do big webinar: information security in the era of smartphones
TRANSCRIPT
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Information security in the era of smartphones
A secure and unified approach to manage mobile devices in the enterprise
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Dechacca PonnappaIndustry AnalystDigital Transformation Practice
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Agenda
• Penetration of mobile devices at the workplace• New normal : Access to corporate information• IT challenges• Solutions to overcome the challenge • Benefits: securely managing devices• Case Study• MDM: Key points to remember• The future of Mobile Device Management• Note by Mr. Ayaz Siddiqui
Manager - Product Marketing (Managed Services)• Q&A session
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Mobile devicesTheir penetration and entrance
into the corporate space
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Global and India scenario - Mobile device penetrationNetwork Penetration and 3G Coverage has driven the growth of smart phones
Note: 3G coverage in the pie charts is represented as a percentage of 100. Source: ITU; Frost & Sullivan
North America10
0% 76%
10%14%
100%
110%
Europe
64%
140%
90% 10
0%
APAC
24%
39%
110%
65% 75
%
3G and 4G
3G Only
2G Only
Mobile Penetration
Broadband Penetration
Internet Penetration
LATAM
66%14%
20%
120%
85%
50%
Africa
82%
12% 6%
90%
27%
60%
India Breakdown $ Millions
2015 20190
10203040
050100150200250300
11.22
32.61
77.5
268.6
Revenue Units191%Growth
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Exploding application usage on mobile devices globally
Source: EMC, Cisco, Frost & Sullivan Analysis
India leads mobile apps downloads in popular mobile stores: #3 in Google Play and #1 in Nokia OVI
X X~5 apps per device
~20 apps per device
~500 million smartphones
~44 million smartphones
~1.5 billion apps downloads
~10 billion apps downloadsEmployees are
increasingly using personaland professional apps on
the same device!
2013 2020
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Use cases of personal mobile devices to access corporate data
• BYOD: Employees want to avoid the problem to carry 2 smart phones, one to access work related files and personal files. Hence use the same personal devices.
• Corporate owned devices: Mobile work force in some organisations are provided with corporate distributed devices to access company information on their job
E-mailsMobile
CRMAppManager
ApprovalApp
FieldService
App
ElectronicMedicalRecords
AppTimeSheetApp
TravelRequest
App
LeaveRequest
App
OrderStatusApp
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BYOD versus corporate owned mobile devices ...and their operating systems
Source: Frost & Sullivan analysis
Total Enterprise Devices 29.3
64.1
BYOD vis a vis Corporate owned device scenario in the enterprises
FY 15 FY 21
CAGR: 13.7%
CAGR: 19.7%
BYODCorporate owned mobile devices Can I use my device
at work?
Note: All figures are in Millions as on H2 FY 15
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The new normalProviding access to corporate data
on personal mobile devices
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Why is it important for employees to use mobile devices at work
• Client relationships extend beyond office hours and this blurs lines between personal and official relationships
• Employees want to be connected to real time office information even during personal time and respond to emergency requests
• Employees would like to carry on non core official work during their personal time: eg: manage personal time sheets
• 50% of employees believe mobile devices improve work/life balance
• 40% feel mobility gives them control over how/when/where they work
• 30% use mobile devices to stay in touch with colleagues
• 21% access time-critical information• 20% use them to improve customer
experience• 50% of mobile enabled workers have
increased productivity in the last 2 years
Mobility in the workplace
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Poll
How many employees bring and use their own mobile devices at your workplace?
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Key challenges
Presented to IT by mobile devices
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Business collaboration
Balancing between sharing and security• Secure identity and access
management• Secure file encryption
Enabling mobile devices Security
Eroding enterprise perimeter• Security against malwares• Lost/Stolen devices
The challenges: employee owned devices
Managing and monitoring users/devices• Managing multiple users• Managing multiple devices• Managing user policies• Securing employee privacy
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Enterprise mobility solution
Challenges managing security & productivity
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Enterprise Mobile Management (EMM) or Mobile Device Management (MDM)
The foundational and functional aspect of managing
Overcoming device security challenges
Configuration DocumentManagement
RemoteSupport
MobileSecurity
Management
MobileDevice
Management
MobileExpense
Management
BYOD Policy
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Ente
rpris
e M
obile
Man
agem
ent (
EMM
)The facets of mobile device management in an enterprise
Configuration
BYOD PolicyDocument
Management
RemoteSupport
MobileDevice
Management
MobileSecurity
ManagementMobile
ExpenseManagement
Password policy Encryption
Control browser usage Device lock/unlock
Anti-virus protection Policy violation alert
Identifies jail broken/ rooted devices
Complete/selective device wipe
Locate the device Mobile application management
App blacklisting and white listing Mandatory apps
Enterprise app catalogue
Mass distribution of enterprise apps
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Ente
rpris
e M
obile
Man
agem
ent (
EMM
)The facets of mobile device management in an enterprise
Configuration
BYOD PolicyDocument
Management
RemoteSupport
MobileDevice
Management
MobileSecurity
ManagementMobile
ExpenseManagement
Usage reports and alerts
Dashboard management
Manages all device attributes, e.g., bluetooth etc.
User group creation Device launcher configuration
Back up and restore Kiosk mode
Promotion PartnerPresented by Knowledge Partner
Ente
rpris
e M
obile
Man
agem
ent (
EMM
)The facets of mobile device management in an enterprise
Configuration
BYOD PolicyDocument
Management
RemoteSupport
MobileDevice
Management
MobileSecurity
ManagementMobile
ExpenseManagement
Mass distribution of documents Secure container
Secure access to share Point Support Office 365
Exchange active sync configuration
WiFi and VPN configuration
Remote device diagnostics and support
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Enterprise mobility solution
Benefits: securely managing devices
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Benefits of Mobile Device Management solutions for ITEasy setup
Configure mobiles and tablets with your email and network settings at the touch of a button.
Support as many devices as you needAbility to scale up or down to match any changes you make to your business, letting you add new devices within minutes or define and amend user profiles and groups to suit your organisations needs
Remote lock/wipe protects your data
If a device is lost, stolen, misused or shows any sign of attack, you can lock it or wipe it remotely in minutes.
Improve responsiveness
Research shows staff feel that using their own device for work increases their responsiveness, due to their familiarity with the device
Easily reach a distributed workforce
Securely send software updates from one central location to your whole workforce, no matter where they are located
Predictable costs
Comprises of simple monthly subscription based on the number of devices you are managing
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How do you get started with your MDM strategy?
• Support users in terms of governance, operational systems
• Identify which applications to mobilise • Provide one seamless network experience: Office LAN/Home W-fi/
Telecom network• Implement a holistic security strategy
• Identify the range of smartphones your business needs to support.
• Take a user-centric view towards mobility and understand users’ needs and expectations around communication, community, and productivity
Operational excellence
Applications, network and security
Diversity of devices
End user-centricity
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Selecting an MDM solution provider: Key factors to review • Multi-OS platform
management capabilities• User policies• Key security features
• Industry-leading experience in providing MDM solutions
• Knowledge and trust is a big advantage for organizations to leverage, particularly in comparison to many of the start-up and young companies with little or no experience
• A leader to provide cross platform MDM solution for business customers
• Platform should support a fully integrated solution on all platforms
• A single unified interface
• A solution provider who has support presence in your local region
• Account managers dedicated to help you with post deployment governance practices
Management capabilities
Reputation and reliability of vendor
Availability of complete solution and functionalities
Vendor support-technical, sales
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What is not a perfect MDM solution
Employees are asked to carry two mobile devices, one for official and one for corporate purposes, in order to segregate the data between personal and enterprise use
MDM is suitable only for enterprise owned devices as it controls the whole device which may not be accepted for BYOD scenario
Not securing the corporate attachments downloaded or saved from enterprise links
Not having a alerting mechanism for non compliance , lost or stolen devices immediately
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Poll
What mobile device security policies does your company deploy presently?
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Case Study
Mobile Device Management
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Case Study: Delivering the world’s largest devicemanagement platform for an oil company
Need for a Platform that can support 30,000 users with up to 3 devices each for resilience purposes during disaster
Challenge
Device Manager platform designed to give enterprises complete, centralised control over theirdevice fleet
SolutionBuilt highly redundant architecture to ensure the levels of resilience needed by the customer
Result
• Struggling to manage a vast estate of employee owned devices and diverse operating systems connecting to its Microsoft Exchange environment
• Built the device management platform to support a total of 90,000 devices – one of the largest in the world – 70% of which are employee-owned and 30% corporate-liable
Source: Dailyhunt, Frost & Sullivan analysis
• When new hires start work at the customer’s company, their devices are automatically on-boarded to the Device Manager platform and inherit the relevant policies .
• Contract employee devices are on-boarded to the platform at an average rate of2,000 per day
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Mobile Device Management
The future
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Looking ahead
Source: Dailyhunt, Frost & Sullivan analysis
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1MDM will be embedded with more stringent security features that Improves visibility and control with instant views of device compliance, inventory, protection, and health
MDM will reach a tipping point where users can self register without involvement of IT. This is an area of differentiation against competitors, for better value chain collaboration
MDM will reach a rapid and scalable deployment model where enterprises will reach out to a distributed workforce with granular or fine grained security policies for each individual
Geopolitical borders will blur. Employees around the globe will use mobile collaboration. This will become a significant pillar in every IT strategy.
Conditional and adaptive security for each user, application and multi-factor authentication will reach mainstream MDM.
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Ayaz Siddiqui Manager Product Marketing – Mobility Solutions
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QuestionsPlease enter any questions you may have into the
chat interface on your screen
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FeedbackFor more information on Mobile Device Management (MDM)
Email: [email protected]: 1800 266 1800
Request your valuable inputs at the end of the webinar. The feedback form will open automatically.