Name –

Vinita Vashisht (09-1-159)Vivek Madan (09-1-160)Gaurav Tyagi (09-2-217)Prayag Dabas (09-2-233)

Real estate, property and real property defined.—Real estate is a form of property. Property is the right to possess and use. Real property, a technical legal word, is the right to possess and use land for a time which may last for a life or lives or longer. All other property is, in the eyes of the law, personal property.

Real estate

A piece of land, including the air above it and the ground below it, and any buildings or structures on it. Real estate can include business and/or residential properties, and are generally sold either by a relater or directly by the individual who owns the property (for sale by owner). In most situations in

Every business can be conducted upon a plane ethically as high as the ideals of any profession, and the men who have been conspicuously successful in the real estate business have attained success because they have applied to their business the highest ideals of commercial fair dealing

Divisions of the business.—

The principal divisions of the real estate business are :

Introduction

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..

investment

operation agency

Operation is the employment of capital in the acquisition or improvement of real estate or interests therein for commercial operations

Agency is dealing in or with real estate on behalf of others.

Investment in real estate is generally made for either of two purposes : (a) to derive an income,

(b) to hold for resale in expectancy of an increase in value. Investment for income may be for one of two purposes,

Investment is the employment of capital in the acquisition of real estate or interests therein for permanent ownership or actual use of the person acquiring it.

Agency.—

Agency is that branch of the real estate business which engages the attention of the greatest number of persons who are concerned with the business, and in that respect it is of prime importance. It is divided into two parts, brokerage and management

Operation.—Real estate operation may be carried on

(a) for the purchase and sale of land, (b) for the purpose of building, (c) for the purpose of lending money upon mortgages

World wide market size and rate of growth

Europe 9.2 TrillionAmerica 9.5 TrillionAsia 5.9 Trillion

The Growth of the Global Real Estate Market, 2006-2011

Unites states $4,300 billionJapan $1,100 billionGermany $800 billionUK $700 billionFrance $400 billionCanada $300 billionItaly $200 billionAustralia $180 billionChina $150 billionIndia $30 billionBrazil $45 billion

Indian market size and rate of growth

Real Estate Investment in India forecasts that of estimated US$ 60 billion future market size of real estate business in India, the share of foreign investments will be within the range of US$ 25-28 billion by 2010. The overseas investments will also be finding larger space in Indian SEZs and increasing number of shopping malls that will naturally fatten their share in real estate market.

Industry experts are of the view that, FDI’s share in domestic real estate market will shoot up by at least 10% by March 2011 and touch about 26% level from 16% of fiscal 2009-10

Service offering and there characteristics

Major service offerings of top 3 players in the world

Nearly $250 billion in sales in the U.S., significantly more than any national franchise brand

600 firms, 5,000 offices, and 150,000 sales associates worldwide

Affiliates hold Number One position in terms of sales or volume in 41 of the top 90 markets - more than any national organization

Members in more than 30 other countries in North America, Europe, Australia, New Zealand, Russia, Indonesia and the Caribbean, including most of the former Sotheby’s firms in Europe

Generates 30,000-40,000 broker-to-broker referrals annually, with an over 40% conversion rate, double the national average and higher than any other network

I. service relocation departments than any other network or franchise

II. Only network with a rigorous quality certification program specifically for relocation departments, including an extensive application process and site visit by a panel of judges

III. Extensive relocation education programs including: Rental assistanceInternational resettlementAssociate relocation trainingInternet lead management

Major service offerings of top 3 players in India

Market Sector Value

Residential property: $48 trillion;

Commercial property: $14 trillion;

Equities: $20 trillion;

Government bonds: $20 trillion;

Corporate bonds: $13 trillion;

+ Total: $115 trillion.

Servicing Real Estate

Apartments

Multi family Houses

Terraced House

Semi detached

Single family detached

Service Products

Service Concept

Service continuum

Service standards

Service character

Service capability Mapping

Service Processes-

Types of processes

Buying and Selling

Mortgage Processes

Real Estate Billing Processes

Access your Account online

Tax lies

Tax deeds

Front office & back office processes

Manage customer relationship more effectively.

Reduce cost

Increase profitability

Achieve sustainable advantage over the long term

Service blueprint

Back office

Front office

Real estate billing process

C-R

Buying and purchasing

Account online

Service standards

Tax deeds

Tax lies

Account online

Mortgage Process

Service ResourcesHuman Resources

Training Curriculum

•Domestic•Global

Organizational Development

Customer Relationship

Customer services

FacilitiesOrganization help our customers grow and improve their businesses. 

The ongoing success and recognition of our training initiatives validates the quality work being done by our businesses in this area."

Understand and improve operational processes.

Identify problems quickly and systematically.

Establish valid and reliable service performance measures.

Measure customer satisfaction and other performance outcomes

Quality

Dependability

Dependable Services is the single source for all your service needs. We specialize in the sales and service to the customer.

We have loyal customers in both the residential and commercial sectors, and we tailor our service plans to the individual customer's needs.

Yield mgmt

Developing and maintaining the yield management system.

Ascertaining whether market segments exist.

Determine the number of days the system will look ahead.

Specifying class membership conditions.

Calculating the number of allotment.

Flexibility of operations flexibility seems to be regarded (at least implicitly) as having an important role in the organization's strategy at least in two ways: I.firstly, as a response to an increasingly turbulent environment, flexibility could be seen as one of the most valuable features a company can possess.II.Secondly, flexibility is very pervasive and can influence the performance of other organization's competitive criteria, such as delivery speed and dependability

Cost

Product design determines the product cost . There are imported features on which customer make purchasing decision. In recent times new design model design for manufacturing and assembly has been implemented to improve product quality and lower cost.

performance improvement is more than just a means to a turnaround. It is about working with boards of underperforming businesses, augmenting and collaborating with management to improve earnings and cash, and helping companies to quickly recover when they have missed earnings or are experiencing tightened liquidity

Performance improvement

Real estate industry needs to push for more “innovation”. Conversations generally whipped from how to create more innovative products and services, to how to be seen as more innovative by one’s customers, to how to “out-innovate” one’s competition.

Innovations

High levels of interaction, discussion, and debate

Interpersonal and intergroup relations defined by trust, cooperation, and a sense of safety

Senior management that’s open to new ideas and improved ways of working, and proves its openness by encouraging such actions and funding them when meritorious

Major Successes and failures

Businesses that start undercapitalized have a greater chance of failure than firms that start with adequate capital.

Businesses managed by people without prior industry experience have a greater chance of failure than firms managed by people with prior industry experience.

Businesses managed by people without prior management experience have a greater chance of failure than firms that are managed by people with prior management experience

Businesses that do not develop specific business plans have a greater chance of failure than firms that do.

Indigent Defense

Human Resources/Staffing

County Budget Controls

Administrative Operations

Recommendations

SERVICING REAL ESTATE

THANK YOU