LSP/G700 Upgrade Tool

Job Aid And WorksheetsAvaya S8300 Media Server or S8700 Media Server with Avaya G700 Media Gateway

This job aid describes the steps required to use the LSP/G700 Upgrade Tool. It also contains the Upgrade Tool Worksheets you need to run the LSP/G700 Upgrade Tool. Worksheets appear at the end of this document and should be filled in with actual customer data by the project manager, along with the customer administrator. The project manager should then send a printout of the worksheets to the person running the upgrade. Better yet, since this document is a Word file, the project manager can also type data directly into the file and email the file to the person running the upgrade.

Important: To complete the worksheets in Word, simply tab to the fields and type the data. Then, save the file by selecting File>Save As, then enter a name for the file.

Note: For additional information on the Upgrade Tool, use the online help available on the Upgrade Tool itself.

Purpose

The LSP/G700 Upgrade Tool allows you to upgrade Local Survivable Processors (LSPs) and G700 Media Gateways automatically from the primary controller. The primary controller can be an S8300 Media Server or an S8700 Media Server. With the upgrade tool, you do not have to physically be at the LSP and G700 locations in order to perform the upgrades. Additionally, you do not have to run the upgrades one by one. You simply type the needed information for all LSPs and G700s into the upgrade tool. You then run the upgrade tool, which automatically upgrades the software and firmware on all LSPs and G700s, respectively, controlled by the primary controller.

Note: You cannot use the LSP/G700 Upgrade Tool to do the following:

Install a new LSP or G700 Media Gateway. For each new installation, you must be onsite and use the Avaya™ Installation Wizard (for an LSP), the Avaya Gateway Installation Wizard (for a G700 Media Gateway controlled by an S8700 Media Server), or perform a manual installation (see Installation and Upgrade of an S8300 Media Server and G700 Media Gateway).

Upgrade LSPs to Avaya™ Communication Manager 1.3. An LSP must already have Communication Manager 1.3 or higher. Thus, the Upgrade Tool is used for upgrades to software higher than Communication Manager 1.3.

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Apply Communication Manager patches to LSPs. To apply patches, you must telnet into the LSP and use the Linux command line commands for patches.

Upgrade P330 Expansion modules. Upgrade the active S8700 Media Server acting as the primary controller or its duplicated server.

Upgrade the S8300 Media Server acting as the primary controller. Upgrade an active LSP (one that has taken control of calls because of a problem with the primary controller).

Configurations Supported by the Upgrade Tool The LSP/G700 Upgrade Tool supports upgrades of:

G700 Media Gateways only (Figure 1) G700 Media Gateways supported by LSPs A mix of G700 Media Gateways, some that are supported by LSPs (Figure 2)

For you to upgrade a G700 Media Gateway with the LSP/G700 Upgrade Tool, the G700 Media Gateway must already be administered and registered with the primary controller. To check, use the list media-gateway command in the Avaya™ Communication Manager SAT screen. The List Media Gateway screen will show an IP address next to each registered gateway.

Note: You can also use the LSP/G700 Upgrade Tool to upgrade the firmware on a G700 Media Gateway that has just been configured and added to the primary controller.

For you to upgrade an LSP with the LSP/G700 Upgrade Tool, the LSP must already be administered on the primary controller. To check, use the display lsp command in the Avaya™ Communication Manager SAT screen.

If there are LSPs in the configuration, the LSPs are upgraded first, then the G700s. This sequence allows the upgrade tool to use the TFTP server capability of the LSPs to retrieve G700 upgrade firmware. An S8300 primary controller can also serve as the TFTP server for the G700 Media Gateways.Figure 1: S8700/S8300 Primary Controller with G700 Media Gateways Only

2 Error: Reference source not found Issue 1, May 2003Configurations Supported by the Upgrade Tool

Figure 2: S8700/S8300 Primary Controller with G700 Media Gateways and LSPs

Special Considerations for an S8700 Media Server

If you run the tool from an S8700 Media Server, start each upgrade from the active server. The upgrade of each target LSP or G700 Media Gateway begins and ends on the same physical S8700 Media Server. If an interchange occurs such that the S8700 standby server becomes the active server, the originally-active server will continue with any upgrades that had previously begun until they are complete. When scheduling further upgrade jobs, you must log in to the newly-active server to run the tool. The upgrade status on each of these servers will therefore be different.

As a result, if an interchange occurs, you should log in to the physical IP address or host name of the S8700 server, not the alias address or name for the active server, and then access the LSP/G700 Upgrade Tool. The status for upgrades that you run on a particular server will be shown on that server only.

Software and Firmware You Can Upgrade with the Upgrade ToolThe LSP/G700 Upgrade Tool allows you to upgrade the LSP software (the S8300 software contained in the tar.gz file) as well as the G700 firmware as described in the following table.

Component Firmware Version Format

Example

P330 Stack Processor viisa<version id> viisa3_12_1.exeP330 Embedded Web Interface p330<version id> p330Tweb.3.8.6.exeG700 Media Gateway mgp<version id> mgp_3_0.binVoIP Media Module and Motherboard VoIP

mm760<version id> mm760v3.fdl

DCP Media Module mm712<version id> mm712v2.fdlAnalog Port/Trunk Media Module

mm711<version id> mm711v4.fdl

E1/T1 Media Module mm710<version id> mm710v3.fdlBRI Media Module mm720<version id> mm720v2.fdl

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The .tar file for LSP upgrades contains the most recent firmware for the G700 Media Gateway and its components. In this case, the TFTP server capability of the LSP, once upgraded, can be used by the upgrade tool and eliminates the need for separate loading of firmware into a TFTP server.

Prerequisite Tasks for Running the Upgrade Tool

Note: To use the upgrade tool, both the S8700 or S8300 primary controller must already have Communication Manager Release 1.3 or higher software. In addition, any LSPs to be upgraded must also have Communication Manager Release 1.3 or higher software.

The tasks necessary to prepare for an upgrade of an LSP and/or G700 Media Gateway are similar for manual upgrades and upgrade tool upgrades. For a detailed description of these tasks, see Installation and Upgrades for the Avaya™ G700 Media Gateway Controlled by an Avaya S8300 or S8700 Media Server, 555-234-100.

Table 1: Prerequisite Task List to Using the Upgrade Tool

Task DescriptionGet LSP/G700 Upgrade Tool Worksheet and Release Notes from the Project Manager

The Release Notes say what the most current version of software and firmware is available. The LSP/G700 Upgrade Tool Worksheet lists the target software and firmware versions. The worksheet also indicates what TFTP servers the tool must use, along with their IP addresses, logins and password, if any.

Note: The LSP/G700 Upgrade Tool automatically checks the version of software and firmware for each upgrade target (S8300 or G700), and skips the upgrade of a target if the target already has the most recent software/firmware.

However, If you need to check software and firmware, use the following commands/options:

1. For each of the LSPs, log in with a browser and select View Software Version from the Maintenance Web Pages main menu.

2. For each of the G700 Media Gateways, telnet to the Avaya P330 command line interface and use the following commands:

3. At the P330-1(super)# prompt, type configure.

4. At the P330-1(configure)# prompt, type dir.

5. Check the version number (ver num) of the EW_ Archive file to see if it matches the Release Letter. If not, you must upgrade the P330 stack processor.

6. Type show image version

7. Check the version number of the stack software image file in Band B to see if it matches the your planning document. If not, you must upgrade the P330 stack processor.

8. Type session mgp

9. At the MG-001-1(super)# prompt, type show mg list_config

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10. Check the FW vintage number of the G700 and the media modules to see if they are the most recent vintage. Check the VOIP FW column and row for slot V0 to check the vintage of the VoIP firmware on the G700 motherboard.

Get the Serial Numbers of the G700s, If Necessary

To get new license files for an LSP upgrade, you need the serial number of the G700 that houses an LSP. You can determine the serial number by logging in to the media gateway (mgp) with Telnet and using the command show system.

If necessary, complete the RFA Processes and Download Communication Manager Update Software to Your Laptop

For each LSP you are upgrading, complete and download the license file to your laptop. If another technician is supporting a remote LSP, that remote technician should get the license file.

Note: Your project manager may perform the RFA process and send you the license file(s).

Get the CD-ROM that contains the .tar file. The CD-ROM also has all the firmware you need. If not, you may need to download it from the firmware download site at http://avaya.com/support. A CD-ROM may be required for each remote site for remote technicians to use.Download the latest Communication Manager Update Patch to your laptop. The technicians, if any, at each remote site should download the patch. The patch is installed manually onsite after the LSP/G700 Upgrade Tool has finished its upgrades.

Connect your laptop to each LSP. Requires first that, for each LSP, the tech laptop has a cross-connect cable connected to the Services port of the S8300 and the technician configures the laptop for the connection.

Upload the .tar file and license file from you laptop for each LSP. You may also want, at this point, to upload the Communication Manager patch, if any is needed.

At each LSP location, you or another technician must upload the .tar file and license file to the LSP’s /var/home/ftp directory prior to running the upgrade tool. Use the Upload Files to Server (via browser) option on the Maintenance Web Pages main menu.

Note: Arrange for necessary Communication Manager patches to also be uploaded to each LSP. Note, however, that the LSP/G700 Upgrade Tool does not install the patches. Patches must be installed on each LSP using Communication Manager commands after the LSP/G700 Upgrade Tool completes the upgrades.

If necessary, have the firmware files loaded into the TFTP server(s)

For any G700 that does not have access to an LSP, send the firmware files to the customer and ask the customer to copy the files to their TFTP directory. This is normally the tar.gz file, but may be individual firmware files. If you are sending the tar.gz file, the customer will have to unzip it. For more information, see Installation and Upgrades for the Avaya™ G700 Media Gateway Controlled by an Avaya S8300 or S8700 Media Server, 555-234-100.

If the customer does not have a TFTP directory, the customer can create one using the downloadable TFTP Server software that is accessible at http://avaya.com/support. See instructions in the Installation and Upgrades document for the G700 Media Gateway.

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Run the LSP/G700 Upgrade Tool See Running the Upgrade Tool on page 6Prepare for the Upgrade on the Primary Controller

Clear AlarmsBack up systemCheck Link StatusRecord All BusyoutsDisable Scheduled MaintenanceCheck for Translation Corruption

Running the Upgrade ToolRun the upgrade tool at a time when voice and network traffic is low. Note: If your primary controller is a duplicated S8700 Media Server, be sure to begin any upgrades from the active server. If there is an interchange such that the duplicated server becomes the newly-active server, any upgrades started on the originally-active server will and should continue to run and finish on that server.

You can access the upgrade tool on the S8700 Media Server or S8300 Media Server with the following steps:

1. Connect your laptop to the S8700 Media Server or S8300 Media Server. Be sure you have configured your laptop settings for this connection (see Installation and Upgrades for the Avaya™ G700 Media Gateway Controlled by an Avaya S8300 or S8700 Media Server, 555-234-100).

2. Open a browser on your laptop and connect to the media server’s IP address.3. Log in as craft.4. At the media server home page, click Launch Upgrade Tool.

The system displays the LSP/G700 Upgrade Tool Home Page.

5. Click Schedule.

The system displays the Schedule LSP/G700 Upgrade screen. Note that system automatically finds the LSP and G700 targets that are administered and lists them on the screen under LSP Targets and G700 Targets.

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6. Fill in all appropriate fields. Click the Help button for information about the fields on the screen.

Note: The Start Date and Time fields are required, but the Stop Date and Time fields are not. Use the Stop Date and Time to ensure that no upgrades occur during peak traffic time.

Use the information from the Release Letter and Upgrade Worksheets to complete Software/Firmware fields.

Complete the G700 Global Settings fields if the customer has a centralized TFTP server for multiple G700s to use.

Complete the G700 Targets fields if any G700s require unique TFTP servers. This includes the IP address of the server that contains the TFTP server, the directory of the TFTP server, and any required login information. If the TFTP server is an LSP, enter the IP address of the LSP, /tftpboot as the directory name, and root login and password.

Note: A TFTP server must be accessible over the LAN from the G700 you are upgrading.

7. Click Submit.

The upgrade is scheduled.8. To review the status of the upgrades, click View Status.

The View Upgrade Status screen shows the status of the upgrade for each component. When an upgrade is complete, Completed appears on the status screen for each target component. For a description of other status messages, click the Help button to view the online help.

9. Complete the following tasks to complete the upgrades.

Target DescriptionInstall Communication Manager Patch Files on LSPs, if necessary

Telnet through the dial-up modem connection of the LSP, if any. Otherwise, you or a remote technician at each site must telnet from your laptop to each LSP and install the Communication Manager patch.

Upgrade the S8700 or S8300 Pri-mary Controller

Follow normal upgrade procedures as documented in the Installation and Upgrades for the Avaya™ G700 Media Gateway Controlled by an Avaya S8300 or S8700 Media Server, 555-234-100, or the S8700 Media Server upgrade documentation.

Install the Communication Manager patch on the Primary Controller, if necessary

For more information, see the installation document for your primary controller, either an S8300 Media Server or S8700 Media Server.

Complete the Upgrade Process on the Primary Controller

Enable Scheduled MaintenanceBusy Out TrunksResolve AlarmsCheck for Translation CorruptionBack up the System

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Upgrade Tool Worksheets

Software and Firmware Upgrade File Names

Complete the following worksheet to record software and firmware upgrade file names. These names should also be available from the Release Letter.

Items for Upgrading New file name for target.tar file (for LSP)      

G700 Media Gateway (MGP)      

P330 Stack Processor (<viisa<version id>)     

P330 Web Interface (p330<version id>)      

MM710 E1/T1 Media Module      

MM711 Analog Port/Trunk Media Module      

MM712 DCP Media Module      

M720 BRI Media Module      

MM760 VoIP Media Module and Motherboard VoIP      

Communication Manager Patch (for LSP)      

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Upgrade Targets

Complete the following worksheets to record upgrade targets and the upgrade software they require.

LSPs to Upgrade

Complete the following table only if you are not upgrading every LSP administered on the primary controller. This table lists each LSP that should be upgraded. To obtain a list of possible LSPs, you can use the display lsp SAT command in Communication Manager on the S8700 or S8300 primary controller.

Make additional copies of this table if necessary.

Table 2: LSP Upgrade Targets

LSP IP Address Name or Description           

           

           

           

           

           

           

           

           

           

           

           

           

           

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G700 Global TFTP Server SettingsMultiple G700 Media Gateways might receive firmware updates from the same TFTP server. In this case, enter the TFTP server information in the following table:Table 3: Global Settings for G700 TFTP Server

TFTP Login TFTP Password TFTP Server IP Address

TFTP Server Directory

                       

G700 Media Gateways to Upgrade

Complete the following table only if you cannot use the global settings for all G700 Media Gateways. This table lists each G700 Media Gateway that should be upgraded and its TFTP server information. To obtain a list of possible Media Gateways, you can use the list media-gateway SAT command in Communication Manager on the S8700 or S8300 primary controller.

Make additional copies of this table if necessary.Table 4: G700 Media Gateways to Be Upgraded

Media Gateway IP Address

TFTP Server IP Address (If not global)

TFTP Server Directory (If not global)

TFTP Login (If not global)

TFTP Password (If not global)

                             

                             

                             

                             

                             

                             

                             

                             

                             

                             

                             

                             

                             

                             

                             

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NOTES:

All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.Copyright 2003 Avaya Inc. All rights reserved.

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