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Docklands Light Rail
MAYOR OF LONDON Transport for London
Docklands Light Rail Signs standardIssue 2
ContentsDocklands Light Rail Sign Standards
Foreword
The way a company expresses itself, its public‘tone of voice’, affects the attitude of our customerstowards us. The way in which information is given,is in many cases, crucial to its understanding oracceptance.
An important element in this expression is signage,which must project an image of efficiency,consistency and modernity. Signing of facilitieshas also to function on an operational level,moving customers through the system safely.
The detailed information in this standard representsthe culmination of thorough research, design anddevelopment. By careful and consistent applicationof this standard we will further enhance the imageof the Docklands Light Railway (DLR) networkin London.
ContentsSign types
Contents
1.1 Introduction1.2 Colour1.3 Lettering1.4 Typography1.5 Arrows1.6 Panel sizes
1.7 Radius corners1.8 Viewing distances1.9 Pictograms
2.1 Introduction2.2 Pole mounted
identifiers2.3 Totems2.4 Fascias2.5 Platform station
identifiers
3.1 Introduction3.2 Basic layout3.3 Alignment3.4 Direction of travel
information3.5 Destinations
3.6 Penalty fare notice3.7 Line identifiers
4.1 Introduction4.2 Basic layout4.3 Way out from
station signs
1.0 Basic elements
2.0 Station identifiers
3.0 Line diagrams
4.0 Directional signs
5.1 Introduction5.2 Safety and related
signs5.3 Information panel
headers5.4 Electronic signs
5.0 Additional signs
6.1 Introduction6.2 Sign levels6.3 Platform sign locations6.4 Line diagram locations6.5 Positioning of
information units
6.0 Positioning of signs
Docklands Light Rail Sign Standards
Sign types 1.0
1.1 Introduction1.2 Colour1.3 Lettering1.4 Typography1.5 Arrows1.6 Panel sizes1.7 Radius corners1.8 Viewing distances1.9 Pictograms
1.0 Basic elements
Docklands Light Rail Sign Standards Contents
1.1ContentsBasic elements
1.1 Introduction
The basic elements of the Docklands Light Railwaysign system are the roundel, the house and linecolours and the New Johnston typeface.
The value of the roundel itself can hardly beoverestimated. It is one of the world’s best knownsymbols and carries a tremendous weight ofgoodwill. In order to preserve its value, the rulesin this section for its reproduction and applicationmust be strictly adhered to.
Colours are similarly important. Approved NCScolour references should always be used whenspecifying colours. The New Johnston typeface isrepresentative of the Transport for London ‘tone ofvoice’. Its friendly, yet authoritative appearance hasbeen a familiar and reassuring sight for decades.
1.2ContentsBasic elements
1.2 Colour
The house colour for Docklands Light Railwaysigning is DLR turquoise, but there are othercolours, shown on this page, which are to beused when producing DLR signing.
NCS (Natural Colour System) references are givenfor all sign materials.
It should be noted that quality control is vital toensure accurate colour matching and that checksmust be carried out during manufacture and on
must be carried out during manufacture and ondelivery of signs. A4 size NCS colour swatchescan be purchased from:
NCS Colour Centre71 Ancastle GreenHenley-on-ThamesOxfordshire RG9 1TS
Telephone 01491 411717
Corporate blue NCS S 3560-R80B
DLR turquoise NCS S 2050-B50G
Corporate black NCS S 9000-N
Corporate white NCS S 0500-N
Safety yellow NCS S 0580-Y10R
Safety blue NCS S 3065-R90B
Safety red NCS S 1085-Y80R
Safety green NCS S 3065-G10Y
Corporate grey NCS S 4005-R80B
1.3ContentsBasic elements
1.3 Lettering
New Johnston Medium is Docklands LightRailway’s corporate typeface and is used for allsigning within the passenger environment, and fora wide range of publicity and other material.
It is highly legible and yet ‘friendly’ in tone.
Lettering must be shown in Corporate blue (NCS S3560-R80B) unless stated otherwise. It is to beupper and lower case, not capitals only, and initialcapitals are used only for the beginning of amessage or for proper names. The use of upperand lower case letters enhances readability whentext statements longer than one word are made.
ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890£/.,‘’():;New Johnston (NJTFL) Medium
1.4ContentsBasic elements
1.4 Typography
Line spacing is based on the height of the lowercase letter ‘x’. One ‘x’ is the standard minimumbetween two lines of information.
When information in more than one size oflettering is used, the larger ‘x’ height should beused to separate the two lines of differing size.The smaller letter size is normally 70% of thelarger size.
Unless the function of the sign dictates otherwise,text is ranged left.
Where line spacing is used to split direction,a double line space is used between.
Linespacingprinciples
xxx
LinespacingLinespacingprinciples
xxx
Direction OneSubtext
Direction OneSubtext
xx
xxx xx xx x
1.5ContentsBasic elements
1.5 Arrows
This is the standard design of arrow for DocklandsLight Railway, and its proportions must not bealtered.
Arrows indicating direction to the left, straightahead or down should be placed left hand sideof the first line of the message.
Arrows indicating direction to the right should beplaced at the right hand side of the first line of themessage.
Sign messages should be ranged left to rightaccording to the direction indicated by the arrow.
Where one sign message is subsidiary to anotherand is in a smaller size of lettering, an arrow shouldonly be included with the main message.
The diagram and examples give the positionof the arrow relative to the message.
The size of the arrow is related to the capitalheight (CH) of the message as shown. Arrowsdirecting vertically up or down are centred onthe capital height.
2.5 X 2.5 X
Message
Message
Message
Message
Message X
Visually centre vertical arrows on capital height of type
Arrow height in this position equals capital height of type
CH
1.6ContentsBasic elements
1.6 Panel sizes
The panels of the sign system are based ona 50mm x 50mm grid.
The choice of panel depends on:
· Lettering size for optimum legibility.
· Length of message or messages to be contained.
· Architectural considerations, for example spaceavailable and/or surface decoration.
· Juxtaposition with other signs.
Some scaled down examples of panel sizes areshown on this page superimposed over the grid.
Panel sizes which do not conform to the 50 x50mm grid may only be used in exceptionalcircumstances, for example when incorporatedinto an architectural feature or printed ontowall-cladding panels.
750 x 250 1000 x 250 1250 x 250
1250 x 4001000 x 350750 x 300
750 x 500 1000 x 750 1250 x 1000
1000 x 1000750 x 750
All measurements are in mm
1.7ContentsBasic elements
1.7 Radius corners
Every sign panel which does not incorporatea structural frame should have a radius corner.
Radius corners on panels measuring less than625cm2 should be 4mm.
Panels measuring between 625cm2 and 1600cm2
have 8mm radius corners.
Panels measuring more than 1600cm2 have10mm radius corners.
Panels less than 625cm2
Panels between 625cm2 and 1600cm2
R 4mm
R 8mm
R 10mm
1.8ContentsBasic elements
1.8 Viewing distances
As a guide this chart shows the distance at whichcertain sizes of lettering can be read by a personwith normal eyesight.
The data obtained can be used to determinethe minimum letter size for any sign. Otherconsiderations, such as architectural features or
space restrictions may influence the final choiceof letter size, but the optimum size may be usedwherever possible.
Use of unnecessarily large letters must be avoided.
210
200
190
180
170
160
150
140
130
120
110
100
90
80
70
60
50
40
30
20
10
0 2 4 6 8 10 20 30 40 50 60
Distance from sign in metres
Cap
hei
ght i
n m
illim
etre
s
1.9ContentsBasic elements
1.9 Pictograms
Pictograms are used increasingly to provideinformation for those who may have difficultieswith the text. The pictograms on the followingpage represent:
A. Alarm pointTo be used on various safety and related signingalong with other dedicated safety pictograms.Must always be used on appropriate safety colour.
B. BusesAccompanies London Buses logo and coachstation logos when used on directional signage.
C. TramsAccompanies London Trams logo when usedon directional signage.
D. River craftIndicates river craft. The London River Servicesroundel must also be included on all signageapplications.
E. AirportDisplay with individual airport names, as there isno ‘network identity’ for the five London airports.
F. TaxiIndicates licensed black taxi facility.
G. ParkingIndicates on/off street parking facility.
H. CyclingIndicates cycling facility.
I. CarsIndicates car facility.
J. Mobility impairedFacility widely available to any mobility impaireduser.
K. DisabledFacility dedicated for wheel chair users.
L. PedestrianFacility for pedestrians.
M. CCTVIndicates use of CCTV.
N. Network logosUsed when directing to other transport networks.Always use colour version of logos. See Transportfor London multi-modal interchange signs standardfor details.
For detailed information on pictograms and theiruse please refer to the Transport for Londonpictogram standard.
1 of 3
1.9.1ContentsBasic elements
1.9.1 Pictograms continued
2 of 3
A. Alarm point B. Buses C. Trams D. River craft
E. Airport F. Taxi G. Parking H. Cycling
I. Cars
M. CCTV N. Network logos
J. Mobility impaired K. Disabled L. Pedestrian
1.9.2ContentsBasic elements
1.9.2 Pictograms continued
When pictograms are positioned alongside text,there is to be a distance of 3/4 the x heightbetween pictogram and text. The height ofthe pictogram should be
25% greater then that of the cap height. However,no pictogram should be scaled so that it is widerthan 250% the height of the x height.
3 of 3
Ex0.75x
1.25CH CHX
Ex0.75x
X
1.25CH
Ex0.75x
X
2.5x
Sign types 2.0
2.1 Introduction2.2 Pole mounted identifiers2.3 Totems2.4 Fascias2.5 Platform station identifiers
2.0 Station Identifiers
Contents
2.1ContentsStation identifiers
2.1 Introduction
Station identifiers, with their roundels, are the mainidentifiers of the DLR network. They are used toidentify a station from a distance, where it may notalways be obvious from street level where a stationis located, as well as at platform level where thoseleaving a train need to be reassured that they aredisembarking at the correct station.
2.2ContentsStation identifiers
2.2 Pole mounted identifiers
The primary identifier of a DLR station fromstreet level is the pole mounted sign. It shouldbe located in such a manner that the stationname is always clearly visible from the street.
Poplar
661 1180
332.5
110
65 60
332.5
120
PrinceRegent
222.5
110
110
110
2.3ContentsStation identifiers
2.3 Totems
The purpose of a totem is to identify clearly andconsistently the modes of transport available atan interchange.
It should be positioned in a location so as toensure that from all approaches to the stationthe modes of transport available are recognisablefrom a distance.
The logos from all other modes of transportsavailable around the station are to be includedon the totem along with the station name, whichis centred beneath the logos.
If the totem is on DLR property then it is theDLR roundel that is displayed first. All otherlogos should follow in order of customer usage.
For more detailed information on totemsand interchange signing, please refer to theTfL multi-modal interchange signs standardsfor London.
This is one version in a family of totems.
For more information please contactTfL Corporate Design (020 7941 4462).
1 of 2
Canning Town
2A
3A
2A
15A
4A
4A
1A1A
1A
2.3.1ContentsStation identifiers
2.3.1 Totems continued
There are three sizes of text for displaying stationnames on totems. The station name should neverextend beyond the width of the logos.
Note that each of the core networks hassubdivisions of its identity. For example, LondonBuses has over thirty bus operators and LondonUnderground has twelve separately named andcolour coded lines.
Operator and line identities are too numerous tobe displayed as primary identification or directionalsigns at a station without causing an excessiveproliferation of signs and confusion amongstpassengers.
The mode logo fulfils the function of identifyingthe network. It is only the mode logo that shouldever be displayed.
2 of 2
Poplar
2A
3A
2A15A
4A
4A
2A2A
2A
Limehouse1.5A1.5A1.5A
Custom HouseFor Excel
4A
1A1A
1A1A
1A
2.4ContentsStation identifiers
2.4 Fascias
When a station is equipped with a fascia or fascias,it is often part of a canopy structure which has adistinctive style of its own.
The standards here therefore do not give anyspecific measurements, but do specify therelationship between all the graphical elements.
Note that the station name is centred horizontallywithin the coloured strip.
Beckton Park X
0.25x 0.25x
X
X
2.5x
2.5ContentsStation identifiers
2.5 Platform station identifiers
The platform station identifier should be displayedat regular intervals on all platforms of a DLRstation. It is an important back-up system ofstation identification.
Platform station identifiers should be located insuch a manner that from any position from withinthe train itself, the station name is clearly apparent.
Blackwall213
18.5
38.5
18.5
80
92
78
Tower Gatewayfor Tower Hill
77
65
403038
BlackwallBlackwallTrains for Beckton
Blackwall 80
92
78
45
4535
2
Custom Housefor Excel
88.5 70
70
70
70
70
Sign types 3.0
3.1 Introduction3.2 Basic layout3.3 Alignment3.4 Direction of travel information3.5 Destinations3.6 Penalty fare notice3.7 Route finders
3.0 Line diagrams
Contents
3.1ContentsLine diagrams
3.1 Introduction
Line diagrams should be positioned on eachplatform as a means of confirming arrival at thecorrect platform and orientating the customer,by the stop position on the route.
3.2ContentsLine diagrams
3.2 Basic layout
Line diagrams present their information in thefollowing order:
· Direction of travel
· Destinations
· Penalty fare notice
The direction of travel and the destinationsare always separated by a 2mm light grey line(NCS S 4005-R80B). The destinations and thepenalty fare notice are separated by a 5mmred line (NCS S 1085-Y80R).
Penalty fare £10If you fail to show on demand a valid ticket for your journeyyou will be liable for a penalty fare or face prosecution
Trains for Lewisham
Island Gardens
Bow ChurchDevons RoadAll SaintsPoplarWest India QuayCanary WharfHeron QuaysSouth QuayCrossharbour & London ArenaMudchute
Cutty Sark for Maritime GreenwichGreenwichDeptford BridgeElverson RoadLewisham
Change here for trains to Beckton and Tower Gateway
Change here for trains to Bank
Jubilee
National Rail
National Rail
81 660.5
52
49
32.5
49
1000
750
200
42
Jubilee
National Rail
National Rail
8.5
8.5
677 7
6.5
3.3ContentsLine diagrams
3.3 Alignment
The destinations are always aligned with the lefthand 81mm margin. They are never centred orranged right.
Normally it is the left hand line of the route (asshown on the previous page) that rests against theleft hand margin. However, in instances when textappears to the left of the route (as shown here),it is the first letter of text that aligns with the lefthand 81mm margin.
Penalty fare £10If you fail to show on demand a valid ticket for your journeyyou will be liable for a penalty fare or face prosecution
Trains for Bank,Tower Gateway& Stratford
Island GardensMudchuteCrossharbour & London ArenaSouth QuayHerron QuaysCanary WharfWest India Quay
National Rail
Jubilee
East London
Change here for trains to Beckton WestferryLimehouseShadwell
PoplarAll Saints
Devons roadBow Church
Pudding Mill LaneStratford
Tower Gateway CircleFenchurch Street
Tower PierDistrict
Circle District Northern
Central
Waterloo & City Bank
District Hammersmith & City
Central National Rail
Jubilee
All trains go to Canary WharfChange for Poplar at BecktonChange at Westferry for Tower Gateway
81
3.4ContentsLine diagrams
3.4 Direction of travel information
The direction of travel should always be given thegreatest emphasis on the panel. Where necessarythis information may go over two or more lines.Subsidiary information to the main direction shouldalways be displayed at the smaller point size.
Trains for Bank & Tower Gateway
49
32.5
49
32.5
32.5
Trains forTower Gatewayand connections for Bank, Stratford & Lewisham
49
32.513
3.5ContentsLine diagrams
3.5 Destinations
The rules for construction of the destinationsection of the line diagram are consistent withother diagrammatic material produced by TfL suchas the Tube map and Tram line diagrams.
All measurements are calculated from the widthof the two parallel turquoise lines, defined as x.
On standard 750mm x 1000mm line diagrampanel x = 3.6mm.
1 of 3
R1.5x
x0.66x
0.33x0.33x0.33x
0.66x
R1x
3.5.2ContentsLine diagrams
3.5.2 Destinations continued
Where a route splits into different directions,it should be displayed as shown.
3 of 3
Canning TownEast IndiaBlackwallPoplarWestferryLimehouseShadwell
Change here for trains to Stratford and Lewisham
Change here for trains to Bank
National Rail
East London
Tower Gateway Circle Fenchurch Street
Tower PierDistrict
CircleDistrict Northern
Central
Waterloo & City Bank
17x
R3x
R3x
3x
3.6ContentsLine diagrams
3.6 Penalty fare notice
The penalty fare notice is to be displayed atthe foot of each line diagram.
Penalty fare £10If you fail to show on demand a valid ticket for your journeyyou will be liable for a penalty fare or face prosecution
140
81
2060
1010 10
20
3.7ContentsLine diagrams
3.7 Route finders
The construction of the route finder is based onthe same principles of the line diagram shownearlier in this section.
The footer shown is constructed in the sameway as a directional sign footer shown in thenext section.
No smokingNo smoking
Pudding Mill Lane
Zone 2/3
Route finder
Circle District Northern
Central
Waterloo & City
Bank
TowerGateway
Shadwell
Tower Hill forCircleDistrict
Fenchurch Streetfor National Rail
East London
Limehouse
National Rail
Westferry
CentralJubilee
National Rail
Stratford
Pudding Mill Lane
Bow Road forDistrictHammersith & City
Bow Church
Devons Road
All Saints
Poplar
West india Quay
Jubilee Canary Wharf
Heron Quays
South Quay
Crossharbour & London Arena
Mudchute
Island gardens
National Rail
National Rail
Cutty Sark for Maritime Greenwich
Greenwich
Deptford Bridge
Elverson Road
Lewisham
Blackwall
EastIndia Jubilee
National Rail
Canning TownCity Airport shuttle bus
RoyalVictoria
National Rail
Custom Housefor ExCel
PrinceRegent
RoyalAlbert
Beckton
Gallions Reach
Cyprus
Beckton Park
40.5
60.5
40.5
49 20
49
32.5
4920
13.5
3.5.1ContentsLine diagrams
3.5.1 Destinations continued
2 of 3
West India QuayCanary Wharf
Change here for trains to Bank
Jubilee
2x
1.5x
2x
1.5x
Jubilee1.5x
0.14x
15x
0.75x
x
0.5x
0.5x0.5x
Sign types 4.0
4.1 Introduction4.2 Basic layout4.3 Way out from station signs
4.0 Directional signs
Contents
4.1ContentsDirectional signs
4.1 Introduction
Directional signs are designed to alert customersto facilities within a DLR station and give informationrelating to local amenities as well as othertransport modes.
All directional signs are accompanied by arrows.For detailed information on the correct use ofarrows please refer to the section on arrows inthe Basic elements section of this document.
4.2ContentsDirectional signs
4.2 Basic layout
The majority of directional signs within a DLRstation are on a 750mm x 1000mm panel.A ‘No smoking’ message, which is separated fromthe rest of the panel by a 2mm light grey line(NCS S 4005-R80B), is always contained at thefoot of the panel.
1 of 3
No smoking
InformationLiftTickets
78
28
37
81
49
32.5
49
1000
81
200
49
32.5
32.5
89 28
660.58.5
52
8.5
677 7
6.5
4.2.1ContentsDirectional signs
4.2.1 Basic layout continued
Messages with arrows directing to the left, straightahead or down are always shown first. The arrowsare displayed in anti-clockwise order, with thestraight ahead arrow always being displayed first.
If further messages are required directing to theright, then such messages are to be separated fromthe above messages by a 2mm light grey line(NCS S 4005-R80B). The arrows on the right aredisplayed in clockwise order.
Note that messages directing to the left, straightahead or down display their pictograms to the rightof the text. Messages directing to the right displaytheir pictograms to the left of the text.
2 of 3
No smoking
InformationLift
Tickets
81
60.5
49
32.5
49
49
32.5
32.5
81
49
4.2.2ContentsDirectional signs
4.2.2 Basic layout continued
If a directional message goes over onto more thanone line, the arrow is only aligned with the first lineof text.
Where one message is subsidiary to another andis in a smaller size of lettering, an arrow shouldbe included only with the main message.
No smoking
Trains for LewishamPlatform 1
Trains for Bank,Tower Gateway
& StratfordPlatform 2
All trains go to Canary WharfChange for Poplar at Beckton
Change at Westferry for Tower Gateway
81
60.5
49
32.5
32.5
32.5
32.5
49
81
49
32.5
49
32.5
32.5131313
1313
4.3ContentsDirectional signs
4.3 Way out from station signs
At all stations it is essential that during bothnormal operation and emergencies, customerscan always clearly see the location of thenearest exit (or emergency exit where present).
The ‘Way out’ indication differs from otherdirectional signs, in that lettering is yellow outof a black patch of fixed proportions.
The reasons for this difference are recognitionand visibility, and the fact that some way outsigns must be illuminated for safety reasons.The use of the patch introduces consistencyin the presentation of illuminated and non-illuminated ‘Way out’ indications.
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Way out
50
40
50
120 40
40
100100
80
750
Way out
Lift
50
50
120
100
90
750
40
50
Way out
Lift
100
4.3.1ContentsDirectional signs
4.3.1 Way out from station signs continued
Way out signs may be combined with otherdirectional messages. When used on a standard750mm x 1000mm panel, the way out patch isseparated from the other messages by a 2mmlight grey line (NCS S 4005-R80B).
2 of 3
No smoking
InformationLiftTickets
Way out
66.5
28
49
16
49
2828
242.5
49
4.3.2ContentsDirectional signs
4.3.2 Way out from station signs continued
Where there is more than one way out at a station,the destination of the way out should be statedbeneath the way out patch. The two way outmessages are to be separated by a 2mm lightgrey line (NCS S 4005-R80B).
3 of 3
No smoking
Lanark Square49
35.516.5
37
Way out
Way out
Pepper Street
Sign types 5.0
5.1 Introduction5.2 Safety and related signs5.3 Information panel headers5.4 Electronic signs
5.0 Additional signs
Contents
5.1ContentsAdditional signs
5.1 Introduction
This section of the manual covers the other sign types displayed within a DLR station. It alsoillustrates the possible positions of some of thesigns on a platform.
5.2ContentsAdditional signs
5.2 Safety and related signs
First aid
Mandatorysafetyinformation
No smoking
All primary safety signs must carry the correctpictogram with appropriate text. Artwork for the correct corporate pictograms in the TfLhouse style are available from Corporate Design.
Safe condition signsSafe Condition signs are Safety green. Corporatewhite is used for pictograms and text wherenecessary.
Examples of accompanying messages with safecondition signs are:
· In emergency contact station controller
· First aid
· Emergency exit
Mandatory signsMandatory signs are Safety blue. Corporate whiteis used for pictograms and text where necessary.
Examples of accompanying messages withmandatory signs are:
· Fire door Keep shut
· Do not obstruct these doors
· Keep clear
Prohibition signsProhibition signs are Safety red. Corporate blackis used for pictograms against a Corporate whitebackground. Text where necessary is white on aSafety red background.
Examples of accompanying messages withprohibition signs are:
· No entry unless authorised
· No smoking
· No parking
Safe condition notices are:Safety green NCS S 3065-G10YCorporate white NCS S 0500-N
Mandatory notices are: Safety blue NCS S 3065-R90BCorporate white NCS S 0500-N
Prohibition notices are: Safety red NCS S 1085-Y90RCorporate white NCS S 0500-NCorporate black NCS S 9000-N
1 of 3
5.2.1ContentsAdditional signs
5.2.1 Safety and related signs continued
Warning signsWarning signs are Safety yellow with a Corporateblack border. Corporate black is used forpictograms and text where necessary.
Examples of accompanying messages withwarning signs are:
· Danger High voltage
· Mind the step
· Warning Buses turning
Fire safety signsFire safety signs are white on a Safety redbackground. Pictograms are Corporate whiteon a Safety red background.
Examples of accompanying messages with firesafety signs are:
· Danger High voltage
· Mind the step
· Warning Buses turning
For further details and rules concerning theconstruction of safety and related signs pleasecontact TfL Corporate Design (020 7941 4462).
2 of 3
DangerHigh voltage
Fire extinguisher
Warning notices are: Safety yellow NCS S 0580-Y10RCorporate black NCS S 9000-NCorporate white NCS S 0500-N
Fire safety notices are: Safety red NCS S 1085-Y90RCorporate white NCS S 0500-N
5.2.2ContentsAdditional signs
5.2.2 Safety and related signs continued
When directing to an element of safety, suchas an alarm, safety signs may be combined withother directional messages. When doing so, ensurethat the safety message is always shown first.
The only exception to this rule is if a safetymessage is combined with a way out message.In such instances the way out message is tobe shown first.
3 of 3
Alarm
50
40
50
120 40
40
120100
80
750
6.5271
Emergency exit
StairsLift
50
50
32.75
50
30
72
32.5
32.5
32.75
32.5
49
650
350
Way out
Alarm
Lift
50
50
98
75.5
750
30
98
5
5075
74
50
32.75
32.75
32.75
5.3ContentsAdditional signs
5.3 Information panel headers
Information panels are designed to alert customersto DLR timetables and general DLR information.They are not to be used for directional signage.
The panels are all of the same height, but may varyin width. If the panel is below 1450mm in width,then the roundel is to be omitted.
Information170
62
18 18
4862
InformationInformation panel that is less than 1450mm in width
5.4ContentsAdditional signs
5.4 Electronic signs
Electronic signs can provide customers withaccurate, real-time information about train arrivals,disruptions to services and advise on safety andemergency procedures.
It is therefore important that information ispresented in a clear, logical and consistent mannerto aid recognition, comprehension and credibility.
Tri-colour LEDs are used which allow messagesto be displayed in the appropriate colour for themessage type.
Safety information and emergency procedures arered, disruption and general information is green,tram arrival information is yellow.
Consistent use of these colours will helppassengers distinguish between different typesof information. For exterior displays, ultra brighttri-colour LEDs should be used. The standarddisplay lettering shown uses a character matrix10 dots high and 7 dots wide. However, a 9 x 5matrix may also be used for smaller boards.
The size of the lettering is determined by the sizeof LED and pitch (space between LEDs) used.
Messages appear in upper or lower case withall capital letters used for destinations andemphasis only.
Displays are made up of matrix blocks eightdots square. These are butted together to forma continuous matrix of the required size.
A minimum border equivalent to two display dotsmust be allowed within the display area. This maybe made up of unused active or additional inactiveLEDs, dependent on the number of active dotsused for display lines.
An additional row of dots must be allowedbetween each line of display for line spacing.Character spacing is proportional.
LED size/Pitch x y
3/4 25 12.55/7.62 46 239/15.24 92 46
x = x height of message (mm)y = viewing distance (metres)
Sign types 6.0
6.1 Introduction6.2 Sign levels6.3 Platform sign locations6.4 Line diagram locations6.5 Positioning of information units
6.0 Positioning of signs
Contents
6.1ContentsPositioning of signs
6.1 Introduction
The following pages are designed to illustrate thepreferred positions for each sign at a DLR station.
6.2ContentsPositioning of signs
6.2 Sign levels
The consistent leveling of signs is central to theeffectiveness of any signing system. Failure toadhere to the principles shown on this page willseriously disrupt the carefully calculated levels ofsigning and impede communication of essentialinformation to passengers. It will also result in alack of harmony with architectural elements.
The guidelines have been established bearing inmind eye levels, viewing distance, architecture andthe importance of the message.
Way out
Lift
Mandatorysafetyinformation
Blackwall
Way out
Alarm
Lift
No smokingNo smoking
Pudding Mill Lane
Zone 2/3
Route finder
Circle District Northern
Central
Waterloo & City
Bank
TowerGateway
Shadwell
Tower Hill fo rCircleDistrict
Fenchurch Streetfor National Rail
East London
Limehouse
National Rail
Westferry
CentralJubilee
National Rail
Stratford
Pudding Mill Lane
Bow Road forDistrictHammersith & City
Bow Church
Devons Road
All Saints
Poplar
West india Quay
Jubilee Canary Wharf
Heron Quays
South Quay
Crossharbour & London Arena
Mudchute
Island gardens
National Rail
National Rail
Cutty Sark for Maritime Greenwich
Greenwich
Deptford Bridge
Elverson Road
Lewisham
Blackwall
EastIndia Jubilee
National Rail
Canning TownCity Airport shuttle bus
RoyalVictoria
National Rail
Custom Housefor ExCel
PrinceRegent
RoyalAlbert
Beckton
Gallions Reach
Cyprus
Beckton Park
Penalty fare £10If you fail to show on demand a valid ticket for your journeyyou will be liable for a penalty fare or face prosecution
Trains for Lewisham
Island Gardens
Bow ChurchDevons RoadAll SaintsPoplarWest India QuayCanary WharfHeron QuaysSouth QuayCrossharbour & London ArenaMudchute
Cutty Sark for Maritime GreenwichGreenwichDeptford BridgeElverson RoadLewisham
Change here for trains to Beckton and Tower Gateway
Change here for trains to Bank
Jubilee
National Rail
National Rail
No smoking
InformationLift
Tickets
Information
800
25
865
810
6.3ContentsPositioning of signs
6.3 Platform sign locations
Station name identifiers are fixed to light posts and canopies as shown here and on thefollowing pages.
The platform ‘Way out’ sign and ‘No smoking’pictogram are also fixed to light posts, but mayalso appear on glass partitions when under a canopy.
Blackwall
Way out
Alarm
Lift
1 of 4
6.3.1ContentsPositioning of signs
6.3.1 Platform sign locations continued
Where there is no canopy, the station nameidentifier, ‘Way out’ sign and ‘No smoking’pictogram should be applied to light posts alongthe platform as shown.
2 of 4
Blackwall
Way out
Alarm
Lift
Blackwall
Way out
Lift
Alarm
Blackwall
Way out
Alarm
Lift
Blackwall
Way out
Alarm
Lift
Information
Seating Advertising unit Alarm unit Litter bin Information unit Seating
6.3.2ContentsPositioning of signs
6.3.2 Platform sign locations continued
Where a canopy exists, the station name identifier,‘Way out’ sign and ‘No smoking’ pictogram shouldbe applied as shown.
3 of 4
Blackwall
Way out
Alarm
Lift
Blackwall
Way out
Alarm
Lift
Blackwall
Way out
Alarm
Lift
InformationWay out
Alarm
Lift
BlackwallTrains for Beckton
Litter bin Journey planner unit
6.3.3ContentsPositioning of signs
6.3.3 Platform sign locations continued
An illuminated ‘Way out’ sign should always appearat the exit from the platform, and is suspendedfrom the canopy as shown.
4 of 4
Way out
Lift
6.4ContentsPositioning of signs
6.4 Line diagram locations
Line diagram signs are located at the base orhead of stairs leading directly to single (viaduct)platforms as shown, They always appearadjacent to the red line and can be free standingor mounted to the balustrade.
1 of 2
Penalty fare £10If you fail to show on demand a valid ticket for your journeyyou will be liable for a penalty fare or face prosecution
Trains for Lewisham
Island Gardens
Bow ChurchDevons RoadAll SaintsPoplarWest India QuayCanary WharfHeron QuaysSouth QuayCrossharbour & London ArenaMudchute
Cutty Sark for Maritime GreenwichGreenwichDeptford BridgeElverson RoadLewisham
Change here for trains to Beckton and Tower Gateway
Change here for trains to Bank
Jubilee
National Rail
National Rail
Red line bollard
Penalty fare £10If you fail to show on demand a valid ticket for your journeyyou will be liable for a penalty fare or face prosecution
Trains for Lewisham
Island Gardens
Bow ChurchDevons RoadAll SaintsPoplarWest India QuayCanary WharfHeron QuaysSouth QuayCrossharbour & London ArenaMudchute
Cutty Sark for Maritime GreenwichGreenwichDeptford BridgeElverson RoadLewisham
Change here for trains to Beckton and Tower Gateway
Change here for trains to Bank
Jubilee
National Rail
National Rail
6.4.1ContentsPositioning of signs
6.4.1 Line diagram locations continued
2 of 2
Penalty fare £10If you fail to show on demand a valid ticket for your journeyyou will be liable for a penalty fare or face prosecution
Trains for Lewisham
Island Gardens
Bow ChurchDevons RoadAll SaintsPoplarWest India QuayCanary WharfHeron QuaysSouth QuayCrossharbour & London ArenaMudchute
Cutty Sark for Maritime GreenwichGreenwichDeptford BridgeElverson RoadLewisham
Change here for trains to Beckton and Tower Gateway
Change here for trains to Bank
Jubilee
National Rail
National Rail
Penalty fare £10If you fail to show on demand a valid ticket for your journeyyou will be liable for a penalty fare or face prosecution
Trains for Stratford
Bow ChurchPudding Mill LaneStratford Central line
National Rail
Jubilee line
When addressing double (island) platforms, adouble sign format must be used. This sign mustdisplay both directions served from the platformand is located at the base of the stairs leadingonto the platform.
6.5ContentsPositioning of signs
6.5 Positioning of information units
General information about the system is displayedin the form of posters on both concourse andplatform level.
There is a minimum requirement for six doubleroyal panels and two quad royal panels atconcourse level.
At platform level there is a minimum requirementfor four double royal panels and a separate quadroyal panel.
The posters are displayed in specially designedunits as shown.
Information
Issue 2, January 2009
© Transport for London
For further information
These standards intend to outline basic principles and therefore cannot cover every application or eventuality.
In case of difficulty or doubt as to the correctness in the application of these standards, please contact TfL Corporate Design.Telephone: 020 7126 4462 Internal extension: 64462Email: [email protected]
All TfL corporate design standards are available from the TfL internet site.tfl.gov.uk/corporatedesign