I am/we are a local person/organisation who/that provides your care and support. I/We firmly believe in choice, dignity and respect for all my/our clients and pride ourselves on our friendly service. I/We believe that the best way for us to work is to involve you as much as possible in the service you receive. This means that I/we will ask you for your opinion and decisions about all aspects of this service including;

Your long term plans and goals What kind of support or care you

want How and when you want that

support How I/we can support you to move

forward in life

How we will work with you Giving you peace of mindI/we are committed to providing a high quality service and take complaints very seriously. If you feel you can’t talk to us/me, then please contact the Local Authority Social Services Department on the number below

Local, Flexible, Friendly

Local Authority NAMETel; 00000 000 000Email; xxx@xxx.gov.uk

Local Authority Contact details

The local Citizens Advice Bureaux may be able to give you any additional advice and support you need if you wish to complain about the service you have received.

Further Advice

Contact Details

E-mail: Click here to enter text.Telephone: Click here to enter text.Out of hours: Click here to enter text.

Flexible times to suit client needs

Template by www.youretheboss.org.uk

Changing or Complaining about the

service you receive

Or catchy message

It’s natural that your circumstances may change or that you may decide you want to change the way in which the service you receive is delivered. If this is the case then please tell me/us and we will happily work with you to change those things we can. If we/I can’t make the appropriate changes we/I will look at ways that you can achieve the changes you want and how I/we can support you to live the life you want.

What If I change my mind?

I/We are happy to review the support and care we/I are providing to you at any time and make the changes we can. In most cases, it is likely that there will be no change to any contract arrangements we have made, but it is possible the changes requested may mean I/we have to look at what you are being charged for the service provided.In these cases, you will be fully involved and made aware of any such change before we officially Concerns about the care you receiveI/we believe that you have the right to guide the care you receive and how this is provided to you. As such, if you feel that something is not right, or that you want to change something about the service we provide, please talk to us and we will do our best to address any concerns you may have.

ComplaintsIf you feel that we haven't dealt with your comments fully, or you have more serious concerns, then please raise the matter with your local Social Services department. I/We have included their contact details on the rear of this leaflet.

I/We are committed to providing a high quality service and take complaints very seriously, so please do talk to us if there is anything we can do to improve the service we give you 

Call us on 0208 555

How will this affect the care and support I receive?

Printing To print your leaflet, make sure you have selected ‘Print on Both Sides’ with ‘Flip pages on short edge’, otherwise the inside page will print upside down!

You can get pictures through Clip Art in Word, or through online companies like Bigstock or 123rf who sell stock photos.

You may well want to change the photographs in the leaflet. To do this in Word 2007 onwards simply right click on a photograph, choose change picture and then pick what you want. You will need to delete and reinsert pictures in earlier versions of Word, or download the Compatibility Pack free here

Changing the Photographs

Word 2007 onward, in earlier versions of Word click format menu then pick

Change the whole design Microsoft word gives you the chance to change the colours and feel of the leaflet simply by going to Design and changing the Theme.

Have a play with the themes and see which feels right for your leaflet.

Once you’ve completed the changes you’ll want to delete this page so that you’re just left with your leaflet. Click on the outside of the big box so that little squares appear at the corners and then press delete. Then click on the page again and click the backspace. The whole page should disappear and you’ll be left with just the two page document.

Thank you for purchasing this leaflet template. It is designed to give individuals confidence in discussing changing the service they receive with you before they feel the need to complain.This is just a template – you will need to add contact details and/or your own words in here, but the template gives you some suggestions as to what you might consider putting in. However, as well as changing the text to suit your needs, you will want to personalise how it looks so that it reflects

Instructions on how to personalise your leaflets.