dmc (campus) unit guide 2013 14

Developing Management

Competencies

Unit Guide

2013-2014

This book belongs to: _____________________________________________________

Managerial skills model (Peterson and Van Fleet, 2004)

If you require a large print version of this unit guide,

please contact your programme administrator or any of the unit tutors.

An electronic version of the latest edition of the handbook is available via the Introduction to

Management unit space on the University Virtual Learning Environment, myBU.

M.Bobeva, E Bolat, C.Lamont, & M Ridolfo Developing Management Competencies 2013/14

Table of Contents

Topic Page No.

1. Introduction 1

2. Organisation of the unit 2

2.1. Rationale 2

2.2. Aims 2

2.3. Communication Practices 3

2.4. Indicative Delivery Plan 5

3. Assessment 9

The DMC Assignment Brief 9

Submission details and deadline 11

Assessment outcomes and feedback

Deliverables – The Missions

11

4. Mission 1: Managing productivity tools for business professionals 14

4.1. Tasks 14

5. Mission 2: Managing Business Community Projects 15

5.1. The groupwork component 5.1.1. The four BCE events 5.1.2. Guidelines on the BCE events documentation

5. Mission 3: Managing Internationally

6.1. Task

6.2. Parameters 6.3. Preparation and research 6.4. Submission details and feedback

6.5. Self and peer assessment sheet 6.6. Marking criteria

7. Mission 4: Managing Self and Others 7.1. The individual components

15 15 16

19 19

20 20 20

21 21

23 23

Bibliography Web-based resources

24 24

Appendix A: Developing Management Competencies Unit Description 26 Appendix B: Self and Peer Assessment form (SPA1) for mission 2 Appendix C: Self and Peer Assessment form (SPA1) for mission 3

Appendix D: Indicative Assessment Outcomes for mission 3

28 29

30


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1. Introduction

The Developing Management Competencies (DMC) unit is a 20-credit unit assessed through coursework. The assessment of the unit comprises of individual and groupwork components.

The full description of the Developing Management Competencies unit is provided in Appendix A.

This guidebook presents the organisation of the unit synthesising aspects of Personal and Professional Development, Information Management and Managing Internationally. The classes

are led by a team representing the adopted socio-technical perspective, with Carly Lamont and Mark Ridolfo representing the behavioural aspects, Dr Milena Bobeva and Elvira Bolat focusing on the information management set of skills and knowledge.

The unit will expose you to the nature of project-based groupwork in a simulated or realistic

business environment, whilst encouraging you to develop a learning culture founded on mutual support, empathy and respect for diversity. You will be operating with contemporary technologies and developing your critical thinking, communication management and reflective practitioner’s

skills. The university Virtual Learning Environment, myBU, has a key role in the delivery and assessment of the unit and Mahara will also be used.

All sessions are delivered in an intensive mode over the first eleven weeks of the first semester (See Section 2.4: Indicative Delivery Plan). The coursework assessment is through a portfolio of group and individual work, which are described in Section 3: Assessment.

We hope together we can make the unit

enjoyable, as in the words of Shakespeare

“No profit grows where no pleasure is taken”.

Best wishes for success in your studies,

Milena Bobeva, Elvira Bolat, Carly Lamont &

Mark Ridolfo


2

2. Organisation of the unit

2.1. Rationale

It is essential for you as a future business professional to be able to engage effectively with the

management of various tangible and intangible resources, processes, projects and customers. This will require the development of a range of transferable people-related, technical and analytical skills, which

will also contribute to your performance in the business arena, as well as across the whole programme and help your transformation into lifelong learners. The unit aims to provide a foundation for developing self-awareness, skills, behaviours, attributes and competences, which will ultimately make

you effective, independent and credible professionals for the Information Age (Fig.1).

2.2. Aims The unit aims to help you develop the following competencies:

1. Identify and apply appropriate strategies and techniques for information searching and management;

2. Recognise business and individual needs, and identify relevant information sources, evaluating their quality using a variety of analytical tools;

3. Contribute, in a constructive, pragmatic and proactive manner, to the effective management of group-based projects;

4. Demonstrate competence in a wide range of interpersonal and transferable skills and to work in a variety of contexts;

Teamwork

Competency

Global Awareness Competency

Strategic Action Competency

Planning and Administration Competency

Self-Management

Competency

Communication Competency

Fig. 1: A Model of Managerial Competencies (Thompson Learning, 2005, based on

Hellriegel et al., 2004)

Managerial Effectiveness


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2.3. Communication Practices

One of the key factors for successful completion of the unit is effective communication with your

tutor(s), programme administrators and peers. Here are some practical guidelines on how to

manage this:

Consider which is the MOST APPROPRIATE communication channel (i.e. face-to-face,

telephone, e-mail, post to a discussion forum) to use in the specific case, keeping in mind the urgency of your task and your recipient’s availability and preferences (if known).

When scheduling a meeting via e-mail or telephone message, allow SUFFICIENT TIME for your recipient to deal with the request and confirm the meeting with you. Some indication of

your availability (non-availability) outside the suggested time and the cause/agenda for the meeting will be useful.

In communication with your tutors, USE YOUR STUDENT EMAIL ADDRESS and provide

your FULL CONTACT DETAILS, i.e. name, course, seminar group/cohort, e-mail and, if

preferred, a telephone number for contact. You can save some time if you include these details in the signature file automatically attached to your e-mail or forum messages.

If you haven’t heard from the tutor within a couple of days of your last e-mail, either RESEND

your e-mail request, or try to contact him/her via telephone. If you can’t speak to the person,

leave a message on their voice mail or in their office, providing your full contact details and the nature of the request, as specified earlier.

If your query concerns myBU or other TECHNOLOGY-RELATED ISSUES, log a job with IT

Services. You can do this via telephone (+44) 01202 965515 or via the ‘Contact us’ page on the IT Support part of the Student portal (http://studentportal.bournemouth.ac.uk ). You will receive an email confirming your request. You are expected to inform relevant members of

staff of your issue and, if required, provide evidence of your communication with IT Services.

KEEP A COPY of your unit-related e-mails for your records.

Most tutors provide weekly SURGERY HOURS which are announced on myBU and/or

posted outside each tutor’s office. These are times when students can ‘drop in’ to see the tutor without an appointment. There are only a few such times available per week as tutors teach more than one unit, so generally if you need to speak to your tutor you should request

an appointment. When doing this, consider the following:

o To ensure your e-mail is dealt with quickly, send it to ALL your DMC tutors. You will notice

that the tutor who replies has included the others.

o Remember that your tutors are happy to hear from you and despite a busy workload will

endeavour to address any queries you have, hear your views and discuss any matters of

concern.

Remember, it is YOUR responsibility to take the initiative throughout your studies: This means

you must manage the process of raising problems or difficulties with the unit leader.

The contact details for the unit tutors are as follows:

(1) Mark Ridolfo Talbot Campus, Christchurch House, C119

Tel: 01202 9 65525; E-mail: [email protected]

(2) Dr Milena Bobeva Executive Business Centre, Lansdowne,EB501

Tel: 01202 9 65193 E-mail: [email protected]

(3) Carly Lamont

Talbot Campus, Christchurch House, C114a Tel: 01202 9 65905; E-mail: [email protected]

(4) Elvira Bolat

Talbot Campus, Christchurch House, C116 Tel: 01202 9 68755; E-mail: [email protected]

The main communication channel for this unit is the DMC discussion board on myBU. You

MUST SUBSCRIBE to the forum to allow for all posts to be automatically sent to your student e-mail box. This will ensure that you don’t miss out on any important information.

http://studentportal.bournemouth.ac.uk/

mailto:[email protected]





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2.4. Indicative Unit Delivery Plan **

The following schedule lists the tutor-led sessions only. For each hour of contact time with the tutor, you are expected to put in approximately 3 hours of self-managed work. This could be in the form of preparation for the session or further study. Guidance on the activities you will have to complete on

your own, will be provided on the unit space on myBU.

This timetable is provisional. The topics of the sessions may change. For up-to-date information, go to the unit space on myBU.

Week Lecture Topic Seminar Lab Workshops

12

w/c 30

th

Sept

L1: Introduction to the Developing

Management Competencies unit;

Setting Mission 1.

L2: (MR) Global graduates. Management competencies and managerial leadership

No seminar

(EB & MB) Effective communication

E-mail signatures (review)

Using discussion forums/fora

Using Mahara – personal pages, images

Setting homework on flow charts of AP procedures

13

w/c 7

th Oct

L3: (CL) Managerial effectiveness: Self- awareness and intelligences (EI, IQ)

L4: (MB) Vision, goals and objectives - From strategic to operational management: a business and individual perspective.

(CL) Knowing yourself – guidance on

self-assessment exercises

Self-managed work: Complete Skills Audit, SWOT and SOAR activities (in that order) and post

in My MC Profile on Mahara. Forms

and instructions are available on myBU.

(EB & MB) Basic Project Management Toolkit

RACI matrices

Flow charts (homework review)

Organisational charts (homework review)

Organising online project areas using wikis:

expectations & best practice

Project management plans and Gantt charts

14 w/c 14th Oct

L5: Planning & administration: Project

management; Project management tools L6: (MB) Risk assessment

No seminar

(EB & MB) Effective Information Management:

Excel functions: basic statistics and logical

formatting

Gantt charts (consistency with RACI matrices)

Online resources: Key aspects in searching,

evaluating and using information; Using the Harvard Referencing System - conventions and practice; complete exercises on library website:

www.bournemouth.ac.uk/library/how to/ citing- refsharvard.html

http://www.bournemouth.ac.uk/library/how%20to/%20citing-%20refsharvard.html

http://www.bournemouth.ac.uk/library/how%20to/%20citing-%20refsharvard.html


5

15 w/c 21

st

Oct

L7: (MB & EB) Setting Mission 2 - Managing projects

L8: (EB) Business in a digital era No seminar

(EB & MB) Project documentation

Assessment of IT-based elements of Mission 1 (Excel decision model for the grades and Mahara) Plagiarism tests

16

w/c 28

th

Oct

L9: (EB) Safe information management (plagiarism, IP, critical thinking, collusion, academic policies & procedures

L10: ((EB) Contemporary tools on information reporting and presentation

(CL) Observed seminar group meeting – feedback & guidance relating to Mission 2 BCE projects.

No lab

17 w/c 4

th

Nov No lecture

No lab

18 w/c 11

th

Nov

No lecture

No lab

19 w/c 18th Nov

No lecture

(CL) Challenges of group work, dealing

with conflict/dealing with non-contributors

No lab

20 w/c 25

th

Nov

B&M Talent Show – 6-9 pm KG01

L11: (MR) Effective presentations & setting

groups for Mission 3 – Managing Internationally

No lab

21

w/c 2nd

Dec

L12: (MR) Cultural awareness & international management

L13: (MR) Perception & stereotypes

(MR) Drop in sessions with Mark

(C119)

No lab

22 w/c 9

th

Dec

L14: (MR) Non-verbal communication

L15: (MR) Introduction to cross-cultural theory

(MR) Drop in sessions with Mark (C119)

No lab


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3. Assessment

The assessment of the Developing Management Competencies (DMC) unit comprises:

Individual components contributing a total of 50% towards the unit mark and a set of group deliverables, contributing the remaining 50% of the unit mark.

Business School Assignment Brief 2013/14

BA (Hons) BusinessStudies-Developing Management Competencies Level C

Developing Management Competencies

This assignment is worth 100% of the overall unit mark.

THE BRIEF

INTENDED LEARNING OUTCOMES

Having completed the Management Competencies part of the unit you are expected to be able to:

1. Evidence an appreciation of the complexity and diversity of contemporary working

environments; 2. Identify and apply appropriate strategies and techniques for information retrieval, analysis,

reporting and presentation;

3. Contribute, in a constructive, pragmatic and proactive manner, to the effective management of complex group-based projects;

4. Demonstrate the ability to apply a wide range of interpersonal and transferable skills in a

variety of contexts; 5. Evidence an understanding of the challenges associated with doing business and managing

internationally.

The assessment of the DMC unit consists of four MISSIONS testing how well you have achieved the

above learning outcomes. This is achieved through tasks focused on planning, organising, running

and documenting business and community events, and through personal and group evaluations and reflections on the experience. It comprises of 50% group and 50% individual work.

For the group components of the coursework you are required to join a Business Community Engagement (BCE) group, organising and documenting ONE of the BCE events outlined in this

document (i.e. the DMC unit guide). Each event will be run by a task group, or a BCE team, from within the seminar group. As an individual you are required to take an active role in co-ordinating only ONE of the BCE events but also to act as a critical friend and additional resource for the rest of

the events.

Students must assign themselves to a BCE team by end of Week 16 (w/c 28th Oct) and post the

allocation list on myBU. We will advise you of its location via an announcement on the discussion

board. Please note, a completed Self/peer assessment (SPA1, see Appendix B) of the BCE work

(Mission 2) must be submitted by 12.00 noon on Monday 2nd Dec 2013 – via an online survey on

myBU. This will be used to moderate marks.

You will also be required to create and deliver a group presentation, which you will prepare and

deliver with other students from your seminar group, normally in groups of 5-6 students. For this part of the group component the unit tutor, Mark Ridolfo, will allocate groups. Please note that there will be no changes either to the make-up of the groups or to the timings of the presentations, except by

prior agreement with Mark. All students are REQUIRED to submit a Self and Peer Assessment


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(SPA) Form (see further below). The assessment criteria for this task can be found in Appendix D of this guide and on page 22.

Assessment of the individual component for Mission 1 “Managing productivity tools for business professionals” will take place in class during the lab sessions in week 15 (w/c 21st October 2013)

You are also required to compile an Individual reflective account of approx.1000 words for Mission

4 – Managing self and others – which must be submitted by 12:00 noon on Friday 7th February 2014

paper copy via the appropriate assignment box assignment box opposite C105.

electronic copy via the DMC electronic submission box on myBU

THE MISSIONS

(1) Mission 1: Managing productivity tools for business professionals 25%

1.1. Decision support tool for grades 60%

1.2. My MC profile (start of study self-assessments + CV) via Mahara e-portfolio 20%

1.3 The reference to policies and regulations 20%

In-class assessment of the workshops in Week 15 (w/c 21st Oct 2013)

(2) Mission 2: Managing Projects 25%

2.1. Organisation and execution of the BCE project

2.2. Project management documentation, incl organisational chart, Gantt chart, registers,

RACI, minutes of meetings 40%

1.3 Project delivery, value, impact, incl. video, newspaper article 40%

2.4. Professionalism, creativity and originality 20%

Assessment of above through wiki-based portfolio due Monday 2nd December 2013

(3) Mission 3: Managing Internationally 25% 3.1. Content of presentation 70%

3.2. Professional impact 30%

Assessed presentations during week 27 (w/c 13th Jan 2014)

(4) Mission 4: Managing self and others 25%

4.1. Individual reflective account 80% 4.2. Completed MC profile on Mahara 20%

Assessed reflective account (1000 words) submitted via Turnitin by Noon Friday 7 th February 2014

Guidelines on the expectations on each deliverable are provided under each Mission section within this document, the DMC unit guide. Further guidelines will also be posted on myBU. An online Questions & Answer discussion forum will address any emerging issues. You should subscribe to

the discussion forum and regularly check it and your University e-mails for updates, notices and messages.


8

The above deliverables have to be completed using contemporary productivity tools, as follows: the full group project documentation has to be presented on the group project space (a myBU wiki) and all individual deliverables and self-managed work to be in the form of an e-portfolio using Mahara on myBU.

ASSESSMENT CRITERIA FOR MISSIONS 1.2 & 4

Missions 1, 2 and 4 will be assessed using the following generic marking criteria:

1. Subject knowledge and understanding - evidence of factual and conceptual understanding

of the subject, or of reading/research

2. Intellectual skills - evidence of analysis and evaluation, ability to collate and categorise ideas

and information and to develop and sustain a coherent argument

3. Ability to relate theory to practice - ability to apply the knowledge to different contexts and

generate a range of responses to given situations

4. Transferable skills - structure and organisation of content, layout and formatting, use of

visuals, command of syntax, language and grammar

5. Innovation/originality - added value/going the extra mile.

SUBMISSION DETAILS AND DEADLINE

Assessment of the individual component for the Mission 1 “Managing productivity tools for

business professional” will take place in class during the lab sessions in week 15 (w/c 21st October 2013)

The project documentation for BCE group (Mission 2) work must be completed and

submitted – via the group project space (wiki) on myBU by 12.00 noon on Monday 2nd Dec

2013

A completed Self/peer assessment (SPA1, see Appendix B) of the BCE work (Mission 2) by

12.00 noon on Monday 2nd Dec 2013 – via an online survey on myBU

The completed Self and Peer Assessment Form for the Mission 3 “Managing internationally”

(SPA2, see Appendix C) by 5pm on Friday 17th Jan 2014 – via the appropriate assignment

box opposite C105

Individual reflective account of approx.1000 words for the Mission 4 by 12:00 noon on

Friday 7th February 2014

o paper copy via the appropriate assignment box assignment box opposite C105.

o electronic copy via the DMC electronic submission box on myBU

Please note that this is the final time you can submit – not the time to submit!

If you need an extension for any piece of work, you should speak to your Programme

Administrator who is based in the Admin Office in C114. The authorisation of extension requests is done by the Programme Co-ordinator, but not the unit tutor. Your lecturer will be consulted of the intended action and informed of the final decision.

Unauthorised late submission and any editing or upload on the wiki and personal blog be penalised according to the University Regulations with a mark of 0%.

ASSESSMENT OUTCOMES and FEEDBACK

You can normally expect to be given your mark and feedback within the period specified in the University Regulations.

Your feedback and mark for this assignment will be provided via myBU. Because of the size and


9

volume of work likely to be submitted, detailed comments on each individual element of the assessment cannot be guaranteed. However, everything submitted will be taken into consideration.

The overall pass mark for the unit is 40%. Should you fail to achieve a pass in DMC you will be

required to resubmit an element, or elements, of course-work, the nature of which will be decided based on the profile of your marks.

In your interest a sample of work is second-marked, the sample normally including all Firsts and

Fails, as well as a selection of other work.

INDICATIVE ASSESSMENT OUTCOMES

80% & above = High First (Distinction) - Excellent standard

Outstanding work. Clear evidence of insight and/or originality; Effective and incisive use of models or techniques; Exemplary presentation, in very good English.

70% - 79% = First (Distinction) - Very Good standard

Clear evidence of insight and/or originality; Effective and incisive use of models or techniques; Notably clear and concise presentation, in good English.

60-69% = II I (Upper Second) - Good standard Consistent, objective and reasoned description. Good understanding; thoughtful analysis;

Sound use of relevant models or techniques and evidence of creative ideas; Logical structure; clear arguments. Clear presentation in satisfactory English.

50-59% = II ii (Lower Second) - Satisfactory standard

Work clearly set out; identifies fundamental and relevant issues; Limited analysis or synthesis; Appropriate use of models or techniques; Good structure; clear presentation in

satisfactory English.

40-49% = III (Third class) - Poor standard Covers relevant issues at a basic level; Poor analysis; Models or techniques are very

simplistic; Structure weak or inconsistent. Still, acceptable presentation in satisfactory English.

30 - 39% = Fail - Unacceptable standard Superficial and/or irrelevant; Lacks understanding of the question and/or the subject matter; Diagrams are inaccurate and/or poorly drafted; Structure inappropriate or absent;

Unacceptable presentation.

Below 30% = Very Weak Fail - Unacceptable standard

Largely inaccurate or irrelevant material. Little or no evidence of understanding of the subject or of reading. Unstructured and incoherent. Markedly poor English and very inappropriate style. May be seriously deficient in quantity.

ASSESSMENT OFFENCES

The University has an Assessment Offences Policy, a copy of which can be found on the University web site (http://studentportal.bournemouth.ac.uk/help/rules-regulations/). It is your

responsibility to familiarise yourself with this policy. If an offence is suspected, you may be subject to the procedures outlined in the Policy. You are especially reminded of the importance of referencing your work properly and of the potential consequences of plagiarism.

PLAGIARISM IS A SERIOUS ACADEMIC OFFENCE AND MAY INCUR SEVERE PENALTIES

BEYOND A FAIL GRADE.

Bournemouth University reserves the right to use electronic means to identify plagiarism.

If you have any queries regarding the Assessment Offences Policy, you should speak to your

Programme Co-ordinator.

HELP AND SUPPORT

Help, support and guidance will be provided by the tutors in class and via myBU. Students may

also see the tutor during ‘Surgery Hours’ or by appointment.

http://studentportal.bournemouth.ac.uk/help/rules-regulations/


10

PAL leaders, Student Union staff and the Programme/Framework Administrator (s) might be

available to help with inquiries relevant to their roles.

There will be a dedicated myBU Discussion Forum in the DMC Unit Folder. Please ensure that

you ‘Subscribe’ to it.

Guidelines in respect of the electronic portfolios and the use of other online resources will be

provided by the tutors, in class and via myBU.

The room booking facility available through the MyBU tab or the Student portal should be used

for booking a venue for the events or for group studies.

All references must be acknowledged using the BU version of the Harvard Referencing system

(Author Date Method). Failure to do so amounts to plagiarism which is against University regulations. Please refer to www.bournemouth.ac.uk/library for the University’s guide to citation in the Harvard style.

Students with Additional Learning Needs may contact Learning Support on www.bournemouth.ac.uk/disability_support.

General academic support is available via the Academic Skills community on myBU.

Additional support is provided by the School.

If you have any valid mitigating circumstances that mean you cannot meet an assignment

submission deadline and you wish to request an extension, you will need to complete and submit the Mitigating Circumstances Form for consideration to your Programme/Framework Administrator together with appropriate supporting evidence (e.g., GP note) normally before the

coursework deadline. Further details on the procedure and the mitigating circumstances form can be found at www.bournemouth.ac.uk/student/mitigating. Please make sure you read these documents carefully before submitting anything for consideration.

Disclaimer: The information provided in this assignment brief is correct at time of

publication. In the unlikely event that any changes are deemed necessary, they will be communicated clearly via e-mail and myBU and a new version of this assignment brief will be circulated.

Version:

3

http://www.bournemouth.ac.uk/library

http://www.bournemouth.ac.uk/disability_support

http://www.bournemouth.ac.uk/student/mitigating


11

4. Mission 1: Managing Productivity Tools for Business Professionals This individual component contributes 25% towards your final coursework mark. It focuses on developing an understanding of effective use of business productivity tools. A number of tasks will be set during Lab sessions over the first four weeks of the unit delivery. Each task will be reviewed

by the tutor in class and the feedback should be used for the development of action points on personal and professional development.

4.1. Tasks

(1) Develop a Decision support tools for grades.

You will be required to prepare an Excel spreadsheet that you can use to calculate your unit grades, the average and the classification for the level of study and their final grade and classification. In preparing your Excel spreadsheet you should consider regulation and exam board decisions. The

work should be professionally presented and with appropriate annotations. (2) Create your Management Competencies (MC) profile in a Mahara e-portfolio

You will be required to set Mahara e-portfolio (see Figure 4.1) with the following parts:

publicly available information (i.e. CV that is set to be publicly available to help with job applications); assessment materials part that can store such materials as reflective accounts

and all related materials to assessment;

personal section containing materials for personal use such as personal notes, blog etc.

For further details please access https://maharabu.bournemouth.ac.uk and https://maharabu.bournemouth.ac.uk/view/view.php?t=zJndOg82BXq6wE0Y3DGC (3) Complete an online test on BU academic policies and regulations

You will be required to complete an online test to demonstrate your ability to comply with institutional or organisational policies and regulations. Particularly, you will need to demonstrate knowledge and understanding of BU rules and regulations. For further details please access

http://studentportal.bournemouth.ac.uk/help/rules-regulations/index.html

Figure 4.1.

Source: http://blogs.bath.ac.uk/eportfolios/

https://maharabu.bournemouth.ac.uk/

https://maharabu.bournemouth.ac.uk/view/view.php?t=zJndOg82BXq6wE0Y3DGC

http://studentportal.bournemouth.ac.uk/help/rules-regulations/index.html

http://blogs.bath.ac.uk/eportfolios/


12

5. Mission 2: Managing Business Community Projects (BCE)

Mission 2 is a groupwork component that contributes 25% towards your final coursework mark. It

focuses on fundamental business competencies, such as communication, project and operations

management, risk assessment, marketing and managing stakeholders. Documenting and evaluating the quality of the work are other key aspects of the coursework.

5.1. The Task You are required to work in a team that will have to organise, execute and report the work a Business Community Event (BCE).

5.2. The Four BCE Events

Below are the details of the FOUR events that each seminar group must organise and complete

by Week 20 - w/c 25th November 2013. The details of all events have to be recorded and

announced via the ‘BCE events’ thread in the Developing Management Competencies’ discussion forum in the DMC unit space on myBU.

Every student is expected to attend ALL events organised by their seminar group.

The teams working on the Fundraising Event and Business Community need to get in touch with the

Student Union A.S.A.P. so you can coordinate with them and discuss your ideas. The SUBU Volunteering Staff work on a part time basis so please make sure you use the following e-mail if you

wish to arrange an appointment or make an enquiry: [email protected]. Remember to outline who you are, your purpose etc within the message and if an appointment is arranged, ensure ONLY 2-4 representatives from your seminar group go to the meeting.

As soon as the fundraising event has been completed, any funds raised must be handed to

SUBU and information on funds raised and the Charity involved should be e-mailed to Milena and Carly. This information should also be recorded in the project documentation.

(1) INDUSTRIAL LIAISON ACTIVITY

The group must arrange for an appropriate ‘guest speaker’ to come and talk about any aspect(s)

of working in business.

You should discuss your ideas with Carly and Milena prior to committing to an invitation.

Please note that any external correspondence must be checked by Carly or Milena before it

is sent.

It is the responsibility of the team organising the event to book a venue by e-mailing the details to

the Programme Administrators (with a copy to Carly and Milena) to request their assistance in booking a room. The e-mail should clearly state:

the purpose date and time of the event the contact details of the external visitor

topic of the talk [optional] any requests for parking space for your guest.

The administrators will try to help you with these arrangements.

Upon confirmation of the venue, the event needs to be formally announced to all students on the

course via the ‘BCE events’ thread in the Developing Management Competencies discussion forum. Any student can book their place via myBU on a ‘1stcome-1stserved’ basis. Please note

that although we will try to ensure a room with 40 to 60 places, some of the venues might have a limited capacity.



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(2) A FUNDRAISING EVENT

The group must arrange a Fundraising Event to generate as much money as possible for a Charity of your choice. Consensus needs to be reached within the whole seminar group on:

the type of event

the Charity/Charities you wish to support.

Ideas can be gained through PAL Leaders or contacting SUBU Volunteering Staff. As mentioned,

SUBU staff work on a part time basis so please make sure you use the following e-mail if you wish to arrange an appointment or make an enquiry: [email protected]. Remember to outline who you are, your purpose etc within the message and if an appointment is arranged,

ensure ONLY 2 representatives from your BCE team attend the meeting. You are advised to make contact A.S.A.P.

NB. All funds raised must be handed in to the Student Union in a timely fashion as they

will be donated to the relevant local charity.

(3) MAKING A DIFFERENCE - BUSINESS COMMUNITY PROJECT

The aim here is to support SU (Student Union) initiatives and to make a contribution to the local or wider community by contributing to ONE of their community-based projects.

You are advised to talk to your PAL Leaders as they will have a current list of project options provided by SUBU Volunteering and once you have decided which project you would like to do you need to get in touch with SUBU Volunteering to confirm your group’s choice and to gain the

contact details of the charity. Projects will be allocated on a first come first served basis and PAL leaders will be updated regularly on which projects are still available throughout the term.

(4) BUSINESS AND MANAGEMENT (B&M) TALENT SHOW

Your group will organise a performance drawing on the talents of your seminar group members. You will need to plan, develop and coordinate a performance that will form part of the B&M

Talent Show to be held in KG01 on the evening of Monday 25 th November 2013. Clear documentation of the rules of engagement and supporting evidence should be included in the project documentation. For example, supporting evidence may include any/some of the following:

Agreed budget

Logistical arrangements

Options discussed Planning stages

5.3. Guidelines on the BCE events documentation

Here are guidelines on the expectations of some the project deliverables that have to be included in

your documentation on myBU. Further directions will be provided during the face-to-face sessions and via the online discussion boards. You are also expected to do your own research on the conventions and best practice in developing these outcomes.

For each of the deliverables, remember:

Provide a meaningful title and a list of the name(s) of the author(s), their teams and seminar groups.

If applicable, e.g. for charts and figures, include a caption, e.g. Table.of Fig.Y and provide a key to symbols.

Be consistent and professional in presenting the deliverables of your team. This could include font and font size, use of colours and shapes, etc.

Attachments should be used ONLY to provide a downloadable option for information that is

already presented in the online portfolio. All figures and tables should be embedded within the online pages with consideration for user friendliness, i.e. logical flow, smooth navigation through hyperlinks, sign-posting, etc.



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Check the spelling of the final version and add referenced sources as appropriate.

(1) BCE goal and objectives

Each BCE team should come up with their own goal statement supported by a set of objectives related to the project. For each of these objectives there should be a brief description explaining

why it is a SMART one, e.g. for T (traceable) – what outcomes confirm that this objective has been achieved.

(2) Roles and responsibilities within the team, supported by an organisational chart

You will need to present briefly the project roles within the BCE team, together with their responsibilities and the team members taking these roles, e.g. project manager,

communications officer. These have to be illustrated in an organisational chart for the seminar group with full details for your team only. Each team must have a Project Manager to lead the rest of the group.

(3) Stakeholder analysis

A stakeholder is any individual, group, organisational unit (e.g. department) or organisation that is involved in or impacted by the actions taken by your team. Whether you are organising a social event or an industrial liaison talk, or a fund-raising event, you have to define ALL the

stakeholder groups, their interests, needs, any risks associated with them and how they would be affected by your project (benefits, marketing, additional workload, etc).

The stakeholder analysis should include a list of all stakeholders to the project, a description of their role, responsibilities and impact on the work. The deliverable should clearly cross-reference with other deliverables such as the project management plan and the risk

assessment. Additional deliverables, e.g. a RACI matrix, could be provided to illustrate the coherence within the set of deliverables.

(4) Project plan represented in a Gantt Chart for each of the four events)

All steps within the project have to be graphically presented in a Gantt chart, indicating

dependencies between the tasks, deadlines and resources (person/people responsible) for these tasks. Information on the evolution of the Gantt charts and examples of different versions are available from http://www.ganttchart.com/ or similar professional and reliable online sources.

If you intend to use Microsoft Project, be aware that MS Project is installed in the BS labs. If you

haven’t got a copy of the software, you need to ensure that the format is compatible with MS Office applications.

(5) Risk assessment

A risk assessment should be completed for each of the four events. It should reflect that the group has taken into consideration both the stakeholders and the project tasks.

For example, a team involved in a car wash fundraising event should have identified their

stakeholders as: staff, Estates, Student Union, BU Portal manager, etc. They should have also considered the timing of the event. For example, having the event in the first week of the month

could generate more donations than if the event is in the last week of the month, as employees are likely to receive their salaries on the last day of the month.

Please note that particular Student Union events may also require you to complete a Bournemouth University standard risk assessment form.

For all events involving taking photos or video recordings, the team has to ensure that the relevant image permission forms have been used to obtain participants’ consent. This is a

requirement of the University to ensure compliance with the principles set out in the 1998 Data Protection Act. These forms are available via the Unit documentation folder on myBU. If a

http://www.ganttchart.com/


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student does not want to have their photo taken or included in the group deliverables, they need to inform the unit tutors as soon as possible.

(6) Project Log

The project log is the full documentation of the management of each of the events. It includes

meeting agendas, minutes of team meetings with attendance records of ALL BCE meetings and should be completed on a weekly basis.

Please be aware, random checks on the completeness and up-to-datedness of the documentation will take place from time to time. Shortfalls could result in penalty points for the team!

(7) Final event report and team evaluation

We expect each BCE team to produce a final artefact, documenting the management and

delivery of their event and presenting the group evaluation of the experience, any challenges they have encountered and how these have been overcome. We would also like some opinions on the learning that has taken place, particularly focusing on the challenges of group working,

co-ordination and logistics. Constructive comments on improvements in both the project and team management are welcome.

The video documentary could take the form of ONE video clip of documentary of up to 8 min, or of a narrated presentation slideshow (e.g. a ‘pecha kucha’ or Prezzi type of presentation), or

a similar creative form using contemporary technologies. The following JISC project presentation is a simple example of how one of the options you have to report the outcomes. It proves that you do not require specific skills to present your work in a clear professional style within 6-7min (http://www.youtube.com/watch?v=VuA8RbcDHBE )

The newspaper article is a ‘mock-up’ (ready-to-print completed article) of up to 500 words that

fits on a A4 page advertisement, reporting on the outcomes of your project as it would appear in the press.

Creativity points will be awarded for any ‘smarter’ deliverable.

More details on the compulsory components of the presentation will be provided via myBU and at the last lecture session. Additional evidence such as copies of letters, e-mails,

reference/bibliography list, photographs, etc. has to be made available via the BCE project domain on myBU.

NB. You will be required to complete an on-line self/peer assessment (SPA) form via myBU (please see Appendix B for reference only) and group marks will be moderated on the grounds of SPA results and tutor’s observations of student engagement.

http://www.youtube.com/watch?v=VuA8RbcDHBE


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6. Mission 3: Managing Internationally

This second groupwork component contributes 25% towards your final coursework mark. You will

be required to create and deliver a Group Presentation with other students from your seminar group, normally in groups of 5-6 students, allocated by unit tutor Mark Ridolfo. Please note that there will

be no changes either to the make-up of the groups or to the timings of the presentations, except by prior agreement with Mark. All students are REQUIRED to submit a Self and Peer Assessment (SPA2) Form relating to this task (see further below).

1. Time-management, organisational skills, communication and teamwork are all critical success

factors in this assignment. Start working as soon as groups are confirmed. 2. No extensions are allowed for this assignment. Students with legitimate reasons for not

submitting the assignment will normally be allowed to submit an alternative assignment .

In successfully completing this part of the assessment, you will have demonstrated the ability to:

Evidence an appreciation of the complexity and diversity of contemporary working environments;

Contribute, in a constructive, pragmatic and proactive manner, to the effective management of complex group-based projects;

Demonstrate the ability to apply a wide range of interpersonal and transferable skills in a variety

of contexts;

Evidence an understanding of the challenges associated with doing business and managing

internationally.

6.1. The Task You work as a consultant for CCTC, a Brussels-based management consultancy specialising in cross-cultural training. CCTC have been invited to deliver a presentation at an awareness day

organised by the European Union and World Trade Organisation. The theme of the day is ‘Working Across Cultures’ and the presentation you have been asked to prepare will be to representatives of SMEs from across the EU, who are contemplating expanding their businesses outside of the EU.

The objectives of your presentation are to provide some background on your chosen country and to highlight the key practical and cultural issues relating to doing business in/with your chosen country. Thus, your presentation will be entitled, for example, ‘Doing Business in Singapore or ‘Doing

Business in Canada’ (see choice of countries below). Your group’s presentation must include the following sections:

1. a contextual overview (e.g. historical, political, socio-cultural, economic) 2. a cross-cultural analysis, supported by business-related examples, of the culture of your chosen country,

relating to:

Hall and Hall – high/low context and polychronic/monochronic

Hofstede – any two dimensions

Trompenaars – any two dimensions 1

3. essential information relating to business etiquette/protocol 4. key issues relating to common business interactions (e.g. giving a business presentation,

running a meeting, negotiating a deal.) 5. any significant issues relating to local customs, communication, gestures and body

language etc., which are relevant in a business context

6. any other relevant information you consider to be essential

1 Please note that Individualism / Collectivism may be covered only once, i.e. for Hofstede or Trompenaars, but not both.


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7. your top 3-5 recommendations for doing business in/with your country chosen

The countries from which you may select are Argentina, Brazil, Colombia, Indonesia, Nigeria,

South Africa, Turkey, Singapore, Thailand and Vietnam.

6.2. Parameters

1. You will give your presentation to your tutor, Mark Ridolfo, and normally to one other presentation group. Some presentations will be observed by other DMC tutors.

2. Presentations will be strictly timed and must last no more than 20 minutes. There will be a

short ‘Question & Answer’ session after the presentation. 3. All groups are expected to produce ‘PowerPoint’ slides or Prezi for this presentation and use a

PC/laptop and projector to deliver the presentation.

4. You must provide a hard copy of your slides to Mark Ridolfo at the start of your presentation. Slides should be in 3-slides-per-page handout format and clearly labelled (e.g. Group B2 etc)

5. All group members must present, with speaking time fairly equally divided.

6. All group members must wear professional dress. 7. You must manage all aspects of the preparation, rehearsal and delivery of your presentation as

a group and make every effort to resolve any conflicts amongst yourselves.

8. If your group wishes to exclude a member, you must follow the procedures outlined on myBU and liaise with Mark on any issues.

9. Submission of the Self and Peer Assessment (SPA1) Form (see Appendix C) is a formal

requirement of the Assignment. Late submission or non-submission will incur penalties. Information on how SPA marks will impact on the group mark will be provided in class and via

myBU.

6.3. Preparation and Research To prepare for this part of the assessment, you should refer to your lecture and seminar notes,

Further Study materials and the recommended books, journals and web sites indicated on myBU. Using the search techniques that you should have acquired via the DMC Unit, as well as through Library Infoskills sessions, you should use internet resources extensively to help you in your

research. Presentations for this assignment are expected to be of a near-professional standard and presenters

should make an effort to present without cue cards, if possible. Some of my own presentation guidance materials are available via myBU. The University’s central ‘Learning Support’ unit also offers advice and guidance on presentation techniques. See notice boards and myBU for details.

6.4. Submission Details and Feedback All groups will present during the w/c 13th Jan. Some groups will be scheduled during the normal seminar slot, whilst others will be scheduled in an additional slot. Please refer to your timetable for further information and ensure that you keep BOTH SLOTS free until assignment times are

confirmed. Feedback and marks will be provided within a maximum of 3 weeks, via individual marksheets returned via the Christchurch House Handback Room (C118) and generic feedback via myBU.

6.5. Self and Peer Assessment Sheet By 5pm on Friday 17th Jan 2014, you must have submitted the attached ‘Self and Peer Assessment Form’ (SPA2) (see Appendix C) via the appropriate assignment box.


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Please do NOT attach a cover sheet and do NOT put the sheet in a plastic pocket. Simply submit

the sheet, ensuring that your name and group are clearly indicated.

Failure to submit a Self and Peer Assessment Form may result in a FAIL!

6.6. Marking Criteria

(see also Appendix D) Content of presentation (70%)

Evidence that you have systematically researched the country discussed and covered

required areas to a satisfactory standard.

Comprehensiveness (breadth and depth) of information.

Evidence that you have understood key issues relating to working and doing business in that

country.

Relevance and balance of contents.

Evidence of effective use of a range of relevant resources.

Clarity and appropriateness of recommendations.

Professional impact of presentation (30%)

Evidence of use of appropriate presentation techniques: good eye contact, voice projection, coherence and clarity of structure, clearly defined objectives etc.

Effective use of visual and any other appropriate aids.

Quality of slides.

Professional dress and demeanour.

Effective management and ‘ownership’ of environment.

Good time keeping.

Degree of ‘harmonisation’ and team approach.

Use of an appropriate range of communicative language.

Appropriateness of tone, register, style and expression.

Appropriate use of specialised terminology.

Effective use of signposting and linking language.

Effective Harvard Referencing of slides.

Self and Peer Assessment (SPA2)

Self Using the sheet attached (Appendix B), you will award yourself a mark out of 10, indicating how

much you feel you contributed to the preparation, organisation and delivery of the assignment, relative to other group members. You should reflect on both the quality and quantity of your input:

8 out of 10 I made an outstanding contribution to the assignment

7 out of 10 My contribution was greater than most members of the group 6 out of 10 My contribution was about the same as other members of the group

5 out of 10 I contributed a little less than most members of the group 4 out of 10 I contributed much less than most other members of the group less than 4I contributed little, if anything, to the assignment

Peer

Using the attached form in Appendix B, you must award a mark out of 10 to each other member of the assignment group, indicating how much you feel each person contributed to the preparation, organisation and delivery of the assignment, relative to yourself and other group members. You should reflect on both the quality and quantity of each individual’s input:

8 out of 10 Student X made an outstanding contribution to the assignment

7 out of 10 Student X’s contribution was greater than most members of the group


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6 out of 10 Student X’s contribution was about the same as other members of the group

5 out of 10 Student X contributed a little less than most members of the group 4 out of 10 Student X contributed much less than most other members of the group

less than 4Student X contributed little, if anything, to the assignment The attached Self and Peer Assessment Form (SPA2, see Appendix C) should be posted in

the assignment box no later than 5pm on Fri 17th Jan. Marks are relative, not absolute!

Marks will be used to modify the overall group mark upwards or downwards to arrive at final individual marks. Tutors reserve the right to make appropriate and reasonable adjustments on the basis of academic judgement.

Mark Ridolfo reserves the right to require any group or individual to justify marks. Any student wishing to award a mark of less than 4 or more than 8 must speak to Mark. Any student(s) suspected of abusing this system will be required to meet with Mark to explain.


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7. Mission 4: Managing self and others

Your task is to complete an individual reflective account. This should be in essay format of up to

1000 words, evaluating how you managed the tasks, any problems encountered and how you have developed personally and professionally through the DMC experience. The focus should include not

only the team events, but also lectures, seminar and workshop experiences and how these have enhanced your knowledge (both subject-related and of yourself as an individual).

Think of what you did well, what qualities have helped you through the tasks or something that you

did not know prior to an event. Recognising that you already knew something and evaluating this through the experience of this unit, is a type of reflection - you are learning about yourself, i.e. confirming the depth and scope of your knowledge.

The reflective account should not be descriptive and needs to be supported by the following evidence presented in your Mahara MC profile.

Completed SOAR analysis

Completed self-assessment exercises and evaluation

Completed personal time log for one calendar week The time log sheet should be supported by a minimum of 2 SMART objectives for improving personal time management. All objectives should be posted up on Mahara.

Curriculum Vitae Updated CV following guidelines provided should be posted on your Mahara MC profile.

NB. This individual assessment element contributes to 25% of the overall unit mark


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Bibliography

Bocij, P., 2008. Business Information Systems, Technology, Development and Management, 2nd

ed. Gosport: Financial Times-Prentice Hall. Companion web site: http://www.booksites.net/chaffey_bis

Caproni, P., 2005. Management Skills For Everyday Life, 2nd Ed, Pearson Prentice Hall

Chaffey, D. and Wood, S., 2005. Business Information Management. Financial Times-Prentice Hall,

Available from www.booksites.net/chaffey

Cottrell, S., 2003. Skills For Success: Personal Development Planning Handbook. Palgrave

Cottrell. S. 2011, Critical Thinking Skills, Palgrave

Ellis, C.W., 2005. Management skills for new managers, AMACOM, Available from www.ebrary.com

Heldman, K., 2003. Project Management Jumpstart, Sybex Incorporated, Available from

www.ebrary.com

Hellriegel, D., Jackson, S.E. and Slocum, J.W., 2004. Management: A Competency-Based Approach.

10th ed., Thomson Press

Kipling, R. 1902. The Elephant’s Child, Just So Stories, Doubleday, Available from

http://www.boop.org/jan/justso/ [6 September 2006]

Moore, G. 1965. Cramming more components onto integrated circuits. Electronics, 38(8), 19 April,

114-117, Available from

http://www.intel.com/museum/archives/history_docs/mooreslaw.htm [3 Sept 2006].

Ober, S., 2013. Contemporary Business Communication. Boston: Houghton Mifflin.

Pedler, M., Burgoyne,J. and Boydell, T., 2007. A Manager’s Guide to Self-Development, 5th ed., McGraw-Hill.

Peterson, T.O. and Van Fleet, D.D., 2004. The ongoing legacy of R.L. Katz: An updated typology of management skills, Management Decision, 42(10), 1297-1308.

Shockley-Zalabak, P., 2011. Business Communication. Upper Saddle River, NJ: Pearson.

Thomas, M. And Thomas, B., 2011. Leading Effective Teams: Essential insights and practical

actions every leader needs to develop and lead a high performing team, Available from:

www.iwise2.com [3 Sept 2012]. Whetten, D., Cameron, K. and Wood, M., 2000. Developing Management Skills for Europe, 2nd Ed.

Financial Times-Prentice Hall.

Web-based resources

Belbin Team Role website, http://www.belbin.co.uk

Bournemouth University Academic Skills web site, http://www.bournemouth.ac.uk/study_support/

Bournemouth University Electronic Q&A service – ASK, http://www.bournemouth.ac.uk/library/ask

Bournemouth University Keyskills, http://keyskills.bournemouth.ac.uk/

Bournemouth University Personal Development Website, http://pdp.bournemouth.ac.uk

Essential information on Gantt charts and their different forms: www.ganttcharts.com

Guidance covering a number of management skills: www.mindtools.com

Links to providers of training and other learning resources: www.thenetwork.co.uk

Management development information & materials, http://www.businessballs.com

Peter Honey's Learning Style Questionnaire: www.peterhoney.com/main/ [£10 to use online]

Resources and articles to help improve personal productivity: www.balancetime.com

Techniques of academic writing: http://vlc.polyu.edu.hk/academicwriter

Techniques of academic writing: http://www.uefap.co.uk/home/main.htm

http://www.booksites.net/chaffey_bis

http://www.booksites.net/chaffey

http://www.ebrary.com/

http://www.ebrary.com/

http://www.boop.org/jan/justso/

http://www.intel.com/museum/archives/history_docs/mooreslaw.htm

http://www.iwise2.com/

http://www.belbin.co.uk/

http://www.bournemouth.ac.uk/study_support/

http://www.bournemouth.ac.uk/library/ask

http://keyskills.bournemouth.ac.uk/

http://www.pdp.bournemouth.ac.uk/

http://www.ganttcharts.com/

http://www.mindtools.com/

http://www.thenetwork.co.uk/

http://www.businessballs.com/

http://www.peterhoney.com/main/

http://www.balancetime.com/

http://vlc.polyu.edu.hk/academicwriter

http://www.uefap.co.uk/home/main.htm


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Tests and activities to identify skills. Also has links to similar sites:

www.humanlinks.com/skilhome.htm

The Chartered Institute of Personnel and Development, http://www.cipd.co.uk/

The Skills Self-Assessment Audit: www.surrey.ac.uk/skills/pack/audit.html

VAK induction exercise (http://www.berghuis.co.nz/abiator/lsi/lsiframe.html).

These resources will be complemented by additional reading from monographs, journals, professional standards [as appropriate: together with economic and company financial data sources]

which can be located via the Library Catalogue and relevant online databases and e-journal & e-book collections such as

Databases: Business Insights Business Source Complete Emerald Insight

ISI Web of Knowledge E-Journal & E-Book* Collections: Blackwell Publishing Reference Collection* Ebrary*

Emerald Insight Oxford Reference Online Premium Collection* Springer; Wiley Jnls Online

Developing skills to enable students to use these online resources effectively will form a part of

individual Intended Learning Outcomes within the curriculum and will be achieved by a mix of tutor -led mediation, student-led learning and information skills workshops and 1-to-1 advice provide by the School’s Library Subject Team.

http://www.humanlinks.com/skilhome.htm

http://www.ipd.co.uk/

http://www.surrey.ac.uk/skills/pack/audit.html

http://www.berghuis.co.nz/abiator/lsi/lsiframe.html


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Appendix A: Developing Management Competencies (Unit Description) Level: C Credit value: 20 ECTS equivalent credit value: 10 PRE-REQUISITES AND CO-REQUISITES

None

AIMS

This unit aims to help students develop the self-awareness, skills, behaviours and attributes to make them effective, independent and credible professionals, who are able to operate confidently in an increasingly globalised and digitised business environment. The unit exposes students to issues

and challenges that impact dramatically on professional effectiveness in a range of study and work-related contexts, with particular focus on effective communication, team-working, the use of contemporary technologies, and the challenges of operating internationally.

Students will be exposed to a range of real-life business and management challenges, which will

enable them to develop their interpersonal, organisational, transferable and problem-solving skills, as well as a learning culture founded on mutual support, empathy and respect. This will contribute to their development and performance across the whole programme, help mould them into

independent lifelong learners, and take them along the path to developing the range of management competencies sought after by employers.

INTENDED LEARNING OUTCOMES

Having completed this unit the student is expected to:

1. Evidence an appreciation of the complexity and diversity of contemporary working

environments; 2. Identify and apply appropriate strategies and techniques for information retrieval, analysis,

reporting and presentation;

3. Contribute, in a constructive, pragmatic and proactive manner, to the effective management of complex group-based projects;

4. Demonstrate the ability to apply a wide range of interpersonal and transferable skills in a variety of contexts;

5. Evidence an understanding of the challenges associated with doing business and managing

internationally.

LEARNING AND TEACHING METHODS This unit employs a learning strategy of lectures, seminars, workshops, intranet and internet

supported activities and group and individual learning activities. This unit is a common unit delivered on programmes in different modes and the actual composition of the learning strategy will be designed to best support the nature of the unit and the mode of delivery for the programme

concerned.


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ASSESSMENT

Summative Assessment

The Intended Learning Outcomes are assessed through Individual components contributing a total of 50% towards the unit mark and a set of group deliverables, contributing the remaining 50% of the

unit mark. Indicative Assessment Information

Both the individual and the group-based assessment would typically comprise a portfolio focused on one or more ‘projects’ using a range of contemporary technologies. Assessment methods might

include: reports, journals, presentations, ‘digital’ artefacts, memos, reflective diaries, etc. The choice of deliverables will take into consideration the mode of study. .

Group-based work would normally incorporate self and peer assessment. INDICATIVECONTENT

Personal and Professional Development: Self-awareness, identity and personality Values, norms, assumptions and expectations

Individual and group behaviour Perception, stereotyping and ethnocentrism Effective business communication

Working in teams, motivating others, and coping with conflict and diversity Operating effectively across cultures and borders

Project planning, problem solving, innovation and creativity Tolerance of ambiguity and complexity

Management Techniques and Tools: Understanding and analysing the business context Stakeholders as 'customers', 'users' and 'partners’; stakeholders’ needs

Identification, testing and evaluation of ‘best practice’ strategies for information retr ieval and management Planning, organising, evaluating and managing information in the light of business and individual

requirements Tools for individual and group productivity and decision support, e.g. spreadsheets, flow charts, mind maps, wikis, blogs

Referencing of information sources in academic and business contexts


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Appendix B: Self- and Peer-Assessment Form (SPA1) for Mission 2 “Managing Business Community Projects”

Name:.................................. ………........... Team: .............. ………..... Group: ...

The Self- and Peer Assessment aims to gauge some understanding of the following aspects of the

project:

Contribution

Professionalism

Interpersonal and communication skills

These are measured using a 10-point Likert scale, where 0 stands for ‘None” or “Not relevant” and 10 is 'outstanding'. Here are some suggestions of how to score the individual performance:

Contribution '0' = 'No contribution.' less than 4 = This member contributed little, if anything, to the project 4 = This member contributed much less than most other members of the group

5 = This member contributed a little less than most members of the group 6 = This member’s contribution was about the same as other members of the group

7 = My/Student X’s contribution was greater than most members of the group 8 =This member's contribution was considerably greater than most members of

the group.

more than 8 = This member made an outstanding contribution to the assignment that was much greater than this of the rest of the group.

Professionalism Use a scale of 0 to 10, where 0 is 'not relevant' and 10 is 'outstanding'. Think of whether the person has:

contributed knowledge in a way that other team members understand allowed other group members to contribute to their knowledge respected others' opinions and ideas

monitored your own behaviour met deadlines and contributed to keeping project on track stayed on-topic, focused on discussion and decision-making.

Interpersonal & communication skills

Use a scale of 0 to 10, where 0 is 'not relevant' and 10 is 'outstanding'. Think of how you have/Student X has:

participated in group discussions and decision-making

contributed your knowledge to improve group's performance listened to the ideas and knowledge of other team members

helped clarify and negotiate tasks accepted and given feedback.

Name Contribution Professionalism Interpers.& comm. skills

Peer advice

Your name:

Member 1 (in A-Z order of family name)

Add further rows as appropriate

Members


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Appendix C:

Self- and Peer-Assessment Form (SPA2) for

Mission 3 “Managing Internationally”

This Self and Peer Assessment Form should be posted in the assignment box no later than 5pm on Friday 17th Jan. Do NOT submit a cover sheet. Do NOT put this sheet into a plastic

pocket.

Your name (please print):_________________________________________________

Please indicate which DMC Seminar Group you are in (letter):

Please indicate which Group you are in (number) for the Mission 4 “Managing Internationally” task:

Remember to refer to the grading system

The mark I award myself (out of 10) for my contribution to the preparation,

organisation and delivery of the presentation assignment is:

The marks I award my fellow group members (out of 10) for their contribution to the preparation,

organisation and delivery of the group presentation assignment are:

Enter the names of your assignment group members below:

Mark out of 10

___________________________________________________

___________________________________________________

___________________________________________________

___________________________________________________

___________________________________________________

___________________________________________________

Your signature: __________________________________________

If you wish to add any justificatory comments, please do so overleaf.


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Appendix D:

Indicative Assessment Outcomes for Mission 3

70% or above: polished and professional. You will have stimulated and maintained the interest of your audience, explaining many key themes in an organised, structured and coherent manner. Your presentation will have focused, as required,

on issues relating primarily to working and doing business in the country concerned. You will have used relevant examples and provided valid recommendations. Your presentation skills will have been of a professional or near-professional standard. Throughout the assignment, you will have

expressed your ideas with a very high degree of clarity, consistently using appropriate terminology, expression and register. Your work will be free of careless errors.

60 - 69%: thorough and promising. You will have stimulated and maintained the interest of your audiences, explaining several key

themes in a generally organised, structured and coherent manner. Your presentation will have covered issues relating to working and doing business in the country concerned, but may have done so more thoroughly. You will have been generally successful in using examples and will have

provided some valid recommendations. Your presentation skills will have been well developed. Throughout the assignment, you will generally have expressed your ideas with a high degree of clarity, and used appropriate terminology, expression and register. However, there may be inconsistencies in your work, as well as some careless errors.

50 - 59%: reasonable, with positive features. You will have stimulated and maintained the interest of your audiences for much of the time, explaining themes in a generally organised, structured and coherent manner. Your presentation will

have covered some issues relating to working and doing business in the country concerned, but should have done so more thoroughly. You may have attempted to use examples, though not always effectively or sufficiently. Your recommendations may have lacked focus. Your presentation

skills will have been inconsistent across the team of presenters. You will generally have expressed your ideas clearly, and used appropriate terminology, expression and register. However, there will be inconsistencies in your work, as well as careless errors.

40 - 49%: acceptable, but many areas with potential for improvement.

You will have stimulated and maintained the interest of your audiences for some of the time, though your explanations may have lacked organisation, structure and coherence. Your presentation will have covered some issues relating to working and doing business in the country concerned, but

should have done so more thoroughly. There will have been too much emphasis on ‘light’ areas, reflected in a failure to illustrate with examples and weak recommendations. Your presentation skills will have been inconsistent and weak, demonstrating in some cases a failure to rehearse sufficiently.

You will generally have expressed your ideas clearly, and used appropriate terminology, expression and register. However, there will be inconsistencies in your work, as well as frequent careless errors.

Below 40%: unsatisfactory.

You will have failed to stimulate and maintain the interest of the audience for much of your presentation. Many key themes will not have been covered. Much of the presentation may have been disorganised, poorly structured or incoherent. Your presentation skills may have been less

than satisfactory. You may have expressed your ideas poorly, and failed consistently to use appropriate terminology, expression or register.

0%: failure to attend. You may have failed to attend/submit the assignment without due cause or have failed to participate

in the preparation, rehearsal or delivery of the assignment.


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“There is only one corner of the universe you can be

certain of improving, and that’s your own self.”

Aldus Huxley (1894-1963)

dmc (campus) unit guide 2013 14

Documents

management unit space

credit unit

unit tutors

communication management

indicative assessment

appendix c

peer assessment sheet

peer assessment form