.

Support


Context


Text complexity


Task complexity



Learning -


Reading 3

Accesses and identifies work health safety information from a range of sources.Reads and interprets work health safety acts, regulations and codes of practice.Identifies and reviews methods of assessing risk assessments and criteria for evaluation.Identifies and reviews workplace records to identify information relevant to risk control.

Writing 3

Completes a range of organisational WHS formats to identify, report and record hazards and assess risks using appropriate register and vocabulary.Documents hazard identification information for colleagues and others. Contributes to implementation and evaluation plan and provides information about plan to others using appropriate register and industry specific vocabulary.


Presents information about hazards and hazard identification methods using appropriate register and industry specific vocabulary to organisational personnel. Presents WHS information to individuals and groups using appropriate levels of technical language according to audience. Ask questions to clarify and confirm understanding.Offers opinion and seeks others’ opinions to develop an implementation and evaluation plan.Uses a range of persuasive responses with individuals and groups to develop encourage participation in WHS activities.

Numeracy -



BSBWHS304 Participate effectively in WHS communication and consultation processes

Core Skills Profile

Factors influencing the performance of core skills in the application effectively participating in WHS communication and consultation processes.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies and interprets work health safety acts, regulations and codes of practice.Identifies and interprets organisational work health safety processes and policies documents.Accesses and identifies work health safety information from a range of sources.

Writing 4

Develops a list of barriers to effective work health safety consultation and participation processes.Documents duties, rights and responsibilities of individuals and groups in the work health safety consultation process using language appropriate to audience. Documents discussion and outcomes of work health safety meetings in accordance with workplace procedures.Writes and sends emails, faxes and other written texts in accordance with organisational conventions.


Asks questions and promotes discussion to identify barriers to effective work health safety consultation and participation processes.Provides information to individuals and groups using appropriate levels of technical language according to audience. Participates in meetings by listening, presenting information and encouraging other members to contribute.Presents outcomes of meetings using language appropriate to audience.

Numeracy -



BSBWHS305 Contribute to WHS issue resolution

Core Skills Profile

Factors influencing the performance of core skills in contributing to WHS issue resolution.

Support


Context


Text complexity


Task complexity



Learning -


Reading 3

Identifies, reads and interprets WHS acts, regulations, codes of practice and workplace policies and procedures.Reviews organisational documents to identify appropriate personnel. Identifies and reviews workplace records and other documents to identify WHS issues.Identifies and reviews documentation explaining issue resolution techniques.Reviews information from a range of sources to identify external personnel to assist with issue resolution. Reviews WHS records and organisational documentation to identify outcomes.

Writing 3

Completes a range of organisational WHS formats to identify and record issues.Documents information about issue resolution. Provides written clarification of workplace procedures and processes to colleagues. Provides written summary of issue resolution process and outcomes to others using appropriate register and industry specific vocabulary. Updates WHS records using appropriate organisational formats.


Asks questions to identify WHS issues, and clarify and confirm understanding.Presents WHS information to individuals and groups using register and vocabulary appropriate to audience. Engages in discussion and listens to opinions of others using appropriate register, vocabulary and paralinguistic features.Offers opinion and seeks others’ opinions to resolve WHS issues.Uses a range of communication techniques, adjusting register, grammatical structures and vocabulary with colleagues to resolve WHS issues and communicate results. Discusses WHS issues with external personnel to engage their support. Presents results of WHS issue resolution using register and language appropriate to audience.

Numeracy -



BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Core Skills Profile

Factors influencing the performance of core skills in implementing and monitoring WHS policies, procedures and programs to meet legislative requirements.

Support


Context


Text complexity


Task complexity



Learning -


Reading 4

Identifies, interprets and analyses WHS legislation and compliance documentation from a range of sources.Identifies and reviews organisational documentation including WHS records.

Writing 4

Documents information about WHS legislation, regulations, codes of practice, organisational WHS policies, procedures and programs and hazards identification and risk assessment using structure, register and language appropriate to audience.Records issues and actions taken using appropriate WHS formats.Records identified training needs, provision of training and associated costs.Documents identification of hazards and assessment of risks.Reports monitoring of risk controls and suggested improvements.Maintains WHS records using appropriate register and vocabulary.


Presents information and seeks information from others using appropriate register, vocabulary and paralinguistic features. Provides information on WHS requirements, legal obligations and organisational requirements varying register, structure and level of technical vocabulary to suit audience. Discusses training requirements and arrangements, clarifying and confirming as required. Uses a range of interpersonal skills to provide coaching and mentoring to teams and individuals to meet identified WGS training needs.

Numeracy 3

Calculates and compares costs of training options.Selects from and applies a variety of mathematical processes to identify hazards and monitor risk control procedures.


BSBWHS402 Assist with compliance with WHS laws

Core Skills Profile

Factors influencing the performance of core skills in assisting with compliance with WHS laws.

Support


Context


Text complexity


Task complexity



Learning -


Reading 4

Identifies and interprets WHS legislation and compliance documentation from a range of sources.Identifies, reviews and assesses organisational documentation including policies, procedures and processes.

Writing 4

Documents advice provided about duties, rights and obligations. Drafts, documents and updates workplace policies, procedures and processes in accordance with WHS compliance requirements. Seeks legal advice from relevant experts using appropriate register and vocabulary for audience and context.


Presents information and seeks information from others using appropriate register, vocabulary and paralinguistic features. Provides advice on WHS requirements and legal obligations varying register, structure and level of technical vocabulary to suit audience. Seeks legal advice using appropriate register, structure and technical language.Provides information on WHS principles and regulators’ roles varying register, structure and level of technical vocabulary to suit audience. Facilitates staff training on compliance requirements, providing sequenced instructions and facilitating discussion to clarify information.Discusses changes to workplace policies, procedures and processes to achieve compliance.

Numeracy -



BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes

Core Skills Profile

Factors influencing the performance of core skills in contributing to implementing and maintaining WHS consultation and participation processes.

Support


Context


Text complexity


Task complexity



Learning -


Reading 4

Identifies and interprets WHS legislation and compliance documentation from a range of sources to identify roles, duties, rights and responsibilities.Identifies and reads documentation to identify WHS consultation processes.Reviews documentation from a range of sources to identify training completed and training required.

Writing 4

Documents identified roles, duties, rights and responsibilities using format and language appropriate to audience. Drafts and documents WHS consultation processes using appropriate register and vocabulary for audience.Documents training requirements identified using appropriate organisational formats.Records training provided including attendance and outcomes using appropriate organisational formats.Documents identified barriers and develops and documents processes implemented to overcome barriers.


Presents information WHS roles, duties, rights and responsibilities, and seeks information from others using appropriate register, vocabulary and paralinguistic features. Provides information on WHS consultation processes varying register, structure and level of technical vocabulary to suit audience. Presents ideas, shares information with others and encourages them to participate in WHS consultation processes.Asks questions and promotes discussion to identify training requirements and barriers to WHS consultation processes.Facilitates staff training on compliance requirements, providing sequenced instructions and facilitating discussion to clarify information.

Numeracy -



BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control

Core Skills Profile

Factors influencing the performance of core skills in contributing to WHS hazard identification, risk assessment and risk control.

Support


Context


Text complexity


Task complexity



Learning -


Reading 4

Identifies and interprets information about workplace hazards and risk controls from a range of sources. Identifies and interprets organisational policies, procedures and processes.Identifies and interprets WHS acts, regulations, codes of practice and guidelines. Identifies and reads documentation from a range of sources to identify techniques, tools and processes for hazard identification, risk assessment and risk control. Reviews organisational data to monitor and evaluate risk control plan.

Writing 4

Documents information gathered on workplace hazards and risk controls.Drafts and documents contribution to WHS compliance.Documents information and advice on hazards, risk assessment and risk controls using appropriate register and vocabulary for audience.Documents application of, and results of, hazard identification, risk assessment and risk controls. Documents contribution to development of risk control plan using appropriate organisational formats and industry specific vocabulary. Documents contribution to evaluation of risk controls using appropriate register and vocabulary for audience.


Presents information on hazard identification, risk assessment and risk controls using appropriate language to suit audience.Asks questions to gather information required and listens systematically to gather data.Provides advice on hazards varying register, structure and level of technical vocabulary to suit audience. Engages in discussion with individuals and/or groups to apply techniques, tools and processes for hazard identification and risk control.Offers opinions and seeks others’ opinions using appropriate register, technical vocabulary and paralinguistic gestures for audience.

Numeracy -



BSBWHS405 Contribute to implementing and maintaining WHS management systems

Core Skills Profile

Factors influencing the performance of core skills in contributing to and maintaining WHS hazard management systems.

Support


Context


Text complexity


Task complexity



Learning -


Reading 4

Identifies and interprets WHS policy and legislation.Identifies and interprets organisational procedures.Identifies and reads documentation from a range of sources to identify evaluation processes and methods.

Writing 4

Drafts and documents contribution to development of WHS policy and promotion of the policy.Seeks contribution of others using appropriate organisational formats, register and level of technical vocabulary for audience. Produces written documentation explaining application of WHS policy to job roles. Contributes to drafts and documentation of WHSMS plan using appropriate organisational formats, register and industry specific languageDocuments information and advice on WHSMS plan and evaluation of performance to plan.


Presents information on WHS policy using appropriate levels of technical language according to audience. Asks questions to gather information required and listens systematically to gather data.Presents information, offers ideas and seeks others’ ideas to promote WHS policy. Offers opinions and seeks others’ opinions using appropriate register, technical vocabulary and paralinguistic gestures for audience.Provides advice on WHS implementation plan and evaluation of performance to plan varying register, structure and level of technical vocabulary to suit audience.

Numeracy -



BSBWHS406 Assist with responding to incidents

Core Skills Profile

Factors influencing the performance of core skills in assisting in response to incidents.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies and interprets work health safety acts, regulations and codes of practice.Identifies and interprets organisational work health safety processes and policies documents.Accesses and identifies work health safety information from a range of sources.Reviews and evaluates information in reports.

Writing 4

Documents work health safety legislative requirements. Completes incident report forms in accordance with legislative and regulatory compliance requirements and organisational procedures.Listens to and notes information from responses to questions.Writes and sends emails, faxes and other written texts to appropriate persons to assist in incident investigations.Produces written documents to communicate recommended actions arising from incident investigations.


Provides information to individuals and groups using appropriate levels of technical language according to audience. Informs appropriate personnel of incident in accordance with regulatory compliance requirements and organisational procedures.Asks questions to clarify and confirm actions and events related to incidents.Provides details of incidents to appropriate bodies and/or organisational personnel.Provides information on recommended actions arising from incident investigations.

Numeracy -



BSBWHS501 Ensure a safe workplace

Core Skills Profile

Factors influencing the performance of core skills in ensuring a safe workplace.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and interprets WHS legislation and compliance documentation from a range of sources.Identifies and interprets documentation to identify duty holders and WHS responsibilities.Identifies and reviews organisational documentation to maintain WHS management system.

Writing 4

Provides written explanation of WHS policies using register, structure and vocabulary appropriate to audience. Documents WHS outcomes using register and vocabulary appropriate to audience.Develops and documents hazard identification and risk assessment procedures. Seeks expert advice when required using appropriate register and industry specific terminology.Develops and documents induction and training program using appropriate organisational formats.Records WHS decisions and rationale.


Presents WHS information and seeks information from others using appropriate register, vocabulary and paralinguistic features. Provides information on resolution of WHS issues varying register, structure and level of technical vocabulary to suit audience. Presents ideas, shares information with others and encourages them to participate in WHS consultation processes.

Numeracy 3

Calculates and compares costs of WHS management system.Selects from and applies a variety of mathematical processes to monitor compliance.


BSBWHS502 Manage effective WHS consultation and participation processes

Core Skills Profile

Factors influencing the performance of core skills in managing effective WHS consultation and participation processes.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and interprets WHS legislation and compliance documentation from a range of sources. Identifies and interprets organisational policies, procedures and processes.Identifies and reads documentation to identify and evaluate WHS consultation processes.Reviews implementation documentation to monitor progress.Analyses implementation plan and monitoring information to evaluate progress.

Writing 4

Seeks information from others using register and vocabulary appropriate to audience. Documents information gathered to evaluate existing WHS practices and note ongoing improvements using appropriate organisational formats. Drafts new processes and documents amendments to existing processes using appropriate organisational formats and industry specific terminology. Develops and documents implementation plans detailing resourcing, roles and responsibilities, training required and timelines. Documents monitoring of implementation and recommended changes to plan.Drafts and develops and evaluation protocol and action plan. Documents evaluation and recommendations for improvement.


Presents ideas, shares information with others and promotes discussion to identify WHS consultation and participation processes and requirements.Presents information on WHS consultation and participation processes using register and vocabulary appropriate to audience.Asks questions to gather information and listens systematically.Engages in discussion with individuals and/or groups to determine priorities.Provides advice on and support to individuals and groups varying register, structure and level of technical vocabulary to suit audience. Offers opinions and seeks others’ opinions using appropriate register, technical vocabulary and paralinguistic gestures for audience.

Numeracy 3

Calculates resources, timelines and costs of implementation and improvement recommendations.Selects from and applies a variety of mathematical processes to monitor progress and evaluate progress.


Uses a combination of formal and informal mathematical language to communicate.


BSBWHS503 Contribute to the systematic management of WHS risk

Core Skills Profile

Factors influencing the performance of core skills in contributing to the systematic management of work health safety risk.

Support


Context

Range of familiar contexts.Some less familiar contextsSome specialisation in familiar/known contexts (3)

Text


Task complexity



Learning -


Reading 3

Accesses, identifies and evaluates information on the management of work health safety risk.Reads information from a range of sources to identify individuals and groups required in risk management consultation. Identifies and interprets work health safety acts, regulations and codes of practice.

Writing 4

Identifies and documents organisational areas and systems included in the systematic management of work health safety risk.Identifies and documents risk criteria.Records evaluation of risk analysis.Identifies and documents risk treatments.Documents risk management processes in accordance with organisational procedures.


Presents information of work health safety risk management using appropriate level of technical language for audience. Facilitates discussion with individuals and/or groups to provide information and encourage participation in work health safety risk management.Engages in discussion with individuals and/or groups to assist in establishing the context for risk management and defining of risk criteria.Asks questions to gather information required for risk analysis.

Numeracy 3

Identifies, accesses and analyses data to contribute to work health safety risk assessment.


BSBWHS504 Manage WHS risks

Core Skills Profile

Factors influencing the performance of core skills in managing WHS risks.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, interprets and analyses data on WHS risks and hazards from a range of sources.Identifies and reads documentation from a range of sources to identify hazard and risk identification techniques, tools and processes.Identifies and interprets organisational WHS documentation.

Writing 4

Documents identification of hazards, risks and control options. Drafts, develops and documents a risk control plan using appropriate formats, register and industry specific terminology. Documents monitoring of risks and hazards.



Numeracy -



BSBWHS505 Investigate WHS incidents

Core Skills Profile

Factors influencing the performance of core skills in investigating WHS incidents.

Support


Context


Text


Task complexity



Learning -


Reading -


Writing 4

Documents workplace procedure for incident investigation using appropriate organisational formats and industry specific terminology. Drafts and documents investigation plan including details of team, scope, purpose and processes of the investigation.Documents identification of resources, possible barriers, timelines and other investigation details.Documents inspection outcomes using appropriate organisational formats and industry specific terminology. Documents constructed timelines of events leading to incident.Documents recommended actions and implementation and evaluation plans.Develops investigation report providing evidence, using appropriate register, structure, formatting and language for purpose and audience.


Provides direction and reassurance to those involved in an incident using appropriate language, register and paralinguistic features to audience and context. Provides information to individuals and/or groups on investigation planning process using register and technical language appropriate to audience.Offers opinions and seeks others’ opinions using appropriate register and vocabulary for audience.Questions others about incident using language appropriate to audience, context and legislative requirements. Listens systematically to responses to evaluate accuracy and validity.Presents information about investigation processes to team sequentially, clarifying and confirming as required. Presents investigation report using appropriate register and industry specific vocabulary for audience and context.

Numeracy 3

Calculates resources, timelines and evaluation measures.Selects from and applies a variety of mathematical processes to investigate the incident.Uses a combination of formal and informal mathematical language to communicate outcomes of investigation.


BSBWHS506 Contribute to developing, implementing and maintaining WHS management systems

Core Skills Profile

Factors influencing the performance of core skills in contributing to developing, implementing and maintaining WHS management systems.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, interprets and analyses information on WHS management systems from a range of sources.Identifies and interprets WHS legislation and compliance documentation from a range of sources. Identifies and interprets organisational WHS documentation.

Writing 4

Provides written contribution to WHS management system using appropriate organisational formats and industry specific terminology. Presents information about WHS management system and requirements using written formats and language appropriate to audience. Seeks information from others using register and vocabulary appropriate to audience. Documents information gathered to contribute to WHS review.Develops documentation to communicate WHS policy, management system, implementation and review to others using appropriate formats and terminology.


Presents benefits of return to work and injury management using register and vocabulary appropriate to audience. Presents information about WHS management system using appropriate register and level of technical language for audience. Engages in discussion with individuals and/or groups about WHS management system.Presents information about WHS management plan, implementation and evaluation using register and language appropriate to audience. Asks questions to gather information, seeks others’ opinions and offers opinions to contribute to development of WHS management system.

Numeracy 3

Selects from and applies a variety of mathematical processes to measure and evaluate WHS management system.Uses a combination of formal and informal mathematical language to communicate evaluation.


BSBWHS508 Manage WHS hazards associated with plant

Core Skills Profile

Factors influencing the performance of core skills in managing work health safety hazards associated with plant.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and interprets work health safety acts, regulations and codes of practice.Identifies and evaluates organisational policies, procedures and processes for the management of work health safety hazards associated with plant.Identifies and analyses information from a range of sources to assist in the identification of hazards and risks associated with plant.Identifies and evaluates documented risk assessments for plant maintenance and use.Reads and understands relevant legislation and regulations relating to plant registration and operator licensing and/or certification requirements.Accesses and reads organisational records to assist in the identification of licensing, certification and skills held by personnel.

Writing 4

Identifies and documents work health safety duties, rights and obligations appropriate to a job task or role.Modifies organisational policies, procedures and processes to effectively manage work health safety hazards associated with plant.Records hazards identified in relation to the use and maintenance of plant. Documents results from risk assessment and identified risk control options for hazards associated with maintenance and use of plant.Requests feedback from others to identify hazards.Documents, reviews and recommends modifications to risk controls for hazards associated with maintenance and use of plant.Documents the legislative requirements and the associated training needs to use and/or maintain plant.Records and maintains data to demonstrate compliance with legislative requirements.Documents skills required by personnel to use and/or maintain plant.


Provides information and advice to individuals and/or groups on legislative requirements for the use and maintenance of plant using technical language appropriate to audience.Asks questions and encourages discussion to identify hazards and assess risks associated with plant.Asks questions and seeks advice to assist in the development of risk control options for hazards associated with the use and maintenance of plant.Reports on hazard identification, risk assessment and risk controls relevant to the use and maintenance of plant.Recommends modifications to risk control measures to improve safety when using or maintaining plant.


Provides advice on the legislative requirements and associated training needs to use and/or maintain plant.Provides advice on organisations’ compliance performance against legislative requirements related to the use and/or maintenance of plant.

Numeracy 3

Identifies, accesses and analyses data to assist in hazard identification, risk assessment and development of risk control options.


BSBWHS601 Apply legislative frameworks for WHS

Core Skills Profile

Factors influencing the performance of applying legislative frameworks for WHS.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, interprets and analyses organisational and WHS documentation from a range of sources.Identifies duties, rights and obligations and WHS requirements from a range of sources.

Writing 5

Documents identification of WHS duties, roles and obligations using appropriate formats and terminology. Develops written communication detailing changes to duties, roles and obligations using register, format and vocabulary appropriate to audience.Documents advice sought from professional sources. Notes identified training needs, development, delivery and evaluation of training.Develops drafts of proposed changes to procedures, processes, policies and systems to achieve WHS compliance.


Presents information on WHS compliance, changes and trends, clarifying and paraphrasing where required to maximise understanding. Presents information, seeks advice from professional sources using appropriate register, technical vocabulary and paralinguistics features.

Numeracy -



BSBWHS602 Facilitate WHS activities

Core Skills Profile

Factors influencing the performance of facilitating WHS activities.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, interprets and analyses WHS documentation from a range of sources to identify issues, roles, sources of expertise and other information categories as required.

Writing 5

Drafts, develops and documents identification of stakeholder requirements using formats, register and industry specific terminology appropriate to audience.Drafts, develops and refines a range of written documents to provide WHS information to a range of groups using formats, register and vocabulary appropriate to audience.Documents WHS roles, functions and responsibilities of key personnel, and agreement to undertake these using appropriate organisational formats and WHS terminology. Documents work to be done, detailing scope of work, types of services and methods of operation using appropriate organisational formats and WHS terminology.Documents evaluation of work undertaken and any modifications required using appropriate organisational formats and WHS terminology.


Presents information and negotiates with a range of groups and individuals acknowledging differing perspectives.Presents information, seeks input from others and negotiates outcomes using appropriate register, technical vocabulary and paralinguistics features appropriate to a variety of audiences within the organisation.Engages in discussion with key personnel for a range of purposes using language and register appropriate to audience.Supports others in their WHS roles providing information, giving advice and coaching.

Numeracy -



BSBWHS603 Implement WHS risk management

Core Skills Profile

Factors influencing the performance of implementing WHS risk management.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, interprets and analyses WHS documentation from a range of sources to identify parties, risk management processes and other information categories as required.Locates, analyses, and integrates organisational performance data from a range of sources and applies to WHS risk management context.Identifies, analyses and integrates information from a range of sources on WHS legislative requirements.

Writing 5

Develops and documents new communication processes and documents modifications to existing processes to manage WHS risk.Documents evaluation of resources required, budget allocated and procurement arrangements using appropriate organisational formats.Documents review of existing risk management processes and resulting modifications to processes.Documents definition of risk criteria using appropriate register, formats and industry specific vocabulary. Documents results of risk analysis and evaluation, resulting risk control measures and monitoring of progress using appropriate register, formats and industry specific vocabulary.


Presents information, seeks input and encourages participation from others using register, technical vocabulary and paralinguistics features appropriate to audience.

Numeracy 4

Selects from and applies a range of mathematical processes to develop budgets, assess performance against indicators, estimate risk and monitor progress in a familiar range of contexts.Uses a combination of formal and informal mathematical oral and written mathematical language and symbols to communicate WHS processes, risk analysis, evaluation and monitoring.Extracts, interprets and comprehends mathematical information embedded in a range of texts.


BSBWHS604 Evaluate the WHS performance of organisations

Core Skills Profile

Factors influencing the performance of evaluating the WHS performance of organisations.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, interprets and analyses documentation detailing organisational WHS activities and compares with policies, procedures and processes.Analyses and evaluates products, processes and systems in regard to WHS risk management.Compares, contrasts and analyses reported performance and monitoring data to identify compliance and non-compliance areas.

Writing 5

Documents analysis of reported performance against monitoring data using appropriate formats and industry specific vocabulary.Documents evaluation of WHS performance against compliance requirements and advice to management using register, formats and vocabulary appropriate to audience and context.


Discusses review outcomes with others, presenting information and seeking clarification through questioning and paraphrasing when required. Presents information and recommendations regarding WHS management using register, vocabulary and paralinguistic features appropriate to audience.

Numeracy 4

Selects from and applies a range of mathematical processes to assess outcomes of risk assessment processes and evaluate suitability and effectiveness of risk control measures.Extracts, interprets and comprehends mathematical information embedded in a range of texts.Uses a combination of formal and informal mathematical oral and written mathematical language and symbols to communicate WHS risk management, evaluation and monitoring.


BSBWHS605 Develop, implement and maintain WHS management

Core Skills Profile

Factors influencing the performance of developing, implementing and maintaining WHS management.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies, interprets and analyses documentation detailing WHS management systems from a range of sources.Identifies and interprets organisational documentation relevant to WHS management systems.

Writing 5

Develops written communication to others explaining WHS requirements, processes and policies using format, register and vocabulary appropriate to audience and context. Drafts, develops and documents WHS review process and policy.Drafts, develops and documents WHS plan and implementation requirements. Develops appropriate written formats to communicate WHS plan, implementation, evaluation and improvement requirements to a range of staff using appropriate register and vocabulary for audience and context. Document review outcomes and improvement recommendations using appropriate register and vocabulary for audience.


Consults with others, presenting information and seeking others’ input using register, vocabulary and paralinguistic features appropriate to audience. Facilitates discussion to obtain agreement from others using appropriate register, vocabulary and paralinguistic features.Explores ideas, builds on others’ ideas and uses a range of persuasive techniques to encourage participation in development of WHS policies, plans, evaluation processes and improvement requirements.

Numeracy 4

Selects from and applies a range of mathematical processes to determine WHS plan measurement and evaluation processes.Extracts, interprets and comprehends mathematical information embedded in a range of texts.Uses a combination of formal and informal mathematical oral and written mathematical language and symbols to communicate WHS policies, plan implementation, evaluation and monitoring.


BSBWOR202 Organise and complete daily work activities

Core Skills Profile

Factors influencing the performance of core skills in organising and completing daily work activities.

Support


Context


Text


Task complexity



Learning -


Reading 2

Reads and identifies goals, standards, values and behaviours codes for relevant organisationReads and identifies organisational and task requirementsReads and identifies organisation communication processesReviews feedback

Writing 2

Completes required documentation using organisational formats


Discusses and agrees on work goals and plans.Asks questions to clarify and confirm organisational and task requirements.Listens to directions to perform short, routine tasks.Asks questions about tasks and work procedures Listens to specific informationReports on progress to supervisorSeeks feedback from colleagues

Numeracy 2

Recognises and interprets numerical information relating to timeframes and dates


BSBWOR203 Work effectively with others

Core Skills Profile

Factors influencing the performance of working effectively with others.

Support


Context


Text


Task complexity



Learning -


Reading 2

Identifies relevant organisational policies, procedures and task requirements

Writing 2

Completes required documentation using organisational formatsComposes short emails or notes to workgroup personnel to assist in meeting organisational goals


Seeks feedback from colleagues, listens to and responds in accordance with organisational policies and proceduresDiscusses workplace information with colleagues using limited technical vocabularyAsks questions and listens for specific informationAdjusts register and structure of speech to allow for linguistic and cultural differencesOffers suggestions and listens to opinions of othersRefers issues or problems to relevant persons

Numeracy 2

Recognises and interprets information relating to timeframes and quantities


BSBWOR204 Use business technology

Core Skills Profile

Factors influencing the performance of core skills in using business technology.

Support


Context


Text


Task complexity



Learning -


Reading 2

Interprets organisational policies, procedures and guidelinesIdentifies organisational and task requirementsRecognises organisational conventions for naming of filesIdentifies and accesses information from a familiar range of sources

Writing 2

Produces files or records using established organisational formatsCorrects input to meet task requirements in routine text typesNames and stores files in accordance with organisational conventionsEnters commands into command line interfaceCompletes required documentation using organisational formats


Refers equipment faults to relevant persons

Numeracy -



BSBWOR301 Organise personal work priorities and development

Core Skills Profile

Factors influencing the performance of core skills in organising personal work priorities and development.

Support


Context

Range of familiar contextsSome less familiar/routine contexts (3)

Text


Task complexity



Learning 3

Analyses skills gaps and development needs to identify personal and professional learning goals.Identifies appropriate development opportunities and develops a plan to undertake these.Participates in development activities and records results.Seeks feedback and uses this to plan future development actions.

Reading 3

Identifies and interprets work goals, objectives and KPIs in context of organisational priorities and timeframes. Reviews performance data and compares with work goals and KPIs.

Writing 3

Documents factors affecting work plans and contingencies using organisational formats.Documents scheduling and task completion in accordance with organisational procedures.Reports on product and service variations using organisational formats. Documents personal learning plan.


Asks questions and listens to specific information to clarify and confirm work goals, objectives and KPIs. Engages in discussion to reach agreement on organisational requirements and work plans.Uses a range of questioning and listening techniques to obtain feedback and identify development opportunities.Seeks advice from colleagues and clients by asking questions, listening to responses and engaging in discussion to expand and clarify.Presents information on product and service variations using appropriate terminology.Seeks feedback and encourages others to share ideas and opinions.

Numeracy 2

Recognises and interprets information relating to budgets and timeframes.


BSBWOR302 Work effectively as an off-site worker

Core Skills Profile

Factors influencing the performance of core skills in working effectively as an off-site worker.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies policies and procedures, regulations and legislation related to off-site workIdentifies and understands employment conditions, work schedules, responsibilities and performance requirementsAnalyses feedback from a range of sourcesIdentifies and evaluates off-site work processes

Writing 3

Completes required documentation for off-site work using organisational formatsDocuments requirements for a safe, effective off-site work environmentDevelops and updates a personal work schedule using organisational formatsSchedules meetings in accordance with organisational conventionsDevelops and documents improvement recommendations in accordance with organisational requirements


Negotiates and seeks agreement on a range of off-site working conditions including employment conditions, equipment and technology requirements and supervisory and performance management arrangementsDiscusses work objectives and priorities, and the requirements of a safe off-site work environment with management using appropriate register, vocabulary and paralinguistic featuresAsks for assistance from relevant personnel when necessary to meet off-site work requirementsSeeks feedback from colleagues and clients on personal and organisational performance

Numeracy -

No specific numeracy requirements evident


BSBWOR401 Establish effective workplace relationships

Core Skills Profile

Factors influencing the performance of core skills in establishing effective workplace relationships.

Support


Context

Range of familiar contextsSome less familiar/routine contexts (3)

Text


Task complexity



Learning -


Reading 3

Identifies and analyses organisational documentation and records.Reads and reviews organisational procedures and processes, and documented performance results.

Writing 3

Creates documents that provide information and expresses ideas using language appropriate to audience.Develops and documents a suggestion form for employees.Writes responses to suggestions, feedback or ideas acknowledging their validity.Lists suggested amendments to existing procedures and processes for discussion with relevant personnel.


Presents information and ideas using language appropriate to audience.Participates in discussions to provide and collect information and share knowledge.Encourages others to share ideas and opinions. Uses a range of questioning and listening techniques to obtain feedback.Relays feedback to others using appropriate register, vocabulary and paralinguistic features for audience.Facilitates discussion to develop and maintain relationships in accordance with the organisation’s social, ethical and business standards using language appropriate to audience.Suggests and discusses amendments to existing procedures and processes with relevant personnel.

Numeracy 3

Identifies, reviews and analyses numerical data embedded in organisational documents to identify areas of improvement.


BSBWOR402 Promote team effectiveness

Core Skills Profile

Factors influencing the performance of core skills in promoting team effectiveness.

Support


Context


Text


Task complexity



Learning -


Reading 3

Identifies and interprets organisational strategic plans and policy requirementsInterprets information or instructions from management

Writing 4

Develops and documents team roles, responsibilities and objectivesDevelops and documents operational and business plans in accordance with organisational requirementsDocuments identified concerns or problems for referral to appropriate personnelProduces electronic and non-electronic communication using established organisational formatsCreates mailboxes and stores emails in accordance with organisational conventions


Consults with team members to establish team purpose, roles, responsibilities, goals and objectivesAsks questions and listens to responses to clarify and gain understandingSeeks input and advice from team members and others to develop operational and business plansUses appropriate register, vocabulary and paralinguistic features to encourage team members to take responsibility for their own work and provide assistance to each otherProvides feedback to team members using register, structure and vocabulary appropriate to audienceParticipates in group discussions to build relationships and gain and share knowledgeParticipates in oral exchanges to transfer information between management and team membersInforms appropriate personnel of identified concerns or issuesParticipates in group discussions to explain unresolved issues, concerns and problems raised by management using register, structure and vocabulary appropriate to audience and context

Numeracy 3

Uses numerical data in the development of operational and business plans


BSBWOR502 Ensure team effectiveness

Core Skills Profile

Factors influencing the performance of core skills in ensuring team effectiveness.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies and reviews a range of organisational documentation to identify team purpose, roles responsibilities and accountabilities. Reviews performance plans and other organisational documentation to provide feedback.

Writing 4

Develops and documents team roles, objectives, responsibilities and accountabilities.Develops and documents performance plans including outcomes, outputs, KPIs and goals.Develops and documents strategies, policies, procedures and processes using a range of appropriate formats, cohesive devices and terminology to engage team members. Provides written feedback using register and vocabulary appropriate to audience and context.Chooses register, structure and vocabulary in written communication to engage and motivate team members. Documents problems, concerns and issues using register, structure and vocabulary appropriate to audience.


Consults with team members to establish team purpose, roles, responsibilities, goals and objectives.Asks questions and listens to responses to clarify and gain understanding.Seeks input and advice from team members and others using a range of responses to encourage constructive participation.Uses appropriate register, vocabulary and paralinguistic features to encourage team members to take responsibility for their own work and provide assistance to others.Provides feedback to team members using register, structure and vocabulary to encourage team members and further engagement.Participates in group discussions to build relationships and gain and share knowledge.Participates in oral exchanges to transfer information between management and team members.Informs appropriate personnel of identified concerns or issues providing required follow-up actions to resolve issues.Facilitates discussions with team members and management to resolve issues, concerns and problems using register, structure and vocabulary appropriate to audience and context.

Numeracy -



BSBWRK403A Communicate with workers

Core Skills Profile

Factors influencing the performance of core skills in the application of communicating with workers.

Support


Context


Text


Task complexity



Learning 3

Applies knowledge of communication techniques to new situations.

Reading 3

Identifies and interprets information from a limited range of sources to develop presentation.

Writing 3

Develops a list of barriers to membership and documents analysis of effects and implications.Develops notes and visual aids for presentations.


Uses spoken language to build rapport with others across a range of contexts.Canvasses workers to elicit opinions on union membership varying register, structure and vocabulary to suit audience.Facilitates group discussions to identify barriers to union membership. Presents sequenced explanation of benefits of union membership adapting, reiterating, summarising and clarifying as required for audience.Listens strategically and evaluates spoken information presented by workers.Explores ideas in discussion by comparing them with others’, building on others’ ideas to advance discussion and questions others to clarify them.Uses a range of persuasive responses to issues and makes comparisons which show an understanding of the different perspectives taken by audience.Summarises and responds to objections, empathises, negotiates and explores implications to persuade others.Selects and uses visual aids to assist understanding of concepts, allowing for differing perspectives and needs of audience members.

Numeracy -



BSBWRK404A Promote equality of opportunity and fair treatment for all workers

Core Skills Profile

Factors influencing the performance of core skills in the application of promoting opportunity and fair treatment for all workers.

Support


Context


Text


Task complexity



Learning 3

Transfers skills and knowledge to new situations.

Reading 4

Reads organisational documentation and identifies discriminatory language.Reads and understands documentation explaining diversity policies and initiatives.Identifies strategies and initiatives to be included in agreements and policies.Identifies and reviews diversity policies.

Writing 4

Amends organisational documentation to remove discriminatory language.Documents discriminatory language identified in communications and notifies appropriate organisational personnel. List strategies and initiatives to be included in agreements and policies and explains how these support a fair workplace.Reports on evaluation of effectiveness of strategies and initiatives and makes recommendations for improvement.Amends policies to include updates and makes recommendations in accordance with union procedures.


Facilitates group discussions to identify barriers to union membership and develops strategies to overcome them. Expresses opinion and responds to others’ opinions using language and register appropriate to audience. Listens and responds to input and suggestions from others.Uses a range of persuasive responses in discussions of workplace issues and makes comparisons which show understanding of the differing perspectives. Identifies inappropriate of discriminatory language in discussions and offers appropriate suggestions to model fair work place communication.Provides and explains suggestions to improve workplace practices. Provides references, support services and examples relating to fair work practices appropriate to audience needs.Offers recommendations to improve policies, procedures and practices in accordance with union procedures.

Numeracy -



BSBWRK405A Promote union values, principles and policies

Core Skills Profile

Factors influencing the performance of core skills in the application of promoting union values, principles and policies.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and interprets documentation explaining the structure and processes of unions, union context and history and principles of unionism.

Writing 4

Documents the union’s benefits, rights, responsibilities and processes.Develops information sheets linking union actions to improved wages, working conditions and social justice.Documents perspectives and opinions of union members and others gathered in oral exchanges.Creates a range of texts to develop relationships with groups.


Explains union processes to members using language appropriate to audience.Explains the rights, responsibilities and benefits of union membership opinions using appropriate levels of technical language according to audience. Presents information using appropriate register, technical vocabulary and paralinguistic gestures to maximise understanding.Facilitates group discussions to promote union participation.Listens and responds to input and suggestions from others seeking others’ perspectives and opinions.Expresses opinion and responds to others’ opinions using language and register appropriate to audience.Presents summaries of opinions gathered through oral exchanges to appropriate personnel.

Numeracy -



BSBWRK411 Support employee and industrial relations procedures

Core Skills Profile

Factors influencing the performance of core skills in the implementation of industrial relations procedures.

Support


Context


Text


Task complexity



Learning -


Reading 4

Identifies relevant legislation, agreements, policies and procedures.Reads and interprets organisation’s industrial relation policies and procedures.Reads and understands industrial relation legislation.Identifies strategies and initiatives to be included in agreements and policies.

Writing 4

Refers relevant legislation, agreements, policies and procedures to appropriate personnel in accordance with organisational conventions.Documents issues that have the potential to cause industrial relations conflict using language, structure, style and register appropriate to management audience.Gathers information from a range of sources to develop texts that provide information and advice using language, structure, style and register appropriate to audience.Documents results of negotiations to resolve grievances.Documents and summarises feedback gathered through oral exchanges.


Presents explanation of industrial relation policies and procedures to individuals and groups adapting, reiterating, summarising and/or clarifying as required. Provides information and advice to individuals and groups using appropriate levels of technical language according to audience. Expresses opinion and responds to others’ opinions using language and register appropriate to audience. Facilitates group discussion, listens and responds to input and suggestions from others.Identifies and summarises potential industrial relations conflicts to management using appropriate technical vocabulary.Negotiates to prevent or contain industrial relations conflicts using a range of persuasive responses and making comparisons demonstrating understanding of the different perspectives.Elicits feedback through constructive engagement in discussion.Presents summary of feedback gathered through oral exchanges to management and relevant personnel.

Numeracy -



BSBWRT301A Write simple documents

Core Skills Profile

Factors influencing the performance of core skills in writing simple documents.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads documents checking for grammar, spelling, structure, suitability of style and format for audience.Read proof read documents identifying necessary changes.Recognises organisational conventions for storing documents.

Writing 3

Produces basic documents for a given audience and purpose.Corrects basic documents to meet organisational requirements.Names and files document in accordance with organisational conventions.


Asks questions to clarify and confirm information.Seeks confirmation of task completion from supervisor or colleague.

Numeracy -



BSBWRT401A Write complex documents

Core Skills Profile

Factors influencing the performance of core skills in writing complex documents.

Support


Context


Text


Task complexity



Learning -


Reading 3

Reads and identifies purpose, audience and format requirements for complex documents.Reads and checks complex documents for grammar, spelling, style, required content and achievement of objective.Proofreads documents identifying necessary changes.Recognises organisational conventions for storing documents.

Writing 4

Orders and arranges data and images to suit task requirements.Produces complex documents to suit purpose, audience and information requirements in accordance with task requirements.Uses word processing software to apply format, layout and design.Names and stores complex documents in accordance with organisational conventions.


Asks questions to clarify purpose and requirements of document.Seeks additional information and approval of draft document from relevant personnel.

Numeracy -

