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DOCUMENTATION TRENDS

Rajib Borkataki

Avaya India Pvt Ltd, Pune

What drives ‘Trends’?

05-Dec-14 STC Annual Conference Documentation Trends -Rajib Borkataki 2

Why are ‘Trends’ important?

TIKI TAKA

To

TIKI TATA


Doc trends: Technology

• Context aware content


Doc trends: Technology (contd.)

• Multi-device documentation


Doc trends: Technology (contd.)

• Complicated backend, lucid front end –where is my API?


Doc trends: Customer experience

• Adaptive content


Doc trends: Customer experience (contd.)

• Content on demand



• Visual content



• Video documentation


Doc trends: Writing & delivery

• Content for mobile delivery/ePubs


Doc trends: Writing & delivery (contd.)

• User-generated content



• Search replaced by social



• Minimal



• Tooltip documentation


Doc trends: Tools

• Single source publishing (repurpose & reuse)


Doc trends: Tools (contd.)

• Collaborative authoring


Considerations in adapting to trends

• Life of a trend


Considerations in adapting to trends (contd.)

• Vision of an organization


Considerations in adapting to trends (contd.)

• Infrastructure

– Innovative, responsive Vs bureaucratic org

–Skillset

–Finances


Sources

• Content, ideas: World Wide Web

• Industry statistics: Scott Abel


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