docs service portfolio
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Portfolio of Services
The Full Spectrum of Strategic Resourcing Solutions
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DOCS Services & Delivery Platform
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Permanent Hiring
• Matching talent skills to the needs of your organisation
• Solutions range from entry level to executive leadership
• Focus on employee profile (cultural fit, soft skills)
• Over 1200 permanent employees placed in 2014
• Flexible pricing models available (retained search, % salary, volume discounts)
The identification and permanent placement of talent into your team
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Contingent Resourcing
• Examples: illness, parental leave, unforeseen peaks in activity (mandated studies, quality issues)
• DOCS’ employees work across all clinical development functions, covering all major therapeutic areas and phases of development
• Over 90% of DOCS employees are in-sourced across our sponsors’ organisations
• Dedicated line management structure ensures appropriate appraisal, performance management and oversight of staff and rapid on-boarding from point of selection
The deployment of contingent resources to meet unforeseen or short-term needs
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Contingent Resourcing
DOCSLM
Sponsor FunctionOwner
PM - USA CRA CTA PM - China
CRA CRA CRA CRA CRA CRA
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Program In-Sourcing
• Team insourced to resolve a deficit of internal resources necessary for execution
• Team work exclusively on particular program and operate as an extension of the sponsor’s project management team
• All the benefits of contingent resourcing with added advantages: • Efficient management of resources, through fixed-term, transparent
models • Recruitment of specific skillsets to enhance customer’s development
team
• DOCS has successfully deployed Program In-sourcing teams in clinical monitoring, pharmacovigilance, statistical programming, medical writing and a range of other disciplines
The deployment of project or program-specific teams for a defined period and scope of work
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Program In-Sourcing
DOCSLM
Sponsor FunctionOwner
PM - Study A CTA CTA PM - Study B
CRA CRA CRA CRA CRA CRA
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Strategic Capacity Management
• Applies where sponsor proactively maintains a cohort of flexible resources, e.g. 70/30 permanent/flexible
• Supplements in-house development team
• Bridges gap between minimum needs and peak activity
• Requires proactive forecasting of demand more strategic approach
• Typically deployed through limited number of providers (one or two), over significant scale and volume
• Drives preferential pricing and contracting flexibility
Provision of a strategic, large-scale, resourcing solution to support fluctuating business needs
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Functional Service Provision (FSP)
• Closer to the full service SOW for sponsor function oversight (training, process, systems, locations)
• Flexible pricing options reflect different models (FTE, Unit-Based, Outcomes based)
• Contracts reflect minimum quality standards and KPI expectations• DOCS’ currently have 25 active FSP’s which includes Site
Management, Study-start-up, Stats & Programming, Data Management and Pharmacovigilance.
The management and execution of an entire function on behalf of the sponsor
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Project Out-sourcing vs. FSP
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Hybrid Service Delivery
Evolving from sponsors’ desire to combine the benefits of traditional outsourcing models and the flexibility of functional models
Success based on the ability of DOCS to deliver: • Tailored Strategic Resourcing models (sponsor control, cost-
efficiency, delivery)• Leverage ICON’s full service infrastructure and capabilities
(information systems, SOPs, SLAs, scientific expertise and best practice models)
The combination of elements of functional and programmatic outsourcing models to create a customised “hybrid” solution
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Variable Benefit Profile
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Why Use Strategic Resourcing?
• Reduce total costs
• Reduce Balance Sheet risk (fixed costs)
• Integrate Governance of insourced & outsourced functions
• Seamless migration of resources between models
• Leverage sponsor core competencies and CRO expertise
• Mitigate co-employment risk
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Evolving Sourcing Models To Support Growth
Next Generation Sourcing Model: Optimise interfaces for mutual advantage